Question 1

What is your address?

Accepted Answer

On show days, Ameris Bank Amphitheatre will have Alpharetta PD, traffic coordinators and directional signage active before, during and after the event.  Because of the city&rsquo;s limited directional signage for our venue&rsquo;s parking lots, please enter the specific address of your pre-assigned parking lot into your GPS. or call 404-733-5010 and press 3 for driving directions.
Physical Address- 2200 Encore Parkway Alpharetta, GA 30009 (Please note this is not the address for parking.)
Parking Lot A - 1755 Founders Parkway, Alpharetta, GA 30009
Parking Lot B - 1100 Sanctuary Parkway, Alpharetta, GA 30009
Parking Lot C/ P - 11450 Maxwell Road, Alpharetta, GA 30009
RideShare:  2200 Encore Parkway; Alpharetta, GA 30009
Beaver Toyota VIP Parking Lot - 2300 Encore Parkway, Alpharetta, GA 30009

Question 2

How can I contact the venue?

Accepted Answer

Venue Phone number - 404.733.5010
Venue Address - 2200 Encore Parkway, Alpharetta, GA 30009
Venue Rental Info -amerisbankampevents@livenation.com
Venue Email - ABAInfo@livenation.com

Question 3

What are your box office hours?

Accepted Answer

The main box office is located at 2200 Encore Parkway next to the East Gate.  It can be accessed both from inside and outside of the venue.  Tickets can be purchased in-person at the box office when it is open, or online at livenation.com.
Weekly Box Office Hours: 
Fridays from 10 AM &ndash; 4 PM
Show Day Box Office Hours: 
Monday &ndash; Saturday Shows: 10 AM until the headliner takes the stage
Sunday Shows:  12 PM until the headliner takes the stage

Question 4

Where do I find my parking pass?

Accepted Answer

When you purchase a ticket from Ticketmaster or Live Nation, one parking pass for a specific, assigned parking lot is included with your order. The parking pass can be found as a separate &ldquo;event&rdquo; in your Ticketmaster or Live Nation account shortly after your transaction.
Verified Resale Ticket Purchases: When you purchase a Verified Resale Ticket from Ticketmaster or Live Nation, one parking pass for a specific, assigned parking lot is included with your order.  However, you will need to call the Box Office for it to be added to your account.  Please call 404-733-5013 for assistance.
Resale Tickets: If you did not purchase your tickets from Ticketmaster or Live Nation, and that company did not provide a parking pass with your order, then you will need to purchase a parking pass if you intend to drive to the show.  Please stop by the box office (temporary parking is available in front of the box office) to purchase a parking pass.  Or, on the day of the show, you may go to Parking Lot C which is a pay-when-you-arrive lot.  They do not accept cash.  There are no &ldquo;gypsy&rdquo; lots available, and parking is not allowed on any properties surrounding the venue.
Groupon: If you purchased your concert tickets from Groupon, present you G-pass at Parking Lot A entrance starting one hour prior to door time.

Question 5

What is your bag policy?

Accepted Answer

To reduce staff contact with guest belongings, we have implemented the following bag policy: we will allow clear plastic, vinyl or PVC tote bags no larger than 12&rdquo; x 6&rdquo; x 12&rdquo; and/or small clutch bags (6&rdquo;x 9&rdquo;). No other bags of any type will be allowed.

Question 6

What is your lawn chair policy?

Accepted Answer

Low profile chairs are allowed (seat is 9 inches or less from the ground). Taller "camping chairs" are not allowed (seat is over 9 inches from the ground).
To rent lawn chairs in advance, click here!

Question 7

Will my bag be searched?

Accepted Answer

All bags are subject to search upon entry. Guests have the right to refuse a bag search and the venue has the right to refuse entry. If you have any items that are not allowed into the venue, you can either return them to your vehicle, or check them at the Guest Services booths located outside of the East & West Gates.

Question 8

Where do I enter the venue?

Accepted Answer

East Gate:  Available for use regardless of ticket types.  Accessible from Lot C and Premier Parking, and for personal or rideshare drop-offs/pick-ups. There is one (1) Fast Lane of which each patron must have a Fast Lane ticket to utilize. 
West Gate:  Available for use regardless of ticket types.  Accessible from Lot A, Lot B, and the Beaver Toyota VIP Parking Lot.  There is one (1) Fast Lane of which each pataron must have a Fast Lane ticket to utilize.
Beaver Toyota VIP Lounge Gate: Available for guests who are either VIP Clients (with appropriate tickets), or a patron who has purchased a Beaver Toyota Lounge Upgrade and concert ticket for the appropriate show.  There is no Fast Lane at this entrance.
Lawn Gate:  (Not available for every show.) Available for lawn tickets only.  When utilized, it is located south of the West Gate.  There is no Fast Lane at this entrance.

Question 9

How do I upgrade to the Lawn Deck?

Accepted Answer

Would you like to enhance your experience on the lawn?  Join us on the Lawn Deck where you will relax at highboy tables and chairs away from the crowded lawn with the best view in the house!
The Lawn Deck is located at the top of the lawn, in the center, close to the lawn&rsquo;s restrooms and concession stands.  This upgrade can only be purchased on the day of the show only via the Live Nation app.  Or, upon arrival, head to the Lawn Deck to purchase this best kept venue secret in-person.  Seating is limited. Not available at all events.
*This is not a concert ticket!*

Question 10

How does lawn seating work?

Accepted Answer

Our venue offers two types of lawn seating: General Admission and Reserved Seating.

General Admission- This section of the lawn is always first come, first seated. Guests may notice a row/seat number on their lawn ticket, but that is only used for tracking purposes. 
Reserved Lawn Seating- Our venue offers a limited number of reserved seats in a sectioned-off viewing area on the bottom lawn, which is located behind section 102 of the reserved seats. This ticket purchase includes a reserved Adirondack chair.  No need to rush to be first on the lawn to claim a spot, nor worry that your spot will be claimed if you leave the lawn for various reasons throughout the event. &ldquo;Reserved Lawn&rdquo; tickets must be purchased in advance as your concert ticket at livenation.com.
Lawn Chairs- You may bring your own low-profile lawn chair (See Lawn Chair Policy), or you may rent a lawn chair from us in advance, or when you enter the venue.  We have a limited number of lawn chairs for rent. (See Lawn Chair Rental.) Lawn chairs may be reserved in advance at livenation.com.
Blankets- You are permitted to bring a small blanket (4&rsquo;x8&rsquo;) to sit upon.  However, there is no need to pack a thing; our venue sells blankets at the lawn chair rental deck.
Accessibility- Due to the grade of the grassy lawn seating area, wheeled-devices are not permitted on the lawn.  We do offer two flat, concrete areas which are located at the bottom of each side of the lawn to accommodate the mobility needs of patrons who purchased lawn tickets.  However, there is a limited number of seats in these areas. These areas are first come, first seated.

Question 11

What are your alcohol policies?

Accepted Answer

The venue offers a wide variety of alcoholic beverages for purchase during your time at the venue. You are not permitted to bring any alcoholic beverages into the venue. A valid and current Driver License or State ID card is required to purchase alcohol- guests will be required to show ID every time they purchase.

Question 12

Can I bring a service animal?

Accepted Answer

Service animals are permitted inside the venue during events. Only registered working animals are permitted.

Question 13

Who do I contact for automobile assistance?

Accepted Answer

If any assistance is needed with your vehicle, please contact your ususal Emergency Assistance provider.  Ameris Bank Amphitheatre does not have tow or lockout services on site.  Emergency assistance vehicles are permitted on property to assist with lockouts, jumps or tows, but the patron will need to arrange for such services.

Question 14

Where can I get all-access passes?

Accepted Answer

All Access passes or Backstage Passes are not available for purchase. Visit www.livenation.com to view any VIP packages that may involve a meet and greet or additional access. The venue box office does not sell any meet and greet, backstage or venue passes.

Question 15

Can I bring banners or signs to into the venue?

Accepted Answer

Signs larger than 8.x5&rdquo;x11&rdquo; are not permitted into the venue.  We do not allow banners or signs that are larger than this due to the potential to block other guests&rsquo; views of the performance.  All signs must be appropriate in nature, and not be a distraction to the artist.

Question 16

Is there bicycle parking?

Accepted Answer

Yes! Bike racks are located at East and West Gates. All bikes must be removed by the end of the event. Live Nation is not responsible for lost or stolen bicycles.

Question 17

Can I park a bus, RV, shuttle bus, or stretched limo?

Accepted Answer

Oversized Vehicle Parking may be available for some events.  An Oversized Vehicle Parking ticket is REQUIRED for any oversized vehicle that occupies more than one parking spot (RV, Stretched Limo, Bus, Shuttle Bus, etc.)

It is not required for Sprinter vans or 15-passenger vans which are under 20&rsquo;
An Oversized Vehicle Parking ticket must be accompanied by a concert ticket.
Oversized Vehicle Parking is located in Parking Lot A at 1755 Founders Parkway. Inform the parking staff that you have an Oversized Vehicle Parking ticket.  This is a general admission parking.
Oversized Vehicle Parking tickets are available (both online and at the box office) until noon on the day of the show.
Nothing in tow will be permitted.
Overnight camping is NOT permitted.
Oversized Vehicle Parking tickets are NON-TRANSFERRABLE
THIS IS NOT A CONCERT TICKET

Question 18

What is your camera policy?

Accepted Answer

SUBJECT TO CHANGE- The standard venue policy allows camera phones, disposable cameras, and small digital cameras. Any camera that has a detachable lens will be considered professional and not allowed in. If the camera lens zooms out of the camera more than 1 inch - it will be considered a professional camera and will not be allowed in. Some artists do not permit cameras so please check back for the show you will be attending to ensure that we will be allowing cameras in.

Question 19

Is camping allowed?

Accepted Answer

The venue does not allow camping or overnight sleeping of any kind.

Question 20

What happens if my show cancels?

Accepted Answer

Cancellations will only occur in the event of severe weather, artist cancellation, or an act of God. In the event of a cancellation, local media will be notified and any information about a potential reschedule will be made available. Refunds will be available at the point of purchase.

Question 21

Are cell phones allowed?

Accepted Answer

Generally cell phones are permitted in the venue. On occasions, comedy shows in particular, cell phones usage may not be allowed due to artist requests.

Question 22

Are children permitted?

Accepted Answer

All of our events are all ages. Children 2 and under do not require a ticket, but must sit on a parent's lap.

Question 23

Are firearms permitted?

Accepted Answer

The venue does not allow weapons on our property. Guests should follow all applicable laws regarding securing a weapon in a vehicle if they have it on them when they arrive. The venue will not secure weapons and will take no responsibility for any weapons left in vehicles.

Question 24

Do you have food and drinks at the venue?

Accepted Answer

We offer a wide variety of concession options through the venue and have teamed up with some incredible partners to provide elevated menu items for your concert experience, along with your concession stand staples!
See below for a few of our options:
Dog Haus (Top of the Lawn)
Trejo&rsquo;s Tacos (Lower West Plaza)
Wiz Khalifa&rsquo;s Packed Bowls (Lower East Plaza)
Coffee Camper Co. (Upper East Plaza)
Kona Ice (Upper West Plaza)
Volt Burger Smash by the Voltaggo Brothers
Tim Love: Bad Ass Nachos with Smoked Beef Brisket
Concessions: nachos, pretzels, candy, popcorn, fountain soda (Coca Cola Products) and water
Specialty Shaker Cup Cocktails (Strawberry Vodka Lemonade, Cherry Bourbon Smash, Vodka Lemonade, Watermelon Chili Margarita 
Our venue&rsquo;s concessionaire is Legends.  Legends Phone Number:  404-733-5020

Question 25

What methods of payment do you accept?

Accepted Answer

Our venue is cashless.  ALL points of sale, including box office, food & beverage, merchandise and parking will ONLY accept debit, credit or mobile pay (Apple Pay or Google Pay).  For fans that only have cash, a cash-to-card-conversion service with no fees will be available on-site.

Question 26

Can I bring in water or a water bottle?

Accepted Answer

Guests are permitted to bring in One (1) factory sealed bottle of water up to one (1) liter in size. This policy is subject to change based on artist requests or safety considerations. Aluminum bottles, refillable plastic water bottles are permitted. Camelbacks are not permitted.
Water fountains are located near East and West plaza restrooms. Water bottle refilling stations are located just inside the East and West Gates.

Question 27

Can I bring water into the venue?

Accepted Answer

Each guest is permitted to bring one (1) factory-sealed bottle of a non-alcoholic beverage up to one (1) liter in size.  (This policy is subject to change based on artist requests, or safety considerations.)  Empty aluminum bottles and refillable plastic bottles are permitted.  Hydration Packs are not permitted.
Water bottle refilling stations are located just inside both the East and West Gates.  Water fountains are located near the East and West Plaza restrooms.

Question 28

When can I enter the venue?

Accepted Answer

Gate times vary, but are usually one (1) hour prior to show time.

Please check the concert specific information on the Day of Show tab above, or the specific event link listed here. You can also call 404-733-5010 and press 2 for Show Day Information.  This information is usually posted one week before the scheduled concert.

Question 29

Where can I drop someone off for a concert?

Accepted Answer

The venue&rsquo;s one drop-off area is located at the Main Entrance at 2200 Encore Parkway.  Please let the parking staff know you are dropping someone off and they will direct you to the designated drop-off zone.  Drivers cannot remain on property in (or out of) their vehicles during the event.  They must drop-off the concert-going patrons, leave the venue, and then return to the pick-up area--which is along Encore Parkway, outside of the venue.  Concert-going patrons can locate their rides by exiting the venue&rsquo;s East Gate (closest to Section 101), then turn to the right, and walk to Encore Parkway to locate their driver.

Question 30

How do you handle emergencies?

Accepted Answer

In the event of an emergency while on site, we have trained paramedics to assist with any medical issues. First aid is located inside the East Entrance Gate, but any staff member with a radio can dispatch First Aid to the location needed. Local law enforcement officers are also on site for every event and can assist if needed or requested. Venue management works closely with all appropriate emergency agencies and services to ensure that we are up to date on any dangerous weather or potential crowd related issues.
In the event of a weather emergency- we will communicate with guests that are inside of the facility as well as guests on their way to the venue. Please stay tuned to your email inbox, as well as the Ameris Bank Amphitheatre Facebook and Instagram pages for updates.

Question 31

Are you hiring?

Accepted Answer

Yes! The venue begins hiring for each season in early March, and continues during the season.  If you are interested in working for the venue, please visit:  To view open positions and submit an appllication, visit venuenationjobs.com.

Question 32

Where can I find your upcoming show schedule?

Accepted Answer

A complete listing of events can be found at livenation.com.

Question 33

Where can I get assistance inside the venue?

Accepted Answer

If you need assistance while at an event, please visit one of our Guest Services Booths.
Guest Service Booth Locations:
(From Lot A, B, or Beaver Toyota VIP) The booth is located to the right of the West Gate and is only accessible from outside of the venue.
(From Lot C, Premier Parking, and Drop-Offs) The booth is located to the left of the East Gate. It is also accessible from inside the venue; it is located in the right corner of the Upper East Plaza.
We also have Guest Ambassadors wandering around to assist you.  They wear fluorescent yellow uniform shirts that say &ldquo;How May I Help&rdquo; on the back.
You can also send a text, but only on the day of the show.  The number to text is:
 770-999-9747

Question 34

Can you give fan mail to a band?

Accepted Answer

We will do our best to get any fan mail sent to the venue to the appropriate parties. We cannot guarantee that any package or letter will be given to an artist. We recommend visiting the artist&rsquo;s website and sending any items to their designated address. We are not responsible for returning anything that is sent to the venue for an artist.

Question 35

Can you accommodate large groups?

Accepted Answer

For select events, group ticket sales are available.  If you have a large party that would like to attend a show, contact our Premium Seating Department by submitting a request at livenation.com, or by phone at 404-443-5006.  Premium Seating sells all VIP Boxes, Club Seats and Live Nation Lounge access that can accommodate larger parties than the standard ticket limit. For more info, click here.

Question 36

What is your Guest Conduct policy?

Accepted Answer

Guests are expected to behave respectfully and in accordance with venue policy, state and local laws. Any guest that is acting in a manner that venue management deems unsafe can be subject to eviction. If a guest violates a state or local law they will be subject to any tickets or punishment deemed necessary by local law enforcement. Ameris Bank Amphitheatre reserves the right to deny entry to any guest for any reason or no reason. If a guest is denied entry to any event, such guest will be issued a refund of the face value of the ticket for the event.

Question 37

What accommodations exist for guests with disabilities?

Accepted Answer

Ameris Bank Amphitheatre strives to ensure that all of our guests have a great time at our venue. If you need additional assistance while you are here please make sure you let us know.

Ticketing- Accessible tickets can be purchased online at livenation.com.To purchase accessible seats, first select the event you wish to attend at livenation.com. For Accessible Seats under the Pavillion Roof, click on the FILTERS box.  Click on the &ldquo;Show accessible tickets&rdquo; toggle button. Then, click on the APPLY FILTERS box at the bottom of the box.  Available accessible tickets will populate for your purchase.  We offer accessible seating in the 100-Level and the Orchestra Level. Each patron with a disability is permitted to have 3 guests accompany them in this area.  These sections are purposefully empty to accommodate our patrons&rsquo; needs.  We do provide padded, folding chairs for patrons choosing to sit in this area. You do not need to call the Box Office to place an order as all of our tickets are available through this website.  We do have accessible seating in every price range but be advised that it does occasionally sell out.  We have very limited reserved accessible seating available for patrons on the day of the event, so please make sure you purchase accessible seating tickets when you place your order.
Lawn Experience- You do not have to access the FILTERS section on the ticketing page. You will purchase a General Admission lawn ticket at livenation.com.Please be advised that our lawn seating is on a steep, grassy hill.  Only low-profile lawn chairs are permitted.  (Low Profile Chairs are defined as having seat bottoms that are 9-inches or less from the ground plus the seat back needs to be below your shoulders while seated.  Taller &ldquo;camping&rdquo;/bag chairs are not permitted.)  Wheeled, assistive devices are not permitted on the lawn. We do offer two concrete seating areas (with a ramp) at the bottom of the lawn area on both the East and West side that will accommodate guests with disabilities.  These areas are general admission seating so they are first come/first seated.  Each patron with a disability is permitted to have 3 guests accompany them in this area.  This section is purposefully empty to accommodate our patrons&rsquo; needs.  We do provide padded, folding chairs for patrons choosing to sit in this area. 
Day of Show Parking- Accessible Parking is located inside Lots A, C and Beaver Toyota VIP. Let the parking staff know that you need accessible parking so that they can direct you.  Vehicles with accessible placards or license plates will be offered accessible parking on a first-come, first-served basis.  Please be advised that accessible parking is limited.  If you do not absolutely need accessible parking, please park in the general area.  Should the accessible parking areas be full, parking staff will try to park you in a closes parking area.  Upon request, parking staff will arrange for a golf cart to pick you up and take you to the venue entrance.  If a golf cart is needed upon departing the venue, please ask a Guest Services staff member at the gate where to stand for a ride back to your vehicle.  Patrons needing accessible parking should arrive at the parking lots as soon as possible after the parking lots open.
Guest Services- While attending the concert, if you have questions or need assistance, we have a Guest Services booth at both the East and West Gates which are staffed with Guest Ambassadors willing to help answer questions related to seating or other accommodations.  They also offer a ride in our wheelchair to your concert seat &ndash; both before and after the concert.
Unexpected Needs- If a patron has had an injury or illness that prevents them from using the original seat purchased, then we strongly recommend contacting Fan Support on Live Nation&rsquo;s website.  This is located by clicking on the &ldquo;Help&rdquo; section located at the bottom of the webpage at livenation.com. We will have a very limited number of accessible seats available on the day of show for such issues; we cannot guarantee we will be able to seat you.  Please remember that accessible seating accommodates each guest with the accessible need and their three companions.
Hearing Assistance- Patrons who require assisted listening devices can contact our administration office prior to the event to arrange for a device.  Please give us at least (2) weeks notice.  You can make your request either at ABAInfo@livenation.com or 404-733-5010 and press 0.
Interpreter Requests- Patrons who require assisted listening devices can contact our administration office prior to the event to arrange for a device.  Please give us at least (2) weeks notice. You can make your request either at ABAInfo@livenation.com or 404-733-5010 and press 0.
Accommodations- Accessible restrooms, concession stands and merchandise stands are available throughout the venue plazas.

Question 38

What hotels are nearby?

Accepted Answer

Please visit www.awesomealpharetta.com for local hotel options.

Question 39

What are your prohibited items?

Accepted Answer

Items NOT-ALLOWED to be brought into venue include, but are not limited to:

Alcohol
Bags that do not meet the clear bag policy description (clear plastic, vinyl or PVC tote bags no larger than 12" x 6" x 12" and/or small clutch bags (6"x9")
Metal cans
Glass containers
Chains or spikes
Coolers
Diaper bags
Electronics including iPads, tablets, Go-Pros, drones, or recording devices
Laser pointers
Fireworks or sparklers
Food (for guests with dietary health issues, food contained in a clear, one-gallon (1) plastic bag will be allowed)
Frisbees, footballs, hula hoops, jump ropes, festival poles, noisemakers
Hinged stadium seats
Illegal drugs/substances
Lawn chairs that do not meet the lawn chair policy (tall &ldquo;camping&rdquo; chairs higher than 9 inches from the ground are not allowed)
Selfie sticks
Strollers
Umbrellas (large, golf-sized umbrellas or umbrella with a pointed end are not allowed)
Wagons
Weapons of any kind
Any item deemed to be dangerous

Question 40

What items are allowed inside the venue?

Accepted Answer

Items ALLOWED to be brought into venue:

Bags: clear plastic, vinyl, or pvc bag (maximum size 12" x 6" x 12") OR small clutch bag that does not need to be clear (maximum size 6" x 9")
Beverages: one non-alcoholic beverage in a factory-sealed bottle no bigger than one (1) liter, per patron. You may bring one EMPTY plastic or metal water/spots bottle, per patron
Blanket: small, no larger than 4&rsquo;x8&rsquo;
Camera: non-professional only (no detachable lenses)
Food for dietary health issues in a clear, one-gallon (1) plastic bag will be allowed
Infant car seat or Child-Carrier backpack if you have lawn tickets
Lawn Chairs: low profile ONLY (seat no more than 9 inches off the ground and seat-back below shoulders while seated)
Medical device bags
Poster tubes: must be empty and made of cardboard
Prescription medication: must be in the original prescription container with matching ID
Stadium seat cushions (non-hinged)
Signs (no larger than 8.5&rdquo;x11&rdquo;)
Umbrella: small, personal-sized

Question 41

How do I rent a lawn chair?

Accepted Answer

Lawn Chair Rental: Enjoy the lawn from the comfort of a rented lawn chair!  No more lugging your lawn chairs from the parking lot!  Plus, save time at the security checkpoint.
A limited number of lawn chairs can be reserved in advance at livenation.com. While we do offers walk-up rentals on day of show, purchasing a lawn chair rental upgrade in advance will ensure you have a permissible, low-profile, beach-style lawn chair reserved and waiting for you. *This is not a concert ticket!*
Obtaining Your Rental Chair: redeem your advance lawn chair rental upgrade purchase at the deck, by the large gray storage container located on the west side, at the top of the lawn, in front of the white tents.

You must pick up your rented chairs before the headliner takes the stage.
We reopen 30 minutes before the end of the performance for you to return your chairs and to offer you cash back as a thank you for helping clear the lawn.
A rental chair is not needed if you have purchased a Reserved Lawn concert ticket.

Receive $1 cash back for each rental chair that you return to the rental deck at the end of the concert as a thank you for helping us to clear the lawn for cleaning.

Question 42

Can I get picked up or dropped off in a limousine?

Accepted Answer

Stretch Limousines:  Drop-Off & Pick-Up with stretch limousines must be done exclusively on Encore Parkway, outside the main entrance located at 2200 Encore Parkway.  Patrons will be entering/exiting the venue via our East Gate which is located closest to Section 101.
Shuttle Buses:  For Drop-Off, proceed to 2200 Encore Parkway.  For Pick-Up, you will park along Encore Parkway.  The patrons will need to meet you there.  You will not be permitted to enter the venue unless the patrons have a mobility disability.
Pick-Ups/Drop-Offs are not permitted in Parking Lot A or the Beaver Toyota VIP Parking Lot.

Question 43

What is the Beaver Toyota VIP Lounge, and how can I get access?

Accepted Answer

Make it a show you&rsquo;ll never forget with access to the Beaver Toyota VIP Lounge!  Here, you&rsquo;ll enjoy air-conditioned restrooms, an exclusive food menu, a full-service bar, and complimentary popcorn.  Avoid long lines and relax in the comfort of the Live Nation Lounge.  This upgrade is for access to the Live Nation Lounge ONLY.  It does not include upgraded seats, Beaver Toyota VIP parking or food/drink.  THIS IS NOT A CONCERT TICKET.  Purchase your lounge ticket upgrade at livenation.com.

A ticket to the main event is also required for entry into the lounge.
One upgrade lounge ticket per individual is required for entry.
Children 2 and under do not require a ticket.
Entrances: There are two (2) entrances to the lounge.  From outside the venue, it is accessed via the red carpet located under the canopy from either the Beaver Toyota VIP Parking Lot or from Parking Lot A.  From within the venue, it is accessed via the Lower West Plaza (to the left of the stage).
The stage is not visible from the lounge.

Question 44

Do you have a lost and found?

Accepted Answer

Yes. If you lose an item while you are at an event- you can visit our Guest Services Booths located at East and West Entry Gates to see if it has been turned in. After an event, call 404-733-5010 and press 0.

Question 45

What do I do if my tickets have been lost or stolen?

Accepted Answer

Please report any lost or stolen tickets to Ticketmaster as soon as you are aware they are missing or destroyed.  If a ticket needs to be reprinted during the event, guests can visit the box office and have their tickets reprinted.

Question 46

How can I request a media pass?

Accepted Answer

Any media inquiries regarding day of show press needs to be submitted to www.livenation.com/pressrequests. Please note media credentials need to be requested a minimum of five business days prior to the event. You must be on assignment from an accredited media outlet to apply for media credentials.

Question 47

Where can I go for medical assistance?

Accepted Answer

First Aid is located inside the East Entry Gate. We have trained medical personnel that are able to assist with any issue you encounter. If you have medication that you need stored in a refrigerator please go to First Aid and our medical staff will assist you. If you have a condition that requires you to use a needle for medication while you are here- please do so in our medical office so the syringe can be properly disposed of.

Question 48

Where can I purchase merchandise?

Accepted Answer

Merchandise will be available for all concerts at our merchandise booths located in both East and West Plazas. All concert gear is property of the artist and the venue has no responsibility related to the craftsmanship or style of any merchandise. Please make sure you check that you have the correct size and there are no defects in the shirt before you walk away from the stand. The venue cannot assist with replacing or refunding any merchandise after the event has ended.

Question 49

Is overnight parking allowed?

Accepted Answer

Overnight parking is generally tolerated, but camping or sleeping in your vehicle is not. Vehicles should be picked up prior to noon the day after the event. After noon the day following the event, all vehicles are subject to towing at the owners expense.

Question 50

What are your parking policies? How do I obtain a parking pass?

Accepted Answer

All ticket purchases for the Amphitheatre include a parking pass for a specific assigned parking lot. The parking pass can be found in your Ticketmaster / Live Nation account, it takes a few minutes after you purchase your tickets for your parking pass to appear in your account. The pre-assigned parking allows us to direct traffic to minimize overall traffic delays and the distance necessary to walk to reach the venue. There are no "gypsy" lots available and parking is not allowed on any properties surrounding the venue. If you do not have a parking pass please contact the box office at 404.733.5013 or stop by the box office on show day (temporary parking is available in front of the box office), additional parking passes are $15 each. Please note tailgating is never allowed in Lot B.
Oversized vehicle parking is available in Lot A and must be purchased in advance (until noon the day of the show). Please go to Livenation.com or the box office and purchase your parking pass. An oversized vehicle is defined as a vehicle larger than a 15 passenger van. Please contact us with any specific concert questions.
We suggest that you do not rely solely on the limited signage on the city roads leading to the venue.  All parking spaces are first come, first served.  Patrons may notice a row or seat number on their parking pass, but that is only used for tracking purposes.  There are no assigned spots in Lots A, B, C, or Premier.  Please type the following addresses into your GPS prior to arriving at the venue to ensure a quicker entry into the parking lots.  Also, have your parking pass pulled up on your phone.  For suggested arrival routes, please call 404-733-5010 and press 3.

Parking Lot A: 1755 Founders Parkway; Alpharetta, GA  30009
Parking Lot B*: 1100 Sanctuary Parkway; Alpharetta, GA  30009
Parking Lot C: 11450 Maxwell Road; Alpharetta, GA  30009
Premier Parking Lot: 11450 Maxwell Road; Alpharetta, GA  30009
RideShare: 2200 Encore Parkway; Alpharetta, GA 30009
Beaver Toyota VIP Parking Lot: 2300 Encore Parkway; Alpharetta, GA  30009

*Tailgating is never allowed in Lot B or in the parking lots adjacent to Parking Lot A.
Parking Lot A- 1755 Founders Parkway, Alpharetta, GA 30009
Parking Lot B- 1100 Sanctuary Parkway, Alpharetta, GA 30009
Parking Lot C/ P- 11450 Maxwell Road, Alpharetta, GA 30009
Beaver Toyota VIP Parking Lot- 2300 Encore Parkway, Alpharetta, GA 30009

Question 51

Is police assistance available?

Accepted Answer

Local law enforcement are on site for every event and are responsible for directing all traffic into the venue. On Duty law enforcement officers are the only individuals able to carry a weapon on our property. We do not allow conceal and carry weapons to be brought onto our property nor we will secure them.

Question 52

Can I park closer to the entry?

Accepted Answer

Premier Parking may be available for some events. The price will vary based on event. This can be purchased prior to the show via livenation.com or in-person at the box office.  Premier Parking is accessible via Parking Lot C which is located at 11450 Maxwell Road, Alpharetta 30009.  Premier Parking is located adjacent to the main box office and our East Gate.  Premier Parking does not guarantee early exit out of the parking lot.

Question 53

How can I purchase VIP/Premium Seating?

Accepted Answer

If you are interested in purchasing a floor box, season seats or club access for the season please contact our PSS department at 404.733.5006. Neither the venue receptionists nor the box office can answer questions regarding pricing or availability for these boxes.

Question 54

Do you host private events?

Accepted Answer

Yes! Our incredible space is the perfect location to host your next corporate event, private concert, conference, fundraiser or graduation. For more information about renting, please email us or click here.

Question 55

Is there public transportation nearby?

Accepted Answer

Yes, the nearest access to public transportation is at Northpoint Parkway and Encore Parkway approximately a one (1) mile walk.

Question 56

What is your re-entry policy?

Accepted Answer

Re-Entry is not permitted. Please ensure that everything you will need for the event is brought in with you. If you do leave at any point in the evening- you will not be allowed back in without a new ticket.

Question 57

Do you recycle?

Accepted Answer

We participate in a venue wide recycling program. You will find recycling bins located though-out the venue. Please recycle where possible.

Question 58

Where are your restrooms?

Accepted Answer

Restrooms are located in the upper and lower plazas and in an area located at the top of the lawn.  A family restroom is available in the First Aid area which is located near the East Gate which is closest to Section 101.

Question 59

What are your COVID-19 safety protocols?

Accepted Answer

Based on the latest local guidelines, attendees are no longer required to provide proof of negative COVID-19 test and/or vaccination for entry. Safety protocols are subject to change.

Question 60

Can I sell my extra tickets out front?

Accepted Answer

Scalping or reselling tickets is strictly prohibited on the property of the venue. Any guest caught selling tickets on property will be turned over to local law enforcement.

Question 61

Where are my seats?

Accepted Answer

All seats in the pit, orchestra and reserved 100-level are under the pavilion roof.  However, every seat is subject to weather.  Lawn seating is general admission for all shows.  Patrons purchasing a Reserved Lawn seat are provided with a specific, reserved Adirondack chair.  For the seating chart specific to your event, visit livenation.com.

Question 62

Does the venue have security?

Accepted Answer

Venue security and law enforcement are located throughout the facility to ensure a safe and secure environment.  All security personnel wear white and can assist with any security questions or concerns.  Please do not hesitate to contact our on-site staff if any assistance is needed. 
Your safety and security are most important to us.  The following details will outline our general venue&rsquo;s guidelines:  https://www.livenation.com/venueguidelines

Question 63

What security procedures should I expect when entering?

Accepted Answer

When coming through the gates, please plan on security using metal detectors and/or a physical pat down for our search procedures.  All bags are subject to inspection.  If you have a medical reason for not wanting to be searched via metal detectors, please visit our Gate Supervisor; they will give you an alternative to our metal detectors.  More information can be found here:  https://www.livenation.com/venueguidelines

Question 64

Is smoking or vaping allowed?

Accepted Answer

Smoking is not allowed in any seating area including the main part of the lawn. Smoking is permitted in designated smoking areas in each plaza and at the back of the lawn along the walkway.  In the Beaver Toyota VIP Lounge, smoking is only permitted outside on the patio.

Ameris Bank Amphitheatre

Upcoming Events.css-sxp795{margin-right:auto;margin-left:8px;display:none;}@media screen and (min-width: 996px){.css-sxp795{display:inline;}}.css-32auzz{font-size:24px;color:var(--ln-colors-grey70);}.css-32auzz:hover,.css-32auzz[data-hover]{color:var(--ln-colors-grey80);}

Know Before You Go

FAQs