Know Before You Go
Click our tabs below for everything you need to know before attending a show with us!
Coming to a show? Here's a few things to know before you go!
Doors generally open one hour before the show's scheduled start time.
The following bag policy is in place: Bags up to 12” x 6” x 12” are allowed in the venue. All bags will be searched prior to entry. Bags that are not clear will be subject to additional search.
All our events will be Mobile Entry. That means your mobile device will be used to gain access to the event. Tickets will not be emailed or available for print.
For more information on mobile entry, click here.
Phone troubles? Visit the box office on event day for assistance. Be prepared to show your ID.
Cashless payments will be available at all points of sale and are recommended
Can I bring a bag with me?
The following bag policy is in place: Bags up to 12” x 6” x 12” are allowed in the venue.
Backpacks and other multi-compartment bags or laptop cases are prohibited regardless of size.
All bags will be searched prior to entry. Bags that are not clear will be subject to additional search.
Can I bring a camera to the show?
Photography is not permitted at the majority of shows at the venue, however, some bands permit non-professional point and shoot cameras, provided that they are used without a flash. Professional photography equipment (with detachable or zoom lenses) is never permitted without an appropriate media or photo pass.
Can I bring food or drinks from home to the show?
No. We are unable to permit outside food or drink to be brought into the facility.
Can I buy tickets to upcoming shows at Coca-Cola Roxy at the box office?
Our box office is open on Fridays from 10am-4pm, as well as show days starting at 12pm.
If you’d like to purchase tickets online, please visit us at LiveNation.com.
Tickets obtained from unauthorized sources may be invalid, refunded, lost, stolen or counterfeit, and if so are void.
Can I check my coat / bag?
The building does set up a coat check at times during inclement weather. To find out if coat check will be setup for an event you are attending, email us at email@example.com.
Can I get to the venue via public transportation?
Yes, check this link for more info: https://www.mlb.com/braves/ballpark/transportation/public-transportation
Can I purchase alcohol?
Yes, we have many full service bars located inside the facility. Patrons of legal drinking age are welcome purchase alcoholic beverages after showing a photo ID for age verification.
Can I purchase unclaimed tickets from Will Call?
No - we cannot sell you someone else's tickets.
Can I rent the venue for a private event?
Yes! For special event inquiries, and hosting an amazing party, corporate meeting, fundraiser or social event please contact Kelly Westmoreland, Director of Special Event Sales at 470-351-3864 or firstname.lastname@example.org.
Can I smoke inside the venue, if no do you have a smoking area?
There is no smoking inside the venue. There is a designated smoking area, please ask our staff if you need help finding it.
Do you serve food?
Yes, we do! Go to the bar in our lobby or in the EP lounge to order food.
Does my child need a ticket to come with me to the show?
Yes. All patrons of any age require a ticket for admission to the Coca-Cola Roxy.
How can I get a job at Coca-Cola Roxy?
How do I contact Coca-Cola Roxy?
For general inquiries please email email@example.com.
How do I request handicap/ADA accessible seating?
The Coca-Cola Roxy is ADA accessible. For information regarding ADA seating, please call 800-745-3000 or visit our box office.
How does my local band perform at Coca-Cola Roxy?
Please email your EPK, contact information, and other materials to ATLLocalBooking@LiveNation.com for consideration.
How early can I line up for the show?
Safety guidelines at The Battery prohibit lining up until after 8AM.
If I leave the building during a show, can I return?
No. For safety of the building and all of our guests, re-entry is not permitted.
Is camping allowed?
Camping is not allowed. The Battery Atlanta security will ask anyone who tries to stay overnight to leave the property and return on the day of the show.
Is there an age limit to come to a show?
Most of our shows are all ages, however some are not. Every show has the age limit for that specific show listed in the event detail. Click "event detail" on our website to see what the age limit is for the show you are coming to.
Is your venue standing room or seated?
Each show is different. Click the event detail on the show you are coming to to see which one applies to that show. Some shows are all reserved seats. Some shows have a reserved seated balcony and GA standing room floor. Some shows have everything GA. For the GA standing room floor, it is a big open floor and your spot is not held for any reason. Ignore rows and seats on tickets for general admission tickets. Your spot in line does not hold your spot on the floor.
What are your safety protocols?
Based on the latest local guidelines, attendees are no longer required to provide proof of negative COVID-19 test and/or vaccination for entry. Safety protocols are subject to change.
What items are not allowed inside the venue?
The following items are prohibited for all shows:
• No Outside Food or Drink Allowed
• No guns, knives, weapons, pepper spray, projectiles of any kind, chains of any kind (including wallet chains), studs, or any other item that could be used to inflict harm.
• Replicas of any type of weapon are NOT permitted
• No drugs, drug paraphernalia or illegal substances of any kind
• No personal video cameras, Go-Pros, selfie sticks, drones, masks that cover the entire face, or laser pointers.
• No professional audio, video, or audio recording equipment - (including detachable lenses, tripods, zooms or commercial use rigs)
• No unsealed liquids or gels of any kind
• No jewelry or clothing that could inflict harm
• No poster tubes
• No bags exceeding 12” x 6” x 12” (30cm x 15cm x 30cm). Backpacks and other multi-compartment bags or laptop cases are prohibited regardless of size. (All bags will be searched prior to entry. Bags that are not clear will be subject to additional search.)
• No stuffed animals or toys of any kind
• No flowers
• No flags or posters
• No hand fans
• No glow sticks, poi, hoops, or bitwhips
• This list of prohibited items is subject to change at the discretion of venue management
• Markers, paint markers, sharpies
• Wallet chains that are not attached to a physical wallet
• Apparel with studs, or spikes attached to them
What methods of payment are accepted for purchasing tickets at the box office?
The Box Office at the accepts the following forms of payment: Visa, MasterCard, American Express and Discover. Cash is not accepted. A photo ID is required for all credit card payments.
What should I do if my tickets are lost or stolen?
Call Ticketmaster customer support at 1-800-653-8000 and they will be happy to help.
Where can I park when I come for a show?
We are located in The Battery which has multiple parking decks managed by LAZ Parking. The Orange and Delta decks are the closest to our venue. You can purchase advance parking as an add on when you purchase your tickets online. More information on parking at The Battery can be found at www.batteryatl.com/directions-parking. On Braves game days, parking availability may vary. More information for game day parking can be found at www.Braves.com/parking. Coca-Cola Roxy does not own or operate any of the parking lots, and we are not responsible for parking rates or for vehicles left on the lots.
Where do I pickup my Will Call tickets?
Will Call tickets can be picked up from the Coca-Cola Roxy box office on the day of the show, located across the street from the first base line entry from Truist Park. The box office opens at 12pm on show days.
Where is the lost and found?
Items recovered from shows are collected at the administrative office at venue. If you notice you are missing an item during a show, please check with our guest services staff for assistance.
If you notice that you are missing an item after the show, you may come and check for your item at the venue. We are open Monday-Wednesday from 10am-4pm, as well as show days starting at 12pm. To see a list of our show dates, please visit our calendar here: https://www.livenation.com/venue/KovZ917ACc7/coca-cola-roxy-events
Alternatively, to check on the status of a lost item, please contact firstname.lastname@example.org.
Zero Tolerance For Drug Use or Possession
The use or possession of any illegal drugs will not be tolerated anywhere inside or outside the venue. Security personnel and narcotics officers will be working and enforcing all drug related laws. Do not bring any illegal substances to the event as violators will be prosecuted to the fullest extent of the law. If you are found inebriated at the door, security will not allow you to enter the venue. Event staff reserves the right to refuse entry to anyone.
Please come with a smile and be prepared to enjoy a fun filled night of music and dancing.
We are redefining what it means to be a VIP. Contact us today to learn what it's all about.
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Legendary Venue, Epic Private Events!
This incredible 2,650 capacity venue is located in The Battery Atlanta, a mixed-use development next to SunTrust Park, home of The Atlanta Braves. The venue will host an exciting 40 show-per-year line up featuring local and international touring artists with versatile seating options for fans. The stylish space is the perfect location to host your next corporate event, private concert, reception, pre or post-game event or business meeting. Located a half a mile from the Renaissance Atlanta Waverly Hotel and Convention Center, our talented staff handles every detail, so you don?t have to!
Plan Your Event Today
For Multi-Location Events, Please Contact our National Sales Team
Contact Our Special Events Sales Team
- 800 Battery Ave SE Suite 500 Atlanta, GA. 30339