Question 1

Where is your lost & found?

Accepted Answer

If you lose an item while you are at an event, please alert an usher or security staff to see if it has been turned in. Lost items that are found during an event will typically be turned in to our interior Guest Services Tent located on the gate 4 plaza deck. After the concert you may also call 404-233-2227 to inquire about any lost items.

Question 2

What is your address?

Accepted Answer

Our address is 4469 Stella Dr NW, Atlanta, GA 30342

Question 3

When is the box office open?

Accepted Answer

The box office at Cadence Bank Amphitheatre will be open on-day-of-show only. If you&rsquo;d like to purchase tickets, please visit us at livenation.com.

Question 4

Do you have parking?

Accepted Answer

Parking is sold on the night of show for $30 plus tax. Handicap Parking is located near Gate 1 on Elliot Galloway Way NE. Please note accessible parking is first come, first served, so if you don't absolutely need it, please park elsewhere.

Question 5

Will my bag be searched?

Accepted Answer

All bags are subject to search upon entry. Guests have the right to refuse a bag search and the venue has the right to refuse entry. If you have any items that are not allowed into the venue, please return them to your vehicle.

Question 6

What are your prohibited items?

Accepted Answer

Items allowed inside vary based on table or non-table events.

Items NOT-ALLOWED to be brought in to venue for non-table / non-cooler shows include, but are not limited to:

Coolers
Large bags or backpacks
Lawn chairs
Weapons of any kind
Go-Pros, drones, professional cameras, iPads
Alcohol
Illegal drugs
Glass containers or cans
Laser pointers
Animals (except service animals)
Fireworks
Strollers
Signs larger than 8.5" x 11"
Other items vary on a show-by-show basis.
All items are subject to change at the venue's discretion without prior notification. Please call the venue ahead of your show with any questions.

Items NOT-ALLOWED to be brought in to venue FOR TABLE / COOLER SETUP CONCERTS include, but are not limited to:

Open flames
Glassware
Lawn chairs
Liquor bottles larger than 375 ml or one pint
Weapons
Go-Pros, drones, professional cameras, I-Pads
Illegal drugs
Large bags or backpacks
Laser pointers
Animals (except service animals)
Fireworks
Strollers
Signs larger than 8.5" x 11"
All items are subject to change at the venue's discretion without prior notification. Please call the venue ahead of your show with any questions.

Question 7

Is my event a table or non-table show?

Accepted Answer

The following shows are TABLE concerts (coolers and carry-ins are allowed):

6/9: Indigo Girls
7/1: Southern Soul Blues Celebration
8/20: A Reggae Evening Under The Stars
8/25 & 8/26: Yacht Rock Revue
9/2: The Australian Pink Floyd Show
9/30: Chicago

The following shows are NON-TABLE concerts (coolers and carry-ins are NOT allowed):

5/6: Jill Scott
5/28: Charlie Puth
6/2: Dermot Kennedy
6/17: Noah Kahan
6/18: Anthony Hamilton: The Hamiltones & Friends
6/23: Melanie Martinez
6/30: Barenaked Ladies
7/13: Young the Giant
7/15: Louis Tomlinson
7/18: Boy George & Culture Club
7/20: Yellowcard
7/25: Dominic Fike
7/26: John Fogerty
7/30: Goo Goo Dolls
8/11: Jason Mraz
8/12: Gov't Mule
8/16: The National
8/18: Summer Block Party Presents Jodeci
9/15: Sting
9/16: Squeeze / Psychedelic Furs

Question 8

What items are allowed inside?

Accepted Answer

Items allowed inside vary based on table or non-table events.
 
Items ALLOWED to be brought in to venue for non-table/non-cooler shows:

We will allow clear plastic, vinyl or PVC tote bags no larger than 12&rdquo; x 6&rdquo; x 12&rdquo; and/or small clutch bags (6&rdquo;x 9&rdquo;). Small clutch bags are not required to be clear.
Average sized blankets or beach towels
Cameras - non-professional only, no detachable lenses
Umbrellas - personal sized only, no sharp points
Water - one factory sealed bottle up to one liter per person

Items ALLOWED to be brought in to venue FOR TABLE / COOLER SETUP CONCERTS:

One cooler per person, no larger than 23" long and 16" deep, subject to search at the gates
Beverages including beer, wine, and spirits. Liquor bottles must be smaller than 375 mL in one pint
TV Trays are only allowed in orchestra seating (no box seats, pit seats, or lawn seats) and tray must be smaller than 23" x 16"
Food
Candles with a covered flame (no open flame)
Plastic cutlery and cups (no metal or glass)
Average sized bags / backpacks (subject to search)
Average sized blankets or beach towels
Cameras - non-professional only, no detachable lenses
Umbrellas - personal sized only, no sharp points

Items NOT-ALLOWED to be brought in to venue FOR TABLE / COOLER SETUP CONCERTS include, but are not limited to:

Open flames
Glassware
Lawn chairs
Liquor bottles larger than 375 ml or one pint
Weapons
Go-Pros, drones, professional cameras, I-Pads
Illegal drugs
Large bags or backpacks
Laser pointers
Animals (except service animals)
Fireworks
Strollers
Signs larger than 8.5" x 11"
All items are subject to change at the venue's discretion without prior notification. Please call the venue ahead of your show with any questions.

Question 9

How does Lawn Seating work?

Accepted Answer

The lawn is always first come, first served. Guests may notice a row or seat number on their lawn ticket, but that is only used for tracking purposes. There are no assigned seats on the lawn. Blankets are permitted, but for your safety chairs are not allowed.

Question 10

What is your bag policy?

Accepted Answer

To reduce staff contact with guest belongings, we have implemented the following bag policy: we will allow clear plastic, vinyl or PVC tote bags no larger than 12&rdquo; x 6&rdquo; x 12&rdquo; and/or small clutch bags (6&rdquo;x 9&rdquo;). No other bags of any type will be allowed.

Question 11

Can I pick up tickets at Will Call?

Accepted Answer

Will call tickets are available for pickup at the box office located near Gate 1 on Elliott Galloway Way. Please make sure that you have a photo ID matching the purchaser's name to pick up tickets. Any name changes need to go through Ticketmaster Customer Service- 800-653-8000.
Guests are not permitted to put tickets in will call for other guests to pick up. You will need to arrange to meet your party at the facility to deliver tickets.
If tickets or passes are being left for you, they will only be left at the box office. This includes meet and greet passes, backstage passes, press passes, and tickets from the tour or other promotional company. We do not get these tickets until the day of the event close to doors so please do not try to pick them up earlier. If your tickets/passes are not in will call, you will need to contact the person that left them for you to determine where they are. The box office cannot contact any member of the tour for you.

Question 12

Are you hiring?

Accepted Answer

Yes! Join our crew! To view open positions and submit an appllication, visit venuenationjobs.com.

Question 13

What accommodations exist for guests with disabilities?

Accepted Answer

Cadence Bank Amphitheatre At Chastain Park strives to ensure that all of our guests have a great time at our venue. If you need additional assistance while you are here, please make sure you let us know.

Ticketing- If you require ADA seating, please call 404-233-2227 for assistance. We do have accessible seating in every price range, but be advised it does occasionally sell out. We have very limited seating available for guests on the day of the event so please make sure you purchase accessible seating when you order tickets.The following sections are ADA accessible:Section B-LADA, rows A & B, seats 1-12Sections Orch-R, row T, seats 62-84
Day of Show Parking- Accessible Parking is located on Elliott Galloway Way. These parking spaces are free and on a first come, first served basis.
Accessible Stations- if you have questions or need assistance please speak with an usher, the Head Ushers can relocate and assist you.
Unexpected Needs- if you have had an injury or illness that prevents you from using the original seat you purchased, we strongly recommend going through www.livenation.com to exchange all tickets for accessible seating. We will have a very limited number of seats available on the day of the show for such issues, but we cannot guarantee we will be able to seat you. Please remember that accessible seating permits for the guest with the accessible need and one companion.
Interpreter Requests- if you will need an interpreter for an event, please give us at least 2 weeks notice to secure. Guests that request an interpreter will need to pick up their tickets at will call. When the tickets are picked up we will introduce you to your interpreter for the evening and take you to your seats. There is no charge for interpreter services. Please call 404-233-2227 to arrange for an interpreter for your visit.
Accommodations- all venue bathrooms, concession stands, and merchandise stands are accessible.

Question 14

What are your alcohol policies?

Accepted Answer

Cadence Bank Amphitheatre At Chastain Park offers a wide variety of alcoholic beverages for purchase during your time at the venue. For some events you are allowed to bring your own food and beverages into the venue. For some events you are not permitted to bring any alcoholic beverages into the venue. A valid and current Driver License or State ID card is required to purchase alcohol, guests will be required to show ID every time they purchase. Please click "more info" on the concert you are attending to see if coolers/carry-ins are allowed.

Question 15

Where can I get all-access passes?

Accepted Answer

All Access passes or Backstage Passes are not available for purchase. Visit www.livenation.com to view any VIP packages that may involve a meet and greet or additional access. The venue box office does not sell any meet and greet, backstage or venue passes.

Question 16

What payment methods do you accept?

Accepted Answer

The venue only accepts credit or debit Visa / MasterCard / Discover and American Express. 
ALL points of sale including premier parking, merchandise, food & beverage will ONLY accept debit, credit or mobile pay (Apply Pay or Google Pay).For fans that wish to use cash, cash to card conversion will be available on-site.

Question 17

Can I bring a service animal?

Accepted Answer

Service animals are permitted inside the venue during events. Only registered working animals are permitted.

Question 18

Who do I contact for automobile assistance?

Accepted Answer

If any assistance is needed with your vehicle, please contact your normal Emergency Assistance provider. Cadence Bank Amphitheatre At Chastain Park does not have tow or lockout services on site. Emergency assistance vehicles are permitted on property to assist with lockouts, jumps or tows, but the guest will need to arrange for such services.

Question 19

Can I bring banners or signs into the venue?

Accepted Answer

Signs larger than 8.5 X 11 in are not permitted into the venue. This size is a standard sheet of paper. We do not allow in banners or signs that are larger than this due to the potential to block other guests view of the performance. All signs must be appropriate in nature and not be a distraction to the artist.

Question 20

Are children permitted?

Accepted Answer

All of our events are all ages. Anyone attending a show at Cadence Bank Amphitheatre At Chastain Park, regardless of age, must have a ticket to enter the venue.

Question 21

Can I bring a camera to the show?

Accepted Answer

SUBJECT TO CHANGE- The standard venue policy allows camera phones, disposable cameras, and small digital cameras. Any camera that has a detachable lens will be considered professional and not allowed in. If the camera lens zooms out of the camera more than 1 in, it will be considered a professional camera and will not be allowed in. Some artists do not permit cameras so please check back for the show you will be attending to ensure that we will be allowing cameras in.

Question 22

Do you have food and drinks at the venue?

Accepted Answer

Cadence Bank Amphitheatre At Chastain Park offers a wide variety of concession options through the venue. This includes cheeseburgers, chicken tenders, fries, hot dogs, nachos, pretzels, candy, popcorn, fountain soda (Coca-Cola Products), water, and Red Bull.
Concessions are located throughout the venue.

Question 23

What happens if my show cancels?

Accepted Answer

Cancellations will only occur in the event of severe weather, artist cancellation, or an act of God. In the event of a cancellation local media will be notified and any information about a potential reschedule will be made available. Refunds will be available at the point of purchase.

Question 24

Is my cell phone permitted at my show?

Accepted Answer

Generally cell phones are permitted in the venue. On occasion, comedy shows in particular, cell phone usage may not be allowed due to artist requests.

Question 25

Can I camp at the venue?

Accepted Answer

The venue does not allow camping or overnight parking of any kind.

Question 26

Are firearms permitted?

Accepted Answer

Cadence Bank Amphitheatre at Chastain Park does not allow weapons on our property. Guests should follow all applicable laws regarding securing a weapon in a vehicle if they have it on them when they arrive. The venue will not secure weapons and will take no responsibility for any weapons left in vehicles.

Cadence Bank Amphitheatre at Chastain Park

Upcoming Events

Know Before You Go

FAQs