Cadence Bank Amphitheatre at Chastain Park

Get all of your questions about visiting the venue answered below.

• Address

  Physical Address - 4469 Stella Drive Atlanta, GA 30327

• Alcohol

  Cadence Bank Amphitheatre At Chastain Park offers a wide variety of alcoholic beverages for purchase during your time at the venue. For some events you are allowed to bring your own food and beverages into the venue. For some events you are not permitted to bring any alcoholic beverages into the venue. A valid and current Driver License or State ID card is required to purchase alcohol, guests will be required to show ID every time they purchase. Please click "more info" on the concert you are attending to see if coolers/carry-ins are allowed.

• All Access Passes

  All Access passes or Backstage Passes are not available for purchase. Visit www.livenation.com to view any VIP packages that may involve a meet and greet or additional access. The venue box office does not sell any meet and greet, backstage or venue passes.

• Animals- Service

  Service animals are permitted inside the venue during events. Only registered working animals are permitted.

• Atms

  We have multiple ATM's on site located on both plazas near Gate 1 and Gate 4.

• Automobile Assistance

  If any assistance is needed with your vehicle, please contact your normal Emergency Assistance provider. Cadence Bank Amphitheatre At Chastain Park does not have tow or lockout services on site. Emergency assistance vehicles are permitted on property to assist with lockouts, jumps or tows, but the guest will need to arrange for such services.

• Bag Inspections

  All bags are subject to search upon entry. Guests have the right to refuse a bag search and the venue has the right to refuse entry. If you have any items that are not allowed into the venue, please return them to your vehicle.

• Banners and Signs

  Signs larger than 8.5 X 11 in are not permitted into the venue. This size is a standard sheet of paper. We do not allow in banners or signs that are larger than this due to the potential to block other guests view of the performance. All signs must be appropriate in nature and not be a distraction to the artist.

• Box Office

  The box office at Cadence Bank Amphitheatre will be open on-day-of-show only. If you’d like to purchase tickets, please visit us at livenation.com.

• Camera Policy

  SUBJECT TO CHANGE- The standard venue policy allows camera phones, disposable cameras, and small digital cameras. Any camera that has a detachable lens will be considered professional and not allowed in. If the camera lens zooms out of the camera more than 1 in, it will be considered a professional camera and will not be allowed in. Some artists do not permit cameras so please check back for the show you will be attending to ensure that we will be allowing cameras in.

• Cancellation Policy

  Cancellations will only occur in the event of severe weather, artist cancellation, or an act of God. In the event of a cancellation, local media will be notified and any information about a potential reschedule will be made available. Refunds will be available at the point of purchase.

• Cell Phones

  Generally cell phones are permitted in the venue. On occasion, comedy shows in particular, cell phone usage may not be allowed due to artist requests.

  
  

  
  

• Children

  All of our events are all ages. Anyone attending a show at Cadence Bank Amphitheatre At Chastain Park, regardless of age, must have a ticket to enter the venue.

  
  

• Conceal and Carry

  Cadence Bank Amphitheatre at Chastain Park does not allow weapons on our property. Guests should follow all applicable laws regarding securing a weapon in a vehicle if they have it on them when they arrive. The venue will not secure weapons and will take no responsibility for any weapons left in vehicles.

  
  

  
  

• Concessions

  Cadence Bank Amphitheatre At Chastain Park offers a wide variety of concession options through the venue. This includes cheeseburgers, hot dogs, nachos, pretzels, candy, popcorn, fountain soda (Coca-Cola Products), water, and Red Bull.

  
  

  Concessions are located throughout the venue.

  
  

• Contact Information

  Venue Phone number – 404-233-2227

  
  

  Venue Address- 4469 Stella Drive Atlanta, GA 30327

• Credit / Debit Cards

  All main concession stands take Visa/ MasterCard and American Express. Smaller stands and portable concessions may be cash only. See ATMs for locations on site. All merchandise stands take all major credit cards.

• Directions

  Please click here for customized driving directions from Google Maps. 

• Drinking Water

  Guests are permitted to bring in one (1) factory sealed bottle of water up to 1 liter in size. This policy is subject to change based on artist requests or safety considerations. Aluminum bottles, refillable plastic water bottles are permitted. Please see below for more specific info on what food and beverage can and cannot be brought into the venue, per type of show.

  
  

  
  

• Emergency

  In the event of an emergency while on site- Cadence Bank Amphitheatre At Chastain Park has trained paramedics to assist with any medical issues. Any staff member with a radio can dispatch First Aid to the location needed. Local law enforcement officers are also on site for every event and can assist if needed or requested. Venue management works closely with all appropriate emergency agencies and services to ensure that we are up to date on any dangerous weather or potential crowd related issues.

  In the event of a weather emergency, we will communicate with guests that are inside of the facility as well as guests on their way to the venue. Please follow our Facebook page for the latest developments on event days - Facebook | Twitter

  
  

  
  

• Employment Opportunities

  The venue begins hiring for each season in early March. If you are interested in working for the venue please visit:

  
  

  http://www.livenationentertainment.com/careers/seasonal/

• Entrance Gates

  There are a total of four entrance gates to the facility. All gates are available for use regardless of the ticket type.

• Event Listing

  A complete listing of events can be found here.

  
  

  
  

  
  

• Fan Assistance

  If you need assistance while at an event, please ask an usher for assistance.

  
  

• Fan Mail

  Cadence Bank Amphitheatre At Chastain Park will do our best to get any fan mail sent to the venue to the appropriate parties. We cannot guarantee that any package or letter will be given to an artist. We recommend visiting the artist’s website and sending any items to their designated address. We are not responsible for returning anything that is sent to the venue for an artist.

  
  

  
  

• Gate Times

  Parking lots will generally open two hours prior to our scheduled gate time. Gate times vary, but are usually 60-90 minutes prior to show time. Please check the specific event page as these times are subject to change. Please do not attempt to enter the venue any earlier than the designated times as you will be turned around and told to return when the gates open.

  
  

  
  

  
  

• Group Ticket Sales

  For Group Events with 10 tickets or more, please call our venue sales team at: 404-364-4272. 

  
  

  
  

  
  

• Guest Conduct

  Guests are expected to behave respectfully and in accordance with venue policy, state and local laws. Any guest that is acting in a manner that venue management deems unsafe can be subject to eviction. If a guest violates a state or local law they will be subject to any tickets or punishment deemed necessary by local law enforcement. Cadence Bank Amphitheatre at Chastain Park reserves the right to deny entry to any guest for any reason or no reason.  If a guest is denied entry to any event, such guest will be issued a refund of the face value of the ticket for the event.

   

• Guests with Disabilities

  Cadence Bank Amphitheatre At Chastain Park strives to ensure that all of our guests have a great time at our venue. If you need additional assistance while you are here, please make sure you let us know.

   

  • Ticketing- If you require ADA seating, please call 404-233-2227 for assistance. We do have accessible seating in every price range, but be advised it does occasionally sell out. We have very limited seating available for guests on the day of the event so please make sure you purchase accessible seating when you order tickets.
    
    The following sections are ADA accessible:
    Section B-LADA, rows A & B, seats 1-12
    Sections Orch-R, row T, seats 62-84

   

  • Day of Show Parking- Accessible Parking is located on Elliott Galloway Way. These parking spaces are free and on a first come, first served basis.

   

  • Accessible Stations- if you have questions or need assistance please speak with an usher, the Head Ushers can relocate and assist you.

   

  • Unexpected Needs- if you have had an injury or illness that prevents you from using the original seat you purchased, we strongly recommend going through www.livenation.com to exchange all tickets for accessible seating. We will have a very limited number of seats available on the day of the show for such issues, but we cannot guarantee we will be able to seat you. Please remember that accessible seating permits for the guest with the accessible need and one companion.

   

  • Interpreter Requests- if you will need an interpreter for an event, please give us at least 2 weeks notice to secure. Guests that request an interpreter will need to pick up their tickets at will call. When the tickets are picked up we will introduce you to your interpreter for the evening and take you to your seats. There is no charge for interpreter services. Please call 404-233-2227 to arrange for an interpreter for your visit.
  • Accommodations- all venue bathrooms, concession stands, and merchandise stands are accessible. 

   

• Hearing Assistance

  Guests that require assisted listening devices can contact our venue office prior to the event to arrange for a device. Please give us at least 2 days notice. Guests that require interpreter service can call the venue and arrange this for any event. We need at least 2 weeks notice to secure an interpreter. We can be reached at 404-233-2227.

  
  

  
  

• Items ALLOWED to be brought in to venue FOR NON-TABLE / NON COOLER SHOWS:
  • Clear plastic, vinyl or PVC tote bags no larger than 12” x 6” x 12” and/or small clutch bags (4.5”x 6.5”). Small clutch bags are not required to be clear.
  • Average sized blankets or beach towels
  • Cameras - non-professional only, no detachable lenses
  • Umbrellas - personal sized only, no sharp points
  • Water - one factory sealed bottle up to one liter per person

   

• Items ALLOWED to be brought in to venue FOR TABLE / COOLER SETUP CONCERTS:
  • One cooler per person, no larger than 23" long and 16" deep, subject to search at the gates
  • Beverages including beer, wine, and spirits. Liquor bottles must be smaller than 375 mL in one pint
  • TV Trays are only allowed in orchestra seating (no box seats, pit seats, or lawn seats) and tray must be smaller than 23" x 16"
  • Food
  • Candles with a covered flame (no open flame)
  • Plastic cutlery and cups (no metal or glass)
  • Average sized bags / backpacks (subject to search)
  • Average sized blankets or beach towels
  • Cameras - non-professional only, no detachable lenses
  • Umbrellas - personal sized only, no sharp points

   

• Items NOT-ALLOWED to be brought in to venue FOR NON-TABLE / NON COOLER SHOWS include, but are not limited to:
  • Coolers
  • Backpacks and any other type of bag that doesn't meet our size and clear-bag requirements
  • Lawn chairs
  • Weapons of any kind
  • Go-Pros, drones, professional cameras, I-Pads
  • Alcohol
  • Illegal drugs
  • Glass containers or cans
  • Laser pointers
  • Animals (except service animals)
  • Fireworks
  • Strollers
  • Signs larger than 8.5" x 11"
  • Other items vary on a show-by-show basis. 

   

• Items NOT-ALLOWED to be brought in to venue FOR TABLE / COOLER SETUP CONCERTS include, but are not limited to:
  • Open flames
  • Glassware
  • Lawn chairs
  • Liquor bottles larger than 375 ml or one pint
  • Weapons
  • Go-Pros, drones, professional cameras, I-Pads
  • Illegal drugs
  • Large bags or backpacks
  • Laser pointers
  • Animals (except service animals)
  • Fireworks
  • Strollers
  • Signs larger than 8.5" x 11"
  • All items are subject to change at the venue's discretion without prior notification. Please call the venue ahead of your show with any questions. 

   

• Lawn Seating

  The lawn is always first come, first served. Guests may notice a row or seat number on their lawn ticket, but that is only used for tracking purposes. There are no assigned seats on the lawn. Blankets are permitted, but for your safety chairs are not allowed.

  
  

  
  

• Lost and Found

  If you lose an item while you are at an event, please alert an usher or security staff to see if it has been turned in. After the concert you may also call 404-233-2227.

  
  

  
  

• Lost or Stolen Tickets

  Please report any lost or stolen tickets to Ticketmaster as soon as you are aware they are missing or destroyed. If a ticket needs to be reprinted during the event, guests can visit the box office and have their ticket reprinted for a fee. 

• Media Relations / Press Passes

  Any media inquiries regarding day of show press needs to be submitted to www.livenation.com/pressrequests Please note media credentials need to be requested a minimum of five business days prior to the event. You must be on assignment from an accredited media outlet to apply for media credentials.

   

   

• Medical Assistance

  First Aid is located throughout the venue. If you need medical assistance please notify an usher or security personnel and they will get you to the closest First Aid station, or have First Aid staff come to you. We have trained medical personnel that are able to assist with any issue you encounter. We have ambulances on site throughout the duration of the event that can transport guests if needed.

  
  

  
  

• Merchandise

  Merchandise will be available for all concerts at our Concert Gear booths located near Gate 1 and near Gate 4. All concert gear is property of the artist and the venue has no responsibility related to the craftsmanship or style of any merchandise. Please make sure you check that you have the correct size and there are no defects in the shirt before you walk away from the stand. The venue cannot assist with replacing or refunding any merchandise after the event has ended.

  
  

  
  

• Overnight Parking

  There is no overnight parking permitted at the venue. Any unauthorized vehicles on site prior to an event or after an event will be towed at the owners expense.

  
  

  
  

• Parking

  Parking is sold on the night of show for $30 plus tax. Parking is not available for public purchase in advance.

   

  Handicap Parking is located near Gate 1 on Elliot Galloway Way NE. Please note accessible parking is first come, first served, so if you don't absolutely need it, please park elsewhere.

  Directions from the north (I-285/Roswell Road):

  To the Blue Lot. Go south on Roswell Road. Turn right onto Mt. Paran. Cross Long Island and Lake Forrest Drive. Turn left onto Powers Ferry. At the stop sign, bear left onto Dudley Lane. Turn right onto Stella Drive. Turn left into the Blue Lot.

   

  To the Red & Yellow Lots: Go south on Roswell Road. Turn right onto Mt. Paran. Cross Long Island and Lake Forrest Drive. Turn left onto Powers Ferry. Turn left into the Red or Yellow Lot.

   

  To the Green Lot: Go south on Roswell Road. Turn right onto Mt. Paran. Cross Long Island and Lake Forrest Drive. Turn left onto Powers Ferry. At the stop sign, bear left onto Dudley Lane. Turn right onto Alex Cooley Parkway. Turn left into the Green Lot.

   

  Directions from the south:Take I-85 North through downtown exiting at GA 400. Take Exit 2 (Buckhead Loop), and turn left at the stoplight. Go one half mile and turn right onto Piedmont Road. Go one and a half miles and turn right onto Roswell Road, following the directions below:

  To the Blue Lot: Go north on Roswell Road. Turn left onto West Wieuca. Go through the four-way stop. Immediately, turn right onto Dudley Lane. Turn left onto Stella Drive. Turn left into the Blue Lot.

  To the Red & Yellow Lots: Go north on Roswell Road. Turn left onto West Wieuca. Go through the four-way stop. Turn right onto Powers Ferry. Turn right into the Red or Yellow Lot. 

  To the Green Lot: Go north on Roswell Road. Turn left onto West Wieuca. Go through the four-way stop. Immediately turn right onto Dudley Lane. Turn left onto Alex Cooley Parkway. Turn left into the Green Lot.

• Police Assistance

  Local law enforcement are on site for every event and are responsible for directing all traffic into the venue. On duty law enforcement officers are the only individuals able to carry a weapon on our property. We do not allow conceal and carry weapons to be brought onto our property nor we will secure them.

• Premium / VIP Seating

  If you are interested in purchasing a table or premium tickets, please contact Hannah Duffy. Neither the venue receptionists nor the box office can answer questions regarding pricing or availability for these boxes.

• Public Transportation

  If you are using Marta, Cadence Bank Amphitheatre At Chastain Park is about a 20 minute walk from the corner of Roswell Road and West Wieuca Road. You will need to take the Number 5 bus to get there.

  
  

  
  

• Re-Entry

  Re-Entry is not permitted at Cadence Bank Amphitheatre At Chastain Park. Please ensure that everything you will need for the event is brought in with you. If you do leave at any point in the evening; you will not be allowed back in without a new ticket.

  
  

  
  

• Recycling

  Cadence Bank Amphitheatre At Chastain Park participates in a venue wide recycling program. You will find recycling bins located throughout the venue. Please recycle where possible.

  
  

  
  

• Restrooms

  Restrooms are located in both plazas, near Gate 1 and near Gate 4.

  
  

  
  

• Safety Protocols

  Based on the latest local guidelines, attendees are no longer required to provide proof of negative COVID-19 test and/or vaccination for entry. Safety protocols are subject to change. 

• Scalping Tickets

  Scalping or reselling tickets is strictly prohibited on the property of the venue. Any guest caught selling tickets on property will be turned over to local law enforcement.

  
  

  
  

• Seating Charts

  Cadence Bank Amphitheatre at Chastain Park has two different seating maps - Table Shows and Non-Table Shows.

  
  

• Security

  Venue security and law enforcement are located throughout the facility to ensure a safe and secure environment. All security personnel are wearing white shirts and can assist with any questions or concerns. Please do not hesitate to contact our on-site staff if any assistance is needed.

  
  

  Your safety and security are most important to us. The following details will outline our general venue’s guidelines:

  https://www.livenation.com/venueguidelines

• Security Procedures

  When coming through the gates, please plan on security using metal detectors and/or a physical pat down for our search procedures. All bags are subject to inspection. If you have a medical reason for not wanting to be searched via metal detectors, please speak with someone on our security team and they will give you an alternative to our metal detectors. More information can be found here https://www.livenation.com/venueguidelines/

  
  

  
  

• Smoking

  Cadence Bank Amphitheatre At Chastain Park is a municipally owned venue and in accordance with the Georgia State Clean Air Act of 2005, smoking is not permitted in any area of the Amphitheatre. We advise you to observe the same practices you would when attending a movie or dining at a restaurant. It is our obligation to protect the health and safety of all our patrons and request you respect this policy and refrain from smoking inside the amphitheatre.

  
  

• Sponsorship / Hand Outs

  All sponsorship inquiries should be directed to our office- please call 404-233-2227 and ask to speak with someone in sponsorship. Any handouts or presence on site needs to be cleared with venue sponsorship. If you do not have permission to be on site you will be escorted off property.

  
  

• Strollers

  Are not permitted because there is nowhere for them to be stored. The lawn has an incline that makes it unsafe for strollers to be on the lawn.

  
  

  
  

• Table Setup Concert

  For a Table / Cooler Setup concert, seating is divided into tables of six seats; orchestra seats; and general admission lawn. Orchestra seating allows plenty of room to set up TV trays. Patrons seated on the lawn are allowed to bring in blankets (no lawn chairs). Patrons are also allowed to bring small coolers with your own food and drink. Concessions are also available for purchase inside the amphitheatre from our full-service caterer, Proof of the Pudding, or from our convenient concession stands. A "No Table Setup" means no food or drink may be brought into the amphitheatre; such information is always included on the tickets.

  
  

  
  

• Tailgating

  Tailgating is not allowed in any of the parking lots at Cadence Bank Amphitheatre At Chastain Park.

  
  

  
  

• Taping

  Some shows do allow audio recording so please contact us prior to the event you are attending to confirm if this will be allowed.

  
  

  
  

• Taxis & Rideshare

  The easiest place to meet a taxi is at the top of the hill by Gate 2 or you can walk to Horseradish Grill.

  Uber pickup and dropoff is at 4469 Stella Drive NW, Atlanta GA 30342

   

   

• Traffic

  Traffic is controlled by local law enforcement and the venue. If there are any major traffic issues that will impact the start of the event, we will post this information on our Facebook page. 

• Umbrellas

  If there is inclement weather, please feel free to bring a rain poncho or small umbrella (no sharp points). No golf umbrellas.

  
  

  
  

• VIP Parking

  The VIP lot is located at the top of Elliot Galloway Way. Guests must have a pass or be on the parking list to access this lots. Guests can enter through any road entrance and be directed to this lot.

  
  

  
  

• Weather

  All shows will go on rain or shine. However, in the event of severe weather we will keep our fans notified via our Facebook page.

  
  

  An event may be delayed, postponed, or canceled depending on the severity of the weather expected.

• Will Call

  Will call tickets are available for pickup at the box office located near Gate 1 on Elliott Galloway Way. Please make sure that you have a photo ID matching the purchaser's name to pick up tickets. Any name changes need to go through Ticketmaster Customer Service- 800-653-8000.

  Guests are not permitted to put tickets in will call for other guests to pick up. You will need to arrange to meet your party at the facility to deliver tickets.

  If tickets or passes are being left for you, they will only be left at the box office. This includes meet and greet passes, backstage passes, press passes, and tickets from the tour or other promotional company. We do not get these tickets until the day of the event close to doors so please do not try to pick them up earlier. If your tickets/passes are not in will call, you will need to contact the person that left them for you to determine where they are. The box office cannot contact any member of the tour for you.

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