Question 1

What is your address?

Accepted Answer

Physical Address: 1932 Pryor Road, Atlanta GA 30315
East Parking Lot (Gate 4): 2000 Lakewood Ave, Atlanta GA 30315
West Parking Lot & Premier Parking (Gate 1): 1932 Pryor Road SE, Atlanta GA 30315

Question 2

Are you hiring?

Accepted Answer

Yes! Lakewood Amphitheatre is hiring! Join our crew. View open positions and apply today at venuenationjobs.com.

Question 3

When is the box office open?

Accepted Answer

The box office sponsored by Allianz at Lakewood Amphitheatre will be open on-day-of-show only. If you&rsquo;d like to purchase tickets, please visit us at livenation.com. If you&rsquo;re looking to obtain a refund for a show that was either canceled, postponed or rescheduled, please visit us at www.livenation.com/refund for more information.  The box office only accepts Visa / Mastercard credit or debit cards and American Express.  We look forward to seeing you at our next show at Lakewood Amphitheatre.

Question 4

When can I enter the venue?

Accepted Answer

Parking lots will generally open 2.5 hours prior to the event time on the ticket. Gate times vary, but are usually 90 minutes prior to show time. Please check the specific event page as these dates are subject to change. Please do not attempt to enter the venue any earlier than the designated times as you will be turned around and told to return when the parking lots open.

Question 5

Where do I enter the venue?

Accepted Answer

There are a total of two (2) entrance gates to the facility. Gates are available for use regardless of the ticket type. There are two (2) Fast Lane gates located closest to the box offices Sponsored by Allianz on either plaza. You must have your Fast Lane pass to utilize this gate. The Live Nation Lounge has a separate entry gate located on the lot side of the West Box Office Sponsored by Allianz, there is a VIP tent set up at the entrance for most shows for easy location. All guests using this gate must be VIP clients and have the appropriate ticket.

Question 6

Is there parking?

Accepted Answer

Lakewood Amphitheatre has plenty of on-site parking.  Please follow message board signage into the gated amphitheatre parking lots.  General parking in the East parking lots can be accessed through gates 4 and 5 located at 2000 Lakewood Avenue.  Premier parking is in the West parking lot accessible through Gate 1.  Parking lots typically open 2.5 hours before the event time on the ticket.

Question 7

When do parking lots open?

Accepted Answer

Parking lots typically open 2.5 hours before the event time on the ticket.

Question 8

What upgrades are available for my event, and where can I purchase?

Accepted Answer

Enhance your event experience with any of our upgrade options including Fast Lane, Premier Parking, Club Access, VIP Lawn Deck access, and more. *Upgrades vary upon event.*
For best availability, purchase them in advance HERE or on site at our Upgrade Hub in the West Plaza.

Question 9

What is your bag policy?

Accepted Answer

All bags are subject to search upon entry. Guest have the right to refuse a bag search and the venue has the right to refuse entry. If you have any items that are not allowed into the venue please return them to your vehicle. 
We will allow clear plastic, vinyl or PVC tote bags no larger than 12&rdquo; x 6&rdquo; x 12&rdquo; and/or small clutch bags (6&rdquo;x9&rdquo;).

Question 10

How does Lawn Seating work?

Accepted Answer

The lawn is always first come, first served. Guests may notice a row or seat number on their lawn ticket, but that is only used for tracking purposes. There are no assigned seats on the lawn. Guests can upgrade their experience with reserved lawn area that include a lawn chair and reserved area for the entire duration of the show.
Alternatively, lawn guests may upgrade to the VIP Lawn Deck with comfortable patio seating and wait staff service. Click HERE to upgrade your lawn experience.

Question 11

What are your prohibited items?

Accepted Answer

Items NOT-ALLOWED to be brought into venue include, but are not limited to:

Alcohol, Illegal drugs/substances
Animals (excluding service animals)
Any item deemed to be dangerous
Audio recording equipment
Bags that do not meet the clear bag policy description (clear plastic, vinyl or PVC tote bags no larger than 12" x 6" x 12" and/or small clutch bags (6"x9")
Coolers
Electronics including iPads, tablets, Go-Pros, UAV (drones), and filming/recording devices
Fireworks or sparklers
Frisbees, footballs, hula hoops, jump ropes, festival poles, noisemakers
Glass, Cans, Bottles, Metal water bottles
Lawn chairs that do not meet the lawn chair policy (tall &ldquo;camping&rdquo; chairs higher than 9 inches from the ground are not allowed)
Laser pointers
LED lights

Question 12

What items are allowed inside the venue?

Accepted Answer

Items ALLOWED to be brought into venue:

Bags: clear plastic, vinyl, or pvc bag (maximum size 12" x 6" x 12") OR small clutch bag that does not need to be clear (maximum size 6" x 9")
Blanket: no larger than 4&rsquo;x8&rsquo;)
Cameras: nonprofessional only, no detachable lenses
Food for dietary health issues: allowed in a clear, one-gallon (1) plastic bag
Lawn Chairs: low profile ONLY (seat no more than 9 inches off the ground and seat-back below shoulders while seated)
Reusable water bottle: must be empty and made of plastic. Glass and metal water bottles are NOT allowed.
Signs: no larger than 8.5&rdquo;x11&rdquo;)
Water: up to 1 (one) liter in a factory-sealed bottle, per patron

Question 13

What accommodations exist for guests with disabilities?

Accepted Answer

Lakewood Ampitheatre strives to ensure that all of our guests have a great time at our venue. If you need additional assistance while you are here please make sure you let us know.

Ticketing- ADA tickets can be purchased online via livenation.com. You do not need to call the box office to place an order as all of our accessible tickets are available through livenation.com. Look for the handicap symbol on the Find Tickets page to view all available accessible seats. We do have accessible seating in every price range, but be advised it does occasionally sell out. We have very limited seating available for guests on the day of the event so please make sure you purchase accessible seating when you order tickets.There are ADA sections at the front of sections 201, 206, and 207 in row WC. There are also ADA accessible lawn tickets available for purchase on the Live Nation ticketing page.
Day of Show Parking- Accessible Parking is located in an area close to the entrance gates in Lot B and Lot C.   Let the parking staff know that you need accessible parking and they will direct you to this lot. Lot B is the Premier parking lot and there is a fee for the lot in general.  Following local laws, you must have an accessible placard in order to park in the accessible areas of the parking lot.  Please be advised that parking often fills quickly.  If you do not absolutely need accessible parking- please park in the general lots. 
Accessible Stations- if you have questions or need assistance we have a table staffed with customer service employees to help answer questions related to seating or other accommodations. These stations are located in the West Plaza near the entrance to the lawn.
Unexpected Needs- if you have had an injury or illness that prevents you from using the original seat you purchased we strongly recommend going through www.livenation.com to exchange all tickets for accessible. We will have a very limited number of seats available on the day of the show for such issues, but we cannot guarantee we will be able to seat you. Please remember that accessible seating permits for the guest with the accessible need and one companion.
Interpreter Requests- if you will need an interpreter for an event please give us at least 2 weeks notice to secure. Guests that request an interpreter will need to pick up their tickets at will call. When the tickets are picked up we will introduce you to your interpreter for the evening and take you to your seats. There is no charge for interpreter services. Please call 404-443-5000 to arrange for an interpreter for your visit.
Accommodations- all venue bathrooms, concession stands, and merchandise stands are accessible.

Question 14

Do you have ATMs?

Accepted Answer

No ATMs on site. All point of sale locations accept credit / debit cards.

Question 15

What are your alcohol policies?

Accepted Answer

Lakewood Amphitheatre offers a wide variety of alcoholic beverages for purchase during your time at the venue. You are not permitted to bring any alcoholic beverages into the venue. A valid and current Driver License or State ID card is required to purchase alcohol- guests will be required to show ID every time they purchase.

Question 16

How can I protect my ticket purchase?

Accepted Answer

Every year, more than 40 million people in the U.S. trust Allianz to protect their ticket purchases. It&rsquo;s added peace of mind for you and added security for your investment. It&rsquo;s protection so you don&rsquo;t lose out if you have to miss out. Learn more about protecting your next experience at AllianzTicketProtection.com.Every year, more than 40 million people in the U.S. trust Allianz to protect their ticket purchases. It&rsquo;s added peace of mind for you and added security for your investment. It&rsquo;s protection so you don&rsquo;t lose out if you have to miss out. Learn more about protecting your next experience at AllianzTicketProtection.com.

Question 17

How can I get an all-access pass?

Accepted Answer

All Access passes or Backstage Passes are not available for purchase. Visit www.livenation.com to view any VIP packages that may involve a meet and greet or additional access. The venue box office does not sell any meet and greet, backstage or venue passes.

Question 18

Are umbrellas allowed?

Accepted Answer

Umbrellas are not permitted in the venue.

Question 19

Are children permitted?

Accepted Answer

All of our events are all ages. Children 2 and under do not require a ticket, but must sit on a parent's lap.

Question 20

Are service animals allowed?

Accepted Answer

Service animals are permitted inside the venue during events. Only registered working animals are permitted.

Question 21

Are banners and signs allowed?

Accepted Answer

Signs larger than 8.5 X 11 in are not permitted into the venue. This size is a standard sheet of paper. We do not allow in banners or signs that are larger than this due to the potential to block other guests view of the performance. All signs must be appropriate in nature and not be a distraction to the artist.

Question 22

What is your camera policy?

Accepted Answer

SUBJECT TO CHANGE- The standard venue policy allows camera phones, disposable cameras, and small digital cameras. Any camera that has a detachable lens will be considered professional and not allowed in. If the camera lens zooms out of the camera more than 1 inch, it will be considered a professional camera and will not be allowed in. Some artists do not permit cameras so please check back for the show you will be attending to ensure that we will be allowing cameras in.

Question 23

What happens if my show cancels?

Accepted Answer

Cancellations will only occur in the event of severe weather, artist cancelation, or an act of God. In the event of a cancelation local media will be notified and any information about a potential reschedule will be made available. Refunds will be available at the point of purchase.

Question 24

Are cell phones allowed?

Accepted Answer

Generally, cell phones are permitted in the venue. On occasions, comedy shows in particular, cell phones usage may not be allowed due to artist requests.

Question 25

Is camping allowed?

Accepted Answer

The venue does not allow camping or overnight parking of any kind.

Question 26

Who do I contact for automobile assistance?

Accepted Answer

If any assistance is needed with your vehicle please contact your normal Emergency Assistance provider. Lakewood Amphitheatre does not have tow or lockout services on site. Emergency assistance vehicles are permitted on property to assist with lockouts, jumps or tows but the guest will need to arrange for such services.

Question 27

What methods of payment do you accept?

Accepted Answer

The venue only accepts credit or debit Visa / MasterCard / Discover and American Express.

Question 28

Are firearms permitted?

Accepted Answer

Lakewood Amphitheatre does not allow weapons on our property. Guests should follow all applicable laws regarding securing a weapon in a vehicle if they have it on them when they arrive. The venue will not secure weapons and will take no responsibility for any weapons left in vehicles.

Question 29

Do you have food and drinks at the venue?

Accepted Answer

Lakewood Amphitheatre offers a wide variety of concession options through the venue. This includes cheeseburgers, hot dogs, chicken tenders, tacos, nachos, pretzels, candy, popcorn, fountain soda (Coca Cola Products), water and Red Bull.
Concessions are located throughout the venue in both plazas & on either side of the lawn.

Question 30

Can I bring water or water bottles into the venue?

Accepted Answer

Guests are permitted to bring in One (1) factory sealed bottle of water up to one liter in size. This policy is subject to change based on artist requests or safety considerations. Refillable plastic water bottles are permitted. Aluminum water bottles and camelbacks are not permitted.
Water coolers are located at Guest Services Presented by Allianz in the West Plaza.

Question 31

Where can I drop someone off for a concert?

Accepted Answer

Drop off areas are located in F Lot located in the EAST PARKING LOT ONLY. Use Gate 4 or 5 to access the East parking lots. Please let the parking staff know that you are dropping someone off and they will direct you.
Guests cannot remain in their vehicles during the event- they must drop off and return 45 minutes prior to the end of the show. If you are not back within 45 minutes of the end of the event, you will not be allowed to enter until the majority of cars have exited the parking lot. Local law enforcement will shut down all incoming traffic and only allow traffic out of the venue.

Question 32

How do you handle emergencies?

Accepted Answer

In the event of an emergency while on site, Lakewood Amphitheatre has trained paramedics to assist with any medical issues. First aid is located in the West plaza, between the Frozen Drinks Bar & Concession stand, but any staff member with a radio can dispatch First Aid to the location needed. Local law enforcement officers are also on site for every event and can assist if needed or requested. Venue management works closely with all appropriate emergency agencies and services to ensure that we are up to date on any dangerous weather or potential crowd related issues.
In the event of a weather emergency, we will communicate with guests that are inside of the facility as well as guests on their way to the venue. Please follow our Facebook page for the latest developments on event days - https://www.facebook.com/LakewoodAmphitheatre/

Question 33

Where can I find your upcoming show schedule?

Accepted Answer

A complete listing of events can be found at livenation.com.

Question 34

Where can I get assistance inside the venue?

Accepted Answer

If you need assistance while at an event please visit our guest services Presented by Allianz area located in the West plaza, near the entrance to the lawn.

Question 35

Can you give fan mail to a band?

Accepted Answer

Lakewood Ampitheatre will do our best to get any fan mail sent to the venue to the appropriate parties. We cannot guarantee that any package or letter will be given to an artist. We recommend visiting the artist&rsquo;s website and sending any items to their designated address. We are not responsible for returning anything that is sent to the venue for an artist.

Question 36

Can you accommodate large groups?

Accepted Answer

Lakewood Ampitheatre does not offer group ticket sales. If you have a large party that will be attending the show the only option would be to contact our Premium Seating Department at 404-443-5003/5002. Premium Seating sells all VIP boxes, suites, and clubs at the venue that can accommodate larger parties than the standard ticket limit.

Question 37

What is your Guest Conduct policy?

Accepted Answer

Guests are expected to behave respectfully and in accordance with venue policy, state and local laws. Any guest that is acting in a manner that venue management deems unsafe can be subject to eviction. If a guest violates a state or local law they will be subject to any tickets or punishment deemed necessary by local law enforcement. Lakewood Amphitheatre reserves the right to deny entry to any guest for any reason or no reason. If a guest is denied entry to any event, such guest will be issued a refund of the face value of the ticket for the event.

Question 38

How do I rent a lawn chair?

Accepted Answer

Lawn chairs are available for rent in advance at livenation.com. A limited number of lawn chairs will be available on day-of-show.
Lawn chairs must be turned in at the end of the event. Lawn chair rental stands are in both the East and West plazas and on the East lawn hill.
Guests are able to bring their own lawn chairs, but they must be no higher than 9 in off the ground. No bag chairs, camping chairs, or folding chairs are permitted.

Question 39

Can I bring my own lawn chair?

Accepted Answer

Low profile chairs are allowed (seat is 9 inches or less from the ground). Taller "camping chairs" are not allowed (seat is over 9 inches from the ground).

Question 40

Can I get picked up or dropped off in a limousine?

Accepted Answer

Drop off areas are located in  F Lot located in the EAST PARKING LOT ONLY. Use Gate 4 or 5 to access the East parking lots. Please let the parking staff know that you are dropping someone off and they will direct you. Guests cannot remain in their vehicles during the event- they must drop off and return 45 minutes prior to the end of the show. If you are not back within 45 minutes of the end of the event, you will not be allowed to enter until the majority of cars have exited the parking lot. Local law enforcement will shut down all incoming traffic and only allow traffic out of the venue.

Question 41

What is the Live Nation Lounge, and how can I get access?

Accepted Answer

The Live Nation Lounge is a private bar area for our VIP clients. Guests are able to purchase drinks and food in the club. The club will open at 30 minutes prior to published public door times and remain open until 1 hour after the event has ended. Live Nation Lounge guests will have access to our restroom trailers, premium liquors, and excellent prepared meal choices. A limited number of Live Nation Lounge passes are available for purchase every show HERE or as an upgrade on site.
Please note that Live Nation Lounge tickets are seperate from any artist related VIP packages.

Question 42

Do you have a lost and found?

Accepted Answer

If you lose an item while you are at an event- you can visit our Guest Services Presented by Allianz booth located in the West Plaza, near the entrance to the lawn to see if it has been turned in. Click on the link below to view our virtual lost and found! You can communicate with us immediately and set up a time to pick up your item! Don't want to come back to pick up your item? No problem- you can set up shipping right from the website! Just click here.

Question 43

What do I do if my tickets have been lost or stolen?

Accepted Answer

Please report any lost or stolen tickets to Ticketmaster as soon as you are aware they are missing or destroyed.  If a ticket needs to be reprinted during the event, guests can visit the box office and have their tickets reprinted.

Question 44

How can I request a media pass?

Accepted Answer

Any media inquiries regarding day of show press needs to be submitted to www.livenation.com/pressrequests Please note media credentials need to be requested a minimum of five business days prior to the event. You must be on assignment from an accredited media outlet to apply for media credentials.

Question 45

Where can I go for medical assistance?

Accepted Answer

First Aid is located in the WEST Plaza, between the concession stand and Frozen Drinks Booth. We have trained medical personnel that are able to assist with any issue you encounter. We have ambulances on site throughout the duration of the event that can transport guests if needed. If you have medication that you need stored in a refrigerator please alert a gate attendant and our medical staff will assist you. If you have a condition that requires you to use a needle for medication while you are here- please do so in our medical office so the syringe can be properly disposed of.

Question 46

What security procedures should I expect when entering?

Accepted Answer

When coming through the gates, please plan on security using metal detectors and/or a physical pat down for our search procedures. All bags are subject to inspection. If you have a medical reason for not wanting to be searched via metal detectors, please request medical team assistance please visit our First Aid station in the West Plaza and they will give you an alternative to our metal detectors. More information can be found here https://www.livenation.com/venueguidelines/
If you have a medical reason for not wanting to be searched via metal detectors, please request medical team assistance and they along with a security supervisor will offer an alternative.

Question 47

Where can I purchase merchandise?

Accepted Answer

Merchandise will be available for all concerts at our Concert Merch booths located in both plazas. For Festival shows- there will be merchandise located throughout the facility and sold by various vendors. All concert gear is property of the artist and the venue has no responsibility related to the craftsmanship or style of any merchandise. Please make sure you check that you have the correct size and there are no defects in the shirt before you walk away from the stand. The venue cannot assist with replacing or refunding any merchandise after the event has ended.

Question 48

Is overnight parking allowed?

Accepted Answer

There is no overnight parking permitted at the venue. Any unauthorized vehicles on site prior to an event or after an event will be towed at the owners expense.

Question 49

Is police assistance available?

Accepted Answer

Local law enforcement are on site for every event and are responsible for directing all traffic into the venue. On-duty law enforcement officers are the only individuals able to carry a weapon on our property. We do not allow conceal and carry weapons to be brought onto our property nor we will secure them.

Question 50

Can I park closer to the entry?

Accepted Answer

Premier Parking is available for every event. The price will vary based on event. Please CLICK HERE to purchase parking.
Premier Parking is located at 1932 Pryor Road, Atlanta GA 30315. Premier Parking does not guarantee early exit out of the parking lot.

Question 51

How can I purchase VIP/Premium Seating?

Accepted Answer

If you are interested in purchasing a floor box, season seats or club access for the season please contact our PSS department at 404-443-5002/5003. Neither the venue receptionists nor the box office Sponsored by Allianz can answer questions regarding pricing or availability for these boxes.
For more information, please visit this website and one of our representatives will contact you.

Question 52

Do you host private events?

Accepted Answer

Our incredible space is the perfect location to host your next corporate event, private concert, conference, fundraiser or graduation. For more information about renting, please email us or click here.

Question 53

Is there public transportation nearby?

Accepted Answer

MARTA operates bus service along Pryor Rd and Lakewood Ave.  Please visit their website for routes and schedules.  https://itsmarta.com/

Question 54

What is your re-entry policy?

Accepted Answer

Re-Entry is not permitted at Lakewood Amphitheatre. Please ensure that everything you will need for the event is brought in with you. If you do leave at any point in the evening- you will not be allowed back in without a new ticket.

Question 55

Do you recycle?

Accepted Answer

Lakewood Amphitheatre participates in a venue wide recycling program. You will find recycling bins located though-out the venue. Please recycle where possible.

Question 56

Where are your restrooms?

Accepted Answer

Restrooms are located in both plazas, near the end of the concession stands.

Question 57

What are your COVID-19 safety protocols?

Accepted Answer

Based on the latest local guidelines, attendees are no longer required to provide proof of negative COVID-19 test and/or vaccination for entry. Safety protocols are subject to change.

Question 58

Can I sell my extra tickets out front?

Accepted Answer

Scalping or reselling tickets is strictly prohibited on the property of the venue. Any guest caught selling tickets on property will be turned over to local law enforcement.

Question 59

Does the venue have security?

Accepted Answer

Venue security and law enforcement are located throughout the facility to ensure a safe and secure environment. All security personnel are wearing white shirts and can assist with any questions or concerns. Please do not hesitate to contact our on-site staff if any assistance is needed.
Your safety and security are most important to us. The following details will outline our general venue&rsquo;s guidelines:
https://www.livenation.com/venueguidelines

Question 60

Is smoking or vaping allowed?

Accepted Answer

Smoking is permitted on the lawn & in the plazas. While we do not restrict smoking on the lawn, if guests around you are complaining, we will ask you to smoke in the plazas. Absolutely no smoking is allowed in covered areas. We appreciate your cooperation.

Question 61

Can I leave materials around about my company, or sponsor the venue?

Accepted Answer

All sponsorship inquiries should be directed to our office- please email MattFirestone@livenation.com
Any handouts or presence on site needs to be cleared with venue sponsorship. If you do not have permission to be on site you will be escorted off property.

Question 62

Can I bring a stroller or wagon?

Accepted Answer

Strollers are not permitted because there is nowhere for them to be stored. The lawn has an incline that makes it unsafe for strollers to be on the lawn.

Question 63

Is taping allowed?

Accepted Answer

Some shows do allow audio recording so please contact us prior to the event you are attending to confirm if this will be allowed.

Question 64

Where do I go for taxis/ride-share?

Accepted Answer

Rideshare (UBER / Lyft) drop &ndash; off and pick &ndash; up location is located in the F lot. Drivers should enter through Gate 5 on Lakewood Avenue. Rideshare drivers will be prohibited from entering the premier parking lot. For your safety and traffic flow, please do not get in/out of rideshare vehicles along the street curbs or in other unauthorized areas.

Lakewood Amphitheatre

Welcome to Lakewood Amphitheatre!

FAQs