Physical Address-&nbsp;2200 Encore Parkway Alpharetta, GA 30009 (this is not the address to GPS parking directions)Parking Lot A-&nbsp;1755 Founders Parkway, Alpharetta, GA 30009Parking Lot B-&nbsp;1100 Sanctuary Parkway, Alpharetta, GA 30009Parking Lot C/ P-&nbsp;11450 Maxwell Road, Alpharetta, GA 30009VIP Parking Lot-&nbsp;2300 Encore Parkway, Alpharetta, GA 30009

Address

The venue offers a wide variety of alcoholic beverages for purchase during your time at the venue. You are not permitted to bring any alcoholic beverages into the venue.&nbsp;A valid and current Driver License or State ID card is required to purchase alcohol- guests will be required to show ID every time they purchase.

Alcohol

All Access passes or Backstage Passes are not available for purchase. Visit www.livenation.com to view any VIP packages that may involve a meet and greet or additional access. The venue box office does not sell any meet and greet, backstage or venue passes.

All Access Passes

Service animals are permitted inside the venue during events. Only registered working animals are permitted.

Animals - Service

The venue has two ATMs located in the West Side of the venue..

ATM's

If any assistance is needed with your vehicle please contact the nearest parking staff member. The amphitheatre has tow and lockout services on site for most events provided by A-Tow. Other emergency assistance vehicles are permitted on property to assist with lockouts, jumps or tows but the guest will need to arrange for such services.

Automobile Assistance

All bags are subject to search upon entry. Guests have the right to refuse a bag search and the venue has the right to refuse entry. If you have any items that are not allowed into the venue please return them to your vehicle.

Bag Inspections

Signs larger than 8.5 X 11 in are not permitted into the venue. This size is a standard sheet of paper. We do not allow in banners or signs that are larger than this due to the potential to block other guests view of the performance. All signs must be appropriate in nature and not be a distraction to the artist.

Banners and Signs

Bike racks are located at East and West Gates. All bikes must be removed by the end of the event. Live Nation is not responsible for lost or stolen bicycles.

Bicycle Parking

For the safety of our employees and guests, the box office will be closed until further notice. If you purchased tickets via the box office and would like a refund for a canceled show, please email <a href="mailto:Boxoffice-ATL@livenation.com">Boxoffice-ATL@livenation.com</a> and include a copy of ALL tickets, customer name, payment information, billing address and a confirmation number if you have one.

Box Office

Oversized vehicle parking is available in Lot A and must be purchased in advance. Please go to Livenation.com or the box office and purchase your parking pass. An oversized vehicle is defined as a vehicle larger than a 15 passenger van. Please contact us with any specific concert questions.

Bus & RV Parking

SUBJECT TO CHANGE- The standard venue policy allows camera phones, disposable cameras, and small digital cameras. Any camera that has a detachable lens will be considered professional and not allowed in. If the camera lens zooms out of the camera more than 1 in- it will be considered a professional camera and will not be allowed in. Some artists do not permit cameras so please check back for the show you will be attending to ensure that we will be allowing cameras in.

Camera Policy

The venue does not allow camping or overnight parking of any kind.

Camping

Cancellations will only occur in the event of severe weather, artist cancellation, or an act of God. In the event of a cancellation, local media will be notified and any information about a potential reschedule will be made available. Refunds will be available at the point of purchase.

Cancellation Policy

Generally cell phones are permitted in the venue. On occasions, comedy shows in particular, cell phones usage may not be allowed due to artist requests.

Cell Phones

All of our events are all ages. Children 2 and under do not require a ticket, but must sit on a parent's lap.

Children

The venue does not allow weapons on our property. Guests should follow all applicable laws regarding securing a weapon in a vehicle if they have it on them when they arrive. The venue will not secure weapons and will take no responsibility for any weapons left in vehicles.

Conceal and Carry

We offer a wide variety of concession options through the venue. This includes cheeseburgers, hot dogs, nachos, pretzels, candy, popcorn, fountain soda (Coca Cola Products), water, and Red Bull.Concessions are located throughout the venue.

Concessions

Venue Phone number - 404.733.5010Venue Address - 2200 Encore Parkway, Alpharetta, GA 30009Venue Rental Info - MichelleHerron@livenation.comVenue Email - ABAInfo@livenation.com

Contact Information

All main concession stands take Visa/ MasterCard / Discover and American Express. Smaller stands and portable concessions may be cash only. See ATM's for locations on site. All merchandise stands take all major credit cards.

Credit/ Debit Cards

Our concessionaire offers free fountain sodas to guests that commit to be the designated driver for their party. Please visit the Guest Services booth at East or West Gate.

Designated Driver

Guests are permitted to bring in One (1) factory sealed bottle of water up to one (1) liter in size. This policy is subject to change based on artist requests or safety considerations. Aluminum bottles, refillable plastic water bottles are permitted. Camelbacks are not permitted. Water fountains are located near East and West plaza restrooms. Water bottle refilling stations are located just inside the West Gate.

Drinking Water

Drop off areas are located at the Main Entrance at 2200 Encore Parkway. Please let the parking staff know that you are dropping someone off and they will direct you. Guests cannot remain in their vehicles during the event- they must drop off and return to pick up.

Drop Offs

In the event of an emergency while on site- the Amphitheatre has trained paramedics to assist with any medical issues. First aid is located inside the East Entrance Gate, but any staff member with a radio can dispatch First Aid to the location needed. Local law enforcement officers are also on site for every event and can assist if needed or requested. Venue management works closely with all appropriate emergency agencies and services to ensure that we are up to date on any dangerous weather or potential crowd related issues. In the event of a weather emergency- we will communicate with guests that are inside of the facility as well as guests on their way to the venue. Please follow our Facebook page for the latest developments on event days -@AmerisBankAmphitheatre

Emergency

The venue begins hiring for each season in early March. If you are interested in working for the venue please visit: <a href="http://www.livenationentertainment.com/careers/seasonal/" target="_blank" style="color: rgb(43, 166, 203);">http://www.livenationentertainment.com/careers/seasonal/</a>

Employment Opportunities

There are a total of three (3) entrance gates to the facility. East and West Gates are available for use regardless of the ticket type. The Live Nation Lounge has a separate entry gate located within the VIP Parking Lot. All guests using this gate must be VIP clients and have the appropriate ticket.

Entrance Gates

A complete listing of events can be found on the first tab above, or at<a href="https://www.livenation.com/venues/14312/ameris-bank-amphitheatre" target="_blank" style="color: rgb(43, 166, 203);">https://www.livenation.com/venues/14312/ameris-bank-amphitheatre</a>&nbsp;

Event Listing

If you need assistance while at an event please visit our guest service areas located at the East and West Entry Gates or speak to any staff member.

Fan Assistance

We will do our best to get any fan mail sent to the venue to the appropriate parties. We cannot guarantee that any package or letter will be given to an artist. We recommend visiting the artist’s website and sending any items to their designated address. We are not responsible for returning anything that is sent to the venue for an artist.

Fan Mail

Parking lot A and C will generally open one (1) hour prior to our scheduled gate time. (Parking Lot B will not open prior to 5pm.) Gate times vary, but are usually one (1) hour prior to show time. Please check the specific event page as these dates are subject to change. Please do not attempt to enter the venue any earlier than the designated times as you will be turned around and told to return when the parking lots open.

Gate Times

We may offer group ticket sales to some events. If you have a large party that would like to attend a show contact our Premium Seating Department at 404.733.5006. Premium Seating sells all VIP boxes, suites, and clubs at the venue that can accommodate larger parties than the standard ticket limit.

Group Ticket Sales

Guests are expected to behave respectfully and in accordance with venue policy, state and local laws. Any guest that is acting in a manner that venue management deems unsafe can be subject to eviction. If a guest violates a state or local law they will be subject to any tickets or punishment deemed necessary by local law enforcement.<img src="https://lnvenues-cms.s3.amazonaws.com/c/7/0/a/c70a8489ff2466400b43.png">

Guest Conduct

Live Nation strives to ensure that all of our guests have a great time at our venue. If you need additional assistance while you are here please make sure you let us know.<ul><li>Ticketing - ADA tickets can be purchased online via www.livenation.com. You do not need to call the box office to place an order as all or our accesible tickets are available through www.livenation.com. Look for the&nbsp;<img src="https://lnvenues-cms.s3.amazonaws.com/f/8/2/8/f8280e2f9cb8d1826c7d.png">&nbsp;&nbsp;logo on the Find Tickets page to view all available accessible seats. We do have accessible seating in every price range, but be advised it does occasionally sell out. We have very limited seating available for guests on the day of the event so please make sure you purchase accessible seating when you order tickets.</li><li>Day of Show Parking- Accessible Parking is located inside Lots A, C and VIP Parking Lot. Let the parking staff know that you need accessible parking and they will direct you to this lot. You need to have an accessible placard or a wheelchair accessible license tag in order to park in this lot, but please be advised that parking is limited. If you do not absolutely need accessible parking- please park in the general lots.</li><li>Accessible Stations- if you have questions or need assistance we have a booth staffed with customer service employees to help answer questions related to seating or other accommodations. These booths are located at both Entrance Gates and in the Main Box Office.</li><li>Unexpected Needs- if you have had an injury or illness that prevents you from using the original seat you purchased we strongly recommend going through www.livenation.com to exchange all tickets for accessible. We will have a very limited number of seats available on the day of the show for such issues, but we cannot guarantee we will be able to seat you. Please remember that accessible seating permits for the guest with the accessible need and one companion.</li><li>Interpreter Requests- if you will need an interpreter for an event please give us at least 2 weeks notice to secure. Guests that request an interpreter will need to pick up their tickets at will call. When the tickets are picked up we will introduce you to your interpreter for the evening and take you to your seats. There is no charge for interpreter services. Please call 404.733.5010 to arrange for an interpreter for your visit.</li><li>Accommodations- all venue bathrooms, concession stands, and merchandise stands are accessible.</li></ul>

Guests with Disabilities

Guests that require assisted listening devices can contact our venue office prior to the event to arrange for a device. Please give us at least 2 days notice. Guests that require interpreter service can call the venue and arrange this for any event. We need at least 2 weeks notice to secure an interpreter. We can be reached at&nbsp;404.733.5010.

Hearing Assistance

Please visit <a href="http://www.awesomealpharetta.com/" target="_blank" style="color: rgb(43, 166, 203);">www.awesomealpharetta.com</a> for local hotel options.

Hotels

<ul><li>Average size bags/back packs</li><li>Cameras – nonprofessional only, no detachable lenses</li><li>Lawn Chairs – low profile (seat no more than 9 inches off the ground)&nbsp;*subject to change per event, check the Day of Show tab&nbsp;</li><li>Water – up to 1 (one) litre in a factory sealed or empty bottle.&nbsp;*subject to change per event, check the Day of Show tab&nbsp;</li></ul>

Items ALLOWED to be brought in to venue:

<ul><li>Weapons of any kind,</li><li>I-Pads, Go-Pros, drones, recording devices</li><li>Alcohol,</li><li>Illegal drugs/substances,</li><li>Glass containers,</li><li>Cans,</li><li>Hard sided/large coolers,</li><li>Large or oversized bags/back packs, such as luggage, duffel bags, or industrial/camping-sized back packs</li><li>Laser pointers,</li><li>Animals (except service animals),</li><li>Fireworks</li><li>Food (food for dietary health issues may be allowed in a 1 (one) gallon clear plastic bag)</li></ul>

Items NOT-ALLOWED to be brought in to venue include, but are not limited to:

Lawn chairs are available for rent for $10.00 per chair and must be turned in at the end of the event. If you return your chair to the lawn chair rental you will receive $1.00 back. Guests are able to bring their own lawn chairs, but they must be no higher than 9 in off the ground. No bag chairs, camping chairs, or folding chairs are permitted.

Lawn Chair Rental

The lawn is always first come, first serve. Guests may notice a row or seat number on their lawn ticket, but that is only used for tracking purposes. There are no assigned seats on the lawn.

Lawn Seating

Drop off and pick up of stretch limousines must be done exclusively on Encore Parkway, outside the entrance to the East Gate (2200 Encore Pkwy, Alpharetta, GA 30009).

Limousines

The Live Nation Lounge is accessible by season seat and sponsorship clients only. A limited number of passes may be available by show at LiveNation.com under Parking / VIP Club Upgrades

Live Nation Lounge

If you lose an item while you are at an event- you can visit our Guest Services Booths located at East and West Entry Gates to see if it has been turned in.

Lost and Found

Please report any lost or stolen tickets to Ticketmaster as soon as you are aware they are missing or destroyed. If a ticket needs to be reprinted during the event- guests can visit the box office and have their ticket reprinted for a fee.&nbsp;

Lost or Stolen Tickets

Any media inquiries need to be directed to&nbsp;<a href="mailto:HollyClausen@LiveNation.com?subject=Media%20Request%20-%20Verizon%20Amphitheatre" target="_blank" style="color: rgb(43, 166, 203);">Holly Clausen</a>. For information regarding upcoming shows, artist photos, biographies, credentialing, and other inquiries, contact our media representatives. Please note media credentials need to be requested a minimum of five business days prior to the event. You must be on assignment from an accredited media outlet to apply for media credentials.

Media Relations / Press Passes

First Aid is located inside the East Entry Gate. We have trained medical personnel that are able to assist with any issue you encounter. If you have medication that you need stored in a refrigerator please go to First Aid and our medical staff will assist you. If you have a condition that requires you to use a needle for medication while you are here- please do so in our medical office so the syringe can be properly disposed of.

Medical Assistance

Merchandise will be available for all concerts at our Cool Stuff booths located in both East and West Plazas. All concert gear is property of the artist and the venue has no responsibility related to the craftsmanship or style of any merchandise. Please make sure you check that you have the correct size and there are no defects in the shirt before you walk away from the stand. The venue cannot assist with replacing or refunding any merchandise after the event has ended.

Merchandise

Overnight parking is generally tolerated, but camping or sleeping in your vehicle is not. Vehicles should be picked up prior to noon the day after the event. After noon the day following the event, all vehicles are subject to towing at the owners expense.

Overnight Parking

All ticket purchases for the Amphitheatre include a parking pass for a specific assigned parking lot. The parking pass can be found in your Ticketmaster / Live Nation account, it takes a few minutes after you purchase your tickets for your parking pass to appear in your account. The pre-assigned parking allows us to direct traffic to minimize overall traffic delays and the distance necessary to walk to reach the venue. There are no "gypsy" lots available and parking is not allowed on any properties surrounding the venue. If you do not have a parking pass please contact the box office at 404.733.5013 or stop by the box office on show day (temporary parking is available in front of the box office), additional parking passes are $15 each. Please note tailgating is never allowed in Lot B.Oversized vehicle parking is available in Lot A and must be purchased in advance (until noon the day of the show). Please go to Livenation.com or the box office and purchase your parking pass. An oversized vehicle is defined as a vehicle larger than a 15 passenger van. Please contact us with any specific concert questions.The addresses for the official parking lots are as follows. Please type these into your GPS prior to arriving to the venue to ensure a quicker entry into the parking lots. Also have your parking pass pulled up on your phone.Parking Lot A- 1755 Founders Parkway, Alpharetta, GA 30009Parking Lot B- 1100 Sanctuary Parkway, Alpharetta, GA 30009Parking Lot C/ P- 11450 Maxwell Road, Alpharetta, GA 30009VIP Parking Lot- 2300 Encore Parkway, Alpharetta, GA 30009

Parking

Local law enforcement are on site for every event and are responsible for directing all traffic into the venue. On Duty law enforcement officers are the only individuals able to carry a weapon on our property. We do not allow conceal and carry weapons to be brought onto our property nor we will secure them.

Police Assistance

Premier Parking may be available for some events. The price will vary based on event. This can be purchased prior to the show via www.livenation.com. Premier Parking is located within Parking Lot C at the East Entrance. Premier Parking does not guarantee early exit out of the parking lot.Parking Lot C/ P-11450 Maxwell Road, Alpharetta, GA 30009

Premier Parking

If you are interested in purchasing a floor box, season seats or club access for the season please contact our PSS department at&nbsp;404.733.5006. Neither the venue receptionists nor the box office can answer questions regarding pricing or availability for these boxes.

Premium / VIP Seating

The nearest access to public transportation is at Northpoint Parkway and Encore Parkway approximately a one (1) mile walk.

Public Transportation

Re-Entry is not permitted. Please ensure that everything you will need for the event is brought in with you. If you do leave at any point in the evening- you will not be allowed back in without a new ticket.

Re-Entry

We participate in a venue wide recycling program. You will find recycling bins located though-out the venue. Please recycle where possible.

Recycling

Restrooms are located in all plazas and on the lawn. A family restroom is available in the First Aid area.

Restrooms

Scalping or reselling tickets is strictly prohibited on the property of the venue. Any guest caught selling tickets on property will be turned over to local law enforcement.

Scalping Tickets

All seating in the pit, orchestra and reserved 100 section are under the roof. However, every seat is subject to weather. Lawn seating is general admission for all shows. <img src="https://lnvenues-cms.s3.amazonaws.com/5/7/a/7/57a7aadeaf04d16ac45e.png"> <img src="https://lnvenues-cms.s3.amazonaws.com/5/5/4/e/554ec1d465e36983147c.png"> <img src="https://lnvenues-cms.s3.amazonaws.com/1/0/a/3/10a3fc123b9e67dbd64f.png">

Seating Charts

Venue security and law enforcement are located throughout the facility to ensure a safe and secure environment. All security personnel are wearing white or black shirts and can assist with any questions or concerns. Please do not hesitate to contact our on-site staff if any assistance is needed.Your safety and security are most important to us. The following details will outline our general venue’s guidelines:<a href="https://www.livenation.com/venueguidelines" target="_blank" style="color: rgb(43, 166, 203);">https://www.livenation.com/venueguidelines</a>

Security

When coming through the gates, please plan on security using metal detectors and/or a physical pat down for our search procedures. All bags are subject to inspection. If you have a medical reason for not wanting to be searched via metal detectors, please visit our Gate Supervisor or the Main Box Office and they will give you an alternative to our metal detectors. More information can be found here&nbsp;<a href="https://www.livenation.com/venueguidelines/" target="_blank" style="color: rgb(43, 166, 203);">https://www.livenation.com/venueguidelines/</a>

Security Procedures

Smoking is not allowed in any seating areas or on the main part of the lawn (smoking is allowed at the top of the lawn on the gravel path). The use of electronic cigarettes is only permitted in designated smoking areas in each plaza and the back of the lawn on the gravel walkway. Using electronic cigarettes is not allowed in the seating areas or on the lawn.

Smoking

All sponsorship inquiries should be directed to our office- please call 404.720.2733 and ask to speak with someone in sponsorship. Any handouts or presence on site needs to be cleared with venue sponsorship. If you do not have permission to be on site you will be escorted off property.

Sponsorship / Hand Outs

Are not permitted because there is nowhere for them to be stored. The lawn has an incline that makes it unsafe for strollers to be on the lawn.

Strollers

Tailgating is never allowed in Parking Lot B or 1735/ 1750 Founders Parkway (Lot A overflow). These are private properties that are kind enough to allow us to park cars, but due to liability do not allow tailgating. Tailgating is generally allowed in Parking Lots A, C, P and VIP (with the exception of 1735 and 1750 Founder's Parkway).

Tailgating

Some shows do allow audio recording so please contact us prior to the event you are attending to confirm if this will be allowed.

Taping

Taxis and Rideshares (Uber &amp; Lyft) may be picked up outside the East Gate to the left as you exit the venue, in Parking Lot P on the East side of the venue. Rideshare, Limos and taxis are not allowed to pickup or dropoff in Parking Lot A or VIP Parking Lot.

Taxis & Rideshare

Traffic is controlled by local law enforcement and the venue. If there are any major traffic issues that will impact the start of the event we will post this information on our social media pages.@AmerisBankAmphitheatre on Facebook@AmerisBankAmp on Twitter

Traffic

Small, personal sized umbrellas are usually allowed in the venue unless prohibited by the artist. No beach-style (stick-in-the-ground) umbrellas or golf umbrellas may be brought into the venue.

Umbrellas

Upgrades are available through our Experience App- visit <a href="http://www.lnexperience.com/" target="_blank" style="color: rgb(43, 166, 203);">www.lnexperience.com</a>to download the program and see all of the upgrades and experiences we have available.

Upgrades

The VIP Lot is located at 2300 Encore Parkway. Guests must have a pass or be on the parking list to access this lot.

VIP Parking

All shows will go on rain or shine. However, in the event of severe weather we will keep our fans notified via our social media pages.@AmerisBankAmphitheatre on Facebook@AmerisBankAmp on TwitterAn event may be delayed, postponed, or cancelled depending on the severity of the weather expected.

Weather

Will call tickets are available for pickup at the box office located 2200 Encore Parkway (outside the East Entry Gate) generally two hours prior to the showtime.There is temporary parking located in front of the box office. Please make sure that you have a photo ID matching the purchasers name to pick up tickets. Any name changes need to go through Ticketmaster Customer Service- 800-653-8000.Guests are not permitted to put tickets in will call for other guests to pick up. You will need to arrange to meet your party at the facility to deliver tickets.If tickets or passes are being left for you- they will only be left at the box office. This includes meet and greet passes, backstage passes, press passes, and tickets from the tour or other promotional company. We do not get these tickets until the day of the event close to doors so please do not try to pick them up earlier. If your tickets/passes are not in will call you will need to contact the person that left them for you to determine where they are. The box office cannot contact any member of the tour for you.

Will Call

Chef Art Smith brings southern comfort food to Ameris Bank Amphitheatre with his signature mouthwatering fried chicken & homemade cheddar biscuits. Plus you can pick up a side of his classic macaroni & cheese (ideal for sharing).

ArtBird

We're serving up delicious tacos from actor & food fanatic Danny Trejo. Come hungry and enjoy traditional Street Tacos filled with Steak Asada or Grilled Chicken. Plus we’ve got vegetarian friendly options like Mushroom Asada & Chips & Guacamole.

Trejo’s Tacos

Last year we served up over 20k plant-based Impossible burgers across the country. This year we are proud to be introducing Questlove’s Cheesesteak – a new version of the Philly classic using Impossible meat.

Location

Ameris Bank Amphitheatre

Upcoming Events