Q: How can I contact the venue?

Feel free to call us at (919) 424-1400. We’ll do our best to help you out!

Q: What is the venue bag policy?

The following bag policy is in place: Bags up to 12” x 6” x 12” are allowed in the venue. No backpacks/bags with back straps. All bags will be searched prior to entry. Bags that are not clear will be subject to additional search.

Question 1

How do I purchase tickets to a show at The Ritz Raleigh?

Accepted Answer

The most convenient way to purchase tickets is through www.ritzraleigh.com, www.ticketmaster.com or livenation.com.
The box office at The Ritz is open on-day-of-show starting approximately two hours before door time. If you&rsquo;d like to purchase tickets, please visit us at www.livenation.com. If you&rsquo;re looking to obtain a refund for a show that was either canceled, postponed or rescheduled, please visit us at www.livenation.com/refund for more information. We look forward to seeing you at our next show at The Ritz.
Tickets obtained from unauthorized sources may be invalid, refunded, lost, stolen or counterfeit, and if so are void. We cannot access purchase information from a third party vendor.

Question 2

What is not permitted into the venue?

Accepted Answer

Weapons (items of any size or any kind or items that may be interpreted or could function as weapons are explicitly prohibited), alcohol, drugs, laser pointers, skates, wallet chains, spiked jewelry or belts, banners, backpacks, flyers, beach balls, Frisbees, outside food or beverages, or any item deemed unsafe by venue staff.  Fireworks of any kind are not permitted into any show. Purses and bags will be searched upon entry.
The following bag policy is in place: Bags up to 12&rdquo; x 6&rdquo; x 12&rdquo; are allowed in the venue. No backpacks/bags with back straps. All bags will be searched prior to entry. Bags that are not clear will be subject to additional search.

Question 3

Is there parking at the venue?

Accepted Answer

There is parking available at the venue, as well as in a gravel lot located across the street from the venue. Both lots are just $14 to park, and can be paid with a credit card. Premier Parking is also available for most shows to park closest to the venue!

Question 4

How can I contact the venue?

Accepted Answer

Feel free to call us at (919) 424-1400. We&rsquo;ll do our best to help you out!

Question 5

I lost an item during the show, do you have a Lost & Found?

Accepted Answer

If you notice you are missing an item during a show, you can check with any member of our staff to see if we have your item. Unless lost items are handed into venue staff during a show, we don&rsquo;t locate them until well after the show ends. You can check out our CrowdFind page to view all lost and found items and submit a claim to come pick up your item.

Question 6

Do you have ADA seating available?

Accepted Answer

We do have handicapped accessible seating available on a raised platform inside the venue, with a ramp to allow wheelchair access. Seating on this platform is available on a first come, first served basis, and we recommend that guests who require ADA seating arrive early to the venue. Please let our ticket takers know you need ADA seating once you arrive, and a member of our team will escort you to your seat. If you have any questions, please contact us at (919) 424-1400.

Question 7

What is the venue bag policy?

Accepted Answer

The following bag policy is in place: Bags up to 12&rdquo; x 6&rdquo; x 12&rdquo; are allowed in the venue. No backpacks/bags with back straps. All bags will be searched prior to entry. Bags that are not clear will be subject to additional search.

Question 8

Is there an age restriction at the venue?

Accepted Answer

Unless otherwise noted, all shows are all ages! You can check the age restriction for any show by visiting our website and clicking on &ldquo;Event Details&rdquo; located next to the show you want to attend. Minors are not required to have an adult present with them to attend an all ages show.

Question 9

Is there seating available at the venue?

Accepted Answer

The venue is general admission/standing room only. However, we do have Premium Seating available on our balcony as an upgrade to your ticket. This includes a reserved seat, premium sightlines, Fast Lane passes, and access to our private R&D Riviera Lounge upstairs. For inquiries on Premium Seat & Ticket package please visit our Premium Seating page.

Question 10

What is a Fast Lane Pass?

Accepted Answer

Fast Lane Passes are an upgrade that you can purchase in addition to your general admission ticket. They allow you to skip the general admission line and head straight to the doors when you arrive to the venue. We recommend arriving 20 to 30 minutes prior to scheduled doors to utilize your Fast Lane pass. These are available online when you're purchasing your tickets as an add on to your order. If you have already purchased your tickets online, you'll need to come to the box office in person to purchase; we cannot sell them over the phone or online. Please note that these are not concert tickets; you still need a general admission ticket to enter the venue. Fast Lane passes are not available for every show; you may contact us by phone at (919) 424-1400 to see if you can purchase Fast Lane for the show you&rsquo;re attending.

Question 11

Where can I keep up with show announcements, ticket giveaways, and more at The Ritz Raleigh?

Accepted Answer

Follow us on Facebook, Twitter, and Instagram! We do our best to respond to all inquiries, compliments, and concerns on our social profiles, but please keep postings clean. We respect all of our followers and ask for the same respect in return.

Question 12

Can I bring my camera, GoPro, or audio equipment?

Accepted Answer

Small digital cameras are allowed; DSLR cameras with detachable lenses are not. GoPros and audio recording equipment are also not permitted into the venue.

Question 13

Can I get something to eat or drink at the show?

Accepted Answer

Absolutely! There are several bars inside the venue, both on the floor and the balcony, that serve beer, liquor, and wine, as well as non-alcoholic beverages such as water and soft drinks. We also serve fresh popcorn; just follow the scent! Our bars accept all major credit cards. If you are of age and plan on drinking at the show, please bring a valid government issued ID. Expired IDs are not accepted as a form of identification.

Question 14

If I leave the venue during the show, can I come back in?

Accepted Answer

There is no re-entry into the venue once you come inside. Please make sure you have everything you need before you enter the venue; we cannot allow you to return to your car to grab a forgotten item.

Question 15

Is there a dress code?

Accepted Answer

No shoes, no shirt, no service. We recommend dressing comfortably; as we are a general admission/standing room only venue, you&rsquo;ll be on your feet for the majority of the show!

Question 16

What are the Box Office hours?

Accepted Answer

The box office at The Ritz is open on event days starting two hours before doors open.

Question 17

Can I host a private event at The Ritz?

Accepted Answer

Absolutely! Wedding receptions, proms, business events, holiday parties and more are welcome! Visit our Special Events website, fill out the form there, and our Special Events Sales Manager Rachel Berbec will be in contact with you soon.

Question 18

Can I smoke or vape inside the venue?

Accepted Answer

According to North Carolina state law, there is no smoking or vaping allowed inside the venue. However, we do have an outdoor smoking patio where you can smoke during the show. The doors to access the patio are located on the back wall directly opposite from the stage; just look for the neon cigarette signs.

Question 19

How do I purchase Meet & Greet packages?

Accepted Answer

To purchase a Meet and Greet package, please check the artist&rsquo;s website or the ticketing page for the event. We do not sell Meet and Greet packages through our Premium Seating program, nor at our box office.

Question 20

My friend has tickets at Will Call but can’t make it to the show. Can I pick up their tickets and use them?

Accepted Answer

To change the pick-up name for Will Call tickets, your friend needs to go back to his or her original point of purchase. If the tickets were purchased online through our website, Live Nation, or Ticketmaster, they need to contact Ticketmaster directly at (800) 745-3000. If you are a radio contest winner, Premium Seating purchaser, or a guest of someone in the band, you&rsquo;ll also need to reach out to your original contact and change your Will Call name that way. Please ensure that the name provided matches the name on the ID of whomever will be picking up the tickets.

Question 21

I think I'm on the Guest List, what do I need to do?

Accepted Answer

If you are on a Guest List for either the house or the artist, your tickets will be available for pick up at the box office 30 minutes before doors. You will need to go through the general admission line and security checkpoint first before you can head up to the box office and pick up your tickets. Please bring a valid photo ID with you and be sure to confirm with your contact prior to the show that your name is on the list to avoid any confusion at the box office.

Question 22

Is camping/tailgating allowed in the parking lots?

Accepted Answer

There is no tailgating/camping permitted in the parking lot.

Question 23

The show I had tickets to got cancelled, how do I get a refund?

Accepted Answer

If a show is cancelled, you will be refunded the entire amount, including service fees, via your point of purchase. If your tickets were purchased online via our website, Live Nation, or Ticketmaster, your credit card will be automatically refunded within 7-10 business days. If you purchased your ticket at the box office with either cash, you&rsquo;ll need to come back to the box office to get your refund. Refunds are only issued if shows are cancelled; we do not issue refunds if you cannot make it to a show.
If your show is postponed, rescheduled, or moved, your tickets are still valid for the new date and no further action is required. Emails will be sent to ticket holders notifying them of any available refund options for the event.

Question 24

What is a Ritz Raleigh membership?

Accepted Answer

The Ritz Raleigh is considered a private club by North Carolina alcohol laws. We're required to issue memberships to all guests attending a show here at the venue. When you purchase tickets to an upcoming show, you'll automatically be enrolled as a member of the venue. You do not need a membership card to be admitted into the venue, your membership information is stored safely and internally at the venue.

The Ritz

Upcoming Events

Know Before You Go

FAQs

How do I purchase tickets to a show at The Ritz Raleigh?

What is not permitted into the venue?

Is there parking at the venue?

How can I contact the venue?

I lost an item during the show, do you have a Lost & Found?

Do you have ADA seating available?

What is the venue bag policy?

Is there an age restriction at the venue?

Is there seating available at the venue?

What is a Fast Lane Pass?

Where can I keep up with show announcements, ticket giveaways, and more at The Ritz Raleigh?

Can I bring my camera, GoPro, or audio equipment?

Can I get something to eat or drink at the show?

If I leave the venue during the show, can I come back in?

Is there a dress code?

What are the Box Office hours?

Can I host a private event at The Ritz?

Can I smoke or vape inside the venue?

How do I purchase Meet & Greet packages?

My friend has tickets at Will Call but can’t make it to the show. Can I pick up their tickets and use them?

I think I'm on the Guest List, what do I need to do?

Is camping/tailgating allowed in the parking lots?

The show I had tickets to got cancelled, how do I get a refund?

What is a Ritz Raleigh membership?

Legendary Venue, Epic Private Events!

Plan Your Event Today

Contact Our Special Events Sales Team

The Ritz

The Ritz

Upcoming Events.css-sxp795{margin-right:auto;margin-left:8px;display:none;}@media screen and (min-width: 996px){.css-sxp795{display:inline;}}.css-32auzz{font-size:24px;color:var(--ln-colors-grey70);}.css-32auzz:hover,.css-32auzz[data-hover]{color:var(--ln-colors-grey80);}

Know Before You Go

FAQs

How do I purchase tickets to a show at The Ritz Raleigh?

What is not permitted into the venue?

Is there parking at the venue?

How can I contact the venue?

I lost an item during the show, do you have a Lost & Found?

Do you have ADA seating available?

What is the venue bag policy?

Is there an age restriction at the venue?

Is there seating available at the venue?

What is a Fast Lane Pass?

Where can I keep up with show announcements, ticket giveaways, and more at The Ritz Raleigh?

Can I bring my camera, GoPro, or audio equipment?

Can I get something to eat or drink at the show?

If I leave the venue during the show, can I come back in?

Is there a dress code?

What are the Box Office hours?

Can I host a private event at The Ritz?

Can I smoke or vape inside the venue?

How do I purchase Meet & Greet packages?

My friend has tickets at Will Call but can’t make it to the show. Can I pick up their tickets and use them?

I think I'm on the Guest List, what do I need to do?

Is camping/tailgating allowed in the parking lots?

The show I had tickets to got cancelled, how do I get a refund?

What is a Ritz Raleigh membership?

Legendary Venue, Epic Private Events!

Plan Your Event Today

Contact Our Special Events Sales Team

The Ritz

Upcoming Events