Q: What are your box office hours?

If you’d like to purchase tickets, please visit us at www.livenation.com. If you’re looking to obtain a refund for a show that was either canceled, postponed or rescheduled, please visit us at www.livenation.com/refund for more information. We look forward to seeing you at our next show at Coastal Credit Union Music Park.

Q: How can I contact the venue?

Venue Phone number – (919)-831-6400 Venue Address- 3801 Rock Quarry Rd. Raleigh, NC 27610

Question 1

What is the venue address?

Accepted Answer

Physical Address- 3801 Rock Quarry Road, Raleigh NC 27610

Question 2

Where can I find your upcoming show schedule?

Accepted Answer

A complete listing of events can be found at https://www.livenation.com/venue/KovZpZAEkeaA/coastal-credit-union-music-park-at-walnut-creek-events

Question 3

I bought my ticket. Are there ways to upgrade my experience?

Accepted Answer

A variety of upgrades are available in advance through www.livenation.com.

Question 4

What are the venue bag policies?

Accepted Answer

To reduce staff contact with guest belongings, we have implemented the following bag policy: we will allow clear plastic, vinyl or PVC tote bags no larger than 12&rdquo; x 6&rdquo; x 12&rdquo; and/or small clutch bags (6&rdquo;x 9&rdquo;). 
All bags are subject to search upon entry. Guests have the right to refuse a bag search and the venue has the right to refuse entry. If you have any items that are not allowed into the venue, please return them to your vehicle.

Question 5

What are your box office hours?

Accepted Answer

If you&rsquo;d like to purchase tickets, please visit us at www.livenation.com. If you&rsquo;re looking to obtain a refund for a show that was either canceled, postponed or rescheduled, please visit us at www.livenation.com/refund for more information. We look forward to seeing you at our next show at Coastal Credit Union Music Park.

Question 6

How can I contact the venue?

Accepted Answer

Venue Phone number &ndash; (919)-831-6400
Venue Address- 3801 Rock Quarry Rd. Raleigh, NC 27610

Question 7

How do I enter the venue?

Accepted Answer

There are a total of three entrance gates to the facility. Gates 1 and 2 are available for use regardless of the ticket type. There is one Fast Lane gate located to the far right at the main gate.  You must have your Fast Lane pass to utilize this gate. The VIP Club has a separate entry gate located at "E Lot." All guests using this gate must be VIP clients and have the appropriate ticket.

Question 8

Can you provide directions to the venue?

Accepted Answer

Many shows attract very large crowds so to avoid traffic delays we advise that you arrive at your designated I-40 / I-440 exit no later than 1 and 1/2 to 2 hours prior to the start of the show.
From the West: Take I-40 East to Raleigh, Exit #300 - Rock Quarry Road.
From the South and East: Take I-95 North to I-40 West to Raleigh, Exit #303 - Jones Sausage Road.
From the North and East: Take US 64 West to Raleigh on to I-440 Inner Beltline (South), Exit #15 - Poole Road.

Question 9

How does parking work at the venue?

Accepted Answer

There are 9 lots adjacent to amphitheater. There is no payment for general parking when you arrive at Coastal Credit Union Music Park. Premier parking (closer to the venue) and RV's and Oversized vehicle parking are available for purchase. Prices vary per event and can be purchased in advance on livenation.com. Parking will generally open 1 hour prior to gate time.
Venue VIP - Use Rock Quarry Entrance, Lane 5
ADA - Rock Quarry Entrance, Lane 2 or 3
Oversized Vehicles - Rock Quarry Entrance, Lane 2
Premier, Easy Out, and Reserved Parking - Rock Quarry Entrance, Lane 4
Buses/Limos - If dropping off, Rock Quarry Lane 5. If Parking, Rock Quarry, Lane 2
General Parking - Sunnybrook OR Rock Quarry entrance, lanes 1-3
Uber - Rock Quarry, lane 5, turn on flashers
Public Transportation - Please take bus route 17 to the Sunnybrook/Rock Quarry stop.
Go Raleigh Bus Service (Route 17) -Park downtown and let Go Raleigh Be Your Way to Go! Route 17 is inbound to Coastal Credit Union Music Park every hour and stops conveniently steps from the park. The route is outbound to downtown Raleigh every hour until 11:15pm.
 
Tailgating - There is a City of Raleigh open container ordinance that is in effect in all parking lots. This city ordinance specifically prohibits open containers of beer or wine. The state of North Carolina laws also restrict open consumption of liquor of any kind. Officers from the Raleigh Police Department, Wake County and State of North Carolina Alcohol Beverage Commissions regularly patrol parking lots.
Cars must occupy only one parking space. Grills are not permitted on sidewalks, in roadways, near buildings, or in any area where guests or property may be damaged. Glass bottles are discouraged.

Question 10

What time do the parking lots and gates open?

Accepted Answer

Parking lots will generally open one hour prior to our scheduled gate time. Gate times vary, but are usually one hour prior to show time. Please check the specific event page as these dates are subject to change. Please do not attempt to enter the venue any earlier than the designated times as you will be turned around and told to return when the parking lots open.

Question 11

Can I park closer to the venue entrance?

Accepted Answer

Premier Parking is available for every event. The price will vary based on event. This can be purchased prior to the show via www.livenation.com or on site at the venue. Premier Parking is located in "D Lot." Premier Parking does not guarantee early exit out of the parking lot.

Question 12

Is there a way to get into the venue faster or skip the line?

Accepted Answer

For select events, guests can purchase Fast Lane passes via www.livenation.com for each event. The Fast Lane passes do not permit the guest to enter any earlier than the designated gate time, however it does have a shorter line. Fast Lane Gates are located to the far right at the main gate.

Question 13

Can I park my bus/oversized vehicle?

Accepted Answer

Buses, limos, and town cars are considered oversized vehicles and will be charged oversized vehicle parking fee if they will remain on site during the event. Buses dropping off guests can leave the parking lot and return 45 minutes prior to the end of the event with no additional charge. All buses will be boarded by our security staff to ensure no underage drinking is taking place on the bus. If there is any underage drinking, the whole bus will be turned around and no one will be able to enter the event.
The venue will not issue refunds and bares no expense that will be incurred due to non-admittance. Raleigh Police Department will be on site assisting in the bus lot to ensure all guests on buses are acting appropriately and within accordance of the law. *Subject to change based on event*  Prices vary based on event and can be purchased in advance at livenation.com.

Question 14

Do you have VIP Parking? Where is it?

Accepted Answer

Guests that have purchased VIP Parking will be directed upon entering the venue. Guests can enter through any road entrance and be directed to these lots. There is also directional signage leading guests to the VIP Parking lot. Guests must have a pass or be on the parking list to access these lots.

Question 15

Where can I park my motorcycle?

Accepted Answer

Motorcycles can park in "C Lot". There is no additional fee for motorcycle parking.

Question 16

Is there bicycle parking?

Accepted Answer

Bike racks are located along the fence beside the administration office. All bikes must be removed by the end of the event. Coastal Credit Union Music Park at Walnut Creek is not responsible for lost or stolen bicycles.

Question 17

Is camping or overnight parking allowed at the venue?

Accepted Answer

The venue does not allow camping or overnight parking of any kind. Any unauthorized vehicles on site prior to an event or after an event will be towed at the owners expense.

Question 18

Can I tailgate?

Accepted Answer

A City of Raleigh open container ordinance is in effect in all parking lots. This city ordinance specifically prohibits open containers of beer or wine. The state of North Carolina laws also restrict open consumption of liquor of any kind. Officers from the Raleigh Police Department, Wake County and State of North Carolina Alcohol Beverage Commissions regularly patrol parking lots.
Cars must occupy only one parking space. Grills are not permitted on sidewalks, in roadways, near buildings, or in any area where guests or property may be damaged. Glass bottles are discouraged.

Question 19

Does the venue provide automobile assistance?

Accepted Answer

If any assistance is needed with your vehicle, please contact your normal Emergency Assistance provider. Coastal Credit Union Music Park at Walnut Creek does not have tow or lockout services on site. Emergency assistance vehicles are permitted on property to assist with lockouts, jumps or tows, but the guest will need to arrange for such services.

Question 20

Will there be traffic when entering and exiting the venue?

Accepted Answer

Traffic is controlled by local law enforcement and the venue. If there are any major traffic issues that will impact the start of the event, we will post this information on our social media pages.
Facebook
Instagram
Twitter

Question 21

If I leave the venue during the show, can I come back in?

Accepted Answer

Re-entry is not permitted at Coastal Credit Union Music Park at Walnut Creek. Please ensure that everything you will need for the event is brought in with you. If you do leave at any point in the evening; you will not be allowed back in without a new ticket.

Question 22

Are you hiring?

Accepted Answer

Yes! The venue begins hiring for each season in early March. If you are interested in working for the venue please visit: https://venuenationjobs.com/raleigh/

Question 23

What items are allowed in the venue?

Accepted Answer

For up-to-date items allowed please click on Day of Show tab. All items are subject to change at tour's request.

Guests are permitted to bring in One (1) water bottle of up to one gallon in size.
Clear plastic, vinyl or PVC tote bags no larger than 12" x 6" x 12" and/or small clutch bags (4.5"x6.5").
Non-professional cameras (Pocket sized, point & shoot, no removable lenses)
Food in clear 1-gallon ziploc type bag 
Small pocket sized umbrellas for use on plaza only 
Lawn chairs without leg or roof attachments

Question 24

What items are NOT allowed in the venue?

Accepted Answer

For up-to-date items allowed please click on Day of Show tab. All items are subject to change at tour's request.
&bull; Pen lights or pointer lights
&bull; Laser Pointers
&bull; Coolers
&bull; 2 Seater Chairs
&bull; GoPros
&bull; Audio or Video Recorders
&bull; iPads or tablets
&bull; Professional cameras with detachable lenses or cameras with lenses that extend 5" or more
&bull; Weapons or sharp objects of any kind
&bull; Alcohol
&bull; Glass Bottles
&bull; Cans
&bull; Illegal Drugs
&bull; Lounge or tri-fold chairs
&bull; Picnic baskets
&bull; Large blankets
&bull; Large Umbrellas
&bull; Chains (ex. wallet chains)
&bull; Selfie Sticks
&bull; Fireworks
&bull; Pets (except service animals)
&bull; "Other" recording devices

Question 25

Can I bring my own water to the venue?

Accepted Answer

Guests are permitted to bring in one water bottle of up to one gallon in size. This policy is subject to change based on artist requests or safety considerations. Aluminum bottles aand refillable plastic water bottles are permitted. Camelbacks are not permitted.
Water fountains are located in each of the three plazas.

Question 26

Can I rent a lawn chair at the venue?

Accepted Answer

Lawn chairs are available for rent for $7.50 per chair in advance or $10.00 per chair at the event. Chairs must be turned in at the end of the event. Guests are able to bring their own lawn chairs, but they cannot have roof or leg extensions nor be tri-fold chairs.

Question 27

What is the venue camera policy?

Accepted Answer

SUBJECT TO CHANGE - The standard venue policy allows camera phones, disposable cameras, and small digital cameras. Any camera that has a detachable lens will be considered professional and not allowed in. If the camera lens zooms out of the camera more than 1 in, it will be considered a professional camera and will not be allowed in. Some artists do not permit cameras so please check back for the show you will be attending to ensure that we will be allowing cameras in.

Question 28

Can I bring my service animal?

Accepted Answer

Service animals are permitted inside the venue during events. Only registered working animals are permitted.

Question 29

Can I bring a banner/sign?

Accepted Answer

Signs larger than 8.5" x 11" in are not permitted into the venue. This size is a standard sheet of paper. We do not allow in banners or signs that are larger than this due to the potential to block other guests view of the performance. All signs must be appropriate in nature and not be a distraction to the artist.

Question 30

Can I bring my cell phone to the show?

Accepted Answer

Generally cell phones are permitted in the venue. On occasion, comedy shows in particular, cell phones usage may not be allowed due to artist requests.

Question 31

Can I bring an umbrella?

Accepted Answer

Umbrellas are never permitted in the venue.

Question 32

Are children permitted?

Accepted Answer

All of our events are all ages. Children 2 and under do not require a ticket, but must sit on a parent's lap.

Question 33

Can I bring a stroller?

Accepted Answer

Strollers are not permitted because there is nowhere for them to be stored. The lawn has an incline that makes it unsafe for strollers to be on the lawn.

Question 34

Are firearms permitted?

Accepted Answer

Coastal Credit Union Music Park at Walnut Creek does not allow weapons on our property. Guests should follow all applicable laws regarding securing a weapon in a vehicle if they have it on them when they arrive. The venue will not secure weapons and will take no responsibility for any weapons left in vehicles.

Question 35

Is there a Lost & Found at the venue?

Accepted Answer

If you lose an item while you are at an event, you can visit our Guest Service stand located at the front gate to see if it has been turned in. 
You can also head HERE to view lost and found items after the show.

Question 36

What are the venue alcohol policies?

Accepted Answer

Coastal Credit Union Music Park at Walnut Creek offers a wide variety of alcoholic beverages for purchase during your time at the venue. You are not permitted to bring any alcoholic beverages into the venue. A valid and current Driver License or State ID card is required to purchase alcohol, guests will be required to show ID every time they purchase.

Question 37

How does will-call work?

Accepted Answer

Will call tickets are available for pickup at the box office (located next to Lot C -there is directional signage towards the box office once you enter the venue through the main entrance). Please make sure that you have a photo ID matching the purchaser's name to pick up tickets. Any name changes need to go through Ticketmaster Customer Service- 800-653-8000.
Guests are not permitted to put tickets in will call for other guests to pick up. You will need to arrange to meet your party at the facility to deliver tickets.
If tickets or passes are being left for you, they will only be left at the box office. This includes meet and greet passes, backstage passes, press passes, and tickets from the tour or other promotional company. We do not get these tickets until the day of the event close to doors so please do not try to pick them up earlier. If your tickets/passes are not in will call, you will need to contact the person that left them for you to determine where they are. The box office cannot contact any member of the tour for you.

Question 38

What methods of payments are allowed in the venue?

Accepted Answer

All main concession stands take Visa / MasterCard / Discover and American Express. Smaller stands and portable concessions may be cash only. See ATMs for locations on site. All merchandise stands take all major credit cards.

Question 39

Do you have food and drinks at the venue?

Accepted Answer

Coastal Credit Union Music Park at Walnut Creek offers a wide variety of concession options through the venue. This includes cheeseburgers, hot dogs, nachos, pretzels, candy, popcorn, fountain soda (Pepsi Products), water, and Red Bull.
Concessions are located throughout the venue in each of the three plazas.

Question 40

What happens if my show cancels?

Accepted Answer

Cancellations will only occur in the event of severe weather, artist cancelation, or an act of God. In the event of a cancelation, local media will be notified and any information about a potential reschedule will be made available. Refunds will be available at the point of purchase.

Question 41

Can you provide hearing assistance?

Accepted Answer

Guests that require assisted listening devices can contact our venue office prior to the event to arrange for a device. Please give us at least 2 days notice. Guests that require interpreter service can call the venue and arrange this for any event. We need at least 2 weeks notice to secure an interpreter. We can be reached at (919)-831-6400.

Question 42

How do I get an All Access pass?

Accepted Answer

All Access passes or Backstage Passes are not available for purchase. Visit www.livenation.com to view any VIP packages that may involve a meet and greet or additional access. The venue box office does not sell any meet and greet, backstage or venue passes.

Question 43

What happens in case of emergency?

Accepted Answer

In the event of an emergency while on site - Coastal Credit Union Music Park at Walnut Creek has trained paramedics to assist with any medical issues. First aid is located in our West Plaza, but any staff member with a radio can dispatch First Aid to the location needed. Local law enforcement officers are also on site for every event and can assist if needed or requested. Venue management works closely with all appropriate emergency agencies and services to ensure that we are up-to-date on any dangerous weather or potential crowd related issues.

Question 44

How does lawn seating work?

Accepted Answer

The lawn is always first come, first served. Guests may notice a row or seat number on their lawn ticket, but that is only used for tracking purposes. There are no assigned seats on the lawn. Small blankets and lawn chairs without roof or leg extensions may be used on the lawn.

Question 45

Can you accommodate group tickets?

Accepted Answer

Coastal Credit Union Music Park at Walnut Creek does not offer group ticket sales. If you have a large party that will be attending the show, the only option would be to contact our Premium Seating Department at (919)719-5521. Premium Seating sells all VIP boxes, suites, and clubs at the venue that can accommodate larger parties than the standard ticket limit.

Question 46

How are guests expected to behave at a concert?

Accepted Answer

Guests are expected to behave respectfully and in accordance with venue policy, state and local laws. Any guest that is acting in a manner that venue management deems unsafe can be subject to eviction. If a guest violates a state or local law they will be subject to any tickets or punishment deemed necessary by local law enforcement. We reserve the right to deny entry to any guest for any reason or no reason. If a guest is denied entry to any event, such guest will be issued a refund of the face value of the ticket for the event.

Question 47

What accommodations exist for guests with disabilities?

Accepted Answer

Coastal Credit Union Music Park at Walnut Creek strives to ensure that all of our guests have a great time at our venue. If you need additional assistance while you are here, please make sure you let us know.

Question 48

Can you get my fan mail to the band?

Accepted Answer

Coastal Credit Union Music Park at Walnut Creek will do our best to get any fan mail sent to the venue to the appropriate parties. We cannot guarantee that any package or letter will be given to an artist. We recommend visiting the artist&rsquo;s website and sending any items to their designated address. We are not responsible for returning anything that is sent to the venue for an artist.

Question 49

Where do I go for taxis/ride-share?

Accepted Answer

Drop off -Taxis are directed to remain in "Lane 2" and will drop off in front of "C Lot".
Pick up - should follow "Lane 5" and parking staff will help direct.

Question 50

What happens if my ticket is lost or stolen?

Accepted Answer

Please report any lost or stolen tickets to Ticketmaster as soon as you are aware they are missing or destroyed. If a ticket needs to be reprinted during the event, guests can visit the box office and have their ticket reprinted for a fee.

Question 51

How do I request a press/media pass?

Accepted Answer

Any media inquiries need to be directed to our Local Office &ndash; (919)-831-6400

Question 52

Where can I buy artist merchandise?

Accepted Answer

Merchandise will be available for all concerts at each of our Concert Gear booths located in West and East Plaza. For Festival shows- there will be merchandise located throughout the facility and sold by various vendors. All concert gear is property of the artist and the venue has no responsibility related to the craftsmanship or style of any merchandise. Please make sure you check that you have the correct size and there are no defects in the shirt before you walk away from the stand. The venue cannot assist with replacing or refunding any merchandise after the event has ended.

Question 53

Can I host a private event at Coastal Credit Union Music Park?

Accepted Answer

Our incredible space is the perfect location to host your next corporate event, private concert, conference, fundraiser or graduation. For more information about renting, please email us or click here.

Question 54

Do you have VIP Seating or other ammenities?

Accepted Answer

If you are interested in purchasing a floor box, season seats, or club access for the season, please contact our PSS department at (919)719-5521. Neither the venue receptionists nor the box office can answer questions regarding pricing or availability for these boxes.

Question 55

Is there a VIP Club? How do I get access?

Accepted Answer

VIP Club provides amentias to VIP patrons. There are restrooms, food, and beverage options available to guests who utilize the club.
Please contact our Premium Seat Sales department at 919-719-5521 for further questions.

Question 56

Are there public transportation options?

Accepted Answer

There are no means of public transportation on to our property. Please see the City of Raleigh transit webpage to view options available in the nearby area.
https://www.raleighnc.gov/transit/

Question 57

Can I sell my extra tickets on the venue property?

Accepted Answer

Scalping or reselling tickets is strictly prohibited on the property of the venue. Any guest caught selling tickets on property will be turned over to local law enforcement.

Question 58

Where can I get assistance inside the venue?

Accepted Answer

If you need assistance while at an event, please visit our guest services area located under the blue shelter at the main gate.

Question 59

Where can I go for medical assistance?

Accepted Answer

First Aid is located in the West Plaza. We have trained medical personnel that are able to assist with any issue you encounter. We have ambulances on site throughout the duration of the event that can transport guests if needed. If you have medication that you need stored in a refrigerator, please go to the West Plaza First Aid station and our medical staff will assist you. If you have a condition that requires you to use a needle for medication while you are here, please do so in our medical office so the syringe can be properly disposed of.

Question 60

Is police assistance available?

Accepted Answer

Local law enforcement are on site for every event and are responsible for directing all traffic into the venue. On duty law enforcement officers are the only individuals able to carry a weapon on our property. We do not allow conceal and carry weapons to be brought onto our property nor we will secure them.

Question 61

Do you recycle?

Accepted Answer

Coastal Credit Union Music Park at Walnut Creek participates in a venue wide recycling program. You will find recycling bins located throughout the venue. Please recycle where possible!

Question 62

Where are the restrooms located?

Accepted Answer

Restrooms are located outside of the main gate, inside of the main gate, and each of our East and West Plazas.

Question 63

Does the venue have security?

Accepted Answer

Venue security and law enforcement are located throughout the facility to ensure a safe and secure environment. All security personnel are wearing white shirts and can assist with any questions or concerns. Please do not hesitate to contact our on-site staff if any assistance is needed.

Question 64

What security procedures should I expect when entering the venue?

Accepted Answer

When coming through the gates, please plan on security using metal detectors and/or a physical pat down for our search procedures. All bags are subject to inspection. If you have a medical reason for not wanting to be searched via metal detectors, please visit our Guest Services station outside of the main gate and they will give you an alternative to our metal detectors. More information can be found here https://www.livenation.com/venueguidelines/