Question 1

What is your address?

Accepted Answer

The mailing address to our venue is 10 Cowan Street, Wilmington NC 28401. If you are attending a show or visiting our box office, the main entrance of the venue is located on Harnett St. between Marnia Grill and the Thermo Fisher building.

Question 2

What is your phone number?

Accepted Answer

Call our main line at (910) 632-5093 then choose the menu item you are calling about to be directed to the appropriate party.

Question 3

Can I purchase a backstage pass?

Accepted Answer

All Access passes or Backstage Passes are not available for purchase. Visit www.livenation.com to view any VIP packages that may involve a meet and greet or additional access. The venue box office does not sell any meet and greet, backstage or venue passes.

Question 4

Are pets allowed into the venue?

Accepted Answer

Only service animals are permitted inside the venue during events. Only registered working animals are permitted.

Question 5

Can I bring a sign I made into the show?

Accepted Answer

Signs larger than 8.5 X 11 in (a standard sheet of paper) are not permitted into the venue. We do not allow in banners or signs that are larger than this due to the potential to block other guests view of the performance. All signs must be appropriate in nature and not be a distraction to the artist. 
* Note - Some events do not permit signs at all - see the Day of Show tab for the latest information regarding specific show policies.

Question 6

When is the box office open?

Accepted Answer

The box office at Live Oak Bank Pavilion Riverfront is open on day-of-show starting at 10 AM and Friday's from 10 AM - 4 PM. If you&rsquo;d like to purchase tickets online, please visit www.livenation.com. If you&rsquo;re looking to obtain a refund for a show that was either canceled, postponed or rescheduled, please visit us at www.livenation.com/refund for more information.

Question 7

Can I bring a camera inside the venue?

Accepted Answer

The standard venue policy allows camera phones, disposable cameras, and small digital cameras. Any camera that has a detachable lens will be considered professional and not allowed in. If the camera lens zooms out of the camera more than 1 in- it will be considered a professional camera and will not be allowed in. Some artists do not permit cameras so please check back for the show you will be attending to ensure that we will be allowing cameras in.

Question 8

What happens if a show gets canceled?

Accepted Answer

Cancellations will only occur in the event of severe weather, artist cancelation, or an act of God. In the event of a cancelation, ticket holders (who purchased through Live Nation/Ticketmaster) will be notified via email and an annoucemnt will be made on our social media pages. Refunds will be available at the point of purchase.

Question 9

Are children allowed into the venue?

Accepted Answer

All of our events are all ages. Children 2 and under do not require a ticket, but must sit on a parent's lap.

Question 10

Can I bring a stroller in for my child?

Accepted Answer

Strollers are allowed in the lawn area only. They will be subject to a search upon entry. Wagons will not be permitted.

Question 11

Can I bring my concealed weapon into a show?

Accepted Answer

No. We do not allow weapons on our property - even with a permit. Guests should follow all applicable laws regarding securing a weapon in a vehicle if they have it on them when they arrive. The venue will not secure weapons and will take no responsibility for any weapons left in vehicles.

Question 12

Do you search bags upon entry?

Accepted Answer

All bags are subject to search upon entry. Guest have the right to refuse a bag search and the venue has the right to refuse entry. If you have any items that are not allowed into the venue please return them to your vehicle.

Question 13

Is there food at the venue?

Accepted Answer

Yes! We offer a variety of food options - including vegetarian and gluten free items. We also host various local food trucks at each show - visit the venue's instagram story (@LiveOakBankPav) for a list of food trucks featured at that show.

Question 14

Do you accept cash inside the venue?

Accepted Answer

No, we are a cashless venue. If you only brought cash with you, we offer a cash to card conversion - with no service fees - at our guest services tent next to the lawn stair case and box office building. All main concession and merchandise stands take Visa/ MasterCard / Discover, American Express, and mobile payments. Visiting food trucks may accept cash payments.

Question 15

Can I bring a drink into the venue?

Accepted Answer

You can bring water! Guests are permitted to bring in one (1) factory sealed bottle of water up to one gallon in size. This policy is subject to change based on artist requests or safety considerations. Refillable water bottles are permitted but must be empty upon arrival. We have water fountains and refill stations inside to fill up your bottle. Camelbacks are not permitted (unless otherwise stated on the Day of Show info tab).

Question 16

Do you serve alcohol at the venue?

Accepted Answer

We do. We offer a wide variety of alcoholic beverages - including beer, wine, and liquor -  for purchase during your time at the venue. You are not permitted to bring any alcoholic beverages into the venue. A valid and current Driver License or State ID card is required to purchase alcohol- guests will be required to show ID every time they purchase.

Question 17

What happens if there is an emergency during a show?

Accepted Answer

In the event of an emergency while on site we have trained paramedics to assist with any medical issues. First aid is located near the North entry gate, but any staff member with a radio can dispatch First Aid to the location needed. Local law enforcement officers are also on site for every event and can assist if needed or requested. Venue management works closely with all appropriate emergency agencies and services to ensure that we are up to date on any dangerous weather or potential crowd related issues.
In the event of a weather emergency we will communicate with guests that are inside of the facility as well as guests on their way to the venue. Please follow our social media pages (listed below) for the latest developments on event days:
Facebook: www.facebook.com/LiveOakBankPav
Twitter: https://twitter.com/liveoakbankpav
Instagram: https://www.instagram.com/LiveOakBankPav/

Question 18

How do I get a job at the venue?

Accepted Answer

We're hiring! We continually hire through out the concert season but hire the majority of our staff January-April. To see a list of all available positions, click here.

Question 19

Where do I enter the venue?

Accepted Answer

There are 2 entrances to the venue. The main entrance is on Harnett Street (between the Thermo Fisher building and Marina Grill) and the VIP Club has a separate entry gate located at the bottom of Cowan Street (10 Cowan St.). All guests using the VIP gate must be VIP clients (season ticket holders) and have the appropriate ticket.

Question 20

If I need assistance during the show, who do I ask for help?

Accepted Answer

Any of our staff can help, however, if you need immediate assistance during the show (questions answered, finding something, ADA assistance, etc.) our Guest Ambassadors (dressed in bright yellow shirts) are there to help! You can also visit our guest services tent located in the North plaza near the box office for assistance.

Question 21

I have a gift for the artist, how do I get it to them?

Accepted Answer

We do our best to get any gifts or letters to the appropriate parties. We cannot guarantee that any package or letter will be given to an artist. We recommend visiting the artist&rsquo;s website and sending any items to their designated address. We are not responsible for returning anything that is sent to the venue for an artist.

Question 22

When do gates open to the show?

Accepted Answer

Gate times vary, but are usually an hour and a half prior to show time. Please check the specific event page as these times are subject to change.

Question 23

What is your policy on guest conduct during shows?

Accepted Answer

Guests are expected to behave respectfully and in accordance with venue policy, state and local laws. Any guest that is acting in a manner that venue management deems unsafe can be subject to eviction. If a guest violates a state or local law they will be subject to any tickets or punishment deemed necessary by local law enforcement. We reserve the right to deny entry to any guest for any reason or no reason

Question 24

I have ADA needs, can I still safely attend a show?

Accepted Answer

Yes, of coure! We strive to ensure that all of our guests have a great time at our venue. If you need additional assistance while you are here please make sure you let us know.

Ticketing- ADA tickets can be purchased online via www.livenation.com. You do not need to call the box office to place an order as all of our accessible tickets are available through www.livenation.com. Look for the logo on the Find Tickets page to view all available accessible seats. When viewing the seat map, please click the Accessible section for all available ADA tickets (noted by a blue dot on the map). We do have accessible seating in every price range, but be advised it does occasionally sell out. We have very limited seating available for guests on the day of the event so please make sure you purchase accessible seating when you order tickets.
Accessible Station- if you have questions or need assistance we have a table staffed with customer service employees to help answer questions related to seating or other accommodations.
Unexpected Needs- if you have had an injury or illness that prevents you from using the original seat you purchased we strongly recommend going through www.livenation.com to exchange all tickets for accessible. We will have a very limited number of seats available on the day of the show for such issues, but we cannot guarantee we will be able to seat you. Please remember that accessible seating permits for the guest with the accessible need and one companion.
Interpreter Requests- if you will need an interpreter for an event please give us at least 2 weeks notice to secure. Guests that request an interpreter will need to pick up their tickets at will call. When the tickets are picked up we will introduce you to your interpreter for the evening and take you to your seats. There is no charge for interpreter services. Please call to arrange for an interpreter for your visit.
Accommodations- all venue bathrooms, concession stands, and merchandise stands are accessible.
Parking - we do not have parking at our venue. We do offer ADA drop off at the main entry of the venue (Harnett St). The driver must let the attendant at the stop of the street know they are there for ADA drop off. They will be allowed to drop off directly in front of the venue. We also have an ADA holding area should the driver need to park and return while the ADA guest waits for them to return.

Question 25

I need hearing assistance during the show. How do I arrange this?

Accepted Answer

Guests that require assisted listening devices can contact our venue prior to the event to arrange for a device. We need at least 2 weeks notice to secure an interpreter. Please e-mail wilmingtonboxoffice@livenation.com for your interpreter request.

Question 26

What items can I bring with me to the show?

Accepted Answer

Clear plastic, vinyl or PVC tote bags no larger than 12&rdquo; x 6&rdquo; x 12&rdquo; and/or small clutch bags (6&rdquo;x 9&rdquo;). If your bag does not meet these requirements, you may either pay for bag check or return the bag to your car.
Cameras &ndash; nonprofessional only, no detachable lenses
Water &ndash; up to 1 gallon in a factory sealed or empty bottle
Small blankets no larger than 4&rsquo; x 8&rsquo; 
Lawn Chairs &ndash; low profile (seat no more than 9 inches off the ground)

Question 27

What items are not allowed into the venue?

Accepted Answer

Any and all bags that are outside of our clear bag policy
Weapons of any kind (including pocket knives and pepper spray)
Alcohol
Outside food
Illegal drugs/substances
Glass containers
Cans
Hard sided/large coolers/lunchboxes
Laser pointers
Animals (except service animals)
Fireworks
Large golf-style umbrellas
Chain Wallets and other Chains

Question 28

What is the lawn section like?

Accepted Answer

The lawn is always first come, first served. Guests may notice a row or seat number on their lawn ticket, but that is only used for tracking purposes. There are no assigned seats on the lawn. You may rent a venue lawn chair or bring your own (low-profile chairs ONLY, legs must be no taller than 9"). You may also purchase a blanket at our guest services tent to sit on in the lawn, however, any personal blanket you bring must not exceed 4' x 8'.

Question 29

I lost an item at the venue, do you have a lost and found?

Accepted Answer

If you are currently at the venue looking for a lost item, please visit our guest services tent next to the box office and lawn staircase. If you aren't at the venue, you can submit a claim for an item here or call (910) 632-5093.

Question 30

I have a medical need - who can help me?

Accepted Answer

We have trained medical personnel that are able to assist with any issue you encounter. If you have medication that you need stored in a refrigerator please go to the first aid station and our medical staff will assist you. If you have a condition that requires you to use a needle for medication while you are here- please do so in our medical office so the syringe can be properly disposed of.

Question 31

Do you sell artist merchandise at the venue?

Accepted Answer

Merchandise will be available for all concerts at our Concert Gear booth near the boardwalk and food trucks. All concert gear is property of the artist and the venue has no responsibility related to the craftsmanship or style of any merchandise. Please make sure you check that you have the correct size and there are no defects in the shirt before you walk away from the stand. The venue cannot assist with replacing or refunding any merchandise after the event has ended.

Question 32

Where can I park?

Accepted Answer

We do not have any on-site parking at the venue. There are nearby parking decks (see map below) and paid public street parking. Should you need any ADA assisatnce, we have ADA drop off at the main entry on Harnett St. The driver must inform the attendant on Harnett St. they are there for ADA drop off and they will be allowed to drive to the front of the venue to drop off the ADA guest where they can wait in the ADA holding area until the driver returns.

Question 33

Will there be police present at every show?

Accepted Answer

Local law enforcement are on site for every event and are responsible for directing all traffic into the venue. On Duty law enforcement officers are the only individuals able to carry a weapon on our property. We do not allow conceal and carry weapons to be brought onto our property nor we will secure them.

Question 34

How do I get VIP seating/tables?

Accepted Answer

VIP tables/seating are only available for our season ticket holders. See below for more information-
VIP Tables:
Reward clients, prospects, family or friends with concert experiences they&rsquo;ll never forget.  Season tickets include VIP Parking, VIP Club access, in-seat wait service, dedicated entrance, upgraded restrooms and more.  For more information contact EvanFrazer@LiveNation.com | 919.719.5521
VIP Concert Membership:
Guaranteed access to great seats for the best concerts in Wilmington. Enjoy the right to purchase tickets to any Live Nation concert at the venue BEFORE the general public.  For more information contact EvanFrazer@LiveNation.com | 919.719.5521

Question 35

I left something in my car. Can I exit the venue to get it and then come back in?

Accepted Answer

Unfortunately not. Re-Entry is not permitted. Please ensure that everything you will need for the event is brought in with you. If you do leave at any point in the evening- you will not be allowed back in without a new ticket.

Question 36

Do you support any local charitable organizations at your events?

Accepted Answer

Yes! Our Community Hub is a space for local nonprofits to share their sustainable message with our staff and Fans. We also host various donation drives throughout the season. To see how you can help, check out or social media pages - or your email 2 days prior to the show if you've bought a ticket - to see which organization we will be hosting.

Question 37

Do you recycle the waste generated from events?

Accepted Answer

Yes! And we need your help! We have recycling/composting recepticals throughout our venue. Should you need to discard something, please make sure you dispose of it in the proper bin. If you aren't sure which bin to use, our Zero Waste Captains are standing by to help figure out where your waste should go. We are aiming for zero waste events, so please help us by appropriately discarding your waste at the show. Thank you!

Question 38

Where are the restooms?

Accepted Answer

Restrooms are located by section 101 in the grey building next to the stage. Additional restrooms (flushable portlets) are located behind the hill of the lawn next to Cowan St.
*Please Note: the bathrooms at the main entry connected to the box office building are for park-goers only and not available to concert attendees.

Question 39

Is there trained security staff at every show?

Accepted Answer

Venue security and law enforcement are located throughout the facility to ensure a safe and secure environment. All security personnel are wearing white shirts and can assist with any questions or concerns. Please do not hesitate to contact our on-site staff if any assistance is needed. To speak with a venue supervisor, please locate the staff dressed in black shirts - they can call in any kind of additional assistance. 
Your safety and security are most important to us. The following details will outline our general venue&rsquo;s guidelines:
Venue Guidelines

Question 40

Will there be a security check-point upon entry?

Accepted Answer

Yes. When coming through the gates, please plan on security using metal detectors/wands and/or a physical pat down for our search procedures. All bags are subject to inspection. If you have a medical reason for not wanting to be searched via metal detectors, please visit ask for the security manager or general manger.

Question 41

Is there a smoking section at the venue?

Accepted Answer

As a North Carolina public park, smoking/vaping is prohibited at the venue.

Question 42

Can I tape the concert?

Accepted Answer

Some artists do permit audio/video taping during their shows, others do not. Please check the day of show info section for up to date info on taping rules.

Question 43

What if it is expected to rain during the concert?

Accepted Answer

All shows will go on rain or shine. However, in the event of severe weather we will keep our fans notified via our social media pages:
Facebook
Twitter
Instagram
An event may be delayed, postponed, or canceled depending on the severity of the weather expected.

Question 44

How do I pick up Will Call tickets?

Accepted Answer

Will call tickets are available for pickup on the day of the show at the box office [located adjacent to the North main entry gate]. Please make sure that you have a photo ID matching the purchasers name to pick up tickets. Any name changes need to go through Ticketmaster Customer Service- 800-653-8000.
Guests are not permitted to put tickets in will call for other guests to pick up. You will need to arrange to meet your party at the facility to deliver tickets.
If tickets or passes are being left for you- they will only be left at the box office. This includes meet and greet passes, backstage passes, press passes, and tickets from the tour or other promotional company. We do not get these tickets until the day of the event close to doors so please do not try to pick them up earlier. If your tickets/passes are not in will call you will need to contact the person that left them for you to determine where they are. The box office cannot contact any member of the tour for you.

Live Oak Bank Pavilion

Fan Guidelines

FAQs