Q: Bag Policy

The following bag policy is in place: Bags up to 12” x 6” x 12” are allowed in the venue. All bags will be searched prior to entry. Bags that are not clear will be subject to additional search.

Question 1

Bag Policy

Accepted Answer

The following bag policy is in place: Bags up to 12&rdquo; x 6&rdquo; x 12&rdquo; are allowed in the venue. All bags will be searched prior to entry. Bags that are not clear will be subject to additional search.

Question 2

Box Office Hours

Accepted Answer

The box office at The Fillmore Charlotte and The Underground is open on-day-of-show only, approximately two hours before doors open.
If you&rsquo;d like to purchase tickets, please visit us at www.livenation.com

Question 3

Can I bring my camera? Can I video tape the show? Can I bring my audio equipment?

Accepted Answer

The Artist dictates our night-to-night camera policy. We generally allow small, personal cameras into the venue. We do not allow professional (detachable lens) cameras into the venue. If you do bring this type of camera, you will be asked to take it back to your car. There are some artist's who restrict ALL cameras. Please call the venue on the day of show to see if you can bring your camera. Video taping is not allowed under any circumstances at any show. Any professional video equipment will be confiscated for the remainder of the event. Some artists allow and encourage audio taping at their shows (and have their own policies posted on their websites). We suggest you check on the band's official website/message board regarding their taping policies and call us on the day of the show to ensure you are allowed to tape before you bring all of your equipment down to the venue.

Question 4

Can I get something to eat and drink at the show?

Accepted Answer

Yes. We have an assortment of alcoholic and non-alcoholic beverages, as well as food items. The Fillmore Charlotte & The Underground offer a variety of alcoholic beverages to our guests who are of legal age. Guests must show valid photo identification to purchase these beverages and there is a maximum number of beverages a guest may purchase per any one time sale. The Fillmore Charlotte & The Underground have the right to decline sale of such beverages to a guest at any time.

Question 5

Can I smoke in the venue?

Accepted Answer

No. Smoking inside is prohibited by North Carolina State Law. We do have a patio located outside for patrons who wish to smoke.

Question 6

Do you have a dress code?

Accepted Answer

No specific dress code, but clothing and shoes are required. Style is totally up to you.

We do not allow full-face covering masks or full-face paint.

Question 7

Do you have a lost and found?

Accepted Answer

If you notice you are missing an item during a show check with any of our event staff at the front door at the end of the show. Any items turned into us at the end of a show are held in the Fillmore Administration Offices. Please call our office at (980) 266-6460 or email us at FillmoreCLT.info@livenation.com to see if we have your item.

Question 8

Do you have accessible seating?

Accepted Answer

Yes. After purchasing your General Admission tickets, please call the venue directly to set up a reservation for an accessible seating accommodation at 980-266-6460 or email FillmoreCLT.info@livenation.com.

Question 9

Do you have an ATM?

Accepted Answer

We went cashless in 2021. Don't expect to see ATMs or plan to use cash.

Question 10

Do you have seats at The Fillmore Charlotte or The Underground?

Accepted Answer

Unless otherwise stated we do not have seats for shows as we are a General Admission/Standing Room only concert venue. That said, your tickets will have a seat number and a row number listed (for our internal tracking purposes), however they do not bind you to a certain spot in the venue. A small number of Premium Seats are generally available. For information visit our Premium Tickets Page.

Question 11

How do I host a private event at the Fillmore Charlotte?

Accepted Answer

Wedding receptions, high school proms, business events, holiday parties and more are just a little bit cooler inside the walls of The Fillmore Charlotte. Please visit our Special Events page for more information.

Question 12

How do I score an internship at the Fillmore Charlotte or The Underground?

Accepted Answer

In order to apply for an internship with part of Live Nation you must be enrolled as a full time college student and earning college credit for your internship. You can find all internships and requirements posted on the career section of www.livenation.com.

Question 13

How old do you have to be to attend a show?

Accepted Answer

Unless otherwise noted, most shows are an all ages. All patrons regardless of age must have a ticket to enter the facility. 18 or 21 shows will be noted online and will require valid ID.

Question 14

I still have a question you didn't answer.

Accepted Answer

Please feel free to call us directly 980-266-6460 from Monday - Friday 8am - 4pm or email us at FillmoreCLT.info@livenation.com and we will be happy to answer any questions you have. We can also be reached quickly on Twitter, or Instagram at FillmoreNC.

Question 15

I want to be to be friends with the Fillmore Charlotte & The Underground on social media.

Accepted Answer

We love new friends! We&rsquo;ve got a massive and active social community on all major platforms! Our accounts are managed by real people who live in Charlotte and work in the building so please feel free to reach out! You can ask questions, stay up to date on our upcoming shows and tell us how excited you are for your favorite bands to play our stage. We do our best to respond to all inquires, questions, criticism and compliments (and encourage them all) but please keep all postings clean. We respect all of our followers, fans and friends, and ask for the same for us in return. We&rsquo;re FillmoreNC on Facebook, Twitter, and Instagram.

Question 16

My friend has tickets at will call, but can't make it. Can I pick up his tickets?

Accepted Answer

The first step in the process is that the original ticket purchaser must to go back to original point of purchase to make the change. (Do not contact the Fillmore Charlotte Box Office directly as we will direct you to your original point of purchase.) So, if the tickets were originally purchased from LiveNation or via Ticketmaster charge by phone the original purchaser must contact Ticketmaster directly (800-745-3000) to make any Will Call name changes. If you are a radio contest winner, guest of someone in the band, or a VIP Client, again, please touch base with your original point of contact and they will get in touch with us to make any changes on your behalf. If you purchased your tickets from the box office you shouldn't have an issue with Will Call names as you will leave with your tickets in hand and your confirmation number.

Question 17

My tickets are at will call, what do I need to bring to pick them up?

Accepted Answer

All guests picking up tickets at Will Call must show two forms of identification (Photo ID and the credit card used to purchase the tickets) and their ticket confirmation number.

Question 18

Once I come into the venue, can I leave and come back?

Accepted Answer

We have a No Re-Entry policy. You may exit the venue for air or a cigarette if you exit to our smoking patios. At The Fillmore the smoking / outdoor area is located near the bathrooms. At The Underground they are located to the right of the stage while watching a show.

Question 19

The show I had tickets to was just cancelled - how do I get my money back?

Accepted Answer

If a show is cancelled due to unforeseen circumstances (artist illness for example) you will be refunded the entire amount (services fees included) of your ticket price via the point of purchase. If you purchased a ticket online - your credit card will automatically be refunded (if the show is not rescheduled for a later date). You can always also call 800-745-3000 to speak to a Ticketmaster representative regarding your refund or come down to our Box Office to inquire in person.

Question 20

What can I bring to the show?

Accepted Answer

Do bring yourself, your ticket, your friends, and your photo I.D.

Question 21

What is NOT allowed into the venue?

Accepted Answer

Pets, alcohol, drugs, laser pointers, light up whips, light up/flow toys, glow sticks, hula hoops, skates, wallet chains, spiked jewelry or belts, banners, backpacks, flyers, beach balls, masks, Frisbees, or fireworks of any kind are not permitted into any show. Purses and bags will be searched upon entry. See above for bag policy.

Question 22

What is the Fast Lane Ticket?

Accepted Answer

The Fast Lane Ticket allows you entrance to the venue in a separate line from the general public. Please note Fast Lane Tickets do not grant access to The Fillmore Charlotte's VIP Club/VIP Private Bar/VIP Private Bathrooms. The Fast Lane Tickets are also NOT a ticket to a show - they are considered an amenity. Patrons who attempt to enter shows with just a Fast Lane ticket will not be allowed into the show without an actual event ticket.

Question 23

Where are The Fillmore Charlotte & The Underground?

Accepted Answer

We are located just outside of Uptown Charlotte at the NC Music Factory. The physical address is 820 Hamilton St, Suite B2, Charlotte NC 28206. After you enter the North Carolina Music Factory complex you will see our buildings on the right hand side.

Question 24

Where can I buy tickets to concerts at The Fillmore Charlotte & The Underground?

Accepted Answer

The most convenient way to purchase tickets is through www.LiveNation.com.
Tickets obtained from unauthorized sources may be invalid, refunded, lost, stolen or counterfeit, and if so are void. Ticket holders who purchase tickets from unauthorized sources may not receive important information pertaining to their show.

Question 25

Where is the restroom?

Accepted Answer

At The Fillmore the public restrooms are located to the left side of the stage. At The Underground the public restrooms are located behind the stage.

Question 26

Where should I park?

Accepted Answer

The NC Music Factory has a parking lot located across the street from the venue just past the AvidXchange building. They may charge parking fees. These fees may vary and are NOT venue fees.

The Fillmore Charlotte

Upcoming Events

Know Before You Go

FAQs

Bag Policy

Box Office Hours

Can I bring my camera? Can I video tape the show? Can I bring my audio equipment?

Can I get something to eat and drink at the show?

Can I smoke in the venue?

Do you have a dress code?

Do you have a lost and found?

Do you have accessible seating?

Do you have an ATM?

Do you have seats at The Fillmore Charlotte or The Underground?

How do I host a private event at the Fillmore Charlotte?

How do I score an internship at the Fillmore Charlotte or The Underground?

How old do you have to be to attend a show?

I still have a question you didn't answer.

I want to be to be friends with the Fillmore Charlotte & The Underground on social media.

My friend has tickets at will call, but can't make it. Can I pick up his tickets?

My tickets are at will call, what do I need to bring to pick them up?

Once I come into the venue, can I leave and come back?

The show I had tickets to was just cancelled - how do I get my money back?

What can I bring to the show?

What is NOT allowed into the venue?

What is the Fast Lane Ticket?

Where are The Fillmore Charlotte & The Underground?

Where can I buy tickets to concerts at The Fillmore Charlotte & The Underground?

Where is the restroom?

Where should I park?

Legendary Venue, Epic Private Events!

Plan Your Event Today

Contact Our Special Events Sales Team

The Fillmore Charlotte

The Fillmore Charlotte

Upcoming Events.css-sxp795{margin-right:auto;margin-left:8px;display:none;}@media screen and (min-width: 996px){.css-sxp795{display:inline;}}.css-32auzz{font-size:24px;color:var(--ln-colors-grey70);}.css-32auzz:hover,.css-32auzz[data-hover]{color:var(--ln-colors-grey80);}

Know Before You Go

FAQs

Bag Policy

Box Office Hours

Can I bring my camera? Can I video tape the show? Can I bring my audio equipment?

Can I get something to eat and drink at the show?

Can I smoke in the venue?

Do you have a dress code?

Do you have a lost and found?

Do you have accessible seating?

Do you have an ATM?

Do you have seats at The Fillmore Charlotte or The Underground?

How do I host a private event at the Fillmore Charlotte?

How do I score an internship at the Fillmore Charlotte or The Underground?

How old do you have to be to attend a show?

I still have a question you didn't answer.

I want to be to be friends with the Fillmore Charlotte & The Underground on social media.

My friend has tickets at will call, but can't make it. Can I pick up his tickets?

My tickets are at will call, what do I need to bring to pick them up?

Once I come into the venue, can I leave and come back?

The show I had tickets to was just cancelled - how do I get my money back?

What can I bring to the show?

What is NOT allowed into the venue?

What is the Fast Lane Ticket?

Where are The Fillmore Charlotte & The Underground?

Where can I buy tickets to concerts at The Fillmore Charlotte & The Underground?

Where is the restroom?

Where should I park?

Legendary Venue, Epic Private Events!

Plan Your Event Today

Contact Our Special Events Sales Team

The Fillmore Charlotte

Upcoming Events