The Fillmore Charlotte

Bags up to 12” x 6” x 12” are allowed in the venue. All bags will be searched prior to entry. Bags that are not clear will be subject to additional search.

Unless otherwise noted, most shows are all ages. Age restricted shows will be notated under 'More Info' when purchasing tickets on LiveNation.com. All patrons regardless of age must have a ticket to enter the facility. 18+ or 21+ shows will require a valid ID.

No. Smoking inside is prohibited by North Carolina State Law. We do have a patio located outside for patrons who wish to smoke.

Do bring yourself, your ticket, your friends, and your photo I.D.

The Artist dictates our night-to-night camera policy. We generally allow small, personal cameras into the venue. We do not allow professional (detachable lens style) cameras into the venue. If you do bring this type of camera, you will be asked to take it back to your car.  

There are some artist's who restrict ALL cameras. Please check artist’s socials or call/email the venue if you are unsure about the camera policy for the show you are attending.  

Video taping is not allowed under any circumstances at any show. Any professional video equipment will be confiscated for the remainder of the event.  

Some artists allow and encourage audio taping at their shows (and have their own policies posted on their websites). We suggest you check on the band's official website/message board regarding their taping policies.  

Media Passes – if you are trying to obtain a media pass for a show you will need to reach out to the artist, tour, or agency yourself to get approval for this. The venue staff does not approve media passes.  

Yes. We have an assortment of alcoholic and non-alcoholic beverages, as well as food items. The Fillmore Charlotte & The Underground offer a variety of alcoholic beverages to our guests who are of legal age. Guests must show valid photo identification to purchase these beverages and there is a maximum number of beverages a guest may purchase per any one time sale. The Fillmore Charlotte & The Underground have the right to decline sale of such beverages to a guest at any time.

Make sure to check out our Meal Packages under the Upgrades tab, which include a meal item, side, and non-alcoholic beverage. Available on a show-by-show basis. 

No specific dress code, but clothing and shoes are required. Style is totally up to you.

If you notice you are missing an item during a show check with any of our event staff at the front door at the end of the show. Any items turned into us at the end of a show are held in the Fillmore Administration Offices. Please call our office at (980) 266-6460 or email us at FillmoreCLT.info@livenation.com to see if we have your item.

Yes. After purchasing your General Admission tickets, please call the venue directly to set up a reservation for an accessible seating accommodation at 980-266-6460 or email FillmoreCLT.info@livenation.com.

Wedding receptions, high school proms, business events, holiday parties and more are just a little bit cooler inside the walls of The Fillmore Charlotte. Please visit our Special Events page for more information.

All guests picking up tickets at Will Call must show two forms of identification (Photo ID and the credit card used to purchase the tickets) and their ticket confirmation number.

We have a No Re-Entry policy. You may exit the venue for air or a cigarette if you exit to our smoking patios. At The Fillmore the smoking / outdoor area is located near the bathrooms. At The Underground they are located to the right of the stage while watching a show.

If a show is cancelled due to unforeseen circumstances (artist illness for example) you will be refunded the entire amount (services fees included) of your ticket price via the point of purchase. If you purchased a ticket online - your credit card will automatically be refunded (if the show is not rescheduled for a later date). You can always also call 800-745-3000 to speak to a Ticketmaster representative regarding your refund or come down to our Box Office to inquire in person.

Skip the GA line! Fast Lane guests will be able to enter the venue faster through a sperate line. You will be able to start entering at door time (1 hour prior to show start time).  

THIS IS NOT AN EARLY ENTRY! 

*NOT A CONCERT TICKET!* 

A separate ticket to the corresponding event must accompany your Fast Lane pass for admission. One voucher per event ticket (per person) is required.  

Please feel free to call us directly 980-266-6460 from Monday - Friday 8am - 4pm or email us at FillmoreCLT.info@livenation.com and we will be happy to answer any questions you have. We can also be reached on Twitter, or Instagram at FillmoreNC.