XFINITY Theatre

Dome at Toyota Oakdale Theatre

Toyota Oakdale Theatre

PNC Bank Arts Center

Irving Plaza

Gramercy Theatre

Physical Address- Exit 116 Garden State Parkway, Holmdel, NJ 07733

Address

PNC BANK ARTS CENTER offers a wide variety of alcoholic beverages for purchase during your time at the venue. You are not permitted to bring any alcoholic beverages into the venue.&nbsp;A valid and current Driver License or State ID card is required to purchase alcohol.&nbsp;Guests will be required to show ID every time they purchase.

Alcohol

All Access Passes or Backstage Passes are not available for purchase. Visit www.livenation.com to view any VIP packages that may involve a meet and greet or additional access. The venue box office does not sell any meet and greet, backstage or venue passes.

All Access Passes

Service animals are permitted inside the venue during events. Only registered working animals are permitted.

Animals- Service

We're cashless!In the event you are not carrying a credit or debit card, reverse ATMs can be located in the Guest Services Booth in the Main, North, &amp; South Plazas that allow you to exchange cash for card, dollar for dollar, without any service fees.These dispense a prepaid card that is redeemable anywhere a prepaid card is accepted (not just PNC Bank Arts Center or other Live Nation venues!).

ATMs

If any assistance is needed with your vehicle, please contact your normal Emergency Assistance provider. PNC BANK ARTS CENTER&nbsp;does not have tow or lockout services on site.

Automobile Assistance

All bags are subject to search upon entry. Guests have the right to refuse a bag search, and the venue has the right to refuse entry. If you have any items that are not allowed into the venue, please return them to your vehicle.

Bag Inspections

Signs larger than 8.5 X 11 in are not permitted into the venue. This size is a standard sheet of paper. We do not allow in banners or signs that are larger than this due to the potential to block other guests view of the performance. All signs must be appropriate in nature and not be a distraction to the artist.

Banners and Signs

Bikes are permitted in the lots at all shows. All bikes must be removed by the end of the event. PNC Bank Arts Center is not responsible for lost or stolen bicycles.

Bicycle Parking

Our Box office is open:Tuesdays and Thursdays 12 PM - 6 PM&amp; Days of Performance 12 PM - 9 PM

Box Office

Buses are considered an oversized vehicle and will be charged $75&nbsp;if they remain on site during the event. Buses dropping off guests can drop off in Lot 10 and leave the parking lot and return 45 minutes prior to the end of the event with no additional charge. All buses will be boarded by our security staff to ensure no underage drinking is taking place on the bus. If there is any underage drinking, the whole bus will be turned around and no one will be able to enter the event. The venue will not issue refunds and bears no expense that will be incurred due to non-admittance. NJ State Police will be on site assisting in the bus lot to ensure all guests on buses are acting appropriately and within accordance of the law. *Subject to change based on event.

Bus Parking

SUBJECT TO CHANGE- The standard venue policy allows camera phones, disposable cameras, and small digital cameras. Any camera that has a detachable lens will be considered professional and not allowed in. If the camera lens zooms out of the camera more than 1 inch, it will be considered a professional camera and will not be allowed in.&nbsp;No GoPros. Some artists do not permit cameras so please check back for the show you will be attending to ensure that we will be allowing cameras in.

Camera Policy

The venue does not allow camping on-site of any kind.

Camping

Cancelations will only occur in the event of severe weather, artist cancelation, or an act of God. In the event of a cancelation, local media will be notified and any information about a potential reschedule will be made available. Refunds will be available at the point of purchase.

Cancelation Policy

Generally cell phones are permitted in the venue. On occasion, comedy shows in particular, cell phones usage may not be allowed due to artist requests.

Cell Phones

All of our events are all ages. Children 2 and under do not require a ticket, but must sit on a parent's lap.

Children

PNC BANK ARTS CENTER does not allow weapons on our property.&nbsp;Guests should follow all applicable laws regarding securing a weapon in a vehicle if they have it on them when they arrive. The venue will not secure weapons and will take no responsibility for any weapons left in vehicles.

Conceal and Carry

PNC BANK ARTS CENTER offers a wide variety of concession options through the venue. This includes cheeseburgers, hot dogs, nachos, pretzels, candy, popcorn, Pepsi Products, water, and Red Bull.&nbsp;Concessions are located throughout the venue

Concessions

Venue Phone number – 732.203.2500Venue Address-&nbsp;Exit 116 Garden State Parkway,&nbsp;Holmdel, NJ&nbsp;07733

Contact Information

All main concession stands take Visa/ MasterCard / Discover and American Express.All merchandise stands take all major credit cards.

Credit/Debit Cards

Our concessionaire offers free water to guests that commit to be the designated driver for their party. To Redeem please visit the Guest Services Booth in the Main Plaza.

Designated Driver

Guests are permitted to bring in One (1) factory sealed bottle of water up to one gallon in size. This policy is subject to change based on artist requests or safety considerations.&nbsp;Aluminum bottles, refillable plastic water bottles are permitted. Camelbacks are not permitted.

Drinking Water

Drop off areas are located in Parking Lot 10. Please let the parking staff know that you are dropping someone off and they will direct you. Guests cannot remain in their vehicles during the event- they must drop off and return 45 minutes prior to the end of the show. If you are not back within 30 minutes of the end of the event- you will not be allowed to enter until the majority of cars have exited the parking lot.&nbsp;Local law enforcement will shut down all incoming traffic and only allow traffic out of the venue.

Drop Offs

In the event of an emergency while on site, 503 Safety has trained paramedics to assist with any medical issues. First Aid is located in the Main Plaza and employs roaming teams throughout the venue, but any staff member with a radio can dispatch First Aid to the location needed. Local law enforcement officers are also on site for every event and can assist if needed or requested. Venue management works closely with all appropriate emergency agencies and services to ensure that we are up to date on any dangerous weather or potential crowd related issues.In the event of a weather emergency, we will communicate with guests that are inside of the facility as well as guests on their way to the venue. Please follow our Facebook page for the latest developments on event days- <a href="https://www.facebook.com/PNCARTSCENTER/">https://www.facebook.com/PNCARTSCENTER/</a>

Emergency

The venue begins hiring for each season in early March. If you are interested in working for the venue, please visit:http://www.livenationentertainment.com/careers/seasonal/

Employment Opportunities

There are a total of 4 entrance gates to the facility. Main Gates&nbsp;are available for use regardless of the ticket type. There are 2 Fast Lane gates located to the left of the box office. You must have your Fast Lane pass to utilize this gate. The VIP Club has a separate entry gate located in Parking Lot 1. All guests using this gate must be VIP clients and have the appropriate ticket.

Entrance Gates

A complete listing of events can be found at https://www.livenation.com/venues/14235/pnc-bank-arts-center?

Event Listing

If you need assistance while at an event, please visit our guest services areas located in the Main Plaza.

Fan Assistance

PNC BANK ARTS CENTER&nbsp;will do our best to get any fan mail sent to the venue to the appropriate parties. We cannot guarantee that any package or letter will be given to an artist. We recommend visiting the artist’s website and sending any items to their designated address. We are not responsible for returning anything that is sent to the venue for an artist.

Fan Mail

For select events, guests can purchase Fast Lane passes via www.livenation.com for each event. The Fast Lane passes do not permit the guest to enter any earlier than the designated gate time, however it does have a shorter line. Fast Lane Gates are located to the left of the Box Office.

Fast Lane

Parking lots will generally open 1.5 - 2 hours prior to our scheduled gate time. Gate times vary, but are usually one hour prior to show time. Please check the specific event page as these dates are subject to change. Please do not attempt to enter the venue any earlier than the designated times as you will be turned around and told to return when the parking lots open.

Gate Times

PNC BANK ARTS CENTER does not offer group ticket sales. If you have a large party that will be attending the show, the only option would be to contact our Premium Seating Department at 732.203.2503. Premium Seating sells all VIP boxes, suites, and clubs at the venue that can accommodate larger parties than the standard ticket limit.

Group Ticket Sales

Guests are expected to behave respectfully and in accordance with venue policy, state and local laws. Any guest that is acting in a manner that venue management deems unsafe can be subject to eviction. If a guest violates a state or local law they will be subject to any tickets or punishment deemed necessary by local law enforcement. We reserve the right to deny entry to any guest for any reason or no reason. If a guest is denied entry to any event, such guest will be issued a refund of the face value of the ticket for the event.&nbsp;

Guest Conduct

PNC BANK ARTS CENTER strives to ensure that all of our guests have a great time at our venue. If you need additional assistance while you are here, please make sure you let us know.Ticketing<ul><li>ADA tickets can be purchased online via www.livenation.com. You do not need to call the box office to place an order as all of our accessible tickets are available through <a href="http://www.livenation.com">livenation.com</a>. Look for the logo on the Find Tickets page to view all available accessible seats. We do have accessible seating in every price range, but be advised it does occasionally sell out. We have very limited seating available for guests on the day of the event so please make sure you purchase accessible seating when you order tickets.</li></ul>Day of Show Parking<ul><li>Accessible Parking is located to the right and left of the main gates. Let the parking staff know that you need accessible parking and they will direct you to this lot. You need to have an accessible placard in order to park in this lot, but please be advised that parking is limited. If you do not absolutely need accessible parking, please park in the general lots.</li></ul>Accessible Stations <ul><li>If you have questions or need assistance, we can answer questions related to seating or other accommodation at Guest Services, located in the Main Plaza</li></ul>Unexpected Needs<ul><li>If you have had an injury or illness that prevents you from using the original seat you purchased, we strongly recommend going through www.livenation.com to exchange all tickets for accessible seats. We will have a very limited number of seats available on the day of the show for such issues, but we cannot guarantee we will be able to seat you. Please remember that accessible seating permits for the guest with the accessible need and one companion.</li></ul>Interpreter Requests<ul><li>If you will need an interpreter for an event, please give us at least 2 weeks notice to secure. Guests that request an interpreter will need to pick up their tickets at will call. When the tickets are picked up we will escort you to your seats. There is no charge for interpreter services. Please call (732) 203-2504 to arrange for an interpreter for your visit.</li></ul>Accommodations<ul><li>All plazas have bathrooms, concession stands, and merchandise stands that are accessible.&nbsp;</li></ul>Venue Specific ADA Inquiries<ul><li>&nbsp;Please call (732) 203-2504&nbsp;</li></ul>

Guests with Disabilities

Guests that require assisted listening devices can contact our venue office prior to the event to arrange for a device. Please give us at least 5 days notice. Guests that require interpreter service can call the venue and arrange this for any event. We need at least 2 weeks notice to secure an interpreter. We can be reached at 732.203.2504.

Hearing Assistance

<ul><li class="li1">ONLY small clutches, wristlets, or fanny packs no bigger than 4.5&rdquo;x6.5&rdquo; OR clear plastic bags NO BIGGER than 12"x12"x6&rdquo; will be allowed inside</li><li>Cameras &ndash; nonprofessional only, no detachable lenses</li><li>Food &ndash; in a clear, 1-gallon ziplock bag</li><li class="li1">Water &ndash; an empty water bottle OR up to 1 gallon of water in a factory sealed bottle is permitted</li></ul>&nbsp;

Items ALLOWED to be brought in to venue:

<ul><li>Weapons of any kind</li><li>Alcohol</li><li>Illegal drugs/substances</li><li>Glass containers</li><li>Cans</li><li>Hard sided/large coolers</li><li>Average sized bags/backpacks</li><li>Large or oversized bags/backpacks, such as luggage, duffel bags, or industrial/camping-sized backpacks</li><li>Laser pointers</li><li>Lawn chairs</li><li>Animals (except service animals)</li><li>Fireworks</li><li>iPads</li><li>Sefie sticks</li></ul>&nbsp;

Items NOT-ALLOWED to be brought in to venue include, but are not limited to:

For your safety and convenience chairs of any kind are NOT permitted to be brought into the venue&nbsp;Specially designed lawn chairs are available for rent in advance or directly at the top of the lawn for $10 per chair and must be turned in at the end of the event.

Lawn Chairs

The lawn is always first come, first served. Guests may notice a row or seat number on their lawn ticket, but that is only used for tracking purposes. There are no assigned seats on the lawn.

Lawn Seating

If you lose an item while you are at an event, you can visit our Security Office located in the Main Plaza to see if it has been turned in.Click <a href="https://pncbankarts.app.pixithq.com/public/#/pnc-bank-arts-center-holmdel/items">HERE</a> to browse our virtual lost and found or file a claim for lost items.&nbsp;You can also call Lost and Found on the days following your show. The phone number for Lost and Found is (732) 203-2599.

Lost and Found

Please report any lost or stolen tickets to Ticketmaster as soon as you are aware they are missing or destroyed. If a ticket needs to be reprinted during the event, guests can visit the box office and have their ticket reprinted for a fee.

Lost or Stolen Tickets

Take Exit 116 on the Garden State Parkway, Northbound and Southbound40 miles south of New York City.https://www.google.com/maps/place/PNC+Bank+Arts+Center

Maps and Directions

Any media inquiries need to be directed to media@LiveNation.com

Media Relations / Press Passes

First Aid is located in the Main Plaza. 503 Safety has trained medical personnel that are able to assist with any issue you encounter. We have ambulances on site throughout the duration of the event that can transport guests if needed. If you have medication that you need stored in a refrigerator, please go to the First Aid office&nbsp;and our medical staff will assist you. If you have a condition that requires you to use a needle for medication while you are here, please do so in our medical office so the syringe can be properly disposed of.

Medical Assistance

Merchandise will be available for all concerts at our Concert Gear booths located in all Plazas. For Festival shows, there will be merchandise located throughout the facility and sold by various vendors. All concert gear is property of the artist and the venue has no responsibility related to the craftsmanship or style of any merchandise. Please make sure you check that you have the correct size and there are no defects in the shirt before you walk away from the stand. The venue cannot assist with replacing or refunding any merchandise after the event has ended.

Merchandise

There is no overnight parking permitted at the venue unless absolutely necessary.

Overnight Parking

Premium Parking is available for purchase in advance on www.livenation.com. Subject to availability Premium Parking is also sold at the venue on the day of a show. Ancillary parking lots are available (for free). Parking staff will direct you. Parking is first come-first served. No saving of parking spaces is permitted.

Parking

NJ State Police are on site for every event and are responsible for directing all traffic into the venue. On duty law enforcement officers are the only individuals able to carry a weapon on our property. We do not allow conceal and carry weapons to be brought onto our property nor we will secure them.

Police Assistance

Premier Parking is available for very event. The price will vary based on event. This can be purchased prior to the show via www.livenation.com or on site at the venue. Premier Parking is located in the North and South Main Lots. Premier Parking does not guarantee early exit out of the parking lot.

Premier Parking

If you are interested in purchasing a floor box, season seats or club access for the season, please contact our PSS department at 732.203.2503 Neither the venue receptionists nor the box office can answer questions regarding pricing or availability for these boxes.

Premium / VIP Seating

Our incredible space is the perfect location to host your next corporate event, private concert, conference, fundraiser or graduation. For more information about renting, please <a href="mailto:pncbankACevents@livenation.com" target="_blank" rel="noopener">email</a> us or click <a href="http://specialevents.livenation.com/venues/pnc-bank-arts-center" target="_blank" rel="noopener">here</a>.PNC Platinum Club is a private space available for group or corporate rentals to make your show day experience more memorable.&nbsp; For more information about renting, please email: <a title="mailto:pncbankACevents@livenation.com" href="mailto:pncbankACevents@livenation.com">pncbankACevents@livenation.com</a>

Private Events

Take NJ Transit to Aberdeen/Matawan station.&nbsp;PNC BANK ARTS CENTER runs shuttles from there to the venue for&nbsp;every Live Nation concert.

Public Transportation

Re-Entry is not permitted at PNC BANK ARTS CENTER. Please ensure that everything you will need for the event is brought in with you. If you do leave at any point in the evening, you will not be allowed back in without a new ticket.

Re-Entry

PNC BANK ARTS CENTER participates in a venue-wide recycling program. You will find recycling bins located throughout the venue. Please recycle where possible.

Recycling

Restrooms are located in all the Plazas.

Restrooms

Scalping or reselling tickets is strictly prohibited on the property of the venue. Any guest caught selling tickets on property will be turned over to local law enforcement.

Scalping Tickets

Venue security and law enforcement are located throughout the facility to ensure a safe and secure environment. All security personnel are wearing white shirts and can assist with any questions or concerns. Please do not hesitate to contact our on-site staff if any assistance is needed. Your safety and security are most important to us. The following details will outline our general venue’s guidelines:https://www.livenation.com/venueguidelines

Security

When coming through the gates, please plan on security using metal detectors and/or a physical pat down for our search procedures. All bags are subject to inspection. If you have a medical reason for not wanting to be searched via metal detectors, please visit our First Aid station in the Main Plaza and they will give you an alternative to our metal detectors. More information can be found here: https://www.livenation.com/venueguidelines/

Security Procedures

Smoking is not permitted in the theatre seating area, or on the Family Friendly lawn to the right of the stage. While we do not restrict smoking on the regular lawn, if guests around you are complaining we will ask you to smoke in the plazas. We appreciate your cooperation.

Smoking

All sponsorship inquiries should be directed to our office. Please call 732.203.2512 and ask to speak with someone in sponsorship. Any handouts or presence on site needs to be cleared with venue sponsorship. If you do not have permission to be on site you will be escorted off property.

Sponsorship / Hand Outs

PNC BANK ARTS CENTER allows strollers, however we have limited space for them to be stored. The lawn has an incline that makes it unsafe for strollers to be on the lawn.

Strollers

Permitted in the lots for 21 and over for ALL SHOWS We are committed to creating a SAFE environment that is fan friendly for all of our guests to enjoy. For most fans, tailgating is a time for enjoying the company of friends and family. For your SAFETY and the enjoyment of all, we ask that you please help by observing these tailgating guidelines:&nbsp;<ul><li>PNC Bank Arts Center parking lots are reserved for concert patrons only.&nbsp;</li><li>Occupy only ONE parking space per vehicle. Guests must tailgate in front of or behind their vehicle only. Tailgating at your vehicle should not interfere with the normal traffic flow. Nor should it interfere with other patrons.</li><li>Please be aware of your surroundings and make note of where you are parked. Please be careful and mindful of all vehicle traffic while in the parking lot especially while your row is being parked.</li><li>All tailgating activities must be conducted in accordance New Jersey State law. Underage drinking is prohibited by law and minors in possession will be addressed aggressively by NJ State Police.</li></ul>

Tailgating

Some shows do allow audio recording so please contact us prior to the event you are attending to confirm if this will be allowed.

Taping

Yellow Cab: 732-741-4512Matawan Taxi: 732-566-3377

Taxis

Traffic is controlled by local law enforcement and the venue. If there are any major traffic issues that will impact the start of the event we will post this information on our social media pages.https://www.facebook.com/PNCARTSCENTER/

Traffic

Are rarely permitted in the venue.&nbsp;Please call 732.203.2500 on the day of the show to inquire.

Umbrellas

Upgrades are available through the Live Nation App under the At Venue tab or through our Upgrades Tab on Live Nation.com by clicking <a href="https://livemu.sc/3LKZOQ3">here</a>.

Upgrades

The VIP lots are located in the North and South Main Lots. Guests must have a pass to access these lots. Guests will be directed to these lots by the venue parking staff.

VIP Parking

All shows will go on rain or shine. However, in the event of severe weather we will keep our fans notified via our social media pages.<a href="https://www.instagram.com/pncartscenter/">instagram.com/pncartscenter</a>&nbsp;An event may be delayed, postponed, or canceled depending on the severity of the weather expected.

Weather

Will call tickets are available for pickup at the box office located next to the Main Gates. Please make sure that you have a photo ID matching the purchaser's name to pick up tickets. Any name changes need to go through Ticketmaster Customer Service- 800-653-8000 Guests are not permitted to put tickets in will call for other guests to pick up. You will need to arrange to meet your party at the facility to deliver tickets. If tickets or passes are being left for you, they will only be left at the box office. This includes meet and greet passes, backstage passes, press passes, and tickets from the tour or other promotional company. We do not receive these tickets until the day of the event after 4pm, so please do not try to pick them up earlier. If your tickets/passes are not in will call, you will need to contact the person that left them for you to determine where they are. The box office cannot contact any member of the tour for you.

Will Call

We can’t wait to see you at PNC Bank Arts Center! Here’s what to expect when you visit us:

PNC Bank Arts Center

Upcoming Events

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