Q: ATMs

We no longer have ATMs on site. We do offer a free “CASH TO CARD” option located at Guest Services. We will exchange any cash denomination for a prepaid card to use at the venue. This prepaid card can be used anywhere credit/debit cards are accepted. There will be no fees for the cash to card exchange.

Question 1

Address

Accepted Answer

Physical Address: 61 Savitt Way Hartford, Connecticut 06120

Question 2

Alcohol

Accepted Answer

Xfinity Theatre offers a wide variety of alcoholic beverages for purchase during your time at the venue. You are not permitted to bring any alcoholic beverages into the venue. A valid and current Driver License or State ID card is required to purchase alcohol- guests will be required to show ID every time they purchase.

Question 3

All Access Passes

Accepted Answer

All Access passes or Backstage Passes are not available for purchase. Visit www.livenation.com to view any VIP packages that may involve a meet and greet or additional access. The venue box office does not sell any meet and greet, backstage or venue passes.

Question 4

ATMs

Accepted Answer

We no longer have ATMs on site. We do offer a free &ldquo;CASH TO CARD&rdquo; option located at Guest Services. We will exchange any cash denomination for a prepaid card to use at the venue. This prepaid card can be used anywhere credit/debit cards are accepted. There will be no fees for the cash to card exchange.

Question 5

Automobile Assistance

Accepted Answer

If any assistance is needed with your vehicle please contact your normal Emergency Assistance provider. Xfinity Theatre does not have tow or lockout services on site. Emergency assistance vehicles are permitted on property to assist with lockouts, jumps or tows but the guest will need to arrange for such services.

Question 6

Bag Policy

Accepted Answer

We only will allow clear plastic, vinyl or PVC tote bags no larger than 12&rdquo; x 6&rdquo; x 12&rdquo; and/or small clutch bags (6&rdquo;x 9&rdquo;). No other bags of any type will be allowed. All bags are subject to search upon entry. Guests have the right to refuse a bag search and the venue has the right to refuse entry. If you have any items that are not allowed into the venue, please return them to your vehicle.

Question 7

Banners and Signs

Accepted Answer

Signs larger than 8.5 X 11 in are not permitted into the venue. This size is a standard sheet of paper. We do not allow banners or signs that are larger than this due to the potential to block other guests&rsquo; view of the performance. All signs must be appropriate in nature and not be a distraction to the artist.

Question 8

Bicycle Parking

Accepted Answer

Stationary bike racks are not available at this location. Xfinity Theatre is not responsible for lost or stolen bicycles.

Question 9

Box Office

Accepted Answer

The box office at XFINITY Theatre will be open on-day-of-show only.  If you&rsquo;d like to purchase tickets, please visit us at www.livenation.com.  If you&rsquo;re looking to obtain a refund for a show that was either canceled, postponed or rescheduled, please visit us at www.livenation.com/refund for more information.  We look forward to seeing you at our next show at XFINITY Theatre

Question 10

Bus Parking

Accepted Answer

Buses are considered an oversized vehicle and will be charged at least $100.00 if remaining on site during the event. Bus parking is limited and is on a first come first served basis. Buses that will be dropping off guests can leave the parking lot and return 45 minutes prior to the end of the event with no additional charge. All buses may be boarded by our security staff to ensure no underage drinking is taking place on the bus. If there is any underage drinking- the whole bus will be turned around and no one will be able to enter the event. The venue will not issue refunds and bears no expense that will be incurred due to non-admittance. Hartford Police Department will be on site assisting in the parking lot to ensure all guests on buses are acting appropriately and within accordance of the law. *Subject to change based on event.

Question 11

Camera Policy

Accepted Answer

SUBJECT TO CHANGE - The standard venue policy allows camera phones and disposable cameras, Any camera that has a detachable lens will be considered professional and will not be allowed. If the camera lens zooms out of the camera more than 1 inch, it will be considered a professional camera and will not be allowed.  Some artists do not permit cameras so please check back for the show you will be attending to ensure that we will be allowing cameras in.

Question 12

Camping

Accepted Answer

The venue does not allow camping or overnight parking of any kind.

Question 13

Cancellation Policy

Accepted Answer

Cancellations will only occur in the event of severe weather, artist cancellation, or an act of God. In the event of a cancellation local media will be notified and any information about a potential reschedule will be made available. Refunds will be available at the point of purchase

Question 14

Cell Phones

Accepted Answer

Generally cell phones are permitted in the venue. On occasions, comedy shows in particular, cell phones usage may not be allowed due to artist requests.

Question 15

Children

Accepted Answer

All of our events are all ages. Children 2 and under do not require a ticket, but must sit on a parent's lap. Venue management is not responsible for artistic content and therefore we ask that parents use discretion when deciding whether to purchase tickets for children.

Question 16

Conceal and Carry

Accepted Answer

Xfinity Theatre does not allow weapons of any kind on our property. Guests should follow all applicable laws regarding securing a weapon in a vehicle if they have it on them when they arrive. The venue will not secure weapons and will take no responsibility for any weapons left in vehicles.

Question 17

Concessions

Accepted Answer

Xfinity Theatre offers a wide variety of concession options through the venue. This includes cheeseburgers, chicken tenders, fries, hot dogs, nachos, pretzels, candy, popcorn, fountain soda (Pepsi Products), water, and Red Bull. Concessions are located throughout the venue with multiple locations in our main plaza, upper plaza, lobby, as well as on the lawn.

Question 18

Contact Information

Accepted Answer

Xfinity Theatre Administrative Office &ndash; (860) 548-7370
Box Office &ndash; (203) 265-1501
Premium Seating Sales - (203) 949-7715
TicketMaster Customer Service &ndash; 1 (800) 653-8000
Address &ndash; 61 Savitt Way Hartford, Connecticut 06120

Question 19

Credit/Debit Cards

Accepted Answer

All main concession stands take Visa / MasterCard / Discover and American Express. See Guest Services in Main Lobby for &ldquo;CASH TO CARD&rdquo; exchange. All merchandise stands take all major credit cards.

Question 20

Designated Driver

Accepted Answer

Hartford HealthCare is offering a free fountain soda to guests that commit to be the designated driver for their party. Please visit the designated driver booth located at the Guest Services table in the lobby.

Question 21

Drinking Water

Accepted Answer

Guests are permitted to bring in one (1) factory sealed bottle of water up to one liter in size. This policy is subject to change based on artist requests or safety considerations. Water refill stations are located in the mid-way plaza next to Dog Haus and across from Hector's Show Mode Lounge.  Water fountains are located by the lobby restrooms. Aluminum bottles and refillable plastic water bottles are permitted. Camelbacks are not permitted.

Question 22

Drop Offs

Accepted Answer

Drop off areas are located in our EZ Out parking lot. (Entrance to lot is on the east side of Reverend Moody Overpass and Savitt Way intersection, by the Mini Cooper dealership). Please follow directional signs and staff to the appropriate drop-off/pick up location. Guests cannot remain in their vehicles during the event. They must drop off and return 45 minutes prior to the end of the show. If you are not back within 45 minutes of the end of the event- you will not be allowed to enter until the majority of cars have exited the parking lot. Local law enforcement will shut down all incoming traffic and only allow traffic out of the venue.

Question 23

Emergency

Accepted Answer

In the event of an emergency while on site, Xfinity Theatre has trained paramedics to assist with any medical issues. First aid is located to the right of the main gates as you enter the venue but any staff member with a radio can dispatch First Aid to the location needed. Local law enforcement officers are also on site for every event and can assist if needed or requested. Venue management works closely with all appropriate emergency agencies and services to ensure that we are up to date on any dangerous weather or potential crowd related issues. In the event of a weather emergency- we will communicate with guests that are inside of the facility as well as guests on their way to the venue. Please follow our Facebook page for the latest developments on event days.
https://www.facebook.com/XfinityTheatre/
https://twitter.com/xfinitytheatre
https://www.instagram.com/xfinitytheatre/

Question 24

Employment Opportunities

Accepted Answer

The venue begins hiring for each season in early March. If you are interested in working for the venue please visit: http://www.livenationentertainment.com/careers

Question 25

Entrance Gates

Accepted Answer

There are a total of 2 General Admission entrance gates to the facility. Both gates are available for use regardless of the ticket type. The Fast Lane entrance is located at Gate C to the left of the box office. You must have your event ticket and Fast Lane pass to utilize this gate. The VIP Club has a separate entry gate located to the right of the main gate, across from ADA Accessible parking area. All guests using this gate must be VIP clients and have the appropriate ticket.

Question 26

Event Listing

Accepted Answer

A complete listing of events can be found here.

Question 27

EZ Out Parking

Accepted Answer

Quick & easy exit after the show! Be one of the first out of traffic and on your way home before most everyone else. This lot is near the venue and has a  dedicated exit with quick access to 91 North and South. Entrance to lot is on the east side of Reverend Moody Overpass and Savitt Way intersection, by the Mini Cooper dealership.
Purchase in advance by adding EZ Out Parking to your ticket purchase when buying on LiveNation.com or by going to the Upgrades page of this website. Parking Hang Tags will be mailed out 10 days in advance of event, and MUST be displayed as you approach the venue to gain access to the lot. You may also purchase in advance at the Toyota Oakdale Theater Box Office in Wallingford, CT.
Day of show purchases can be made at the entrance to the lot, subject to availability. Rates vary by event. Cash and Credit are accepted.
Only credit/debit cards and mobile pay are accepted.

Question 28

Fan Assistance

Accepted Answer

If you need assistance while at an event, please visit our GUEST SERVICES STAND located in the main lobby. Entering the main lobby, the GUEST SERVICES stand will be on your right-hand side in the corner. If you are in the lobby, the GUEST SERVICES stand will be in the corner to the left of the main lobby doors.

Question 29

Fan Mail

Accepted Answer

Xfinity Theatre will do our best to get any fan mail sent to the venue to the appropriate parties. We cannot guarantee that any package or letter will be given to an artist. We recommend visiting the artist&rsquo;s website and sending any items to their designated address. We are not responsible for returning anything that is sent to the venue for an artist.

Question 30

Fast Lane

Accepted Answer

For select events guests can purchase Fast Lane passes at www.livenation.com or go to the Upgrades page of this website. The Fast Lane passes do not guarantee the guest to enter any earlier than the designated gate time, however it does have a shorter line. Fast Lane Gates are located at Gate C, to the left of the box office.

Question 31

Gate Times

Accepted Answer

Parking lots will generally open 3 hours prior to our scheduled gate time. Gate opening times vary, but are usually 1.5 hours prior to show time. Please check the specific event page as these times are subject to change. Please do not attempt to enter the venue any earlier than the designated times as you will be turned around and told to return when the parking lots open.

Question 32

Group Ticket Sales

Accepted Answer

Xfinity Theatre does not offer group ticket sales. If you have a large party that will be attending the show the only option would be to contact our Premium Seating Department at 203-949-7715. Premium Seating sells all VIP boxes, suites, and clubs at the venue that can accommodate larger parties than the standard ticket limit.

Question 33

Guest Conduct

Accepted Answer

Guests are expected to behave respectfully and in accordance with venue policy, state and local laws. Any guest that is acting in a manner that venue management deems unsafe can be subject to eviction. If a guest violates a state or local law they will be subject to any tickets or punishment deemed necessary by local law enforcement. We reserve the right to deny entry to any guest.

Question 34

Guests with Disabilities

Accepted Answer

Xfinity Theatre strives to ensure that all of our guests have a great time at our venue. If you need additional assistance while you are here please make sure you let us know.

Ticketing- ADA tickets can be purchased online via livenation.com. You do not need to call the box office to place an order as all of our accessible tickets are available through www.livenation.com. Look for the  logo on the Find Tickets page to view all available accessible seats. We do have accessible seating in every price range, but be advised it does occasionally sell out. We have very limited seating available for guests on the day of the event so please make sure you purchase accessible seating when you order tickets.
Day of Show Parking- Accessible Parking is located within the Premier Parking lot adjacent to the main gates. To provide ADA Accessible parking to our guests who need it, we require guests to display a valid ADA Accessible hangtag or license plate. The owner of the placard must be in the vehicle and ready to provide proof of ownership. This includes a photo ID and signature to match.  ADA parking is available on a first come first served basis.   
Accessible Stations- if you have questions or need assistance please visit our Administrative Office located next to the main lobby.
Unexpected Needs- if you have had an injury or illness that prevents you from using the original seat you purchased we strongly recommend going through www.livenation.com to exchange all tickets for accessible. We will have a very limited number of seats available on the day of the show for such issues, but we cannot guarantee we will be able to seat you. Please remember that accessible seating permits for the guest with the accessible need and one companion.
Interpreter Requests- if you will need an interpreter for an event please give us at least 2 weeks notice to secure. Guests that request an interpreter will need to contact our guest services located in the Main Lobby and we will introduce you to your interpreter for the evening and take you to your seats. There is no charge for interpreter services. Please call 860-548-7370to arrange for an interpreter for your visit.
Accommodations- all venue bathrooms, concession stands, and merchandise stands are accessible.

Question 35

Hearing Assistance

Accepted Answer

Guests that require assisted listening devices can contact our venue office prior to the event to arrange for a device. Please give us at least 2 days notice. Guests that require interpreter service can call the venue and arrange this for any event. We need at least 2 weeks notice to secure an interpreter. We can be reached at 860-548-7370.

Question 36

Hotels

Accepted Answer

Radison Hotel Hartford
50 Morgan Street Hartford, CT 06120
860.549.2400
1 mile to amphitheater
Hilton Hartford
315 Trumbull St, Hartford, CT 06103
(860) 728-5151
3 miles to venue
https://secure3.hilton.com/en_US/hi/reservation/book.htm?execution=e1s1
Holiday Inn Hartford East
100 East River Drive East Hartford, CT 06138
(860) 528-9703
3 miles to amphitheater
Sheraton Hartford Hotel at Bradley Airport
1 Bradley Intl Airport Windsor Locks, CT 06096
(860) 627-5311
8 miles to amphitheater

Question 37

Items ALLOWED to be brought in to venue:

Accepted Answer

Clear plastic, vinyl or PVC tote bags no larger than 12&rdquo; x 6&rdquo; x 12&rdquo; and/or small clutch bags (6&rdquo;x 9&rdquo;) &ndash; subject to search at gate.
Non-professional cameras (Pocket sized, point & shoot, no removable lenses)
Lawn/ Beach Chairs - For the safety and convenience of all our guests, only collapsible lawn/camping chairs will be permitted with the height of the chair not to exceed 43&rdquo; when collapsed. Canopies, footrests, side tables, and other attachments are prohibited. This policy will be strictly enforced. Chairs not meeting these specifications will not be allowed entry. Low profile/beach chairs may be rented upon entering the facility in the upper plaza or in advance at the following website: https://www.livenation.com/venue/KovZpZAEkFnA/xfinity-theatre-events#upgrades *Subject to change per event, check the Day of Show tab
Small Blankets or beach towels
Small clutch type handbags 
Compact Umbrellas
1 factory sealed plastic bottle of water up to 1 liter (non-frozen) per guest 
Empty non-glass water bottle 
Food - must fit in a one gallon, clear Zip-Loc style bag

*Items listed are subject to change or vary on show day*

Question 38

Items NOT-ALLOWED to be brought in to venue include, but are not limited to:

Accepted Answer

Pop-up tents
Golf umbrellas or umbrellas with metal pointed ends
Solid bags larger than 6&rdquo;x9&rdquo; 
Clear bags larger than 12&rdquo;x12&rdquo;x6&rdquo; 
Professional cameras with detachable lenses or cameras with lenses that extend 1" or more
GoPro&rsquo;s or Video recording devices
Audio recording devices
iPads or tablets
Selfie Sticks
Drones
Large camping, lounge or tri-fold chairs
Soft or Hard side coolers
Wagons or large non-collapsible stroller
Alcohol or illicit substances
Glass, metal, cans (regardless of contents)
Knives, guns, mace, pepper gas or any other item deemed a potential weapon
Fireworks or other incendiary devices
Chains or spiked jewelry
Large signs, posters or flags
Laser pointers
Glow sticks
Animals (except ADA approved service animals)
Any other item that may pose a threat to other guests, staff or performers

*Items listed are subject to change or vary on show day*

Question 39

Lawn Chair Rental

Accepted Answer

Lawn Chairs are available for rent at the venue for $10.00 per chair or in advance at https://www.livenation.com/venue/KovZpZAEkFnA/xfinity-theatre-events#upgrades. They must be returned at the end of the show to the pick-up location. Guests can bring their own collapsible lawn/camping chairs, but the height of the chair cannot exceed 43&rdquo; when collapsed. Canopies, footrests, side tables, and other attachments are prohibited.

Question 40

Lawn Seating

Accepted Answer

The lawn is always first come, first serve. Guests may notice a row or seat number on their lawn ticket, but that is only used for tracking purposes. There are no assigned seats on the lawn.

Question 41

Lost and Found

Accepted Answer

If you lose an item while you are at an event, you can visit Guest Services in the Main Lobby to see if it has been turned in. Or click on the link below to view our virtual lost and found! You can communicate with us and set up a time to pick up your item. Don't want to come back to pick up your item? No problem- you can set up shipping right from the website! 
xfinitytheatre.crowdfind.com

Question 42

Lost or Stolen Tickets

Accepted Answer

Please report any lost or stolen tickets to Ticketmaster as soon as you are aware they are missing or destroyed. If a ticket needs to be reprinted during the event, guests can visit the box office and have their ticket reprinted for a fee.

Question 43

Maps and Directions

Accepted Answer

From Worcester, Boston and Points East: I-84 West to exit 50 (Main Street). Take a right at end of the ramp onto Market Street. Theater is located one mile up on the left. Follow signs for XFINITY Theatre parking.
 
From Danbury, CT and Points West: I-84 East to Exit 50 (Main Street) Take a left onto Windsor and an immediate right onto Pleasant. At the next light, take a left onto Market Street. You'll be on the R.A. Theater is located one mile up on the left. Follow signs for XFINITY Theatre parking. 
 
From New Haven, Fairfield County, NYC Area and Points South: I-95 North or the Merritt Parkway North to I-91 North (begins in New Haven.) Take Exit 32B (Trumbull Street.) Take a right at the end of the ramp onto Market Street. Follow signs for XFINITY Theatre parking.
 
From Springfield, MA and Points North: I-91 South to Exit 33 (Jennings Road.) Take a right off the exit. At the first light take a left onto Weston Street. Theater is located 1 mile up on the right. Follow signs for XFINITY Theatre parking.

Question 44

Media Relations/Press Passes

Accepted Answer

Any media inquiries need to be directed to our Local Office:  203-269-8721

Question 45

Medical Assistance

Accepted Answer

First Aid is located to the left next to the main gates once you are inside the facility. We have trained medical personnel that are able to assist with any issue you encounter. We have ambulances on site throughout the duration of the event that can transport guests if needed. If you have medication that you need stored in a refrigerator please go to First Aid and our medical staff will assist you. If you have a condition that requires you to use a needle for medication while you are here- please do so in our medical office so the syringe can be properly disposed of.

Question 46

Medication Needs

Accepted Answer

It is recommended that guests bringing medication into the venue for necessary or possible administration during the show utilize or have with them the original container and/or label pertaining to the prescription, or other form of documentation or confirmation of personal medical use, which may be requested of the guest for examination and verification by venue staff or security.

Question 47

Merchandise

Accepted Answer

Merchandise will be available for all concerts at our merchandise booths located inside the main gates, inside the lobby and in the upper plaza near the lawn. For Festival shows- there will be merchandise located throughout the facility and sold by various vendors. All concert gear is property of the artist and the venue has no responsibility related to the craftsmanship or style of any merchandise. Please make sure you check that you have the correct size and there are no defects in the shirt before you walk away from the stand. The venue cannot assist with replacing or refunding any merchandise after the event has ended.

Question 48

Mobile Ticketing

Accepted Answer

Since the 2019 season, Ticketmaster tickets are digital. Please ensure the account holder has their phone available to present the tickets at the entrance. Should there be any issues, please visit our Box Office located near the front entrance.

Question 49

Motorcycle Parking

Accepted Answer

Motorcycles parking is limited and located to the left of our main gates. Motorcycle parking is $20.00.

Question 50

Overnight Parking

Accepted Answer

There is no overnight parking permitted at the venue. Xfinity Theatre doesn&rsquo;t actively tow vehicles unless they are parked illegally or blocking emergency access. However, any unauthorized vehicles on site prior to an event or after an event could be towed at the owner&rsquo;s expense.

Question 51

Parking

Accepted Answer

Xfinity Theatre parking is located in 5 main locations:
 
Premier Parking Lot &ndash; paid Premier Parking and Reserved Parking are located adjacent to the main entrance of the facility and be accessed at the intersection of Savitt Way and Weston streets. Go to the "Premier Parking" or &ldquo;Reserved Parking&rdquo; header for more information on how to purchase.
 
EZ Out Parking Lot - paid EZ Out parking is located to the West at the intersection of Savitt Way and Weston Streets. Go to the &ldquo;EZ Out Parking&rdquo; header for more information on how to purchase.
 
Railtech Parking Lot &ndash; no additional charge for parking in the Railtech lot located at the intersection of New Road and Weston Streets, one light north of the entrance to the Premier Parking lot.
 
Market-Pequot Lot &ndash; no additional charge for parking in the Market-Pequot lot located at the intersection of Market and Pequot streets just north of exit ramp 32B on I-91.
 
Morgan Street Garage &ndash; nFor $10, additional parking is available in the Morgan street garage located at the intersection of Market and Talcott Streets just south of the I-84/I-91 interchange on Market street.
 
Oversized Vehicle Parking - Go to the "Bus Parking" header for more information
 
ADA Accessible Parking -  is located within the Premier Parking lot adjacent to the main gates. To provide ADA Accessible parking to our guests who need it, we require guests to display a valid ADA Accessible hangtag or license plate. The owner of the placard must be in the vehicle and ready to provide proof of ownership. This includes a photo ID and signature to match.  ADA parking is available on a first come first served basis.

Question 52

Police Assistance

Accepted Answer

Local law enforcement are on site for every event and are responsible for directing all traffic into the venue. On duty law enforcement officers are the only individuals able to carry a weapon on our property. We do not allow conceal and carry weapons to be brought onto our property nor will we secure them.

Question 53

Pop-Up Tents

Accepted Answer

Pop-up tents are not permitted into the venue. No exceptions.

Question 54

Premier Parking

Accepted Answer

Park close to the front gates and guarantee your parking spot right up to show time! This lot is located on Savitt Way. Premier Parking spaces will be held for you up until the start of the show and cannot be guaranteed if you arrive after the show starts.
Purchase in advance by adding Premier Parking to your ticket purchase when buying on LiveNation.com or by going to the Upgrades page of this website. Parking Hang Tags will be mailed out 10 days in advance of event, and MUST be displayed as you approach the venue to gain access to the lot. You may also purchase in advance at the Toyota Oakdale Theater Box Office in Wallingford, CT.
Day of show purchases can be made at the entrance to the lot, subject to availability. Rates vary by event. Cash and Credit are accepted.

Question 55

Premium/VIP Seating

Accepted Answer

If you are interested in purchasing a floor box, season seats or club access for the season please contact our PSS department at (203) 949-7715. Neither the venue receptionists nor the box office can answer questions regarding pricing or availability for these boxes.

Question 56

Private Events

Accepted Answer

Our incredible space is the perfect location to host your next corporate event, private concert, conference, fundraiser or graduation. For more information about renting, please email us or click here.

Question 57

Public Transportation

Accepted Answer

CT Transit does provide limited service to the area surrounding Xfinity Theatre. Please check their schedule in advance of the event to confirm the last pick time.
https://www.cttransit.com

Question 58

Re-Entry

Accepted Answer

Re-Entry is not permitted at Xfinity Theatre. Please ensure that everything you will need for the event is brought in with you. If you do leave at any point in the evening, you will not be allowed back in without a new ticket.

Question 59

Recycling

Accepted Answer

Live Nation is dedicated to reducing waste and consumption across the live music experience at our amphitheaters across the country. You will find recycling and composting stations throughout the venue with instructional signage as to what items should be disposed of in each bin.

Question 60

Restrooms

Accepted Answer

Restrooms are located throughout the venue. We have indoor restrooms located inside our main lobby as well as west side of our main plaza &ndash; to the right as you enter the front gates and in the Xfinity Hot Spot. 
The largest collection of indoor restrooms for men and women is located on the west side of the main plaza to the right as you enter the main gates. We encourage guests to save time by taking a few extra steps to reach this location and enjoy much shorter lines &ndash; especially for our female guests.
In addition, we have a large number of portable toilets in three locations within the venue &ndash; upper plaza across from main lawn stairs, center top of the lawn and bottom of the lawn house right/800 section.

Question 61

Scalping Tickets

Accepted Answer

Scalping or reselling tickets is strictly prohibited on the property of the venue. Any guest caught selling tickets on property will be turned over to local law enforcement.

Question 62

Security Procedures

Accepted Answer

When coming through the gates, please plan on security using metal detectors and/or a physical pat down for our search procedures. All bags are subject to inspection. If you have a medical reason for not wanting to be searched via metal detectors, please inform the security supervisor at your entrance and they will help you visit our First Aid station, which is located to the right of the main gate, and they will assist in finding an alternative to our metal detectors.
Venue security and law enforcement are located throughout the facility to ensure a safe and secure environment. All security personnel are wearing white shirts and can assist with any questions or concerns. Please do not hesitate to contact our on-site staff if any assistance is needed.
Your safety and security are most important to us. The following details will outline our general venue&rsquo;s guidelines:  https://www.livenation.com/venueguidelines

Question 63

Service Animals

Accepted Answer

Like many venues and other large places of assembly, the Xfinity Theatre has a &ldquo;no pets&rdquo; policy. However, Live Nation&rsquo;s policy explicitly permits guests with disabilities who use dogs as service animals. Xfinity Theatre's policy, consistent with ADA&rsquo;s revised guidelines, defines &ldquo;service animal&rdquo; as limited to a dog that is individually trained to do work or perform tasks for an individual with a disability. The task(s) performed by the dog must be directly related to the individual&rsquo;s disability.
Xfinity Theatre requires, consistent with the ADA, that service animals must be harnessed, leashed, or tethered, unless these devices interfere with the service animal&rsquo;s work or the individual&rsquo;s disability prevents him or her from using these devices. Individuals who cannot use such devices must maintain control of the animal through voice, signal, or other effective methods.

Question 64

Smoking

Accepted Answer

No smoking is allowed inside the lobby or reserved seating areas. While we do not restrict smoking on the lawn please be courteous to others - if guests around you are complaining we will ask you to smoke in the plazas. We appreciate your cooperation.