Q: Get in Touch

Xfinity Theatre Administrative Office – (860) 548-7370 Box Office – (203) 265-1501 Premium Seating Sales - (203) 949-7715 TicketMaster Customer Service – 1 (800) 653-8000

Question 1

Can I Bring Food & Drinks Into the Venue?

Accepted Answer

Outside food & beverages are not allowed except for one (1) sealed water bottle and one (1) clear gallon-sized bag for snacks. There will be a wide variety of dinner and beverage options available for purchase on-site.

Question 2

Where is Will Call?

Accepted Answer

Will Call is open during regular business hours and on event nights. Picture ID is required for all tickets picked up from Will Call. However, if you will not be arriving with other members of your party, please plan to secure your tickets in advance, as the Box Office can not accept tickets to be left at Will Call for someone arriving late.

Question 3

What Items Can I Bring Into the Venue?

Accepted Answer

Items ALLOWED to be brought in to venue:

Clear plastic, vinyl or PVC tote bags no larger than 12&rdquo; x 6&rdquo; x 12&rdquo; and/or small clutch bags (4.5&rdquo;x 6.5&rdquo;) &ndash; subject to search at gate.
Non-professional cameras (Pocket sized, point & shoot, no removable lenses)
Lawn/ Beach Chairs - Chairs must sit no higher than 9 inches above the ground. Lawn chair rentals are available inside at the upper plaza. *subject to change per event, check the Day of Show tab 
Small Blankets or beach towels
Small clutch type handbags 
Compact Umbrellas
1 factory sealed plastic bottle of water up to 1 liter (non-frozen) per guest 
Empty non-glass water bottle 
Food - must fit in a one gallon, clear Zip-Loc style bag

Items NOT-ALLOWED to be brought in to venue include, but are not limited to:

Pop-up tents
Golf umbrellas or umbrellas with metal pointed ends
Bags larger than 16x16x8
Professional cameras with detachable lenses or cameras with lenses that extend 5" or more
GoPro&rsquo;s or Video recording devices
Audio recording devices
iPads or tablets
Selfie Sticks
Drones
Camping, lounge or tri-fold chairs
Soft or Hard side coolers
Wagons or large non-collapsible stroller
Alcohol or illicit substances
Glass, metal, cans (regardless of contents)
Knives, guns, mace, pepper gas or any other item deemed a potential weapon
Fireworks or other incendiary devices
Chains or spiked jewelry
Large signs, posters or flags
Laser pointers
Glow sticks
Animals (except ADA approved service animals)
Any other item that may pose a threat to other guests, staff or performers

Question 4

How Does Weather Impact the Show?

Accepted Answer

All events at Xfinity Theatre are rain or shine
For up to date weather in Hartford, CT click here!

Question 5

Will There Be Traffic?

Accepted Answer

Traffic is always heavy on show day, expect delays. We strongly encourage carpooling. CONCERT TRAFFIC WILL BE EXTREMELY HEAVY, PLEASE CAR POOL AND ARRIVE EARLY TO AVOID BACKUPS.
Click here to check traffic!

Question 6

Does Xfinity Theatre Have Wifi?

Accepted Answer

Free WIFI is now available at Xfinity Theatre

Question 7

Get in Touch

Accepted Answer

Xfinity Theatre Administrative Office &ndash; (860) 548-7370
Box Office &ndash; (203) 265-1501
Premium Seating Sales - (203) 949-7715
TicketMaster Customer Service &ndash; 1 (800) 653-8000

XFINITY Theatre

Upcoming Events

Welcome to Xfinity Theatre

FAQs

Can I Bring Food & Drinks Into the Venue?

Where is Will Call?

What Items Can I Bring Into the Venue?

How Does Weather Impact the Show?

Will There Be Traffic?

Does Xfinity Theatre Have Wifi?

Get in Touch

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