Know Before You Go
We can’t wait to see you back at North Island Credit Union Amphitheatre! Here’s what to expect when you visit us again. *Keep an eye on socials for updates and watch your emails for additional info about your show.
Please review Clear Bag Policy, Mobile Ticketing, and Contactless Payment information before you arrive:
The following clear bag policy is in place: Bags up to 12” x 6” x 12” are allowed in the venue. All bags will be searched prior to entry. Bags that are not clear will be subject to additional search. Guest have the right to refuse a bag search and the venue has the right to refuse entry. If you have any items that are not allowed into the venue please return them to your vehicle. You can also visit one of our bag check areas before entering the venue to check your bag for a small fee or purchase an approved clear bag.
All our events will be Mobile Entry. That means your mobile device will be used to gain access to the event. Tickets will not be emailed or available for print.
For more information on mobile entry, click here.
Phone troubles? Visit the box office on event day for assistance. Be prepared to show your ID.
All points of sale will only accept credit or debit. In the event you are not carrying a credit or debit card, staff will be available on-site at the guest services booth to exchange cash for card, dollar for dollar, without any service fees.
Items ALLOWED to be brought in to the venue:
- Clear plastic, vinyl or PVC tote bags no larger than 12” x 6” x 12”
- small clutch bags (6”x 9”)
- Cameras - nonprofessional only, no detachable lenses
- Small Blankets / Beach Towels
- Signs 8.5"x11" or smaller
- Sealed bottle of water (not frozen) under 20oz
- Empty refillable plastic water bottle (no glass or metal)
Items NOT-ALLOWED to be brought in to the venue include but are not limited to: (Subject to change)
- Large or oversized bags, including luggage, duffel bags, or large/industrial/camping-sized back packs (Any bag larger than 12" x 12" x 6" will not be permitted). Any bag larger than a clutch MUST BE CLEAR.
- Chairs / Lawn Chairs
- Weapons and sharp objects of any kind
- Outside food of any kind
- llegal drugs/substances
- Glass containers of any kind
- Pepper spray
- Laser pointers
- Animals (Service animals are permitted. Emotional Support Animals NOT permitted.)
- Blankets larger than 6’x 6’
- Banners/Signs larger than 8.5x11 (standard sheet of paper)
- Balls or Frisbees
- Selfie Sticks
- Video Cams / Go Pros / iPads
- Glow sticks
- Stollers, baby carriers or wagons
- Beverages other than a sealed (not frozen) bottle of water up to 20oz.
- Flyers and stickers
- Musical instruments
- Cameras with detachable lens or manual external zoom
Live Nation reserves the right to adjust North Island Credit Union Amphitheatre policies at its sole discretion or the discretion of artists without any prior notice.
GENERAL PARKING: Every ticket includes general parking. General parking gates typically open at 4PM on day of show.
EARLY BIRD PARKING: (lot A) allows access to park 2 hours prior, up until general parking gates open. This is available for purchase in advance or day of show.
VIP PARKING (east entrance) & PREMIER PARKING (west entrance - lot B) is available for purchase in advance or day of show if you would like to park in a paved lot and closer to the venue entrance.
E-Z OUT PARKING: A quick and easy exit after the show. You can be one of the first out of the venue and be on your way home before all of the traffic. Limited spots available to ensure quick exit to main roadway. E-Z Out parking only guarantees a fast exit to the main road. There is no expedited lane when you are off property.
Please Note: In 2023 our parking lots will also be cashless. We accept credit/debit cards and mobile pay. The Premier Parking lot and the VIP Parking lot are paved lots. All other lots are unpaved. RV’s, limo’s and oversized vehicles will be charged more than standard cars. Space is limited and some parking lots may not be available at the time you arrive. Premier Parking does not guarantee early exit out of the parking lot. You will not be permitted to park in parking lots before the parking lots open. Overnight parking is not allowed in any lot.
Ride Share Drop Off: The area for vehicles to drop-off guests is located on the West side of the venue between lots C & F, accessible from Heritage Rd. Please follow the electronic signs to the drop-off area.
Ride Share Pick Up: Ride share pickup location is on Main Street heading West only. Ride shares should exit on Olympic Parkway, turn right on Heritage and turn right on Main Street to arrive at the ride share pickup location.
Traffic delays should be expected. Please allow ample travel time. Utilize the carpool lanes. To avoid heavy traffic at the venue, plan to arrive at or before General Gate open time as noted on your ticket.
Rain or Shine, the show goes on
To check the local forecast head accuweather.com
If upgrades are available, they are only available day of show. Please check with box office or guest services to see if upgrades are available (contact info below).
For General Venue Information please call: 619-494-5600
For Box Office please call: 619-494-5598
To stay up-to-date on show announcements, sign up for our newsletter and follow us on social media!
I-805 South; Exit at Main Street/Auto Park Dr. in Chula Vista - Turn Left; 2 miles to Heritage Rd. Follow the signs to parking.
In the event of traffic backups at the I-805 -- Main St / Auto Park Drive exit, continue south on I-805 to Palm Avenue (1 exit South of Main Street / Auto Park Drive). From Palm Avenue, get back on to I-805 North. Take the Main Street / Auto Park Drive Exit.
I-5 South; Exit Main St. - Turn Left; 5.5 miles East to Heritage Rd.
I-125 South; Exit Otay Mesa Rd- Turn Right; Turn Right at Heritage Rd. 1.5 miles North to Entertainment Cir.
I-905; Exit Caliente Rd.- Go North; Turn Right at Otay Mesa Rd; Turn Left at Heritage Rd. 1.5 miles to Entertainment Cir.
The North Island Credit Union Amphitheatre Box Office is now open. The box office hours are Mondays, Wednesdays & Fridays from 10am to 5pm. You can visit the box office during these hours if you would like to purchase tickets in person. Please note that we no longer print physical tickets and all tickets will be sent to your mobile phone.
The box office is cashless. We accept VISA, MC, AMEX, DISCOVER, APPLE PAY OR GOOGLE PAY.
Current open roles include:
All bags are subject to search upon entry. Guest have the right to refuse a bag search and the venue has the right to refuse entry. If you have any items that are not allowed into the venue please return them to your vehicle.
To reduce staff contact with guest belongings, we have implemented the following bag policy: We will allow CLEAR plastic/vinyl tote bags no larger than 12” x 6” x 12” and/or small clutch bags (6”x 9”). The small clutch bags do not need to be clear. No other bags of any type will be allowed.
North Island Credit Union Amphitheatre participates in a venue wide recycling program. You will find recycling bins located though-out the venue. Please recycle where possible.
North Island Credit Union Amphitheatre offers a wide variety of alcoholic beverages for purchase during your time at the venue. You are not permitted to bring any alcoholic beverages into the venue. A valid and current Driver License or State ID card is required to purchase alcohol- guests will be required to show ID every time they purchase.
ALCOHOL POLICY FOR GUESTS UNDER AGE 21 -NO POSSESSION OR CONSUMPTION OF ALCOHOL ALLOWED. VIOLATORS WILL BE PROSECUTED AND EJECTED FROM THE PREMISES. CAL. BUS. & PROF. CODE 25662
ALCOHOL POLICY FOR GUESTS 21 OR OLDER - BE PREPARED TO SHOW ID
FOR YOUR SAFETY AND THE SAFETY OF OTHERS, PLEASE DRINK RESPONSIBLY. NO INTOXICATION, DISORDERLY CONDUCT, VIOLENCE, OR PROVIDING ALCOHOL TO MINORS ALLOWED. VIOLATORS WILL BE PROSECUTED AND EJECTED FROM THE PREMISES . CAL. CRIMINAL CODES 647 (f), 415, 243; CAL. BUS. & PROF. CODE 25658
All Access Passes
All Access passes or Backstage Passes are not available for purchase. Visit www.livenation.com to view any VIP packages that may involve a meet and greet or additional access. The venue box office does not sell any meet and greet, backstage or venue passes. Be wary of anyone trying to sell you passes outside the venue. They are likely fake.
Animals - Service
Service animals are permitted inside the venue during events.
Like many stadiums and other large places of assembly, the North Island Credit Union Amphitheatre has a "no pets" policy. However, Live Nation’s policy explicitly permits guests with disabilities who use dogs as service animals. North Island Credit Union Amphitheatre’s policy, consistent with ADA’s revised guidelines, defines “service animal” as limited to a dog that is individually trained to do work or perform tasks for an individual with a disability. The task(s) performed by the dog must be directly related to the individual’s disability. Emotional support animals are not permitted.
The North Island Credit Union Amphitheatre requires, consistent with the ADA, that service animals must be harnessed, leashed, or tethered, unless these devices interfere with the service animal’s work or the individual’s disability prevents him or her from using these devices. Individuals who cannot use such devices must maintain control of the animal through voice, signal, or other effective methods.
If any assistance is needed with your vehicle please contact your normal Emergency Assistance provider or contact our Guest Services Dept. If the venue's emergency assistance provider is available on the night of the show, they will assist. Otherwise, any emergency assistance vehicles are permitted on property to assist with lockouts, jumps or tows but the guest will need to arrange for such services.
Banners and Signs
Signs larger than 8.5x1 are not permitted into the venue. This size is a standard sheet of paper. We do not allow banners or signs that are larger due to the potential to block other guests' view of the performance. All signs must be appropriate in nature and not be a distraction to the artist.
SUBJECT TO CHANGE- The standard venue policy allows camera phones, disposable cameras, and small digital cameras. Any camera that has a detachable lens or zoom lens will be considered professional and not allowed in. Some artists do not permit any cameras. Please check back for the Day of Show details for the show you will be attending to ensure that we will be allowing cameras.
The venue does not allow camping or overnight parking of any kind.
Cancellations will only occur in the event of severe weather, artist cancellation, or an act of God. In the event of a cancellation local media will be notified and any information about a potential reschedule will be made available. Refunds will be available at the point of purchase.
Generally, cell phones are permitted in the venue. On occasion, comedy shows in particular, cell phone usage may not be allowed in the seating areas due to artist requests. Venue signage will be posted to clearly state such a restriction, if the artist requires it.
All of our events are all ages. Children under 2 do not require a ticket, but must sit on a parent's lap.
Conceal and Carry
North Island Credit Union Amphitheatre does not allow weapons on our property. Guests should follow all applicable laws regarding securing a weapon in a vehicle if they have it on them when they arrive. The venue will not secure weapons and will take no responsibility for any weapons left in vehicles.
North Island Credit Union Amphitheatre offers a wide variety of concession options through the venue. Including celebrity chef concepts such as the Volt Burger, Brooke Williamson’s fish and chips, DogHaus hot dogs, Tim Love’s brisket nachos, plus specialty concessions, fountain soda (Pepsi Products), Liquid Death, and Red Bull.
Concessions are located throughout the venue in the concessions plazas on either side of stage and above the lawn.
All points of sale will only accept credit or debit. In the event you are not carrying a credit or debit card, staff will be available on-site at the main gate merchandise booth to exchange cash for card, dollar for dollar, without any service fees.
Our concessionaire offers free fountain sodas to guests that commit to be the designated driver for their party. Please visit the Guest Services Booth in the West Plaza to register for the Designated Driver program.
Guests are permitted to bring in One (1) factory sealed plastic (not glass) bottle of water up to 20 oz, (not frozen). This policy is subject to change based on artist requests or safety considerations. Refillable (empty) plastic water bottles are permitted- Must be plastic, no metal or glass. Hydration Packs / Camelbacks are not permitted.
Water fountains are located in the concessions plazas.
The area for vehicles to drop-off guests is located on the West side of the venue between lots C & F, accessible from Heritage Rd. Please follow the electronic signs to the drop-off area.
Rideshare Pickup location is on Main Street heading West only. Rideshares should exit on Olympic Parkway, turn right on Heritage and turn right on Main Street to arrive at the Rideshare Pickup location.
In the event of an emergency while on site, North Island Credit Union Amphitheatre has trained paramedics to assist with any medical issues. First Aid is located in the East Plaza adjacent to the ticket gates, but any staff member with a radio can dispatch First Aid to the location needed. Local law enforcement officers are also on site for every event and can assist if needed or requested. Venue management works closely with all appropriate emergency agencies and services to ensure that we are up to date on any dangerous weather or potential crowd related issues. In the event of a weather emergency, we will communicate with guests that are inside of the facility as well as guests on their way to the venue. Please follow our Facebook page for the latest developments on event days.
There are a total of 26 entrance gates to the facility, 16 on the West (Main) side and 10 on the East (Venue VIP) entrance. 22 gates are available for use regardless of the ticket type. There is 1 designated Fast Lane gate located at the West (Main) Ticket Gate and one on the East Ticket Gate. You must have your Fast Lane ticket to utilize this gate. North Island Credit Union Amphitheatre VIP/PSS ticket holders have a separate entry gate located at the East Ticket Gates. North Island Credit Union cardholders enter through an exclusive gate, located next to the East Ticket Office. All guests using this gate must be VIP/PSS clients and have the appropriate ticket. Artist Fan Club / Artist VIP ticket/pass holders check-in and enter at the West Ticket Gates.
A complete listing of events can be found on our EVENTS tab.
If you need assistance while at an event please visit our Guest Services booth located in the West Plaza and East Plaza, adjacent to the main ticket gates on both sides.
We at North Island Credit Union Amphitheatre will do our best to get any fan mail sent to the venue to the appropriate parties. However, we cannot guarantee that any package or letter will be given to an artist. We recommend visiting the artist’s website and sending any items to their designated address. We are not responsible for returning anything that is sent to the venue for an artist.
For select events, guests can purchase Fast Lane tickets via our UPGRADES tab for each event. The Fast Lane ticket does not permit the guest to enter any earlier than the designated gate time. However, it does have a shorter line. The Fast Lane Gates are located at both West (Main) Ticket Gates and East Ticket Gates.
Parking lots will generally open around 4 p.m. (subject to change). Gate times vary, but are usually 1 hour prior to show time. Please check the Day of Show page or the event site as these times are subject to change. Please do not attempt to enter the venue any earlier than the designated times as you will be turned around and told to return when the parking lots open.
North Island Credit Union Amphitheatre does not offer group ticket sales. If you have a large party that will be attending the show, the only option would be to contact Julian Casillas at our Premium Seating Department at 619-494-5592. Premium Seating sells all VIP boxes, suites, and clubs at the venue that can accommodate larger parties than the standard ticket limit. For more information visit our Premium Seating website: https://www.livenationpremiumtickets.com/venue/14468/north-island-credit-union-amphitheatre
Guests are expected to behave respectfully and in accordance with venue policy, state and local laws. Any guest that is acting in a manner that venue management deems unsafe can be subject to eviction. If a guest violates a state or local law they will be subject to any tickets or punishment deemed necessary by local law enforcement. We reserve the right to deny entry to any guest for any reason or no reason. If a guest is denied entry to any event, such guest will be issued a refund of the face value of the ticket for the event.
Guests with Disabilities
North Island Credit Union Amphitheatre strives to ensure that all of our guests have a great time at our venue. If you need additional assistance while you are here please make sure you let us know.
- Ticketing- ADA tickets can be purchased online via www.livenation.com. You do not need to call the box office to place an order as all of our accessible tickets are available through www.livenation.com. Look for the logo on the Find Tickets page to view all available accessible seats. We do have accessible seating in every price range, but be advised it does occasionally sell out. We have very limited seating available for guests on the day of the event so please make sure you purchase accessible seating when you order tickets.
- Day of Show Parking- Accessible Parking is located nearby the ticket gates. Let the parking staff know that you need accessible parking and they will direct you to this lot. If you do not absolutely need accessible parking- please park in the general lots A , C, E, F, and G.
- Accessible Stations- if you have questions or need assistance we have a Guest Services booth with customer service employees to help answer questions related to seating or other accommodations. The Guest Services booths are located in the West Plaza and East Plaza.
- Unexpected Needs- if you have had an injury or illness that prevents you from using the original seat you purchased we strongly recommend going through www.livenation.com to exchange all tickets for accessible. We generally have a very limited number of accessible seats available on the day of the show for such issues, so we cannot guarantee we will be able to seat you or your companions.
- Interpreter Requests- if you will need an interpreter for an event, please give us at least 2 weeks notice to secure. Guests that request an interpreter will need to pick up their tickets at will call. When the tickets are picked up we will introduce you to your interpreter for the evening and take you to your seats. There is no charge for interpreter services. Please call 619-494-5598 to arrange for an interpreter for your visit.
- Accommodations- all venue bathrooms, concession stands, and merchandise stands are accessible.
Guests that require assisted listening devices can contact our venue office prior to the event to arrange for a device. Please give us at least 2 days' notice. Guests that require interpreter service can call the venue and arrange this for any event. We need at least 2 weeks notice to secure an interpreter. We can be reached at 619-494-5600.
1960 Harbor Island Dr. San Diego, CA 92101
1 Park Blvd. San Diego, CA 92101
01 Camino Del Rio S San Diego, CA 92108
Best Western Plus (2.5 mi.)
4450 Main Street Chula Vista, CA 91911
Lawn chairs are available for rent at stations on either side of the lawn and must be turned in at the end of the event. Guests are not permitted to bring their own lawn chairs. You can also pre-purchase any of our lawn upgrades online.
- The Beach Pass: Enjoy access to the ultimate SoCal concert experience with the Beach Pass. Stick your toes in the sand or kick-back in one of our Adirondack lounge chairs while enjoying a $25 Beverage credit loaded onto your ticket redeemable at The Beach!
- Party Deck Pass: Featuring a bar-like setting which includes high-top tables and stools to optimize your viewing. Drink service available at your fingertips so you can enjoy more of your favorite artists without having to leave your seat. Dance and party with your friends in this semi-private area of the venue. Limited seats available. Seating is available on a first-come first-served basis.
- Blanket: Stay warm on brisk summer nights by purchasing your very own sarape style blanket!
- Lawn chair rental: Reserve your lawn chair in advance!
The lawn is always first come, first serve. Guests may notice a row or seat number on their lawn ticket, but that is only used for tracking purposes. We do offer a limited number of reserved seating on the lawn for select shows. These "reserved lawn" tickets may be purchased in advance at our UPGRADES tab.
Lost & Found
If you lose an item while you are at an event, you can visit our Guest Services booths located in the West Plaza and East Plaza, to see if it has been turned in. After event day, you can call our box office to see if the item has been located: 619-494-5600.
Lost or Stolen Tickets
Please report any lost or stolen tickets to Ticketmaster as soon as you are aware they are missing or destroyed. If a ticket needs to be reprinted during the event guests can visit the box office and have their ticket reprinted for a fee.
Media Relations / Press Passes
Any media inquiries need to be directed to our Local Office – 619-494-5600
First Aid is located in the East Plaza adjacent to the ticket gates. We have trained medical personnel that are able to assist with any issue you encounter. We have ambulances on site throughout the duration of the event that can transport guests if needed. It is recommended that guests bringing medication into the venue for necessary or possible administration during the show utilize or have with them the original container and/or label pertaining to the prescription, or other form of documentation or confirmation of personal medical use, which may be requested of the guest for examination and verification by venue staff or security. If you have medication that you need stored in a refrigerator please go to the First Aid Clinic and our medical staff will assist you. If you have a condition that requires you to use a needle for medication while you are here please do so in our medical office so the syringe can be properly disposed of.
Merchandise will be available for all concerts at our Swag Shack booths located in the West and East Plazas. All concert gear is property of the artist and the venue has no responsibility related to the craftsmanship or style of any merchandise. Please make sure you check that you have the correct size and there are no defects in the shirt before you walk away from the stand. The venue cannot assist with replacing or refunding any merchandise after the event has ended.
There is no overnight parking permitted at the venue. Any unauthorized vehicles on site prior to an event or after an event will be towed at the owner's expense.
Local law enforcement are on site for every event. On Duty law enforcement officers are the only individuals able to carry a weapon on our property. We do not allow conceal and carry weapons to be brought onto our property nor will we secure them.
Premium / VIP Seating
If you are interested in purchasing a floor box, season seats or club access for the season please contact our Premium Seating department at 619-494-5592. Neither the venue receptionists nor the box office can answer questions regarding pricing or availability for these boxes. For more information visit our Premium Seating website: https://www.livenationpremiumtickets.com/venue/14468/north-island-credit-union-amphitheatre
Re-Entry is not permitted at North Island Credit Union Amphitheatre. Please ensure that everything you will need for the event is brought in with you. If you exit the gates at any point in the evening, you will not be allowed back in without a new ticket.
Reselling / Scalping Tickets
Scalping or reselling tickets is strictly prohibited on the property of the venue. Any guest caught selling tickets on property will be turned over to local law enforcement.
Venue security and law enforcement are located throughout the facility to ensure a safe and secure environment. All security personnel are wearing white shirts and can assist with any questions or concerns. Please do not hesitate to contact our on-site staff if any assistance is needed.
Your safety and security are most important to us. The following details will outline our general venue’s guidelines: https://www.livenation.com/venueguidelines
When coming through the gates, please plan on security using metal detectors and/or a physical pat down for our search procedures. All bags are subject to inspection. If you have a medical reason for not wanting to be searched via metal detectors, please ask to speak with a supervisor or one of our medical personnel and they will give you an alternative to our metal detectors. More information can be found here https://www.livenation.com/venueguidelines/
Smoking, including e-cigarettes and vaporizers, is not permitted in the reserved seating area. While we do not restrict smoking on the lawn - if guests around you are complaining we will ask you to smoke in the plazas. We appreciate your cooperation.
Sponsorship / Handouts
All sponsorship inquiries should be directed to our office. Please call 619-494-5600 and ask to speak with someone in the sponsorship department. Any handouts or activation on site needs to be cleared in advance with venue sponsorship. If you do not have permission to be on site, you will be escorted off property.
Strollers, wagons and baby carriers are not permitted because there is nowhere for them to be stored. The lawn has an incline that makes it unsafe for strollers to be on the lawn.
Some shows do allow audio recording so please contact us prior to the event you are attending to confirm if this will be allowed.
The VIP Lounge is located adjacent to the East Plaza and is for the exclusive use of the Venue VIP/Premium Season Seat ticket holders. Guests must have a valid seat ticket that includes lounge access or be on the VIP Lounge list to access this lounge.
All shows will go on rain or shine. An event may be delayed, postponed, or canceled depending on the severity of the weather expected. In the event of severe weather we will keep our fans notified via our social media pages and email alerts.
Will Call is held at the West Box Office Window #8 and is reserved for Artist and Promoter will call only. Generally, the will call window will be open 2.5 hours before gates open, however times will vary by show regarding what time Artist tickets will be ready for pick up. Valid photo ID is required for pick up.
Guests are not permitted to put tickets at will call for other guests to pick up. You will need to arrange to meet your party at the facility to deliver tickets.
Umbrellas are not permitted into the venue.
Experience the VIP lifestyle at North Island Credit Union Amphitheatre with Season Tickets: amazing seats, premium parking, VIP Club access, and personalized service can all be yours. Whether you’re looking for an unforgettable outing with friends or family, new ways to entertain clients or reward your team at the office, we have a season ticket package that will exceed your expectations and make your concert experience extraordinary.
- Premium Concert Seats
- VIP Parking (closest to the venue)
- VIP Club Access
- Private Venue Entrance
- Private Restrooms
- Additional Ticket Opportunities To Other Live Nation concert events in San Diego
- Dedicated customer service staff
Don’t miss your chance to become a Season Ticket holder!
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