Question 1

Do you offer ADA Accessible Seating?

Accepted Answer

The best way to secure accessible seating is by purchasing an ADA seat online. Look for the ADA icon on the ticket purchase screen. Up to one companion seat is allowed.
If you&rsquo;ve already purchased non-ADA tickets, you can inquire about ADA accommodations by:

Calling our venue: 619-494-5620
Emailing our venue: TheMagnolia@LiveNation.com

Please contact us in advance to let us know what kind of accommodation you will need.  We do not recommend waiting until the show day to contact us, but you can also speak with a staff member when you arrive and they will accommodate to the best of their ability if space is still available.
ADA locations are subject to availability.

Question 2

What are the prohibited items?

Accepted Answer

Keep in mind our priority is to have fun while keeping everyone safe.  In order to do so the items listed below are not allowed inside The Magnolia.

No guns, knives, weapons, pepper spray, projectiles of any kind or any other item that could be used to inflict harm 
Replicas of any type of weapon 
No drugs, drug paraphenalia or illegal substances of any kind
No outside food or drinks
No personal video cameras, Go-Pros, selfie sticks, drones, masks or laser pointers
No professional audio, video, or recording equipment (including detachable lenses, tripods, zooms or commercial use rigs)
No unsealed liquids or gels of any kind
No jewelry or clothing that could inflict harm
No large bags over (12" x 6" x 12"), backpacks, Camelbacks or Bota bags. Purses and bags will be searched upon entry.
No stuffed animals or toys of any kind
Pets, skates, wallet chains, spiked jewelry or belts, banners, flyers, glow sticks, beach balls, balloons, Frisbees, or fireworks of any kind to any show.

Question 3

Do you have an ATM?

Accepted Answer

Unfortunately we do not have an ATM on site. Our venue has gone completely cashless. All concession, bar and ticket sales, once in the venue,  will only accept credit or debit cards and/or mobile pay (such as Apple Pay or Google Pay).  Cashless payments are encouraged for ticket purchases at the box office. Cash to card conversion will be available inside the venue, dollar for dollar, without any service fees.

Question 4

Is there a dress code?

Accepted Answer

If you plan to enter through the public entrance, there is no specific dress code, but clothing and shoes are required. Style is totally up to you.
Not allowed:

Any clothing that has words, pictures or terms that may be offensive to other guests. Clothing that is too revealing and does not adequately cover private body parts
Face paint
Masks
Clothing worn for the beach, sleepwear, or exercise/workout may not be permitted.

Question 5

Do you have a lost and found?

Accepted Answer

If you notice you are missing an item during a show, check with any of our event staff at the front door at the end of the show. Any items turned into us at the end of a show are held in the Magnolia Box Office. If you notice you are missing an item after the show, please email TheMagnolia@LiveNation.com and somebody will get back to you during our office hours.

Question 6

What are the age restrictions?

Accepted Answer

Unless otherwise noted, most shows are an all ages. All patrons regardless of age must have a ticket to enter the facility. 18 or 21+ shows will be noted online and will require valid ID. All Magnolia guests will be asked to provide valid ID regardless of age.
Children of all ages are welcome (with an admission ticket) at family-oriented concerts and performances. Children under the age of 2 are free but must attain ticket at the Box Office prior to entry. Appropriate adult supervision may be required.
For any concerts and performances that may not be suitable for young children, venue management reserves the right to refuse admission for any reason, including concerns about safety.
Children of any age may NOT attend a "18 and up" or "21 and up" concert or performance.

Question 7

My show has cancelled. How do I get a refund?

Accepted Answer

Once a show has cancelled you will be refunded the entire amount (services fees included) of your ticket price via the point of purchase. If you purchased a ticket online - your credit card will automatically be refunded (if the show is not rescheduled for a later date). You can always also call 800-745-3000 to speak to a Ticketmaster representative regarding your refund or come down to our Box Office to inquire in person.

Question 8

What kind of food do you serve?

Accepted Answer

The Magnolia lobbies will serve classic theater fare including fresh popcorn, hot pretzels and king-size candy selections.

The Magnolia

Upcoming Events

Know Before You Go

FAQs

Do you offer ADA Accessible Seating?

What are the prohibited items?

Do you have an ATM?

Is there a dress code?

Do you have a lost and found?

What are the age restrictions?

My show has cancelled. How do I get a refund?

What kind of food do you serve?

Seat Map for The Magnolia:

Legendary Venue, Epic Private Events!

Plan Your Event Today

Contact Our Special Events Sales Team

The Magnolia

The Magnolia

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Know Before You Go

FAQs

Do you offer ADA Accessible Seating?

What are the prohibited items?

Do you have an ATM?

Is there a dress code?

Do you have a lost and found?

What are the age restrictions?

My show has cancelled. How do I get a refund?

What kind of food do you serve?

Seat Map for The Magnolia:

Legendary Venue, Epic Private Events!

Plan Your Event Today

Contact Our Special Events Sales Team

The Magnolia

Upcoming Events