Physical Address- 1111 California St., San Francisco, CA 94108

Address

The Masonic&nbsp;offers a wide variety of alcoholic beverages for purchase during your time at the venue. You are not permitted to bring any alcoholic beverages into the venue.&nbsp;A valid and current Driver License or State ID card is required to purchase alcohol- guests will be required to show ID every time they purchase.

Alcohol

All Access passes or Backstage Passes are not available for purchase. Visit <a href="www.livenation.com" target="_blank">www.livenation.com</a> to view any VIP packages that may involve a meet and greet or additional access. The venue box office does not sell any meet and greet, backstage or venue passes.

All Access Passes

Service animals are permitted inside the venue during events. Only registered working animals are permitted.

Animals- Service

We have&nbsp;one ATM on site located near Box office in the Venue Lobby.

ATM's

All bags are subject to search upon entry. Guest have the right to refuse a bag search and the venue has the right to refuse entry. If you have any items that are not allowed into the venue please return them to your vehicle.

Bag Inspections

Signs larger than 8.5 X 11 in are not permitted into the venue. This size is a standard sheet of paper. We do not allow in banners or signs that are larger than this due to the potential to block other guests view of the performance. All signs must be appropriate in nature and not be a distraction to the artist.

Banners and Signs

Bike racks are located&nbsp;near the main entrance on&nbsp;California St. All bikes must be removed by the end of the event.&nbsp;The Masonic&nbsp;is not responsible for lost or stolen bicycles.

Bicycle Parking

The box office is located&nbsp;inside the lobby, to the right of the bar.&nbsp;All tickets can be purchased via <a href="www.livenation.com" target="_blank">www.livenation.com</a> or over the phone through Ticketmaster. Normal Box Office Hours are:&nbsp;30 minutes prior to&nbsp;event door times and from 10:00 am to 2:00 pm on Saturdays.

Box Office

SUBJECT TO CHANGE- The standard venue policy allows camera phones, disposable cameras, and small digital cameras. Any camera that has a detachable lens will be considered professional and not allowed in. If the camera lens zooms out of the camera more than 1 in- it will be considered a professional camera and will not be allowed in. Some artists do not permit cameras so please check back for the show you will be attending to ensure that we will be allowing cameras in.

Camera Policy

Cancelations will only occur in the event of severe weather, artist cancelation, or an act of God. In the event of a cancelation local media will be notified and any information about a potential reschedule will be made available. Refunds will be available at the point of purchase.

Cancelation Policy

Generally cell phones are permitted in the venue.&nbsp;On occasions, comedy shows in particular, cell phones usage may not be allowed due to artist requests.

Cell Phones

All of our events are all ages. Children 2 and under do not require a ticket, but must sit on a parent's lap.

Children

The Masonic&nbsp;does not allow weapons on our property.&nbsp;Guests should follow all applicable laws regarding securing a weapon in a vehicle if they have it on them when they arrive. The venue will not secure weapons and will take no responsibility for any weapons left in vehicles.

Conceal and Carry

The Masonic&nbsp;offers a variety of original tasty&nbsp;food options.Concessions are located&nbsp;on the main floor and balcony.

Concessions

Venue Phone number – 415-776-7457 Venue Email – <a href="mailto:SFMasonic@LiveNation.com" target="_blank">SFMasonic@LiveNation.com</a> Venue Address- 1111 California St., San Francisco, CA 94108

Contact Information

All concession stands take Visa/ MasterCard / Discover and American Express and Apple Pay. See ATM's for locations on site. Merchandise stands take all major credit cards.

Credit/ Debit Cards

Our concessionaire offers free fountain sodas to guests that commit to be the designated driver for their party. Please see event staff for information.

Designated Driver

Guests are permitted to bring in One (1) factory sealed bottle of water up to one gallon in size. This policy is subject to change based on artist requests or safety considerations.&nbsp;Aluminum bottles, refillable plastic water bottles are permitted. Camelbacks are not permitted. Water fountains are located in the main and balcony concourses

Drinking Water

Drop off area&nbsp;located in the white zone on California St., directly in front of the facility. Please let the staff know that you are dropping someone off and they will direct you. Guests cannot remain in their vehicles during the event- they must drop off and return&nbsp;after the end of the show.&nbsp;

Drop Offs

In the event of an emergency while on site-&nbsp;The Masonic&nbsp;has trained paramedics to assist with any medical issues. First aid is located downstairs, next to the Men's Restroom&nbsp;but any staff member with a radio can dispatch First Aid to the location needed. Local law enforcement officers are also on site for every event and can assist if needed or requested. Venue management works closely with all appropriate emergency agencies and services to ensure that we are up to date on any potential crowd related issues.&nbsp;Please follow our Facebook and Twitter pages for the latest developments on event days- <a href="https://www.facebook.com/SFMasonic" target="_blank">https://www.facebook.com/SFMasonic,</a><a href="https://twitter.com/sfmasonic" target="_blank">https://twitter.com/sfmasonic.</a>

Emergency

The venue begins hiring for each season in early March. If you are interested in working for the venue please visit: <a href="http://www.livenationentertainment.com/careers/seasonal/" target="_blank">http://www.livenationentertainment.com/careers/seasonal/</a>

Employment Opportunities

All ticketed guests may enter through the Main Entrance at 1111 California&nbsp;St. For some general admission shows, guests may enter through the Exhibit Hall Entrance, next to the&nbsp;Masonic Center&nbsp;Garage driveway on California St. The VIP Club also has a separate entrance located at the corner of California &amp; Taylor. All guests using this&nbsp;entrance must be VIP clients and have the appropriate ticket.

Entrance Gates

A complete listing of events can be found at&nbsp;<a href="https://www.livenation.com/venues/14758/the-masonic" target="_blank">https://www.livenation.com/venues/14758/the-masonic</a>

Event Listing

If you need assistance while at an event please visit our guest services areas located (insert location description)

Fan Assistance

The Masonic&nbsp;will do our best to get any fan mail sent to the venue to the appropriate parties. We cannot guarantee that any package or letter will be given to an artist. We recommend visiting the artist’s website and sending any items to their designated address. We are not responsible for returning anything that is sent to the venue for an artist.

Fan Mail

Gate times vary, but are usually&nbsp;one hour&nbsp;prior to show time. Please check the specific event page as these&nbsp;time are subject to change. Please do not attempt to enter the venue any earlier than the designated times as you will be turned around and told to return at the appropriate time. The Masonic does not allow guests to form lines outside of the facility before specified door times.

Gate Times

The Masonic&nbsp;does not offer group ticket sales. If you have a large party that will be attending the show the only option would be to contact our Premium Seating Department at 650.623.3046. Premium Seating sells all VIP boxes and clubs at the venue that can accommodate larger parties than the standard ticket limit.

Group Ticket Sales

Guests are expected to behave respectfully and in accordance with venue policy, state and local laws. Any guest that is acting in a manner that venue management deems unsafe can be subject to eviction. If a guest violates a state or local law they will be subject to any tickets or punishment deemed necessary by local law enforcement.<img src="https://lnvenues-cms.s3.amazonaws.com/c/7/0/a/c70a8489ff2466400b43.png">

Guest Conduct

The Masonic&nbsp;strives to ensure that all of our guests have a great time at our venue. If you need additional assistance while you are here please make sure you let us know.<ul><li>Ticketing- ADA tickets can be purchased online via&nbsp;<a href="http://www.livenation.com/" target="_blank">www.livenation.com</a>. You do not need to call the box office to place an order as all of our accessible tickets are available through www.livenation.com. Look for the <img src="https://lnvenues-cms.s3.amazonaws.com/f/8/2/8/f8280e2f9cb8d1826c7d.png">&nbsp;logo on the Find Tickets page to view all available accessible seats. We do have accessible seating in every price range, but be advised it does occasionally sell out. We have very limited seating available for guests on the day of the event so please make sure you purchase accessible seating when you order tickets.</li><li>Day of Show Parking- Accessible Parking is located in the Masonic Center Garage.&nbsp;Elevators access the facility lobby from the garage.</li><li>Accessible Stations- if you have questions or need assistance, please contact any of our&nbsp;guest service employees to help answer questions related to seating or other accommodations.</li><li>Unexpected Needs- if you have had an injury or illness that prevents you from using the original seat you purchased we strongly recommend going through www.livenation.com to exchange all tickets for accessible. We will have a very limited number of seats available on the day of the show for such issues, but we cannot guarantee we will be able to seat you. Please remember that accessible seating permits for the guest with the accessible need and one companion.</li><li>Interpreter Requests- if you will need an interpreter for an event please give us at least 2 weeks notice to secure. Guests that request an interpreter will need to pick up their tickets at will call. When the tickets are picked up we will introduce you to your interpreter for the evening and take you to your seats. There is no charge for interpreter services. Please call 415-776-7457 to arrange for an interpreter for your visit.</li><li>Accommodations- all venue bathrooms, concession stands, and merchandise stands are accessible. Elevators are available to access the balcony, main floor and restroom locations.</li></ul>

Guests with Disabilities

Guests that require assisted listening devices can contact our venue office prior to the event to arrange for a device. Please give us at least 2 days notice. Guests that require interpreter service can call the venue and arrange this for any event. We need at least 2 weeks notice to secure an interpreter. We can be reached at 415-776-7457.

Hearing Assistance

<a href="http://www.thescarlethotels.com/huntington-hotel-san-francisco/" target="_blank">www.thescarlethotels.com</a> <a href="http://www.ihg.com/intercontinental/hotels/us/en/san-francisco/sfoha/hoteldetail?cm_mmc=GoogleMaps-_-IC-_-USA-_-SFOHA" target="_blank">www.ihg.com/intercontinental/hotels/us/en/san-francisco/sfoha/hoteldetail?cm_mmc=GoogleMaps-_-IC-_-USA-_-SFOHA</a> <a href="http://www.fairmont.com/san-francisco/" target="_blank">http://www.fairmont.com/san-francisco/</a> <a href="https://www.stanfordcourt.com/" target="_blank">https://www.stanfordcourt.com/</a>

Hotels

<ul><li>Average size bags/back packs</li><li>Cameras – nonprofessional only, no detachable lenses</li><li>Food – in a clear, 1-gallon ziplock bag</li><li>Water – up to 1 gallon in a factory sealed or empty bottle</li></ul>

Items ALLOWED to be brought in to venue:

<ul><li>Weapons of any kind,</li><li>Alcohol,</li><li>Illegal drugs/substances,</li><li>Glass containers,</li><li>Cans,</li><li>Hard sided/large coolers,</li><li>Large or oversized bags/back packs, such as luggage, duffel bags, or industrial/camping-sized back packs</li><li>Laser pointers,</li><li>Animals (except service animals),</li><li>Fireworks.</li><li>Selfie Sticks</li></ul>

Items NOT-ALLOWED to be brought in to venue include, but are not limited to:

If you lose an item while you are at an event- you can visit our&nbsp;Coat Check&nbsp;located&nbsp;just&nbsp;beyond the concession stand in the main&nbsp;floor concourse&nbsp;to see if it has been turned in.&nbsp;If your item has not been turned in by the end of the show, please call the venue office at 415-776-7475 the next business day in case the item was found by our overnight staff.

Lost and Found

Please report any lost or stolen tickets to Ticketmaster as soon as you are aware they are missing or destroyed. If a ticket needs to be reprinted during the event- guests can visit the box office and have their ticket reprinted for a fee.&nbsp;

Lost or Stolen Tickets

The Masonic is located on Nob&nbsp;Hill&nbsp;at 1111 California St., between Jones and Taylor, adjacent to Grace Cathedral. <a href="https://www.google.com/maps/place/1111+California+St,+San+Francisco,+CA+94108/@37.791198,-122.412982,14z/data=!4m5!3m4!1s0x808580928307fc3d:0xb0f5657d5248530f!8m2!3d37.791198!4d-122.4129823?hl=en" target="_blank">https://www.google.com/maps/place/1111+California+St,+San+Francisco,+CA+94108/@37.791198,-122.412982,14z/data=!4m5!3m4!1s0x808580928307fc3d:0xb0f5657d5248530f!8m2!3d37.791198!4d-122.4129823?hl=en</a>

Maps and Directions

Any media inquiries need to be directed to our Local Office – 415-371-5555

Media Relations / Press Passes

First Aid is located downstairs, next to the Men's Restroom&nbsp;. We have trained medical personnel that are able to assist with any issue you encounter. If you have medication that you need stored in a refrigerator please go to&nbsp;First Aid&nbsp;and our medical staff will assist you. If you have a condition that requires you to use a needle for medication while you are here- please do so in our medical&nbsp;area so the syringe can be properly disposed of.

Medical Assistance

It is recommended that guests bringing medication into the venue for necessary or possible administration during the show, utilize or have with them the original container and/or label pertaining to the prescription, or other form of documentation or confirmation of personal medical use, which may be requested of the guest for examination and verification by venue staff or security.”

Medication Needs

Merchandise will be available for all concerts at our Concert Gear booth located in the Main Concourse. All concert gear is property of the artist and the venue has no responsibility related to the craftsmanship or style of any merchandise. Please make sure you check that you have the correct size and there are no defects in the shirt before you walk away from the stand. The venue cannot assist with replacing or refunding any merchandise after the event has ended.

Merchandise

The entrance to our on-site parking garage is on California Street, just next to the entrance. It is open 24 hours per day, seven days per week. We recommend purchasing parking in advance of any show, as space is limited. Parking is available <a href="http://www.ticketmaster.com/Masonic-Auditorium-Prepaid-Parking-tickets/artist/1796964" target="_blank">via Ticketmaster</a> or at <a href="https://sanfranciscoparking.spplus.com/Attractions/San-Francisco-The-Masonic-Center-Parking.html" target="_blank">SP</a><a href="http://sanfranciscoparking.spplus.com/Attractions/San-Francisco-The-Masonic-Center-Parking.html" target="_blank">+&nbsp;Parking</a>

Parking

Local law enforcement are on site for every event and are responsible for directing all traffic into the venue. On Duty law enforcement officers are the only individuals able to carry a weapon on our property. We do not allow conceal and carry weapons to be brought onto our property nor we will secure them.

Police Assistance

If you are interested in purchasing a floor box, season seats or club access for the season please contact our PSS department at 650.623.3046. Neither the venue receptionists nor the box office can answer questions regarding pricing or availability for these boxes..

Premium / VIP Seating

BART: Get off at Embarcadero Station. The California Street Cable Car is located at California and Jackson streets and will stop at California and Taylor streets. The #1 California bus is located at Sacramento and Front streets and will stop at Cushman Street. <a href="http://www.bart.gov/" target="_blank">www.bart.gov</a> MUNI: The #1 California bus eastbound runs on Clay Street. Exit at Jones Street and walk two blocks south to California Street. The #1 California bus westbound runs on Sacramento Street. Exit Cushman Street and walk one block south to California Street.&nbsp;<a href="http://www.sfmta.com/" target="_blank">www.sfmta.com</a> CABLE CAR: The California Street Cable Car runs east and west on California Street from Van Ness Avenue to Market Street. Traveling either direction, exit Taylor Street. <a href="http://www.sfmta.com/" target="_blank">www.sfmta.com</a> For real-time travel updates and trip-planning, visit&nbsp;<a href="http://www.511.org/" target="_blank">www.511.org</a>.

Public Transportation

Re-Entry is not permitted at The Masonic. Please ensure that everything you will need for the event is brought in with you. If you do leave at any point in the evening- you will not be allowed back in without a new ticket.

Re-Entry

The Masonic&nbsp;participates in a venue wide recycling &amp;&nbsp;compost&nbsp;program. You will find recycling and compost bins located though-out the venue.

Recycling

Restrooms are located in the balcony and downstairs from the main concourse.

Restrooms

Scalping or reselling tickets is strictly prohibited on the property of the venue. Any guest caught selling tickets on property will be turned over to local law enforcement.

Scalping Tickets

Venue security and law enforcement are located throughout the facility to ensure a safe and secure environment. All security personnel are wearing white shirts and can assist with any questions or concerns. Please do not hesitate to contact our on-site staff if any assistance is needed. Your safety and security are most important to us.&nbsp;The following details will outline our general venue’s guidelines: <a href="https://www.livenation.com/venueguidelines" target="_blank">https://www.livenation.com/venueguidelines</a>

Security

When coming through the gates, please plan on security using metal detectors and/or a physical pat down for our search procedures.&nbsp;All bags are subject to inspection.&nbsp;If you have a medical reason for not wanting to be searched via metal detectors, please visit&nbsp;contact&nbsp;guest services and our medical team&nbsp;and they will give you an alternative to our metal detectors. More information can be found here&nbsp;<a href="https://www.livenation.com/venueguidelines/" target="_blank">https://www.livenation.com/venueguidelines/</a>

Security Procedures

Like many venues and other large places of assembly, the&nbsp;Masonic has a “no pets” policy.However, Live Nation’s policy explicitly permits guests with disabilities who use dogs as service animals. The Masonic's&nbsp;policy, consistent with ADA’s revised guidelines, defines “service animal” as limited to a dog that is individually trained to do work or perform tasks for an individual with a disability.The task(s) performed by the dog must be directly related to the individual’s disability. The Masonic&nbsp;requires, consistent with the ADA, that service animals must be harnessed, leashed, or tethered, unless these devices interfere with the service animal’s work or the individual’s disability prevents him or her from using these devices.&nbsp;Individuals who cannot use such devices must maintain control of the animal through voice, signal, or other effective methods.

Service Animals

Smoking is prohibited inside The Masonic and on the front porch next to the main entrance. Please see guest services for to be directed to the designated smoking area.

Smoking

All sponsorship inquiries should be directed to our office- please call&nbsp;415-375-5555 and ask to speak with someone in sponsorship. Any handouts or presence on site needs to be cleared with venue sponsorship. If you do not have permission to be on site you will be escorted off property.

Sponsorship / Hand Outs

Are permitted&nbsp;but must be&nbsp;left in coat check once inside.&nbsp;

Strollers

Some shows do allow audio recording so please contact us prior to the event you are attending to confirm if this will be allowed.

Taping

Traffic is controlled by local law enforcement and the venue. If there are any major traffic issues that will impact the start of the event we will post this information on our social media pages. <a href="https://www.facebook.com/SFMasonic" target="_blank">https://www.facebook.com/SFMasonic,</a> <a href="https://twitter.com/sfmasonic" target="_blank">https://twitter.com/sfmasonic.</a>

Traffic

Umbrellas

<a href="http://www.livenationpremiumtickets.com/" target="_blank">www.livenationpremiumtickets.com,</a> 650.623.3073

VIP Club

Will call tickets are available for pickup at the box office located in The Masonic Lobby. Please make sure that you have a photo ID matching the purchasers name to pick up tickets. Any name changes need to go through Ticketmaster Customer Service- 800-653-8000. Guests are not permitted to put tickets in will call for other guests to pick up. You will need to arrange to meet your party at the facility to deliver tickets. If tickets or passes are being left for you- they will only be left at the box office. This includes meet and greet passes, backstage passes, press passes, and tickets from the tour or other promotional company. We do not get these tickets until the day of the event close to doors so please do not try to pick them up earlier. If your tickets/passes are not in will call you will need to contact the person that left them for you to determine where they are. The box office cannot contact any member of the tour for you. <iframe class="ql-video" frameborder="0" allowfullscreen="true" src="https://tpc.googlesyndication.com/safeframe/1-0-35/html/container.html" height="90" width="728"></iframe>

Location

The Masonic

Upcoming Events