Know Before You Go
We can’t wait to see you back at The Masonic! Here’s what to expect when you visit us again. *Keep an eye on our website and social media handles, as guidelines are subject to change.
Do you have a lost & found?
Is there an age limit?
What items are not permitted in the venue?
Do you have accommodations for guests with disabilites?
What if I need hearing assistance at my show?
Can I bring alcohol?
Will my bag be inspected?
How do I pick up my ticket at Will Call?
Can I bring my camera to the show?
Can I bring a banner or sign?
How do I apply to work at The Masonic?
What happens if my show gets cancelled?
When do doors open?
What is your cell phone policy?
Do you have an ATM?
Can I bring my service animal to my show?
What is the venue contact information?
Can I buy an all access pass?
Do you have bicycle parking?
Do you allow to conceal and carry?
I'm the designated driver, do you have drink options for me?
Can I bring water into the venue?
Where can I get dropped off at the venue?
What happens in case of emergency?
Do you accept fan mail?
Can you recommend any nearby hotels?
Does The Masonic have parking?
How do I purchase premium seating?
Can I leave and come back?
Can I videotape the show?
What if I need medical assistance at a show?
Can I bring my medication into the venue?
Can I smoke in The Masonic?
Do you have venue security?
What is your policy for ticket scalpers?
Can I bring a stroller?
Where do I reach out for media inquiries?
Can I bring an umbrella?
Does The Masonic recycle?
Get all of your questions about visiting the venue answered below.
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Add the California Room to your event ticket to enjoy amenities and access to our exclusive club.– The California Room features a private cash bar, coat check, and restrooms with gorgeous views of downtown San Francisco. Additionally, you will gain priority entry through the California Room entrance, located on the corner of California Street and Taylor Street, one hour prior to the general admission door time (access to California Room permitted only during this time).Note: THE CALIFORNIA ROOM IS NOT A CONCERT TICKET.
Legendary Venue, Epic Private Events!
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For Multi-Location Events, Please Contact our National Sales Team
Contact Our Special Events Sales Team
- 1111 California St, San Francisco, CA 94108