Question 1

Smoking

Accepted Answer

In February 2012, the Mountain View City Council amended the City Code to further prohibit smoking in outdoor areas. As of May 15, 2012, it is illegal to smoke in the outdoor dining areas of restaurants and other food establishments, City park picnic areas and within 25 feet of any enclosed or unenclosed smoke-free area in the City of Mountain View.

Question 2

Security Procedures

Accepted Answer

When coming through the gates, please plan on security using metal detectors and/or a physical pat down for our search procedures. All bags are subject to inspection. If you have a medical reason for not wanting to be searched via metal detectors, please visit our First Aid station at Rock Med and they will give you an alternative to our metal detectors. More information can be found here https://www.livenation.com/venueguidelines/.

Question 3

Sponsorship / Hand Outs

Accepted Answer

All sponsorship inquiries should be directed to our office- please call 650-967-3000 and ask to speak with someone in sponsorship. Any handouts or presence on site needs to be cleared with venue sponsorship. If you do not have permission to be on site you will be escorted off property.

Question 4

Strollers

Accepted Answer

Are not permitted because there is nowhere for them to be stored. The lawn has an incline that makes it unsafe for strollers to be on the lawn.

Question 5

Tailgating

Accepted Answer

Tailgating is NOT allowed at Shoreline Amphitheatre

Question 6

Taping

Accepted Answer

Some shows do allow audio recording so please contact us prior to the event you are attending to confirm if this will be allowed.

Question 7

Taxis

Accepted Answer

Are located at the Drop Off and Pick Up areas

Question 8

Traffic

Accepted Answer

Traffic is controlled by local law enforcement and the venue. If there are any major traffic issues that will impact the start of the event we will post this information on our social media pages.

Question 9

Umbrellas

Accepted Answer

Are never permitted in the venue.

Question 10

Upgrades

Accepted Answer

Upgrades are available through our our Live Nation App and scanning QR code on site - where you can select the show you're coming out to, then click "At Venue", then "Upgrades" to check out everything being offered!

Question 11

VIP Club

Accepted Answer

Our VIP Box Seat program provides the ultimate amenities: your own exclusive seating area, access to the VIP club, at-your-seat wait service, premium parking, and much more. Private boxes are self-contained with 4-8 seats per box (half boxes also available). Box Seats Include:

Private seating for 4 or 8 guests with comfortable padded seats
In-Box food & beverage with exclusive wait staff
Box Seat Hosts to assist you and your guests
Exclusive VIP Entrance and Exit
Private VIP parking lot
Exclusive Access to two VIP Clubs &ndash; open before and during each performance with video monitors
Private VIP Restroom Facilities
Guaranteed tickets to every show

Our VIP Season Seats Program gives you the ability to secure hard-to-get seats for Shoreline events as close as the first row. Our elite seat locations, VIP privileges and premium parking provide the perfect package to entertain your friends, family and clients. Season Seats Include:

Reserved seating in the best locations in the house Box Seat Hosts to assist you and your guests
Exclusive VIP Entrance and Exit
Private VIP parking lot

Question 12

VIP Parking

Accepted Answer

The VIP lots are located D Lot. Guests must have a pass or be on the parking list to access these lots. Guests can enter through any road entrance and be directed to these lots.

Question 13

Weather

Accepted Answer

All shows will go on rain or shine. However, in the event of severe weather we will keep our fans notified via our social media pages.
Facebook &ndash; https://www.facebook.com/ShorelineAmphitheatre/
Twitter &ndash; https://twitter.com/shorelineamp/
Instagram - https://www.instagram.com/shorelineamphitheatre/
An event may be delayed, postponed, or cancelled depending on the severity of the weather expected.

Question 14

Will Call

Accepted Answer

Will call tickets are available for pickup at the box office, between both main entry gates. Please make sure that you have a photo ID matching the purchasers name to pick up tickets. Any name changes need to go through Ticketmaster Customer Service- 800-653-8000.
Guests are not permitted to put tickets in will call for other guests to pick up. You will need to arrange to meet your party at the facility to deliver tickets.
If tickets or passes are being left for you- they will only be left at the box office. This includes meet and greet passes, backstage passes, press passes, and tickets from the tour or other promotional company. We do not get these tickets until the day of the event close to doors so please do not try to pick them up earlier. If your tickets/passes are not in will call you will need to contact the person that left them for you to determine where they are. The box office cannot contact any member of the tour for you.

Question 15

Fast Lane

Accepted Answer

For select events guests can purchase Fast Lane passes via www.livenation.com for each event. The Fast Lane passes do not permit the guest to enter any earlier than the designated gate time, however it does have a shorter line. Fast Lane Gates are located at both North and South Gates.

Question 16

Gate Times

Accepted Answer

Parking lots will generally open 1 hour prior to our scheduled gate time. Gate times vary, but are usually 1 hour prior to show time. Please check the specific event page as these dates are subject to change. Please do not attempt to enter the venue any earlier than the designated times as you will be turned around and told to return when the parking lots open.

Question 17

Group Ticket Sales

Accepted Answer

Shoreline Amphitheatre does not offer group ticket sales. If you have a large party that will be attending the show the only option would be to contact our Premium Seating Department at 650-623-3046. Premium Seating sells all VIP boxes, suites, and clubs at the venue that can accommodate larger parties than the standard ticket limit.

Question 18

Guest Conduct

Accepted Answer

Guests are expected to behave respectfully and in accordance with venue policy, state and local laws. Any guest that is acting in a manner that venue management deems unsafe can be subject to eviction. If a guest violates a state or local law they will be subject to any tickets or punishment deemed necessary by local law enforcement. We reserve the right to deny entry to any guest for any reason or no reason. If a guest is denied entry to any event, such guest will be issued a refund of the face value of the ticket for the event.

Question 19

Hearing Assistance

Accepted Answer

Guests that require assisted listening devices can contact our venue office prior to the event to arrange for a device. Please give us at least 2 days notice. Guests that require interpreter service can call the venue and arrange this for any event. We need at least 2 weeks notice to secure an interpreter. We can be reached at 650-967-3000

Question 20

Items ALLOWED to be brought in to venue

Accepted Answer

Clear bags no larger than 12" x 12" x 6" and a small clutch no larger than 6" x 9"
Cameras &ndash; nonprofessional only, no detachable lenses
Food &ndash; in a clear, 1-gallon ziplock bag
Water &ndash; up to 1 gallon in a factory sealed or empty bottle

Question 21

Items NOT ALLOWED to be brought in to venue include, but are not limited to

Accepted Answer

Weapons of any kind
Alcohol
Illegal drugs/substances
Outside Lawn Chairs of any kind
Any bags other than clear bags with max size of 12" x 12" x 6" and clutches larger than 6" x 9"
Glass containers
Cans
Coolers
Laser pointers, selfie-sticks, drones
Animals (except service animals)
Fireworks
Strollers

Question 22

Lawn Chair Rental

Accepted Answer

For your safety and convenience, chairs of any type ARE NOT permitted to be brought into the venue. Specially designed lawn chairs are available for rent. Lawn Chairs must be turned in at the end of the event.

Question 23

Lawn Seating

Accepted Answer

The lawn is always first come, first serve. Guests may notice a row or seat number on their lawn ticket, but that is only used for tracking purposes. There are no assigned seats on the lawn.

Question 24

Lost and Found

Accepted Answer

If you lose an item while you are at an event- you can visit our information booth located in Plaza right to see if it has been turned in or call 650-967-3000 10:30am-3:30pm Monday -Friday.

Question 25

Lost or Stolen Tickets

Accepted Answer

Please report any lost or stolen tickets to Ticketmaster as soon as you are aware they are missing or destroyed. If a ticket needs to be reprinted during the event- guests can visit the box office and have their ticket reprinted for a fee.

Question 26

Maps and Directions

Accepted Answer

From HWY 101, take Amphitheatre Pkwy (from the South) or Rengstorff Blvd (from the North) Exit. Follow the signs along Amphitheatre Pkwy to General Admission or the Premier Parking Lot.

Question 27

Media Relations / Press Passes

Accepted Answer

Any media inquiries need to be directed to our Local Office
650-967-3000

Question 28

Medical Assistance

Accepted Answer

First Aid is located at Rock Med at Plaza left. We have trained medical personnel that are able to assist with any issue you encounter. We have ambulances on site throughout the duration of the event that can transport guests if needed. If you have medication that you need stored in a refrigerator please go to the information booth and ask for a guest services representative and our medical staff will assist you. If you have a condition that requires you to use a needle for medication while you are here- please do so in our medical office so the syringe can be properly disposed of.

Question 29

Merchandise

Accepted Answer

Merchandise will be available for all concerts at our Concert Gear booths located at Plazas Left & Right. For Festival shows- there will be merchandise located throughout the facility and sold by various vendors. All concert gear is property of the artist and the venue has no responsibility related to the craftsmanship or style of any merchandise. Please make sure you check that you have the correct size and there are no defects in the shirt before you walk away from the stand. The venue cannot assist with replacing or refunding any merchandise after the event has ended.

Question 30

Motorcycle Parking

Accepted Answer

Limited motorcycle parking is available in the D2 Parking lot.  There is no additional fee for motorcycle parking.

Question 31

Overnight Parking

Accepted Answer

There is no overnight parking permitted at the venue. Any unauthorized vehicles on site prior to an event or after an event will be towed at the owners expense.

Question 32

Parking

Accepted Answer

General Parking is included in the ticket price for most events at Shoreline Amphitheatre. When it is not included, there will be a fee per car. Please call 650-967-3000 for more information if needed.

Question 33

Parking - ADA

Accepted Answer

Accessible parking in the C and D lots can be used without Premier Parking purchase, subject to availability. We recommend folks arrive early to ensure accessible parking availability.

Question 34

Police Assistance

Accepted Answer

Local law enforcement are on site for every event and are responsible for directing all traffic into the venue. On Duty law enforcement officers are the only individuals able to carry a weapon on our property. We do not allow conceal and carry weapons to be brought onto our property nor we will secure them.

Question 35

Premier Parking

Accepted Answer

Premier Parking is available for every event with the price varying. This can be purchased prior to the show viawww.livenation.com or on site at the venue. Premier Parking is located in C Parking Lot (Bill Graham Parkway and Amphitheatre Parkway intersection). Premier Parking does not guarantee early exit out of the parking lot, however does offer a dedicated exit out of the lot onto Amphitheatre Parkway towards the 101.

Question 36

Premium / VIP Seating

Accepted Answer

If you are interested in purchasing a floor box, season seats or club access for the season please contact our PSS department at 650-623-3046. Neither the venue receptionists nor the box office can answer questions regarding pricing or availability for these boxes.

Question 37

Private Events

Accepted Answer

Our incredible space is the perfect location to host your next corporate event, private concert, conference, fundraiser or graduation. For more information about renting, please email us or click here.

Question 38

Public Transportation

Accepted Answer

There is limited public transportation to our venue. We advise you check with your local transit company to inquire about travel routes.

Question 39

Re-Entry

Accepted Answer

Re-Entry is not permitted at Shoreline Amphitheatre Please ensure that everything you will need for the event is brought in with you. If you do leave at any point in the evening- you will not be allowed back in without a new ticket.

Question 40

Recycling

Accepted Answer

Shoreline Amphitheatre participates in a venue wide recycling program. You will find recycling bins located though-out the venue. Please recycle where possible.

Question 41

Renting the Venue

Accepted Answer

Interested in renting the venue for a private event? Call 415-281-9227 or email SF.Events@LiveNation.com

Question 42

Restrooms

Accepted Answer

Restrooms are located in the plaza to the left and right of main gates. Additional restrooms are located on the cafe right and cafe left sections of plaza and at the top of the lawn on either side of Sky Bar.

Question 43

Scalping Tickets

Accepted Answer

Scalping or reselling tickets is strictly prohibited on the property of the venue. Any guest caught selling tickets on property will be turned over to local law enforcement.

Question 44

Security

Accepted Answer

Venue security and law enforcement are located throughout the facility to ensure a safe and secure environment. All security personnel are wearing white shirts and can assist with any questions or concerns. Please do not hesitate to contact our on-site staff if any assistance is needed.
Your safety and security are most important to us. The following details will outline our general venue&rsquo;s guidelines:
https://www.livenation.com/venueguidelines/

Question 45

ATMs

Accepted Answer

No ATM's are on site as the venue is completely cashless.  One cash to card machine is available just inside the main gates next to the info booth, and cash to card transferes also available via the info booth.

Question 46

Animals - Service

Accepted Answer

Service animals are permitted inside the venue during events. Only registered working animals are permitted.

Question 47

Automobile Assistance

Accepted Answer

If any assistance is needed with your vehicle please contact your normal Emergency Assistance provider. Shoreline Amphitheatre does not have tow or lockout services on site. Emergency assistance vehicles are permitted on property to assist with lockouts, jumps or tows but the guest will need to arrange for such services.

Question 48

Bag Inspections

Accepted Answer

All bags are subject to search upon entry. Guest have the right to refuse a bag search and the venue has the right to refuse entry. If you have any items that are not allowed into the venue please return them to your vehicle.  Please note the updated bag policy as clear bags no larger than 12" x 12" x 6", with solid clutches no larger than 6" x 9".

Question 49

Banners and Signs

Accepted Answer

Signs larger than 8.5 X 11 in are not permitted into the venue. This size is a standard sheet of paper. We do not allow in banners or signs that are larger than this due to the potential to block other guests view of the performance. All signs must be appropriate in nature and not be a distraction to the artist.

Question 50

Bicycle Parking

Accepted Answer

Bike racks are located between C1 and C2 parking Lots. All bikes must be removed by the end of the event. Shoreline Amphitheatre is not responsible for lost or stolen bicycles.

Question 51

Bus Parking

Accepted Answer

Buses are considered an oversized vehicle and will be charged $100 if they will be remaining on site during the event. Buses that will be dropping off guests can leave the parking lot and return 45 minutes prior to the end of the event with no additional charge. All buses will be boarded by our security staff to ensure no underage drinking is taking place on the bus. If there is any underage drinking- the whole bus will be turned around and no one will be able to enter the event. The venue will not issue refunds and bears no expense that will be incurred due to non-admittance. Mountain View Police Department will be on site assisting in the bus lot to ensure all guests on buses are acting appropriately and within accordance of the law. *Subject to change based on event.

Question 52

Camera Policy

Accepted Answer

SUBJECT TO CHANGE- The standard venue policy allows camera phones, disposable cameras, and small digital cameras. Any camera that has a detachable lens will be considered professional and not allowed in. If the camera lens zooms out of the camera more than 1 in- it will be considered a professional camera and will not be allowed in. Some artists do not permit cameras so please check back for the show you will be attending to ensure that we will be allowing cameras in.

Question 53

Camping

Accepted Answer

Shoreline Amphitheatre does not allow camping or overnight parking of any kind.

Question 54

Cancelation Policy

Accepted Answer

Cancelations will only occur in the event of severe weather, artist cancelation, or an act of God. In the event of a cancelation local media will be notified and any information about a potential reschedule will be made available. Refunds will be available at the point of purchase.

Question 55

Cell Phones

Accepted Answer

Your cell phone is your ticket!  With most tickets being all digital, you should access your digital tickets and put them in your phone's wallet.  And make sure your phone is fully charged!  On occasions, comedy shows in particular, cell phones usage may not be allowed due to artist requests, and will adjust on site procedures accordingly.

Question 56

Children

Accepted Answer

All of our events are all ages. Children 2 and under do not require a ticket, but must sit on a parent's lap.

Question 57

Conceal and Carry

Accepted Answer

Shoreline Amphitheatre does not allow weapons on our property. Guests should follow all applicable laws regarding securing a weapon in a vehicle if they have it on them when they arrive. The venue will not secure weapons and will take no responsibility for any weapons left in vehicles.

Question 58

Concessions

Accepted Answer

Shoreline Amphitheatre offers a wide variety of concession options through the venue. This includes cheeseburgers, hot dogs, nachos, pretzels, candy, popcorn, fountain soda (Pepsi Products), water, and Red Bull.
Concessions are located throughout the venue and at Stage Left and Stage Right Cafes

Question 59

Contact Information

Accepted Answer

Venue Phone number: 650-967-3000
Venue Address: 1 Amphitheatre Parkway Mountain View, CA 94043

Question 60

Credit/ Debit Cards

Accepted Answer

All main concession stands take Visa/ MasterCard / Discover and American Express. Smaller stands and portable concessions may be cash only. See ATM's for locations on site. All merchandise stands take all major credit cards.

Question 61

Designated Driver

Accepted Answer

Our concessionaire offers free fountain sodas to guests that commit to be the designated driver for their party. Please visit the designated driver booth located inside of North gate in the lower right plaza.

Question 62

Drinking Water

Accepted Answer

Guests are permitted to bring in One (1) factory sealed bottle of water up to one gallon in size. This policy is subject to change based on artist requests or safety considerations. Camelbacks are not permitted.  We have water refill stations located on the exterior of our main restroom facilities.

Question 63

Drop Offs

Accepted Answer

Drop-off & pick-up (including taxis, limousines, Uber and other rideshare services) are only allowed in the marked, designated zone on Amphitheatre Parkway, directly across the pedestrian path into the venue.
Drop-off: From US 101, take Rengstorff/Amphitheatre Parkway exit and stay in right lane, At the Charleston/Garcia intersection, continue straight onto Amphitheatre Parkway. After the Google stoplight, traffic will be split into 2 lanes. Drop-off's should remain in the right lane. About 250 ft. before the Premier Parking entrance on your left, there will be a clearly marked drop-off area on your right. After your passengers have exited the vehicle drivers will then be asked to exit the area by continuing straight and making a right turn onto N Shoreline Blvd towards the US 101 and downtown Mountain View. Please listen to the traffic personnel they are there to help expedite the process.

Question 64

Where is Pick-up?

Accepted Answer

The pick-up zone is the same as the drop-off zone. When leaving the Amphitheatre, you can reach the pick-up area by using the pedestrian path towards the right side when you exit the gates. Follow the signage along the walking path leading up to Amphitheatre Pkwy. Allow the staff to hold traffic so that you make cross over to waiting drivers.

Shoreline Amphitheatre

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