Question 1

Address

Accepted Answer

665 PA-18, Burgettstown, PA 15021

Question 2

All Access Passes

Accepted Answer

All Access passes or Backstage Passes are not available for purchase. Visit www.livenation.com to view any VIP packages that may involve a meet and greet or additional access. The venue box office does not sell any meet and greet, backstage or venue passes.

Question 3

Animals - Service

Accepted Answer

Service animals are permitted inside the venue during events. Only registered working animals are permitted.

Question 4

Automobile Assistance

Accepted Answer

If any assistance is needed with your vehicle, please contact your normal Emergency Assistance provider. Our venue does not have tow or lockout services on site. Emergency assistance vehicles are permitted on property to assist with lockouts, jumps or tows, but the guest will need to arrange for such services.

Question 5

Bag Inspections

Accepted Answer

All bags are subject to search upon entry. Guests have the right to refuse a bag search and the venue has the right to refuse entry. If you have any items that are not allowed into the venue, please return them to your vehicle.
To reduce staff contact with guest belongings, a Clear Bag Policy will be enforced: we will allow clear plastic, vinyl or PVC tote bags no larger than 12&rdquo; x 6&rdquo; x 12&rdquo; and/or small clutch bags (6&rdquo;x 9&rdquo;).

Question 6

Banners and Signs

Accepted Answer

Signs larger than 8.5 X 11 in are not permitted into the venue. This size is a standard sheet of paper. We do not allow in banners or signs that are larger than this due to the potential to block other guests view of the performance. All signs must be appropriate in nature and not be a distraction to the artist.

Question 7

Bicycle Parking

Accepted Answer

Bike racks are located West Entrance Gate . All bikes must be removed by the end of the event. Our venue is not responsible for lost or stolen bicycles.

Question 8

Box Office

Accepted Answer

The Box Office is only open on show days. You can purchase tickets in person directly via our box office or purchase tickets online any time at LiveNation.com.
Buyer Beware: tickets obtained from unauthorized sources may be invalid, refunded, lost, stolen, or counterfeit, and if so are void and therefore not valid for entry.

Question 9

Bus Parking/Oversize Parking

Accepted Answer

Buses are considered an oversized vehicle and will be parked at a designated location. Please see parking lot attendant upon entering for assistance. Oversized vehicles will be charged an additional fee which can be purchased in advance or upon entry to the parking lot. An oversize vehicle is classified as any vehicle that is a 15-passenger van or larger, including limos.

Question 10

Camera Policy

Accepted Answer

SUBJECT TO CHANGE - The standard venue policy allows camera phones, disposable cameras, and small digital cameras. Any camera that has a detachable lens will be considered professional and not allowed in. If the camera lens zooms out of the camera more than 1 in, it will be considered a professional camera and will not be allowed in. Some artists do not permit cameras so please check back for the show you will be attending to ensure that we will be allowing cameras in.

Question 11

Camping

Accepted Answer

The venue does not allow camping or overnight parking of any kind.

Question 12

Cancellation Policy

Accepted Answer

Cancellations will only occur in the event of severe weather, artist cancellation, or an act of God. In the event of a cancellation, local media will be notified and any information about a potential reschedule will be made available. Refunds will be available at the point of purchase.

Question 13

Cash to Card

Accepted Answer

Cash to Card stations are available in our plazas for fans who need to transfer funds onto cards for points of purchase at the venue. A cash to card machine will also available in our West plaza.

Question 14

Cell Phones

Accepted Answer

Generally cell phones are permitted in the venue. On occasions, comedy shows in particular, cell phones usage may not be allowed due to artist requests.

Question 15

Children

Accepted Answer

All of our events are all ages. All guests are required to have a ticket, regardless of age.

Question 16

Conceal and Carry

Accepted Answer

Our venue does not allow weapons on our property. Guests should follow all applicable laws regarding securing a weapon in a vehicle if they have it on them when they arrive. The venue will not secure weapons and will take no responsibility for any weapons left in vehicles.

Question 17

Concessions

Accepted Answer

Our venue offers a wide variety of concession options through the venue. This includes cheeseburgers, hot dogs, nachos, pretzels, candy, popcorn, fountain soda (Pepsi Products), water, and Red Bull.
Concessions are located throughout the venue

Question 18

Contact Information

Accepted Answer

Venue Phone Number &ndash; 724-947-7400
Venue Email &ndash; StarLakePavilion@LiveNation.com
Venue Address &ndash; 665 Rt 18, Burgettstown, PA 15021

Question 19

Credit / Debit Cards

Accepted Answer

All points of sale will only accept credit or debit. In the event you are not carrying a credit or debit card, staff will be available on-site at the main gate merchandise booth to exchange cash for card, dollar for dollar, without any service fees.

Question 20

Designated Driver

Accepted Answer

UPMC Health Plan Designated Driver ProgramOur concessionaire offers free fountain sodas to guests that commit to be the designated driver for their party, courtesy of UPMC Health Plan. Please visit the designated driver booth located at guest services on the East and West entrance gates.

Question 21

Drinking Water

Accepted Answer

Guests are permitted to bring in One (1) factory sealed bottle of water up to 20 oz in size. This policy is subject to change based on artist requests or safety considerations. Aluminum bottles, refillable plastic water bottles are permitted. Camelbacks are not permitted.

Question 22

Drop Offs

Accepted Answer

Drop off areas are located at the main entrance to the parking lots. Please let the parking staff know that you are dropping someone off and they will direct you. Guests cannot remain in their vehicles during the event- they must drop off and return 45 minutes prior to the end of the show. If you are not back within 45 minutes of the end of the event- you will not be allowed to enter until the majority of cars have exited the parking lot. Local law enforcement will shut down all incoming traffic and only allow traffic out of the venue.

Question 23

Emergency

Accepted Answer

In the event of an emergency while on site, our venue has trained paramedics to assist with any medical issues. First aid is located on the East plaza, but any staff member with a radio can dispatch First Aid to the location needed. Local law enforcement officers are also on site for every event and can assist if needed or requested. Venue management works closely with all appropriate emergency agencies and services to ensure that we are up to date on any dangerous weather or potential crowd related issues. In the event of a weather emergency, we will communicate with guests that are inside of the facility as well as guests on their way to the venue. Please follow our Facebook page for the latest developments on event days.

Question 24

Entrance Gates

Accepted Answer

There are a total of four entrance gates to the facility. East, West and South Gates are available for use regardless of the ticket type. There is 1 Fast Lane located at each entry gate. You must have your Fast Lane pass to utilize this gate. The VIP Club has a separate entry gate located by premium parking. All guests using this gate must be VIP clients and have the appropriate ticket.

Question 25

Event Listing

Accepted Answer

A complete listing of events can be found here.

Question 26

Fan Assistance

Accepted Answer

If you need assistance while at an event, please visit our guest services areas located at the East and West entrances.

Question 27

Fan Mail

Accepted Answer

We will do our best to get any fan mail sent to the venue to the appropriate parties. We cannot guarantee that any package or letter will be given to an artist. We recommend visiting the artist&rsquo;s website and sending any items to their designated address. We are not responsible for returning anything that is sent to the venue for an artist.

Question 28

Fast Lane

Accepted Answer

For select events guests can purchase Fast Lane passes via www.livenation.com. The Fast Lane pass provides a designated line and entry before the general public for quick and easy access into the event.

Question 29

Gate Times

Accepted Answer

Parking lots will generally open 2 hours prior to our scheduled gate time. Gate times vary, but are usually 60 minutes prior to show time. Please check the specific event page as these dates are subject to change. Please do not attempt to enter the venue any earlier than the designated times as you will be turned around and told to return when the parking lots open.

Question 30

Group Ticket Sales

Accepted Answer

If you have a large party that will be attending the show and are interested in hospitality options, please contact our Premium Seating Department. Premium Seating sells all VIP boxes, suites, and clubs at the venue that can accommodate larger parties than the standard ticket limit.

Question 31

Guest Conduct

Accepted Answer

Guests are expected to behave respectfully and in accordance with venue policy, state and local laws. Any guest that is acting in a manner that venue management deems unsafe can be subject to eviction. If a guest violates a state or local law they will be subject to any tickets or punishment deemed necessary by local law enforcement. We reserve the right to deny entry to any guest for any reason or no reason. If a guest is denied entry to any event, such guest will be issued a refund of the face value of the ticket for the event.

Question 32

Guests with Disabilities

Accepted Answer

Our venue strives to ensure that all of our guests have a great time at our venue. If you need additional assistance while you are here, please make sure you let us know.

Ticketing - ADA tickets can be purchased online via www.livenation.com. You do not need to call the box office to place an order as all of our accessible tickets are available through www.livenation.com. Look for the   logo on the Find Tickets page to view all available accessible seats. We do have accessible seating in every price range, but be advised it does occasionally sell out. We have very limited seating available for guests on the day of the event so please make sure you purchase accessible seating when you order tickets.
Day of Show Parking - Accessible Parking is located between the East and West gates Let the parking staff know that you need accessible parking and they will direct you to this lot. You do not need to have an accessible placard in order to park in this lot, but please be advised that parking is limited. If you do not absolutely need accessible parking, please park in the general lots.
Accessible Stations- if you have questions or need assistance we have a table staffed with customer service employees to help answer questions related to seating or other accommodations. These stations are located at the East and West entrance gates.
Unexpected Needs - if you have had an injury or illness that prevents you from using the original seat you purchased, we strongly recommend going through www.livenation.com to exchange all tickets for accessible seating. We will have a very limited number of seats available on the day of the show for such issues, but we cannot guarantee we will be able to seat you. Please remember that accessible seating permits for the guest with the accessible need and one companion.
Interpreter Requests - if you will need an interpreter for an event, please give us at least 2 weeks notice to secure. Guests that request an interpreter will need to pick up their tickets at will call. When the tickets are picked up we will introduce you to your interpreter for the evening and take you to your seats. There is no charge for interpreter services. Please call 724-947-7400 to arrange for an interpreter for your visit.
Accommodations - all venue bathrooms, concession stands, and merchandise stands are accessible.

Question 33

Hearing Assistance

Accepted Answer

Guests that require assisted listening devices can contact our venue office prior to the event to arrange for a device. Please give us at least 2 days notice. Guests that require interpreter service can call the venue and arrange this for any event. We need at least 2 weeks notice to secure an interpreter. We can be reached at 724-947-7400.

Question 34

Hotels

Accepted Answer

There are hotels located in both Weirton, WV and Pittsburgh, PA

Question 35

Lawn Chair Rental

Accepted Answer

Lawn chairs are available for rent at a low cost per chair and must be turned in at the end of the event. No outside lawn chairs are permitted to enter the venue.

Question 36

Lawn Seating

Accepted Answer

The lawn is always first come, first served. Guests may notice a row or seat number on their lawn ticket, but that is only used for tracking purposes. There are no assigned seats on the lawn. However, we are now offering reserved lawn upgrades in a preferred section that includes lawn chair rental!

Question 37

Lost and Found

Accepted Answer

Call us at 724-947-7400

Question 38

Lost or Stolen Tickets

Accepted Answer

Please report any lost or stolen tickets to Ticketmaster as soon as you are aware they are missing or destroyed. If a ticket needs to be reprinted during the event, guests can visit the box office and have their ticket reprinted for a fee.

Question 39

Media Relations / Press Passes

Accepted Answer

Any media inquiries need to be directed to our Local Office &ndash; 724-947-7400

Question 40

Medical Assistance

Accepted Answer

First Aid is located on the East plaza. We have trained medical personnel that are able to assist with any issue you encounter. We have ambulances on site throughout the duration of the event that can transport guests if needed. If you have medication that you need stored in a refrigerator, please go to a guest service booth and our medical staff will assist you. If you have a condition that requires you to use a needle for medication while you are here, please do so in our medical office so the syringe can be properly disposed of.

Question 41

Merchandise

Accepted Answer

Merchandise will be available for all concerts at our Concert Gear booths located on the East and West plazas. For Festival shows- there will be merchandise located throughout the facility and sold by various vendors. All concert gear is property of the artist and the venue has no responsibility related to the craftsmanship or style of any merchandise. Please make sure you check that you have the correct size and there are no defects in the shirt before you walk away from the stand. The venue cannot assist with replacing or refunding any merchandise after the event has ended.

Question 42

Motorcycle Parking

Accepted Answer

Motorcycles can park in our designated location by the West Gate. There is no additional fee for motorcycle parking.

Question 43

Parking

Accepted Answer

General lots will open 2 hours prior to gate time.
Premier and Reserved Parking are available for every event. The price will vary based on event. This can be purchased prior to the show via www.livenation.com or on site at the venue. For ease of access and to assist in continued traffic flow it is strongly suggested to purchase Premier and Reserved Parking in advance of arrival to the venue.
Premier Parking is located on the lot adjacent to the East gate. Reserved Parking is your own parking spot that is waiting just for you. Regardless of when you show up, you are guaranteed one of our best parking spaces with easy access to the East Gate! Premier and Reserved Parking DO NOT guarantee early exit out of the parking lot.

Question 44

Police Assistance

Accepted Answer

Local law enforcement are on site for every event and are responsible for directing all traffic into the venue. On duty law enforcement officers are the only individuals able to carry a weapon on our property. We do not allow conceal and carry weapons to be brought onto our property nor we will secure them.

Question 45

Premium / VIP Seating

Accepted Answer

If you are interested in purchasing a floor box, season seats, or club access for the season, please contact our PSS department at 724-947-7400. Neither the venue receptionists nor the box office can answer questions regarding pricing or availability for these boxes.

Question 46

Private Events

Accepted Answer

Our incredible space is the perfect location to host your next corporate event, private concert, conference, fundraiser or graduation. For more information about renting, please email us or click here.

Question 47

Re-Entry

Accepted Answer

Re-Entry is not permitted at our venue. Please ensure that everything you will need for the event is brought in with you. If you do leave at any point in the evening; you will not be allowed back in without a new ticket.

Question 48

Recycling

Accepted Answer

Our venue participates in a venue wide recycling program. You will find recycling bins located throughout the venue. Please recycle where possible.

Question 49

Restrooms

Accepted Answer

Restrooms are located on the East and West plazas.

Question 50

Scalping Tickets

Accepted Answer

Scalping or reselling tickets is strictly prohibited on the property of the venue. Any guest caught selling tickets on property will be turned over to local law enforcement.

Question 51

Security

Accepted Answer

Venue security and law enforcement are located throughout the facility to ensure a safe and secure environment. All security personnel are wearing white shirts and can assist with any questions or concerns. Please do not hesitate to contact our on-site staff if any assistance is needed.

Question 52

Security Procedures

Accepted Answer

When coming through the gates, please plan on security using metal detectors and/or a physical pat down for our search procedures. All bags are subject to inspection. If you have a medical reason for not wanting to be searched via metal detectors, please visit our First Aid station and they will give you an alternative to our metal detectors. More information can be found here https://www.livenation.com/venueguidelines/

Question 53

Smoking

Accepted Answer

Designated smoking areas are located within the venue. While we do not restrict smoking on the lawn, if guests around you are complaining, we will ask you to smoke in the plazas. We appreciate your cooperation.

Question 54

Sponsorship / Hand Outs

Accepted Answer

All sponsorship inquiries should be directed to our office- please call 412-505-8000 and ask to speak with someone in sponsorship. Any handouts or presence on site needs to be cleared with venue sponsorship. If you do not have permission to be on site you will be escorted off property.

Question 55

Strollers

Accepted Answer

Are not permitted because there is nowhere for them to be stored. The lawn has an incline that makes it unsafe for strollers to be on the lawn.

Question 56

Tailgating

Accepted Answer

Tailgating is permitted in the parking lots. One parking space per vehicle is permitted. Saving parking spaces is not permitted. No fire pits or open flames, glass bottles, portable generators or deep fryers. Drive aisles and fire lanes must be clear at all time. Guests on property must posses an event ticket.

Question 57

Taping

Accepted Answer

Some shows do allow audio recording so please contact us prior to the event you are attending to confirm if this will be allowed.

Question 58

Taxis

Accepted Answer

Please visit one of our guest service booths prior to departure for information.

Question 59

Traffic

Accepted Answer

Traffic is controlled by local law enforcement and the venue. If there are any major traffic issues that will impact the start of the event, we will post this information on our social media pages.
FacebookTwitterInstagram

Question 60

Umbrellas

Accepted Answer

Are permitted in the venue but cannot be opened or used in the pavilion or to block another fan's view of the show.

Question 61

Upgrades

Accepted Answer

Upgrades are available through our Experience App- visit www.lnexperience.com to download the program and see all of the upgrades and experiences we have available.

Question 62

VIP Club

Accepted Answer

The VIP Club is located on the East plaza of the venue. Guests must have a valid day of show wristband to gain access to the club.

Question 63

VIP Parking

Accepted Answer

The VIP lots are located to the left as you enter the venue. Guests must have a pass or be on the parking list to access these lots. Guests can enter through the farthest left lane labeled VIP Parking and be directed to this lot.

Question 64

Weather

Accepted Answer

All shows will go on rain or shine. However, in the event of severe weather we will keep our fans notified via our social media pages.
FacebookTwitterInstagram
An event may be delayed, postponed, or canceled depending on the severity of the weather expected.

The Pavilion at Star Lake

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