Question 1

Where can I park?

Accepted Answer

Event parking is located behind the venue on Furnace Street Extension. You can also pre-pay for Premium Parking when purchasing a ticket or in our upgrade section on RoxianTheatre.com. Parking lot opens one hour prior to doors.
To see our parking map, please look at details under the "Day of Show" tab.

Question 2

Can I re-enter the venue if I leave?

Accepted Answer

There is no re-entry to the Roxian Theatre and all exits are final, excluding the smoking area.

Question 3

Is the Roxian handicap/ADA accessible?

Accepted Answer

Yes! The Roxian Theatre offers ADA seating and additional accommodations (as needed) for those with disabilities. ADA seating is available for purchase on the event ticketing page. Please contact the box office directly via email at RoxianTheatre@LiveNation.com or phone at (412)746-9988 for further details.
Please note that reserved seating in our balcony is not ADA accessible. Accessible seating is available on our Main Floor.

Question 4

Are cameras permitted at the Roxian?

Accepted Answer

It depends on each individual artist or performer's policies. Usually, small point-and-shoot cameras and cell-phone cameras are allowed. Cameras with detachable lenses on them are considered to be professional-length are not allowed to be brought into the venue, unless artist has given prior approval. Security will ask guests to leave such cameras in their cars.

Question 5

What time do doors open on day of show?

Accepted Answer

The time listed for each event on our website or on the Ticketmaster event page is the time that doors open for an event. Music will usually start 30-60 minutes after doors open.

Question 6

Can I smoke in the venue?

Accepted Answer

Roxian Theatre is a non-smoking venue. During events, there is a smoking section set up outside of the venue's primary entry doors in order to accommodate smoking patrons. Please note the smoking section is not accessible at the beginning of shows, as that space may still be occupied by fans in line for entry.

Question 7

What are my payment options?

Accepted Answer

All points of sale will only accept credit or debit. In the event you are not carrying a credit or debit card, staff will be available on-site at the main gate merchandise booth to exchange cash for card, dollar for dollar, without any service fees.
The box office is the only point of sale that accepts credit, debit or cash.

Question 8

Is the venue all-ages?

Accepted Answer

Most shows are all ages events, unless otherwise specified on our event calendar. The venue has multiple levels, both with bars. The first floor has a bar on the left side and the upstairs bar is located behind the seated mezzanine. You MUST be 21 with valid ID in order to order from either of these areas. No fake ID's, please! They will be confiscated and you will not be provided access to our bar areas.
Please note that if a show states that it is either ages 18+ or 21+, valid government-issued photo ID will be required for entry. No refunds will be issued for failure to produce proper identification.

Question 9

Does the Roxian have coat check?

Accepted Answer

Yes, coat check is available inside the venue on the lower basement level by the main bathrooms. Unfortunately, we are not able to check large or oversized bags.

Question 10

What do I do if I lost something at the venue?

Accepted Answer

We do track lost & found items. Please contact us at via email at RoxianTheatre@LiveNation.com or phone at (412) 746-9988 with a description of the item you are trying to locate.

Question 11

Is there reserved seating at the venue?

Accepted Answer

The Roxian Theatre has reserved seats in our Upper and Lower Balcony for sale for most shows. We also offer first come, first served seating in our Skybox Lounge or RoxBox for an additional charge  The main floor is Standing Room Only, unless otherwise specified.

Question 12

How can I buy tickets to a show at the Roxian?

Accepted Answer

Tickets can be purchased online by visiting www.ticketmaster.com or on our venue website. Please be aware of scalper and other unaffiliated sites when searching the internet.
If tickets do not sell out in advance, they will be sold at the door on the night of the show. The box office opens 2 hours before doors on day of show.
Tickets obtained from unauthorized sources may be invalid, refunded, lost, stolen or counterfeit, and if so are void.

Question 13

Where is Will-Call?

Accepted Answer

Will Call is located at the box office, located to the left the main doors of the venue and will be open on-day-of-show only. On days that we have shows, the box office is typically open 2 hours prior to showtime.
Tickets should be picked up directly by the purchaser.

Question 14

How do I find out about VIP seating options?

Accepted Answer

The Skybox Lounge and/or RoxBox seating is available for purchase through the event ticket link or at the venue on the day of show, depending on inventory.

Question 15

What is the Fast Lane?

Accepted Answer

Skip the lines! The Fast Lane allows first entry after door time for concert-goers and may be purchased at the time of ticket purchase. There are a limited number of Fast Lane tickets available for each show. Fast Lane program is not available for all shows. If it is available, you will be prompted upon checkout if you'd like to purchase or not. One per customer is needed.

Question 16

What is the RoxBox?

Accepted Answer

The RoxBox is located at the front of our elevated main floor, the views from the RoxBox cannot be beat. Save yourself a front row seat with amazing sightlines to the stage. One ticket per person is required. Seat will be assigned upon arrival. A separate concert ticket is also required.

Question 17

What is the Skybox Lounge?

Accepted Answer

The Skybox Lounge can be purchased as a separate, upgrade ticket. This lounge includes access to an exclusive bar and private restrooms, as well as first come, first served seating along the rail of our third balcony.

Question 18

What if the show I'm attending was cancelled or postponed?

Accepted Answer

In most cases, if a show was postponed, the original tickets will be able to be used on the rescheduled date. If you would rather have a refund, you must contact your original point of purchase.
If a show was cancelled, refunds for tickets purchased directly through Live Nation or Ticketmaster will be automatically processed. If you purchased your tickets at the Box Office, you must bring your tickets back for a refund.

Question 19

Can I get a refund if I can no longer attend a show?

Accepted Answer

Unless a show cancels or time changes more than two hours, refunds are handled on a case-by-case basis. Please contact your point of purchase for inquiries.

Question 20

Why are the numbers on my purchased balcony seats different?

Accepted Answer

Seats in our Balcony Right section go by even numbers (seat 2/4/6/8), while seats in our Balcony Left section go by odd numbers (seat 1/3/6/9).
Example: Balcony Left &ndash; Seats 1/3/6/9, Balcony Right &ndash; Seats 2/4/6/8

Question 21

If I don't have a smart phone, how can I use mobile ticketing?

Accepted Answer

If you already purchased a ticket through Ticketmaster online, a box office representative can assist with printing out a physical ticket on the evening of the show. If you are purchasing tickets from the box office at the event, please request a physical ticket be printed.

Question 22

Can I rent the Roxian for a private event?

Accepted Answer

Yes! Please contact our special events team at roxiantheatreevents@livenation.com for more information or visit this link.

Question 23

How can I get a job at the venue?

Accepted Answer

Available career opportunities can be found here: https://venuenationjobs.com/pittsburgh/

Roxian Theatre

Upcoming Events

Welcome to the Roxian Theatre

FAQs

Where can I park?

Can I re-enter the venue if I leave?

Is the Roxian handicap/ADA accessible?

Are cameras permitted at the Roxian?

What time do doors open on day of show?

Can I smoke in the venue?

What are my payment options?

Is the venue all-ages?

Does the Roxian have coat check?

What do I do if I lost something at the venue?

Is there reserved seating at the venue?

How can I buy tickets to a show at the Roxian?

Where is Will-Call?

How do I find out about VIP seating options?

What is the Fast Lane?

What is the RoxBox?

What is the Skybox Lounge?

What if the show I'm attending was cancelled or postponed?

Can I get a refund if I can no longer attend a show?

Why are the numbers on my purchased balcony seats different?

If I don't have a smart phone, how can I use mobile ticketing?

Can I rent the Roxian for a private event?

How can I get a job at the venue?

Legendary Venue, Epic Private Events!

Plan Your Event Today

Contact Our Special Events Sales Team

Roxian Theatre

Roxian Theatre

Upcoming Events.css-sxp795{margin-right:auto;margin-left:8px;display:none;}@media screen and (min-width: 996px){.css-sxp795{display:inline;}}.css-32auzz{font-size:24px;color:var(--ln-colors-grey70);}.css-32auzz:hover,.css-32auzz[data-hover]{color:var(--ln-colors-grey80);}

Welcome to the Roxian Theatre

FAQs

Where can I park?

Can I re-enter the venue if I leave?

Is the Roxian handicap/ADA accessible?

Are cameras permitted at the Roxian?

What time do doors open on day of show?

Can I smoke in the venue?

What are my payment options?

Is the venue all-ages?

Does the Roxian have coat check?

What do I do if I lost something at the venue?

Is there reserved seating at the venue?

How can I buy tickets to a show at the Roxian?

Where is Will-Call?

How do I find out about VIP seating options?

What is the Fast Lane?

What is the RoxBox?

What is the Skybox Lounge?

What if the show I'm attending was cancelled or postponed?

Can I get a refund if I can no longer attend a show?

Why are the numbers on my purchased balcony seats different?

If I don't have a smart phone, how can I use mobile ticketing?

Can I rent the Roxian for a private event?

How can I get a job at the venue?

Legendary Venue, Epic Private Events!

Plan Your Event Today

Contact Our Special Events Sales Team

Roxian Theatre

Upcoming Events