Q: Do you have a box office?

The box office is open on day-of-show only. If you’d like to purchase tickets, please visit us at https://www.livenation.com/venue/KovZ917APzQ/somerset-amphitheater-events#events

Question 1

What items can I bring into the venue?

Accepted Answer

The following items are allowed to be brought into the venue:

CLEAR plastic, vinyl or PVC tote bags no larger than 12&rdquo; x 6&rdquo; x 12&rdquo;
Small clutch bags (6&rdquo; x 9&rdquo;) &ndash; these do not need to be clear
Cameras &ndash; nonprofessional only, no detachable lenses
Food &ndash; in a clear, 1-gallon ziploc bag
Water &ndash; up to 1 liter in a factory sealed or empty bottle. 
Clear and empty reusable bottles (tinted are permitted as long as transparent).
Only small/collapsible umbrellas; no pointed umbrellas permitted.
Signs &ndash; up to 8.5 x 11 inches (this is the size of a standard piece of paper). All signs must be appropriate in nature.

Question 2

What items can I NOT bring into the venue?

Accepted Answer

Items NOT ALLOWED to be brought into the venue include, but are not limited to:

Chairs of any kind.
Bags that do not meet our bag policy (must be CLEAR plastic, vinyl or PVC tote bags no larger than 12&rdquo; x 6&rdquo; x 12&rdquo; and/or small clutch bags no larger than 6&rdquo;x 9&rdquo;)
Weapons of any kind
Alcohol
Illegal drugs/substances
Strollers
Glass containers
Cans
Coolers of any kind
Laser pointers
Animals (except service animals)
Fireworks

Question 3

What accommodations exist for guests with disabilities?

Accepted Answer

Somerset Amphitheater strives to ensure that all of our guests have a great time at our venue. If you need additional assistance while you are here, please make sure you let us know.

Ticketing- ADA tickets can be purchased online via www.livenation.com. You do not need to call the box office to place an order as all accessible tickets are available through www.livenation.com. Look for the accessible logo on the Find Tickets page to view all available accessible seats. We do have accessible seating in every price range but be advised, they occasionally sell out. We have very limited seating available for guests on the day of the event so please make sure you purchase accessible seating when you order tickets.
Day of Show Parking- Accessible Parking located In the East Parking near the Ice arena and near the Premier Parking lot. Let the parking staff know that you need accessible parking and they will direct you to this lot. You do not need to have an accessible placard in order to park in this lot, but please be advised that parking is limited. If you do not absolutely need accessible parking- please park in the general lots. 
Unexpected Needs- If you have had an injury or illness that prevents you from using the original seat you purchased we strongly recommend going through www.livenation.com to exchange all tickets for accessible. We will have a very limited number of seats available on the day of the show for such issues, but we cannot guarantee we will be able to seat you. Please remember that accessible seating permits for the guest with the accessible need and one companion.
Interpreter Requests- If you will need an interpreter for an event please give us at least 2 weeks notice to secure. Guests that request an interpreter will need to pick up their tickets at will call. When the tickets are picked up we will introduce you to your interpreter for the evening and take you to your seats. There is no charge for interpreter services. Please call (715) 334-9080 to arrange for an interpreter for your visit.
Accommodations- all venue bathrooms, concession stands, and merchandise stands are accessible. 
Service Animals- Service animals are permitted inside the venue during events. Only registered working animals are permitted. Somerset Ampthitheater requires, consistent with the ADA, that service animals must be harnessed, leashed, or tethered, unless these devices interfere with the service animal&rsquo;s work or the individual&rsquo;s disability prevents them from using these devices. Individuals who cannot use such devices must maintain control of the animal through voice, signal, or other effective methods.
Hearing Assistance- Guests that require assisted listening devices can contact our venue office prior to the event to arrange for a device. Please give us at least 2 days notice. Guests that require interpreter service can call the venue and arrange this for any event. We need at least 2 weeks notice to secure an interpreter. We can be reached at (715) 334-9080.

Question 4

Can I bring a lawn chair?

Accepted Answer

No outside lawn chairs of any kind are allowed. Lawn chairs are available for rent for $15.00 per chair on site or in advance online.

Question 5

Do you have a box office?

Accepted Answer

The box office is open on day-of-show only. If you&rsquo;d like to purchase tickets, please visit us at https://www.livenation.com/venue/KovZ917APzQ/somerset-amphitheater-events#events

Question 6

What is your bag policy?

Accepted Answer

Bags must be clear plastic, vinyl, or PVC tote bags no larger than 12&rdquo; x 6&rdquo; x 12&rdquo; and/or small clutch bags no larger that 6" x 9". All bags are subject to search upon entry. Guests have the right to refuse a bag search and the venue has the right to refuse entry. If you have any items that are not allowed into the venue, you will be asked to return them to your vehicle.

Question 7

What are the venue's parking policies?

Accepted Answer

The cost of parking a standard vehicle is Included In your ticket price so you do not need to pay when you arrive. Should the lots open prior to the advertised parking times, all standard vehicles may be subject to a $20 early entry fee and all oversize vehicles may be subject to a $50 early entry fee.
Overnight Parking: There is no overnight parking permitted at the venue.  Any unauthorized vehicles left overnight will be towed at the owners expense. 
ADA Parking: Located on In the East Lot near the Ice arena - enter on Amphitheater Avenue.  When guests are ready to enter the venue, a golf cart shuttle from the ADA Lot will bring guests to the East Gate for entry.  When the show Is over and venue management deems a safe passage, a golf cart shuttle will pick up guests at the same location they were dropped off and return guests to their vehicle In the East Lot.
Premier Parking: Premier Parking is available for every event. The price will vary based on event. This can be purchased prior to the show via www.livenation.com or on site at the venue. Premier Parking is located on the east side near the ice arena and is accessible from both the north and the south. 
Oversized Vehicles/Buses: All oversize vehicles Including but not limited to buses, RVs and limos are subject to a $100 parking charge. Buses are considered an oversized vehicle and will be charged $100 if they will remain on site during the event. Buses dropping off guests can leave the parking lot and return 45 minutes prior to the end of the event with no additional charge.
Limousine Parking: All oversize vehicles Including but not limited to limousines, buses and RVs are subject to a $100 parking charge.
*Prices subject to change based on event.

Question 8

Can I camp at the venue?

Accepted Answer

Camping will be available for select shows. More information and camping options are available here.

Question 9

Can I park overnight?

Accepted Answer

There is no overnight parking permitted at the venue.  Any unauthorized vehicles left overnight will be towed at the owners expense.

Question 10

What should I do if I have car trouble while at the venue?

Accepted Answer

If any assistance is needed with your vehicle, please contact a member of our staff. Somerset Amphitheater offers limited services including jump start. Vehicles may be left overnight, but need to be removed before 10:00 am the following morning.

Question 11

How does lawn seating work?

Accepted Answer

The lawn is always first come, first serve. Guests may notice a row or seat number on their lawn ticket, however there Is no assigned seating In the lawn, that is only used for tracking purposes.

Question 12

Can I bring a camera to the show?

Accepted Answer

SUBJECT TO CHANGE - The standard venue policy allows camera phones, disposable cameras, and small digital cameras. Any camera that has a detachable lens will be considered professional and not allowed in. If the camera lens zooms out of the camera more than 1 in- it will be considered a professional camera and will not be allowed in. Some artists do not permit cameras so please check back for the show you will be attending to ensure that we will be allowing cameras in.

Question 13

What happens if my show cancels?

Accepted Answer

Cancellations will only occur in the event of severe weather, artist cancellation, or an act of God. In the event of a cancellation, local media will be notified and any information about a potential reschedule will be made available. Refunds will be available at the point of purchase.

Question 14

Are children permitted?

Accepted Answer

All events are all ages unless otherwise specified. Children 2 and under do not require a ticket but must sit on a parent's lap. Please note that strollers are not permitted into the venue.

Question 15

Can I tailgate before a show?

Accepted Answer

REASONABLE tailgating will be permitted from the time the lots open until the time that the gates open. Once the gates open, guests that have been on-site prior to the gate opening time will be asked to head inside the venue.

Underage drinking is not permitted and will be policed.
Exercise good judgement, avoid dangerous activities and be aware that there are consequences for raucous behavior in the lots.
Ensure that enough room is available in the parking aisles so that in the event of an emergency, we can get the appropriate equipment through.

Finally, our guests show up to enjoy their experience; they want to hang out with friends and have a good time and we want that too. That&rsquo;s part of the summertime fun. However, we want and need to avoid people getting overly intoxicated. Any guest displaying signs of intoxication will not be permitted through the ticket gates.

Question 16

Are firearms permitted?

Accepted Answer

Somerset Amphitheater does not allow weapons on our property. Guests should follow all applicable laws regarding securing a weapon in a vehicle if they have it on them when they arrive. The venue will not secure weapons and will take no responsibility for any weapons left in vehicles.

Question 17

What concessions are available?

Accepted Answer

Somerset Amphitheater offers a variety of concession options through the venue. Concession stands are located in tents surrounding the concert space, near ticket gates and at the top of the hill.

Question 18

Is smoking allowed?

Accepted Answer

Designated smoking areas are in the plaza and outside the seating areas. While we do not restrict smoking on the lawn, if guests around you are complaining, we will ask you to smoke In common areas away from other guests. We appreciate your cooperation.

Question 19

What happens if there is bad weather?

Accepted Answer

All shows will go on rain or shine. However, in the event of severe weather we will keep our fans notified via our social media pages. An event may be delayed, postponed, or canceled depending on the severity of the weather expected.

Question 20

How do I contact the venue?

Accepted Answer

Venue Phone Number &ndash; (715) 334-9080Venue Email &ndash; somersethelp@livenation.comVenue Address &ndash; 495 Main St., Somerset, WI 54025

Question 21

What methods of payment are accepted?

Accepted Answer

All points of sale will only accept credit, debit or mobile pay (such as Apple Pay or Google Pay). In the event you are not carrying a credit or debit card, staff will be available on site to exchange cash for card, dollar for dollar, without any service fees.

Question 22

Can I bring my own water to the venue?

Accepted Answer

Guests are permitted to bring in ONE (1) factory sealed bottle of water up to one liter in size. This policy is subject to change based on artist requests or safety considerations. Clear and empty reusable bottles permitted (tinted are permitted if transparent). Coolers of any kind are not permitted in the gates.

Question 23

Can I use a taxi/ride-share for transport?

Accepted Answer

Taxis & ride share services are welcome and can be found at the first Intersection on Amphitheater Avenue before/ after the show.

Question 24

Where can I drop someone off for a concert?

Accepted Answer

Drop off areas are welcome at either Gate 1 or Gate 2. Please let the parking staff know that you are dropping someone off and they will direct you. Guests cannot remain in their vehicles during the event- they must drop off and return 45 minutes prior to the end of the show. If you are not back within 45 minutes of the end of the event - you will not be allowed to enter until the majority of cars have exited the parking lot. Local law enforcement will shut down all incoming traffic and only allow traffic out of the venue.

Question 25

What is your alcohol policy?

Accepted Answer

Somerset Amphitheater offers a wide variety of alcoholic beverages for purchase during your time at the venue. You are not permitted to bring any alcoholic beverages into the venue. A valid and current Driver License or State ID card is required to purchase alcohol- guests will be required to show ID every time they purchase.

Question 26

How do you handle emergencies?

Accepted Answer

In the event of an emergency while on site - Somerset Amphitheater has trained paramedics to assist with any medical issues. First Aid is located near the East Gate by the Security Office, but any staff member with a radio can dispatch First Aid to the location needed. Local law enforcement officers are also on site for every event and can assist if needed or requested. Venue management works closely with all appropriate emergency agencies and services to ensure that we are up to date on any dangerous weather or potential crowd related issues. In the event of a weather emergency- we will communicate with guests that are inside of the facility as well as guests on their way to the venue. Please follow our Facebook page for the latest developments on event days:

Question 27

Is there a way to get into the venue earlier, or skip the line?

Accepted Answer

For select events guests can purchase Fast Lane passes via livenation.com for each event. The Fast Lane passes do not permit the guest to enter any earlier than the designated gate time, however it does have a shorter line. Fast Lane Gates are located at each of the three gate locations.

Question 28

Do you allow re-entry?

Accepted Answer

Re-Entry is not permitted at Somerset Amphitheater. Please ensure that everything you will need for the event is brought in with you. If you do leave at any point in the evening- you will not be allowed back in without a new ticket.

Question 29

What time do you open the gates?

Accepted Answer

Parking lots will generally open one hour prior to our scheduled gate time, but are subject to change. Gate times vary, but are usually 60 or 90 minutes prior to show time. Please check the specific event page as these dates are subject to change. Please do not attempt to enter the venue any earlier than the designated times as you will be turned around and asked to return when the parking lots open.

Question 30

Can you accommodate groups?

Accepted Answer

Somerset Amphitheater does not offer group ticket sales. If you have a large party that will be attending the show the only option would be to contact our Premium Seating Department at 612-312-3347. Premium Seating sells all VIP boxes, suites, and clubs at the venue that can accommodate larger parties than the standard ticket limit.

Question 31

Where are your entrance gates?

Accepted Answer

There are a total of three entrance gates to the facility. The largest being the South Gate,  East gate and North Gate are available for use regardless of the ticket type. There is one Fast Lane gate located at each gate location. You must have your Fast Lane pass to utilize this gate. The VIP Club has a separate entry gate located at the East Gate adjacent to the VIP and Parking Lot. All guests using this gate must be VIP clients or have the appropriate VIP upgrade ticket.

Question 32

Do you have a lost and found?

Accepted Answer

If you lose an item while you are at an event- you can visit our Guest Services Office located near the East ticket gates to see if it has been turned in. If you are looking to find a lost item, please call (715) 334-9080 during business hours.

Question 33

What do I do if I need medical assistance?

Accepted Answer

First Aid is stationed near the East Gates. We have trained medical personnel that are able to assist with any issues you may encounter. We have ambulance on site throughout the duration of the event that can transport guests if needed. If you have medication that you need stored in a refrigerator, please go to the first aid area and our medical staff will assist you. If you have a condition that requires you to use a needle for medication while you are here - please do so in our medical office so the syringe can be properly disposed of. 
It is recommended that guests bringing medication into the venue for necessary or possible administration during the show utilize or have with them the original container and/or label pertaining to the prescription, or other form of documentation or confirmation of personal medical use, which may be requested of the guest for examination and verification by venue staff or security.