Q: What are the set times for tonight’s event? How late does the show go?

Typically we don’t receive the show’s set times until the day of the show. We urge patrons to show up around door time of the event to get the most out of their ticket purchase.

Question 1

Do you have ADA accessible areas?

Accepted Answer

Yes. While our venue is standing room only, we do have an ADA section for qualified patrons. We also have ADA ramp access into the building and ADA restrooms. We suggest you get to the venue early for best viewing options in the ADA area. The ADA area doesn&rsquo;t fill up often, but depending on the show, it might. If you&rsquo;re able, arrive ten minutes before doors and speak to our staff and we will do our best to get you into the building as soon as doors open. Please note that each ADA guest is allowed one extra guest into the ADA area.

Question 2

Where is the Observatory located? How do I get there?

Accepted Answer

The Observatory and Constellation Room are located at 3503 South Harbor Blvd in Santa Ana, CA 92704. We are one mile north of Interstate 405, at the intersection of West Lake Center Drive and South Harbor Blvd. If you&rsquo;re coming from the north, exit Harbor Blvd and turn left, then turn right at West Lake Center Drive. If you&rsquo;re coming from the south, exit Harbor Blvd and turn right, then right again at West Lake Center Drive. You&rsquo;ll see the venue on the left and signs for parking.

Question 3

Do you have parking? Where can I park?

Accepted Answer

Yes, we do have parking at the Observatory. From West Lake Center Drive you&rsquo;ll see signs for our parking areas. Parking is $10 per car (credit or debit card only, no cash). There are also a few streets within walking distance where you can park, but we recommend not parking in any of the surrounding parking lots, as your car will likely be towed.

Question 4

What public transportation comes to the Observatory?

Accepted Answer

There are seven OCTA bus lines that will deliver you very close to the venue. Since they might not be running when the show lets out, there are usually taxis, Ubers, and Lyfts at the venue after shows. For more information on bus lines, please visit http://www.octa.net.

Question 5

What are the box office hours?

Accepted Answer

The box office will be open on day-of-show only, approximately two hours before doors. If you&rsquo;re looking to purchase tickets, we ask you to visit us at our events tab.

Question 6

Can I get tickets for the show at the door?

Accepted Answer

We suggest buying tickets ahead of time, and we STRONGLY suggest avoiding third-party ticket resellers, especially for sold out shows.

Question 7

When does the show start?

Accepted Answer

Start times are listed on the website for each show. As a general rule, though, shows start one hour after doors. Set times for each act and headliner change with each lineup. Keep in mind that the &ldquo;show start time&rdquo; may mean the headliner, one opening act, or several opening acts.

Question 8

What are the set times for tonight’s event? How late does the show go?

Accepted Answer

Typically we don&rsquo;t receive the show&rsquo;s set times until the day of the show. We urge patrons to show up around door time of the event to get the most out of their ticket purchase.

Question 9

What if the show I want to attend sells out?

Accepted Answer

Sometimes tickets become available closer to the day of show. Follow our social media platforms (Twitter, Instagram, Facebook) for any updates.

Question 10

Do you have a lost and found?

Accepted Answer

Lost and found is held in the box office. We hold items for at least two weeks before they are donated to charity, and we always contact owners of lost IDs and phones whenever possible. Click on the link below to view our virtual lost and found! You can communicate with us immediately and set up a time to pick up your item. Don't want to come back? No problem, you can set up shipping right from the website. Just click here.

Question 11

I lost my ID. Can I still get in the venue?

Accepted Answer

To consume alcohol at The Observatory, we&rsquo;ll need to see some form of valid, non-expired U.S. government ID. If you don&rsquo;t have your state ID or Driver&rsquo;s License, a passport is the best U.S. ID, so bring that. If you don&rsquo;t have a passport, the only other IDs that will work are your birth certificate or a temporary ID from the DMV, and for these we&rsquo;ll have to see some other form of ID that has your photo.
Please note that The Observatory has a very strict underage drinking policy that follows state law, and if you do not have acceptable ID that states your age at 21 or older, you will be considered the same as a minor and will not be able to purchase, consume or possess alcohol in the venue. We are very strict about this rule and all violators will be removed from the building without any additional chances or warnings and will not be eligible for a refund.

Question 12

How old do you have to be to enter The Observatory and The Constellation Room?

Accepted Answer

Shows at the Observatory and Constellation Room are all ages, unless otherwise noted. Age restrictions will be listed on our website and ticketing page.

Question 13

Do children need a ticket?

Accepted Answer

All guests ages 3 and older need a ticket.

Question 14

I bought tickets to an event, and I selected print at home tickets, but my printer broke, what can I do?

Accepted Answer

All tickets can be downloaded onto your smartphone and scanned for entry. They may also be printed at the box office if all else fails.

Question 15

What is not allowed to enter the venue?

Accepted Answer

(Keep in mind priority number 1 is to HAVE FUN! Just please do it without the items listed below)

No guns, knives, weapons, pepper spray, projectiles of any kind, or any other item that could be used to inflict harm.
Replicas of any type of weapon are NOT permitted
No drugs, drug paraphernalia or illegal substances of any kind
No outside food or drinks
No personal video cameras, Go-Pros, selfie sticks, drones, masks or laser pointers.
No professional audio, video, or audio recording equipment - (including detachable lenses, tripods, zooms or commercial use rigs)
No unsealed liquids or gels of any kind
No jewelry or clothing that could inflict harm
No full face masks
No large bags over (10&rdquo; x 10&rdquo;), backpacks, Camelbacks or Bota bags
No stuffed animals or toys of any kind

This list of prohibited items is subject to change at the discretion of venue management.

Question 16

Do you allow crowd surfing or stage diving?

Accepted Answer

No, crowd surfing and stage diving is prohibited. Any patron partaking in the act will be ejected from the venue.

Question 17

Does the Observatory have seating?

Accepted Answer

While our venue is standing room only, consider elevating your night with seating on our VIP Balcony. Please email ObservatoryOCInfo@livenation.com for inquiries or visit our VIP tab.

Question 18

Does the Constellation Room have seating?

Accepted Answer

The Constellation Room is a one-level, intimate venue with no permanent seating.

Question 19

Can I bring a camera?

Accepted Answer

Cameras on phones and point-and-shoot cameras are allowed in the venue. Video cameras, SLR cameras, D-SLR cameras, or any cameras with interchangeable lenses are not allowed. If you are interested in shooting with a professional camera, please get permission from the artist&rsquo;s management. We are unable to help secure photo passes or facilitate contact with artist management.

Question 20

What is your dress code?

Accepted Answer

We do not have a dress code, but you must have a top, bottoms, and shoes to enter the venue.

Question 21

Is there a place where I can smoke?

Accepted Answer

Yes, for shows happening in both our main room and Constellation Room please smoke on our patio. For shows happening in just our Constellation Room, we offer a smoking area located at the side of our main entrance.

Question 22

Do you have coat check?

Accepted Answer

Yes, we offer coat check and lockers. It is $5 and located right outside the main entrance.

Question 23

Do you have food? Do you have drinks?

Accepted Answer

Yes, we have a delicious food menu. We have a full selection of beer, wine, and liquor for your enjoyment.

Question 24

What if my question isn’t asked frequently enough to be listed here?

Accepted Answer

Please email us at ObservatoryOCInfo@livenation.com and we&rsquo;ll be happy to help you.

The Observatory

Upcoming Events

Know Before You Go

FAQs

Do you have ADA accessible areas?

Where is the Observatory located? How do I get there?

Do you have parking? Where can I park?

What public transportation comes to the Observatory?

What are the box office hours?

Can I get tickets for the show at the door?

When does the show start?

What are the set times for tonight’s event? How late does the show go?

What if the show I want to attend sells out?

Do you have a lost and found?

I lost my ID. Can I still get in the venue?

How old do you have to be to enter The Observatory and The Constellation Room?

Do children need a ticket?

I bought tickets to an event, and I selected print at home tickets, but my printer broke, what can I do?

What is not allowed to enter the venue?

Do you allow crowd surfing or stage diving?

Does the Observatory have seating?

Does the Constellation Room have seating?

Can I bring a camera?

What is your dress code?

Is there a place where I can smoke?

Do you have coat check?

Do you have food? Do you have drinks?

What if my question isn’t asked frequently enough to be listed here?

Seat Map for The Observatory:

Legendary Venue, Epic Private Events!

Plan Your Event Today

Contact Our Special Events Sales Team

The Observatory

The Observatory

Upcoming Events.css-sxp795{margin-right:auto;margin-left:8px;display:none;}@media screen and (min-width: 996px){.css-sxp795{display:inline;}}.css-32auzz{font-size:24px;color:var(--ln-colors-grey70);}.css-32auzz:hover,.css-32auzz[data-hover]{color:var(--ln-colors-grey80);}

Know Before You Go

FAQs

Do you have ADA accessible areas?

Where is the Observatory located? How do I get there?

Do you have parking? Where can I park?

What public transportation comes to the Observatory?

What are the box office hours?

Can I get tickets for the show at the door?

When does the show start?

What are the set times for tonight’s event? How late does the show go?

What if the show I want to attend sells out?

Do you have a lost and found?

I lost my ID. Can I still get in the venue?

How old do you have to be to enter The Observatory and The Constellation Room?

Do children need a ticket?

I bought tickets to an event, and I selected print at home tickets, but my printer broke, what can I do?

What is not allowed to enter the venue?

Do you allow crowd surfing or stage diving?

Does the Observatory have seating?

Does the Constellation Room have seating?

Can I bring a camera?

What is your dress code?

Is there a place where I can smoke?

Do you have coat check?

Do you have food? Do you have drinks?

What if my question isn’t asked frequently enough to be listed here?

Seat Map for The Observatory:

Legendary Venue, Epic Private Events!

Plan Your Event Today

Contact Our Special Events Sales Team

The Observatory

Upcoming Events