Q: I lost something!

Please come on down to check if we’ve found it. Our friendly staff can help you access the lost and found any day of the week after 5:00 PM!

Question 1

Do I need an I.D. to attend an event?

Accepted Answer

A valid I.D is required to attend any age restricted events. Please look at the event page for any restrictions by show.
To consume alcohol at The Echo, we&rsquo;ll need to see some form of valid, non-expired U.S. government ID. State issued ID or Drivers License, or a Passport are acceptable forms of identification.
Please note that The Echo has a very strict underage drinking policy that follows state law, and if you do not have acceptable ID that states your age at 21 or older, you will be considered the same as a minor and will not be able to purchase, consume or possess alcohol in the venue. Violators will be removed from the building without warnings and will not be eligible for a refund.

Question 2

What am I not allowed to bring to the show?

Accepted Answer

Click here to view Customer Safety information and restricted items.

Question 3

Do children need a ticket?

Accepted Answer

All guests ages 3 and older need a ticket for entry. Please provide ear protection for children.

Question 4

I bought tickets but can’t attend the event; can I get a refund?

Accepted Answer

Unless a show cancels or time changes more than two hours refunds are not available.

Question 5

Is the venue ADA accessible?

Accepted Answer

Our venue can accommodate ADA seating and support for qualified patrons. If special assistance is required, reach out to our venue staff. We are more than happy to help.

Question 6

Can I leave the venue and come back in?

Accepted Answer

In-and-outs are not permitted at our venue. Make sure you don't leave the venue unless you don't plan on coming back!

Question 7

Can I smoke at The Echo?

Accepted Answer

Smoking is only allowed in designated outdoor smoking areas.

Question 8

I lost something!

Accepted Answer

Please come on down to check if we&rsquo;ve found it. Our friendly staff can help you access the lost and found any day of the week after 5:00 PM!

Question 9

Are cameras allowed?

Accepted Answer

Professional cameras and/or cameras will detachable lenses are NOT allowed without a valid media pass. Personal point-and-shoot cameras or cellphones are OK.

Question 10

How do I get a photo/press pass?

Accepted Answer

Please contact the artist you would like to photograph about getting a photo or press pass for their show at one of our venues.

The Echo

Upcoming Events

Know Before You Go

FAQs

Do I need an I.D. to attend an event?

What am I not allowed to bring to the show?

Do children need a ticket?

I bought tickets but can’t attend the event; can I get a refund?

Is the venue ADA accessible?

Can I leave the venue and come back in?

Can I smoke at The Echo?

I lost something!

Are cameras allowed?

How do I get a photo/press pass?

The Echo

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Know Before You Go

FAQs

Do I need an I.D. to attend an event?

What am I not allowed to bring to the show?

Do children need a ticket?

I bought tickets but can’t attend the event; can I get a refund?

Is the venue ADA accessible?

Can I leave the venue and come back in?

Can I smoke at The Echo?

I lost something!

Are cameras allowed?

How do I get a photo/press pass?

Upcoming Events