Question 1

What is the contact information for PNC Music Pavilion?

Accepted Answer

Venue Phone Number - 704-549-1292
Venue Physical & Mailing Address - 707 Pavilion Blvd, Charlotte, NC 28262

Question 2

Where do I enter the venue?

Accepted Answer

There are a total of 4 entrance gates to the facility. Gates 2 and 3 are available for use regardless of the ticket type. There is 1 Fast Lane Gate located adjacent to Gate 2. You must have your Fast Lane pass to utilize this gate. The VIP Club has a separate entry gate located at Gate 1. All guests using this gate must be VIP clients and have the appropriate ticket. Gate 4 is primarily used for high capacity concerts. 
Additionally, we have no-bag lanes located at each gate.

Question 3

Can I rent a lawn chair at the show?

Accepted Answer

Lawn chairs are available for rent inside the venue on a show-by-show basis at the lawn chair stands at the top of the lawn. Please check the Day of Show tab to make sure lawn chairs are permitted at your show.

Question 4

Do you have a Lost and Found?

Accepted Answer

Any items lost during an event may be collected at Guest Services, located at Gate 2. If your item is not with Guest Services, please check online the next day for all items found during the event you attended and/or call the main office at (704) 549-1292. Arrangments will be made for pickup during non-event days. 
https://charlotte.app.pixithq.com/public/#!/pnc-music-pavilion-charlotte

Question 5

Where can I find information for my Lawn Pass?

Accepted Answer

You can find more information pertaining to included/excluded shows and FAQs, on the Lawn Pass website.

Question 6

What are your accessibility accommodations?

Accepted Answer

PNC Music Pavilion strives to ensure that all of our guests have a great time at our venue. If you need additional assistance while you are here please make sure you let us know.

Ticketing- ADA tickets can be purchased online via www.livenation.com. You do not need to call the box office to place an order as all of our accessible tickets are available through www.livenation.com. Look for the accessible logo on the Find Tickets page to view all available accessible seats. We do have accessible seating in every price range, but be advised it does occasionally sell out. We have very limited seating available for guests on the day of the event so please make sure you purchase accessible seating when you order tickets.
Day of Show Parking- Accessible Parking is located in our ADA Parking Lot. Let the parking staff know that you need accessible parking and they will direct you to this lot. Please be advised that parking is limited. If you do not absolutely need accessible parking- please park in the general lots.
Accessible Stations- if you have questions or in need of assistance, please see Guest Services located at Gate 2.
Unexpected Needs- if you have had an injury or illness that prevents you from using the original seat you purchased we strongly recommend going through www.livenation.com to exchange the tickets for accessible seating. We will have a very limited number of seats available on the day of the show for such issues, therefore we cannot guarantee we will be able to seat you. Please remember that accessible seating accommodates that guest plus one companion.
Interpreter Requests- if you will need an interpreter for an event please give us at least 2-weeks' notice to try and secure an interpreter. Guests that request an interpreter will need to pick up their tickets at will call. When the tickets are picked up we will introduce you to your interpreter for the evening and take you to your seats. There is no charge for interpreter services. Please call 704.887.6527 to arrange for an interpreter for your visit.
Accommodations- all venue restrooms, concession stands, and merchandise stands are accessible.

Question 7

How can I upgrade my experience?

Accepted Answer

Visit https://www.livenation.com/mobile/ to download the app and see all of the upgrades and experiences we have available. You can also visit the Upgrades tab of our website.

Question 8

What if I have tickets at will call?

Accepted Answer

Will call tickets are available for pickup at the box office. Please make sure that you have a photo ID matching the purchaser's name to pick up tickets. Any name changes need to go through Ticketmaster Customer Service- 800-653-8000.
Guests are not permitted to put tickets in will call for other guests to pick up. You will need to arrange to meet your party at the facility to deliver tickets.
 Any tickets/passes being provided directly to you from the tour or other promotional company will be available for pickup at the Box Office on day of the concert, by later afternoon. This included Meet and Greet passes, Backstage passes, Press passes, VIP/Seat tickets, etc. If your tickets/passes are not in the Box Office, it is your responsibility to confirm with your point-of-contact where the tickets/passes can be located. Staff will not contact any member of the tour for you.

Question 9

What is your camera policy?

Accepted Answer

SUBJECT TO CHANGE- The standard venue policy allows camera phones, disposable cameras, and small digital cameras. Any camera that has a detachable lens will be considered professional and not allowed in. If the camera lens zooms out of the camera more than 1 inch- it will be considered a professional camera and will not be allowed in. Some artists do not permit cameras so please check back for the show you will be attending to ensure that we will be allowing cameras in.

Question 10

What food and drinks can I bring into the show?

Accepted Answer

Guests are permitted to bring food in a clear ziploc bag up to one gallon in size.
Guests are permitted to bring in one factory sealed bottle of water up to one gallon in size. This policy is subject to change based on artist requests or safety considerations. Aluminum bottles, refillable plastic water bottles are permitted and must be empty upon entry. Camelbacks are not permitted. Complimentary water fill stations are located at Guest Services inside Gate 2.

Question 11

What is your alcohol policy?

Accepted Answer

PNC Music Pavilion offers a wide variety of alcoholic beverages for purchase during your time at the venue. You are not permitted to bring any alcoholic beverages into the venue. A valid and current Driver License or State ID card is required to purchase alcohol- guests will be required to show ID every time they purchase.

Question 12

Is smoking permitted?

Accepted Answer

Smoking is permitted in the plazas and lawn area only. However, if guests in the lawn are complaining we will ask you to smoke in the plazas only. We appreciate your cooperation.

Question 13

Are there concessions at the show?

Accepted Answer

PNC Music Pavilion offers a wide variety of concession options throughout the venue. This includes cheeseburgers, hot dogs, nachos, pretzels, candy, popcorn, fountain soda (Pepsi Products), water, and energy drinks.

Question 14

What parking options are available?

Accepted Answer

General parking is included in your admission ticket. For those who wish to upgrade their parking experience, we have the following options available for purchase under the Upgrades tab of our website. Pricing varies by show.

Early Parking - Allows early access to the parking lots so guests can avoid traffic and tailgate longer.
Tailgate Area Parking - Allows early access and access to a shady tree lined grassy area for the best tailgate experience. 
Premier Parking - Gives guests access to the closest parking lot to the venue.
Oversized Parking - A space for any vehicle that requires more than one standard parking spot.

Question 15

Pickup/Dropoff and Rideshare

Accepted Answer

Drop off areas are located at our A/B Parking Gate Entrance. Please let the parking staff know that you are dropping someone off and they will direct you. Guests cannot remain in their vehicles during the event; they must drop off and return 45 minutes prior to the end of the show. If you are not back within 45 minutes of the end of the event- you will not be allowed to enter until the majority of cars have exited the parking lot. Local law enforcement will shut down all incoming traffic and only allow traffic out of the venue. Taxi & Ride-Share drop off location is located at the A/B parking entrance only.

Question 16

What is your oversized vehicle policy?

Accepted Answer

Busses, limos, and town cars are considered oversized vehicles and will be charged oversized vehicle parking fee if they will be remaining on site during the event. Busses that will be dropping off guests can leave the parking lot and return 45 minutes prior to the end of the event with no additional charge. Charlotte Mecklenburg Police Department will be on site assisting in the bus lot to ensure all guests on busses are acting appropriately and within accordance of the law. *Subject to change based on event. Parking prices vary based on event and can be purchased in advance at www.livenation.com.

Question 17

Do you allow camping or overnight parking?

Accepted Answer

The venue does not allow camping or overnight parking of any kind. Any unauthorized vehicles on site prior to an event or after an event will be towed at the owner's expense.

Question 18

Where can I park my bike or motorcycle?

Accepted Answer

Motorcycles can park on the Motorcycle Pad, located near Pavilion Blvd in front of the box office. There is also a bike rack located at the Motorcycle Pad.

Question 19

What is your cancellation policy?

Accepted Answer

Cancellations will only occur in the event of severe weather, artist cancellation, or circumstances beyond control. In the event of a cancellation we will notify fans and any information about a potential rescheduled date will be made available. Refunds will be available at the point of purchase.

Question 20

What if there is an emergency at the show?

Accepted Answer

In the event of an emergency while on site- PNC Music Pavilion has trained paramedics to assist with any medical issues. First aid is located mid-North Plaza (as you face the stage, the plaza to your left) but any staff member with a radio can dispatch First Aid to the location needed. Local law enforcement officers are also on site for every event and can assist if needed or requested. Venue management works closely with all appropriate emergency agencies and services to ensure that we are up to date on any dangerous weather or potential crowd related issues. In the event of a weather emergency- we will communicate with guests that are inside of the facility as well as guests on their way to the venue.

Question 21

What if there is bad weather the day of my show?

Accepted Answer

All shows will go on rain or shine. However, in the event of severe weather we will keep our fans notified via our social media pages.
https://www.facebook.com/MusicPavilionCharlotte
https://twitter.com/PNCmusicpav 
https://www.instagram.com/pncmusicpav
An event may be delayed, postponed, or canceled depending on the severity of the weather expected.

Question 22

How is traffic managed at the venue?

Accepted Answer

Traffic is controlled by local law enforcement and the venue. If there are any major traffic issues that will impact the start of the event we will post this information on our social media pages.

Question 23

How can I get medical assistance at the show?

Accepted Answer

First Aid is located Mid North Plaza. We have trained medical personnel that are able to assist with any issue you encounter. We have ambulances on site throughout the duration of the event that can transport guests if needed. If you have medication that you need stored in a refrigerator please go to First Aid and our medical staff will assist you. If you have a condition that requires you to use a needle for medication while you are here- please do so in our medical office so the syringe can be properly disposed of.

Question 24

What security precautions are in place?

Accepted Answer

Venue security and law enforcement are located throughout the facility to ensure a safe and secure environment. All security personnel are wearing white shirts and can assist with any questions or concerns. Please do not hesitate to contact our on-site staff if any assistance is needed.
When coming through the gates, please plan on security using metal detectors and/or a physical pat down for our search procedures. All bags are subject to inspection. If you have a medical reason for not wanting to be searched via metal detectors, please contact a supervisor and a pat-down search can be provided.
Guests are expected to behave respectfully and in accordance with venue policy, state and local laws. Any guest that is acting in a manner that venue management deems unsafe can be subject to eviction. If a guest violates a state or local law they will be subject to any disciplinary action deemed necessary by local law enforcement. We reserve the right to deny entry to any guest for any reason. 
Your safety and security are most important to us. The following details will outline our general venue&rsquo;s guidelines: https://www.livenation.com/venueguidelines

Question 25

Do you allow conceal and carry?

Accepted Answer

PNC Music Pavilion does not allow weapons of any kind on our property. Guests should follow all applicable laws regarding securing a weapon in a vehicle if they have it on them when they arrive. The venue will not secure weapons and will take no responsibility for any weapons left in vehicles.

Question 26

How can I get an artist VIP or meet and greet package?

Accepted Answer

Please visit the artist's website to find out if they are selling VIP packages for their show.

Question 27

Is there an age requirement?

Accepted Answer

All of our events are all ages. Children 2 and under do not require a ticket, but must sit on a parent's lap.

Question 28

Where can I purchase merchandise?

Accepted Answer

Merchandise will be available for all concerts at our Concert Gear booths located on both main plazas. For Festival shows- there will be merchandise located throughout the facility and sold by various vendors. All concert gear is property of the artist and the venue has no responsibility related to the craftsmanship or style of any merchandise. Please make sure you check that you have the correct size and there are no defects in the shirt before you walk away from the stand. The venue cannot assist with replacing or refunding any merchandise after the event has ended.

Question 29

Do you have group ticket sales?

Accepted Answer

PNC Music Pavilion does not offer group ticket sales. If you have a large party that will be attending the show the only option would be through our Season Ticket Seating Department. Season Ticketing sells all VIP boxes, suites, and clubs at the venue that can accommodate larger parties than the standard ticket limit. Fill out the form on our Season Tickets tab to be contacted by someone from our team.

Question 30

I have another question.

Accepted Answer

Feel free to give us a call at 704-549-1292 or reach out to us on social media!

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