White River Amphitheatre

40601 Auburn Enumclaw Road SE, Auburn, WA 98092

If you lose an item while you are at an event, please visit our Guest Services booth located near the Main Gate to see if it has been turned in. If it has not, please leave your name, contact info & a description of your lost item with Guest Services. You may also call the venue at 360-825-6200, then press "0", weekdays between the hours of 10AM-4PM, or email WRAReceptionist@livenation.com to inquire. Lost items may be picked up at the venue's Admin Office next to the Main venue gates during normal business hours, weekdays 10AM-4PM. Please call ahead to notify our Receptionist that you are coming to pick up your items. Guest must provide a proper container and postage for the return of items that must be mailed.

All bags are subject to search upon entry. Guest has the right to refuse a bag search and the venue has the right to refuse entry. If you have any items that are not allowed into the venue please return them to your vehicle.

Please note that we require either a clear plastic, vinyl, or pvc bag (maximum size 12" x 6" x 12") OR small clutch bags that don't need to be clear (maximum size 6" x 9")

White River Amphitheatre strives to ensure that all of our guests have a great time at our venue. If you need additional assistance while you are here, please make sure you let us know.

• Ticketing - ADA tickets can be purchased online at www.livenation.com. You do not need to call the box office to place an order as all of our accessible tickets are available through www.livenation.com. Look for the   logo on the Find Tickets page to view all available accessible seats. We do have accessible seating in every price range, but be advised it does often sell out. We have very limited seating available for guests on the day of the event so please make sure you purchase accessible seating when you purchase your tickets.
• Day of Show Parking - Accessible parking is located in paved lots close to the venue gates. Let the parking staff know that you need accessible parking and they will direct you to the appropriate lot. Please display your ADA hangtag/placard and be advised that accessible parking is limited. 
• Accessible Seating Upgrades Day of Show - If you have questions or need assistance, we have guest service employees to help answer questions related to seating or other accommodations. Please inquire at Main Gate Guest Services or at the entrances to the accessible seating areas. Seating upgrades are based on availability.
• Unexpected Needs - If you have had an injury or illness that prevents you from using the seat you originally purchased, we strongly recommend going through www.livenation.com or www.ticketmaster.com prior to the day of the show to exchange your purchased tickets for accessible seating. Tickets are based on availability and we cannot guarantee we will be able to seat you. Please remember that accessible seating permits one seat for the guest with the accessible needs and one seat for a companion. All seats require tickets.
• Interpreter Requests - If you will need an American Sign Language interpreter for an event, please give us at least 2 weeks notice to secure. Guests who request an interpreter will need to pick up their tickets at will call. When the tickets are picked up we will introduce you to your interpreter for the evening and take you to your seats. There is no charge for interpreter services. Please call 360-825-6200 to arrange for an interpreter for your visit.
• Accommodations - All venue restrooms, concession and merchandise stands are accessible.
• ADA Venue Entrance Gate - A dedicated ADA gate is located near the Main Gate / Box Office & Gate 2 General Admission Entrances. Gate 9 may be opened to accommodate ADA guests if diverted to park in our overflow ADA parking.

• ONLY small clutches, wristlets, or fanny packs no bigger than 6”x 9” OR clear plastic bags NO BIGGER than 12"x12"x6” will be allowed inside
• Cameras – nonprofessional only, no detachable lenses
• Food – in a clear, 1-gallon Ziploc bag
• Water – an empty water bottle OR up to 1 gallon of water in a factory-sealed bottle is permitted

• Lawn Chairs & Stadium Seats (Chairs may be available for rent inside the venue. Check the upgrade tab for more info.)
• Weapons of any kind
• Alcohol
• Illegal drugs/substances
• Glass containers
• Cans
• Hard-sided/large coolers
• Bags outside of our bag policy dimensions
• Large or oversized bags/backpacks, such as luggage, duffel bags, or industrial/camping-sized back packs
• Laser pointers
• Animals (except service animals)
• Fireworks

Taxis will follow Local Sheriff and parking crew direction to enter through Gate 2 1/2 and exit through Gate 3. At show end, taxis will be staged in the Uber / Lyft / Taxi waiting area. Ask a staff member for the location near the Main Gate for assistance finding the location.

There will be no shuttle service for the 2023 season.

Your safety is important to us. Venue security and law enforcement are located throughout the facility to ensure a safe and secure environment. All security personnel can assist with any questions or concerns. Please do not hesitate to contact our on-site staff if any assistance is needed.

Like many venues and other large places of assembly, White River Amphitheatre has a “no pets” policy. However, Live Nation’s policy explicitly permits guests with disabilities who use dogs as service animals. White River Amphitheatre’s policy, consistent with ADA’s revised guidelines, defines “service animal” as limited to a dog that is individually trained to do work or perform tasks for an individual with a disability. The task(s) performed by the dog must be directly related to the individual’s disability.

White River Amphitheatre requires, consistent with the ADA, that service animals must be harnessed, leashed, or tethered unless these devices interfere with the service animal’s work or the individual’s disability prevents him or her from using these devices. Individuals who cannot use such devices must maintain control of the animal through voice, signal, or other effective methods.

Please contact the venue via the Text Line by texting 253-237-7914 with your day of show allowed or prohibited item updates. Also check our White River Amphitheater Instagram and Facebook for updates.

Venue Email: WRAReceptionist@livenation.com

Venue Address - 40601 Auburn Enumclaw Rd. SE, Auburn, WA 98092

Mailing Address - Same as above

Vehicles - A safe drop off/pick up area is available. Enter Gate 2 1/2 from SR164. Please let the parking staff know that you are dropping someone off and they will direct you. Guests cannot remain in their vehicles during the event - they must drop off passengers, then return 45 minutes prior to the end of the show. If the driver has not returned to the venue drop-off area within 45 minutes of the end of the event, they may not be allowed to enter until the majority of cars have exited the parking lot. ***EXITING: Follow the instructions of our Parking Crew to exit the Pick-up / Drop Off area. Local Law Enforcement will be directing all vehicles north for a timely egress.  We encourage you to use your GPS to reroute you to Seattle or Auburn after a few miles of following traffic directions.

Bus and/or Limousine - Bus (Not including Chartered Shuttles from the Outlet Collection Center) and Limousine will enter Gate 2 ½ to complete pick up and drop off of clients / customers.

Busses are considered an oversized vehicle and will be directed to remote parking, but will not be charged for parking if they will remain on site during the event. Busses dropping off guests can leave the parking lot and return 45 minutes prior to the end of the event with no additional charge. King County Sheriff's Office & WRA Parking Staff will be on site assisting in the bus lot to ensure all guests on busses are acting appropriately and within accordance of the law.

"Will Call" pre-purchased tickets are available for pickup at the Box Office located adjacent to the Main Gates. Please make sure that you have a photo ID matching the purchaser's name to pick up tickets. Any name changes need to go through Ticketmaster Customer Service - 800-653-8000.

Guests are not permitted to leave tickets at Will Call for other guests to pick up. You will need to arrange to meet your party at the facility to deliver tickets.

If tickets or passes are being left for you by an artist or artist management, they will only be left at the Box Office. This includes meet and greet passes, backstage passes, press passes, and tickets from the tour or other promotional company. We do not get these tickets until the day of the event just before door time, so please do not try to pick them up earlier. If your tickets/passes are not in Will Call, you will need to contact the person whom you expected would leave them for you to determine where they are. Box Office and Guest Services personnel cannot contact any member of the tour for you.

Cancellations will only occur in the event of severe weather, artist cancellation, or an act of God. In the event of a cancellation local media will be notified and any information about a potential reschedule will be made available. Refunds will be available at the point of purchase.

Follow our social media for show updates.

https://www.instagram.com/whiteriveramp/

https://www.facebook.com/whiteriveramp

Guests are welcome to enjoy a picnic at their vehicles prior to entering the venue. No grills or cooking is allowed. Consumption of alcohol is NOT allowed in the parking lots; Washington State Liquor Control Board agents and private security patrol the parking lots.

There are a total of 3 patron entrance gates to the facility. The Main Entrance Gate and Gate 2 are available for use regardless of the ticket type.

The Eagle VIP Club has a separate entry, located at Gate 4. All guests using this gate must be Eagle Club/VIP guests and have the appropriate ticket.

A dedicated ADA gate is located near the Main Gate / Box Office. When available, an ADA entry is at venue Gate 2. Gate 9 may be opened to accomodate ADA guests if diverted to park in our overflow ADA parking.

For select events, guests can purchase Fast Lane passes via www.livenation.com for each event. The Fast Lane passes do not permit the guest to enter any earlier than the designated gate time, however it does have a shorter line. Fast Lane Gates are located at the Main Gate.

Lawn Chairs from outside the venue will not be authorized for entry.  Lawn chairs may be rented in advance when purchasing a ticket for the lawn and may be picked up at our lawn-level Guest Services booth at the top of the stairs. Day of show, lawn chairs may be available for rent at the lawn-level guest services booth. From the main gate, turn right, cross the bridge and proceed up the stairs to the Lawn seating area. From Gate 2, proceed up the stairs to the Lawn seating area. When seated on the lawn facing the stage, chair rental is to the left. Pricing varies by event.

For information on reserving venue lawn chairs in advance when purchasing tickets for upcoming concerts, please go to www.livenation.com.

Merchandise will be available for all concerts at our Concert Gear booths located throughout the Plaza. For festival shows there will be merchandise located throughout the facility and sold by various vendors. All concert gear is property of the artist and the venue has no responsibility related to the craftsmanship or style of any merchandise.

A First Aid station is located inside the venue at Gate 5, which is between the Eagle Club and the Box Office. The First Aid Station is well marked with signage and flags. The First Aid Station is professionally staffed and available to assist with any medical issue you may experience. 

All shows will go on rain or shine. However, in the event of severe weather we will keep our fans notified via our social media pages.

https://www.instagram.com/whiteriveramp

https://www.facebook.com/whiteriveramp

Due to WSDOT construction on HWY 164, General Parking must enter through Gate 1 ONLY.

General Parking is available to everyone with an event ticket accessible through Gates 1 and 2.

Parking for guests with disabilities: ADA compliant parking is available for our guests with a DMV issued ADA hang tag or license plate credential. Please enter at Gate 2 and follow the directions of the parking crew to the ADA parking spaces.  Please note: There are a limited number of ADA-compliant parking spaces available and they are provided on a first come, first served basis to those with an ADA hangtag or license plate. Please plan accordingly and arrive early to secure one of these limited parking spaces. For information about how to obtain an ADA  hangtag or license plate in WA, please visit: https://www.dmv.org/wa-washington/disabled-drivers.php. 

STAR Parking lot provides close-in spaces. We recommend you purchase tickets for STAR parking in advance online at our upgrades tab. Please use Gate 2 to access STAR parking. STAR parking spaces are limited, and available for purchase on a first come, first served basis. 

Premium Eagle Club Parking is located through the Gate 2 entrance. Guests must display the correct hangtag credential or present a printed receipt for purchase to access this Premium Eagle Club parking lot.

If you are interested in purchasing premium seating for the season, please visit livenationpremiumseating.com or contact Josh Huber, JoshuaHuber@livenation.com, or call 360-803-7053 for pricing options. Neither the venue receptionists nor the box office can answer questions regarding pricing or availability for premium seating.

Our incredible space is the perfect location to host your next corporate event, private concert, conference, fundraiser or graduation. For more information about renting, please email us or click here.

Re-Entry is not permitted at White River Amphitheatre. Please ensure that everything you will need for the event is brought in with you, and that you have returned all prohibited items to your vehicle. If you do leave at any point in the evening; you will not be allowed back in without a new ticket.

White River Amphitheatre participates in a venue-wide recycling and composting program. You will find recycling bins located throughout the venue. Please recycle where possible.

Sustainability Rocks!!

Smoking/vaping of tobacco products is allowed in the Plaza only. Smoking/vaping is not allowed in the reserved seating area, on the lawn or inside any building or tent; per Washington State Law, smoking is prohibited within 25 feet of any building.

Smoking or vaping of marijuana/cannabis products is not allowed at the White River Amphitheatre. According to Washington State Law, smoking, vaping, display and/or consumption of marijuana/cannabis products is illegal in public and in view of the public, including at our concert venue. It is also illegal on all Federal land and some Indian reservation land, including the White River Amphitheatre.

We appreciate your cooperation

Restrooms are located throughout the plaza, on either side of the Main Gate and reserved seating areas and in the Eagle Club. Family restrooms are located inside the Main Gate and to the left. Portable toilets, including accessible units, are located on each side of the lawn area and in the parking lots.

Touring artists often offer VIP Packages that may include "Meet & Greets," Special Entrances, Early Merchandise Sales, Early Entry, VIP Parking, VIP Lanyards, Artist Tour T-Shirts, etc. The best source for details leading up to the concert is the Tour VIP representative that sends you an email AFTER you have completed your special VIP event ticket purchase. ALL information is subject to change show by show as each artist offers different amenities to their fans.