Question 1

Are firearms permitted?

Accepted Answer

White River Amphitheatre does not allow weapons on our property. Guests should follow all applicable laws regarding securing a weapon in a vehicle if they have it on them when they arrive. The venue will not secure weapons and will take no responsibility for any weapons left in vehicles.

Question 2

What is your address?

Accepted Answer

40601 Auburn Enumclaw Road SE, Auburn, WA 98092

Question 3

What accommodations exist for guests with disabilities?

Accepted Answer

White River Amphitheatre strives to ensure that all of our guests have a great time at our venue. If you need additional assistance while you are here, please make sure you let us know.

Ticketing - ADA tickets can be purchased online at www.livenation.com. You do not need to call the box office to place an order as all of our accessible tickets are available through www.livenation.com. Look for the   logo on the Find Tickets page to view all available accessible seats. We do have accessible seating in every price range, but be advised it does often sell out. We have very limited seating available for guests on the day of the event so please make sure you purchase accessible seating when you purchase your tickets.
Day of Show Parking - Accessible parking is located in paved lots close to the venue gates. Let the parking staff know that you need accessible parking and they will direct you to the appropriate lot. Please display your ADA hangtag/placard and be advised that accessible parking is limited. 
Accessible Seating Upgrades Day of Show - If you have questions or need assistance, we have guest service employees to help answer questions related to seating or other accommodations. Please inquire at Main Gate Guest Services or at the entrances to the accessible seating areas. Seating upgrades are based on availability.
Unexpected Needs - If you have had an injury or illness that prevents you from using the seat you originally purchased, we strongly recommend going through www.livenation.com or www.ticketmaster.com prior to the day of the show to exchange your purchased tickets for accessible seating. Tickets are based on availability and we cannot guarantee we will be able to seat you. Please remember that accessible seating permits one seat for the guest with the accessible needs and one seat for a companion. All seats require tickets.
Interpreter Requests - If you will need an American Sign Language interpreter for an event, please give us at least 2 weeks notice to secure. Guests who request an interpreter will need to pick up their tickets at will call. When the tickets are picked up we will introduce you to your interpreter for the evening and take you to your seats. There is no charge for interpreter services. Please call 360-825-6200 to arrange for an interpreter for your visit.
Accommodations - All venue restrooms, concession and merchandise stands are accessible.
ADA Venue Entrance Gate - A dedicated ADA gate is located near the Main Gate / Box Office & Gate 2 General Admission Entrances. Gate 9 may be opened to accommodate ADA guests if diverted to park in our overflow ADA parking.

Question 4

What security procedures should I expect when entering?

Accepted Answer

When coming through the gates, please plan on security using metal detectors and/or a physical pat down for our search procedures. All bags are subject to inspection. If you have a medical reason for not wanting to be searched via metal detectors, please ask to speak with a supervisor or one of our medical personnel and they will give you an alternative to our metal detectors. More information can be found here https://www.livenation.com/venueguidelines/

Question 5

What items ARE allowed to be brought into the venue?

Accepted Answer

ONLY small clutches, wristlets, or fanny packs no bigger than 6&rdquo;x 9&rdquo; OR clear plastic bags NO BIGGER than 12"x12"x6&rdquo; will be allowed inside
Cameras &ndash; nonprofessional only, no detachable lenses
Food &ndash; in a clear, 1-gallon Ziploc bag
Water &ndash; an empty water bottle OR up to 1 gallon of water in a factory-sealed bottle is permitted

Question 6

What items are NOT allowed to be brought into the venue?

Accepted Answer

Lawn Chairs & Stadium Seats (Chairs may be available for rent inside the venue. Check the upgrade tab for more info.)
Weapons of any kind
Alcohol
Illegal drugs/substances
Glass containers
Cans
Hard-sided/large coolers
Bags outside of our bag policy dimensions
Large or oversized bags/backpacks, such as luggage, duffel bags, or industrial/camping-sized back packs
Laser pointers
Animals (except service animals)
Fireworks

Question 7

What methods of payment are allowed inside?

Accepted Answer

All points of sale will only accept credit, debit and mobile pay. In the event you are not carrying a credit or debit card, staff will be available on-site to exchange cash for card, dollar for dollar, without any service fees.

Question 8

Where do I go for taxis / ride-share?

Accepted Answer

Taxis will follow Local Sheriff and parking crew direction to enter through Gate 2 1/2 and exit through Gate 3. At show end, taxis will be staged in the Uber / Lyft / Taxi waiting area. Ask a staff member for the location near the Main Gate for assistance finding the location.

Question 9

Will there be shuttles for the 2023 season?

Accepted Answer

There will be no shuttle service for the 2023 season.

Question 10

What are your bag policies for entry?

Accepted Answer

All bags are subject to search upon entry. Guest has the right to refuse a bag search and the venue has the right to refuse entry. If you have any items that are not allowed into the venue please return them to your vehicle.
Please note that we require either a clear plastic, vinyl, or pvc bag (maximum size 12" x 6" x 12") OR small clutch bags that don't need to be clear (maximum size 6" x 9")

Question 11

Does the venue have security?

Accepted Answer

Your safety is important to us. Venue security and law enforcement are located throughout the facility to ensure a safe and secure environment. All security personnel can assist with any questions or concerns. Please do not hesitate to contact our on-site staff if any assistance is needed.

Question 12

Can I bring a stroller?

Accepted Answer

Strollers are not permitted because there is nowhere for them to be stored. The lawn has an incline that makes it unsafe for strollers to be on the lawn.

Question 13

Do you have a 'Lost & Found' at the venue?

Accepted Answer

If you lose an item while you are at an event, please visit our Guest Services booth located near the Main Gate to see if it has been turned in. If it has not, please leave your name, contact info & a description of your lost item with Guest Services. You may also call the venue at 360-825-6200, then press "0", weekdays between the hours of 10AM-4PM, or email WRAReceptionist@livenation.com to inquire. Lost items may be picked up at the venue's Admin Office next to the Main venue gates during normal business hours, weekdays 10AM-4PM. Please call ahead to notify our Receptionist that you are coming to pick up your items. Guest must provide a proper container and postage for the return of items that must be mailed.

Question 14

What are your alcohol policies?

Accepted Answer

White River Amphitheatre offers a wide variety of alcoholic beverages for purchase during your time at the venue. You are not permitted to bring any alcoholic beverages into the venue. A valid and current Driver License or State ID card is required to purchase alcohol- guests will be required to show ID every time they purchase.

Question 15

What time do you open the gates?

Accepted Answer

Parking lots will generally open one hour prior to our scheduled gate time. Gate times vary but are usually one hour prior to show time. Please check the specific event page as these dates are subject to change. Please do not attempt to enter the venue any earlier than the designated times as you will be turned around and told to return when the parking lots open.

Question 16

Where can I get all-access passes?

Accepted Answer

All Access passes or Backstage Passes are not available for purchase. Visit www.livenation.com to view any VIP packages that may involve a meet and greet or additional access. The venue Box Office does not sell any meet and greet, backstage or venue passes.

Question 17

Can I bring a service animal?

Accepted Answer

Like many venues and other large places of assembly, White River Amphitheatre has a &ldquo;no pets&rdquo; policy. However, Live Nation&rsquo;s policy explicitly permits guests with disabilities who use dogs as service animals. White River Amphitheatre&rsquo;s policy, consistent with ADA&rsquo;s revised guidelines, defines &ldquo;service animal&rdquo; as limited to a dog that is individually trained to do work or perform tasks for an individual with a disability. The task(s) performed by the dog must be directly related to the individual&rsquo;s disability.
White River Amphitheatre requires, consistent with the ADA, that service animals must be harnessed, leashed, or tethered unless these devices interfere with the service animal&rsquo;s work or the individual&rsquo;s disability prevents him or her from using these devices. Individuals who cannot use such devices must maintain control of the animal through voice, signal, or other effective methods.

Question 18

How can I contact the venue?

Accepted Answer

Please contact the venue via the Text Line by texting 253-237-7914 with your day of show allowed or prohibited item updates. Also check our White River Amphitheater Instagram and Facebook for updates.
Venue Email: WRAReceptionist@livenation.com
Venue Address - 40601 Auburn Enumclaw Rd. SE, Auburn, WA 98092
Mailing Address - Same as above

Question 19

Who do I contact for automobile assistance?

Accepted Answer

If any assistance is needed with your vehicle please contact your normal Emergency Assistance provider.

Question 20

Can I bring banners or signs to into the venue?

Accepted Answer

Signs larger than 8.5" X 11" in are not permitted into the venue. This size is a standard sheet of paper. We do not allow in banners or signs that are larger than this due to the potential to block other guests view of the performance. All signs must be appropriate in nature and not be a distraction to the artist.

Question 21

Where can my ride drop me off for a concert?

Accepted Answer

Vehicles - A safe drop off/pick up area is available. Enter Gate 2 1/2 from SR164. Please let the parking staff know that you are dropping someone off and they will direct you. Guests cannot remain in their vehicles during the event - they must drop off passengers, then return 45 minutes prior to the end of the show. If the driver has not returned to the venue drop-off area within 45 minutes of the end of the event, they may not be allowed to enter until the majority of cars have exited the parking lot. ***EXITING: Follow the instructions of our Parking Crew to exit the Pick-up / Drop Off area. Local Law Enforcement will be directing all vehicles north for a timely egress.  We encourage you to use your GPS to reroute you to Seattle or Auburn after a few miles of following traffic directions.
Bus and/or Limousine - Bus (Not including Chartered Shuttles from the Outlet Collection Center) and Limousine will enter Gate 2 &frac12; to complete pick up and drop off of clients / customers.
Busses are considered an oversized vehicle and will be directed to remote parking, but will not be charged for parking if they will remain on site during the event. Busses dropping off guests can leave the parking lot and return 45 minutes prior to the end of the event with no additional charge. King County Sheriff's Office & WRA Parking Staff will be on site assisting in the bus lot to ensure all guests on busses are acting appropriately and within accordance of the law.

Question 22

Can I bring a camera to the show?

Accepted Answer

SUBJECT TO CHANGE - The standard venue policy allows camera phones, disposable cameras, and small digital cameras. Any camera that has a detachable lens will be considered professional and not allowed in. If the camera lens zooms out of the camera more than 1 inch, it will be considered a professional camera and will not be allowed in. Some artists do not permit cameras so please check back for the show you will be attending to ensure that we will be allowing cameras in.

Question 23

Can you provide will-call information?

Accepted Answer

"Will Call" pre-purchased tickets are available for pickup at the Box Office located adjacent to the Main Gates. Please make sure that you have a photo ID matching the purchaser's name to pick up tickets. Any name changes need to go through Ticketmaster Customer Service - 800-653-8000.
Guests are not permitted to leave tickets at Will Call for other guests to pick up. You will need to arrange to meet your party at the facility to deliver tickets.
If tickets or passes are being left for you by an artist or artist management, they will only be left at the Box Office. This includes meet and greet passes, backstage passes, press passes, and tickets from the tour or other promotional company. We do not get these tickets until the day of the event just before door time, so please do not try to pick them up earlier. If your tickets/passes are not in Will Call, you will need to contact the person whom you expected would leave them for you to determine where they are. Box Office and Guest Services personnel cannot contact any member of the tour for you.

Question 24

Can I camp at the venue?

Accepted Answer

The venue does not allow camping or overnight parking of any kind.

Question 25

What happens if my show cancels?

Accepted Answer

Cancellations will only occur in the event of severe weather, artist cancellation, or an act of God. In the event of a cancellation local media will be notified and any information about a potential reschedule will be made available. Refunds will be available at the point of purchase.
Follow our social media for show updates.
https://www.instagram.com/whiteriveramp/
https://www.facebook.com/whiteriveramp

Question 26

Is my cell phone permitted at my show?

Accepted Answer

Generally cell phones are permitted in the venue. On occasions, comedy shows in particular, cell phones usage may not be allowed due to artist requests.

Question 27

What are your tailgating policies?

Accepted Answer

Guests are welcome to enjoy a picnic at their vehicles prior to entering the venue. No grills or cooking is allowed. Consumption of alcohol is NOT allowed in the parking lots; Washington State Liquor Control Board agents and private security patrol the parking lots.

Question 28

Are children permitted?

Accepted Answer

All of our events are all ages. Children 2 and under do not require a ticket, but must sit on a parent's lap.

Question 29

Do you have food and drinks at the venue?

Accepted Answer

White River Amphitheater offers a wide variety of concession options through the venue. This includes cheeseburgers, hot dogs, nachos, pretzels, candy, popcorn, fountain soda (Coke Products), water, and Red Bull. Concessions are located throughout the venue in every plaza.

Question 30

Can I bring an umbrella?

Accepted Answer

Parasol umbrellas are permitted in the venue for most shows.

Question 31

What methods of payment are allowed inside?

Accepted Answer

All points of sale will only accept credit, debit and mobile pay. In the event you are not carrying a credit or debit card, staff will be available on-site to exchange cash for card, dollar for dollar, without any service fees.

Question 32

Are there any perks for designated drivers?

Accepted Answer

Our concessionaire offers free fountain sodas to guests that commit to be the designated driver for their party. Please visit the designated driver booth at our Guest Services stands.

Question 33

Can I bring my own water to the venue?

Accepted Answer

Guests are permitted to bring in One (1) factory sealed or empty bottle of water up to one gallon in size. This policy is subject to change based on artist requests or safety considerations. Aluminum bottles, refillable plastic water bottles are permitted. Camelbacks are not permitted. Water refill stations are located near each restroom.

Question 34

How do you handle emergencies?

Accepted Answer

In the event of an emergency while on site White River Amphitheatre has trained paramedics to assist with any medical issues. Local law enforcement officers are also on site for every event and can assist if needed or requested. Venue management works closely with all appropriate emergency agencies and services to ensure that we are up to date on any dangerous weather or potential crowd related issues. In the event of a weather emergency- we will communicate with guests that are inside of the facility as well as guests on their way to the venue.

Question 35

Are you hiring?

Accepted Answer

We are hiring for our 2023 season!
 
Check out our open positions & apply here: venuenationjobs.com/northwest-us/home/

Question 36

Where can I enter?

Accepted Answer

There are a total of 3 patron entrance gates to the facility. The Main Entrance Gate and Gate 2 are available for use regardless of the ticket type.
The Eagle VIP Club has a separate entry, located at Gate 4. All guests using this gate must be Eagle Club/VIP guests and have the appropriate ticket.
A dedicated ADA gate is located near the Main Gate / Box Office. When available, an ADA entry is at venue Gate 2. Gate 9 may be opened to accomodate ADA guests if diverted to park in our overflow ADA parking.

Question 37

Is there a way to get into the venue earlier, or skip the line?

Accepted Answer

For select events, guests can purchase Fast Lane passes via www.livenation.com for each event. The Fast Lane passes do not permit the guest to enter any earlier than the designated gate time, however it does have a shorter line. Fast Lane Gates are located at the Main Gate.

Question 38

Can you accommodate groups?

Accepted Answer

If you have a large party that will be attending the show and are interested in hospitality options, please contact our Premium Seating Department at 360-803-7053. Premium Seating sells all VIP boxes, suites, and clubs at the venue that can accommodate larger parties than the standard ticket limit.

Question 39

Can you get some fan mail to a band?

Accepted Answer

White River Amphitheatre will do our best to get any fan mail sent to the venue to the appropriate parties. We cannot guarantee that any package or letter will be given to an artist. We recommend visiting the artist&rsquo;s website and sending any items to their designated address. We are not responsible for returning anything that is sent to the venue for an artist.

Question 40

What policies exist for lawn seating?

Accepted Answer

Lawn Chairs from outside the venue will not be authorized for entry.  Lawn chairs may be rented in advance when purchasing a ticket for the lawn and may be picked up at our lawn-level Guest Services booth at the top of the stairs. Day of show, lawn chairs may be available for rent at the lawn-level guest services booth. From the main gate, turn right, cross the bridge and proceed up the stairs to the Lawn seating area. From Gate 2, proceed up the stairs to the Lawn seating area. When seated on the lawn facing the stage, chair rental is to the left. Pricing varies by event.
For information on reserving venue lawn chairs in advance when purchasing tickets for upcoming concerts, please go to www.livenation.com.

Question 41

Where can I buy artist merchandise at my show?

Accepted Answer

Merchandise will be available for all concerts at our Concert Gear booths located throughout the Plaza. For festival shows there will be merchandise located throughout the facility and sold by various vendors. All concert gear is property of the artist and the venue has no responsibility related to the craftsmanship or style of any merchandise.

Question 42

Where can I go for medical assistance?

Accepted Answer

A First Aid station is located inside the venue at Gate 5, which is between the Eagle Club and the Box Office. The First Aid Station is well marked with signage and flags. The First Aid Station is professionally staffed and available to assist with any medical issue you may experience.

Question 43

Where can I direct press/media requests?

Accepted Answer

Any media inquiries need to be directed to our Local Office 206-802-3120

Question 44

What happens in the event of inclement weather?

Accepted Answer

All shows will go on rain or shine. However, in the event of severe weather we will keep our fans notified via our social media pages.
https://www.instagram.com/whiteriveramp
https://www.facebook.com/whiteriveramp

An event may be delayed, postponed, or canceled depending on the severity of the weather expected.

Question 45

Where can I park my motorcycle?

Accepted Answer

Motorcycle parking is available at no additional charge. Please enter at Highway Gate 2, and follow the signage to the dedicated motorcycle parking area.

Question 46

What can I do if my tickets were lost or stolen?

Accepted Answer

Please report any lost or stolen tickets to Ticketmaster as soon as you are aware they are missing or destroyed. If a ticket needs to be reprinted during the event - guests can visit the box office and have their ticket reprinted for a fee.

Question 47

Where do I park?

Accepted Answer

Due to WSDOT construction on HWY 164, General Parking must enter through Gate 1 ONLY. 
General Parking is available to everyone with an event ticket accessible through Gates 1 and 2.
Parking for guests with disabilities: ADA compliant parking is available for our guests with a DMV issued ADA hang tag or license plate credential. Please enter at Gate 2 and follow the directions of the parking crew to the ADA parking spaces.  Please note: There are a limited number of ADA-compliant parking spaces available and they are provided on a first come, first served basis to those with an ADA hangtag or license plate. Please plan accordingly and arrive early to secure one of these limited parking spaces. For information about how to obtain an ADA  hangtag or license plate in WA, please visit: https://www.dmv.org/wa-washington/disabled-drivers.php. 
STAR Parking lot provides close-in spaces. We recommend you purchase tickets for STAR parking in advance online at our upgrades tab. Please use Gate 2 to access STAR parking. STAR parking spaces are limited, and available for purchase on a first come, first served basis.

Question 48

Where do Premium Eagle Club members park?

Accepted Answer

Premium Eagle Club Parking is located through the Gate 2 entrance. Guests must display the correct hangtag credential or present a printed receipt for purchase to access this Premium Eagle Club parking lot.

Question 49

Do you have VIP Seating or other amenities?

Accepted Answer

If you are interested in purchasing premium seating for the season, please visit livenationpremiumseating.com or contact Josh Huber, JoshuaHuber@livenation.com, or call 360-803-7053 for pricing options. Neither the venue receptionists nor the box office can answer questions regarding pricing or availability for premium seating.

Question 50

Can I host a private event at White River Amphitheatre?

Accepted Answer

Our incredible space is the perfect location to host your next corporate event, private concert, conference, fundraiser or graduation. For more information about renting, please email us or click here.

Question 51

If I leave the venue, can I come back in?

Accepted Answer

Re-Entry is not permitted at White River Amphitheatre. Please ensure that everything you will need for the event is brought in with you, and that you have returned all prohibited items to your vehicle. If you do leave at any point in the evening; you will not be allowed back in without a new ticket.

Question 52

Do you recycle?

Accepted Answer

White River Amphitheatre participates in a venue-wide recycling and composting program. You will find recycling bins located throughout the venue. Please recycle where possible.
Sustainability Rocks!!

Question 53

Where can I smoke or vape?

Accepted Answer

Smoking/vaping of tobacco products is allowed in the Plaza only. Smoking/vaping is not allowed in the reserved seating area, on the lawn or inside any building or tent; per Washington State Law, smoking is prohibited within 25 feet of any building.
Smoking or vaping of marijuana/cannabis products is not allowed at the White River Amphitheatre. According to Washington State Law, smoking, vaping, display and/or consumption of marijuana/cannabis products is illegal in public and in view of the public, including at our concert venue. It is also illegal on all Federal land and some Indian reservation land, including the White River Amphitheatre.
We appreciate your cooperation

Question 54

Can I leave materials around about my company, or sponsor the venue?

Accepted Answer

All sponsorship inquiries should be directed to our office- please call 360-825-6200 and ask to speak with someone in sponsorship. Any handouts or presence on-site needs to be cleared with venue sponsorship. If you do not have permission to be on-site, you will be escorted off the property.

Question 55

Can I sell my extra tickets out front?

Accepted Answer

Scalping or reselling tickets is strictly prohibited on the property of the venue. Any guest caught selling tickets on property will be turned over to local law enforcement.

Question 56

Where are restrooms located?

Accepted Answer

Restrooms are located throughout the plaza, on either side of the Main Gate and reserved seating areas and in the Eagle Club. Family restrooms are located inside the Main Gate and to the left. Portable toilets, including accessible units, are located on each side of the lawn area and in the parking lots.

Question 57

I bought a VIP Package how will I know more?

Accepted Answer

Touring artists often offer VIP Packages that may include "Meet & Greets," Special Entrances, Early Merchandise Sales, Early Entry, VIP Parking, VIP Lanyards, Artist Tour T-Shirts, etc. The best source for details leading up to the concert is the Tour VIP representative that sends you an email AFTER you have completed your special VIP event ticket purchase. ALL information is subject to change show by show as each artist offers different amenities to their fans.

Question 58

I've got my ticket. Is there anything else I should buy to make my show great?

Accepted Answer

A variety of upgrades are available in advance through www.livenation.com.

White River Amphitheatre

Know Before You Go

FAQs

Are firearms permitted?

What is your address?

What accommodations exist for guests with disabilities?

What security procedures should I expect when entering?

What items ARE allowed to be brought into the venue?

What items are NOT allowed to be brought into the venue?

What methods of payment are allowed inside?

Where do I go for taxis / ride-share?

Will there be shuttles for the 2023 season?

What are your bag policies for entry?

Does the venue have security?

Can I bring a stroller?

Do you have a 'Lost & Found' at the venue?

What are your alcohol policies?

What time do you open the gates?

Where can I get all-access passes?

Can I bring a service animal?

How can I contact the venue?

Who do I contact for automobile assistance?

Can I bring banners or signs to into the venue?

Where can my ride drop me off for a concert?

Can I bring a camera to the show?

Can you provide will-call information?

Can I camp at the venue?

What happens if my show cancels?

Is my cell phone permitted at my show?

What are your tailgating policies?

Are children permitted?

Do you have food and drinks at the venue?

Can I bring an umbrella?

What methods of payment are allowed inside?

Are there any perks for designated drivers?

Can I bring my own water to the venue?

How do you handle emergencies?

Are you hiring?

Where can I enter?

Is there a way to get into the venue earlier, or skip the line?

Can you accommodate groups?

Can you get some fan mail to a band?

What policies exist for lawn seating?

Where can I buy artist merchandise at my show?

Where can I go for medical assistance?

Where can I direct press/media requests?

What happens in the event of inclement weather?

Where can I park my motorcycle?

What can I do if my tickets were lost or stolen?

Where do I park?

Where do Premium Eagle Club members park?

Do you have VIP Seating or other amenities?

Can I host a private event at White River Amphitheatre?

If I leave the venue, can I come back in?

Do you recycle?

Where can I smoke or vape?

Can I leave materials around about my company, or sponsor the venue?

Can I sell my extra tickets out front?

Where are restrooms located?

I bought a VIP Package how will I know more?

I've got my ticket. Is there anything else I should buy to make my show great?