FAQs

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What is your address?Physical Address - 3839 S. Fitzhugh Ave, Dallas, TX 75210
Mailing Address - P.O. Box 150648, Dallas, TX 75310
What are your alcohol policies?Dos Equis Pavilion offers a wide variety of alcoholic beverages for purchase during your time at the venue. You are not permitted to bring any alcoholic beverages into the venue. A valid and current Driver License or State ID card is required to purchase alcohol - guests will be required to show ID every time they purchase.
What is the Allianz Event Ticket Protector?Every year, more than 40 million people in the U.S. trust Allianz to protect their ticket purchases. It&rsquo;s added peace of mind for you and added security for your investment. It&rsquo;s protection so you don&rsquo;t lose out if you have to miss out. Learn more about protecting your next experience at AllianzTicketProtection.com.
Can I bring an animal?Like many venues and other large places of assembly, the Dos Equis Pavilion has a "no pets" policy. However, Live Nation's policy explicitly permits guests with disabilities who use dogs as service animals. Dos Equis Pavilion's policy, consistent with ADA's revised guidelines, defines "service animal" as limited to a dog that is individually trained to do work or perform tasks for an individual with a disability. The task(s) performed by the dog must be directly related to the individual's disability.
Dos Equis Pavilion requires, consistent with the ADA, that service animals must be harnessed, leashed, or tethered, unless these devices interfere with the service animal&rsquo;s work or the individual&rsquo;s disability prevents him or her from using these devices. Individuals who cannot use such devices must maintain control of the animal through voice, signal, or other effective methods.
Are there ATMs on site?We have multiple ATMs on site located near the West (Green) and East (Red) Entrances.
Who do I contact for automobile assistance?If any assistance is needed with your vehicle please contact your normal emergency assistance provider. Dos Equis Pavilion does not have tow or lockout services on site. Emergency assistance vehicles are permitted on property to assist with lockouts, jumps, or tows but the guest will need to arrange for such services.
What are your bag policies for entry?All bags must be CLEAR bags, no larger than 12" x 6" x 12" and are subject to search upon entry. 
Small clutches, wristlets, or fanny packs no bigger than 6&rdquo;x 9&rdquo; are permitted. and do not need to be clear.
Guests have the right to refuse a bag search and the venue has the right to refuse entry. If you have any items that are not allowed into the venue please return them to your vehicle.
Can I bring banners or signs to into the venue?Signs larger than 8.5" x 11" in are not permitted into the venue. This size is a standard sheet of paper. We do not allow in banners or signs that are larger than this due to the potential to block other guests view of the performance. All signs must be appropriate in nature and not be a distraction to the artist.
Where can I park my bicycle?Bike racks are located at the West (Green) Entrance. All bikes must be removed by the end of the event. Dos Equis Pavilion is not responsible for lost or stolen bicycles.
What are your Box Office hours?The Dos Equis Pavilion Box Office Sponsored by Allianz is open Monday-Friday from 12pm-4pm. If you&rsquo;d like to purchase tickets online, please visit our website.  
Can I bring a camera to the show?SUBJECT TO CHANGE- The standard venue policy allows camera phones, disposable cameras, and small digital cameras. Any camera that has a detachable lens will be considered professional and not allowed in. If the camera lens zooms out of the camera more than 1 inch- it will be considered a professional camera and will not be allowed in. Some artists do not permit cameras so please check back for the show you will be attending to ensure that we will be allowing cameras in.
Can I camp or park overnight at the venue?The venue does not allow camping or overnight parking of any kind.
What happens if my show cancels?Cancellations will only occur in the event of severe weather, artist cancelation, or an act of God. In the event of a cancelation local media will be notified and any information about a potential reschedule will be made available. Refunds will be available at the point of purchase.
Is my cell phone permitted at my show?Generally cell phones are permitted in the venue. On occasions, comedy shows in particular, cell phones usage may not be allowed due to artist requests.
Are children permitted?All of our events are all ages. Children 2 and under do not require a ticket, but must sit on a parent's lap.
Are firearms permitted?Dos Equis Pavilion does not allow weapons on our property. Guests should follow all applicable laws regarding securing a weapon in a vehicle if they have it on them when they arrive. The venue will not secure weapons and will take no responsibility for any weapons left in vehicles.
Do you have food and drinks at the venue?Dos Equis Pavilion offers a wide variety of concession options through the venue. This includes cheeseburgers, chicken tenders, hot dogs, nachos, pizza, pretzels, candy, popcorn, fountain soda (Pepsi Products), water, and Red Bull. Featured offerings for the 2023 season include:

Tim Love BBQ
Art Bird
Dog Haus
Impossible Cheesesteaks

Concessions are located throughout the East and West plazas.
How can I contact the venue?Venue Phone number: 214-421-1111Venue Address: 3839 S. Fitzhugh Ave, Dallas, TX 75210Mailing Address - P.O. Box 150648, Dallas, TX 75315
What methods of payment are allowed inside?All points of sale will only accept credit, debit or mobile pay (such as Apple Pay or Google Pay).
Do you have deals for designated drivers?Our concessionaire offers free fountain sodas to guests that commit to be the designated driver for their party. Please visit the designated driver booth in the East (Red) Plaza next to Guest Services Presented by Allianz.
Can I bring my own water to the venue?Guests are permitted to bring in One (1) factory sealed bottle of water up to one gallon in size. This policy is subject to change based on artist requests or safety considerations. Aluminum bottles, refillable plastic water bottles are permitted. Camelbacks are permitted but must be empty (free water stations located inside the facility).
Water fountains are located near the restrooms in both plazas.
Where can I drop someone off for a concert?Drop off area for rideshares & taxis is located at Gate 8 off of S. Fitzhugh Avenue. Please let the parking staff know that you are dropping someone off and they will direct you. Drivers cannot remain in their vehicles during the event- they must drop off and return 45 minutes prior to the end of the show. If you are not back within 45 minutes of the end of the event- you will not be allowed to enter until the majority of cars have exited the parking lot. Local law enforcement will shut down all incoming traffic and only allow traffic out of the venue.
How do you handle emergencies?In the event of an emergency while on site, Dos Equis Pavilion has trained paramedics to assist with any medical issues. First aid is located in the East (Red) Plaza next to Guest Services Presented by Allianz, but any staff member with a radio can dispatch First Aid to the location needed. Local law enforcement officers are also on site for every event and can assist if needed or requested. Venue management works closely with all appropriate emergency agencies and services to ensure that we are up to date on any dangerous weather or potential crowd related issues.
In the event of a weather emergency, we will communicate with guests that are inside of the facility as well as guests on their way to the venue. Please follow our Facebook page for the latest developments on event days:

Facebook
Instagram
Twitter

Are you hiring?The venue begins hiring for each season in early March. If you are interested in working for the venue please visit http://www.venuenationjobs.com
Where do I enter the venue?There are a total of two (2) entrance gates to the facility. Gates East (Red) and West (Green) are available for use regardless of the ticket type. There are also Fast Lane gates located at both entrances. You must have your Fast Lane pass to utilize this gate. The VIP Club has a separate entry gate located in the Gate 9 parking lot. All guests using this gate must be VIP clients and have the appropriate ticket.
Where can I find your upcoming show schedule?A complete listing of events can be found here.
Where can I get assistance inside the venue?If you need assistance while at an event please visit our guest services areas located in the East (Red) Plaza next to the East (Red) Entrance or ask any staff member.
Can you get some fan mail to a band?Dos Equis Pavilion will do our best to get any fan mail sent to the venue to the appropriate parties. We cannot guarantee that any package or letter will be given to an artist. We recommend visiting the artist&rsquo;s website and sending any items to their designated address. We are not responsible for returning anything that is sent to the venue for an artist.
Is there a way to get into the venue earlier or skip the line?For select events guests can purchase Fast Lane passes here for each event. The Fast Lane passes do not permit the guest to enter any earlier than the designated gate time, however it does have a shorter line and enters primarily. Fast Lane Gates are located at both entrances.
What time do you open the gates?Parking lots will generally open one (1) hour prior to our scheduled door time. Door times vary, but are usually 1.5 hours prior to show time. Please check the specific event page as these dates are subject to change. Please do not attempt to enter the venue any earlier than the designated times as you will be turned around and told to return when the parking lots open. 
Can you accommodate groups?Dos Equis Pavilion does not offer group ticket sales. If you have a large party looking to attend a show, please reach out to the Dallas Premium Seats Dept at DallasPremiumSeating@LiveNation.com. Premium Seating sells all VIP boxes, suites, and clubs at the venue that can accommodate larger parties than the standard ticket limit.
How should guests behave at a concert?Guests are expected to behave respectfully and in accordance with venue policy, state and local laws. Any guest that is acting in a manner that venue management deems unsafe can be subject to eviction. If a guest violates a state or local law they will be subject to any tickets or punishment deemed necessary by local law enforcement. We reserve the right to deny entry to any guest for any reason or no reason. If a guest is denied entry to any event, such guest will be issued a refund of the face value of the ticket for the event.
What accommodations exist for guests with disabilities?Dos Equis Pavilion strives to ensure that all of our guests have a great time at our venue. If you need additional assistance while you are here please make sure you let us know.

Ticketing- ADA tickets can be purchased online via our Dos Equis Pavilion page. You do not need to call the Box Office to place an order as all of our accessible tickets are available through the webpage. Look for the logo on the Find Tickets page to view all available accessible seats. We do have accessible seating in every price range, but be advised it does occasionally sell out. We have very limited seating available for guests on the day of the event so please make sure you purchase accessible seating when you order tickets.
Day of Show Parking- Accessible Parking is located outside both the East and West Entrances or in the rideshare lot. Let the parking staff know that you need accessible parking and they will direct you to this lot. You do not need to have an accessible placard in order to park in this lot, but please be advised that parking is limited. If you do not absolutely need accessible parking- please park in the general lots.
Accessible Stations- if you have questions or need assistance we have a table staffed with customer service employees to help answer questions related to seating or other accommodations. These stations are located at both box offices and at Guest Services Presented by Allianz.
Unexpected Needs- if you have had an injury or illness that prevents you from using the original seat you purchased we strongly recommend going through www.livenation.com to exchange all tickets for accessible. We will have a very limited number of seats available on the day of the show for such issues, but we cannot guarantee we will be able to seat you. Please remember that accessible seating permits for the guest with the accessible need and one companion.
Interpreter Requests- if you will need an interpreter for an event please give us at least 2 weeks notice to secure. Guests that request an interpreter will need to pick up their tickets at will call. When the tickets are picked up we will introduce you to your interpreter for the evening and take you to your seats. There is no charge for interpreter services. Please call 214-421-1111 to arrange for an interpreter for your visit.
Accommodations- all venue bathrooms, concession stands, and merchandise stands are accessible.

Can you provide hearing assistance?Guests that require assisted listening devices can contact our venue office prior to the event to arrange for a device. Please give us at least 2 days notice. Guests that require interpreter service can call the venue and arrange this for any event. We need at least 2 weeks notice to secure an interpreter. We can be reached at 214-421-1111.
What hotels are closest to the venue?HYATT REGENCY DALLASHILTON GARDEN INN DOWNTOWN DALLASHOLIDAY INN EXPRESSFAIRMONT DALLASHALL ARTS HOTEL DALLASOMNI HOTEL DALLASTHE JOULEMORE HOTELS
What items ARE allowed to be brought into the venue?

Clear plastic, vinyl or PVC tote bags no larger than 12&rdquo; x 6&rdquo; x 12&rdquo; 
Small clutches, wristlets, or fanny packs no bigger than 6&rdquo;x 9&rdquo;. The small clutch bags do not need to be clear.
Water Bottles &ndash; up to 1-gallon per person, factory sealed (non-frozen)
Clear & empty reusable water bottles &ndash; tinted are permitted as long as transparent
Empty hydration pack / camelbacks
Food- SNACKABLE ITEMS ONLY, in a clear, 1-gallon ziplock bag
Blankets or small tarps *subject to change per event, check the Day of Show tab
Lawn Chairs - MUST BE LOW PROFILE ONLY (seat no more than 9 inches off the ground) *subject to change per event, check the Day of Show tab
Bug Spray and Sunscreen - non-aerosol only please
Cameras &ndash; nonprofessional only, no detachable lenses (subject to change)
Please Note: These policies are subject to change based on the show. Any item that may pose a threat to other guests, employees or our performers will not be allowed.

What items are NOT allowed to be brought into the venue?

Bags/purses that do not meet our bag policy: Must be CLEAR plastic/vinyl tote bags no larger than 12&rdquo; x 6&rdquo; x 12&rdquo; and/or small clutch bags (6&rdquo;x 9&rdquo;). The small clutch bags do not need to be clear. No other bags of any type will be allowed. If you bring a bag that does not meet the venue requirements, it must be returned to your vehicle.
Coolers of any kind
Any beverage besides water - FROZEN water bottles are also not allowed
Alcohol
iPads (tablets), selfie-sticks, GoPros
Cameras with detachable lenses
Video or audio recording devices
Illegal drugs/substances
Glass containers or cans
Laser pointers
Signage larger than 8.5"x11" or standard size of printer paper.
Animals (except service animals)
Skateboards and rollerblades, hover-boards, scooters, bicycles and other personal motorized and non-motorized vehicles
Unauthorized solicitation or marketing materials (e.g., handbills, flyers, stickers)
UAV (Drones)
Fireworks
Weapons of any kind
Chains / Spike jewelry
Any other item that may pose a threat to other guests, employees or our performers.

Can I bring a lawn chair or rent one at the venue?Lawn Chairs - MUST BE LOW PROFILE ONLY (seat no more than 9 inches off the ground) *subject to change per event, check the Day of Show tab
Specially designed lawn chairs are available for rent  - while supplies last. To ensure chair availability, pre-purchase* your chair rental through online upgrades. Rental chairs must be turned in at the end of the event.
* There is a limited amount of pre-sold lawn chairs. Lawn Chairs will be available to rent onsite the night of the show on a first come, first serve base if you were not able to pre-purchase your lawn chair.
*Live Nation reserves the right not to sell lawn chairs at certain shows.
What policies exist for lawn seating?The lawn is always first come, first serve. Guests may notice a row or seat number on their lawn ticket, but that is only used for tracking purposes. There are no assigned seats on the lawn.
Do you have a 'Lost & Found' at the venue?If you lose an item while you are at an event- you can visit our Security office located in the East (Red) Plaza next to Guest Services Presented by Allianz to see if it has been turned in.
What can I do if my tickets were lost or stolen?Please report any lost or stolen tickets to Ticketmaster as soon as you are aware they are missing or destroyed. If a ticket needs to be reprinted during the event- guests can visit the box office and have their ticket reprinted for a fee. 
How do I get there?Enter Fair Park at Gates 8 - 13 from S. Fitzhugh Ave. Dos Equis Pavilion address is 3839 S. Fitzhugh Ave, Dallas, TX 75210. Review the "Getting Here" drop down tab at the top of this page for photos and more information.
Where can I direct press/media requests?Any media inquiries for day of show coverage (review tickets, photo passes and video passes) should be submitted at livenation.com/pressrequests.
Where can I go for medical assistance?First Aid is located in the East (Red) Plaza next to Guest Services Presented by Allianz. We have trained medical personnel that are able to assist with any issue you encounter. We have ambulances on site throughout the duration of the event that can transport guests if needed. If you have medication that you need stored in a refrigerator please go to the First Aid office and our medical staff will assist you. If you have a condition that requires you to use a needle for medication while you are here- please do so in our medical office so the syringe can be properly disposed of.
Can I bring medications into the venue?It is recommended that guests bringing medication into the venue for necessary or possible administration during the show utilize or have with them the original container and/or label pertaining to the prescription, or other form of documentation or confirmation of personal medical use, which may be requested of the guest for examination and verification by venue staff or security.
Where can I buy artist merchandise at my show?Merchandise will be available for all concerts at our Concert Gear booths located in both the East (Red) and West (Green) Plazas. For Festival shows- there will be merchandise located throughout the facility and sold by various vendors. All concert gear is property of the artist and the venue has no responsibility related to the craftsmanship or style of any merchandise. Please make sure you check that you have the correct size and there are no defects in the shirt before you walk away from the stand. The venue cannot assist with replacing or refunding any merchandise after the event has ended.
Where can I park my motorcycle?Motorcycles can park in Lots 10C. There is no additional fee for motorcycle parking. Enter Fair Pack at Gate 6 (Robert B Cullum and MLK).
Can I leave my vehicle overnight?There is no overnight parking permitted at the venue. Any unauthorized vehicles on site prior to an event or after an event will be towed at the owners expense.
Where do I park?General Parking - Enter Gates 8 - 13 of Fair Park
VIP Parking - Enter Gate 8 of Fair Park (Note: space may be limited)
Premium Parking - Permit only - Enter at Gate 9 of Fair Park
Ride Share - Drop Offs & Pick Ups - Enter at Gate 8 of Fair Park
If using GPS, address is 3839 S. Fitzhugh Ave, Dallas, TX 75210
Is police assistance available?Local law enforcement are on site for every event and are responsible for directing all traffic into the venue. On Duty law enforcement officers are the only individuals able to carry a weapon on our property. We do not allow conceal and carry weapons to be brought onto our property nor we will secure them.
Do you have VIP Seating or other amenities?If you are interested in purchasing a floor box, season seats or club access for the season please contact our PSS department at DallasPremiumSeating@LiveNation.com. Neither the venue receptionists nor the Box Office can answer questions regarding pricing or availability for these boxes.
Premium Parking is available for every event. The price will vary based on event.
To purchase, call 214-421-1111. Premier Parking is Permit only and you enter at Gate 9 of Fair Park. Premier Parking does not guarantee early exit out of the parking lot.
Can I host at private event at Dos Equis Pavilion?Our incredible space is the perfect location to host your next corporate event, private concert, conference, fundraiser or graduation. For more information about renting, please email us or click here.
Can I get to the venue via public transportation?DART has a station in Fair Park. For more information on schedules and locations, use the following link: http://www.dart.org/
If I leave the venue, can I come back in?Re-Entry is not permitted at Dos Equis Pavilion. Please ensure that everything you will need for the event is brought in with you. If you do leave at any point in the evening- you will not be allowed back in without a new ticket.
Where are restrooms located?Restrooms are located in both Plazas and additional flushable port-o-lets are located at the East (Red) entry gate.
Is rideshare avalable?Uber is the official ride of Dos Equis Pavilion. With dedicated pickup and dropoff zones and the option to schedule your ride, you can arrive on time, leave after the encore, and never miss a minute.
Can I resell my tickets at the venue?Scalping or reselling tickets is strictly prohibited on the property of the venue. Any guest caught selling tickets on property will be turned over to local law enforcement.
Does the venue have security?Venue security and law enforcement are located throughout the facility to ensure a safe and secure environment. All security personnel are wearing white shirts and can assist with any questions or concerns. Please do not hesitate to contact our on-site staff if any assistance is needed.
Your safety and security are most important to us. The following details will outline our general venue&rsquo;s guidelines: https://www.livenation.com/venueguidelines
What security procedures should I expect when entering?When coming through the gates, please plan on security using walk through and/or handheld metal detectors and/or a physical pat down for our search procedures. All bags are subject to inspection. If you have a medical reason for not wanting to be searched via walk through and/or handheld metal detectors, please visit our First Aid station in the East (Red) Plaza and they will give you an alternative to our metal detectors. More information can be found here: https://www.livenation.com/venueguidelines/
Where can I smoke or vape?Fair Park is a City of Dallas park and per ordinance, smoking is not allowed. We appreciate your cooperation.
Can I leave materials around about my company or sponsor the venue?All sponsorship inquiries should be directed to our office- please call and ask to speak with someone in sponsorship. Any handouts or presence on site needs to be cleared with venue sponsorship. If you do not have permission to be on site you will be escorted off property.
Can I bring a stroller?Strollers are only permitted beyond the gates for lawn ticket holders. There is no storage space in the reserved seating area.
Is tailgating allowed?Tailgating is not encouraged at Dos Equis Pavilion. Fair Park is a City Park and City of Dallas ordinances apply.
Can I record the show that I'm attending?Some shows do allow audio recording so please contact us prior to the event you are attending to confirm if this will be allowed.
Where do I go for taxis / ride-shares?Yellow Cab Dallas: 214-426-6262Yellow Cab Fort Worth: 817-426-6262Cowboy Cab: 214-428-0202Directions to rideshare lot:1. Enter Fair Park at Gate 8 off of S. Fitzhugh Avenue2. Turn Left immediately after entering gate
Will there be traffic on my way into or out of the venue?Traffic is controlled by local law enforcement and the venue. If there are any major traffic issues that will impact the start of the event we will post this information on our social media pages.Dos Equis Pavilion - Facebook
Dos Equis Pavilion - Instagram
Dos Equis Pavilion - Twitter
Live Nation Dallas - Facebook
Live Nation DFW - Twitter
Can I bring an umbrella?Are only permitted in the venue for certain events (if rain is predicted). Please call or check the Day of Show information page. 
I've got my ticket. Is there anything else I should buy to make my show great?Upgrades are available here prior to show day and onsite at the Guest Services window on the day of the show.
Do you have a VIP Club?The Live Nation Lounge is a private club located in the West (Green) Plaza. You must have the proper credentials to enter the club. For more information, please reach out to the Dallas Premium Seats Dept at Dallaspremiumseating@LiveNation.com.
Where is VIP Parking?The VIP lot is located at Gates 8 of Fair Park. Ultra VIP is located at Gate 10 - private lot with only 60 spaces and private entry and exit.
What happens in the event of inclement weather?All shows will go on rain or shine. However, in the event of severe weather we will keep our fans notified via our social media pages.
Dos Equis Pavilion - Facebook
Dos Equis Pavilion - Instagram
Dos Equis Pavilion - Twitter
Live Nation Dallas - Facebook
Live Nation DFW - Twitter
An event may be delayed, postponed, or canceled depending on the severity of the weather expected.
Can you provide will-call information?Will call tickets are available for pickup at the box office. Please make sure that you have a photo ID matching the purchasers name to pick up tickets. Any name changes need to go through Ticketmaster Customer Service - 800-653-8000.
Guests are not permitted to put tickets in will call for other guests to pick up. You will need to arrange to meet your party at the facility to deliver tickets.
If tickets or passes are being left for you- they will only be left at the box office. This includes meet and greet passes, backstage passes, press passes, and tickets from the tour or other promotional company. We do not get these tickets until the day of the event close to doors so please do not try to pick them up earlier. If your tickets/passes are not in will call you will need to contact the person that left them for you to determine where they are. The box office cannot contact any member of the tour for you.

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