Q: Box Office

The box office will be open on-day-of-show only. If you’d like to purchase tickets, please visit us at www.livenation.com. If you’re looking to obtain a refund for a show that was either canceled, postponed or rescheduled, please visit us at www.livenation.com/refund for more information. We look forward to seeing you at our next show.

Question 1

Address

Accepted Answer

Physical Address- 801 W. Washington St., Indianapolis, IN 46204Mailing Address- 801 W. Washington St., Indianapolis, IN 46204

Question 2

All Access Passes

Accepted Answer

All Access passes or Backstage Passes are not available for purchase. Visit www.livenation.com to view any VIP packages that may involve a meet and greet or additional access. The venue box office does not sell any meet and greet, backstage or venue passes.

Question 3

Animals - Service

Accepted Answer

Like many venues and other large places of assembly, we have a &ldquo;no pets&rdquo; policy. However, Live Nation&rsquo;s policy explicitly permits guests with disabilities who use dogs as service animals. Our policy, consistent with ADA&rsquo;s revised guidelines, defines &ldquo;service animal&rdquo; as limited to a dog that is individually trained to do work or perform tasks for an individual with a disability. The task(s) performed by the dog must be directly related to the individual&rsquo;s disability.
We require, consistent with the ADA, that service animals must be harnessed, leashed, or tethered, unless these devices interfere with the service animal&rsquo;s work or the individual&rsquo;s disability prevents him or her from using these devices. Individuals who cannot use such devices must maintain control of the animal through voice, signal, or other effective methods.

Question 4

Automobile Assistance

Accepted Answer

If any assistance is needed with your vehicle please contact your normal Emergency Assistance provider. We do not have tow or lockout services on site. Emergency assistance vehicles are permitted on property to assist with lockouts, jumps or tows but the guest will need to arrange for such services.

Question 5

Bag Inspections

Accepted Answer

All bags are subject to search upon entry. Guest have the right to refuse a bag search and the venue has the right to refuse entry. If you have any items that are not allowed into the venue please return them to your vehicle. 
To reduce staff contact with guest belongings, we have implemented the following bag policy: We will allow CLEAR plastic/vinyl tote bags no larger than 12&rdquo; x 6&rdquo; x 12&rdquo; and/or small clutch bags (6&rdquo;x 9&rdquo;). The small clutch bags do not need to be clear. No other bags of any type will be allowed.

Question 6

Banners and Signs

Accepted Answer

Signs larger than 8.5 X 11 in are not permitted into the venue. This size is a standard sheet of paper. We do not allow in banners or signs that are larger than this due to the potential to block other guests view of the performance. All signs must be appropriate in nature and not be a distraction to the artist.

Question 7

Bicycle Parking

Accepted Answer

Bike racks are located at the Visitor's Center. All bikes must be removed by the end of the event. We are not responsible for lost or stolen bicycles.

Question 8

Box Office

Accepted Answer

The box office will be open on-day-of-show only.  If you&rsquo;d like to purchase tickets, please visit us at www.livenation.com.  If you&rsquo;re looking to obtain a refund for a show that was either canceled, postponed or rescheduled, please visit us at www.livenation.com/refund for more information.  We look forward to seeing you at our next show.

Question 9

Camera Policy

Accepted Answer

SUBJECT TO CHANGE - The standard venue policy allows camera phones, disposable cameras, and small digital cameras. Any camera that has a detachable lens will be considered professional and not allowed in. If the camera lens zooms out of the camera more than 1 in- it will be considered a professional camera and will not be allowed in. Some artists do not permit cameras so please check back for the show you will be attending to ensure that we will be allowing cameras in.

Question 10

Camping

Accepted Answer

The venue does not allow camping or overnight parking of any kind.

Question 11

Cancellation Policy

Accepted Answer

Cancellations will only occur in the event of severe weather, artist cancellation, or an act of God. In the event of a cancellation local media will be notified and any information about a potential reschedule will be made available. Refunds will be available at the point of purchase.

Question 12

Cell Phones

Accepted Answer

Generally cell phones are permitted in the venue. On occasions, comedy shows in particular, cell phones usage may not be allowed due to artist requests.

Question 13

Children

Accepted Answer

All of our events are all ages. Children 2 and under do not require a ticket, but must sit on a parent's lap.

Question 14

Conceal and Carry

Accepted Answer

We do not allow weapons on our property. Guests should follow all applicable laws regarding securing a weapon in a vehicle if they have it on them when they arrive. The venue will not secure weapons and will take no responsibility for any weapons left in vehicles.

Question 15

Concessions

Accepted Answer

Sodexo Live! offers a wide variety of concession options throughout the venue. This includes cheeseburgers, hot dogs, nachos, pretzels, candy, popcorn, soda (Coke Products), water, and Red Bull. Ask one of our staff members for the closest concession stand.

Question 16

Contact Information

Accepted Answer

Venue Phone number &ndash; 317-776-8161
Venue Address- 801 W. Washington St., Indianapolis, IN 46204

Question 17

Credit / Debit Cards

Accepted Answer

All main concession stands take Visa / MasterCard / Discover and American Express. All merchandise stands take all major credit cards.

Question 18

Drinking Water

Accepted Answer

Guests are permitted to bring in One (1) factory sealed bottle of water up to one liter in size. This policy is subject to change based on artist requests or safety considerations. Empty transparent refillable plastic water bottles are permitted. Empty camelbacks are permitted.
Water fountains are located near the VIP Club on the south side of the venue.

Question 19

Drop Offs

Accepted Answer

Drop off area is located at the turnaround in front of the WRSP Visitors Center. Guests cannot remain in their vehicles during the event, they must drop off and return at the end of the show.  Pick-up area is located in the right hand lane of Washington Street and will be marked with signage.

Question 20

Emergency

Accepted Answer

In the event of an emergency while on site - We have trained paramedics to assist with any medical issues. First aid is located just inside but any staff member with a radio can dispatch First Aid to the location needed. Local law enforcement officers are also on site for every event and can assist if needed or requested. Venue management works closely with all appropriate emergency agencies and services to ensure that we are up to date on any dangerous weather or potential crowd related issues. In the event of a weather emergency- we will communicate with guests that are inside of the facility as well as guests on their way to the venue. Please follow our Facebook page for the latest developments on event days.

Question 21

Employment Opportunities

Accepted Answer

If you are interested in working for the venue please visit: www.LNINDYEMPLOYEES.COM

Question 22

Entrance Gates

Accepted Answer

There are a total of 3 entrance gates to the venue including the VIP entrance. There is one Fast Lane gate located at Gate 2 that will be clearly marked. You must have your Fast Lane pass to utilize this gate.

Question 23

Event Listing

Accepted Answer

A complete listing of events can be found at www.livenation.com

Question 24

Fan Assistance

Accepted Answer

If you need assistance while at an event please visit our Information Hub located at Gate 2.

Question 25

Fan Mail

Accepted Answer

We will do our best to get any fan mail sent to the venue to the appropriate parties. We cannot guarantee that any package or letter will be given to an artist. We recommend visiting the artist&rsquo;s website and sending any items to their designated address. We are not responsible for returning anything that is sent to the venue for an artist.

Question 26

Fast Lane

Accepted Answer

For select events guests can purchase Fast Lane passes via www.livenation.com for each event. The Fast Lane passes do not permit the guest to enter any earlier than the designated gate time, however it does have a shorter line. Fast Lane Gate is located at Gate 2.

Question 27

Gate Time

Accepted Answer

Parking lots will generally open 2 hours prior to our scheduled gate time. Gate times vary, but are usually 1 hour prior to show time. Please check the specific event page as these dates are subject to change. Please do not attempt to enter the venue any earlier than the designated times as you will be turned around and told to return when the parking lots open.

Question 28

Group Ticket Sales

Accepted Answer

We do not offer group ticket sales. If you have a large party that will be attending the show the only option would be to contact our Premium Seating Department at 317-249-2710. Premium Seating sells all VIP boxes, suites, and clubs at the venue that can accommodate larger parties than the standard ticket limit.

Question 29

Guest Conduct

Accepted Answer

Guests are expected to behave respectfully and in accordance with venue policy, state and local laws. Any guest that is acting in a manner that venue management deems unsafe can be subject to eviction. If a guest violates a state or local law they will be subject to any tickets or punishment deemed necessary by local law enforcement. We reserve the right to deny entry to any guest for any reason or no reason. If a guest is denied entry to any event, such guest will be issued a refund of the face value of the ticket for the event.

Question 30

Guests with Disabilities

Accepted Answer

We strive to ensure that all of our guests have a great time at our venue. If you need additional assistance while you are here please make sure you let us know.

Ticketing- ADA tickets can be purchased online via www.livenation.com. You do not need to call the box office to place an order as all of our accessible tickets are available through www.livenation.com. Look for the logo on the Find Tickets page to view all available accessible seats. We do have accessible seating in every price range, but be advised it does occasionally sell out. We have very limited seating available for guests on the day of the event so please make sure you purchase accessible seating when you order tickets.
Day of Show Parking- Accessible Parking is located on the Surface Lot. Let the parking staff know that you need accessible parking and they will direct you to this lot. You do not need to have an accessible placard in order to park in this lot, but please be advised that parking is limited. If you do not absolutely need accessible parking- please park in the general parking.
Accessible Stations- if you have questions or need assistance we have a table staffed with customer service employees to help answer questions related to seating or other accommodations. These stations are located at Guest Services near main gates.
Unexpected Needs- if you have had an injury or illness that prevents you from using the original seat you purchased we strongly recommend going through www.livenation.com to exchange all tickets for accessible. We will have a very limited number of seats available on the day of the show for such issues, but we cannot guarantee we will be able to seat you. Please remember that accessible seating permits for the guest with the accessible need and one companion.
Interpreter Requests- if you will need an interpreter for an event please give us at least 2 weeks notice to secure. Guests that request an interpreter will need to pick up their tickets at will call. When the tickets are picked up we will introduce you to your interpreter for the evening and take you to your seats. There is no charge for interpreter services. Please call 317-776-8161 to arrange for an interpreter for your visit.
Accommodations- all venue bathrooms, concession stands, and merchandise stands are accessible.

Question 31

Hearing Assistance

Accepted Answer

Guests that require assisted listening devices can contact our venue office prior to the event to arrange for a device. Please give us at least 2 days notice. Guests that require interpreter service can call the venue and arrange this for any event. We need at least 2 weeks notice to secure an interpreter. We can be reached at 317-776-8161.

Question 32

Hotels

Accepted Answer

https://www.visitindy.com/indianapolis-where-to-stay

Question 33

Items ALLOWED to be brought in to venue

Accepted Answer

Clear plastic, vinyl or PVC tote bags no larger than 12&rdquo; x 6&rdquo; x 12&rdquo; and/or small clutch bags (6&rdquo;x 9&rdquo;).
Cameras &ndash; nonprofessional only, no detachable lenses
Food &ndash; in a clear, 1-gallon ziploc bag
Lawn Chairs &ndash; low profile (seat no more than 9 inches off the ground) *subject to change per event, check the Day of Show tab 
Water &ndash; up to 1 gallon in a factory sealed or empty bottle

Question 34

Items NOT-ALLOWED to be brought in to venue include, but are not limited to

Accepted Answer

Weapons of any kind
Alcohol
Illegal drugs/substances
Glass containers
Cans
Coolers of any kind
Bags that are not clear or are larger than 12&rdquo; x 6&rdquo; x 12&rdquo;
Laser pointers
Animals (except service animals)
Fireworks

Question 35

Lawn Chair Rental

Accepted Answer

Lawn chairs are available for Guests to use free of charge but there is a limited number. Guests are able to bring their own lawn chairs, but they must be no higher than 9 in off the ground. No bag chairs, camping chairs, or folding chairs are permitted. *This policy is subject to change.

Question 36

Lawn Seating

Accepted Answer

The lawn is always first come, first serve. Guests may notice a row or seat number on their lawn ticket, but that is only used for tracking purposes. There are no assigned seats on the lawn.

Question 37

Lost and Found

Accepted Answer

If you lose an item while you are at an event- you can visit our Information Hub located at Gate 2 to see if it has been turned in. Otherwise please call 317-233-2434 Monday-Friday 10am - 5pm to check to see if your item was found.

Question 38

Lost or Stolen Tickets

Accepted Answer

Please report any lost or stolen tickets to Ticketmaster as soon as you are aware they are missing or destroyed. If a ticket needs to be reprinted during the event- guests can visit the box office and have their ticket reprinted for a fee.

Question 39

Maps and Directions

Accepted Answer

From the North - Take I-65 south to exit #114 (Martin L. King/West Street) to Washington Street, turn west and go 100 yards to parking garage on the north side of Washington Street, or continue to the first stoplight at Schumacher Way. Turn right at the light. 
From the South - Take I-65 north to I-70 west; to go West Street (exit 79A); turn north on West Street/Missouri Street to Washington Street; turn west and go 100 yards to parking garage on the north side of Washington Street, or continue to the first stoplight at Schumacher Way. Turn right at the light. 
From the East - Take I-70 west to I-65 north to exit #114 (Martin L. King/West Street) to Washington Street; turn west and go 100 yards to parking garage on the north side of Washington Street, or continue to the first stoplight at Schumacher Way. Turn right at the light. 
From the West - Take I-70 east to West Street (Exit 79A); turn north on West Street/Missouri Street to Washington Street; turn west and go 100 yards to parking garage on the north side of Washington Street, or continue to the first stoplight at Schumacher Way. Turn right at the light.
Directions from within downtown - From Monument Circle, go south on Meridian Street to Washington Street. Take Washington Street west. In five blocks, you will be at the intersection of Washington Street and West Street, go 100 yards to parking garage on the north side of Washington Street, or continue to the first stoplight at Schumacher Way. Turn right at the light.

Question 40

Medical Assistance

Accepted Answer

First Aid is located to the left after the Main Gates. We have trained medical personnel that are able to assist with any issue you encounter. If you have medication that you need stored in a refrigerator please go to First Aid and our medical staff will assist you. If you have a condition that requires you to use a needle for medication while you are here- please do so in our medical office so the syringe can be properly disposed of.
It is recommended that guests bringing medication into the venue for necessary or possible administration during the show utilize or have with them the original container and/or label pertaining to the prescription, or other form of documentation or confirmation of personal medical use, which may be requested of the guest for examination and verification by venue staff or security.

Question 41

Merchandise

Accepted Answer

Merchandise will be available for all concerts at our Merchandise Tents located in the Oval and Riverside Plazas. For Festival shows- there will be merchandise located throughout the facility and sold by various vendors. All concert gear is property of the artist and the venue has no responsibility related to the craftsmanship or style of any merchandise. Please make sure you check that you have the correct size and there are no defects in the shirt before you walk away from the stand. The venue cannot assist with replacing or refunding any merchandise after the event has ended.

Question 42

Motorcycle Parking

Accepted Answer

Motorcycles can park in general parking areas or in the WRSP Underground Parking Garage on a first come first served basis.

Question 43

Overnight Parking

Accepted Answer

There is no overnight parking permitted at the venue. Any unauthorized vehicles on site prior to an event or after an event will be towed at the owner's expense.

Question 44

Parking

Accepted Answer

There are over 2700 visitor parking spaces within White River State Park. The available parking spaces include an 800 car underground garage in front of the Indiana State Museum and Eiteljorg Museum (the main entrance to the garage is just past the Eiteljorg.) There are also 200 spaces in a surface lot on Washington Street, across from Victory Field and 1800 spaces for Indianapolis Zoo and White River Gardens' visitors on their grounds. When attending concerts or any other event at White River State Park, including cheering on the Indianapolis Indians at Victory Field, additional parking is available in a garage located at the corner of Maryland and West Streets. When the Indians are not in town, parking may be available in the Victory Field lot for special events.

Question 45

Police Assistance

Accepted Answer

Local law enforcement are on site for every event and are responsible for directing all traffic into the venue. On Duty law enforcement officers are the only individuals able to carry a weapon on our property. We do not allow conceal and carry weapons to be brought onto our property nor we will secure them.

Question 46

Premier Parking

Accepted Answer

Premier Parking is available for every event. This can be purchased prior to the show via www.livenation.com or on site at the venue. Premier Parking is located at the WRSP Underground Parking Garage.  * If you have a Premier Parking pass, please enter the main park entrance and have your parking pass visible to the staff. Premier Parking is in the state park parking garage to the right once inside the park entrance. Premier Parking does not guarantee early exit out of the parking lot.

Question 47

Premium / VIP Seating

Accepted Answer

If you are interested in premium box seats, season passes, or VIP Club access for the season please contact our Premium Seat Sales Department at 317-829-5147. Neither the venue receptionist nor the box office can answer questions regarding pricing or availability for these seats.

Question 48

Private Events

Accepted Answer

Our incredible space is the perfect location to host your next corporate event, private concert, conference, fundraiser or graduation. For more information about renting, please email us or click here.

Question 49

Public Transportation

Accepted Answer

Indygo 317-635-3344

Question 50

Re-Entry

Accepted Answer

Re-Entry is not permitted. Please ensure that everything you will need for the event is brought in with you. If you do leave at any point in the evening- you will not be allowed back in without a new ticket

Question 51

Recycling

Accepted Answer

We participate in a venue wide recycling program. You will find recycling bins located though-out the venue. Please recycle where possible.

Question 52

Restrooms

Accepted Answer

Restrooms are located near the ATMs and Concession Stands. This year we are proud to announce that a permanent restroom facility has been added near the concession stands on the East side of the venue!

Question 53

Scalping Tickets

Accepted Answer

Scalping or reselling tickets is strictly prohibited on the property of the venue. Any guest caught selling tickets on property will be turned over to local law enforcement.

Question 54

Security

Accepted Answer

Venue security and law enforcement are located throughout the facility to ensure a safe and secure environment. All security personnel are wearing white shirts and can assist with any questions or concerns. Please do not hesitate to contact our on-site staff if any assistance is needed.
 Your safety and security are most important to us. The following details will outline our general venue&rsquo;s guidelines: https://www.livenation.com/venueguidelines

Question 55

Security Procedures

Accepted Answer

When coming through the gates, please plan on security using metal detectors and/or a physical pat down for our search procedures. All bags are subject to inspection. If you have a medical reason for not wanting to be searched via metal detectors, please visit our First Aid station located to the left inside the main gates in the second tent and they will give you an alternative to our metal detectors. More information can be found here https://www.livenation.com/venueguidelines/

Question 56

Smoking

Accepted Answer

Smoking is discouraged. If necessary please be courteous to others around you. Smoking is not permitted in the seating areas.

Question 57

Sponsorship / Hand Outs

Accepted Answer

All sponsorship inquiries should be directed to our office. Please call 317-249-2710 and ask to speak with someone in sponsorship. Any handouts or presence on site needs to be cleared with venue sponsorship. If you do not have permission to be on site you will be escorted off property.

Question 58

Strollers

Accepted Answer

Are not permitted because there is nowhere for them to be stored. The lawn has an incline that makes it unsafe for strollers to be on the lawn.

Question 59

Taping

Accepted Answer

Some shows do allow audio recording so please contact us prior to the event you are attending to confirm if this will be allowed.

Question 60

Taxis

Accepted Answer

Ubers, taxis and pick-ups will be located along Washington Street.

Question 61

Traffic

Accepted Answer

Traffic is controlled by local law enforcement and the venue. If there are any major traffic issues that will impact the start of the event we will post this information on our social media pages.

Question 62

Umbrellas

Accepted Answer

Must be shorter than 36 inches.

Question 63

Upgrades

Accepted Answer

Upgrades available at livenation.com for each event

Question 64

VIP Club

Accepted Answer

Please check with Premium Seat Sales 317-249-2752 if you are interested in purchasing a floor box, season seats or club access for the season please contact our PSS department at 317-249-2752.