Ruoff Music Center

Physical Address-12880 E. 146th St., Noblesville, IN 46060

Ruoff Music Center offers a wide variety of alcoholic beverages for purchase during your time at the venue. You are not permitted to bring any alcoholic beverages into the venue. A valid and current Driver License or State ID card is required to purchase alcohol- guests will be required to show ID every time they purchase.

All Access passes or Backstage Passes are not available for purchase. Visit www.livenation.com to view any VIP packages that may involve a meet and greet or additional access. The venue box office does not sell any meet and greet, backstage or venue passes.

Service animals are permitted inside the venue during events. Only registered working animals are permitted.

Like many venues and other large places of assembly, the Ruoff Music Center has a “no pets” policy. However, Live Nation’s policy explicitly permits guests with disabilities who use dogs as service animals. Ruoff Music Center's policy, consistent with ADA’s revised guidelines, defines “service animal” as limited to a dog that is individually trained to do work or perform tasks for an individual with a disability. The task(s) performed by the dog must be directly related to the individual’s disability. 

Ruoff Music Center requires, consistent with the ADA, that service animals must be harnessed, leashed, or tethered, unless these devices interfere with the service animal’s work or the individual’s disability prevents him or her from using these devices. Individuals who cannot use such devices must maintain control of the animal through voice, signal, or other effective methods

If any assistance is needed with your vehicle please contact a member of our staff. Ruoff Music Center offers limited services including jump starts and lock-outs. Vehicles may be left overnight, but need to be removed before 10:00 am the following morning.

All bags are subject to search upon entry. Guest have the right to refuse a bag search and the venue has the right to refuse entry. If you have any items that are not allowed into the venue please return them to your vehicle. 

To reduce staff contact with guest belongings, we have implemented the following bag policy: We will allow CLEAR plastic/vinyl tote bags no larger than 12” x 6” x 12” and/or small clutch bags (6”x 9”). The small clutch bags do not need to be clear. No other bags of any type will be allowed.

Signs larger than 8.5 X 11 in are not permitted into the venue. This size is a standard sheet of paper. We do not allow in banners or signs that are larger than this due to the potential to block other guests view of the performance. All signs must be appropriate in nature and not be a distraction to the artist.

The Box Office is open on shows days beginning at 12pm and on Fridays 12pm-6pm.

Bus parking is available at Gate 3 for no additional charge. Ruoff Music Center reserves the right to board buses by our security staff to ensure no underage drinking is taking place on the bus. If there is any underage drinking- the whole bus will be turned around and no one will be able to enter the event. The venue will not issue refunds and bears no expense that will be incurred due to non-admittance. The Hamilton County Sheriff's Department will be on site assisting in the bus lot to ensure all guests on buses are acting appropriately and within accordance of the law. *Subject to change based on event.

SUBJECT TO CHANGE - The standard venue policy allows camera phones, disposable cameras, and small digital cameras. Any camera that has a detachable lens will be considered professional and not allowed in. If the camera lens zooms out of the camera more than 1 in- it will be considered a professional camera and will not be allowed in. Some artists do not permit cameras so please check back for the show you will be attending to ensure that we will be allowing cameras in.

Camping will be available for Dave Matthews Band in 2023. Visit our CAMPING SITE to reserve your space for this summer! 

Cancellations will only occur in the event of severe weather, artist cancellation, or an act of God. In the event of a cancellation local media will be notified and any information about a potential reschedule will be made available. Refunds will be available at the point of purchase.

Generally cell phones are permitted in the venue. On occasions, comedy shows in particular, cell phones usage may not be allowed due to artist requests.

All of our events are all ages. Children 2 and under do not require a ticket, but must sit on a parent's lap.

Ruoff Music Center does not allow weapons on our property. Guests should follow all applicable laws regarding securing a weapon in a vehicle if they have it on them when they arrive. The venue will not secure weapons and will take no responsibility for any weapons left in vehicles.

Ruoff Music Center offers a wide variety of concession options through the venue. This includes cheeseburgers, hot dogs, nachos, pretzels, candy, popcorn, fountain soda (Pepsi Products), water, and Red Bull.

Concession stands are located in the north and south plazas. Additionally, beverage and snack stands are located in every plaza.  

Venue Phone number – 317-776-8181

Venue Address- 12880 E. 146th St., Noblesville, IN 46060

All main concession stands take Visa/ MasterCard / Discover and American Express. 

Join us for an unforgettable night at Ruoff Music Center and be a responsible fan by taking part in Jack Daniel’s designated driver program. Stop by guest services to  pick up a special poker chip from Jack Daniel’s. Redeem your chip for a refreshing non-alcoholic beverage…our way of supporting your responsible choices while still enjoying the music.  Enjoy the show while ensuring everyone’s safety on the road!

Our concessionaire offers free fountain sodas to guests that commit to be the designated driver for their party. Please visit our Guest Services information booth for more information and to sign up!

Guests are permitted to bring in ONE (1) factory sealed bottle of water up to one gallon in size. This policy is subject to change based on artist requests or safety considerations. Clear and empty reusable bottles permitted (tinted are permitted as long as transparent). Coolers of any kind are not permitted in the gates.

Water fountains are located near in the north and south plazas near the restrooms. 

Drop off areas are welcome at either Gate 1 or Gate 2. Please let the parking staff know that you are dropping someone off and they will direct you. Guests cannot remain in their vehicles during the event- they must drop off and return 45 minutes prior to the end of the show. If you are not back within 45 minutes of the end of the event- you will not be allowed to enter until the majority of cars have exited the parking lot. Local law enforcement will shut down all incoming traffic and only allow traffic out of the venue.

In the event of an emergency while on site- Ruoff Music Center has trained paramedics to assist with any medical issues. First aid is located in the north plaza by the security office, but any staff member with a radio can dispatch First Aid to the location needed. Local law enforcement officers are also on site for every event and can assist if needed or requested. Venue management works closely with all appropriate emergency agencies and services to ensure that we are up to date on any dangerous weather or potential crowd related issues. In the event of a weather emergency- we will communicate with guests that are inside of the facility as well as guests on their way to the venue. Please follow our Facebook page for the latest developments on event days:

https://www.facebook.com/RuoffMusicCenter/

https://twitter.com/ruoffmusicenter

The venue begins hiring for each season in early March. If you are interested in working for the venue please visit: http://www.lnindyemployees.com/empinfo/

There are a total of two entrance gates to the facility. The main (west) and east gates are available for use regardless of the ticket type. There is one Fast Lane gate located at the main (west) gates. You must have your Fast Lane pass to utilize this gate. The VIP Club has a separate entry gate located in the VIP Club parking lot which is accessible from 146th St. between Gates 1 and 3. All guests using this gate must be VIP clients and have the appropriate ticket.

A complete listing of events can be found at https://www.livenation.com/venues/14412

If you need assistance while at an event please visit our guest services areas located at the main or east ticket gates or feel free to contact the nearest member of our team.

Ruoff Music Center will do our best to get any fan mail sent to the venue to the appropriate parties. We cannot guarantee that any package or letter will be given to an artist. We recommend visiting the artist’s website and sending any items to their designated address. We are not responsible for returning anything that is sent to the venue for an artist.

For select events guests can purchase Fast Lane passes via www.livenation.com for each event. The Fast Lane passes do not permit the guest to enter any earlier than the designated gate time, however it does have a shorter line. Fast Lane Gates are located at the main (west) ticket gates on the far right side of the gates. 

Parking lots will generally open one hour prior to our scheduled gate time, but are subject to change. Gate times vary, but are usually 60 or 90 minutes prior to show time. Please check the specific event page as these dates are subject to change. Please do not attempt to enter the venue any earlier than the designated times as you will be turned around and told to return when the parking lots open.

Ruoff Music Center does not offer group ticket sales. If you have a large party that will be attending the show the only option would be to contact our Premium Seating Department at 317-249-2757. Premium Seating sells all VIP boxes, suites, and clubs at the venue that can accommodate larger parties than the standard ticket limit.

Guests are expected to behave respectfully and in accordance with venue policy, state and local laws. Any guest that is acting in a manner that venue management deems unsafe can be subject to eviction. If a guest violates a state or local law they will be subject to any tickets or punishment deemed necessary by local law enforcement. We reserve the right to deny entry to any guest for any reason or no reason. If a guest is denied entry to any event, such guest will be issued a refund of the face value of the ticket for the event.

Ruoff Music Center strives to ensure that all of our guests have a great time at our venue. If you need additional assistance while you are here please make sure you let us know.

• Ticketing- ADA tickets can be purchased online via www.livenation.com. You do not need to call the box office to place an order as all of our accessible tickets are available through www.livenation.com. Look for the   logo on the Find Tickets page to view all available accessible seats. We do have accessible seating in every price range, but be advised it does occasionally sell out. We have very limited seating available for guests on the day of the event so please make sure you purchase accessible seating when you order tickets.
• Day of Show Parking- Accessible Parking is located in both the west and east parking lots in front of the Premier Parking lot. Let the parking staff know that you need accessible parking and they will direct you to this lot. You do not need to have an accessible placard in order to park in this lot, but please be advised that parking is limited. If you do not absolutely need accessible parking- please park in the general lots. 
• Accessible Stations- if you have questions or need assistance please visit our Guest Services information booth, located in the middle of the ticket gates for help answering questions related to seating or other accommodations.
• Unexpected Needs- if you have had an injury or illness that prevents you from using the original seat you purchased we strongly recommend going through www.livenation.com to exchange all tickets for accessible. We will have a very limited number of seats available on the day of the show for such issues, but we cannot guarantee we will be able to seat you. Please remember that accessible seating permits for the guest with the accessible need and one companion.
• Interpreter Requests- if you will need an interpreter for an event please give us at least 2 weeks notice to secure. Guests that request an interpreter will need to pick up their tickets at will call. When the tickets are picked up we will introduce you to your interpreter for the evening and take you to your seats. There is no charge for interpreter services. Please call 317-776-8181 to arrange for an interpreter for your visit.
• Accommodations- all venue bathrooms, concession stands, and merchandise stands are accessible. 

Guests that require assisted listening devices can contact our venue office prior to the event to arrange for a device. Please give us at least 2 days notice. Guests that require interpreter service can call the venue and arrange this for any event. We need at least 2 weeks notice to secure an interpreter. We can be reached at 317-776-8181.

For area hotel information, please visit: https://www.visithamiltoncounty.com/hotels/?

• CLEAR plastic, vinyl or PVC tote bags no larger than 12” x 6” x 12”
• Cameras – nonprofessional only, no detachable lenses
• Food – in a clear, 1-gallon ziploc bag
• Lawn Chairs - low profile (seat no more than 9 inches off the ground) *subject to change per event, check the Day of Show tab 
• Water – up to 1 liter in a factory sealed or empty bottle. 
• Clear and empty reusable bottles permitted (tinted are permitted as long as transparent).

• Weapons of any kind
• Alcohol
• Illegal drugs/substances
• Glass containers
• Cans
• Coolers of any kind
• Bags that are not clear
• Laser pointers
• Animals (except service animals)
• Fireworks

Lawn chairs are available for rent for $10.00 per chair. Guests are able to bring their own lawn chairs, but they must be no higher than 9 inches off the ground. No bag chairs, camping chairs, or folding chairs are permitted.

The lawn is always first come, first serve besides the Reserved Lawn upgrade section. Guests may notice a row or seat number on their lawn ticket, but that is only used for tracking purposes.

If you lose an item while you are at an event- you can visit our Guest Services information booth located in the middle of the main or east ticket gates to see if it has been turned in. If you are looking to find a lost item, please call 317-776-8181 during business hours.  

Please report any lost or stolen tickets to Ticketmaster as soon as you are aware they are missing or destroyed. If a ticket needs to be reprinted during the event- guests can visit the box office and have their ticket reprinted for a fee. 

If traveling from the Indianapolis International Airport, take I-465 East to I-69 North to exit 210 (Southeastern Parkway).

If traveling from Chicago, take I-65 South to I-465 East to I-69 North to exit 210 (Southeastern Parkway).

If traveling from, St. Louis take I -70 East across Indianapolis to I-465 North to I-69 North to exit 210 (Southeastern Parkway).

If traveling from Louisville, take I-65 North to I-465 East to I-69 North to exit 210 (Southeastern Parkway).

Any media inquiries need to be directed to our Local Office – 317-249-2710

First Aid is located in the north plaza next to the security office. We have trained medical personnel that are able to assist with any issues you may encounter. We have ambulance on site throughout the duration of the event that can transport guests if needed. If you have medication that you need stored in a refrigerator, please go to the first aid area and our medical staff will assist you. If you have a condition that requires you to use a needle for medication while you are here - please do so in our medical office so the syringe can be properly disposed of. 

It is recommended that guests bringing medication into the venue for necessary or possible administration during the show utilize or have with them the original container and/or label pertaining to the prescription, or other form of documentation or confirmation of personal medical use, which may be requested of the guest for examination and verification by venue staff or security.

Merchandise will be available for all concerts at our Concert Gear booths located in the north and south plazas. Additional locations may be added to the east and west plazas for select events. For Festival shows- there will be merchandise located throughout the facility and sold by various vendors. All concert gear is property of the artist and the venue has no responsibility related to the craftsmanship or style of any merchandise. Please make sure you check that you have the correct size and there are no defects in the shirt before you walk away from the stand. The venue cannot assist with replacing or refunding any merchandise after the event has ended.

Motorcycles can park by entering either Gate 1 or Gate 2 and following instructions provided by the parking staff. There is no additional fee for motorcycle parking.

Vehicles left overnight should be removed prior to 10:00 am the following day. 

There is no charge for public parking in the main parking lots as parking is included in the price of each ticket. Premier Parking is available for purchase at the time of ticket purchase. 

Local law enforcement are on site for every event and are responsible for directing all traffic into the venue. On Duty law enforcement officers are the only individuals able to carry a weapon on our property. We do not allow conceal and carry weapons to be brought onto our property nor we will secure them.

Premier Parking is available for every event. The price will vary based on event. This can be purchased prior to the show via www.livenation.com or on site at the venue. Premier Parking is located on both sides of the venue and is accessible via Gate 1, Gate 2 or Gate 4. Premier Parking has a dedicated exit at the end of the night!

If you are interested in premium box seats, season passes, or VIP Club access for the season please contact our Premium Seat Sales Department at 317-829-5147. Neither the venue receptionist nor the box office can answer questions regarding pricing or availability for these seats.

Our incredible space is the perfect location to host your next corporate event, private concert, conference, fundraiser or graduation. For more information about renting, please email us or click here.

Public transportation is not available on a mass scale, however carpooling is always encouraged. 

Re-Entry is not permitted at Ruoff Music Center. Please ensure that everything you will need for the event is brought in with you. If you do leave at any point in the evening- you will not be allowed back in without a new ticket.

Ruoff Music Center participates in a venue wide recycling program. You will find recycling bins located though-out the venue. Please recycle where possible.

Restrooms are located in the north, south and east plazas. Additional portable restroom facilities are placed throughout the plaza areas for specific events. 

Scalping or reselling tickets is strictly prohibited on the property of the venue. Any guest caught selling tickets on property will be turned over to local law enforcement.

Venue security and law enforcement are located throughout the facility to ensure a safe and secure environment. All security personnel are wearing white shirts and can assist with any questions or concerns. Please do not hesitate to contact our on-site staff if any assistance is needed.

Your safety and security are most important to us. The following details will outline our general venue’s guidelines: https://www.livenation.com/venueguidelines

When coming through the gates, please plan on security using metal detectors and/or a physical pat down for our search procedures. All bags are subject to inspection. If you have a medical reason for not wanting to be searched via metal detectors, please alert our staff and they will give you an alternative to our metal detectors. More information can be found here https://www.livenation.com/venueguidelines/

Smoking is not permitted in the reserved seating areas. While smoking is permitted in the lawn seating area, we ask that everyone is courteous to those seated nearby. Smoking is also permitted in the plazas.

All sponsorship inquiries should be directed to our office- please call 317-249-2710 and ask to speak with someone in sponsorship. Any handouts or presence on site needs to be cleared with venue sponsorship. If you do not have permission to be on site you will be escorted off property.

Are not permitted because there is nowhere for them to be stored. The lawn has an incline that makes it unsafe for strollers to be on the lawn. In addition fold up wagons are not permitted.

REASONABLE tailgating will be permitted from the time the lots open until the time that the gates open. Once the gates open, guests that have been on-site prior to the gate opening time will be asked to head inside the venue.

• Underage drinking is not permitted and will be policed.
• For guests that arrive after the gates are open - we will allow a reasonable amount of time (approx. 30 minutes) for guests to gather items, hang out with friends and head into the venue.
• Exercise good judgement, avoid dangerous activities and be aware that there are consequences for raucous behavior in the lots.
• Charcoal grills are not permitted.
• Ensure that enough room is available in the parking aisles so that in the event of an emergency, we can get the appropriate equipment through.

Finally, our guests show up to enjoy their experience; they want to hang out with friends and have a good time and we want that too. That’s part of the summertime fun. However, we want and need to avoid people getting overly intoxicated. Any guest displaying signs of intoxication will not be permitted through the ticket gates.

Some shows do allow audio recording so please contact us prior to the event you are attending to confirm if this will be allowed.

Taxis & ride share services are welcome and can be found at Gate 2 after the show.

Traffic is controlled by local law enforcement and the venue. If there are any major traffic issues that will impact the start of the event we will post this information on our social media pages.

https://www.facebook.com/RuoffMusicCenter/

https://twitter.com/ruoffmusicenter

Only small/collapsible umbrellas; no pointed umbrellas permitted.

Upgrades are available through our Experience App and Live Nation app - visit the following sites to download the program and see all the upgrades and experiences we have available.

• www.lnexperience.com
• www.livenation.com

The VIP Club is located in the south plaza and includes a bar exclusive to VIP clients, air conditioned restroom facilities as well as a full-service restaurant. The VIP club is reserved for season ticket holders and their guests.

The VIP lot is located on 146th St., between gates 1 and 3. Guests must have a pass or be on the parking list to access these lots. Guests can enter through any road entrance and be directed to these lots. Please have parking passes out and visible for the parking staff so that they can direct VIP guests in the proper direction.

All shows will go on rain or shine. However, in the event of severe weather we will keep our fans notified via our social media pages.

https://www.facebook.com/RuoffMusicCenter/

https://twitter.com/ruoffmusicenter

An event may be delayed, postponed, or canceled depending on the severity of the weather expected.

Will call tickets are available for pickup at the box office located at the main (west) ticket gates. Please make sure that you have a photo ID matching the purchasers name to pick up tickets. Any name changes need to go through Ticketmaster Customer Service- 800-653-8000.

Guests are not permitted to put tickets in will call for other guests to pick up. You will need to arrange to meet your party at the facility to deliver tickets.

If tickets or passes are being left for you- they will only be left at the box office. This includes meet and greet passes, backstage passes, press passes, and tickets from the tour or other promotional company. We do not get these tickets until the day of the event close to doors so please do not try to pick them up earlier. If your tickets/passes are not in will call you will need to contact the person that left them for you to determine where they are. The box office cannot contact any member of the tour for you.