Question 1

What is your address?

Accepted Answer

Our address is 1000 Montage Mountain Road, Scranton, PA 18507

Question 2

Where do I park?

Accepted Answer

VIP and Handicapped parking is located through Gate #2. General parking is located through Gates #1 and #3.

Question 3

Where is Premier Parking?

Accepted Answer

Premier Parking is available for every event. The price will vary based on event. This can be purchased prior to the show via www.livenation.com or on site at the venue. Premier Parking is located through Gate #2. Premier Parking does not guarantee early exit out of the parking lot.

Question 4

Where is VIP Parking?

Accepted Answer

The VIP lots are located through Gate #2. Guests must have a pass or be on the parking list to access these lots. Guests can enter through any road entrance and be directed to these lots.

Question 5

When do parking lots / doors open?

Accepted Answer

Parking lots will generally open 3 hours prior to our scheduled gate time. Gate times vary, but are usually 1 hour and 30 minutes prior to show time. Please check the specific event page as these dates are subject to change. Please do not attempt to enter the venue any earlier than the designated times as you will be turned around and told to return when the parking lots open.

Question 6

Do you have motorcycle parking?

Accepted Answer

Motorcycles can park at the base of our VIP parking area. There is no additional fee for motorcycle parking.

Question 7

How do I purchase VIP seating?

Accepted Answer

If you are interested in purchasing a floor box, season seats, or club access for the season, please contact us at 570-343-1800 x 27. Neither the venue receptionists nor the box office can answer questions regarding pricing or availability for these boxes.

Question 8

Where do I pick up Will Call tickets?

Accepted Answer

If tickets or passes are being left for you, they will only be left at the box office. This includes meet and greet passes, backstage passes, press passes, and tickets from the tour or other promotional company. We do not get these tickets until the day of the event close to doors so please do not try to pick them up earlier. If your tickets/passes are not in will call, you will need to contact the person that left them for you to determine where they are. The box office cannot contact any member of the tour for you.

Question 9

Do you have a drop off location?

Accepted Answer

Drop off areas are located between parking lot gates #1 and #2. Please let the parking staff know that you are dropping someone off and they will direct you. Guests cannot remain in their vehicles during the event- they must drop off and return 45 minutes prior to the end of the show. If you are not back within 45 minutes of the end of the event- you will not be allowed to enter until the majority of cars have exited the parking lot. Local law enforcement will shut down all incoming traffic and only allow traffic out of the venue.

Question 10

How do you handle traffic?

Accepted Answer

Traffic is controlled by local law enforcement and the venue. If there are any major traffic issues that will impact the start of the event, we will post this information on our social media pages.

Question 11

What happens if there is inclement weather?

Accepted Answer

All shows will go on rain or shine. However, in the event of severe weather we will keep our fans notified via our social media pages.
https://www.facebook.com/ThePavilionatMontageMountain
An event may be delayed, postponed, or canceled depending on the severity of the weather expected.

Question 12

Is there re-entry?

Accepted Answer

Re-Entry is not permitted at The Pavilion at Montage. Please ensure that everything you will need for the event is brought in with you. If you do leave at any point in the evening; you will not be allowed back in without a new ticket.

Question 13

Where do I enter the venue?

Accepted Answer

There are a total of 2 entrance gates to the facility. North and South Plaza Gates are available for use regardless of the ticket type. There are 1 Fast Lane gates located at the North and South Plaza Gates. You must have your Fast Lane pass to utilize this gate. The VIP Club has a separate entry gate located at the South Plaza Gate. All guests using this gate must be VIP clients and have the appropriate ticket.

Question 14

Where do I go for fast lane entry?

Accepted Answer

For select events, guests can purchase Fast Lane passes via www.livenation.com for each event. The Fast Lane passes do not permit the guest to enter any earlier than the designated gate time, however it does have a shorter line. Fast Lane Gates are located at the North and South Plaza Gates.

Question 15

How does lawn seating work?

Accepted Answer

The lawn is always first come, first served. Guests may notice a row or seat number on their lawn ticket, but that is only used for tracking purposes. There are no assigned seats on the lawn.

Question 16

Can I purchase upgrades?

Accepted Answer

Upgrades can be purchased here!
Upgrades are also available through our Experience App- visit www.lnexperience.com to download the program and see all of the upgrades and experiences we have available.

Question 17

Will you provide lawn chairs?

Accepted Answer

Lawn chairs are available for rent for $10.00 per chair and must be turned in at the end of the event.

Question 18

Accessibility Information?

Accepted Answer

The Pavilion At Montage strives to ensure that all of our guests have a great time at our venue. If you need additional assistance while you are here, please make sure you let us know.

Ticketing- ADA tickets can be purchased online via www.livenation.com. You do not need to call the box office to place an order as all of our accessible tickets are available through www.livenation.com. Look for the  logo on the Find Tickets page to view all available accessible seats. We do have accessible seating in every price range, but be advised it does occasionally sell out. We have very limited seating available for guests on the day of the event so please make sure you purchase accessible seating when you order tickets.
Day of Show Parking- Accessible Parking is located outside of our South Plaza Entrance. Let the parking staff know that you need accessible parking and they will direct you to this lot. You do not need to have an accessible placard in order to park in this lot, but please be advised that parking is limited. If you do not absolutely need accessible parking, please park in the general lots.
Accessible Stations- if you have questions or need assistance we have a table staffed with customer service employees to help answer questions related to seating or other accommodations. These stations are located in our South Plaza
Unexpected Needs- if you have had an injury or illness that prevents you from using the original seat you purchased, we strongly recommend going through www.livenation.com to exchange all tickets for accessible seating. We will have a very limited number of seats available on the day of the show for such issues, but we cannot guarantee we will be able to seat you. Please remember that accessible seating permits for the guest with the accessible need and one companion.
Interpreter Requests- if you will need an interpreter for an event, please give us at least 2 weeks notice to secure. Guests that request an interpreter will need to pick up their tickets at will call. When the tickets are picked up we will introduce you to your interpreter for the evening and take you to your seats. There is no charge for interpreter services. Please call 570-343-1800 to arrange for an interpreter for your visit.
Accommodations- all venue bathrooms, concession stands, and merchandise stands are accessible.

Question 19

Do you provide hearing assistance?

Accepted Answer

Guests that require assisted listening devices can contact our venue office prior to the event to arrange for a device. Please give us at least 2 days notice. Guests that require interpreter service can call the venue and arrange this for any event. We need at least 2 weeks notice to secure an interpreter. We can be reached at 570-343-1800.

Question 20

Are you hiring?

Accepted Answer

The venue begins hiring for each season in early March. If you are interested in working for the venue please visit: https://venuenationjobs.com/pa-south-jersey/

Question 21

Do you have a Lost and Found?

Accepted Answer

If you lose an item while you are at an event, you can visit our Guest Service Window located in our South Plaza to see if it has been turned in.

Question 22

Is smoking allowed?

Accepted Answer

Smoking is allowed except for under the pavilion tent. While we do not restrict smoking on the lawn, if guests around you are complaining, we will ask you to smoke in the plazas. We appreciate your cooperation.

Question 23

Is tailgating allowed?

Accepted Answer

Tailgating is allowed 1 hour before gates open.

Question 24

Is taping allowed?

Accepted Answer

Some shows do allow audio recording so please contact us prior to the event you are attending to confirm if this will be allowed.

Question 25

Are umbrellas allowed?

Accepted Answer

Umbrellas are not permitted in the venue.

Question 26

Do you have an ATM on site?

Accepted Answer

We have multiple ATM's on site- 2 near our security office in the South Plaza, and 2 in our North Plaza.

Question 27

What is your alcohol policy?

Accepted Answer

The Pavilion At Montage offers a wide variety of alcoholic beverages for purchase during your time at the venue. You are not permitted to bring any alcoholic beverages into the venue. A valid and current Driver License or State ID card is required to purchase alcohol, guests will be required to show ID every time they purchase.

Question 28

Do you sell All Access passes?

Accepted Answer

All Access passes or Backstage Passes are not available for purchase. Visit www.livenation.com to view any VIP packages that may involve a meet and greet or additional access. The venue box office does not sell any meet and greet, backstage or venue passes.

Question 29

Are animals allowed in the venue?

Accepted Answer

Service animals are permitted inside the venue during events. Only registered working animals are permitted.

Question 30

Automobile Assistance?

Accepted Answer

If any assistance is needed with your vehicle, please contact your normal Emergency Assistance provider. The Pavilion At Montage does not have tow or lockout services on site. Emergency assistance vehicles are permitted on property to assist with lockouts, jumps or tows, but the guest will need to arrange for such services.

Question 31

Will my bag be searched?

Accepted Answer

All bags are subject to search upon entry. Guests have the right to refuse a bag search and the venue has the right to refuse entry. If you have any items that are not allowed into the venue, please return them to your vehicle.

Question 32

Are posters allowed inside?

Accepted Answer

Signs larger than 8.5 X 11 in are not permitted into the venue. This size is a standard sheet of paper. We do not allow in banners or signs that are larger than this due to the potential to block other guests view of the performance. All signs must be appropriate in nature and not be a distraction to the artist.

Question 33

Bus Parking?

Accepted Answer

Busses can remain on site during the event for no charge. Busses dropping off guests can leave the parking lot and return 45 minutes prior to the end of the event with no additional charge. All busses will be boarded by our security staff to ensure no underage drinking is taking place on the bus. If there is any underage drinking, the whole bus will be turned around and no one will be able to enter the event. The venue will not issue refunds and bears no expense that will be incurred due to non-admittance. Lackawanna County Sheriff's Office will be on site assisting in the bus lot to ensure all guests on busses are acting appropriately and within accordance of the law. *Subject to change based on event.

Question 34

Camera Policy?

Accepted Answer

SUBJECT TO CHANGE- The standard venue policy allows camera phones, disposable cameras, and small digital cameras. Any camera that has a detachable lens will be considered professional and not allowed in. If the camera lens zooms out of the camera more than 1 in, it will be considered a professional camera and will not be allowed in. Some artists do not permit cameras so please check back for the show you will be attending to ensure that we will be allowing cameras in.

Question 35

Is camping / overnight parking allowed?

Accepted Answer

The venue does not allow camping or overnight parking of any kind.

Question 36

Cancellation Policy?

Accepted Answer

Cancellations will only occur in the event of severe weather, artist cancellation, or an act of God. In the event of a cancellation, local media will be notified and any information about a potential reschedule will be made available. Refunds will be available at the point of purchase.

Question 37

Are cell phones permitted?

Accepted Answer

Generally cell phones are permitted in the venue. On occasion, comedy shows in particular, cell phone usage may not be allowed due to artist requests.

Question 38

Is there an age limit for entry?

Accepted Answer

All of our events are all ages. Children 2 and under do not require a ticket, but must sit on a parent's lap.

Question 39

Conceal and Carry Policy?

Accepted Answer

The Pavilion At Montage does not allow weapons on our property. Guests should follow all applicable laws regarding securing a weapon in a vehicle if they have it on them when they arrive. The venue will not secure weapons and will take no responsibility for any weapons left in vehicles.

Question 40

What are your food options?

Accepted Answer

The Pavilion At Montage offers a wide variety of concession options through the venue. This includes cheeseburgers, hot dogs, nachos, pretzels, candy, popcorn, fountain soda, water, and Red Bull.
Concessions are located throughout the venue.

Question 41

Do you accept credit / debit?

Accepted Answer

All main concession stands take Visa/ MasterCard / Discover and American Express. Smaller stands and portable concessions may be cash only. See ATMs for locations on site. All merchandise stands take all major credit cards.

Question 42

Are there perks to being a Designated Driver?

Accepted Answer

Our concessionaire offers free fountain sodas to guests that commit to be the designated driver for their party. Please visit the designated driver booth.

Question 43

Water Bottle Policy?

Accepted Answer

Guests are permitted to bring in One (1) factory sealed bottle of water up to one gallon in size. This policy is subject to change based on artist requests or safety considerations. Aluminum bottles, refillable plastic water bottles are permitted. Camelbacks are not permitted.

Question 44

Stroller Policy?

Accepted Answer

Strollers are not permitted because there is nowhere for them to be stored. The lawn has an incline that makes it unsafe for strollers to be on the lawn.

Question 45

What happens in the event of an emergency?

Accepted Answer

In the event of an emergency while on site The Pavilion At Montage has trained paramedics to assist with any medical issues. First aid is located in the South Plaza, but any staff member with a radio can dispatch First Aid to the location needed. Local law enforcement officers are also on site for every event and can assist if needed or requested. Venue management works closely with all appropriate emergency agencies and services to ensure that we are up to date on any dangerous weather or potential crowd related issues. In the event of a weather emergency, we will communicate with guests that are inside of the facility as well as guests on their way to the venue.

Question 46

Do you accept Fan Mail?

Accepted Answer

The Pavilion At Montage will do our best to get any fan mail sent to the venue to the appropriate parties. We cannot guarantee that any package or letter will be given to an artist. We recommend visiting the artist&rsquo;s website and sending any items to their designated address. We are not responsible for returning anything that is sent to the venue for an artist.

Question 47

Do you offer group ticket sales?

Accepted Answer

The Pavilion At Montage does not offer group ticket sales. If you have a large party that will be attending the show, the only option would be to contact our Premium Seating Department at 570-343-1800 x27 Premium Seating sells all VIP boxes, suites, and clubs at the venue that can accommodate larger parties than the standard ticket limit.

Question 48

Guest Conduct Policy?

Accepted Answer

Guests are expected to behave respectfully and in accordance with venue policy, state and local laws. Any guest that is acting in a manner that venue management deems unsafe can be subject to eviction. If a guest violates a state or local law, he or she will be subject to any tickets or punishment deemed necessary by local law enforcement.

Question 49

Lost or Stolen Tickets?

Accepted Answer

Please report any lost or stolen tickets to Ticketmaster as soon as you are aware they are missing or destroyed. If a ticket needs to be reprinted during the event, guests can visit the box office and have their ticket reprinted for a fee.

Question 50

Scalping Policy?

Accepted Answer

Scalping or reselling tickets is strictly prohibited on the property of the venue. Any guest caught selling tickets on property will be turned over to local law enforcement.

Question 51

How do I get a press pass?

Accepted Answer

Any media inquiries need to be directed to our Local Office &ndash; 570-343-1800.

Question 52

Sponsorship Opportunities?

Accepted Answer

All sponsorship inquiries should be directed to our office- please call 570-343-1800 x13 and ask to speak with someone in sponsorship. Any handouts or presence on site needs to be cleared with venue sponsorship. If you do not have permission to be on site you will be escorted off property.

Question 53

Do you provide medical assistance?

Accepted Answer

First Aid is located in the North and South Plaza's. We have trained medical personnel that are able to assist with any issue you encounter. We have ambulances on site throughout the duration of the event that can transport guests if needed. If you have medication that you need stored in a refrigerator, please go to Medical Office in the South Plaza and our medical staff will assist you. If you have a condition that requires you to use a needle for medication while you are here, please do so in our medical office so the syringe can be properly disposed of.

Question 54

Where do I purchase merchandise?

Accepted Answer

Merchandise will be available for all concerts at our Concert Gear booths located in the North and South Plaza's. For Festival shows- there will be merchandise located throughout the facility and sold by various vendors. All concert gear is property of the artist and the venue has no responsibility related to the craftsmanship or style of any merchandise. Please make sure you check that you have the correct size and there are no defects in the shirt before you walk away from the stand. The venue cannot assist with replacing or refunding any merchandise after the event has ended.

Question 55

Police Assistance?

Accepted Answer

Local law enforcement are on site for every event and are responsible for directing all traffic into the venue. On duty law enforcement officers are the only individuals able to carry a weapon on our property. We do not allow conceal and carry weapons to be brought onto our property nor we will secure them.

Question 56

Will you have security on site?

Accepted Answer

Venue security and law enforcement are located throughout the facility to ensure a safe and secure environment. All security personnel are wearing white shirts and can assist with any questions or concerns. Please do not hesitate to contact our on-site staff if any assistance is needed.
Your safety and security are most important to us. The following details will outline our general venue&rsquo;s guidelines: https://www.livenation.com/venueguidelines

Question 57

What are the security procedures?

Accepted Answer

When coming through the gates, please plan on security using metal detectors and/or a physical pat down for our search procedures. All bags are subject to inspection. If you have a medical reason for not wanting to be searched via metal detectors, please visit our First Aid station in the North and South Plaza's and they will give you an alternative to our metal detectors. More information can be found here https://www.livenation.com/venueguidelines/

Question 58

Is there recycling at your venue?

Accepted Answer

The Pavilion At Montage participates in a venue wide recycling program. You will find recycling bins located thoughout the venue. Please recycle where possible.

Question 59

Can I hold a private event at your venue?

Accepted Answer

Our incredible space is the perfect location to host your next corporate event, private concert, conference, fundraiser or graduation. For more information about renting, please email us or click here.

Question 60

Contact number?

Accepted Answer

Our venue phone number is 570-343-1800.

The Pavilion at Montage Mountain

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