Question 1

What is your address?

Accepted Answer

2000 Kirker Pass Road, Concord, CA 94521

Question 2

Where is your VIP Parking?

Accepted Answer

The VIP (Season Ticket Holders) lots are located in A-lot. Guests must have a pass or be on the parking list to access these lots. Season ticket holders are encouraged to use GATE C, but can enter through any road entrance and be directed to A-lot.

Question 3

What is your weather policy?

Accepted Answer

All shows will go on rain or shine. However, in the event of severe weather we will keep our fans notified via our social media pages.
An event may be delayed, postponed, or canceled depending on the severity of the weather expected.

Question 4

What is your Smoking policy?

Accepted Answer

Designated smoking areas are in the East and West Plazas.  There is no smoking in the seated areas.  We appreciate your cooperation.

Question 5

Can I leave tickets at Will Call?

Accepted Answer

Will call tickets are available for pickup at the box office located (2000 Kirker Pass Rd, Concord, CA). Please make sure that you have a photo ID matching the purchasers name to pick up tickets. Any name changes need to go through Ticketmaster Customer Service- 800-653-8000.
Will call pick up is day of show only, beginning 90 mins before the show.
Guests are not permitted to put tickets in will call for other guests to pick up. You will need to arrange to meet your party at the facility to deliver tickets.
If tickets or passes are being left for you- they will only be left at the box office. This includes meet and greet passes, backstage passes, press passes, and tickets from the tour or other promotional company. We do not get these tickets until the day of the event close to doors so please do not try to pick them up earlier. If your tickets/passes are not in will call you will need to contact the person that left them for you to determine where they are. The box office cannot contact any member of the tour for you.

Question 6

I would like to inquire about Sponsorship / Hand Outs

Accepted Answer

All sponsorship inquiries should be directed to our office- please call 925-692-2400 and ask to speak with someone in sponsorship. Any handouts or presence on site needs to be cleared with venue sponsorship. If you do not have permission to be on site you will be escorted off property.

Question 7

What is your Taping policy?

Accepted Answer

Some shows do allow audio recording so please contact us prior to the event you are attending to confirm if this will be allowed.

Question 8

What is your stroller policy?

Accepted Answer

Strollers are not permitted because there is nowhere for them to be stored. The lawn has an incline that makes it unsafe for strollers to be on the lawn.

Question 9

What Public Transportation is available?

Accepted Answer

From BART: * Take BART to the Concord Station. * Take the FREE Corinthian Shuttle to the Pavilion. * Buses generally start 2 hours before paid admission concerts up to show time. * Buses start returning to BART within 20 minutes after the concert. * Last bus leaves about 30 minutes after the event.

Question 10

Are Umbrellas allowed?

Accepted Answer

Small umbrellas and parasols are allowed. No large "golf" or double sized umbrellas.

Question 11

How do I purchase upgrades?

Accepted Answer

Upgrades are available through our Experience App.  Download the Live Nation App and see all of the upgrades and experiences we have available.

Question 12

What is your Re-Entry policy?

Accepted Answer

Re-Entry is not permitted at Concord Pavilion. Please ensure that everything you will need for the event is brought in with you. If you do leave at any point in the evening- you will not be allowed back in without a new ticket.

Question 13

What do you Recycle?

Accepted Answer

Concord Pavilion participates in a venue wide recycling program. You will find recycling bins located though-out the venue. Please recycle where possible.

Question 14

How do I rent the venue?

Accepted Answer

Interested in renting the venue for a private event?
Call 415-281-9227 or email SF.Events@LiveNation.com

Question 15

What restrooms are available?

Accepted Answer

Restrooms are located in the East Plaza, West Plaza and top of the Lawn.

Question 16

What is our Scalping Tickets policy?

Accepted Answer

Scalping or reselling tickets is strictly prohibited on the property of the venue. Any guest caught selling tickets on property will be turned over to local law enforcement.

Question 17

What is your Security?

Accepted Answer

Venue security and law enforcement are located throughout the facility to ensure a safe and secure environment. All security personnel are wearing white shirts and can assist with any questions or concerns. Please do not hesitate to contact our on-site staff if any assistance is needed.
Your safety and security are most important to us. The following details will outline our general venue&rsquo;s guidelines:
https://www.livenation.com/venueguidelines

Question 18

What are your Security Procedures?

Accepted Answer

When coming through the gates, please plan on security using metal detectors and/or a physical pat down for our search procedures. All bags are subject to inspection. More information can be found here https://www.livenation.com/venueguidelines/

Question 19

What is your Service Animals policy?

Accepted Answer

Like many venues and other large places of assembly, The Concord Pavilion has a "no pets" policy. However, Live Nation's policy explicitly permits guests with disabilities who use dogs as service animals. The Concord Pavilion's policy, consistent with ADA's revised guidelines, defines "service animal" as limited to a dog that is individually trained to do work or perform tasks for an individual with a disability. The task(s) performed by the dog must be directly related to the individual's disability. 
The Concord Pavilion requires, consistent with the ADA, that service animals must be harnessed, leashed, or tethered, unless these devices interfere with the service animal's work or the individual's disability prevents him or her from using these devices. Individuals who cannot use such devices must maintain control of the animal through voice, signal, or other effective methods.

Question 20

How do I purchase Premium / VIP Seating?

Accepted Answer

If you are interested in purchasing a floor box, season seats or club access for the season please contact our PSS department at 925-692-2408. Neither the venue receptionists nor the box office can answer questions regarding pricing or availability for these boxes.

Question 21

How do I get more information about hosting a Private Event at Concord Pavilion?

Accepted Answer

Our incredible space is the perfect location to host your next corporate event, private concert, conference, fundraiser or graduation. For more information about renting, please email us or click here.

Question 22

What Police Assistance is available?

Accepted Answer

Local law enforcement are on site for every event and are responsible for directing all traffic into the venue. On Duty law enforcement officers are the only individuals able to carry a weapon on our property. We do not allow conceal and carry weapons to be brought onto our property nor we will secure them.

Question 23

What Premier Parking options are available?

Accepted Answer

Premier parking: Prices may be dynamic and can change per event.
$40 (purchased in advance)
$60 (purchased day of event)
$80 (reserved)
 
RV/Bus/Limo parking:
$60 (purchased in advance)
$100 (purchased day of event)

Premier and RV/Limo/Bus Parking: Enter thru Gate B (second entrance off of Kirker Pass Road) Follow signs to Premier Parking.
The price is $40 (purchased in advance) but can vary based on event. This can be purchased prior to the show via www.livenation.com or on-site at the venue for $60. Credit Card is accepted.  No Cash is accepted in the parking lots.  We are cashless venue.
Premier Parking is located Lots C, D and E.
Premier Parking does not guarantee early exit out of the parking lot.

Question 24

What is your Medical Assistance?

Accepted Answer

First Aid is located behind stage left doors. We have trained medical personnel that are able to assist with any issue you encounter. We have ambulances on site throughout the duration of the event that can transport guests if needed. If you have medication that you need stored in a refrigerator please go to Guest Services Booth and our medical staff will assist you. If you have a condition that requires you to use a needle for medication while you are here- please do so in our medical office so the syringe can be properly disposed of.

Question 25

What do you recommend for Medication Needs?

Accepted Answer

It is recommended that guests bringing medication into the venue for necessary or possible administration during the show utilize or have with them the original container and/or label pertaining to the prescription, or other form of documentation or confirmation of personal medical use, which may be requested of the guest for examination and verification by venue staff or security.

Question 26

What Merchandise is available?

Accepted Answer

Merchandise will be available for all concerts at our Concert Gear booths located in the East and West Plazas. For Festival shows- there will be merchandise located throughout the facility and sold by various vendors. All concert gear is property of the artist and the venue has no responsibility related to the craftsmanship or style of any merchandise. Please make sure you check that you have the correct size and there are no defects in the shirt before you walk away from the stand. The venue cannot assist with replacing or refunding any merchandise after the event has ended.

Question 27

What is your Overnight Parking policy?

Accepted Answer

There is no overnight parking permitted at the venue. Any unauthorized vehicles on site prior to an event or after an event will be towed at the owner's expense.

Question 28

What parking is available?

Accepted Answer

*****EXPECT EXTREMELY HIGH VOLUMES OF TRAFFIC***
 
Parking Lots generally open 2 hours before show time. 
 
Highly recommend carpooling, riding BART and take the FREE shuttle from Concord BART station to the box office.
 
Overflow parking will be available at Cal State Hayward, East Bay on our higher capacity events. FREE shuttle to the front gate.
      The FREE shuttle services generally begin when the parking lots open 2 hours before show time.
Drop offs and UBER drivers use Gate B, park in lot C.

Expect heavy traffic. There are 3 gates to enter the Concord Pavilion, off of Kirker Pass Rd. 
General Concert Parking enter through Gate A.
Premier Parking (prepaid or to be purchased) enter through Gate B
VIP and ADA enter through Gate C.

General Parking is included in your ticket purchase.
Premier and RV/Limo/Bus Parking: Enter thru Gate B (second entrance off of Kirker Pass Road) Follow signs to Premier Parking.

Question 29

What is your camera policy?

Accepted Answer

SUBJECT TO CHANGE- The standard venue policy allows camera phones, disposable cameras, and small digital cameras. Any camera that has a detachable lens will be considered professional and not allowed in. If the camera lens zooms out of the camera more than 1 inch, it will be considered a professional camera and will not be allowed in. Some artists do not permit cameras so please check back for the show you will be attending to ensure that we will be allowing cameras in.

Question 30

Do you allow camping?

Accepted Answer

The venue does not allow camping or overnight parking of any kind.

Question 31

What is your cancellation policy?

Accepted Answer

Cancelations will only occur in the event of severe weather, artist cancelation, or an act of God. In the event of a cancelation local media will be notified and any information about a potential reschedule will be made available. Refunds will be available at the point of purchase.

Question 32

What is your cell phone policy?

Accepted Answer

Generally cell phones are permitted in the venue. On occasions, comedy shows in particular, cell phones usage may not be allowed due to artist requests.

Question 33

What are you age restrictions?

Accepted Answer

All of our events are all ages. Children 2 and under do not require a ticket, but must sit on a parent's lap.
Changing tables are located in both Men's and Women's bathrooms located in the East and West Plazas.

Question 34

What is your Conceal and Carry policy?

Accepted Answer

Concord Pavilion does not allow weapons on our property. Guests should follow all applicable laws regarding securing a weapon in a vehicle if they have it on them when they arrive. The venue will not secure weapons and will take no responsibility for any weapons left in vehicles.

Question 35

What are your concessions on-site?

Accepted Answer

Concessions are located throughout the venue East Plaza, West Plaza and Top of the Lawn. Concord Pavilion offers a wide variety of concession options through the venue. This includes cheeseburgers, hot dogs, nachos, pretzels, candy, popcorn, fountain soda (Pepsi Products), O&rsquo;douls, Pelligrino and Pepsi Bubbly in different locations. We also have coffee available in West Caf&eacute;.

Question 36

What is your Contact Information?

Accepted Answer

Venue Phone number &ndash; 925-676-8742
Venue Address- 2000 Kirker Pass Road, Concord CA 94521

Question 37

Do you accept Credit/ Debit Cards?

Accepted Answer

We are a cashless venue and only accept credit or debit cards. All concession stands take Visa/ MasterCard / Discover and American Express.  All merchandise stands take all major credit cards.  We do have a Cash to Card program which you can exchange cash for a prepaid Mastercard, good for anywhere Mastercard is accepted at no charge.  Locations for the Cash to Card program are at Guest Services right inside the main gate and in the East Plaza.

Question 38

What is your Designated Driver program?

Accepted Answer

Our concessionaire offers free fountain sodas to guests that commit to be the designated driver for their party. 
Guests are permitted to bring in One (1) factory sealed bottle of water up to one liter in size. This policy is subject to change based on artist requests or safety considerations. 
Aluminum bottles, refillable plastic water bottles are permitted.
Camelbacks are not permitted.
Water fountains are located near restrooms in the East Plaza.

Question 39

Where are your Drop Offs located?

Accepted Answer

Ride-Share (including UBER) should enter through Gate B. Drop off areas are located in C-lot. Please let the parking staff know that you are dropping someone off and they will direct you. Please pull all the way into C-lot to drop off or pick up riders. DO NOT BLOCK THE BUS ZONE.

Question 40

What is your emergency policy?

Accepted Answer

In the event of an emergency while on site- Concord Pavilion has trained paramedics to assist with any medical issues. First aid is located behind stage left doors, but any staff member with a radio can dispatch First Aid to the location needed. Local law enforcement officers are also on site for every event and can assist if needed or requested. Venue management works closely with all appropriate emergency agencies and services to ensure that we are up to date on any dangerous weather or potential crowd related issues. In the event of a weather emergency- we will communicate with guests that are inside of the facility as well as guests on their way to the venue.

Question 41

Where are your Entrance Gates?

Accepted Answer

There are a total of 4 entrance gates to the facility. Main Gate, West Gate, ADA Gates are available for use regardless of the ticket type. The Fast Lane gate is located to the right of main gate. You must have your Fast Lane pass to utilize this gate. The VIP Club has a separate entry gate located next to A-lot. All guests using this gate must be VIP clients and have the appropriate ticket.

Question 42

Where can I find Fan Assistance?

Accepted Answer

If you need assistance while at an event please visit our guest services areas located at the East Lawn

Question 43

Where can I send Fan Mail?

Accepted Answer

Concord Pavilion will do our best to get any fan mail sent to the venue to the appropriate parties. We cannot guarantee that any package or letter will be given to an artist. We recommend visiting the artist&rsquo;s website and sending any items to their designated address. We are not responsible for returning anything that is sent to the venue for an artist.

Question 44

What are Fast Lane passes?

Accepted Answer

For select events guests can purchase Fast Lane passes via www.livenation.com for each event. The Fast Lane passes do not permit the guest to enter any earlier than the designated gate time, however it does have a shorter line. Fast Lane Gates are located to the right of Main Gate.

Question 45

What are your Gate Times?

Accepted Answer

Parking lots will generally open 1 hour prior to our scheduled gate time. Gate times vary, but are usually 1 hour prior to show time. Please check the specific event page as these dates are subject to change. Please do not attempt to enter the venue any earlier than the designated times as you will be turned around and told to return when the parking lots open.

Question 46

How can I purchase Group Ticket Sales?

Accepted Answer

Concord Pavilion does not offer group ticket sales. If you have a large party that will be attending the show the only option would be to contact our Premium Seating Department at 925-692-2408. Premium Seating sells all VIP boxes, suites, and clubs at the venue that can accommodate larger parties than the standard ticket limit.

Question 47

What is your Guest Conduct policy?

Accepted Answer

Guests are expected to behave respectfully and in accordance with venue policy, state and local laws. Any guest that is acting in a manner that venue management deems unsafe can be subject to eviction. If a guest violates a state or local law they will be subject to any tickets or punishment deemed necessary by local law enforcement. We reserve the right to deny entry to any guest for any reason or no reason. If a guest is denied entry to any event, such guest will be issued a refund of the face value of the ticket for the event.

Question 48

What is your Guests with Disabilities policy?

Accepted Answer

Concord Pavilion strives to ensure that all of our guests have a great time at our venue. If you need additional assistance while you are here please make sure you let us know.

Ticketing- ADA tickets can be purchased online via www.livenation.com. You do not need to call the box office to place an order as all of our accessible tickets are available through www.livenation.com. Look for the   logo on the Find Tickets page to view all available accessible seats. We do have accessible seating in every price range, but be advised it does occasionally sell out. We have very limited seating available for guests on the day of the event so please make sure you purchase accessible seating when you order tickets.
Day of Show Parking- Accessible Parking is located in A-lot. Let the parking staff know that you need accessible parking and they will direct you to this lot, we have a limited number of ADA spots in A-lot. They are on a first come, first serve basis. When full you will be directed to park in general parking.
Accessible Stations- if you have questions or need assistance we have a table staffed with customer service employees to help answer questions related to seating or other accommodations. This station is located Guest Services Booth on the East Lawn.
Unexpected Needs- if you have had an injury or illness that prevents you from using the original seat you purchased we strongly recommend going through www.livenation.com to exchange all tickets for accessible. We will have a very limited number of seats available on the day of the show for such issues, but we cannot guarantee we will be able to seat you. Please remember that accessible seating permits for the guest with the accessible need and one companion.
Interpreter Requests- if you will need an interpreter for an event please give us at least 2 weeks notice to secure. Guests that request an interpreter will need to pick up their tickets at will call. When the tickets are picked up we will introduce you to your interpreter for the evening and take you to your seats. There is no charge for interpreter services. Please call 925-676-8742 to arrange for an interpreter for your visit.
Accommodations- all venue bathrooms, concession stands, and merchandise stands are accessible.

Question 49

Do you provide any Hearing Assistance devices?

Accepted Answer

Guests that require assisted listening devices can contact our venue office prior to the event to arrange for a device. Please give us at least 2 days notice. Guests that require interpreter service can call the venue and arrange this for any event. We need at least 2 weeks notice to secure an interpreter. We can be reached at 925-692-2400.

Question 50

What items are ALLOWED to be brought in to venue?

Accepted Answer

Clear plastic bags, no larger than 12" x 12" x 6"
small wristlet or hand held wallet, no larger than 6" x 9"
Picnic Food in clear 1 gallon size bag
Factory Sealed plastic bottles 1 liter or less in size (nonalcoholic ONLY)
Cameras are allowed, unless the Artist specifically does not allow (No professional, No detachable lenses)
Small umbrellas or parasols
Ponchos, rain coats
Hats
Seat cushions
Small blankets

Question 51

What items are NOT-ALLOWED to be brought in to venue include, but are not limited to

Accepted Answer

No bags (ONLY small wristlet or hand held wallet, no larger than 6" x 9" or Clear plastic bags, no larger than 12" x 12" x 6")
No purses
No Coolers or ice chests
No picnic baskets
No Video or Audio recording devices (Unless specifically allowed by the Artist)
No Alcoholic beverages
No cans or glass bottles
No professional cameras (including ALL detachable lenses)
No iPads or large tablets or laptops
No selfie sticks
No Drugs and Drug paraphernalia
No Drones, remote control aircraft, remote control toys/cars
No Balloons, flags or banners
No Radios, TVs
No Animals (with the exception of service animals)
No Laser pointers
No sharp or dangerous items (such as weapons, knives, spikes on jewelry, wallet chains, fireworks, mace, etc)
No Tailgating (no consuming of food or beverage in the parking lot (before or after the show)
No Re-entry
No Lawn Chairs of any size

Question 52

What is your Lawn Chair Rental policy?

Accepted Answer

Lawn chairs are available for rent for $12.00 per chair and must be turned in at the end of the event. Personal lawn chairs, bag chairs, camping chairs, or folding chairs will not be permitted into the venue.

Question 53

What is your Lawn Seating policy?

Accepted Answer

The lawn is always first come, first serve. Guests may notice a row or seat number on their lawn ticket, but that is only used for tracking purposes. There are no assigned seats on the lawn.
We are not allowing outside lawn chairs in the building.

Question 54

Where is your Lost & Found located?

Accepted Answer

If you lose an item while you are at an event, you can visit our Guest Services Booth located on the East Lawn, near the front gate to see if it has been turned in.  You can also contact us directly through our reception line.  925) 692-2486.

Question 55

What is your Lost and Stolen ticket policy?

Accepted Answer

Please report any lost or stolen tickets to Ticketmaster as soon as you are aware they are missing or destroyed. If a ticket needs to be reprinted during the event- guests can visit the box office and have their ticket reprinted for a fee.

Question 56

Do you have ATM's?

Accepted Answer

We no longer have ATMs on location.  We do offer Cash to Card services at Guest Services as well as East Plaza.  This service is free of charge.  The card is good wherever MASTERCARD is accepted.

Question 57

Do you offer Automobile Assistance?

Accepted Answer

If any assistance is needed with your vehicle please contact your normal Emergency Assistance provider. Concord Pavilion does not have tow or lockout services on site. Emergency assistance vehicles are permitted on property to assist with lockouts, jumps or tows but the guest will need to arrange for such services.

Question 58

What kind of bag inspections do you perform?

Accepted Answer

Clear plastic bags, no larger than 12" x 12" x 6"
small wristlet or hand held wallet, no larger than 6" x 9"
Picnic Food in clear 1 gallon size bag

All bags are subject to search upon entry. Guest have the right to refuse a bag search and the venue has the right to refuse entry. If you have any items that are not allowed into the venue please return them to your vehicle.

Question 59

What Banners and Signs are allowed?

Accepted Answer

Signs larger than 8.5" X 11" (inches) are not permitted into the venue. This size is a standard sheet of paper. We do not allow in banners or signs that are larger than this due to the potential to block other guests view of the performance. All signs must be appropriate in nature and not be a distraction to the artist.

Question 60

When is your Box Office Open?

Accepted Answer

Our Box Office is open from 10AM - 2PM on Saturdays.

Question 61

Do you offer All-Access Passes?

Accepted Answer

All Access passes or Backstage Passes are not available for purchase. Visit www.livenation.com to view any VIP packages that may involve a meet and greet or additional access. The venue box office does not sell any meet and greet, backstage or venue passes.

Question 62

What are your alcohol policies?

Accepted Answer

Concord Pavilion offers a wide variety of alcoholic beverages for purchase during your time at the venue. You are not permitted to bring any alcoholic beverages into the venue. A valid and current Driver License or State ID card is required to purchase alcohol- guests will be required to show ID every time they purchase.

Question 63

What is your pet policy?

Accepted Answer

Like many venues and other large places of assembly, The Concord Pavilion has a "no pets" policy. However, Live Nation's policy explicitly permits guests with disabilities who use dogs as service animals. The Concord Pavilion's policy, consistent with ADA's revised guidelines, defines "service animal" as limited to a dog that is individually trained to do work or perform tasks for an individual with a disability. The task(s) performed by the dog must be directly related to the individual's disability.