Get all of your questions about visiting the venue answered below.
Special discounted group rates ( 20 people or more) are available on select group nights (see schedule) by calling the TBTW Group Sales Department at 215-236-5111 x19 or emailing BoxOffice@EasternState.org See www.EasternState.org for more information or call our automated Halloween hotline at 888-763-NITE
Visa, MasterCard, American Express, Discover and Cash only accepted at Box Office.
The TBTW Box Office is open everyday from 11am to 6pm starting September 13th to November 6 and from 11am to 11pm every night of Terror Behind the Walls. See schedule for show nights. The TBTW Box Office is located directly in front of the prison at the corner of Fairmount and 21st Street.
Will Call Info
Please pick up tickets 15 minutes before entry window listed on ticket. Will call is not available until shows opens at 7pm. PLEASE NOTE: Will Call is located in a separate booth directly in front of the Penitentiary on Fairmount between 21st and 22nd Streets. You must present a photo ID and credit card at Will Call.
This historical building is fully accessible on the entire first level of the tour.
Parking: Take Regal Entertainment Group’s Ghost Bus to Terror Behind the Walls. The Ghost Bus: Easy, inexpensive parking, a bus or trolley ride and real ghost stories! Every night of Terror Behind the Walls multiple trolleys loop between the secure parking lot and the Penitentiary. The cost is just $15 per car ($12 in advance online), including the bus or trolley ride and real ghost stories!
General Rules: The following are NOT PERMITTED in the Penitentiary: Weapons/Firearms* Knives Sharp Objects Alcohol Outside food or beverage Smoking Flashlights No cameras or recording devices of any kind may be used inside the haunted attractions. No refunds, exchanges or replacements. * Eastern State Penitentiary Historice Site has a strict no guns policy. No one may bring a gun onto the property, including off duty police officers, etc.
Child Rules: Terror Behind the Walls is a great event for older kids (and of course for fright-loving adults!), but we recommend that kids ages 7 to 12 visit on our "Slight Fright Family Nights" For the first hour these nights, 7:00p.m. to 8:00p.m., kids can say "Monster Be Good!" and they will! The tour and special effects are the same, but our actors will take it just a little bit easier on the group. Plus, specially discount kids' tickets** are available all evening on Family Nights! Just $ 10* each! Families with older kids can visit after 8:00p.m. for a more scary tour, and still get the kids' discount. Please note: Discounted kids' tickets are available only on Family Nights. There are no kids' discounts on other show nights. Family Nights are every Sunday night, plus Wednesday, Oct 13th, Thursday October 14th & Tuesday, Oct 19. Please note: Kids under the age of seven (7) are not permitted on the site.