Question 1

What is your address?

Accepted Answer

Our address is 601-7 Sansburys Way, West Palm Beach, FL 33411

Question 2

What are your policies involving alcohol?

Accepted Answer

iTHINK Financial Amphitheatre offers a wide variety of alcoholic beverages for purchase during your time at the venue. You are not permitted to bring any alcoholic beverages into the venue. A valid and current Driver License or State ID card is required to purchase alcohol- guests will be required to show ID every time they purchase.

Question 3

Are service animals permitted at iTHINK Financial Amphitheatre?

Accepted Answer

Service animals are permitted inside the venue during events. Only registered working animals are permitted.

Question 4

What if I have car troubles at the venue?

Accepted Answer

If any assistance is needed with your vehicle please contact your normal Emergency Assistance provider. iTHINK Financial Amphitheatre does not have tow or lockout services on site. Emergency assistance vehicles are permitted on property to assist with lockouts, jumps or tows but the guest will need to arrange for such services.

Question 5

Do you guys conduct bag searches?

Accepted Answer

All bags are subject to search upon entry. Guests have the right to refuse a bag search and the venue has the right to refuse entry. If you have any items that are not allowed into the venue please return them to your vehicle.

Question 6

What are your policies for banners and signs?

Accepted Answer

Signs larger than 8.5 x 11 in are not permitted into the venue. This size is a standard sheet of paper. We do not allow in banners or signs that are larger than this due to the potential to block other guests view of the performance. All signs must be appropriate in nature and not be a distraction to the artist.

Question 7

Do you have bus parking?

Accepted Answer

For more information on bus parking, please call us at 561-795-8883. Bus parking will be handled on a case-by-case basis.

Question 8

What are your policies involving cameras?

Accepted Answer

SUBJECT TO CHANGE- The standard venue policy allows camera phones, disposable cameras, and small digital cameras. Any camera that has a detachable lens will be considered professional and not allowed in. If the camera lens zooms out of the camera more than 1 in- it will be considered a professional camera and will not be allowed in. Some artists do not permit cameras so please check back for the show you will be attending to ensure that we will be allowing cameras in.

Question 9

What happens if a show cancels?

Accepted Answer

Cancellations will only occur in the event of severe weather, artist cancelation, or an act of God. In the event of a cancelation, we will provide additional information via venue social media channels, through emails to ticketholders, or by phone. Refunds will be available at the point of purchase.

Question 10

What are your policies involving cell phones?

Accepted Answer

Generally cell phones are permitted in the venue. On occasions, comedy shows in particular, cell phones usage may not be allowed due to artist requests.

Question 11

Are kids welcome at iTHINK Financial Amphitheatre?

Accepted Answer

All of our events are all ages. Children 2 and under do not require a ticket, but must sit on a parent's lap. Please go to the venue box office the day of the show (starting when gates open) to obtain a child's pass.

Question 12

Are weapons permitted at the venue?

Accepted Answer

iTHINK Financial Amphitheatre does not allow weapons on our property. Guests should follow all applicable laws regarding securing a weapon in a vehicle if they have it on them when they arrive. The venue will not secure weapons and will take no responsibility for any weapons left in vehicles.

Question 13

Are concessions available for purchase at iTHINK Financial Amphitheatre?

Accepted Answer

iTHINK Financial Amphitheatre offers a wide variety of concession options through the venue. This includes alcoholic beverages, Trejo's Tacos (North Plaza), cheeseburgers, hot dogs, nachos, pretzels, candy, popcorn, fountain soda, water, and Red Bull.
Concessions are located throughout the venue and food trucks may also be on-site.

Question 14

How do I contact iTHINK Financial Amphitheatre?

Accepted Answer

Venue Phone number&ndash;(561) 795-8883
Venue Email&ndash; iThinkAmpInquiry@LiveNation.com

Question 15

Do you have any specials for designated drivers?

Accepted Answer

Our concessionaire offers free fountain sodas to guests that commit to be the designated driver for their party. Please visit the designated driver / Guest Services booth located in the north plaza.

Question 16

Do you allow water in your venue?

Accepted Answer

Guests are permitted to bring in one (1) factory sealed bottle of water up to one gallon in size. This policy is subject to change based on artist requests or safety considerations. Aluminum bottles, refillable plastic water bottles are permitted. Camelbacks are not permitted.
Water refill stations & fountains are located outside the restrooms in the north and south plaza.

Question 17

How do drop off's work at your venue?

Accepted Answer

Drop off areas are located inside Gate 5 off of Southern Blvd. Please let the parking staff know that you are dropping someone off and they will direct you. Guests cannot remain in their vehicles during the event- they must drop off and return 45 minutes prior to the end of the show. If you are not back within 45 minutes of the end of the event- you will not be allowed to enter until the majority of cars have exited the parking lot. Local law enforcement will shut down all incoming traffic and only allow traffic out of the venue.

Question 18

What happens in the event of an emergency?

Accepted Answer

In the event of an emergency while on-site - iTHINK Financial Amphitheatre has trained paramedics to assist with any medical issues. First aid is located at the South entry gate, but any staff member with a radio can dispatch First Aid to the location needed. Local law enforcement officers are also on site for every event and can assist if needed or requested. Venue management works closely with all appropriate emergency agencies and services to ensure that we are up to date on any dangerous weather or potential crowd related issues.
In the event of a weather emergency - we will communicate with guests that are inside of the facility as well as guests on their way to the venue. Please follow us on social media for the latest developments on event days:
Facebook: https://www.facebook.com/iTHINKFiAmp/
Twitter: https://twitter.com/ithinkfiamp
Instagram: https://www.instagram.com/ithinkfiamp/

Question 19

Are you hiring?

Accepted Answer

We're hiring year-round! If you are interested in working for the venue, click here.

Question 20

How do I enter iTHINK Financial Amphitheatre?

Accepted Answer

There are a total of two entrance to the facility. North and South Gates are available for use regardless of the ticket type. The Fast Lane gate is located on the north side adjacent to the box office. You must have your Fast Lane pass to utilize this gate. The VIP Club has a separate entry gate located next to the box office. All guests using this gate must be VIP clients and have the appropriate ticket.

Question 21

Where can I find a list of shows for the season?

Accepted Answer

A complete listing of events can be found here.

Question 22

Who should I go to if I need assistance?

Accepted Answer

If you need assistance while at an event please visit our guest services area located in the north plaza or text us at 561-536-3822 with your seat location.

Question 23

Do you offer Fast Lane passes?

Accepted Answer

For select events guests can purchase Fast Lane passes here. The Fast Lane passes do not permit the guest to enter any earlier than the designated gate time, however it does have a shorter line. Fast Lane Gates are located on the North side adjacent to the Box Office.

Question 24

When do the parking lots and gates open?

Accepted Answer

Parking lots will generally open two hours prior to our scheduled gate time. Gate times vary, but are usually one hour prior to show time. Please check the specific event page as these dates are subject to change. Please do not attempt to enter the venue any earlier than the designated times as you will be turned around and told to return when the parking lots open.

Question 25

Do you offer group ticket sales?

Accepted Answer

iTHINK Financial Amphitheatre does not offer group ticket sales. If you have a large party that will be attending the show the only option would be to contact our Premium Experiences team at (561) 793-6982. Our team sells all VIP boxes, Rockstar seats, suites, and the VIP club at the venue that can accommodate larger parties than the standard ticket limit.

Question 26

What are your policies for guest conduct?

Accepted Answer

Guests are expected to behave respectfully and in accordance with venue policy, state and local laws. Any guest that is acting in a manner that venue management deems unsafe can be subject to eviction. If a guest violates a state or local law they will be subject to any tickets or punishment deemed necessary by local law enforcement. iTHINK Financial Amphitheatre reserves the right to deny entry to any guest for any reason or no reason. If a guest is denied entry to any event, such guest will be issued a refund of the face value of the ticket for the event.

Question 27

How do you accommodate guests with disabilities?

Accepted Answer

iTHINK Financial Amphitheatre strives to ensure that all of our guests have a great time at our venue. If you need additional assistance while you are here please make sure you let us know.

Ticketing - ADA tickets can be purchased online via www.livenation.com. You do not need to call the box office to place an order as all of our accessible tickets are available through www.livenation.com. Look for the   logo on the Find Tickets page to view all available accessible seats. We do have accessible seating in every price range, but be advised it does occasionally sell out. We have very limited seating available for guests on the day of the event so please make sure you purchase accessible seating when you order tickets.
Day of Show Parking - Accessible Parking is located adjacent to the box office on the north side. Let the parking staff know that you need accessible parking and they will direct you to this lot. Guests need to have an accessible placard in order to park in this lot, but please be advised that parking is limited. If you do not absolutely need accessible parking - please park in the general lots. 
Accessible Station - if you have questions or need assistance we have a table staffed with customer service employees to help answer questions related to seating or other accommodations. These stations are located at the Guest Services Booth on the north and south sides of the venue.
Interpreter Requests - if you will need an interpreter for an event please give us at least 2 weeks notice to secure. Guests are required to provide proof of a ticket purchase prior to making this request. We will introduce you to your interpreter for the evening when you arrive at the venue and take you to your seats. There is no charge for interpreter services. Please call (561) 795-8883 or email iThinkAmpInquiry@LiveNation.com to arrange for an interpreter for your visit. 
Accommodations - all venue bathrooms, concession stands, and merchandise stands are accessible.

Question 28

Do you offer accommodations for those who may need hearing assistance?

Accepted Answer

Guests that require assisted listening devices can contact our venue office prior to the event to arrange for a device. Please give us at least 2 days notice. We can be reached by phone at 561-795-8883 or by email at iThinkAmpInquiry@LiveNation.com.

Question 29

What items do you allow in your venue?

Accepted Answer

We allow:

Clear plastic, vinyl or PVC tote bags no larger than 12&rdquo; x 6&rdquo; x 12&rdquo; and/or small clutch bags (6&rdquo;x 9&rdquo;).
Blankets
Cameras &ndash; nonprofessional only, no detachable lenses
Food &ndash; in a clear, 1-gallon ziplock bag
Water &ndash; up to 1 gallon in a factory sealed or empty bottle

Question 30

What items are prohibited from iTHINK Financial Amphitheatre?

Accepted Answer

Drones, outside lawn chairs and the following are not permitted into the venue:

Question 31

Can I rent a lawn chair?

Accepted Answer

For your safety and convenience, chairs of any kind are NOT permitted to be brought into the venue starting in 2023.
Lawn chairs are available for rent in advance or when you arrive at the lawn. Prices vary per show. Subject to availability. Reserve yours in advance here.
Lawn chairs must be turned in at the end of the event.

Question 32

How does lawn seating work?

Accepted Answer

The lawn is always first come, first serve. Guests may notice a row or seat number on their lawn ticket, but that is only used for tracking purposes. There are no assigned seats on the lawn.

Question 33

Do you have a lost and found?

Accepted Answer

If you lose an item while you are at an event- you can visit our Guest Services booth located in the North Plaza to see if it has been turned in. If the item is not found the night of the show, please call us at 561-795-8883 or email us at iThinkAmpInquiry@LiveNation.com.

Question 34

What happens if my tickets are lost or stolen?

Accepted Answer

Please report any lost or stolen tickets to Ticketmaster as soon as you are aware they are missing or destroyed. For more information, please visit Ticketmaster.com.

Question 35

How do I get to iTHINK Financial Amphitheatre?

Accepted Answer

From the North: Take I-95 or Florida's Turnpike South to Okeechobbee Blvd. Take Okeechobee Blvd west to Sansbury's Way. Turn left onto Sansbury's Way. Take Sansbury's Way to Weisman Way and make a right. The amphitheatre will be on the left.
From the South: Take I-95 or Florida's Turnpike North to Southern Blvd. Take Southern Blvd west to Fairgrounds Road and make a right at Gate 12. The amphitheatre will be on the right.

Question 36

What if I need medical assistance at the venue?

Accepted Answer

First Aid is located at the south venue entrance. We have trained medical personnel that are able to assist with any issue you encounter. If you have medication that you need stored in a refrigerator please go to the first aid station and our medical staff will assist you. If you have a condition that requires you to use a needle for medication while you are here, please do so in our medical office so the syringe can be properly disposed of.

Question 37

Is merchandise available for purchase at iTHINK Financial Amphitheatre?

Accepted Answer

Merchandise will be available for all concerts at our Concert Gear booths located in north and south plazas. For Festival shows- there will be merchandise located throughout the facility and sold by various vendors. All concert gear is property of the artist and the venue has no responsibility related to the craftsmanship or style of any merchandise. Please make sure you check that you have the correct size and there are no defects in the shirt before you walk away from the stand. The venue cannot assist with replacing or refunding any merchandise after the event has ended.

Question 38

Can I park my motorcycle at the venue?

Accepted Answer

Motorcycles can park in general parking areas near the box office subject to availability. There is no additional fee for motorcycle parking.

Question 39

Do you offer overnight RV camping and parking at iTHINK Financial Amphitheatre?

Accepted Answer

We offer overnight RV Camping/Parking here. This includes 50 AMP electric, water, and sewage. Check-in is at 3:00 PM on show day and check-out is 12:00 PM the following day.

Question 40

How does parking work at the venue?

Accepted Answer

iTHINK Financial Amphitheatre at the South Florida Fairgrounds parking lots are reserved for concert patrons only. Parking fee is show specific. Please check online event info for specifics. Parking lots open approx. 3 hours prior to show. If you arrive earlier, you may be subject to an additional parking fee.

Question 41

Do you have law enforcement on site?

Accepted Answer

Local law enforcement are on site for every event and are responsible for directing all traffic into the venue. On Duty law enforcement officers are the only individuals able to carry a weapon on our property. We do not allow conceal and carry weapons to be brought onto our property nor we will secure them.

Question 42

Is Premier Parking available for purchase?

Accepted Answer

Premier Parking is available for every event. The price will vary based on the event. This can be purchased prior to the show here or on-site at the venue. Premier Parking is located north of the venue Box Office inside Gate 2A (map here). Premier Parking does not guarantee early exit out of the parking lot.

Question 43

Do you offer Premium/VIP & Rockstar seating?

Accepted Answer

If you are interested in purchasing a floor box, season seats or club access for the season please contact our Premium Experiences department at (561) 793-6982. Neither the venue receptionists nor the box office can answer questions regarding pricing or availability for these boxes.

Question 44

Can I host a private event at iTHINK Financial Amphitheatre?

Accepted Answer

Our incredible space is the perfect location to host your next corporate event, private concert, conference, fundraiser or graduation. For more information about renting, please email us or click here.

Question 45

Am I able to take public transportation to the venue?

Accepted Answer

Please visit the following site to get more information on taking public transportation to iTHINK Financial Amphitheatre: http://discover.pbcgov.org/palmtran/Pages/default.aspx

Question 46

Is re-entry permitted at iTHINK Financial Amphitheatre?

Accepted Answer

Re-entry is not permitted at iTHINK Financial Amphitheatre. Please ensure that everything you will need for the event is brought in with you. If you do leave at any point in the evening- you will not be allowed back in without a new ticket.

Question 47

What are your recycling initiatives and protocols?

Accepted Answer

iTHINK Financial Amphitheatre participates in a venue wide recycling program. You will find recycling bins located through-out the venue. Please recycle where possible.

Question 48

Where can I find a restroom?

Accepted Answer

Restrooms are located in both north and south plazas.

Question 49

How is security at iTHINK Financial Amphitheatre?

Accepted Answer

Venue security and law enforcement are located throughout the facility to ensure a safe and secure environment. All security personnel are wearing white shirts and can assist with any questions or concerns. Please do not hesitate to contact our on-site staff if any assistance is needed.
Your safety and security are most important to us. The following details will outline our general venue&rsquo;s guidelines:
https://www.livenation.com/venueguidelines

Question 50

What are your security procedures?

Accepted Answer

When coming through the gates, please plan on security using metal detectors and/or a physical pat down for our search procedures. All bags are subject to inspection. If you have a medical reason for not wanting to be searched via metal detectors, please visit our First Aid station near the south entry and they will give you an alternative to our metal detectors. More information can be found here https://www.livenation.com/venueguidelines/

Question 51

Is smoking permitted?

Accepted Answer

Smoking is not permitted in the amphitheatre (e-cigarettes and vaping included). Guests may smoke on the lawn or in the plazas. If another guest complains about the smoke, we may ask you to refrain from smoking or move to another location. We appreciate your cooperation.

Question 52

How do sponsorships work?

Accepted Answer

All sponsorship inquiries should be directed to our office- please call (561) 795-8883 and ask to speak with someone in sponsorship. Any handouts or presence on site needs to be cleared with venue sponsorship. If you do not have permission to be on site you will be escorted off property.

Question 53

Are strollers permitted?

Accepted Answer

All strollers are subject to search and are not permitted on the lawn due to the steep slope.

Question 54

What are your tailgating policies?

Accepted Answer

All Tailgating activities must be conducted in accordance with Florida Law. Florida law (FS 562.11 and FS 843.02) prohibits drinking in public and public intoxication. Underage drinking is prohibited by law, and will be dealt with aggressively by Palm Beach County Sherriff's Office and Florida ABT.
iTHINK Financial Amphitheatre parking lots are reserved for concert patrons only.
No glass bottles are permitted. No golf carts permitted.
Be respectful of other guests.

Question 55

Is audio recording allowed?

Accepted Answer

Some shows do allow audio recording so please contact us prior to the event you are attending to confirm if this will be allowed.

Question 56

Where should taxis and ride-share apps drop off?

Accepted Answer

Drop off is located at Gate 5 off of Southern Boulevard.

Question 57

How is traffic control around the venue?

Accepted Answer

Traffic is controlled by local law enforcement and the venue. If there are any major traffic issues that will impact the start of the event we will post this information on our social media pages.
Facebook: https://www.facebook.com/iTHINKFiAmp/
Twitter: https://twitter.com/ithinkfiamp
Instagram: https://www.instagram.com/ithinkfiamp/

Question 58

Are upgrades available for purchase?

Accepted Answer

Upgrades are available through our the Live Nation app on a show-by-show basis. Click here and select your show to see what is available.

Question 59

What happens when weather occurs?

Accepted Answer

All shows will go on rain or shine, however, in the event of severe weather we will update fans with show info via our social media pages. Ticket purchasers who have opted into communications will also receive emails with additional information. 
Facebook: https://www.facebook.com/iTHINKFiAmp/
Twitter: https://twitter.com/ithinkfiamp
Instagram: https://www.instagram.com/ithinkfiamp/
An event may be delayed, postponed, or canceled depending on the severity of the weather expected.

Question 60

What are your will call protocols?

Accepted Answer

Will call tickets are available for pickup at the box office located adjacent to the North gates on show days only beginning at 12pm. All will call is located here. Please make sure that you have a photo ID matching the purchasers name to pick up tickets. Any name changes need to go through Ticketmaster Customer Service- 800-653-8000.
Guests are not permitted to put tickets in will call for other guests to pick up. You will need to arrange to meet your party at the facility to deliver tickets.
If tickets or passes are being left for you- they will only be left at the box office. This includes meet and greet passes, backstage passes, press passes, and tickets from the tour or other promotional company. We do not get these tickets until the day of the event close to doors so please do not try to pick them up earlier. If your tickets/passes are not in will call you will need to contact the person that left them for you to determine where they are. The box office cannot contact any member of the tour for you.

iTHINK Financial Amphitheatre

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