Question 1

What is your address?

Accepted Answer

Oak Mountain Amphitheatre's address is 1000 Amphitheater Road, Pelham, Alabama 35124.

Question 2

How do I get to Oak Mountain Amphitheatre?

Accepted Answer

From Birmingham: Take I-65 South toward Montgomery and exit at Cahaba Valley Road (Hwy 119) exit 246. Turn right on Cahaba Valley Road (Hwy 119). Left on Oak Mountain State Park Road. Right on Amphitheater Road. The first Right is for VIP Club Members only. The next right (by our large sign) is the main parking lot.

Question 3

How can I contact Oak Mountain Amphitheatre?

Accepted Answer

You can reach us at 205-578-3998.

Question 4

How do I enter the venue?

Accepted Answer

There are a total of three entrance gates to the facility. Gates Upper West, Lower East are available for use regardless of the ticket type. There is one Fast Lane located at both Upper West (Main Gate) and Lower East. You must have your Fast Lane pass to utilize this gate. The VIP Club has a separate entry gate located in the VIP Parking Lot. All guests using this gate must be VIP clients and have the appropriate tickets.

Question 5

What time do the gates open?

Accepted Answer

Parking lots will generally open 4 hours prior to our scheduled gate time. Gate times vary, but are usually one hour prior to show time. Please check the specific event page as these dates are subject to change. Please do not attempt to enter the venue any earlier than the designated times as you will be turned around and told to return when the parking lots open.

Question 6

Is there a list of all the announced shows?

Accepted Answer

A complete listing of events can be found at: 
https://www.livenation.com/venues/14486/oak-mountain-amphitheatre

Question 7

What is Oak Mountain's will call protocol?

Accepted Answer

Will call tickets are available for pickup at the box office located in our main parking lots Box Office. Please make sure that you have a photo ID matching the purchasers name to pick up tickets. Any name changes need to go through Ticketmaster Customer Service- 800-653-8000.
Guests are not permitted to put tickets in will call for other guests to pick up. You will need to arrange to meet your party at the facility to deliver tickets.
If tickets or passes are being left for you- they will only be left at the box office. This includes meet and greet passes, backstage passes, press passes, and tickets from the tour or other promotional company. We do not get these tickets until the day of the event close to the gates opening so please do not try to pick them up earlier. If your tickets/passes are not in will call you will need to contact the person that left them for you to determine where they are. The box office cannot contact any member of the tour for you.

Question 8

My tickets are lost or stolen, what do I do?

Accepted Answer

Please report any lost or stolen tickets to Ticketmaster as soon as you are aware they are missing or destroyed. If a ticket needs to be reprinted during the event- guests can visit the box office and have their ticket reprinted for a fee.

Question 9

Can I re-sell my ticket at Oak Mountain Amphitheatre?

Accepted Answer

Scalping or reselling tickets is strictly prohibited on the property of the venue. Any guest caught selling tickets on property will be turned over to local law enforcement.

Question 10

What is your bag policy?

Accepted Answer

All bags are searched upon entry. Guest have the right to refuse a bag search and the venue has the right to refuse entry. If you have any items that are not allowed into the venue please return them to your vehicle.  To reduce staff contact with guest belongings, we have implemented the following bag policy: we will allow clear plastic, vinyl or PVC tote bags no larger than 12&rdquo; x 6&rdquo; x 12&rdquo; and/or small clutch bags (6&rdquo;x 9&rdquo;).

Question 11

What are your security protocols?

Accepted Answer

When coming through the gates, please plan on security using metal detectors and/or a physical pat down for our search procedures. All bags are subject to inspection. If you have a medical reason for not wanting to be searched via metal detectors, please speak with our gate staff and they will give you an alternative to our metal detectors. More information can be found here https://www.livenation.com/venueguidelines/

Question 12

Do you have law enforcement on site?

Accepted Answer

Local law enforcement are on site for every event and are responsible for directing all traffic into the venue. On Duty law enforcement officers are the only individuals able to carry a weapon on our property. We do not allow conceal and carry weapons to be brought onto our property nor we will secure them.

Question 13

Who should I go to for assistance at Oak Mountain Amphitheatre?

Accepted Answer

If you need assistance while at an event please look for any of our Ushers in Red shirts, or Security in White shirts, or Supervisors in Black Shirts. We are here help to make your experience amazing.

Question 14

What if there's an emergency?

Accepted Answer

Oak Mountain Amphitheatre has trained paramedics to assist with any medical issues. Medics are staged in both lower plazas, but any staff member with a radio can dispatch First Aid to the location needed. Local law enforcement officers are also on site for every event and can assist if needed or requested. Venue management works closely with all appropriate emergency agencies and services to ensure that we are up to date on any dangerous weather or potential crowd related issues. In the event of a weather emergency- we will communicate with guests that are inside of the facility as well as guests on their way to the venue. Please follow our Facebook page for the latest developments on event days.
 
Facebook: https://www.facebook.com/omaconcerts/
Instagram: https://www.instagram.com/oakmountainamphitheatre/
Twitter: https://twitter.com/oakmtnamp?lang=en

Question 15

Is there medical assistance available on site?

Accepted Answer

First Aid is available via City of Pelham Medics. They are able to assist with any issue you encounter. If you have medication that you need stored in a refrigerator please go to the main Box Office in the Upper West Plaza. If you have a condition that requires you to use a needle for medication while you are here- please do so in our medical office so the syringe can be properly disposed.

Question 16

What are your policies about bringing medications into Oak Mountain Amphitheatre?

Accepted Answer

It is recommended that guests bringing medication into the venue for necessary or possible administration during the show utilize or have with them the original container and/or label pertaining to the prescription, or other form of documentation or confirmation of personal medical use, which may be requested of the guest for examination and verification by venue staff or security.

Question 17

What happens if weather occurs during a show?

Accepted Answer

All shows will go on rain or shine. However, in the event of severe weather we will keep our fans notified via our social media pages.
Facebook https://www.facebook.com/omaconcerts/
Twitter: https://twitter.com/oakmtnamp?lang=en
Instagram: https://www.instagram.com/oakmountainamphitheatre/
An event may be delayed, postponed, or canceled depending on the severity of the weather expected.

Question 18

Is Oak Mountain Amphitheatre ADA friendly?

Accepted Answer

Oak Mountain Amphitheatre strives to ensure that all of our guests have a great time at our venue. If you need additional assistance while you are here please make sure you let us know.

Question 19

Are service animals permitted at Oak Mountain?

Accepted Answer

Like many venues and other large places of assembly, the Oak Mountain Amphitheatre has a &ldquo;no pets&rdquo; policy. However, Live Nation&rsquo;s policy explicitly permits guests with     disabilities who use dogs as service animals. Oak Mountain Amphitheatre policy, consistent with ADA&rsquo;s revised guidelines, defines &ldquo;service animal&rdquo; as limited to a dog that is individually trained to do work or perform tasks for an individual with a disability. The task(s) performed by the dog must be directly related to the individual&rsquo;s disability. Oak Mountain Amphitheatre requires, consistent with the ADA, that service animals must be harnessed, leashed, or tethered, unless these devices interfere with the service animal&rsquo;s work or the individual&rsquo;s disability prevents him or her from using these devices. Individuals who cannot use such devices must maintain control of the animal through voice, signal, or other effective methods.

Question 20

Do you offer accommodations for hearing assistance?

Accepted Answer

Guests that require assisted listening devices can contact our venue office prior to the event to arrange for a device. Please give us at least 2 days notice. Guests that require interpreter service can call the venue and arrange this for any event. We need at least 2 weeks notice to secure an interpreter. We can be reached at 205-578-3988.

Question 21

What is your policy for canceled events?

Accepted Answer

Cancelations will only occur in the event of severe weather, artist cancelation, or an act of God. In the event of a cancelation local media will be notified and any information about a potential reschedule will be made available. Refunds will be available at the point of purchase.

Question 22

Do I need to buy a ticket for my kid?

Accepted Answer

All of our events are all ages. Children 2 and under do not require a ticket, but must sit on a parent's lap.

Question 23

How is traffic control around Oak Mountain Amphitheatre?

Accepted Answer

Traffic is controlled by local law enforcement and the venue. If there are any major traffic issues that will impact the start of the event we will post this information on our social media pages.

Question 24

How does parking work at Oak Mountain?

Accepted Answer

All our parking is first come-first, first-serve.
Lot A: 1000 Amphitheater Road- is a paved parking lot on the west side of the venue, we offer the closest parking are Premier Parking for a fee of $50 or $25.
Lot B: is a grass and gravel lot on Route 119/Cahaba Valley Road between the Holiday Inn and the RaceWay. Parking for Lot B is $5.
VIP Lot: 1000 Amphitheater Road- parking is by permit only.

Question 25

How do I access VIP parking?

Accepted Answer

The VIP lot is located off of Amphitheatre Road near Oak Mountain State Park Road. Guests must have a pass or be on the parking list to access these lots. This lot is only for Oak Mountain Amphitheatre VIP Club Members. It's not for artist or tour VIP packages.

Question 26

Is overnight parking permitted at Oak Mountain Amphitheatre?

Accepted Answer

There is no overnight parking permitted at the venue. Let our staff know if you need to leave a vehicle after a show or event and we will try to accommodate. Generally unauthorized vehicles on site prior to an event or after an event will be towed at the owner's expense.

Question 27

Can I camp at Oak Mountain Amphitheatre?

Accepted Answer

The venue does not allow camping or overnight parking of any kind.

Question 28

Where can I keep my bike?

Accepted Answer

Lock your bike to the fence at the main entrance. All bikes must be removed by the end of the event. Oak Mountain Amphitheatre is not responsible for lost or stolen bicycles.

Question 29

What if I'm having car troubles while I'm at Oak Mountain Amphitheatre?

Accepted Answer

If any assistance is needed with your vehicle please contact your normal Emergency Assistance provider. Oak Mountain Amphitheatre does not have tow or lockout services on site. Emergency assistance vehicles are permitted on property to assist with lockouts, jumps or tows but the guest will need to arrange for such services.

Question 30

Does Oak Mountain have motorcycle parking?

Accepted Answer

Motorcycles can park in either Lot B on 119 or Premier Parking in Lot A for a $20/$40 fee.

Question 31

What are your protocols for taxis and ride-share apps?

Accepted Answer

Uber, Lyft, and Yellow Cab (205-328-4444) all operate at our venue.

Question 32

How do drop offs work at Oak Mountain?

Accepted Answer

Drop off areas are located at the main gate and for Live Nation VIP Club Members only outside the VIP Club in the VIP parking lot. Please let the parking staff know that you are dropping someone off and they will direct you. Guests cannot remain in their vehicles during the event- they must drop off and return 45 minutes prior to the end of the show. If you are not back within 45 minutes of the end of the event you will not be allowed to enter until the majority of cars have exited the parking lot. Local law enforcement will shut down all incoming traffic and only allow traffic out of the venue.

Question 33

Am I able to take a bus to Oak Mountain Amphitheatre?

Accepted Answer

Our parking lots have limited space and cannot accommodate large vehicles.

Question 34

Do you have ATM's at the venue?

Accepted Answer

We have two ATM's on site located near the upper west plaza and outside the VIP Club in the lower east plaza.

Question 35

Is cash accepted at Oak Mountain?

Accepted Answer

All points of sale will only accept credit, debit or mobile pay (such as Apple Pay or Google Pay).

Question 36

Where can I find a restroom?

Accepted Answer

Restrooms are located in every plaza. Tip: the restrooms in the Upper West Plaza are larger and often have no waiting.

Question 37

What is your policy for weapons at Oak Mountain Amphitheatre?

Accepted Answer

Oak Mountain Amphitheatre does not allow weapons on our property. Guests should follow all applicable laws regarding securing a weapon in a vehicle if they have it on them when they arrive. The venue will not secure weapons and will take no responsibility for any weapons left in vehicles.

Question 38

What are the guest conduct policies?

Accepted Answer

Guests are expected to behave respectfully and in accordance with venue policy, state and local laws. Any guest that is acting in a manner that venue management deems unsafe can be subject to eviction. If a guest violates a state or local law they will be subject to any tickets or punishment deemed necessary by local law enforcement. We reserve the right to deny entry to any guest for any reason or no reason. If a guest is denied entry to any event, such guest will be issued a refund of the face value of the ticket for the event.

Question 39

Is re-entry permitted at Oak Mountain Amphitheatre?

Accepted Answer

Re-Entry is not permitted at Oak Mountain Amphitheatre. Please ensure that everything you will need for the event is brought in with you. If you do leave at any point in the evening you will not be allowed back in without a new ticket.

Question 40

What are your policies on cameras?

Accepted Answer

SUBJECT TO CHANGE- The standard venue policy allows camera phones, disposable cameras, and small digital cameras. GoPros, tablets/iPads are not permitted. Any camera that has a detachable lens will be considered professional and not allowed in. If the camera lens zooms out of the camera more than 1 inch it will be considered a professional camera and will not be allowed in. Some artists do not permit cameras so please check back for the show you will be attending to ensure that we will be allowing cameras in.

Question 41

What are your policies for signs?

Accepted Answer

Signs larger than 8.5 X 11 are not permitted into the venue. This size is a standard sheet of paper. We do not allow in banners or signs that are larger than this due to the potential to block other guests view of the performance. All signs must be appropriate in nature and not be a distraction to the artist.

Question 42

What is your cell phone policy?

Accepted Answer

Generally cell phones are permitted in the venue. On occasions, comedy shows in particular, cell phones usage may not be allowed due to artist requests.

Question 43

What are your policies involving alcohol?

Accepted Answer

Oak Mountain Amphitheatre offers a wide variety of alcoholic beverages for purchase during your time at the venue. You are not permitted to bring any alcoholic beverages into the venue. A valid and current Driver License or State ID card is required to purchase alcohol- guests will be required to show ID every time they purchase.

Question 44

What are your policies on audio taping?

Accepted Answer

Some shows do allow audio recording so please contact us prior to the event you are attending to confirm if this will be allowed.

Question 45

Is smoking permitted?

Accepted Answer

Smoking is only permitted in the plazas. There is no smoking in the seating areas or aisle adjacent to the seating areas. We appreciate your cooperation.

Question 46

Are umbrellas permitted?

Accepted Answer

Umbrellas are never permitted in the venue.

Question 47

Are strollers permitted?

Accepted Answer

Strollers are not permitted because there is nowhere for them to be stored.

Question 48

Can I bring water into the venue?

Accepted Answer

Guests are permitted to bring in One (1) factory sealed bottle of water up to 20oz. This policy is subject to change based on artist requests or safety considerations. Aluminum bottles, refillable plastic water bottles are permitted. Camelbacks are not permitted. Water is available in the upper west and lower east plazas at the large concession stands.

Question 49

Can I bring fan mail?

Accepted Answer

Oak Mountain Amphitheatre will do our best to get any fan mail sent to the venue to the appropriate parties. We cannot guarantee that any package or letter will be given to an artist. We recommend visiting the artist&rsquo;s website and sending any items to their designated address. We are not responsible for returning anything that is sent to the venue for an artist.

Question 50

What items are allowed into the venue?

Accepted Answer

We will allow:

Clear plastic, vinyl or PVC tote bags no larger than 12&rdquo; x 6&rdquo; x 12&rdquo; and/or small clutch bags (4.5&rdquo;x 6.5&rdquo;)
Cameras &ndash; nonprofessional only, no detachable lenses
Water &ndash; up to 20oz in a factory sealed or empty bottle

Question 51

What items are prohibited from Oak Mountain Amphitheatre?

Accepted Answer

We do NOT allow:

Weapons of any kind
Alcohol
Illegal drugs/substances
Glass containers
Cans
Hard sided/large coolers
Large or oversized bags/back packs, such as luggage, duffel bags, or industrial/camping-sized back packs
Laser pointers
Animals (except service animals)
Fireworks

Question 52

Are concessions available for purchase at Oak Mountain Amphitheatre?

Accepted Answer

Oak Mountain Amphitheatre offers a wide variety of concession options through the venue. This includes cheeseburgers, hot dogs, nachos, pretzels, candy, popcorn, fountain soda (Pepsi Products), water, and Red Bull.
Concessions are located throughout the venue the Upper West Concessions stand and the Lower East Concessions stand have our full menus.

Question 53

Are there any specials for designated drivers?

Accepted Answer

Our concessionaire offers free fountain/sodas to guests that commit to be the designated driver for their party. Please visit any concessions stand to commit.

Question 54

Is merchandise available for purchase in the venue?

Accepted Answer

Merchandise will be available for all concerts at our Concert Gear booths located the Upper West Plaza or the Lower East Plaza. All concert gear is property of the artist and the venue has no responsibility related to the craftsmanship or style of any merchandise. Please make sure you check that you have the correct size and there are no defects in the shirt before you walk away from the stand. The venue cannot assist with replacing or refunding any merchandise after the event has ended.

Question 55

Are upgrades available for purchase?

Accepted Answer

Upgrades are available through our Experience App- visit www.lnexperience.com to download the program and see all of the upgrades and experiences we have available.

Question 56

Does Oak Mountain have VIP or premium seating?

Accepted Answer

If you are interested in purchasing a floor box, season seats or club access please contact us at 205-578-3994. Neither the venue receptionists nor the box office can answer questions regarding pricing or availability for these boxes.

Question 57

What is the VIP Club and how do I get access?

Accepted Answer

The Live Nation VIP Club is a private area available for all VIP Season Seat/Box Holders. The VIP Program offers convenient VIP Parking located outside of a private entrance into the venue and VIP Club. VIP Amenities include complimentary cuisine, live entertainment, cool, private restrooms, live entertainment, wine bar and premium bar service.  Contact Dana Smaha at 205-578-3994 for more information.

Question 58

Are Fast Lane passes available for purchase?

Accepted Answer

For select events guests can purchase Fast Lane passes via www.livenation.com for each event. The Fast Lane passes do not permit the guest to enter any earlier than the designated gate time, however it does have a shorter line. Fast Lane Gates are located both Upper West (Main Gate) and Lower East.

Question 59

Are group ticket sales available for purchase at Oak Mountain Amphitheatre?

Accepted Answer

Oak Mountain Amphitheatre does not offer group ticket sales. If you have a large party that will be attending the show the only option would be to contact our Premium Seating Department at 205-578-3994. Premium Seating sells all VIP boxes, suites, club access, and the party pads at the venue that can accommodate larger parties than the standard ticket limit.

Question 60

Can I host a private event at Oak Mountain Amphitheatre?

Accepted Answer

Our incredible space is the perfect location to host your next corporate event, private concert, conference, fundraiser or graduation. For more information about renting, please email us or click here.

Question 61

How can I get an all access pass?

Accepted Answer

All Access Passes or Backstage Passes are not available for purchase. Visit www.livenation.com to view any VIP packages that may involve a meet and greet or additional access. The venue box office does not sell any meet and greet, backstage or venue passes.

Question 62

How do I obtain press passes or media privileges?

Accepted Answer

Any media inquiries need to be directed to our Local Office &ndash; 404-720-273

Question 63

How do sponsorships work at Oak Mountain Amphitheatre?

Accepted Answer

All sponsorship inquiries should be directed to our office- please call 615-346-9008 and ask to speak with someone in sponsorship. Any handouts or presence on site needs to be cleared with venue sponsorship. If you do not have permission to be on site you will be escorted off property.