Question 1

Are Assisted Listening Devices Available?

Accepted Answer

Assisted Listening Devices are available for patrons requiring hearing assistance for shows at the guest services window located in the east lobby

Question 2

Are posters allowed?

Accepted Answer

Handmade posters that are no larger than 8.5" x 11" are permitted.

Question 3

Are VIP programs available?

Accepted Answer

Please email ArizonaFinancialTheatre@livenation.com

Question 4

Arizona Financial Theatre has a strict NO WEAPONS OR FIRE ARMS policy.

Accepted Answer

Please review our Venue Guidelines.

Question 5

Can I purchase show parking in advance?

Accepted Answer

You can purchase parking in advance in two different ways:1. Go on Ticketmaster.com or Livenation.com and type in the name of the show you are going to see followed by "parking" in the search box.2. Before you are about to purchase your tickets online select the parking option right for you.
Parking Garage Location: Entrance is located on Adams Street between 4th and 5thavenue. *Please note that the parking garage is cash-only on show days.

Question 6

COVID-19 Information

Accepted Answer

At this time, none of our shows require health checks for entry, but please note that requirements and venue protocols (such as masking, testing, and vaccination) are subject to change. Be sure to check the event page for your show and our social media pages closer to the show date.

Question 7

Do children need tickets?

Accepted Answer

Children under 12 months are free, everyone else needs a ticket.

Question 8

Does the Theatre have food and beverage?

Accepted Answer

A full concession menu is available on site. Beer, Wine, and other specialty cocktails are available with proper ID.

Question 9

How can I get the band to announce a special occasion for me from the stage?

Accepted Answer

Artists typically will not be able to accommodate specific requests, out of fairness to all fans.

Question 10

How do I get to Arizona Financial Theatre?

Accepted Answer

Arizona Financial Theatre is located on the Northwest corner of 4th Avenue and Washington Street.
From West: I-10 East to 7th Avenue south, take to Adams Street, turn left (East) to Fourth Avenue.
From East: I-10 West to 7th Avenue south, take to Adams Street, turn left (East) to Fourth Avenue.

Question 11

How does Will Call work?

Accepted Answer

Will Call is at Arizona Financial Theatre Box Office. The Box Office is located in front of the building on the corner of 4th Ave. and Washington St.
Please have a PHOTO ID, the CREDIT CARD the tickets were purchased on, and your CONFIRMATION number.
WILL CALL PICK-UP:
ARIZONA FINANCIAL THEATRE requires that customers picking up WILL CALL tickets furnish the following:
1) PICTURE IDENTIFICATION THAT MATCHES THE PICK-UP NAME
2) CONFIRMATION NUMBER THAT MATCHES THE CUSTOMER ACCOUNT
How can I purchase Accessible Seating? To purchase accessible seating please call the Box Office at 602.379.2888 press 2.
Limited Mobility seating is available. To purchase limited mobility seating please call the Box Office at 602.379.2888.
Sight and Hearing impaired seating is also available.

Question 12

Is smoking allowed at the Theatre?

Accepted Answer

ARIZONA FINANCIAL THEATRE is a non-smoking facility. Smoking areas outside building are available, depending on event.

Question 13

Is the venue available to rent for private events?

Accepted Answer

Arizona Financial Theatre is the perfect location to host your next corporate event, private concert, social gathering, wedding, reception or private dinner. For more information about renting, please email us, click here or call 602-379-2857.

Question 14

Is there someone I can call to get the set times?

Accepted Answer

On the day of the show you may call 602.379.2856 and if the information is available we will pass it on. Please keep in mind that the schedule is subject to change.

Question 15

What are some of the security rules at the venue?

Accepted Answer

The following bag policy is in place: Bags up to 12&rdquo; x 6&rdquo; x 12&rdquo; are allowed in the venue. All bags will be searched prior to entry. Bags that are not clear will be subject to additional search.
Items NOT Allowed:

Bags larger than 12"x 6" x 12"
Weapons of all types
Illegal drugs and substances
Alcohol, cans & bottles, food or drink
Professional cameras or camera equipment
Fireworks, fire-starter, or open flames
Audio recording equipment, noise makers
Laser pens or pointers
Skateboards, rollerblades, hover boards, scooters, bicycles, & other personal vehicles
UAS (drones)
Animals not authorized under ADA or relevant state/local laws
Any item deemed to be dangerous

Some items may not be listed that are up to venue and tour discretion.
Please review our Venue Guidelines.

Question 16

What if I have a question that is not listed here?

Accepted Answer

Please email ArizonaFinancialTheatre@livenation.com

Question 17

What is the box office phone number?

Accepted Answer

(602) 379-2888
The box office is typically open from 5pm-9pm on SHOW DAYS ONLY. For morning or afternoon shows, the box office will open one hour before show time.

Question 18

What is the camera policy?

Accepted Answer

Personal cameras are allowed in the venue. Flash photography, video and removable lens cameras are not permitted without venue approval.
Binoculars are allowed.
No Laser Pointers allowed
No Video Cameras allowed
No Recorders allowed

Question 19

What items are prohibited?

Accepted Answer

The following items are prohibited:

No bags over 12&rdquo; x 12&rdquo; x 6", Camelbacks, or Bota bags
Weapons of all types
Illegal drugs and substances
Alcohol, cans & bottles, food or drink
Professional cameras or camera equipment
Fireworks, fire-starter, or open flames
Audio recording equipment, noise makers
Laser pens or pointers
Skateboards, rollerblades, hover boards, scooters, bicycles, & other personal vehicles
UAS (drones)
Animals not authorized under ADA or relevant state/local laws
Any item deemed to be dangerous

This list of prohibited items is subject to change at the discretion of venue management.

Question 20

What time would you recommend arriving?

Accepted Answer

ARRIVE EARLY 
Doors are open one-hour prior to show time unless otherwise noted. We recommend that you arrive early.
Due to security and safety of guests camping out overnight is NOT PERMITTED, only day/morning of show is

Question 21

What types of payment are accepted?

Accepted Answer

We are a CASHLESS venue - all points of sale will only accept credit card (Visa, MasterCard, American Express, Discover) or mobile pay (Apple pay, etc).

Question 22

When is the box office open?

Accepted Answer

The box office at Arizona Financial Theatre will be open from 5pm-9pm on SHOW DAYS ONLY. For morning or afternoon shows, the box office will open one hour before show time. 
If you&rsquo;d like to purchase tickets, please visit us at www.livenation.com. If you&rsquo;re looking to obtain a refund for a show that was either canceled, postponed or rescheduled, please visit us at www.livenation.com/refund for more information.  We look forward to seeing you at our next show at Arizona Financial Theatre!

Question 23

Where is the lost and found?

Accepted Answer

If you had so much fun that you lost something during your time with us, please click HERE.

Question 24

Where should I park when coming to the Theatre?

Accepted Answer

Adjacent parking garage is at 4th Ave and Adams (Adams Street Garage). The garage opens at 6pm Monday through Friday. Garage opens earlier on weekends. Spaces are available to purchase online and through the box office. Parking is $20.00 in advance, cash only on the day of show. Note: Not applicable for shows during weekdays before 6pm. Purchase parking in advance here.

Question 25

How do I make an ADA request?

Accepted Answer

For and ADA requests, or general questions regarding ADA assistance, parking or needs please email arizonafinancialtheatre@livenation.com

Question 26

How do I request an interpreter / ASL services?

Accepted Answer

Interpreter/ASL services available upon request. All ASL interpreter requests need to be submitted no less than 7 days prior to event date in order to give sufficient time frame to procure services. Please email arizonafinancialtheatre@livenation.com for information and instructions.

Arizona Financial Theatre

Upcoming Events

Know Before You Go

FAQs

Are Assisted Listening Devices Available?

Are posters allowed?

Are VIP programs available?