Q: About The Van Buren

Open since August of 2017 – The Van Buren is Phoenix’s newest 1,800 capacity concert venue – converted from a historic vintage auto-dealership located in the heart of Downtown Phoenix. We focus on bringing a wide array of nationally touring artists and community events To Phoenix. The Van Buren is proud to have hosted a wide variety of artists from Sting, Billie Eilish, Death Cab For Cutie, Dua Lipa, Logic, 5 Seconds of Summer, Why Don’t We, Bleachers, Phantogram, CHVRCHES, 6LACK, Kacey Musgraves, Vince Staples, Violent Femmes blackbear, Tyler Childers, Chase Rice, Brockhampton, and many more here in Phoenix.

Question 1

About The Van Buren

Accepted Answer

Open since August of 2017 &ndash; The Van Buren is Phoenix&rsquo;s newest 1,800 capacity concert venue &ndash; converted from a historic vintage auto-dealership located in the heart of Downtown Phoenix. We focus on bringing a wide array of nationally touring artists and community events To Phoenix. 
The Van Buren is proud to have hosted a wide variety of artists from Sting, Billie Eilish, Death Cab For Cutie, Dua Lipa, Logic, 5 Seconds of Summer, Why Don&rsquo;t We, Bleachers, Phantogram, CHVRCHES, 6LACK, Kacey Musgraves, Vince Staples, Violent Femmes blackbear, Tyler Childers, Chase Rice, Brockhampton, and many more here in Phoenix.

Question 2

ADA and Special Needs

Accepted Answer

When a show includes reserved seating, please note the designated ADA seats available for purchase. For general admission events, please contact the Box Office to request ADA seating.
If you have an ADA or special needs request, please contact the Box Office in advance and we are happy to assist. Please call (480) 659-1641 or Send us an e-mail and include your order confirmation number.

Question 3

Age Restrictions

Accepted Answer

Age limits are specified for each individual event. Below are guidelines for those under the posted age limit. Due to capacity restrictions set forth by the local jurisdiction, all patrons regardless of age are required to have a ticket. 
21+ Event: Club nights: Ages 20 and under not admitted. Non-club nights: Ages 13-20 must be accompanied by parent/legal guardian. Ages 12 and under are not admitted.*NOTE: A physical valid goverment ID must be presented for entry. Digital IDs WILL NOT be accepted.
18+ Event: Club nights: Ages 17 and under not admitted.Non-club nights: Ages 13-17 must be accompanied by parent/legal guardian. Ages 12 and under not admitted.*NOTE: A physical valid government ID must be presented for entry. Digital IDs WILL NOT be accepted.
16+ Event*: Ages 5-15 must be accompanied by a parent/legal guardian. Children 4 and under not admitted.
13+ Event*: Ages 5-12 must be accompanied by a parent/legal guardian. Children 4 and under not admitted.
All Ages Event*: Ages 5-12 must be accompanied by a parent/legal guardian. Children 4 and under not admitted.
*NOTE: Children ages 5-12 are required bring and wear their own protective ear muffs. Exceptions made for family and children&rsquo;s shows will specify age restrictions in event details.

Question 4

Bag Policy

Accepted Answer

*BAG POLICY*The following bag policy is in place: Bags up to 12&rdquo; x 6&rdquo; x 12&rdquo; are allowed in the venue. All bags will be searched prior to entry. Bags that are not clear will be subject to additional search. NO BACKPACKS ALLOWED.

Question 5

Booking

Accepted Answer

We do not accept artist submissions, but you can take a look at one of our sister venues, CRESCENT BALLROOM  or VALLEY BAR  if you are looking to book your band or a band you represent.

Question 6

Box Office

Accepted Answer

The box office at The Van Buren is open on show days only, usually two hours before doors.  If you&rsquo;d like to purchase tickets, please visit us at the Events tab on our website.If you&rsquo;re looking to obtain a refund for a show that was either canceled, postponed or rescheduled, please visit us at www.livenation.com/refund for more information. We look forward to seeing you at our next show at The Van Buren.You can also leave a message for our venue box office and we will respond as quickly as possible (info@thevanburenphx.com &ndash; (480) 659-1641)

Question 7

Can I purchase tickets at the Box Office?

Accepted Answer

Yes! Some fees apply, depending on the ticket price.

Question 8

Covid Protocols

Accepted Answer

At this time, none of our shows require health checks for entry, but please note that requirements and venue protocols (such as masking, testing, and vaccination) are subject to change. Be sure to check the event page for your show and our social media pages closer to the show date.

Question 9

ID Requirements

Accepted Answer

For shows with age restrictions, a physical valid goverment ID must be presented for entry. Digital IDs WILL NOT be accepted.

Question 10

Location

Accepted Answer

We are located at 401 W Van Buren St. Phoenix, AZ 85003. The Box Office is located on 4th Ave and the Main Entrance is on 5th Ave.

Question 11

Parking

Accepted Answer

The Van Buren does not offer on-site parking. There is limited street parking and some other lots around the venue that offer paid parking. Paid parking fills up quickly, so we recommend using Light Rail, Rideshare, or other transportation when possible.

Question 12

Prohibited Items

Accepted Answer

(Keep in mind, priority #1 is to HAVE FUN! Just please do it without the items listed below)
&bull; BAG POLICY: Bags up to 12&rdquo; x 6&rdquo; x 12&rdquo; are allowed in the venue (NO BACKPACKS). All bags will be searched prior to entry. Bags that are not clear will be subject to additional search.&bull; No guns, knives, weapons, pepper spray, projectiles of any kind, spikes of any kind, or any other item that could be used to inflict harm&bull; Replicas of any type of weapon are NOT permitted&bull; No drugs or drug paraphernalia, illegal substances of any kind&bull; No outside food or drinks&bull; No personal video cameras, Go-Pros, selfie sticks, drones, masks or laser pointers&bull; No professional audio, video, or audio recording equipment &ndash; (including detachable lenses, tripods, zooms or commercial use rigs) without a photo pass&bull; No unsealed liquids or gels of any kind&bull; No jewelry or clothing that could inflict harm, including spikes of any kind&bull; No stuffed animals or toys of any kind
**This list of prohibited items is subject to change at the discretion of venue management

Question 13

Re-entry

Accepted Answer

No, there is no re-entry. But why would you want to leave? The show will be great!

Question 14

Refunds

Accepted Answer

Refunds are automatically issued when an event cancels. Refunds will be provided via the original point of purchase.
If tickets were purchased with cash at the Box Office, an in-person refund will be required. Please present your tickets or order confirmation number. 
Support acts are always subject to change, there are no refunds when support acts cancel.
If you&rsquo;re looking to obtain a refund for a show that was either canceled, postponed or rescheduled, please visit us at www.livenation.com/refund for more information.

Question 15

Rentals

Accepted Answer

For special events such as corporate presentations or parties, weddings, galas, and more, please email us at vanburenevents@livenation.com or click here.
For concerts and other ticketed events, please email our general mailbox and include the proposed date and artist you are booking: info@thevanburenphx.com

We do not accept artist submissions, but you can take a look at one of our sister venues, CRESCENT BALLROOM  or VALLEY BAR  if you are looking to book your band or a band you represent.

Question 16

Seating

Accepted Answer

Unless otherwise noted, events at The Van Buren are general admission, standing room only.
The Van Buren features a mezzanine (balcony) level. If you are interested in purchasing tickets for this section, you may contact our Premium Seating Manager, VanBurenPremiumSeating@LiveNation.com or 480-907-6607.

Question 17

Third Party Ticket Vendors

Accepted Answer

Tickets for events at The Van Buren are sold explicitly via Ticketmaster. Purchasing tickets from any third party reseller (StubHub, Vivid Seats, Seat Geek, Craigslist, etc.) is done at the sole risk of the buyer and is not recommended. We are unable to guarantee or verify validity of tickets purchased from a third party.
Tickets believed to be purchased for the purpose of resale may be canceled at the discretion of Ticketmaster or The Van Buren.
Any orders over the stated ticket limit on any event may be canceled at the discretion of TicketWeb, Ticketmaster, or The Van Buren.

Question 18

Will Call

Accepted Answer

Will call tickets are released on the day of show. Please see hours listed above. A government issued photo ID (of the original purchaser) is required to release will call tickets.

The Van Buren

Upcoming Events

Know Before You Go

FAQs

About The Van Buren

ADA and Special Needs

Age Restrictions

Bag Policy

Booking

Box Office

Can I purchase tickets at the Box Office?

Covid Protocols

ID Requirements

Location

Parking

Prohibited Items

Re-entry

Refunds

Rentals

Seating

Third Party Ticket Vendors

Will Call

Legendary Venue, Epic Private Events!

Plan Your Event Today

Contact Our Special Events Sales Team

The Van Buren

The Van Buren

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Know Before You Go

FAQs

About The Van Buren

ADA and Special Needs

Age Restrictions

Bag Policy

Booking

Box Office

Can I purchase tickets at the Box Office?

Covid Protocols

ID Requirements

Location

Parking

Prohibited Items

Re-entry

Refunds

Rentals

Seating

Third Party Ticket Vendors

Will Call

Legendary Venue, Epic Private Events!

Plan Your Event Today

Contact Our Special Events Sales Team

The Van Buren

Upcoming Events