The Louisville Palace

Coming to a show? Here's a few things to know before you go!

Door Time

Doors generally open one hour before the show's scheduled start time.

Bag Policy

The following bag policy is in place: Bags up to 12” x 6” x 12” are allowed in the venue. All bags will be searched prior to entry. Bags that are not clear will be subject to additional search.

Mobile Ticketing

All our events will be Mobile Entry. That means your mobile device will be used to gain access to the event. Tickets will not be emailed or available for print.

For more information on mobile entry, click here.

Phone troubles? Visit the box office on event day for assistance. Be prepared to show your ID.

Cashless Payments

Cashless payments will be available at all points of sale and are recommended

Non-Permitted Items:

• Weapons of any kind – including but not limited to knives, guns, mace, pepper spray etc.
• Alcohol, cans or glass containers
• Outside food or drink
• Illegal drugs/substances
• Bags that are not clear or are larger than 12” x 6” x 12”
• Laser pointers
• Animals (except service animals)
• GoPros
• Selfie Sticks
• iPads or tablets
• Video cameras
• Drones
• Large signs, posters or flags
• In-Line skates, skateboards, bicycles or action sports equipment
• Wagons or large non-collapsible stroller
• Boot Spurs
• Any other item that may pose a threat to other guests, staff, or performers
• Wallet chains and Carabiners

    *subject to change per event, 

*Due to artist requests, ALLOWED/NOT-ALLOWED items are subject to change without notice. We regret any inconvenience this may cause.

We are located at 625 S. 4th Street, Louisville, KY 40202. Metered street parking and parking garages are available around the venue.

Our Box Office is regularly open to buy tickets in person on Mondays & Tuesdays from 12pm-5pm and on Fridays from 12pm-5:30pm. On show days, the Box Office will open 2 hour prior to show times for ticketing needs. Tickets can also be purchased online at our website. We look forward to seeing you at our next show!

The Louisville Palace strives to ensure that all of our guests have a great time at our venue. If you need additional assistance while you are here, please make sure you let us know.

• Accessible Accommodations- If you need accessible seating, we encourage you to secure it in advance because space can fill up quickly! The best way to secure accessible seating is by purchasing an ADA seat online. Look for the ADA icon on the ticket purchase screen. Up to one companion seat is allowed.
  If you’ve already purchased non-ADA tickets, you can inquire about accommodations by calling our Box Office at (502) 583-4555 or visit our Guest Services upon entry.
• Hearing and/or Vision Impairment - Please contact our office at (502) 583-4555 or email LouisvillePalaceHelp@LiveNation.com to set-up additional accommodations.
• Service Animals - Trained guide, signal, or service dogs assisting guests with disabilities are permitted inside. To better serve you, please call our Box Office at (502) 583-4555 to arrange accommodations prior to the show. Upon venue arrival please identify such dogs to security and ticket takers.