Q: How can I get in contact with Ascend Amphitheater?

Venue Phone Number – (615) 258-5944 Venue Email Address – ascendamphitheaterinfo@livenation.com

Question 1

What is your address?

Accepted Answer

Our address is 310 1st Avenue South, Nashville, TN 37201.

Question 2

How do I get to Ascend Amphitheater?

Accepted Answer

From the North: Take I-65 S toward Nashville. Keep left at the fork to continue on I-24 E, follow signs for Interstate 24/Interstate 40 E/Chattanooga/Knoxville. Take exit 49 for Shelby Ave. and turn left onto Shelby Ave. Continue onto Korean Veterans Blvd. Turn right onto 1st Ave. S. Venue will be on the right.
From the South: Take I-65 N toward Nashville. Take exit 82B to merge onto I-40 E toward Knoxville. Stay right and immediately take exit 210C for U.S. 31 A S/4th Ave. S toward U.S. 41 A S/2nd Ave. S. Turn left onto 2nd Ave. S. Turn right onto Molloy St. Venue will be across 1st Ave. S.
From the East: Take I-40 W toward Nashville. Take exit 212 toward Hermitage Ave. Continue onto Decatur Ave. Turn left onto Hermitage Ave. Continue onto 1st Ave. S. Venue will be on the right.
From the West: Take I-40 E toward Nashville. Take exit 209B toward US-70S/US-431/Broadway/Demonbreun St. Merge onto 14th Ave. N and stay left to turn left onto Broadway. Turn right onto 8th Ave. S. Turn left onto Demonbreun St. Turn right onto 1st Ave. S. Venue will be on the left.

Question 3

How can I get in contact with Ascend Amphitheater?

Accepted Answer

Venue Phone Number &ndash; (615) 258-5944
Venue Email Address &ndash; ascendamphitheaterinfo@livenation.com

Question 4

Where should I enter the venue?

Accepted Answer

Guests with tickets should enter via Gate 1, located at the northwest corner of the venue, next to the box office. There is a secondary entrance on the corner of 1st Ave and Korean Veterans Blvd., in the southwest corner of the venue that guests with tickets may also enter through. The VIP Entrance is located left of the box office.

Question 5

What time do gates open?

Accepted Answer

Gate times vary but are usually an hour and a half to two hours prior to showtime. Please check the specific event page as these times are subject to change. Please do not attempt to enter the venue any earlier than the designated times, you will not be allowed in.

Question 6

Where should I stay if I'm coming from out of town?

Accepted Answer

For a list of nearby hotels please visit: http://www.nashvilledowntown.com/play/hotels

Question 7

How is traffic control around Ascend Amphitheater?

Accepted Answer

Traffic around Ascend Amphitheater is controlled by city traffic management. Please monitor traffic surrounding the area and plan accordingly when coming to the venue. If there are any major traffic issues that will impact the start of the event we will post this information on our Facebook page at https://www.facebook.com/Ascendamphitheaternashville

Question 8

Where can I find a list of shows playing off at Ascend Amphitheater?

Accepted Answer

A complete listing of events can be found at https://www.livenation.com/venue/KovZpZAEet7A

Question 9

What is your bag policy?

Accepted Answer

Our bag policy is as follows: we will allow clear plastic, vinyl, or PVC tote bags no larger than 12&rdquo;x 6&rdquo;x 12&rdquo; and/or small clutch bags (6&rdquo;x 9&rdquo;). If your bag is 6&rdquo;x 9&rdquo; or smaller it does not need to be a clear bag. No other bags of any type will be allowed. All bags are subject to search upon entry. Guests have the right to refuse a bag search and the venue has the right to refuse entry. If you have any items that are not allowed into the venue please return them to your vehicle.

Question 10

How is the security on site?

Accepted Answer

Venue security and law enforcement are located throughout the facility to ensure a safe and secure environment. All security personnel can assist with any questions or concerns. Please do not hesitate to contact our on-site staff if any assistance is needed.
Your safety and security are most important to us. The following details will outline our general venue&rsquo;s guidelines:
https://www.livenation.com/venueguidelines

Question 11

What security procedures should I expect?

Accepted Answer

When coming through the gates, please plan on security using metal detectors and/or a physical pat-down for our search procedures. All bags are subject to inspection. If you have a medical reason for not wanting to be searched via metal detectors, please inform one of our security gate staff members so they can offer you an alternative search method to our metal detectors. More information can be found here https://www.livenation.com/venueguidelines/
Also please check our bag policy before coming to the venue, to make sure your bag fits our policy guidelines.

Question 12

Is there law enforcement on site?

Accepted Answer

Local law enforcement are on site for every event and are responsible for directing all traffic into the venue. On Duty law enforcement officers are the only individuals able to carry a weapon on our property. We do not allow conceal and carry weapons to be brought onto our property nor we will secure them.

Question 13

Where can I find a restroom?

Accepted Answer

Restroom buildings are located on all sides of the venue seating area as well as at the back of the lawn. Accessible restrooms are located in all locations as well. There are family bathrooms located through the venue too.

Question 14

Do you have a lost and found?

Accepted Answer

If you lose an item while you are at an event- you can visit our Guest Services tent located just inside the main gate to see if it has been turned in. Click on the link below to view our virtual lost and found! You can communicate with us immediately and set up a time to pick up your item! Don't want to come back to pick up your item? No problem- you can set up shipping right from the website! https://ascend.v2.crowdfind.com/public/#/ascend/items
You can also call us at 615-258-5944 to see what has been turned in to our Lost and Found, and see if anything of yours has been turned in and able to be picked up.

Question 15

Is merchandise available for purchase in the venue?

Accepted Answer

Merchandise will be available for concerts at our merchandise tent located on the west side of the venue in the plaza near the concession stand, by the secondary entrance near the corner of 1st Ave South and Korean Veterans Blvd. All merchandise is property of the artist and the venue has no responsibility related to the craftsmanship or style of any merchandise. Please make sure you check that you have the correct size and there are no defects in the shirt before you walk away from the stand. The venue cannot assist with replacing or refunding any merchandise after the event has ended.

Question 16

Are concessions available for purchase at Ascend?

Accepted Answer

Ascend Amphitheater offers a wide variety of concession options through the venue. This includes cheeseburgers, Questlove cheesesteak (made with Impossible meat), hot dogs, chicken tenders, hot chicken, nachos, pretzels, candy, popcorn, fountain soda (Pepsi Products), and Liquid Death water.
We also have local food vendors (differs on each show) around the venue for food purchase. 
Concessions are located on each side of the seating areas as well as at the back of the lawn.

Question 17

What are your policies involving alcohol?

Accepted Answer

Ascend Amphitheater offers a wide variety of alcoholic beverages for purchase during your time at the venue. You are not permitted to bring any alcoholic beverages into the venue. A valid and current Driver License or State ID card is required to purchase alcohol- guests will be required to show ID every time they purchase.

Question 18

What credit cards do you accept?

Accepted Answer

All main concession stands take Visa / MasterCard / Discover and American Express. All merchandise stands take all major credit cards.
We are a cash-less venue, if you need to convert any cash to a card you can do so at our Guest Services tent with our conversion kiosk.

Question 19

Can I re-sell my ticket at Ascend Amphitheater?

Accepted Answer

Scalping or reselling tickets is strictly prohibited on the property of the venue. Any guest caught selling tickets on property will be turned over to local law enforcement.

Question 20

What are your will call protocols?

Accepted Answer

Will call tickets are available for pickup at the box office located outside Gate 1. Please make sure that you have a photo ID matching the purchasers name to pick up tickets. Any name changes need to go through Ticketmaster Customer Service- 800-653-8000.
Guests are not permitted to put tickets in will call for other guests to pick up. You will need to arrange to meet your party at the facility to deliver tickets.
If tickets or passes are being left for you- they will only be left at the box office. This includes meet and greet passes, backstage passes, press passes, and tickets from the tour or any other promotional company. We do not get these tickets until late in the afternoon the day of the event so please do not try to pick them up earlier. If your tickets/passes are not at will call you will need to contact the person that left them for you to determine where they are. The box office cannot contact any member of the tour for you.

Question 21

How does lawn seating work?

Accepted Answer

The lawn is always first come, first serve. Guests may notice a row or seat number on their lawn ticket, but that is only used for tracking purposes. There are no assigned seats on the lawn.
If you would like to be right upfront of the lawn or have a big group that wants to sit all together we recommend checking out the Reserved Lawn upgrade option. Reserved Lawn is an additional upgrade you can purchase with your ticket that guarantees you a spot in a sectioned-off area up at the front of the lawn and comes with a lawn chair rental. You can purchase that upgrade here.

Question 22

Are lawn chairs available to rent at Ascend?

Accepted Answer

Lawn chairs are available for rent for $12 per chair. Lawn chairs rentals can be purchased here.
We hold a certain amount of pre-reserved lawn chairs that can be purchased for rental before the show, once we are sold out of pre-reserved lawn chairs you may still purchase them once you come to the venue from our Lawn Chair Rental tent.

Question 23

What happens when weather occurs?

Accepted Answer

All shows will go on rain or shine. However, in the event of severe weather we will keep our fans notified via our venue socials:
Facebook: www.facebook.com/Ascendamphitheaternashville
Twitter: https://twitter.com/Ascend_amp
Instagram: https://www.instagram.com/ascend_amphitheater/
An event may be delayed, postponed, or canceled depending on the severity of the weather expected.

Question 24

What happens in the event of an emergency?

Accepted Answer

In the event of an emergency while on site- Ascend Amphitheater has trained paramedics to assist with any medical issues. First aid is located on the west side of the venue near the restrooms and Gate 3, but any staff member with a radio can dispatch First Aid to the location needed. Local law enforcement officers are also on-site for every event and can assist if needed or requested.
Venue management works closely with all appropriate emergency agencies and services to ensure that we are up to date on any dangerous weather or potential crowd-related issues. In the event of a weather emergency- we will communicate with guests that are inside of the facility as well as guests on their way to the venue. Please follow our social media pages for the latest developments on event day communication.
Facebook: https://www.facebook.com/Ascendamphitheaternashville
Twitter: https://twitter.com/ascend_amp?lang=en 
Instagram: https://www.instagram.com/ascend_amphitheater/?hl=en

Question 25

How do I get an all-access or backstage pass?

Accepted Answer

All-access passes or Backstage Passes are not available for purchase. Visit www.livenation.com to view any VIP packages that may involve a meet and greet or additional access. The venue box office does not sell any meet and greet, backstage or venue passes.

Question 26

What happens when a show cancels?

Accepted Answer

Cancellations will only occur in the event of severe weather, artist cancellation, or an act of God. In the event of a cancellation ticket holders will receive an email from Ticketmaster about a potential reschedule that will be made available. Refunds will be available at the point of purchase.

Question 27

How do you accommodate guests with disabilities?

Accepted Answer

Ascend Amphitheater strives to ensure that all of our guests have a great time at our venue. If you need additional assistance while you are here please make sure you let us know.

Ticketing- ADA tickets can be purchased online via www.livenation.com. You do not need to call the box office to place an order as all of our accessible tickets are available through www.livenation.com. Look for the ADA logo on the Find Tickets page to view all available accessible seats. We do have accessible seating in every price range but be advised it does occasionally sell out. We have very limited seating available for guests on the day of the event so please make sure you purchase accessible seating when you order tickets. ADA Lawn and ADA Boxes are our designated ADA seating options, our seated pavilion section is ADA accessible. 
Day of Show Parking- Accessible Parking is located at nearby downtown parking locations around the venue. An Accessible Drop Off point is located at the corner of Molloy St. and 1st Avenue S. 
Unexpected Needs- if you have had an injury or illness that prevents you from using the original seat you purchased we strongly recommend going through www.livenation.com to exchange all tickets for accessible seats. We will have a very limited number of seats available on the day of the show for such issues, but we cannot guarantee we will be able to seat you. Please remember that all members in your party that you want to sit with you in the accessible seating must have an ADA seated ticket.
Accommodations- all venue bathrooms, concession stands, and merchandise stands are accessible. 
Interpreter Requests- if you will need an interpreter for an event please give us at least 2 weeks notice to secure. Guests that request an interpreter will need to pick up their tickets at will call. When the tickets are picked up we will introduce you to your interpreter for the evening and take you to your seats. There is no charge for interpreter services.
Guests that require assisted listening devices can contact our venue office prior to the event to arrange for a device. Please give us at least 2 days notice. Guests that require interpreter service can call the venue and arrange this for any event. We need at least 2 weeks notice to secure an interpreter.
Please call (615) 258-5944 to arrange for an interpreter for your visit.

Question 28

Are animals allowed in the venue?

Accepted Answer

Service animals (as defined by ADA standards) are permitted inside the venue during events. Only registered working animals are permitted.

Question 29

Where should I go if I need assistance?

Accepted Answer

If you need assistance while at an event please visit our Guest Services tent located just inside the entry of the main gate. You may also text us at our Textline number: 615-200-6992 for additional help.

Question 30

What do I do in the event of a medical emergency?

Accepted Answer

First Aid is located on the west side of the venue near the restrooms and Gate 3. We have trained medical personnel that are able to assist with any issue you encounter. We have ambulances on site throughout the duration of the event that can transport guests if needed. If you have a condition that requires you to use a needle for medication while you are here- please do so in our medical office so the syringe can be properly disposed of.

Question 31

Where should I park?

Accepted Answer

General Parking will not be provided at Ascend Amphitheater. However, there are many options in and around downtown to park at for events. VIP Parking is included in the package for box seat ticket holders and season ticket holders. You may also purchase premier parking as an upgrade, that guarantees you a spot in a parking lot close to the venue. You may purchase that upgrade here: https://livemu.sc/3nbTebd

Question 32

Where is VIP Parking?

Accepted Answer

VIP Parking is located at the Peabody Garage on levels LL2 and LL3. For GPS, please use 75 Peabody Street, Nashville, TN 37201.

Question 33

What if I have car troubles at Ascend Amphitheater?

Accepted Answer

If any assistance is needed with your vehicle please contact your normal Emergency Assistance provider. Ascend Amphitheater does not have tow or lockout services on site.

Question 34

Is there public transportation I can take to Ascend Amphitheater?

Accepted Answer

The Nashville MTA offers direct bus service that connects to Ascend Amphitheater. For more information on MTA bus lines, visit www.nashvillemta.org or call (615) 862-5950 for convenient stations near Ascend Amphitheater.

Question 35

Can I ride my bike to Ascend Amphitheater?

Accepted Answer

Multiple bike racks are located along 1st Avenue for all shows. Ascend Amphitheater is not responsible for lost or stolen bicycles.

Question 36

Can I camp at Ascend Amphitheater?

Accepted Answer

The venue does not allow camping or overnight parking of any kind.

Question 37

Can I bring my kid with me to a show Ascend Amphitheater?

Accepted Answer

All of our events are all ages unless stated otherwise. Children 2 and under do not require a ticket, but must sit on a parent's lap.

Question 38

Are there baby changing stations?

Accepted Answer

Baby Changing Stations are located within the men, women, and family restrooms around the venue.

Question 39

What are your policies involving guest conduct?

Accepted Answer

Guests are expected to behave respectfully and in accordance with venue policy, state and local laws. Any guest that is acting in a manner that venue management deems unsafe can be subject to eviction. If a guest violates a state or local law they will be subject to any tickets or punishment deemed necessary by local law enforcement. Ascend Amphitheater reserves the right to deny entry to any guest for any reason or no reason. If a guest is denied entry to any event, such guest will be issued a refund of the face value of the ticket for the event.

Question 40

What are your policies involving banners and sings?

Accepted Answer

Signs larger than 8.5 X 11 in are not permitted into the venue. This size is a standard sheet of paper. We do not allow in banners or signs that are larger than this due to the potential to block other guests view of the performance. All signs must be appropriate in nature and not be a distraction to the artist.

Question 41

What are your policies involving cameras?

Accepted Answer

SUBJECT TO CHANGE- The standard venue policy allows camera phones, disposable cameras, and small digital cameras. Any camera that has a detachable lens will be considered professional and not allowed in. If the camera lens zooms out of the camera more than 1 inch it will be considered a professional camera and will not be allowed in. Some artists do not permit cameras so please check back for the show you will be attending to ensure that we will be allowing cameras in.

Question 42

What are your cell phone policies?

Accepted Answer

Generally, cell phones are permitted in the venue. On occasion, comedy shows in particular, cell phone usage may not be allowed due to artist requests.

Question 43

What are your policies on audio taping?

Accepted Answer

Some shows do allow audio recording so please contact us prior to the event you are attending to confirm if this will be allowed.

Question 44

What are your policies involving weapons?

Accepted Answer

Ascend Amphitheater does not allow weapons of any kind in the venue. No patron will be allowed to enter the venue with a weapon. The venue will not secure weapons and will not take responsibility for any weapons left in vehicles.

Question 45

Is re-entry allowed?

Accepted Answer

Re-entry is not permitted at Ascend Amphitheater. Please ensure that everything you will need for the event is brought in with you. If you do leave at any point in the evening- you will not be allowed back in without a new ticket.

Question 46

Is smoking permitted at Ascend Amphitheater?

Accepted Answer

Ascend Amphitheater is a NON-SMOKING facility. Guests wishing to smoke will need to exit through designated gate (Gate 5) during event. Violation of smoking policy will result in ejection without refund.

Question 47

What items do you allow in Ascend Amphitheater?

Accepted Answer

We allow:

Bags: We have implemented the following bag policy: we will allow clear plastic, vinyl or PVC tote bags no larger than 12&rdquo; x 6&rdquo; x 12&rdquo; and/or small clutch bags (6&rdquo;x 9&rdquo;) that do not need to be clear. No other bags of any type will be allowed.
Blankets
Breast Pumps
Cameras &ndash; nonprofessional only, no detachable lenses
Food &ndash; in a clear plastic container or 1-gallon ziplock bag. No food with any bones or that would need the use of utensils. No commercial branding names/branding so please put any food into a separate clear bag/container to store your food. 
Water &ndash; up to 1 gallon in a factory sealed or empty reusable water bottle. All reusable water bottles must be plastic or aluminum, no glass allowed, or ones with a cambleback straw.

Question 48

What items are prohibited from Ascend Amphitheater?

Accepted Answer

We do NOT allow:

ANY BAGS that do not meet our bag policy as stated above. 
Weapons of any kind: pepper spray, pocket knives, etc.
Alcohol
Aerosol Cans: sunscreen, bug spray, dry shampoo, etc. 
Illegal drugs/substances
Lawn chairs
Strollers & Car seats 
Glass containers
Cans (any outside beverages that isn't water)
All coolers
Laser pointers
Animals (except service animals)
Fireworks
Umbrellas
Glow sticks, confetti bombs, over-sized inflatables
Professional cameras
Pocket chains, chain wallets and purses, chains of any kind

Question 49

Are strollers allowed in the venue?

Accepted Answer

Strollers are not permitted due to there being nowhere for them to be stored. The lawn has an incline that makes it unsafe for strollers to be on the lawn and they tend to also become a tripping hazard to other guests.

Question 50

Are umbrellas permitted?

Accepted Answer

Umbrellas are never permitted in the venue.

Question 51

Can I bring water in?

Accepted Answer

Guests are permitted to bring in One (1) factory-sealed bottle of water up to one gallon in size per person. Empty Aluminum bottles, refillable plastic water bottles are permitted. Camelbacks and Glass bottles are not permitted. This policy is subject to change based on artist requests or safety considerations.
Water fountains are located near all restroom locations. Water refill stations can be found near restrooms on the east and west side of the venue.

Question 52

Can I bring in fan mail?

Accepted Answer

Ascend Amphitheater will do our best to get any fan mail sent to the venue to the appropriate parties. We cannot guarantee that any package or letter will be given to an artist. We recommend visiting the artist&rsquo;s website and sending any items to their designated address. We are not responsible for returning anything that is sent to the venue for an artist.

Question 53

Do you offer fast lane passes?

Accepted Answer

For certain events, fast lane upgrades may be available for an additional charge. The fast lane allows you access to a private entrance enabling you to skip the line at the main gate. The fast lane upgrades are available at https://livemu.sc/3nbTebd
This gate entrance is located at gate two, south of the main gate going up First Ave South and Korean Veterans Blvd, you will see Fast Lane signage where you can begin to line up.

Question 54

Do you offer group sales?

Accepted Answer

For group sales please information, please contact our Venue Sales Department (615) 346-9042.

Question 55

How do I get a media pass?

Accepted Answer

Any media inquiries can be directed to the direct tour rep/marketing team for approval.

Question 56

Does Ascend Amphitheater have Premium/VIP seating?

Accepted Answer

If you are interested in purchasing a VIP Box or Reserved Seating for the season please contact our Venue Sales department at (615) 346-9042. Neither the venue receptionists nor the box office can answer questions regarding pricing or availability for these boxes.

Question 57

Are upgrades available for purchase?

Accepted Answer

Upgrades are available to purchase here and on-site through our Guest Services team.

Question 58

What is the VIP Club?

Accepted Answer

The VIP Club is a private lounge with an outside patio for our box seat ticket holders and season ticket holders. The club will open at doors. VIP Club guests will have access to restroom facilities, premium liquor and beer selections. For select shows, a limited number of VIP Club passes may be available for on Ticketmaster - (www.ticketmaster.com/venue/222513).

Question 59

Can I host a private event at Ascend Amphitheater?

Accepted Answer

Our incredible space is the perfect location to host your next corporate event, private concert, conference, fundraiser, or graduation. For more information about renting, please email us or click here.

Question 60

What recycling initiatives do you have in place at Ascend?

Accepted Answer

Ascend Amphitheatre participates in a venue wide recycling program. You will find recycling bins located though-out the venue. Please recycle where possible.

Question 61

How do sponsorships work at Ascend?

Accepted Answer

All sponsorship inquiries should be directed to our office- please call (615) 305-8918 and ask to speak with someone in sponsorship. Any handouts or presence on site needs to be cleared with venue sponsorship. If you do not have permission to be on site you will be escorted off property immediately.

Ascend Amphitheater

Welcome to Ascend Amphitheater!

FAQs