Question 1

What items can I bring into the venue?

Accepted Answer

The following items are allowed to be brought into the venue:

CLEAR plastic, vinyl or PVC tote bags no larger than 12&rdquo; x 6&rdquo; x 12&rdquo;
Small clutch bags (6&rdquo; x 9&rdquo;) &ndash; these do not need to be clear
Cameras &ndash; nonprofessional only, no detachable lenses
Food &ndash; in a clear, 1-gallon ziploc bag
Water &ndash; Guests are permitted to bring in one (1) factory sealed bottle of water up to one gallon in size. This policy is subject to change based on artist requests or safety considerations. Aluminum bottles, refillable plastic water bottles are permitted. Camelbacks are not permitted.
Signs &ndash; up to 8.5 x 11 inches (this is the size of a standard piece of paper). All signs must be appropriate in nature.

Question 2

What items can I NOT bring into the venue?

Accepted Answer

Items NOT ALLOWED to be brought into the venue include, but are not limited to:

Bags that do not meet our bag policy (must be CLEAR plastic, vinyl or PVC tote bags no larger than 12&rdquo; x 6&rdquo; x 12&rdquo; and/or small clutch bags no larger than 6&rdquo;x 9&rdquo;)
Weapons of any kind
Chairs of ANY kind
Strollers
Umbrellas
Alcohol
Illegal drugs/substances
Glass containers
Cans
Hard sided/large coolers
Laser pointers
Animals (except service animals)
Fireworks

Question 3

What accommodations exist for guests with disabilities?

Accepted Answer

Alpine Valley Music Theatre strives to ensure that all of our guests have a great time at our venue. If you need additional assistance while you are here, please make sure you let us know.

Ticketing- ADA tickets can be purchased online via www.livenation.com. You do not need to call the box office to place an order as all of our accessible tickets are available through www.livenation.com. Look for the   logo on the Find Tickets page to view all available accessible seats. We do have accessible seating in every price range, but be advised it does occasionally sell out. We have very limited seating available for guests on the day of the event so please make sure you purchase accessible seating when you order tickets.
Day of Show Parking- Accessible Parking is located in the Alpine Valley Music Theatre Red Parking Lot. Let the parking staff know that you need accessible parking and they will direct you to this lot. You do not need to have an accessible placard in order to park in this lot, but please be advised that parking is limited. If you do not absolutely need accessible parking, please park in the general lots.
Unexpected Needs- If you have had an injury or illness that prevents you from using the original seat you purchased, we strongly recommend going through www.livenation.com to exchange all tickets for accessible seating. We will have a very limited number of seats available on the day of the show for such issues, but we cannot guarantee we will be able to seat you. Please remember that accessible seating permits for the guest with the accessible need and one companion.
Interpreter Requests- If you will need an interpreter for an event, please give us at least 2 weeks notice to secure. Guests that request an interpreter will need to pick up their tickets at will call. When the tickets are picked up we will introduce you to your interpreter for the evening and take you to your seats. There is no charge for 414-455-9550 to arrange for an interpreter for your visit.
Hearing Assistance- Guests that require assisted listening devices can contact our venue office prior to the event to arrange for a device. Please give us at least 2 days' notice. We can be reached at 414-455-9550.
Service Animals- Service animals are permitted inside the venue during events. Only registered working animals are permitted. Alpine Valley Music Theatre requires, consistent with the ADA, that service animals must be harnessed, leashed, or tethered, unless these devices interfere with the service animal&rsquo;s work or the individual&rsquo;s disability prevents them from using these devices. Individuals who cannot use such devices must maintain control of the animal through voice, signal, or other effective methods.
Accommodations- All venue bathrooms, concession stands, and merchandise stands are accessible.

Question 4

What is your alcohol policy?

Accepted Answer

We do not permit any outside alcoholic beverages to be brought into the venue. However, we offer a wide variety of alcoholic beverages for purchase once inside the venue! A valid and current Driver License or State ID card is required to purchase alcohol, and guests will be required to show their ID every time they purchase.
Designated Drivers: Our concessionaire offers free fountain sodas to guests that commit to be the designated driver for their party. Please visit the designated driver booth across from the main concession stand in the Expo Building.

Question 5

What is your bag policy?

Accepted Answer

Bags must be clear plastic, vinyl, or PVC tote bags no larger than 12&rdquo; x 6&rdquo; x 12&rdquo; and/or small clutch bags no larger that 6" x 9". All bags are subject to search upon entry. Guests have the right to refuse a bag search and the venue has the right to refuse entry. If you have any items that are not allowed into the venue, you will be asked to return them to your vehicle.

Question 6

What should I do if I have car trouble while at the venue?

Accepted Answer

If any automobile assistance is needed with your vehicle, we have onsite assistance located centrally near the main driveway and tower where the Sheriff's office is located. On-site services can assist with lockouts, jumps, tows, fuel, and flat tires at the guest's expense.

Question 7

What are the venue's parking policies?

Accepted Answer

Parking at the venue is free. Should the lots open prior to our scheduled open time, all vehicles entering the property are subject to an early entry fee of $20/car or $50/oversized vehicle. We do not allow overnight parking/camping unless specifically indicated for certain shows.
ADA Parking: Located in the Alpine Valley Music Theatre Resort Parking Lot - enter via The Alpine Valley Resort A-Frame entrance. Let the parking staff know that you need accessible parking and they will direct you to this lot. You do not need to have an accessible placard in order to park in this lot, but please be advised that parking is limited. If you do not absolutely need accessible parking, please park in the general lots. When guests are ready to enter the venue, a golf cart shuttle from the Resort Lot will bring guests to the entry gate. When the show ends and venue management deems a safe passage, a golf cart shuttle will pick up guests at the same location they were dropped off and return guests to their vehicles in the Resort Lot.
Premier Parking: Get Rockstar Parking in the front of our Blue Lot! Premier Parking is available for every event. The price will vary based on event. This can be purchased prior to the show here or on site at the venue! Enter through our main Marquee entrance, and our parking staff will direct you. Premier Parking does not guarantee early exit out of the parking lot.
Motorcycle Parking: Motorcycles can park in front of VIP parking next to Gate 1. There is no additional fee for motorcycle parking.
Oversized Vehicles: Include buses and RV's- the cost to remain on site is $100* per vehicle. The vehicle is able to drop off and return with no additional cost.
Limousine Parking: Cost to remain on site is $100* per limo. The limo is able to drop off and return with no additional cost.
We do not allow semi trucks, tractor trailers, trailers of any kind or boats on our property to park. All vehicles must be removed by the end of the night or they will be towed. If a vehicle needs to be left overnight due to an emergency, please visit the Guest Services Office in the Expo Building and speak with a manager regarding the situation. 
*Prices subject to change based on event.

Question 8

Can I bring a camera to the show?

Accepted Answer

SUBJECT TO CHANGE - The standard venue policy allows camera phones, disposable cameras, and small digital cameras. Any camera that has a detachable lens will be considered professional and not allowed in. If the camera lens zooms out of the camera more than 1 in, it will be considered a professional camera and will not be allowed in. Some artists do not permit cameras so please check back for the show you will be attending to ensure that we will be allowing cameras in.

Question 9

Can I camp at the venue?

Accepted Answer

The venue does not allow camping or overnight parking of any kind. If camping is setup for an event, please see event specific details regarding the camping availability and policies.We recommend visiting https://www.reserveamerica.com/ to find nearby camping.

Question 10

What happens if my show cancels?

Accepted Answer

Cancellations will only occur in the event of severe weather, artist cancellation, or an act of God. In the event of a cancellation, local media will be notified and any information about a potential reschedule will be made available. Refunds will be available at the point of purchase.

Question 11

Are children permitted?

Accepted Answer

All of our events are all ages. Children 2 and under do not require a ticket, but must sit on a parent's lap. Please note that strollers are not permitted into the venue.

Question 12

Are firearms permitted?

Accepted Answer

Alpine Valley Music Theatre does not allow weapons on our property. Guests should follow all applicable laws regarding securing a weapon in a vehicle if they have it on them when they arrive. The venue will not secure weapons and will take no responsibility for any weapons left in vehicles.

Question 13

What concessions are available?

Accepted Answer

Alpine Valley Music Theatre offers a wide variety of high-quality concession options through the venue that are either plant-based or humanely raised. Come early for dinner and drinks before the show or grab a snack in between acts!Options include:

Connie's Pizza
Questlove's Cheesesteak
Impossible Burger
Nachos
Soft pretzels
Popcorn
Candy
Pepsi Products, Water, & Red Bull
Don't forget to stop by one of our drink stands for a Live Nation cocktail and more!

Concessions are located throughout the venue in the upper plaza, in remote buildings on either side of the stage, and in the expo building.

Question 14

How do I contact the venue?

Accepted Answer

Venue Phone Number &ndash; 414-455-9550Venue Email &ndash; contact@alpinestaff.comVenue Address &ndash; W2699 County Road D, Elkhorn, WI 53121Mailing Address &ndash; PO Box 921, East Troy, WI 53120

Question 15

What methods of payment are accepted?

Accepted Answer

All points of sale will only accept credit, debit or mobile pay (such as Apple Pay or Google Pay). In the event you are not carrying a credit or debit card, staff will be available on site at the Guest Services Booth in the Front Plaza to exchange cash for card, dollar for dollar, without any service fees.

Question 16

Can I bring my own water to the venue?

Accepted Answer

Guests are permitted to bring in One (1) factory sealed bottle of water up to one gallon in size. This policy is subject to change based on artist requests or safety considerations. Aluminum bottles, refillable plastic water bottles are permitted. Camelbacks are not permitted.Water fountains are located near all restroom facilities.

Question 17

Where can I drop someone off for a concert?

Accepted Answer

Drop off areas are located next to the wooden tower down the main marquee entrance. Please let the parking staff know that you are dropping someone off and they will direct you. Guests cannot remain in their vehicles during the event- they must drop off and return 45 minutes prior to the end of the show. If you are not back within 45 minutes of the end of the event- you will not be allowed to enter until the majority of cars have exited the parking lot. Local law enforcement will shut down all incoming traffic and only allow traffic out of the venue.

Question 18

How do you handle emergencies?

Accepted Answer

In the event of an emergency while on site, Alpine Valley Music Theatre has trained paramedics to assist with any medical issues. First aid is located next the main entrance (Gate 3), but any staff member with a radio can dispatch First Aid to the location needed. Local law enforcement officers are also on site for every event and can assist if needed or requested. Venue management works closely with all appropriate emergency agencies and services to ensure that we are up to date on any dangerous weather or potential crowd related issues. In the event of a weather emergency, we will communicate with guests that are inside of the facility as well as guests on their way to the venue. Please follow our social media pages for the latest developments on event days:https://www.facebook.com/AlpineValleyMusicTheatre/https://www.instagram.com/alpinevalleytheatre/

Question 19

Is there a way to get into the venue earlier, or skip the line?

Accepted Answer

For select events, guests can purchase Fast Lane passes via www.livenation.com for each event. The Fast Lane passes do not permit the guest to enter any earlier than the designated gate time, however it does have a shorter line. Fast Lane Gates are located at Gate 1.

Question 20

What time do you open the gates?

Accepted Answer

Parking lots will generally open 3 hours prior to our scheduled gate time. Gate times vary, but are usually 90-120 minutes prior to show time. Please check the specific event page as these times are subject to change. Please do not attempt to enter the venue any earlier than the designated times as you will be turned around and told to return when the parking lots open.

Question 21

Can you accommodate groups?

Accepted Answer

Alpine Valley Music Theatre does not offer group ticket sales. If you have a large party that will be attending the show, you can contact our Premium Seating Department at 312-540-2180. Premium Seating sells all VIP boxes, suites, and clubs at the venue that can accommodate larger parties than the standard ticket limit.

Question 22

I'm visiting from out of town - where should I stay?

Accepted Answer

Welcome! You can visit https://www.alpinevalleyresort.com to find details on nearby lodging.

Question 23

Can I rent a lawn chair at the venue?

Accepted Answer

Lawn chairs are available for rent and must be turned in at the end of the event. They are available to rent on site or in advance here: https://livemu.sc/3pZ8g6rNo outside chairs of any kind are allowed.

Question 24

Is there a lost & found?

Accepted Answer

If you lose an item while you are at an event, you can visit our Guest Service Office located in the Expo Building to see if it has been turned in. After an event has ended, please email a description of your item to contact@alpinestaff.com.

Question 25

What can I do if my tickets were lost or stolen?

Accepted Answer

Please report any lost or stolen tickets to Ticketmaster as soon as you are aware they are missing or destroyed. If a ticket needs to be reprinted during the event, guests can visit the box office and have their ticket reprinted for a fee.

Question 26

Where can I direct press/media requests?

Accepted Answer

All media requests must be be submitted at least a week in advance on the PR Portal - click here for access. 
Any questions regarding media should be directed to our Local Office &ndash; 312-540-2200.

Question 27

Can I host a private event at Alpine Valley Music Theatre?

Accepted Answer

Our incredible space is the perfect location to host your next corporate event, private concert, conference, fundraiser or graduation. For more information about renting, please email us or click here.

Question 28

Can I take public transportation to the venue?

Accepted Answer

Public transportation isn't actively accessible around the venue.

Question 29

If I leave the venue, can I come back in?

Accepted Answer

Re-Entry is not permitted at Alpine Valley Music Theatre. Please ensure that everything you will need for the event is brought in with you. If you do leave at any point in the evening; you will not be allowed back in without a new ticket.

Question 30

Do you recycle?

Accepted Answer

Alpine Valley Music Theatre participates in a venue wide recycling program. You will find recycling bins located throughout the venue. Please recycle where possible.

Question 31

Can I sell my extra tickets out front?

Accepted Answer

Scalping or reselling tickets is strictly prohibited on the property of the venue. Any guest caught selling tickets on property will be turned over to local law enforcement.

Question 32

Does the venue have security?

Accepted Answer

Venue security and law enforcement are located throughout the facility to ensure a safe and secure environment. All security personnel are wearing white shirts and can assist with any questions or concerns. Please do not hesitate to contact our on-site staff if any assistance is needed.Your safety and security are most important to us. The following details will outline our general venue&rsquo;s guidelines: https://www.livenation.com/venueguidelines

Question 33

What security procedures should I expect when entering?

Accepted Answer

When coming through the gates, please plan on security using metal detectors and/or a physical pat down for our search procedures. All bags are subject to inspection. If you have a medical reason for not wanting to be searched via metal detectors, please visit our First Aid station next to Gate 3 and they will give you an alternative to our metal detectors. More information can be found here https://www.livenation.com/venueguidelines/

Question 34

Where can I go for medical assistance?

Accepted Answer

First Aid is located next to the main entry gates (Gate 3) and next to Guest Services in the Expo Building. We have trained medical personnel that are able to assist with any issue you encounter. We have ambulances on site throughout the duration of the event that can transport guests if needed. If you have medication that you need stored in a refrigerator, please go to First Aid next to Gate 3 and our medical staff will assist you. If you have a condition that requires you to use a needle for medication while you are here, please do so in our medical office so the syringe can be properly disposed of.
It is recommended that guests bringing medication into the venue for necessary or possible administration during the show utilize or have with them the original container and/or label pertaining to the prescription, or other form of documentation or confirmation of personal medical use, which may be requested of the guest for examination and verification by venue staff or security.

Question 35

Where can I smoke or vape?

Accepted Answer

Designated smoking areas are in the plaza and outside the seating areas. While we do not restrict smoking on the lawn, if guests around you are complaining, we will ask you to smoke in the plazas. We appreciate your cooperation.

Question 36

Can I leave materials around about my company, or sponsor the venue?

Accepted Answer

All sponsorship inquiries should be directed to our office- please call 312-540-2200 and ask to speak with someone in sponsorship. Any handouts or presence on site needs to be cleared with venue sponsorship. If you do not have permission to be on site you will be escorted off property.

Question 37

What happens in the event of inclement weather?

Accepted Answer

All shows will go on rain or shine. However, in the event of severe weather we will keep our fans notified via our social media pages.https://www.facebook.com/AlpineValleyMusicTheatre/https://www.instagram.com/alpinevalleytheatre/
An event may be delayed, postponed, or canceled depending on the severity of the weather expected.

Question 38

How does will call work?

Accepted Answer

Will call tickets are available for pickup at the box office located next to the main gate (Gate 3). Please make sure that you have a photo ID matching the purchaser's name to pick up tickets. Any name changes need to go through Ticketmaster Customer Service- 800-653-8000.Guests are not permitted to put tickets in will call for other guests to pick up. You will need to arrange to meet your party at the facility to deliver tickets.If tickets or passes are being left for you, they will only be left at the box office. This includes meet and greet passes, backstage passes, press passes, and tickets from the tour or other promotional company. We do not get these tickets until the day of the event close to doors so please do not try to pick them up earlier. If your tickets/passes are not in will call, you will need to contact the person that left them for you to determine where they are. The box office cannot contact any member of the tour for you.