Physical Address - 3550 Cellar Door Way, Virginia Beach VA 23456Box Office Hours - 10:00 AM - 4:00 PMAdmin Hours - 9:00 AM - 5:00 PM

Address

Veterans United Home Loans Amphitheater at Virginia Beach offers a wide variety of alcoholic beverages for purchase during your time at the venue. You are not permitted to bring any alcoholic beverages into the venue.&nbsp;A valid and current Driver License or State ID card is required to purchase alcohol - guests will be required to show ID every time they purchase.

Alcohol

All Access passes or Backstage Passes are not available for purchase. Visit <a href="www.livenation.com " target="_blank" style="color: rgb(71, 80, 88);">www.livenation.com </a>to view any VIP packages that may involve a meet and greet or additional access. The venue box office does not sell any meet and greet, backstage or venue passes.

All Access Passes

Service animals are permitted inside the venue during events. Only registered working animals are permitted.

Animals - Service

We have multiple ATM's on site located near the restrooms in both the Lake Plaza and Forest Plaza

ATM's

If any assistance is needed with your vehicle please contact your normal Emergency Assistance provider.

Automobile Assistance

All bags are subject to search upon entry. Guest have the right to refuse a bag search and the venue has the right to refuse entry. If you have any items that are not allowed into the venue please return them to your vehicle.

Bag Inspections

Signs larger than 8.5 X 11 in are not permitted into the venue. This size is a standard sheet of paper. We do not allow in banners or signs that are larger than this due to the potential to block other guests view of the performance. All signs must be appropriate in nature and not be a distraction to the artist.

Banners and Signs

Bike racks are located between Administration building and parking lot A. All bikes must be removed by the end of the event. Veterans United Home Loans Amphitheater at Virginia Beach is not responsible for lost or stolen bicycles.

Bicycle Parking

For the safety of our employees and guests, the box office will be closed until further notice. Please keep checking back here for updates as to when we re-open. We appreciate your understanding and please be well. We look forward to seeing you this summer!

Box Office

SUBJECT TO CHANGE - The standard venue policy allows camera phones, disposable cameras, and small digital cameras. Any camera that has a detachable lens will be considered professional and not allowed in. If the camera lens zooms out of the camera more than 1 inch, it will be considered a professional camera and will not be allowed in. Some artists do not permit cameras so please check back for the show you will be attending to ensure that we will be allowing cameras in.

Camera Policy

The venue does not allow camping or overnight parking of any kind.

Camping

Cancellations will only occur in the event of severe weather, artist cancellation, or an act of God. In the event of a cancellation local media will be notified and any information about a potential reschedule will be made available. Refunds will be available at the point of purchase.

Cancellation Policy

Generally cell phones are permitted in the venue.&nbsp;On occasions, comedy shows in particular, cell phones usage may not be allowed due to artist requests.

Cell Phones

All of our events are all ages. Children 2 and under do not require a ticket, but must sit on a parent's lap.

Children

Veterans United Home Loans Amphitheater at Virginia Beach does not allow weapons on our property.&nbsp;Guests should follow all applicable laws regarding securing a weapon in a vehicle if they have it on them when they arrive. The venue will not secure weapons and will take no responsibility for any weapons left in vehicles.

Conceal and Carry

Veterans United Home Loans Amphitheater at Virginia Beach&nbsp;offers a wide variety of concession options through the venue. This includes cheeseburgers, hot dogs, chicken fingers, pizza, nachos, pretzels, candy, popcorn, fountain soda (Pepsi Products), water, and Red Bull. Concessions are located throughout the venue.

Concessions

Venue Phone number –&nbsp;757-368-3000Venue Email –&nbsp;<a href="www.livenation.com" target="_blank">www.livenation.com</a>Venue Address – 3550 Cellar Door Way, Virginia Beach VA 23456

Contact Information

All main concession stands take Visa / MasterCard / Discover and American Express. Smaller stands and portable concessions may be cash only. See ATM's for locations on site. All merchandise stands take all major credit cards.

Credit/Debit Cards

Our concessionaire offers free fountain sodas to guests that commit to be the designated driver for their party. Please visit the designated driver booth located in the main entry plaza.

Designated Driver

Guests are permitted to bring in One (1) factory sealed bottle of water up to one gallon in size. This policy is subject to change based on artist requests or safety considerations.&nbsp;Aluminum bottles, refillable plastic water bottles are permitted. Camelbacks are not permitted. Water fountains are located outside of each public restroom.&nbsp;Water bottle refilling stations are also located in the forest plaza.

Drinking Water

The drop off area is located at the main entrance via the Dam Neck Road Entrance. Please let the parking staff know that you are dropping someone off and they will direct you. Guests cannot remain in their vehicles during the event- they must drop off and return 45 minutes prior to the end of the show. If you are not back within 45 minutes of the end of the event- you will not be allowed to enter until the majority of cars have exited the parking lot.&nbsp;Local law enforcement will shut down all incoming traffic and only allow traffic out of the venue.

Drop Offs

In the event of an emergency while on site- Veterans United Home Loans Amphitheater at Virginia Beach has trained paramedics to assist with any medical issues. First aid is located past the main concession stand in the Lake Plaza&nbsp;but any staff member with a radio can dispatch First Aid to the location needed. Local law enforcement officers are also on site for every event and can assist if needed or requested. Venue management works closely with all appropriate emergency agencies and services to ensure that we are up to date on any dangerous weather or potential crowd related issues. In the event of a weather emergency- we will communicate with guests that are inside of the facility as well as guests on their way to the venue. Please follow our Facebook page for the latest developments on event days - <a href="https://www.facebook.com/vabeachamp" target="_blank" style="color: rgb(71, 80, 88);">https://www.facebook.com/vabeachamp</a>

Emergency

The venue begins hiring for each season in early March. If you are interested in working for the venue please visit: <a href="http://www.livenationentertainment.com/careers/seasonal/" target="_blank" style="color: rgb(43, 166, 203);">http://www.livenationentertainment.com/careers</a>

Employment Opportunities

There are a total of two entrance gates to the facility. Gates are available for use regardless of the ticket type. There is one T-Mobile Fast Lane gate located at the far left of the main entry gates, adjacent to the box office. You must have your T-Mobile Fast Lane pass to utilize this gate. The VIP Club has a separate entry gate located next to the VIP Parking lot. All guests using this gate must have the appropriate ticket to enter.

Entrance Gates

A complete listing of events can be found at <a href="https://www.livenation.com/venues/14474/veterans-united-home-loans-amphitheater-at-virginia-beach" target="_blank" style="color: rgb(71, 80, 88);">https://www.livenation.com/venues/14474/veterans-united-home-loans-amphitheater-at-virginia-beach</a>

Event Listing

If you need assistance while at an event please visit one of our guest services areas located in each plaza.

Fan Assistance

Veterans United Home Loans Amphitheater at Virginia Beach will do our best to get any fan mail sent to the venue to the appropriate parties. We cannot guarantee that any package or letter will be given to an artist. We recommend visiting the artist’s website and sending any items to their designated address. We are not responsible for returning anything that is sent to the venue for an artist.

Fan Mail

For select events guests can purchase T-Mobile Fast Lane passes via&nbsp;<a href="http://www.livenation.com/" target="_blank" style="color: rgb(43, 166, 203);">www.livenation.com</a>&nbsp;for each event. The T- Mobile Fast Lane passes provide a designated line and entry before the general public. The T- Mobile Fast Lane Gate is located at the far left of the main entry gate, adjacent to the box office.

Fast Lane

Parking lots will generally open one hour prior to our scheduled gate time. Gate times vary, but are usually one and a half hours prior to show time. Please check the specific event page as these dates are subject to change. Please do not attempt to enter the venue any earlier than the designated times as you will be turned around and told to return when the parking lots open.

Gate Times

If you have a large party that will be attending the show and are interested in hospitality options, please contact our Premium Seating Department at 757-368-3017. Premium Seating sells all VIP boxes, suites, and clubs at the venue that can accommodate larger parties than the standard ticket limit.

Group Ticket Sales

Guests are expected to behave respectfully and in accordance with venue policy, state and local laws. Any guest that is acting in a manner that venue management deems unsafe can be subject to eviction. If a guest violates a state or local law they will be subject to any tickets or punishment deemed necessary by local law enforcement. <img src="https://lnvenues-cms.s3.amazonaws.com/c/7/0/a/c70a8489ff2466400b43.png">

Guest Conduct

Veterans United Home Loans Amphitheater at Virginia Beach strives to ensure that all of our guests have a great time at our venue. If you need additional assistance while you are here please make sure you let us know. <ul><li>Ticketing- ADA tickets can be purchased online via&nbsp;<a href="http://www.livenation.com/" target="_blank" style="color: rgb(43, 166, 203);">www.livenation.com</a>. You do not need to call the box office to place an order as all of our accessible tickets are available through <a href="www.livenation.com" target="_blank">www.livenation.com</a>. Look for the&nbsp;<img src="https://lnvenues-cms.s3.amazonaws.com/f/8/2/8/f8280e2f9cb8d1826c7d.png">&nbsp;&nbsp;logo on the Find Tickets page to view all available accessible seats. We do have accessible seating in every price range, but be advised it does occasionally sell out. We have very limited seating available for guests on the day of the event so please make sure you purchase accessible seating when you order tickets.</li><li>Day of Show Parking- Accessible Parking is located in both lots A and B. Let the parking staff know that you need accessible parking and they will direct you to this lot. You do not need to have an accessible placard in order to park in this lot, but please be advised that parking is limited. If you do not absolutely need accessible parking- please park in the general lots.&nbsp;</li><li>Accessible Stations- if you have questions or need assistance we have booths staffed&nbsp;with Guest Service employees to help answer questions related to seating or other accommodations. These stations are located in all three plazas.&nbsp;</li><li>Unexpected Needs- if you have had an injury or illness that prevents you from using the original seat you purchased we strongly recommend going through <a href="www.livenation.com" target="_blank">www.livenation.com</a> to exchange all tickets for accessible. We will have a very limited number of seats available on the day of the show for such issues, but we cannot guarantee we will be able to seat you. Please remember that accessible seating permits for the guest with the accessible need and one companion.</li><li>Interpreter Requests- if you will need an interpreter for an event please give us at least 2 weeks notice to secure. Guests that request an interpreter will need to pick up their tickets at will call. When the tickets are picked up we will introduce you to your interpreter for the evening and take you to your seats. There is no charge for interpreter services. Please call the box office at 757-368-3000 to arrange for an interpreter for your visit.</li><li>Accommodations- all venue bathrooms, concession stands, and merchandise stands are accessible.&nbsp;</li></ul>

Guests with Disabilities

Guests that require assisted listening devices can contact our venue office prior to the event to arrange for a device. Please give us at least 2 days notice. Guests that require interpreter service can call the venue and arrange this for any event. We need at least 2 weeks notice to secure an interpreter. We can be reached at 757-368-3000.

Hearing Assistance

<ul><li>Average size bags/back packs</li><li>Cameras – non professional only, no detachable lenses</li><li>Food – in a clear, 1-gallon ziploc bag</li><li>Lawn Chairs – beach chairs and camping style chairs (*subject to change per event, check the Day of Show tab)&nbsp;</li><li>Water – up to 1 gallon in a factory sealed or empty bottle</li></ul>

Items ALLOWED to be brought in to venue:

<ul><li>Weapons of any kind</li><li>Alcohol</li><li>Illegal drugs/substances</li><li>Glass containers</li><li>Cans</li><li>Hard sided/large coolers</li><li>Large or oversized bags/back packs, such as luggage, duffel bags, or industrial/camping-sized back packs</li><li>Laser pointers</li><li>Animals (except service animals)</li><li>Fireworks</li></ul>

Items NOT-ALLOWED to be brought in to venue include, but are not limited to:

Lawn chairs are available for rent for $5.00&nbsp;per chair and must be turned in at the end of the event. Guests are able to bring their own lawn chairs.&nbsp;Lawn chairs may also be purchased in advance at <a href="www.livenation.com" target="_blank" style="color: rgb(71, 80, 88);">www.livenation.com</a>.

Lawn Chair Rental

The lawn is always first come, first serve. Guests may notice a row or seat number on their lawn ticket, but that is only used for tracking purposes. There are no assigned seats on the lawn.&nbsp;

Lawn Seating

If you lose an item while you are at an event- you can visit our Guest Services stand located in the Entry Plaza&nbsp;to see if it has been turned in.&nbsp;

Lost and Found

Please report any lost or stolen tickets to Ticketmaster as soon as you are aware they are missing or destroyed. If a ticket needs to be reprinted during the event - guests can visit the box office and have their ticket reprinted for a fee.

Lost or Stolen Tickets

Any media inquiries need to be directed to our Local Office – 757-368-3000.

Media Relations / Press Passes

First Aid is located past the main concession stand in the Lake Plaza. We have trained medical personnel that are able to assist with any issue you encounter. We have ambulances on site throughout the duration of the event that can transport guests if needed. If you have medication that you need stored in a refrigerator please notify a staff member upon entry into the venue or go to our Guest Services location in the Entry Plaza and our medical staff will assist you. If you have a condition that requires you to use a needle for medication while you are here- please do so in our medical office so the syringe can be properly disposed of.

Medical Assistance

Merchandise will be available for all concerts at our Concert Gear booths located in all three plazas.&nbsp;For Festival shows- there will be merchandise located throughout the facility and sold by various vendors. All concert gear is property of the artist and the venue has no responsibility related to the craftsmanship or style of any merchandise. Please make sure you check that you have the correct size and there are no defects in the shirt before you walk away from the stand. The venue cannot assist with replacing or refunding any merchandise after the event has ended.

Merchandise

Motorcycles can park at our Preferred Parking Lot, located at the Dam Neck Road entrance. There is no additional fee for motorcycle parking.

Motorcycle Parking

There is no overnight parking permitted at the venue. Any unauthorized vehicles on site prior to an event or after an event will be towed at the owners expense.

Overnight Parking

General parking is included in the price of your ticket.&nbsp;General Parking lots are accessible via Concert Drive or Dam Neck Road.&nbsp;You may upgrade to Preferred Parking, which is accessible via the Dam Neck Road entrance, and located close to the main entry gates.&nbsp;Admission to the Preferred Parking lot can be purchased in advance or on-site if available.&nbsp;Oversized vehicles will be charged an additional fee to park.&nbsp;You may purchased oversized vehicle parking in advance through <a href="www.livenation.com" target="_blank" style="color: rgb(71, 80, 88);">www.livenation.com</a> or on-site.&nbsp;Space is limited.&nbsp;The VIP parking lot is accessible through Concert Drive.&nbsp;The VIP lot is permit controlled.

Parking

Local law enforcement are on site for every event and are responsible for directing all traffic into the venue. On Duty law enforcement officers are the only individuals able to carry a weapon on our property. We do not allow conceal and carry weapons to be brought onto our property nor we will secure them.

Police Assistance

Preferred Parking is available for every event. The price will vary based on event. This can be purchased prior to the show via <a href="www.livenation.com" target="_blank" style="color: rgb(71, 80, 88);">www.livenation.com </a>or on site at the venue. Preferred Parking is located&nbsp;adjacent to the main entry gates and is accessible via Dam Neck Road. Premier Parking&nbsp;does not&nbsp;guarantee early exit out of the parking lot.

Preferred Parking

If you are interested in purchasing a box or season seats for the season please contact our PSS department at 757-368-3017.&nbsp;Neither the venue receptionists nor the box office can answer questions regarding pricing or availability for these boxes.

Premium / VIP Seating

Public Transportation

Re-Entry is not permitted at Veterans United Home Loans Amphitheater at Virginia Beach.&nbsp;&nbsp;Please ensure that everything you will need for the event is brought in with you. If you do leave at any point in the evening- you will not be allowed back in without a new ticket.

Re-Entry

Veterans United Home Loans Amphitheater at Virginia Beach participates in a venue wide recycling program. You will find recycling bins located throughout the venue. Please recycle where possible.

Recycling

Restrooms are located in both the Lake Plaza and Forest Plaza.&nbsp;&nbsp;

Restrooms

Scalping or reselling tickets is strictly prohibited on the property of the venue. Any guest caught selling tickets on property will be turned over to local law enforcement.

Scalping Tickets

Venue security and law enforcement are located throughout the facility to ensure a safe and secure environment. All security personnel are wearing white shirts and can assist with any questions or concerns. Please do not hesitate to contact our on-site staff if any assistance is needed. Your safety and security are most important to us.&nbsp;The following details will outline our general venue’s guidelines: <a href="https://www.livenation.com/venueguidelines" target="_blank" style="color: rgb(43, 166, 203);">https://www.livenation.com/venueguidelines</a> <img src="https://lnvenues-cms.s3.amazonaws.com/e/e/d/f/eedfb1bb14a780e36e73.png">

Security

When coming through the gates, please plan on security using metal detectors and/or a physical pat down for our search procedures.&nbsp;All bags are subject to inspection.&nbsp;If you have a medical reason for not wanting to be searched via metal detectors, please ask to speak with a supervisor or one of our medical personnel and they will give you an alternative to our metal detectors. More information can be found here&nbsp;<a href="https://www.livenation.com/venueguidelines/" target="_blank" style="color: rgb(43, 166, 203);">https://www.livenation.com/venueguidelines/</a>

Security Procedures

Smoking, including e-cigarettes and vaporizers, is not permitted in the reserved seating area.&nbsp;While we do not restrict smoking on the lawn - if guests around you are complaining we will ask you to smoke in the plazas. We appreciate your cooperation.

Smoking

All sponsorship inquiries should be directed to our office- please call 757-368-3000 and ask to speak with someone in sponsorship. Any handouts or presence on site needs to be cleared with venue sponsorship. If you do not have permission to be on site you will be escorted off property.

Sponsorship / Hand Outs

Are not permitted because there is nowhere for them to be stored. The lawn has an incline that makes it unsafe for strollers to be on the lawn.

Strollers

Tailgating&nbsp;is not permitted.

Tailgating

Some shows do allow audio recording so please contact us prior to the event you are attending to confirm if this will be allowed.

Taping

Taxis drop off and pick-up guests outside of the main entrance gate.&nbsp;There is a designated drop off and pick-up tent located at the main entrance.

Taxis

Traffic is controlled by local law enforcement and the venue.&nbsp;We strongly recommend&nbsp;early arrival and carpooling when possible. Please check local traffic reports for real time updates.

Traffic

There is a designated Uber drop off and pick up tent located at the main entrance and accessible via Dam Neck Road.&nbsp;All Uber drivers will be directed to this location.&nbsp;In addition, we have designated Uber parking, located adjacent to the pick up/drop off tent,&nbsp;for additional pick up at the end of the event.&nbsp;Uber drivers will let riders know what parking space they are located in.

Uber

Are typically permitted in the venue; however this does vary by show.&nbsp;Please call 757-368-3000 for specific show information or visit the day of show information.

Umbrellas

Upgrades are available in advance through <a href="www.livenation.com" target="_blank" style="color: rgb(71, 80, 88);">www.livenation.com</a>.&nbsp;For availability day of show, visit&nbsp;&nbsp;<a href="http://www.lnexperience.com/" target="_blank" style="color: rgb(43, 166, 203);">www.lnexperience.com</a>&nbsp;to download the program and see all of the upgrades and experiences we have available.

Upgrades

Our VIP Club is located in the Lake Plaza and is exclusive to our Premium Seat clients; however, we do offer limited access to the VIP Club through <a href="www.livenation.com" target="_blank" style="color: rgb(71, 80, 88);">www.livenation.com</a>.&nbsp;If you are interested in Premium Seats, please call 757-368-3017.

VIP Club

The VIP lot is located in the B lot and accessible via Concert Drive. Guests must have a pass or be on the parking list to access these lots.&nbsp;

VIP Parking

All shows will go on rain or shine. However, in the event of severe weather we will keep our fans notified via our social media pages. <a href="https://www.facebook.com/vabeachamp" target="_blank">https://www.facebook.com/vabeachamp</a> An event may be delayed, postponed, or canceled depending on the severity of the weather expected.

Weather

Will call tickets are available for pickup at the box office located (Insert Location Information). Please make sure that you have a photo ID matching the purchasers name to pick up tickets. Any name changes need to go through Ticketmaster Customer Service- 800-653-8000. Guests are not permitted to put tickets in will call for other guests to pick up. You will need to arrange to meet your party at the facility to deliver tickets. If tickets or passes are being left for you- they will only be left at the box office. This includes meet and greet passes, backstage passes, press passes, and tickets from the tour or other promotional company. We do not get these tickets until the day of the event close to doors so please do not try to pick them up earlier. If your tickets/passes are not in will call you will need to contact the person that left them for you to determine where they are. The box office cannot contact any member of the tour for you.

Will Call

Dog Haus is a craft hot dog concept known for its gourmet hot dogs, sausages, and Loaded Tater Tots. Dog Haus has garnered critical acclaim and national attention for its signature all beef dogs and hand-crafted sausages with no added nitrates, all of which are served on grilled King’s Hawaiian rolls. All of our delicious creations pair beautifully with one of our local craft beer offerings.

Dog Haus

Top Chef fan favorite Fabio Viviani is bringing a taste of Italy to Veterans United! Swing by for his twists on traditional ravioli & a classic chicken sandwich. Remember to pick up a side of truffle potato skins.

Fabio Viviani

Last year we served up over 20k plant-based Impossible burgers across the country. This year we are proud to be introducing Questlove’s Cheesesteak – a new version of the Philly classic using Impossible meat.

Questlove’s Cheesesteak

Chef Art Smith brings southern comfort food to Virginia Beach with his signature mouthwatering fried chicken & homemade cheddar biscuits. Plus you can pick up a side of his classic macaroni & cheese (ideal for sharing).

Veterans United Home Loans Amphitheater at Virginia Beach

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