Question 1

What is your address?

Accepted Answer

Our Address is 3550 Cellar Door Way, Virginia Beach VA 23456

Question 2

Does the venue have administrative hours of operation?

Accepted Answer

Generally, our Admin Hours are from 9:00 AM - 5:00 PM.

Question 3

What are your alcohol policies?

Accepted Answer

Veterans United Home Loans Amphitheater at Virginia Beach offers a wide variety of alcoholic beverages for purchase during your time at the venue. You are not permitted to bring any alcoholic beverages into the venue. A valid and current Driver License or State ID card is required to purchase alcohol - guests will be required to show ID every time they purchase.

Question 4

Where can I get all-access passes?

Accepted Answer

All Access passes or Backstage Passes are not available for purchase. Visit www.livenation.com to view any VIP packages that may involve a meet and greet or additional access. The venue box office does not sell any meet and greet, backstage or venue passes.

Question 5

Can I bring a service animal?

Accepted Answer

Service animals are permitted inside the venue during events. Only registered working animals are permitted.

Question 6

Who do I contact for automobile assistance?

Accepted Answer

If any assistance is needed with your vehicle please contact your normal Emergency Assistance provider.

Question 7

What are your bag policies for entry?

Accepted Answer

All bags are subject to search upon entry. Guest have the right to refuse a bag search and the venue has the right to refuse entry. If you have any items that are not allowed into the venue please return them to your vehicle.
Please note that we we require either a clear plastic, vinyl, or pvc bag (maximum size 12" x 6" x 12") OR small clutch bags that don't need to be clear (maximum size 6" x 9")

Question 8

Can I bring banners or signs to into the venue?

Accepted Answer

Signs larger than 8.5 X 11 in are not permitted into the venue. This size is a standard sheet of paper. We do not allow in banners or signs that are larger than this due to the potential to block other guests view of the performance. All signs must be appropriate in nature and not be a distraction to the artist.

Question 9

Is there bicycle parking?

Accepted Answer

Yes! Bike racks are located between Administration building and parking lot A. All bikes must be removed by the end of the event. Veterans United Home Loans Amphitheater at Virginia Beach is not responsible for lost or stolen bicycles.

Question 10

What are your box office hours?

Accepted Answer

Our Box Office is currently open Mondays and Fridays from 10am - 4pm. If you have any Box Office related questions please contact us at vabeachboxoffice@livenation.com. Generally when we change box office hours we also post on all venue social channels.

Question 11

Can I bring a camera to the show?

Accepted Answer

SUBJECT TO CHANGE - The standard venue policy allows camera phones, disposable cameras, and small digital cameras. Any camera that has a detachable lens will be considered professional and not allowed in. If the camera lens zooms out of the camera more than 1 inch, it will be considered a professional camera and will not be allowed in. Some artists do not permit cameras so please check back for the show you will be attending to ensure that we will be allowing cameras in.

Question 12

Can I camp at the venue?

Accepted Answer

The venue does not allow camping or overnight parking of any kind.

Question 13

What happens if my show cancels?

Accepted Answer

Cancellations will only occur in the event of severe weather, artist cancellation, or an act of God. In the event of a cancellation local media will be notified and any information about a potential reschedule will be made available. Refunds will be available at the point of purchase.

Question 14

Is my cell phone permitted at my show?

Accepted Answer

Generally cell phones are permitted in the venue. On occasions, comedy shows in particular, cell phones usage may not be allowed due to artist requests.

Question 15

Are children permitted?

Accepted Answer

All of our events are all ages. Children 2 and under do not require a ticket, but must sit on a parent's lap.

Question 16

Are firearms permitted?

Accepted Answer

Veterans United Home Loans Amphitheater at Virginia Beach does not allow weapons on our property. Guests should follow all applicable laws regarding securing a weapon in a vehicle if they have it on them when they arrive. The venue will not secure weapons and will take no responsibility for any weapons left in vehicles.

Question 17

Do you have food and drinks at the venue?

Accepted Answer

Veterans United Home Loans Amphitheater at Virginia Beach offers a wide variety of concession options through the venue. This includes cheeseburgers, hot dogs, chicken fingers, pizza, nachos, pretzels, candy, popcorn, fountain soda (Pepsi Products), water, and Red Bull.
Concessions are located throughout the venue.

Question 18

How can I contact the venue?

Accepted Answer

Venue Phone number &ndash; 757-368-3000Venue Email &ndash; www.livenation.comVenue Address &ndash; 3550 Cellar Door Way, Virginia Beach VA 23456

Question 19

What methods of payment are allowed inside?

Accepted Answer

All points of sale will only accept credit or debit. In the event you are not carrying a credit or debit card, staff will be available on-site at the main gate merchandise booth to exchange cash for card, dollar for dollar, without any service fees.

Question 20

Are there any perks for designated drivers?

Accepted Answer

Our concessionaire offers free fountain sodas to guests that commit to be the designated driver for their party. Please visit the designated driver booth located in the main entry plaza.

Question 21

Can I bring my own water to the venue?

Accepted Answer

Guests are permitted to bring in One (1) factory sealed bottle of water up to one gallon in size. This policy is subject to change based on artist requests or safety considerations. Aluminum bottles, refillable plastic water bottles are permitted. Camelbacks are not permitted.
Water fountains are located outside of each public restroom. Water bottle refilling stations are also located in both the Lake Plaza and the Forest Plaza.

Question 22

Where can I drop someone off for a concert?

Accepted Answer

The drop off area is located at the main entrance via the Dam Neck Road Entrance. Please let the parking staff know that you are dropping someone off and they will direct you. Guests cannot park and remain in their vehicles at the drop off locatoin during the event- they must drop off and return 45 minutes prior to the end of the show. If you are not back within 45 minutes of the end of the event- you will not be allowed to enter until the majority of cars have exited the parking lot. Local law enforcement will shut down all incoming traffic and only allow traffic out of the venue.

Question 23

How do you handle emergencies?

Accepted Answer

In the event of an emergency while on site- Veterans United Home Loans Amphitheater at Virginia Beach has trained paramedics to assist with any medical issues. First aid is located past the main concession stand in the Lake Plaza but any staff member with a radio can dispatch First Aid to the location needed. Local law enforcement officers are also on site for every event and can assist if needed or requested. Venue management works closely with all appropriate emergency agencies and services to ensure that we are up to date on any dangerous weather or potential crowd related issues. In the event of a weather emergency- we will communicate with guests that are inside of the facility as well as guests on their way to the venue. Please follow our Facebook page for the latest developments on event days - https://www.facebook.com/vabeachamp

Question 24

Are you hiring?

Accepted Answer

Yes! The venue begins hiring for each season in early March. If you are interested in working for the venue please visit: https://venuenationjobs.com/virginia-beach/ and stay tuned to social media for other updates.

Question 25

Where do I enter the venue?

Accepted Answer

There are a total of two entrance gates to the facility. Gates are available for use regardless of the ticket type. There is one Fast Lane gate located at the far left of the main entry gates, adjacent to the box office. You must have your Fast Lane pass to utilize this gate. The VIP Club has a separate entry gate located next to the VIP Parking lot. All guests using this gate must have the appropriate ticket to enter.

Question 26

Where can I find your upcoming show schedule?

Accepted Answer

A complete listing of events can be found at https://www.livenation.com/venues/14474/veterans-united-home-loans-amphitheater-at-virginia-beach

Question 27

Where can I get assistance inside the venue?

Accepted Answer

If you need assistance while at an event please visit one of our guest services areas located in each plaza.

Question 28

Can you get some fan mail to a band?

Accepted Answer

Veterans United Home Loans Amphitheater at Virginia Beach will do our best to get any fan mail sent to the venue to the appropriate parties. We cannot guarantee that any package or letter will be given to an artist. We recommend visiting the artist&rsquo;s website and sending any items to their designated address. We are not responsible for returning anything that is sent to the venue for an artist.

Question 29

Is there a way to get into the venue earlier, or skip the line?

Accepted Answer

For select events guests can purchase Fast Lane passes via www.livenation.com for each event. The Fast Lane passes provide a designated line and entry before the general public. The Fast Lane Gate is located at the far left of the main entry gate, adjacent to the box office.

Question 30

What time do you open the gates?

Accepted Answer

Parking lots will generally open one hour prior to our scheduled gate time. Gate times vary, but are usually one and a half hours prior to show time. Please check the specific event page as these dates are subject to change. Please do not attempt to enter the venue any earlier than the designated times as you will be turned around and told to return when the parking lots open.

Question 31

Can you accommodate groups?

Accepted Answer

If you have a large party that will be attending the show and are interested in hospitality options, please contact our Premium Seating Department at 757-368-3021. Premium Seating sells all VIP boxes, suites, and clubs at the venue that can accommodate larger parties than the standard ticket limit.

Question 32

How should guests behave at a concert?

Accepted Answer

Guests are expected to behave respectfully and in accordance with venue policy, state and local laws. Any guest that is acting in a manner that venue management deems unsafe can be subject to eviction. If a guest violates a state or local law they will be subject to any tickets or punishment deemed necessary by local law enforcement. We reserve the right to deny entry to any guest for any reason or no reason. If a guest is denied entry to any event, such guest will be issued a refund of the face value of the ticket for the event.

Question 33

What accommodations exist for guests with disabilities?

Accepted Answer

Veterans United Home Loans Amphitheater at Virginia Beach strives to ensure that all of our guests have a great time at our venue. If you need additional assistance while you are here please make sure you let us know.

Ticketing- ADA tickets can be purchased online via www.livenation.com. You do not need to call the box office to place an order as all of our accessible tickets are available through www.livenation.com. Look for the   logo on the Find Tickets page to view all available accessible seats. We do have accessible seating in every price range, but be advised it does occasionally sell out. We have very limited seating available for guests on the day of the event so please make sure you purchase accessible seating when you order tickets.
Day of Show Parking- Accessible Parking is located in both lots A and B. Let the parking staff know that you need accessible parking and they will direct you to this lot. You do not need to have an accessible placard in order to park in this lot, but please be advised that parking is limited. If you do not absolutely need accessible parking- please park in the general lots. 
Accessible Stations- if you have questions or need assistance we have booths staffed with Guest Service employees to help answer questions related to seating or other accommodations. These stations are located in all three plazas. 
Unexpected Needs- if you have had an injury or illness that prevents you from using the original seat you purchased we strongly recommend going through www.livenation.com to exchange all tickets for accessible. We will have a very limited number of seats available on the day of the show for such issues, but we cannot guarantee we will be able to seat you. Please remember that accessible seating permits for the guest with the accessible need and one companion.
Interpreter Requests- if you will need an interpreter for an event please give us at least 2 weeks notice to secure. Guests that request an interpreter will need to pick up their tickets at will call. When the tickets are picked up we will introduce you to your interpreter for the evening and take you to your seats. There is no charge for interpreter services. Please call the box office at 757-368-3000 to arrange for an interpreter for your visit.
Accommodations- all venue bathrooms, concession stands, and merchandise stands are accessible.

Question 34

Can you provide hearing assistance?

Accepted Answer

Guests that require assisted listening devices can contact our venue office prior to the event to arrange for a device. Please give us at least 2 days notice. Guests that require interpreter service can call the venue and arrange this for any event. We need at least 2 weeks notice to secure an interpreter. We can be reached at 757-368-3000.

Question 35

What items ARE allowed to be brought into the venue?

Accepted Answer

Clear plastic, vinyl or PVC tote bags no larger than 12&rdquo; x 6&rdquo; x 12&rdquo; and/or small clutch bags (6&rdquo;x 9&rdquo;). 
Small Blankets / Beach Towels
Cameras - nonprofessional only, no detachable lenses
Food - in a clear, 1-gallon ziplock bag
Water - up to 1 gallon in a factory sealed or empty bottle
Lawn chairs without roof or leg extensions. Please note that bags for camping style chairs are not permitted

Question 36

What items are NOT allowed to be brought into the venue?

Accepted Answer

Weapons of any kind
Alcohol
Illegal drugs/substances
Glass containers
Cans
Un-clear bags larger than 6&rdquo;x 9&rdquo;
Clear bags larger than 12&rdquo;x 6&rdquo;x 12"
Laser pointers
Animals (except service animals)
Fireworks
UAV (Drone)
Any item deemed to be dangerous
Bags for camping style lawn chairs

Question 37

Can I rent a lawn chair at the venue?

Accepted Answer

Lawn chairs are available for rent for $10.00 per chair and must be turned in at the end of the event. Guests are able to bring their own lawn chairs; however, bags for camping style chairs are not permitted. Lawn chairs may also be purchased in advance at www.livenation.com.

Question 38

What policies exist for lawn seating?

Accepted Answer

The lawn is always first come, first serve. Guests may notice a row or seat number on their lawn ticket, but that is only used for tracking purposes. We do offer a limited number of reserved seating on the lawn for select shows. These "reserved lawn" tickets may be purchased in advance at www.livenation.com.

Question 39

Do you have a 'Lost & Found' at the venue?

Accepted Answer

If you lose an item while you are at an event- you can visit our Guest Services stand located in the Entry Plaza to see if it has been turned in.

Question 40

What can I do if my tickets were lost or stolen?

Accepted Answer

Please report any lost or stolen tickets to Ticketmaster as soon as you are aware they are missing or destroyed. If a ticket needs to be reprinted during the event - guests can visit the box office and have their ticket reprinted for a fee.

Question 41

Where can I direct press/media requests?

Accepted Answer

Any media inquiries need to be directed to our Local Office &ndash; 757-368-3000.

Question 42

Where can I go for medical assistance?

Accepted Answer

First Aid is located past the main concession stand in the Lake Plaza. We have trained medical personnel that are able to assist with any issue you encounter. We have ambulances on site throughout the duration of the event that can transport guests if needed. If you have medication that you need stored in a refrigerator please notify a staff member upon entry into the venue or go to our Guest Services location in the Entry Plaza and our medical staff will assist you. If you have a condition that requires you to use a needle for medication while you are here- please do so in our medical office so the syringe can be properly disposed of.

Question 43

Where can I buy artist merchandise at my show?

Accepted Answer

Merchandise will be available for all concerts at our Concert Gear booths located in all three plazas. For Festival shows- there will be merchandise located throughout the facility and sold by various vendors. All concert gear is property of the artist and the venue has no responsibility related to the craftsmanship or style of any merchandise. Please make sure you check that you have the correct size and there are no defects in the shirt before you walk away from the stand. The venue cannot assist with replacing or refunding any merchandise after the event has ended.

Question 44

Where can I park my motorcycle?

Accepted Answer

Motorcycles can park at our Preferred Parking Lot, located at the Dam Neck Road entrance. There is no additional fee for motorcycle parking.

Question 45

Can I leave my vehicle overnight?

Accepted Answer

There is no overnight parking permitted at the venue. Any unauthorized vehicles on site prior to an event or after an event will be towed at the owners expense.

Question 46

What are your parking policies?

Accepted Answer

General parking is included in the price of your ticket. General Parking lots are accessible via Concert Drive or Dam Neck Road. You may upgrade to Preferred Parking or Reserved Parking, which is accessible via the Dam Neck Road entrance, and located close to the main entry gates. Admission to the Preferred Parking or Reserved Parking lot can be purchased in advance or on-site if available. Oversized vehicles will be charged an additional fee to park. You may purchase oversized vehicle parking in advance through www.livenation.com or on-site. Space is limited. The VIP parking lot is accessible through Concert Drive. The VIP lot is permit controlled.

Question 47

Is police assistance available?

Accepted Answer

Local law enforcement are on site for every event and are responsible for directing all traffic into the venue. On Duty law enforcement officers are the only individuals able to carry a weapon on our property. We do not allow conceal and carry weapons to be brought onto our property nor we will secure them.

Question 48

Can I park closer to the entry?

Accepted Answer

Preferred Parking is available for every event. The price will vary based on event. This can be purchased prior to the show via www.livenation.com or on site at the venue. Preferred Parking is located adjacent to the main entry gates and is accessible via Dam Neck Road. Preferred Parking does not guarantee early exit out of the parking lot.

Question 49

Do you have VIP Seating or other amenities?

Accepted Answer

If you are interested in purchasing a box or season seats for the season please contact our PSS department at 757-368-3021. Neither the venue receptionists nor the box office can answer questions regarding pricing or availability for these boxes.

Question 50

Can I host a private event at Veterans United Home Loans Amphitheater?

Accepted Answer

Our incredible space is the perfect location to host your next corporate event, private concert, conference, fundraiser or graduation. For more information about renting, please email us or click here.

Question 51

Do you recycle?

Accepted Answer

Veterans United Home Loans Amphitheater at Virginia Beach participates in a venue wide recycling program. You will find recycling bins located throughout the venue. Please recycle where possible.

Question 52

If I leave the venue, can I come back in?

Accepted Answer

Re-Entry is not permitted at Veterans United Home Loans Amphitheater at Virginia Beach.  Please ensure that everything you will need for the event is brought in with you. If you do leave at any point in the evening- you will not be allowed back in without a new ticket.

Question 53

Where are restrooms located?

Accepted Answer

Restrooms are located in both the Lake Plaza and Forest Plaza.

Question 54

Can I sell my extra tickets out front?

Accepted Answer

Scalping or reselling tickets is strictly prohibited on the property of the venue. Any guest caught selling tickets on property will be turned over to local law enforcement.

Question 55

Does the venue have security?

Accepted Answer

Venue security and law enforcement are located throughout the facility to ensure a safe and secure environment. All security personnel are wearing white shirts and can assist with any questions or concerns. Please do not hesitate to contact our on-site staff if any assistance is needed.
Your safety and security are most important to us. The following details will outline our general venue&rsquo;s guidelines: https://www.livenation.com/venueguidelines

Question 56

What security procedures should I expect when entering?

Accepted Answer

When coming through the gates, please plan on security using metal detectors and/or a physical pat down for our search procedures. All bags are subject to inspection. If you have a medical reason for not wanting to be searched via metal detectors, please ask to speak with a supervisor or one of our medical personnel and they will give you an alternative to our metal detectors. More information can be found here https://www.livenation.com/venueguidelines/

Question 57

Where can I smoke or vape?

Accepted Answer

Smoking, including e-cigarettes and vaporizers, is not permitted in the reserved seating area. While we do not restrict smoking on the lawn - if guests around you are complaining we will ask you to smoke in the plazas. We appreciate your cooperation.

Question 58

Can I leave materials around about my company, or sponsor the venue?

Accepted Answer

All sponsorship inquiries should be directed to our office- please call 757-368-3000 and ask to speak with someone in sponsorship. Any handouts or presence on site needs to be cleared with venue sponsorship. If you do not have permission to be on site you will be escorted off property.

Question 59

Can I bring a stroller?

Accepted Answer

Are not permitted because there is nowhere for them to be stored. The lawn has an incline that makes it unsafe for strollers to be on the lawn.

Question 60

What are your tailgating policies?

Accepted Answer

Tailgating is not permitted.

Question 61

Can I record the show that I'm attending?

Accepted Answer

Some shows do allow audio recording so please contact us prior to the event you are attending to confirm if this will be allowed.

Question 62

Where do I go for taxis / ride-share?

Accepted Answer

Taxis drop off and pick-up guests outside of the main entrance gate. There is a designated drop off and pick-up tent located at the main entrance.

Question 63

Will there be traffic on my way into or out of the venue?

Accepted Answer

Traffic is controlled by local law enforcement and the venue. We strongly recommend early arrival and carpooling when possible. Please check local traffic reports for real time updates.

Question 64

Can I bring an umbrella?

Accepted Answer

Are typically permitted in the venue; however this does vary by show. Please call 757-368-3000 for specific show information or visit the day of show information.