Know Before You Go
We can’t wait to see you at Glen Helen Amphitheater! Here’s what to expect when you visit us again. *Keep an eye on our website and social media handles, as guidelines are subject to change.
- Parking Lots Open: 3:00PM
- Lakeside Pre-Party (Free) Begins: 3:00PM
- Doors Open: 6:00PM
- Show Begins: 7:30PM
Please review Clear Bag Policy, Mobile Ticketing, and Contactless Payment information before you arrive:
- A clear bag policy is in place. Clear bags up to 12” x 6” x 12” or small clutch bags up to 6” x 9” (doesn’t have to be clear) are allowed in the venue. All bags will be searched prior to entry. Bags that are not clear will be subject to additional search. Guests have the right to refuse a bag search and the venue has the right to refuse entry.
- All our events will be Mobile Entry. That means your mobile device will be used to gain access to the event. Tickets will not be emailed or available for print. For more information on mobile entry, click here. Phone troubles? Visit the box office on event day for assistance. Be prepared to show your ID.
- All points of sale will only accept credit or debit. All concession stands take Visa / MasterCard / Discover and American Express. All merchandise stands take all major credit cards. Cash to card located at the General Store in Plaza B.
Items ALLOWED to be brought in to the venue:
- Small clutch up to 6” x 9”
- Clear, plastic, or PVC tote bag no larger than 12" x 12" x 6"
- Cameras – nonprofessional only, no detachable or external zoom lenses
- Signs 8.5" x 11" or smaller only
- Food – in a clear, 1-gallon Ziplock bag
- Water – up to 1 gallon in a factory-sealed plastic bottle (Not frozen)
- Lotion sunblock
- Sealed tampons
- Sealed chapstick
- Vape pens/E-cigarettes (NO refill juice/extra tanks)
- Small towels
- Low back beach chairs
Items NOT-ALLOWED to be brought in to the venue include but are not limited to:
- Weapons of any kind (including pepper spray)
- Illegal drugs/substances
- Glass containers
- Cans and aluminum water containers
- Coolers/Ice chests
- Large or oversized bags/backpacks, such as luggage, duffel bags, or industrial/camping-sized backpacks or anything larger than 12"x12"x6"
- Laser pointers
- Animals (except service animals)
- Sitting pillows
- Beach balls
- Aerosol cans
- Large metal key chains
- Wallets with chains or chain accessories
- Open containers of any kind
- Camelbaks/Water backpacks
- Spray sunblock
- Misting fans
- Frozen water bottles
- Unsealed cigarettes
- Flags (of any type)
Live Nation reserves the right to adjust Glen Helen Amphitheater policies at its sole discretion or the discretion of artists without any prior notice.
Parking Gate 1: Pick-up / Drop-off
Parking Gate 1, 3, & 4: Paid Parking
Parking Gate 5-11: General Parking
GENERAL PARKING: Every ticket includes general parking. General parking gates typically open 2 hours before the event on day of show.
PREMIER PARKING: A premier spot that will allow for parking closer to the entrance at Glen Helen Amphitheater. Limited number of spaces.
GUARANTEED PARKING: A guaranteed parking spot, right up front – the closest parking you could get with the entrance just a few steps away. Limited spaces available.
LIMO/RV PARKING: Limited number of spaces. No overnight parking.
Purchase parking here.
Taxi and UBER drop off and pick up takes place inside the Red Lot at Gate 1 for concerts and inside the Yellow Lot at Gate 6 for most festivals.
Traffic is controlled by local law enforcement and the venue traffic department. Some events require a third party traffic control company. If there are any major traffic issues that will impact the start of the event, we will post this information on our social media pages and on CMS signs in the area.
All shows will go on rain or shine. However, in the event of severe weather, we will keep our fans notified via our social media pages. An event may be delayed, postponed, or canceled depending on the severity of the weather expected.
For questions, please email GlenHelenAmpInfo@LiveNation.com or call our seasonal administration office at (909) 880-6500.
* A receptionist is only available on the day of a show. Please leave a message and your call will be returned as soon as someone is available.
To stay up-to-date on show announcements, sign up for our newsletter and follow us on social media!
Tag us in your pics #GlenHelenAmp
You can only buy tickets at the Box Office on day of show. Our Box Office typically opens at noon on show days. The Box Office is cashless. We accept VISA, MC, AMEX, DISCOVER, APPLE PAY OR GOOGLE PAY. For additional ticketing information, please email GlenHelenAmpInfo@LiveNation.com.
You can also purchase clear bags at our Box Office.
Day 1 Camping Load-In: 10:00 AM - 12:00 AM
Day 2 Camping Load-In: 10:00 AM - 4:00 PM
- $20 per additional person (each camping spot comes with 5 wristbands with cost of the campsite)
- $20 per auxiliary car
- $20 per tow car (that doesn't fit in your camping spot)
- Quiet hour 2:00 AM - 6:00 AM
- Showers available - $1.00/5 minutes - QUARTERS ONLY
- ALL vehicles subject to search
- All RVs and generators must have working CO2 sensors
- Small RVs are NOT prohibited in the car/tent locations
All policies at the discretion of San Bernardino County Fire Department and Local Law Enforcement subject to change.
Allowed In Campground:
- Food/drinks (venue restrictions)
- Cigarettes/tobacco products (only sealed allowed in venue)
- Ear plugs
- Water (venue restrictions)
Allowed In Campground But NOT Allowed In Venue:
- Small camping propane tank
- Plastic stakes and rubber mallets
- Trash bags
- Factory sealed e-juice/vape juice
- E-Z ups/shade structure
- 1 case of beer/wine per 21+ person
NOT Allowed In Campground:
- No charcoal grills/open flames - small camping propane tanks OK
- No glass
- No weapons
- No illegal drugs/drug paraphernalia
For more information email GlenHelenAmpInfo@LiveNation.com.
We’re having a job fair! Join us at Glen Helen Amphitheater on Sat, July 8th and Sun, July 9th from 10am-4pm to find out how you can work for some of the best venues in the area, including Glen Helen Amphitheater, Fox Performing Arts Center, and Riverside Municipal Auditorium.
RSVP for Saturday
RSVP for Sunday
To apply online ahead of time, visit our job site here and bring your I-9 hiring documents to the event.
Glen Helen Amphitheater offers a wide variety of alcoholic beverages for purchase during your time at the venue. You are not permitted to bring any alcoholic beverages into the venue. A valid and current Driver License or State ID card is required to purchase alcohol. Guests will be required to show ID every time they purchase.
All Access Passes
All Access passes or Backstage Passes are not available for purchase. Visit www.livenation.com to view any VIP packages that may involve a meet and greet or additional access. The venue box office does not sell any meet and greet, backstage or venue passes.
Animals - Service
Service animals are permitted inside the venue during events. Please visit www.ada.gov for more information.
Glen Helen Amphitheater may tow or lockout services on site. Emergency assistance vehicles are permitted on property to assist with lockouts, jumps or tows when the venue does not have a service provider on site.
All bags are subject to search upon entry. Guests have the right to refuse a bag search and the venue has the right to refuse entry. If you have any items that are not allowed into the venue please return them to your vehicle. Surrendered items will not be returned.
Banners and Signs
Signs larger than 8.5 X 11 inches are not permitted into the venue. This size is a standard sheet of paper. We do not allow banners or signs that are larger than this due to the potential blockage of other guests' view of the performance. All signs must be appropriate in nature and can not be a distraction to the artist.
Bike racks are located at both entrances. All bikes must be removed by the end of the event. Glen Helen Amphitheater is not responsible for lost or stolen property.
Buses are considered an oversized vehicle and will be charged the RV/Limo parking rate, if they will be remaining on site during the event. Buses that will be dropping off guests can leave the parking lot and return 45 minutes prior to the end of the event with no additional charge. All buses will be unloaded by our venue staff to ensure no underage drinking is taking place on the bus. If there is any underage drinking, the whole bus will be turned around and no one will be able to enter the event. The venue will not issue refunds and bears no expense that will be incurred due to non-admittance. San Bernardino Sheriff's will be on site assisting in the bus lot to ensure all guests on buses are acting appropriately and within accordance with the law. *Subject to change based on event.
SUBJECT TO CHANGE - The standard venue policy allows camera phones, disposable cameras, and small digital cameras. Any camera that has a detachable lens will be considered professional and not allowed in. If the camera lens zooms out of the camera more than 1in. it will be considered a professional camera and will not be allowed in. Some artists do not permit cameras so please check back for the show you will be attending to ensure that we will be allowing cameras in.
Cancellations can occur in the event of severe weather, artist cancellation, or an act of nature. In the event of a cancellation, local media will be notified and any information about a potential reschedule will be made available. Refunds should be available at the point of purchase.
Cell Phone Policy
Generally, cell phones are permitted in the venue. On occasions, comedy shows in particular, cell phone usage may not be allowed due to artist requests.
Most of our events are all ages. Children 2 and under do not require a ticket, but must sit on a parent's lap.
Conceal and Carry
Live Nation / Glen Helen Amphitheater does not allow weapons on property. Guests should follow all applicable laws regarding securing a weapon in a vehicle if they have it on them when they arrive. The venue will not secure weapons and will take no responsibility for any weapons left in vehicles.
Glen Helen Amphitheater offers a wide variety of concession options at the venue. This includes cheeseburgers, hot dogs, pizza, nachos, pretzels, candy, popcorn, fountain soda (Pepsi Products), water, and energy drinks.
Concessions are located throughout the venue in the concessions plazas on either side of stage and above the lawn.
Venue Email Address - GlenHelenAmpInfo@LiveNation.com
Venue Phone number – (909) 880-6500
* A receptionist is only available on the day of a show. Please leave a message and your call will be returned as soon as someone is available.
Venue Address - 2575 Glen Helen Pkwy San Bernardino, CA 92407
Credit / Debit Cards
We've gone cashless! All concession stands take Visa / MasterCard / Discover and American Express. All merchandise stands take all major credit cards. Cash to card located at the General Store in Plaza B.
Our concessionaire offers 1 free fountain soda to guests that commit to being the designated driver for their party. Please visit the designated driver booth at Concession Stand A and E.
Guests are permitted to bring in two (2) factory sealed bottles of water up to one gallon in size (PLASTIC ONLY, NO METAL OR GLASS CONTAINERS). This policy is subject to change based on artist requests or safety considerations. Camelbacks, aluminum containers, frozen bottles, and hydroflasks are not permitted.
Water fountains are located near the restrooms in both plazas.
The drop off area is located in Gate 1. Please let the parking staff know that you are dropping someone off and they will direct you. Drivers cannot remain in their vehicles during the event - they must drop off and return 45 minutes prior to the end of the show. Please use the 15 North exit at Glen Helen Parkway as this is the only entrance point at the end of an event. Local law enforcement may shut down all incoming traffic and only allow traffic out of the venue at peak times.
Festival drop off / pick up is usually moved to Gate 5.
In the event of an emergency while on site, Glen Helen Amphitheater has trained paramedics to assist with any medical issues. First aid is located in Plaza A by the entrance, but any staff member with a radio can dispatch First Aid to the location needed. Local law enforcement officers are also on site for every event and can assist if needed or requested. Venue management works closely with all appropriate emergency agencies and services to ensure that we are up to date on any dangerous weather or potential crowd related issues. In the event of a weather emergency, we will communicate with guests that are inside of the facility as well as guests on their way to the venue. Please follow our social media pages for the latest developments on event days.
Entering The Venue
There are a total of 21 entrance gates to the facility. Gate A, Gate B, and the Gate G are available for use regardless of the ticket type. There is 1 Fast Lane gate located at each entrance. You must have your Fast Lane pass to utilize this gate. The VIP Club has a separate entry gate located at the VIP Podium next to the Gate B entrance. All guests using the VIP Club gate must be VIP clients and have the appropriate ticket/pass. Note: all patrons are subject to search upon entry.
A complete listing of our shows can be found on our events tab.
If you need assistance while at an event, please visit our Guest Services booths located in both plazas.
Glen Helen Amphitheater will do our best to get any fan mail sent to the venue to the appropriate parties. We cannot guarantee that any package or letter will be given to an artist. We recommend visiting the artist’s website and sending any items to their designated address. We are not responsible for returning anything that is sent to the venue for an artist.
For select events, guests can purchase Fast Lane passes via our upgrades tab for an event. Fast Lane gates are located on the far side of both entrance gates.
Parking lots will generally open 2 hours prior to our scheduled gate time. Gate times vary, but are usually 1 hour prior to show time. Please check the specific event page as these times are subject to change. Please do not attempt to enter the venue any earlier than the designated times as you will be turned around and told to return when the parking lots open.
Group Ticket Sales
Glen Helen Amphitheater does not offer group ticket sales. If you have a large party that will be attending the show, the only option would be to contact our Premium Seating Department at 310-467-6887 / firstname.lastname@example.org or visit https://www.livenationpremiumtickets.com/venue/14768/glen-helen-amphitheater.
Premium Seating sells all VIP boxes, suites, and clubs at the venue that can accommodate larger parties than the standard ticket limit.
Guests are expected to behave respectfully and in accordance with venue policy, state and local laws. Any guest that is acting in a manner that venue management deems unsafe can be subject to eviction. If a guest violates a state or local law, they will be subject to any tickets or punishment deemed necessary by local law enforcement. We reserve the right to deny entry to any guest for any reason or no reason. If a guest is denied entry to any event, such guest will be issued a refund of the face value of the ticket for the event.
Guests With Disabilities
Glen Helen Amphitheater strives to ensure that all of our guests have a great time at our venue. If you need additional assistance while you are here, please don’t hesitate to let us know.
- Ticketing - ADA tickets are available for purchase on our website. Please email GlenHelenAmpInfo@LiveNation.com with questions
- Day Of Show Parking - Accessible Parking is located outside the Gate B entrance - enter Gate 1. Let the parking staff know that you need accessible parking and they will direct you to this lot. You do need to have an accessible placard in order to park in this lot, please be advised that parking is limited. Law Enforcement does check registration of all ADA place cards.
- Accessible Stations - If you have questions or need assistance, we have a table staffed with customer service employees to help answer questions related to seating or other accommodations. These stations are located in both Plazas near the lawn stairs.
- Unexpected Needs - If you have had an injury or illness that prevents you from using the original seat you purchased we strongly recommend going through www.livenation.com to exchange all tickets for accessible. We will have a very limited number of seats available on the day of the show for such issues, so we cannot guarantee we will be able to reseat you. Please remember that accessible seating permits a spot for the guest with the accessible need and three companions.
- Interpreter Requests - If you will need an interpreter for an event please give us at least 2 weeks notice to secure. Guests that request an interpreter will need to pick up their tickets at will call. When the tickets are picked up, we will introduce you to your interpreter for the evening and take you to your seats. There is no charge for interpreter services. Please call (909) 880-6500 to arrange for an interpreter for your visit.
- Accommodations - All venue bathrooms, concession stands, and merchandise stands are accessible.
Inquiry - GlenHelenAmpInfo@LiveNation.com or (909) 880-6500
Guests that require assisted listening devices can contact our venue office prior to the event to arrange for a device. Please give us at least 5 days' notice. Guests that require interpreter service can call the venue and arrange this for any event. We need at least 2 weeks notice to secure an interpreter. We can be reached at GlenHelenAmpInfo@LiveNation.com or (909) 880 - 6500.
Click here to see the list of hotels.
The lawn is always first come, first serve. Guests may notice a row or seat number on their lawn ticket, but that is only used for tracking purposes. There are no assigned seats on the lawn.
Reserved lawn tickets can be purchased here and includes a lawnchair and designated area.
Low-back beach chairs are allowed inside the Glen Helen Amphitheater. Lawn chair rentals can be redeemed at the Guest Service booths or lawn chair rental location.
Lost & Found
If you lose an item while you are at an event, you can visit our Guest Service booths located in both A and B plaza to see if it has been turned in. You can also visit our Lost & Found site to view found items here.
Lost or Stolen Tickets
If a ticket needs to be reprinted during the event, guests can visit the box office and have their ticket reprinted for a fee.
Please note third party ticket issues can not be reconciled by Ticketmaster or the venue box office.
Media Relations / Press Passes
Any media inquiries please call the venue (909) 880-6500.
First Aid is located in the A Plaza. We have trained medical personnel that are able to assist with any issue you encounter. We have ambulances on site throughout the duration of the event that can transport guests if needed. If you have medication that you need stored in a refrigerator please go to A Plaza First Aid building and our medical staff will assist you. If you have a condition that requires you to use a needle for medication while you are here, please do so in our medical office so the syringe can be properly disposed of.
Merchandise will be available for all concerts at our Concert Gear booths located in both plazas. For Festival shows, there will be merchandise located throughout the facility and sold by various vendors.
All concert gear is property of the artist and the venue has no responsibility related to the craftsmanship or style of any merchandise. Please make sure you check that you have the correct size and there are no defects in the item before you walk away from the stand. The venue cannot assist with replacing or refunding any merchandise after the event has ended.
Motorcycles can park in our General lots. There is no additional fee for motorcycle parking.
There is no overnight parking permitted at the venue. Any unauthorized vehicles on site prior to an event or after an event will be towed at the owner's expense.
Camping is available for most events, please visit livenation.com for more information.
Local law enforcement are on site for every event and are responsible for directing all traffic into the venue. On Duty law enforcement officers are the only individuals able to carry a weapon on our property. We do not allow conceal and carry weapons to be brought onto our property nor will we secure them.
Premium / VIP Seating
If you are interested in purchasing a floor box, season seats or club access for the season please contact our PSS department at 310-467-6887 or email email@example.com, or visit our Season Tickets Tab.
For event day upgrades, please visit the Guest Service booth.
Re-Entry is not permitted at Glen Helen Amphitheater. Please ensure that everything you will need for the event is brought in with you. If you do leave at any point in the evening, you will not be allowed back in without a new ticket.
Glen Helen Amphitheater participates in a venue-wide recycling program. You will find recycling bins located throughout the venue. Please recycle where possible.
Restrooms are located in both plazas. Portable restrooms are located throughout the venue, top of the lawn and parking lots.
Scalping or reselling tickets is strictly prohibited on the property of the venue. Any guest caught selling tickets on property will be turned over to local law enforcement.
Venue security and law enforcement are located throughout the facility to ensure a safe and secure environment. All venue security personnel are wearing white shirts and can assist with any questions or concerns. Please do not hesitate to contact our on-site staff if any assistance is needed.
Your safety and security are most important to us. The following details will outline our general venue’s guidelines: https://www.livenation.com/venueguidelines
When coming through the gates, please plan on security using metal detectors and/or a physical pat down for our search procedures. All bags are subject to inspection. If you have a medical reason for not wanting to be searched via metal detectors, please request a first aid responder and they will give you an alternative to our metal detectors. More information can be found here.
Smoking / Vaping
Smoking is PROHIBITED in the seating area. Smoking areas are located in the Plazas. While we do not restrict smoking on the lawn, if guests around you are complaining we will ask you to smoke in the plazas. We appreciate your cooperation.
Sponsorship / Handouts
All sponsorship inquiries should be directed to our office - please call (310) 975-2464 and ask to speak with someone in sponsorship. Any handouts or presence on site needs to be cleared with venue sponsorship. If you do not have permission to be on site you will be escorted off property.
Strollers, wagons and baby carriers are not permitted because there is nowhere for them to be stored.
Tailgating is under the discretion of the local Sheriff's Department.
Some shows do not allow audio recording, so please contact us prior to the event you are attending to confirm if this will be allowed.
Umbrellas are never permitted in the venue.
A variety of upgrades are available in advance through our upgrades tab.
Upgrades may be available on the day of show. Please go to the Guest Service booths, or speak with an Ambassador at one of the entrance gates.
The VIP club is usually open 1 hour prior to doors and 1 hour after the event ends. VIP Club tickets can be purchased on our upgrades tab. For more information, please contact 310-467-6887 and email firstname.lastname@example.org.
VIP Parking is located at Gate 1 and 3 in the Red, White,Blue, and Green Lots. VIP Parking can be purchased on the day of show for normal sized vehicles. Limo/RV/Bus will be charged an oversized vehicle fee and can be purchased on the day of show. Note: VIP parking does not guarantee faster exiting.
All parking can be purchased online on our upgrades tab or on site on the day of show.
Will call tickets are available for pickup at the box office located on the Gate A side of the venue. Please make sure that you have a photo ID matching the purchaser's name to pick up tickets. Any name changes need to go through Ticketmaster Customer Service - 800-653-8000.
Guests are not permitted to put tickets in will call for other guests to pick up. You will need to arrange to meet your party at the facility to deliver tickets.
If tickets or passes are being left for you, they will only be left at the box office. This includes meet and greet passes, backstage passes, press passes, and tickets from the tour or other promotional company. We do not get these tickets until the day of the event close to doors, so please do not try to pick them up earlier. If your tickets/passes are not in will call, you will need to contact the person that left them for you to determine where they are. The box office cannot contact any member of the tour for you.
Experience the VIP lifestyle at Glen Helen Amphitheater with Season Tickets: amazing seats, premium parking, VIP Club access, and personalized service can all be yours. Whether you’re looking for an unforgettable outing with friends or family, new ways to entertain clients or reward your team at the office, we have a season ticket package that will exceed your expectations and make your concert experience extraordinary.
- Premium Concert Seats
- VIP Parking (closest to the venue)
- VIP Club Access
- Private Venue Entrance
- Private Restrooms
- Additional Ticket Opportunities To Other Live Nation concert events in Los Angeles
- Dedicated customer service staff
Don’t miss your chance to become a Season Ticket holder!
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Legendary Venue, Epic Private Events!
Featuring an outdoor setting and soaring views, Glen Helen Amphitheater is the perfect location for your next conference, corporate event, fundraiser, private concert or graduation. With access to the world’s greatest musical entertainment, state-of-the-art lighting and sound, custom menus and mixology, our talented staff handles every detail so you don’t have to. Accommodating up to 45,000 guests, and located in the hills of Glen Helen Regional Park in San Bernardino, this unique 20,000 square-foot venue will exceed expectations.
Plan Your Event Today
For Multi-Location Events, Please Contact our National Sales Team
Contact Our Special Events Sales Team
Glen Helen Amphitheater
- 2575 Glen Helen Pkwy San Bernardino, CA 92407