Question 1

Address

Accepted Answer

2575 Glen Helen Pkwy San Bernardino, CA 92407

Question 2

Alcohol Policy

Accepted Answer

Glen Helen Amphitheater offers a wide variety of alcoholic beverages for purchase during your time at the venue. You are not permitted to bring any alcoholic beverages into the venue. A valid and current Driver License or State ID card is required to purchase alcohol. Guests will be required to show ID every time they purchase.

Question 3

All Access Passes

Accepted Answer

All Access passes or Backstage Passes are not available for purchase. Visit www.livenation.com to view any VIP packages that may involve a meet and greet or additional access. The venue box office does not sell any meet and greet, backstage or venue passes.

Question 4

Animals - Service

Accepted Answer

Service animals are permitted inside the venue during events. Please visit www.ada.gov for more information.

Question 5

Automobile Assistance

Accepted Answer

Glen Helen Amphitheater may tow or lockout services on site. Emergency assistance vehicles are permitted on property to assist with lockouts, jumps or tows when the venue does not have a service provider on site.

Question 6

Bag Inspections

Accepted Answer

All bags are subject to search upon entry. Guests have the right to refuse a bag search and the venue has the right to refuse entry. If you have any items that are not allowed into the venue please return them to your vehicle. Surrendered items will not be returned.

Question 7

Banners and Signs

Accepted Answer

Signs larger than 8.5 X 11 inches are not permitted into the venue. This size is a standard sheet of paper. We do not allow banners or signs that are larger than this due to the potential blockage of other guests' view of the performance. All signs must be appropriate in nature and can not be a distraction to the artist.

Question 8

Bicycle Parking

Accepted Answer

Bike racks are located at both entrances. All bikes must be removed by the end of the event. Glen Helen Amphitheater is not responsible for lost or stolen property.

Question 9

Bus Parking

Accepted Answer

Buses are considered an oversized vehicle and will be charged the RV/Limo parking rate, if they will be remaining on site during the event. Buses that will be dropping off guests can leave the parking lot and return 45 minutes prior to the end of the event with no additional charge. All buses will be unloaded by our venue staff to ensure no underage drinking is taking place on the bus. If there is any underage drinking, the whole bus will be turned around and no one will be able to enter the event. The venue will not issue refunds and bears no expense that will be incurred due to non-admittance. San Bernardino Sheriff's will be on site assisting in the bus lot to ensure all guests on buses are acting appropriately and within accordance with the law. *Subject to change based on event.

Question 10

Camera Policy

Accepted Answer

SUBJECT TO CHANGE - The standard venue policy allows camera phones, disposable cameras, and small digital cameras. Any camera that has a detachable lens will be considered professional and not allowed in. If the camera lens zooms out of the camera more than 1in. it will be considered a professional camera and will not be allowed in. Some artists do not permit cameras so please check back for the show you will be attending to ensure that we will be allowing cameras in.

Question 11

Cancellation Policy

Accepted Answer

Cancellations can occur in the event of severe weather, artist cancellation, or an act of nature. In the event of a cancellation, local media will be notified and any information about a potential reschedule will be made available. Refunds should be available at the point of purchase.

Question 12

Cell Phone Policy

Accepted Answer

Generally, cell phones are permitted in the venue. On occasions, comedy shows in particular, cell phone usage may not be allowed due to artist requests.

Question 13

Children

Accepted Answer

Most of our events are all ages. Children 2 and under do not require a ticket, but must sit on a parent's lap.

Question 14

Conceal and Carry

Accepted Answer

Live Nation / Glen Helen Amphitheater does not allow weapons on property. Guests should follow all applicable laws regarding securing a weapon in a vehicle if they have it on them when they arrive. The venue will not secure weapons and will take no responsibility for any weapons left in vehicles.

Question 15

Concessions

Accepted Answer

Glen Helen Amphitheater offers a wide variety of concession options at the venue. This includes cheeseburgers, hot dogs, pizza, nachos, pretzels, candy, popcorn, fountain soda (Pepsi Products), water, and energy drinks.
Concessions are located throughout the venue in the concessions plazas on either side of stage and above the lawn.

Question 16

Contact Information

Accepted Answer

Venue Email Address - GlenHelenAmpInfo@LiveNation.com
Venue Phone number &ndash; (909) 880-6500
* A receptionist is only available on the day of a show. Please leave a message and your call will be returned as soon as someone is available.
Venue Address - 2575 Glen Helen Pkwy San Bernardino, CA 92407

Question 17

Credit / Debit Cards

Accepted Answer

We've gone cashless! All concession stands take Visa / MasterCard / Discover and American Express. All merchandise stands take all major credit cards. Cash to card located at the General Store in Plaza B.

Question 18

Designated Driver

Accepted Answer

Our concessionaire offers 1 free fountain soda to guests that commit to being the designated driver for their party. Please visit the designated driver booth at Concession Stand A and E.

Question 19

Drinking Water

Accepted Answer

Guests are permitted to bring in two (2) factory sealed bottles of water up to one gallon in size (PLASTIC ONLY, NO METAL OR GLASS CONTAINERS). This policy is subject to change based on artist requests or safety considerations. Camelbacks, aluminum containers, frozen bottles, and hydroflasks are not permitted.
Water fountains are located near the restrooms in both plazas.

Question 20

Drop Offs

Accepted Answer

The drop off area is located in Gate 1. Please let the parking staff know that you are dropping someone off and they will direct you. Drivers cannot remain in their vehicles during the event - they must drop off and return 45 minutes prior to the end of the show. Please use the 15 North exit at Glen Helen Parkway as this is the only entrance point at the end of an event. Local law enforcement may shut down all incoming traffic and only allow traffic out of the venue at peak times.
Festival drop off / pick up is usually moved to Gate 5.

Question 21

Emergencies

Accepted Answer

In the event of an emergency while on site, Glen Helen Amphitheater has trained paramedics to assist with any medical issues. First aid is located in Plaza A by the entrance, but any staff member with a radio can dispatch First Aid to the location needed. Local law enforcement officers are also on site for every event and can assist if needed or requested. Venue management works closely with all appropriate emergency agencies and services to ensure that we are up to date on any dangerous weather or potential crowd related issues. In the event of a weather emergency, we will communicate with guests that are inside of the facility as well as guests on their way to the venue. Please follow our social media pages for the latest developments on event days.
Facebook | Instagram

Question 22

Entering The Venue

Accepted Answer

There are a total of 21 entrance gates to the facility. Gate A, Gate B, and the Gate G are available for use regardless of the ticket type. There is 1 Fast Lane gate located at each entrance. You must have your Fast Lane pass to utilize this gate. The VIP Club has a separate entry gate located at the VIP Podium next to the Gate B entrance. All guests using the VIP Club gate must be VIP clients and have the appropriate ticket/pass. Note: all patrons are subject to search upon entry.

Question 23

Event Schedule

Accepted Answer

A complete listing of our shows can be found on our events tab.

Question 24

Fan Assistance

Accepted Answer

If you need assistance while at an event, please visit our Guest Services booths located in both plazas.

Question 25

Fan Mail

Accepted Answer

Glen Helen Amphitheater will do our best to get any fan mail sent to the venue to the appropriate parties. We cannot guarantee that any package or letter will be given to an artist. We recommend visiting the artist&rsquo;s website and sending any items to their designated address. We are not responsible for returning anything that is sent to the venue for an artist.

Question 26

Fast Lane

Accepted Answer

For select events, guests can purchase Fast Lane passes via our upgrades tab for an event. Fast Lane gates are located on the far side of both entrance gates.

Question 27

Gate Times

Accepted Answer

Parking lots will generally open 2 hours prior to our scheduled gate time. Gate times vary, but are usually 1 hour prior to show time. Please check the specific event page as these times are subject to change. Please do not attempt to enter the venue any earlier than the designated times as you will be turned around and told to return when the parking lots open.

Question 28

Group Ticket Sales

Accepted Answer

Glen Helen Amphitheater does not offer group ticket sales. If you have a large party that will be attending the show, the only option would be to contact our Premium Seating Department at  310-467-6887 / colinwachsner@livenation.com or visit https://www.livenationpremiumtickets.com/venue/14768/glen-helen-amphitheater. 
Premium Seating sells all VIP boxes, suites, and clubs at the venue that can accommodate larger parties than the standard ticket limit.

Question 29

Guest Conduct

Accepted Answer

Guests are expected to behave respectfully and in accordance with venue policy, state and local laws. Any guest that is acting in a manner that venue management deems unsafe can be subject to eviction. If a guest violates a state or local law, they will be subject to any tickets or punishment deemed necessary by local law enforcement. We reserve the right to deny entry to any guest for any reason or no reason. If a guest is denied entry to any event, such guest will be issued a refund of the face value of the ticket for the event.

Question 30

Guests With Disabilities

Accepted Answer

Glen Helen Amphitheater strives to ensure that all of our guests have a great time at our venue. If you need additional assistance while you are here, please don&rsquo;t hesitate to let us know.

Ticketing - ADA tickets are available for purchase on our website. Please email GlenHelenAmpInfo@LiveNation.com with questions
Day Of Show Parking - Accessible Parking is located outside the Gate B entrance - enter Gate 1. Let the parking staff know that you need accessible parking and they will direct you to this lot. You do need to have an accessible placard in order to park in this lot, please be advised that parking is limited. Law Enforcement does check registration of all ADA place cards. 
Accessible Stations - If you have questions or need assistance, we have a table staffed with customer service employees to help answer questions related to seating or other accommodations. These stations are located in both Plazas near the lawn stairs. 
Unexpected Needs - If you have had an injury or illness that prevents you from using the original seat you purchased we strongly recommend going through www.livenation.com to exchange all tickets for accessible. We will have a very limited number of seats available on the day of the show for such issues, so we cannot guarantee we will be able to reseat you. Please remember that accessible seating permits a spot for the guest with the accessible need and three companions.
Interpreter Requests - If you will need an interpreter for an event please give us at least 2 weeks notice to secure. Guests that request an interpreter will need to pick up their tickets at will call. When the tickets are picked up, we will introduce you to your interpreter for the evening and take you to your seats. There is no charge for interpreter services. Please call (909) 880-6500 to arrange for an interpreter for your visit.
Accommodations - All venue bathrooms, concession stands, and merchandise stands are accessible.

Inquiry - GlenHelenAmpInfo@LiveNation.com or (909) 880-6500

Question 31

Hearing Assistance

Accepted Answer

Guests that require assisted listening devices can contact our venue office prior to the event to arrange for a device. Please give us at least 5 days' notice. Guests that require interpreter service can call the venue and arrange this for any event. We need at least 2 weeks notice to secure an interpreter. We can be reached at GlenHelenAmpInfo@LiveNation.com or (909) 880 - 6500.

Question 32

Hotels

Accepted Answer

Click here to see the list of hotels.

Question 33

Lawn Seating

Accepted Answer

The lawn is always first come, first serve. Guests may notice a row or seat number on their lawn ticket, but that is only used for tracking purposes. There are no assigned seats on the lawn.
Reserved lawn tickets can be purchased here and includes a lawnchair and designated area. 
Low-back beach chairs are allowed inside the Glen Helen Amphitheater. Lawn chair rentals can be redeemed at the Guest Service booths or lawn chair rental location.

Question 34

Lost & Found

Accepted Answer

If you lose an item while you are at an event, you can visit our Guest Service booths located in both A and B plaza to see if it has been turned in. You can also visit our Lost & Found site to view found items here.

Question 35

Lost or Stolen Tickets

Accepted Answer

If a ticket needs to be reprinted during the event, guests can visit the box office and have their ticket reprinted for a fee. 
Please note third party ticket issues can not be reconciled by Ticketmaster or the venue box office.

Question 36

Media Relations / Press Passes

Accepted Answer

Any media inquiries please call the venue (909) 880-6500.

Question 37

Medical Assistance

Accepted Answer

First Aid is located in the A Plaza. We have trained medical personnel that are able to assist with any issue you encounter. We have ambulances on site throughout the duration of the event that can transport guests if needed. If you have medication that you need stored in a refrigerator please go to A Plaza First Aid building and our medical staff will assist you. If you have a condition that requires you to use a needle for medication while you are here, please do so in our medical office so the syringe can be properly disposed of.

Question 38

Merchandise

Accepted Answer

Merchandise will be available for all concerts at our Concert Gear booths located in both plazas. For Festival shows, there will be merchandise located throughout the facility and sold by various vendors.
All concert gear is property of the artist and the venue has no responsibility related to the craftsmanship or style of any merchandise. Please make sure you check that you have the correct size and there are no defects in the item before you walk away from the stand. The venue cannot assist with replacing or refunding any merchandise after the event has ended.

Question 39

Motorcycle Parking

Accepted Answer

Motorcycles can park in our General lots. There is no additional fee for motorcycle parking.

Question 40

Overnight Parking

Accepted Answer

There is no overnight parking permitted at the venue. Any unauthorized vehicles on site prior to an event or after an event will be towed at the owner's expense.
Camping is available for most events, please visit livenation.com for more information.

Question 41

Police Assistance

Accepted Answer

Local law enforcement are on site for every event and are responsible for directing all traffic into the venue. On Duty law enforcement officers are the only individuals able to carry a weapon on our property. We do not allow conceal and carry weapons to be brought onto our property nor will we secure them.

Question 42

Premium / VIP Seating

Accepted Answer

If you are interested in purchasing a floor box, season seats or club access for the season please contact our PSS department at 310-467-6887 or email colinwachsner@livenation.com, or visit our Season Tickets Tab. 
For event day upgrades, please visit the Guest Service booth.

Question 43

Re-Entry

Accepted Answer

Re-Entry is not permitted at Glen Helen Amphitheater. Please ensure that everything you will need for the event is brought in with you. If you do leave at any point in the evening, you will not be allowed back in without a new ticket.

Question 44

Recycling

Accepted Answer

Glen Helen Amphitheater participates in a venue-wide recycling program. You will find recycling bins located throughout the venue. Please recycle where possible.

Question 45

Restrooms

Accepted Answer

Restrooms are located in both plazas. Portable restrooms are located throughout the venue, top of the lawn and parking lots.

Question 46

Scalping Tickets

Accepted Answer

Scalping or reselling tickets is strictly prohibited on the property of the venue. Any guest caught selling tickets on property will be turned over to local law enforcement.

Question 47

Security

Accepted Answer

Venue security and law enforcement are located throughout the facility to ensure a safe and secure environment. All venue security personnel are wearing white shirts and can assist with any questions or concerns. Please do not hesitate to contact our on-site staff if any assistance is needed.
Your safety and security are most important to us. The following details will outline our general venue&rsquo;s guidelines: https://www.livenation.com/venueguidelines

Question 48

Security Procedures

Accepted Answer

When coming through the gates, please plan on security using metal detectors and/or a physical pat down for our search procedures. All bags are subject to inspection. If you have a medical reason for not wanting to be searched via metal detectors, please request a first aid responder and they will give you an alternative to our metal detectors. More information can be found here.

Question 49

Smoking / Vaping

Accepted Answer

Smoking is PROHIBITED in the seating area. Smoking areas are located in the Plazas. While we do not restrict smoking on the lawn, if guests around you are complaining we will ask you to smoke in the plazas. We appreciate your cooperation.

Question 50

Sponsorship / Handouts

Accepted Answer

All sponsorship inquiries should be directed to our office - please call (310) 975-2464 and ask to speak with someone in sponsorship. Any handouts or presence on site needs to be cleared with venue sponsorship. If you do not have permission to be on site you will be escorted off property.

Question 51

Strollers

Accepted Answer

Strollers, wagons and baby carriers are not permitted because there is nowhere for them to be stored.

Question 52

Tailgating

Accepted Answer

Tailgating is under the discretion of the local Sheriff's Department.

Question 53

Taping

Accepted Answer

Some shows do not allow audio recording, so please contact us prior to the event you are attending to confirm if this will be allowed.

Question 54

Umbrellas

Accepted Answer

Umbrellas are never permitted in the venue.

Question 55

Upgrades

Accepted Answer

A variety of upgrades are available in advance through our upgrades tab. 
Upgrades may be available on the day of show. Please go to the Guest Service booths, or speak with an Ambassador at one of the entrance gates.

Question 56

VIP Club

Accepted Answer

The VIP club is usually open 1 hour prior to doors and 1 hour after the event ends. VIP Club tickets can be purchased on our upgrades tab. For more information, please contact 310-467-6887 and email colinwachsner@livenation.com.

Question 57

VIP Parking

Accepted Answer

VIP Parking is located at Gate 1 and 3 in the Red, White,Blue, and Green Lots. VIP Parking can be purchased on the day of show for normal sized vehicles. Limo/RV/Bus will be charged an oversized vehicle fee and can be purchased on the day of show. Note: VIP parking does not guarantee faster exiting.
All parking can be purchased online on our upgrades tab or on site on the day of show.

Question 58

Weather

Accepted Answer

All shows will go on rain or shine. However, in the event of severe weather, we will keep our fans notified via our social media pages.
Facebook 
Instagram
An event may be delayed, postponed, or canceled depending on the severity of the weather expected.

Question 59

Will Call

Accepted Answer

Will call tickets are available for pickup at the box office located on the Gate A side of the venue. Please make sure that you have a photo ID matching the purchaser's name to pick up tickets. Any name changes need to go through Ticketmaster Customer Service - 800-653-8000.
Guests are not permitted to put tickets in will call for other guests to pick up. You will need to arrange to meet your party at the facility to deliver tickets.
If tickets or passes are being left for you, they will only be left at the box office. This includes meet and greet passes, backstage passes, press passes, and tickets from the tour or other promotional company. We do not get these tickets until the day of the event close to doors, so please do not try to pick them up earlier. If your tickets/passes are not in will call, you will need to contact the person that left them for you to determine where they are. The box office cannot contact any member of the tour for you.

Glen Helen Amphitheater

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