Question 1

How do I apply to work at The Fillmore?

Accepted Answer

Looking to join our team? Check out our current job listings below.
Front Office Administration
Event Staff
Janitorial for Concerts

Question 2

Does The Fillmore have parking?

Accepted Answer

The Fillmore does not have a parking lot. Street parking and several public parking facilities are located nearby. Car break-ins are city-wide problem. Please do not leave any valuables in your car.

Question 3

Is there an age limit?

Accepted Answer

Events are restricted to ages 5 and over. Everyone must have a ticket. 
Check your specific event for exceptions to our standard policy.

Question 4

Are cameras allowed?

Accepted Answer

SUBJECT TO CHANGE - The standard venue policy allows camera phones, disposable cameras, and small digital cameras. Any camera that has a detachable lens will be considered professional and not allowed in. If the camera lens zooms out of the camera more than 1 in- it will be considered a professional camera and will not be allowed in. Some artists do not permit cameras so please check back for the show you will be attending to ensure that we will be allowing cameras in.
No Videotaping is allowed.
We also ask that you act respectful of the artist and other guests when holding up cameras that may distract from the performance.

Question 5

What am I not allowed to bring to the show?

Accepted Answer

Items NOT-ALLOWED to be brought in to venue include, but are not limited to:

Weapons of any kind
Alcohol
Illegal drugs/substances
Glass containers/cans
Backpacks/Large bags
Laser pointers
Animals (except service animals)
Fireworks
Food
Large markers/spray paint
Multiples of anything meant for sale or distribution without authorization

Additional items may be added at venue discretion.

Question 6

Do you have accommodations for guests with disabilities?

Accepted Answer

The Fillmore strives to ensure that all guests have a great time at our venue. If you need additional assistance while you are here, please make sure you let us know.
Ticketing - The Fillmore is a General Admission, accessible venue. If you need special attention to personally accommodate your needs, please purchase a General Admission ticket and email the venue directly at thefillmore@livenation.com.
Unexpected Needs - We will have a very limited number of seats available on the day of the show for such issues, but we cannot guarantee we will be able to seat you. Please call us or alert any staff member.
Hearing Assistance and Interpreter Requests - If you will need an interpreter or Hearing Assistance for an event please give us at least 2 weeks notice to secure. Guests that request an interpreter will need to pick up their tickets at will call. When the tickets are picked up we will introduce you to your interpreter for the evening. There is no charge for interpreter services. Please email thefillmore @livenation.com to arrange for an interpreter for your visit.
Accommodations - All venue bathrooms are accessible. Food and beverage orders can be taken by any wait staff from any area of the venue The main floor of the venue is on the second floor of the venue, accessible by an elevator located on the west side of the building. Staff at the entrance or box office will direct you.

Question 7

Is alcohol allowed?

Accepted Answer

The Fillmore offers a wide variety of alcoholic beverages for purchase during your time at the venue. You are not permitted to bring any alcoholic beverages into the venue. A valid and current US State Driver License, State ID card or Passport is required to purchase alcohol- guests will be required to show ID.

Question 8

Can I bring my service animal?

Accepted Answer

Service animals are permitted inside the venue during events,

Question 9

Can I bring a banner or sign?

Accepted Answer

Signs larger than 8.5 X 11 in are not permitted into the venue. This size is a standard sheet of paper. We do not allow in banners or signs that are larger than this due to the potential to block other guests view of the performance. All signs must be appropriate in nature and not be a distraction to the artist.

Question 10

What happens if my show gets cancelled?

Accepted Answer

In the event of a cancellation patrons who purchased through Ticketmaster will be notified and information about a potential reschedule and if refunds will be issued. Refunds will be available at the point of purchase.

Question 11

What is your cell phone policy?

Accepted Answer

Generally, cell phones are permitted into the venue. On occasions cell phones usage may not be allowed due to artist requests. Check the specific show for any additional info.

Question 12

What is your contact information?

Accepted Answer

If you have questions about previously placed orders or need ticketing/onsale info please call:

Ticketmaster &ndash; 1-800-745-3000
Venue Email &ndash; thefillmore @livenation.com
Mailing Address- 1805 Geary Blvd. San Francisco CA 94115
Venue Phone number &ndash; (415) 346-3000 (we do not sell tickets from the venue phone)

Question 13

Does The Fillmore have food?

Accepted Answer

The Fillmore has a restaurant that offers a variety of options. Vegetarian and vegan options are available.

Question 14

Do you have water at the venue?

Accepted Answer

Complimentary water stations are located on both floors of the venue. Empty reusable canteens are permitted on most shows. This policy is subject to change based on artist requests or safety considerations. Camelbacks are not permitted.

Question 15

What happens in the case of an emergency?

Accepted Answer

In the event of an emergency while on site, first aid is located in the lobby, but any staff member can dispatch first aid to the location needed. Local law enforcement officers are also on site for every event and can assist if needed or requested. Venue management works closely with all appropriate emergency agencies and services to ensure that we are up to date on any issues. In the event of an emergency- we will communicate with guests that are inside of the facility as well as guests on their way to the venue. Please follow our Facebook or Twitter page for the latest developments on event days.

Question 16

What are the guest conduct rules?

Accepted Answer

Guests are expected to behave respectfully and in accordance with venue policy, state and local laws. Any guest that is acting in a manner that venue management deems unsafe can be subject to ejection. If a guest violates a state or local law they will be subject to any tickets or punishment deemed necessary by local law enforcement.

Question 17

Do you have venue security?

Accepted Answer

Venue security and law enforcement are located throughout the facility to ensure a safe and secure environment. All security personnel are wearing staff or security shirts and can assist with any questions or concerns. Please do not hesitate to contact our on-site staff if any assistance is needed.
When coming through the door, please plan on security using metal detectors and/or a physical pat down for our search procedures. All bags are subject to inspection. If you have a medical reason for not wanting to be searched via metal detectors, please alerts staff and they will give you an alternative to our metal detectors.
SEE SOMETHING SAY SOMETHING
If you see something suspicious or out of place, please notify venue security immediately.

Question 18

Do you allow to conceal and carry?

Accepted Answer

The Fillmore does not allow weapons on our property. Guests should follow all applicable laws regarding securing a weapon elsewhere if they have it on them when they arrive. The venue will not secure weapons and will take no responsibility for any weapons left in vehicles.

Question 19

Can I leave the venue and come back in?

Accepted Answer

Re-Entry is not permitted at The Fillmore. Please ensure that everything you will need for the event is brought in with you. If you do leave at any point in the evening- you will not be allowed back in without a new ticket.

Question 20

Do you have seating at The Fillmore?

Accepted Answer

The Fillmore is an open floor ballroom with very limited seating. The seat location number on your ticket only refers to a guest count. Wear comfortable shoes for standing and dancing!

Question 21

How does will call work at The Fillmore?

Accepted Answer

Your phone is your ticket. If you do have a will call ticket, they are available for pickup at the box office on the date of your show. Please make sure that you have a photo ID matching the purchasers name to pick up tickets. Any name changes need to go through Ticketmaster Customer Service- 800-653-8000.
If tickets or passes are being left for you- they will only be left at the box office. This includes meet and greet passes, press passes, and tickets from the tour or other promotional company. We do not get these tickets until the day of the event, close to door time so please do not try to pick them up earlier. If your tickets/passes are not in will call you will need to contact the person that left them for you to determine the reason.
The Fillmore has no way of validating or replacing tickets that have been purchased through any website other than ours. (authorized: thefillmore.com, ticketmaster.com or Livenation.com). We cannot reprint or refund you for an invalid ticket. If you have any questions, please call Ticketmaster at 800-745-3000 before purchasing.
The Fillmore can scan your e-ticket barcode directly from your smartphone. You do not need to visit will call.

Question 22

Do you have a lost & found?

Accepted Answer

If you lose an item while you are at an event- you can visit our coat check located in the lobby to see if it has been turned in. Post event, please call or email our office. Thefillmore@livenation.com

Question 23

Can I smoke at The Fillmore?

Accepted Answer

Smoking/vaping is not allowed inside the venue or less than 15ft from any entrance to the venue outside.

Question 24

Can I buy merchandise at the venue?

Accepted Answer

Artist merchandise will be available for most concerts at our booths located off the main lobby near the bar. Fillmore merchandise is also located at this booth during shows or online at https://tinmanmerchstore.com/collections/the-fillmore

Question 25

Can I get a press pass for a show?

Accepted Answer

Any media inquiries need to be directed to the artists publicist. For media requests related to the venue please email thefillmore@livenation.com.

Question 26

Where are the restrooms located?

Accepted Answer

Restrooms are located in the lobby. Due to facility limitations no gender neutral option is available but we strive to be advocates of nondiscriminatory policy.

Question 27

Does The Fillmore recycle?

Accepted Answer

The Fillmore is proud to be a Green Certified Business, Recycling and compost cans are located throughout the venue. All items distributed can be recycled or composted. Cups and straws are compostable. Please see a staff member if you have any questions.

Question 28

How do you handle scalpers?

Accepted Answer

Scalping or reselling tickets is strictly prohibited. Any guest caught selling tickets on property will be turned over to local law enforcement. Third Party Vendors: Be wary of buying tickets from any third party website. The Fillmore has no way of validating or replacing tickets that have been purchased through any website other than Livenation.com or Ticketmaster.com. We cannot reprint or refund you for an invalid ticket. If you have any questions, please call Ticketmaster at 800-745-3000 before purchasing. If you have purchased an invalid ticket please contact the company or person you bought it from for a refund. We do not have the ability to replace it.

Question 29

Do you have bicycle parking?

Accepted Answer

A public bike rack is located nearby. The Fillmore is not responsible for lost or stolen bicycles.

The Fillmore

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