Get all of your questions about visiting the venue answered below.
Phone Number: 613-967-8067
Phone Hours: Tuesday - Saturday: 11AM - 6PM
VISA, MC, AMX, CASH, DEBIT
Tuesday - Saturday: 11AM - 6PM
Will Call Info
The box office is located just inside the front doors at the South Entrance of the Quinte Sport & Wellness Centre.
Service Animals The CAA Arena welcomes our fans with disabilities and their service animals. Service animals may accompany the fan in areas open to the general public. Fans should ensure that they have the proper documentation that identifies their animal as a certified service animal. Assistive Devices The CAA Arena welcomes our fans with disabilities and allows them to use their own personal devices. Fans that are in possession of a ticket for a standard seat, but require an accessible seat will need to exchange their ticket prior to the event, subject to availability. Accessible Parking Parking spaces for guests with disabilities are available on a first-come, first-served basis on the South side and East Side of the Quinte Sport & Wellness Centre.
Parking Parking at the Quinte Sport & Wellness Centre is Free, however there is a limited number of spots available. We encourage fans to take the Shuttle down to the games. Fans can park for free at the Quinte Mall and catch the shuttle for $2.50 per round trip. The shuttle begins operating at 5:45pm, with the last bus leaving at 6:40pm. Two City transit buses and two school buses will be used to run the service and will be staged to leave five minutes apart. Route Details Heading to the Game: Quinte Mall - 2 stops -Bus Stop #1 - Chapters (west side of the Quinte Mall) -Bus Stop #2 - Toys "R" Us Entrance (south side of the Quinte Mall) Travel Bell Boulevard to Adam Street, circle the Quinte Sports & Wellness Centre via Centre Street and Cannifton Road Drop off at the bus bay on the west side of the building, northbound on Cannifton Road After the Game: Leave the bus bay on the west side of the building, northbound on Cannifton Road, the route will turn left onto Bell Boulevard and head west towards the Quinte Mall. Drop off at west end, Stop #1 Chapters and then south end, Stop #2 Toys "R" Us
General Rules: Cameras and Recording Devices Recording devices such as, audio (such as recorders) or video (such as the use of the video option on digital cameras) are not permitted in the CAA Arena. However, guests are permitted to bring small still cameras without a camera bag to any Senators game. Still cameras with the option of the use of detachable lenses are not permitted. The camera flash option can only be used during the pre-game warm-up. Cameras cannot have any type of transmitter mechanism for the purpose of using a flash or strobes. The use of the camera during games is allowed only from the patron's ticketed seat. The use of the camera cannot interfere with other fans enjoyment of the game. Still camera policy will vary by CAA Arena event. The Belleville Senators/Yardmen Arena expressly reserve their rights with respect to any photos obtained by CAA Arena guests here under. Smoking Policy The CAA Arena is a NON SMOKING facility. Patrons will not be able to leave the venue to smoke and then return to the game or event. In/Out Policy The CAA Arena enforces a strict no re-admission policy. Any guests exiting the facility will not be allowed to re-enter the building. Prohibited Items Food or beverages purchased outside of the Yardmen Arena Bottles and cans Coolers Sticks/flagpoles Aerosol cans Fireworks Skateboards Inline skates Roller skates Illegal drugs or noxious substances Helium balloons Stolen tickets Cameras, sound and/or video recording devices as per event restrictions Horns, Noisemakers and Cowbells Frisbees and/or beach balls Laser pointers Any mechanically enhanced noise making devices, ie air horns with sirens, whistles Spiked or studded jewelry or belts Weapons and dangerous devices of any type such as firearms, explosives, stun guns, handcuffs, clubs, batons, martial arts instruments, knives, etc. Building management reserves the right in their absolute discretion to deny access for any item(s) deemed a safety concern or may result in an undesirable impact on the guest experience. If a guest is found in the facility with a prohibited item, the item will be confiscated, and, in some cases, the fan may be evicted from the building.
Child Rules: Belleville Senators games do not require a child who is less than two-years-old to have a ticket unless they are to occupy a seat.