Get all of your questions about visiting the venue answered below.
Arena: 405-602-8700 Thunder Ticket Office: 405.208.HOOP (4667)
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The Box Office is located just off West Reno between the two main entrances on the north side of the Chesapeake Energy Arena. Hours are 10:00 a.m. to 5:30 p.m., Monday through Friday. Weekend and holiday hours vary according to the event schedule.
Will Call Info
When purchasing tickets by phone or online, you may choose to pick them up at the Box Office Will Call window during normal business hours, beginning 48 hours after purchase or on the day of the show. Please be prepared to present the credit card used to purchase the tickets, as well as a photo I.D. Press and VIP tickets, or tickets left by a third party, may also be picked up at Will Call prior to the event. A photo I.D. is required.
Chesapeake Energy Arena meets or exceeds all structural and service requirements as stipulated by the Americans with Disabilities Act. Restrooms, drinking fountains, phones, Bank of Oklahoma ATM's and concession counters are accessible to guests with disabilities. Additional services are listed below. Accessible Tickets/Seating: Wheelchair accessible seats are available in all price levels. One companion ticket may be purchased with each wheelchair accessible ticket. Please indicate at the time of purchase if you require accessible seating. Accessible Drop-off: Passengers may be dropped off at Reno and Robinson near the northwest entrance to the Chesapeake Energy Arena. Elevators: Elevators are located throughout the Chesapeake Energy Arena for wheelchair access to all levels. The elevators near Section 101, just inside the northwest entrance to the Chesapeake Energy Arena, provide access to the arena floor. Elevator on club level nearest Section 205. See the maps at the center of this guide for exact locations. Emergency Evacuation: Chesapeake Energy Arena staff members have been trained in emergency preparedness and evacuation procedures. Key employees are assigned to assist patrons with disabilities to safety. Listening Devices: Listening devices may be rented free of charge at the Guest Relations Desks located at each of the main entrances. A credit card or check deposit, as well as a valid I.D., are required to ensure the return of equipment. Parking: Accessible parking is available in the parking lots on the south side of the Chesapeake Energy Arena. Entrances are available on S.W. 3rd Street, east of Robinson. Accessible parking spaces are also available in the underground parking garage at the neighboring Cox Convention Center. See Parking for additional information. Service Animals: Trained guide dogs or service animals are permitted to assist guests inside the arena. If special accommodations are required for your service animal, please notify us at the time of your ticket purchase. All other animals are prohibited. Sign Interpreters: Guests who require interpreting services during an event, should contact the Guest Relations Manager by calling (405) 602-8700 within three weeks of the event. Telephones: Telephones are provided at Guest Relations locations and throughout the Chesapeake Energy Arena, courtesy of Cox Communications. TDD machines and volume-enhanced phones are available. Wheelchair Assistance: The Chesapeake Energy Arena offers wheelchair service for guests who may need assistance to and from their seats. Please contact a Guest Relations representative for assistance. Wheelchair assistance is provided on a first-come, first-served basis. Due to the limited number of wheelchairs available, they may not be borrowed or rented as seating during the event. If wheelchair assistance becomes necessary during an event, please notify the nearest staff member.
Over 900 spaces are available just across the street from the Chesapeake Energy Arena in the underground parking garage at the neighboring Cox Convention Center, which is managed by Republic Parking Systems. Parking garage entrances are located on the east side of the convention center on E.K. Gaylord and the west side of the convention center on N. Robinson. Parking spaces for disabled guests driving properly licensed or tagged vehicles and are located near all four elevator entrances. The current charge for event parking is $6.00 per entry. Prices are subject to change. Additional parking is available throughout Downtown and Bricktown. There are more than 18,000 parking spaces including approximately 1,300 parking meters. For further information on the Cox Convention Center parking garage and other City parking facilities, you may call (405) 235-PARK or visit www.parkingokc.com Oklahoma Spirit Trolleys provide shuttle service to most off-site parking garages.
General Rules: For your safety, once a person exits the Chesapeake Energy Arena, re-entry is strictly prohibited For safety reasons, prohibited items include but are not limited to: - Alcohol, illegal drugs or any paraphernalia associated with drug use - Cans, bottles, coolers or other similar containers - Fireworks - Flags/Signs with poles - Laser pens/pointers of any type - Noisemakers such as air horns - Outside food or drinks - Oversized bags, including backpacks, duffel bags or diaper bags - Weapons of any type, including chains, knives and firearms - Any other item deemed unacceptable by event or building management For safety reasons, prohibited items include but are not limited to: - Alcohol, illegal drugs or any paraphernalia associated with drug use - Cans, bottles, coolers or other similar containers - Fireworks - Flags/Signs with poles - Laser pens/pointers of any type - Noisemakers such as air horns - Outside food or drinks - Oversized bags, including backpacks, duffel bags or diaper bags - Weapons of any type, including chains, knives and firearms - Any other item deemed unacceptable by event or building management
Child Rules: Most events do not require a ticket for children under the age of two. However, in order for a child to have his or her own seat, a ticket is required. Some shows intended for young children do require children over the age of one to have a ticket. Please call (405) 602-8700 in advance to verify the policy for a specific event.