Get all of your questions about visiting the venue answered below.
Phone Number: Ticketmaster: 1-855-682-6736 or any other Ticketmaster Charge by Phone Number
Phone Hours: Ticketmaster: Mondays to Saturdays 9:30am to 10pm EST; Sundays and statutory holidays from 12 noon to 8pm EST
Cash and major credit cards. No Debit Available.
For Will Call and Ticket Sales, Box Office opens 1 hour prior to door time. The Main Entrance is located on the North East end of Deer Lake Park, next to the Shadbolt Centre. This entry is open to patrons with tickets, and patrons who will be picking up their tickets on site at the Ticketmaster Will Call pickup booth.
Will Call Info
If you have purchased your tickets through TICKETMASTER and have not picked up the tickets already - please try to pick up your tickets in advance of the show at any Ticketmaster outlet with your Confirmation Number, Credit Card and ID. If you don't have a chance to pick up your tickets in advance - there will be a Will Call on site. If you are picking up your tickets at the Deer Lake Ticketmaster Will Call booth, please make sure to bring your ID and the credit card you used to purchase the tickets. You will not be able to get your tickets without these items.
A designated Accessible Seating area for any patrons requiring wheelchair, ADA or special seating consideration will be located on site. Accessible Seating tickets can be purchased by phone at 1-855-682-6736 If you have already purchased a regular ticket for this show and require an Accessible Seating ticket, please contact Live Nation at 604-683-4233 or email@example.com with your ticket order confirmation number. For vehicles displaying the official handicapped parking permit (SPARC), limited parking will be available in the Shadbolt Centre's North Parking lot on a first come first served basis. Vehicles must access this area from the east end of Deer Lake Ave at Canada Way (by Esso gas station). The designated Accessible Seating area is located at the North East end of the concert bowl. While both main entrances are wheelchair accessible, use of the Main East gate is recommended. While there will be a designated staff member available to provide some assistance if needed, Accessible Seating patrons who require an attendant are encouraged to purchase an Attendant ticket from Ticketmaster. There will be 1 Attendant permitted per Accessible Seating ticket permitted in the designated seating area. Re-entry to and from the Accessible Seating area is permitted, but patrons are asked to keep their Accessible Seating ticket or voucher with them in order to re-access the area. Wheelchair accessible toilets are located next to the platform
Parking in and around Deer Lake Park is limited. Utilizing transit, carpools, or bicycles to attend events is encouraged. Bike racks are located on site. Bicycles will not be permitted inside the site, but bike racks will be available near the Main Gate and the West Gate on a first come, first served basis. Owners must provide their own locks and leave bicycles at their own risk. Parking at Deer Lake Park, Shadbolt Centre and associated buildings will be restricted to production and emergency vehicle parking only on the day of show. However, limited sections of the Shadbolt Centre’s North Parking Lot will be available for vehicles displaying official SPARC (handicapped) parking decals on a first come, first served basis. There will also be limited parking available in the North Parking Lot for motorcycles and scooters, based on a first come first served basis. Please access this lot by coming westbound from Deer Lake Avenue and Canada Way. Handicapped Permit Parking For vehicles displaying the official handicapped parking permit (SPARC), limited parking will be available in the Shadbolt Centre's North Parking lot on a first come first served basis. Vehicles must access this area from the east end of Deer Lake Ave at Canada Way (by Esso gas station).
General Rules: GATE GUIDELINES Gate Guidelines are different for the Burnaby Blues + Roots Festival and other Live Nation Concerts. Both are listed below. Please follow the Gate Guidelines according to the event you are attending. Gate Guidelines for Live Nation Concerts: Disallowed items - NO BOTTLES - NO CANS - NO ALCOHOL - NO PROFESSIONAL CAMERAS - NO RECORDERS - NO UMBRELLAS - NO LAWNCHAIRS - NO COOLERS - NO BANNERS - NO FRISBEES - NO PETS - NO TENTS - NO KNIVES - NO WEAPONS - NO BULK FOODS - NO GLASS - NO VIDEO/AUDIO RECORDING EQUIPMENT - NO LASER POINTERS Gate Guidelines for the Burnaby Blues + Roots Festival: - NO ALCOHOL MAY BE BROUGHT INTO THE SITE - CHAIRS ARE PERMITTED (legless or backrests suggested) - COOLERS ARE PERMITTED - NO INSTRUMENTS - NO GLASS CONTAINERS OR CANS - NO PROFESSIONAL CAMERAS OR VIDEO RECORDING EQUIPMENT - NO UMBRELLAS - NO TENTS OR TARPS - NO BANNERS - NO FRISBEES OR THROWING OBJECTS - NO KNIVES OR NO WEAPONS - NO LASER POINTERS - ONLY WORKING DOGS PERMITTED ON SITE - COMMERCIALLY SEALED PLASTIC BOTTLES OF NON-ALCOHOLIC BEVERAGE WILL BE PERMITTED (UP TO ONE LITRE IN SIZE) • NO BARBEQUES OR FIRES PLEASE NOTE THAT ALL ITEMS ARE SUBJECT TO SEARCH AT THE GATE. IN THE EVENT YOU CHOOSE TO REFUSE A SEARCH, YOU WILL BE DENIED ACCESS TO THE SITE.
Child Rules: Please note: Child Policy may vary for different events. For Live Nation events, children aged 10 and under are welcome to attend for free when accompanied by a ticket-holding adult. Exceptions may apply, please visit the venue website for more information. Ear protection is strongly recommended for children.