Physical Address- 310 1st Avenue South, Nashville, TN 37201

Address

Ascend Amphitheater offers a wide variety of alcoholic beverages for purchase during your time at the venue. You are not permitted to bring any alcoholic beverages into the venue. A valid and current Driver License or State ID card is required to purchase alcohol- guests will be required to show ID every time they purchase.

Alcohol

All Access passes or Backstage Passes are not available for purchase. Visit www.livenation.com to view any VIP packages that may involve a meet and greet or additional access. The venue box office does not sell any meet and greet, backstage or venue passes.

All Access Passes

Service animals (as defined by ADA standards) are permitted inside the venue during events. Only registered working animals are permitted.

Animals- Service

We have two ATM's on site - located in the house right concession plaza and house left concession plaza.

Atm's

If any assistance is needed with your vehicle please contact your normal Emergency Assistance provider. Ascend Amphitheater does not have tow or lockout services on site.

Automobile Assistance

All bags are subject to search upon entry. Guests have the right to refuse a bag search and the venue has the right to refuse entry. If you have any items that are not allowed into the venue please return them to your vehicle.

Bag Inspections

Signs larger than 8.5 X 11 in are not permitted into the venue. This size is a standard sheet of paper. We do not allow in banners or signs that are larger than this due to the potential to block other guests view of the performance. All signs must be appropriate in nature and not be a distraction to the artist.

Banners and Signs

Multiple bike racks are located along 1st Avenue for all shows. Ascend Amphitheater is not responsible for lost or stolen bicycles.

Bicycle Parking

For the safety of our employees and guests, the box office will be closed until further notice. &nbsp;Please keep checking back here for updates as to when we re-open. &nbsp;We appreciate your understanding and please be well. &nbsp;We look forward to seeing you this summer.

Box Office

SUBJECT TO CHANGE- The standard venue policy allows camera phones, disposable cameras, and small digital cameras. Any camera that has a detachable lens will be considered professional and not allowed in. If the camera lens zooms out of the camera more than 1 inch it will be considered a professional camera and will not be allowed in. Some artists do not permit cameras so please check back for the show you will be attending to ensure that we will be allowing cameras in.

Camera Policy

The venue does not allow camping or overnight parking of any kind.&nbsp;

Camping

Cancellations will only occur in the event of severe weather, artist cancellation, or an act of God. In the event of a cancellation local media will be notified and any information about a potential reschedule will be made available. Refunds will be available at the point of purchase.

Cancellation Policy

Generally cell phones are permitted in the venue. On occasion, comedy shows in particular, cell phone usage may not be allowed due to artist requests.

Cell Phones

All of our events are all ages unless stated otherwise. Children 2 and under do not require a ticket, but must sit on a parent's lap.

Children

Ascend Amphitheater does not allow weapons of any kind in the venue. No patron will be allowed to enter the venue with a weapon. The venue will not secure weapons and will not take responsibility for any weapons left in vehicles.

Conceal and Carry

Ascend Amphitheater offers a wide variety of concession options through the venue. This includes cheeseburgers, hot dogs, nachos, pretzels, candy, popcorn, fountain soda (Pepsi Products), and water.Concessions are located on each side of the seating areas as well as at the back of the lawn.

Concessions

Venue Phone Number – (615) 999-9000Venue Email Address – ascendamphitheaterinfo@livenation.comVenue Address – 310 1st Avenue South, Nashville, TN 37201

Contact Information

All main concession stands take Visa/ MasterCard / Discover and American Express. Smaller stands and portable concessions may be cash only. See ATM's for locations on site. All merchandise stands take all major credit cards.

Credit/ Debit Cards

Our concessionaire offers free fountain sodas to guests that commit to be the designated driver for their party. Please visit the designated driver representative at the Guest Services tent just inside the entry gates.

Designated Driver

Guests are permitted to bring in One (1) factory sealed bottle of water up to one gallon in size. This policy is subject to change based on artist requests or safety considerations. Empty Aluminum bottles, refillable plastic water bottles are permitted. Camelbacks are not permitted.Water fountains are located near all restroom locations.

Drinking Water

In the event of an emergency while on site- Ascend Amphitheater has trained paramedics to assist with any medical issues. First aid is located on the west side of the venue near the restrooms and Gate 3, but any staff member with a radio can dispatch First Aid to the location needed. Local law enforcement officers are also on site for every event and can assist if needed or requested. Venue management works closely with all appropriate emergency agencies and services to ensure that we are up to date on any dangerous weather or potential crowd related issues. In the event of a weather emergency- we will communicate with guests that are inside of the facility as well as guests on their way to the venue. Please follow our Facebook page for the latest developments on event days-<a href="http://www.facebook.com/ascendamphitheaternashville" target="_blank">https://www.facebook.com/Ascendamphitheaternashville</a>&nbsp;

Emergency

The venue begins hiring for each season in early March. If you are interested in working for the venue please visit:<a href="http://www.livenationentertainment.com/careers/seasonal/" target="_blank">http://www.livenationentertainment.com/careers/seasonal/</a>

Employment Opportunities

Guests with tickets for Reserved Seating, GA Floor, and GA Lawn for any show, should enter via Gate 1, located at the northwest corner of the venue, next to the box office. The VIP Entrance is located left of the box office.

Entrance Gates

A complete listing of events can be found at <a href="http://www.ascendamphitheater.com/" target="_blank">http://www.ascendamphitheater.com</a>.

Event Listing

If you need assistance while at an event please visit our Guest Services tent located just inside the entry gates.

Fan Assistance

Ascend Amphitheater will do our best to get any fan mail sent to the venue to the appropriate parties. We cannot guarantee that any package or letter will be given to an artist. We recommend visiting the artist’s website and sending any items to their designated address. We are not responsible for returning anything that is sent to the venue for an artist.

Fan Mail

For certain events, fast lane upgrades may be available for an additional charge. The fast lane allows you access to a private entrance, limited to 200 per show, enabling you to skip the line at the main gate. The fast lane upgrades are available at <a href="https://livenation.expapp.com/upgrade" target="_blank">https://livenation.expapp.com/upgrade</a>

Fast Lane

Gate times vary, but are usually an hour prior to show time. Please check the specific event page as these dates are subject to change. Please do not attempt to enter the venue any earlier than the designated times.

Gate Times

For group sales please information, please contact our Venue Sales Department (615) 346-9042.

Group Sales

Guests are expected to behave respectfully and in accordance with venue policy, state and local laws. Any guest that is acting in a manner that venue management deems unsafe can be subject to eviction. If a guest violates a state or local law they will be subject to any tickets or punishment deemed necessary by local law enforcement.

Guest Conduct

Ascend Amphitheater strives to ensure that all of our guests have a great time at our venue. If you need additional assistance while you are here please make sure you let us know.<ul><li>Ticketing- ADA tickets can be purchased online via&nbsp;<a href="http://www.livenation.com/" target="_blank">www.livenation.com</a>. You do not need to call the box office to place an order as all of our accessible tickets are available through www.livenation.com. Look for the&nbsp;&nbsp;&nbsp;logo on the Find Tickets page to view all available accessible seats. We do have accessible seating in every price range, but be advised it does occasionally sell out. We have very limited seating available for guests on the day of the event so please make sure you purchase accessible seating when you order tickets.</li><li>Day of Show Parking- Accessible Parking is located at nearby downtown parking locations.&nbsp;An Accessible Drop Off point is located at the corner of Molloy St. and 1st Avenue S.&nbsp;?</li><li>Unexpected Needs- if you have had an injury or illness that prevents you from using the original seat you purchased we strongly recommend going through www.livenation.com to exchange all tickets for accessible. We will have a very limited number of seats available on the day of the show for such issues, but we cannot guarantee we will be able to seat you. Please remember that accessible seating permits for the guest with the accessible need and one companion.</li><li>Interpreter Requests- if you will need an interpreter for an event please give us at least 2 weeks notice to secure. Guests that request an interpreter will need to pick up their tickets at will call. When the tickets are picked up we will introduce you to your interpreter for the evening and take you to your seats. There is no charge for interpreter services. Please call (615) 999-9000 to arrange for an interpreter for your visit.</li><li>Accommodations- all venue bathrooms, concession stands, and merchandise stands are accessible.&nbsp;</li></ul>Guests that require assisted listening devices can contact our venue office prior to the event to arrange for a device. Please give us at least 2 days notice. Guests that require interpreter service can call the venue and arrange this for any event. We need at least 2 weeks notice to secure an interpreter. We can be reached at (615) 999-9000.

Guests with Disabilities

<a href="http://www.nashvilledowntown.com/play/hotels" target="_blank">http://www.nashvilledowntown.com/play/hotels</a>

Hotels

<ul><li>Average size bags/back packs</li><li>Cameras – nonprofessional only, no detachable lenses</li><li>Food – in a clear, 1-gallon ziplock bag</li><li>Lawn Chairs – low profile (seat no more than 9 inches off the ground)&nbsp;*subject to change per event, check the Day of Show tab&nbsp;</li><li>Water – up to 1 gallon in a factory sealed or empty bottle</li></ul>

Items ALLOWED to be brought in to venue:

<ul><li>Weapons of any kind,</li><li>Alcohol,</li><li>Illegal drugs/substances,</li><li>Glass containers,</li><li>Cans,</li><li>Hard sided/large coolers,</li><li>Large or oversized bags/back packs, such as luggage, duffel bags, or industrial/camping-sized back packs</li><li>Laser pointers,</li><li>Animals (except service animals),</li><li>Fireworks.</li></ul>

Items NOT-ALLOWED to be brought in to venue include, but are not limited to:

Lawn chairs are available for rent for $10 per chair (2 for $15). Guests are also able to bring their own lawn chairs, but they must be no higher than 9 in off the ground. No bag chairs, camping chairs, or folding chairs are permitted. *subject to change per event, check the Day of Show tab

Lawn Chair Rental

The lawn is always first come, first serve. Guests may notice a row or seat number on their lawn ticket, but that is only used for tracking purposes. There are no assigned seats on the lawn.

Lawn Seating

If you lose an item while you are at an event- you can visit our Guest Services tent located just inside entry gates to see if it has been turned in. Click on the link below to view our virtual lost and found! You can communicate with us immediately and set up a time to pick up your item! Don't want to come back to pick up your item? No problem- you can set up shipping right from the website! <a href="http://www.ascend.crowdfind.com/" target="_blank">www.ascend.crowdfind.com</a>

Lost and Found

From the North: Take I-65 S toward Nashville. Keep left at the fork to continue on I-24 E, follow signs for Interstate 24/Interstate 40 E/Chattanooga/Knoxville. Take exit 49 for Shelby Ave. and turn left onto Shelby Ave. Continue onto Korean Veterans Blvd. Turn right onto 1st Ave. S. Venue will be on the right.From the South: Take I-65 N toward Nashville. Take exit 82B to merge onto I-40 E toward Knoxville. Stay right and immediately take exit 210C for U.S. 31 A S/4th Ave. S toward U.S. 41 A S/2nd Ave. S. Turn left onto 2nd Ave. S. Turn right onto Molloy St. Venue will be across 1st Ave. S.From the East: Take I-40 W toward Nashville. Take exit 212 toward Hermitage Ave. Continue onto Decatur Ave. Turn left onto Hermitage Ave. Continue onto 1st Ave. S. Venue will be on the right.From the West: Take I-40 E toward Nashville. Take exit 209B toward US-70S/US-431/Broadway/Demonbreun St. Merge onto 14th Ave. N and stay left to turn left onto Broadway. Turn right onto 8th Ave. S. Turn left onto Demonbreun St. Turn right onto 1st Ave. S. Venue will be on the left.

Maps and Directions

Any media inquiries can be directed to (615) 999-9000.

Media Relations / Press Passes

First Aid is located on the west side of the venue near the restrooms and Gate 3. We have trained medical personnel that are able to assist with any issue you encounter. We have ambulances on site throughout the duration of the event that can transport guests if needed. If you have a condition that requires you to use a needle for medication while you are here- please do so in our medical office so the syringe can be properly disposed of.

Medical Assistance

Merchandise will be available for all concerts at our Concert Gear tents located on the west side of the venue in the plaza near the concession stand. All concert gear is property of the artist and the venue has no responsibility related to the craftsmanship or style of any merchandise. Please make sure you check that you have the correct size and there are no defects in the shirt before you walk away from the stand. The venue cannot assist with replacing or refunding any merchandise after the event has ended.

Merchandise

General Parking will not be provided at Ascend Amphitheater. However, there are many options in and around downtown to park at for events. VIP Parking is located at 2nd Avenue and Korean Veterans Boulevard.&nbsp;VIP Parking is included in the package for box seat ticket holders and season ticket holders.

Parking

Local law enforcement are on site for every event and are responsible for directing all traffic into the venue. On Duty law enforcement officers are the only individuals able to carry a weapon on our property. We do not allow conceal and carry weapons to be brought onto our property nor we will secure them.

Police Assistance

If you are interested in purchasing a VIP Box or Reserved Seating for the season please contact our Venue Sales department at (615) 346-9042. Neither the venue receptionists nor the box office can answer questions regarding pricing or availability for these boxes.

Premium / VIP Seating

The Nashville MTA offers direct bus service that connects to Ascend Amphitheater. For more information on MTA bus lines, visit <a href="http://www.nashvillemta.org/" target="_blank">www.nashvillemta.org </a>or call (615) 862-5950 for convenient stations near Ascend Amphitheater.

Public Transportation

Re-Entry is not permitted at Ascend Amphitheater. Please ensure that everything you will need for the event is brought in with you. If you do leave at any point in the evening- you will not be allowed back in without a new ticket.

Re-Entry

Ascend Amphitheater participates in a venue wide recycling program. You will find recycling bins located though-out the venue. Please recycle where possible.

Recycling

Restroom buildings are located on both sides of the venue seating area as well as at the back of the lawn. Accessible restrooms are located in all locations as well.

Restrooms

Scalping or reselling tickets is strictly prohibited on the property of the venue. Any guest caught selling tickets on property will be turned over to local law enforcement.

Scalping Tickets

Venue security and law enforcement are located throughout the facility to ensure a safe and secure environment. All security personnel can assist with any questions or concerns. Please do not hesitate to contact our on-site staff if any assistance is needed.Your safety and security are most important to us. The following details will outline our general venue’s guidelines:<a href="https://www.livenation.com/venueguidelines" target="_blank">https://www.livenation.com/venueguidelines</a>

Security

When coming through the gates, please plan on security using metal detectors and/or a physical pat down for our search procedures. All bags are subject to inspection. If you have a medical reason for not wanting to be searched via metal detectors, please visit our First Aid station located on the west side of the venue near Gate 3 and they will give you an alternative to our metal detectors. More information can be found here <a href="https://www.livenation.com/venueguidelines/" target="_blank">https://www.livenation.com/venueguidelines/</a>

Security Procedures

Ascend Amphitheater is a NON-SMOKING facility. Guests wishing to smoke will need to exit through designated gate (Gate 5) during event. Violation of smoking policy will result in ejection without refund.

Smoking

All sponsorship inquiries should be directed to our office- please call (615) 305-8918 and ask to speak with someone in sponsorship. Any handouts or presence on site needs to be cleared with venue sponsorship. If you do not have permission to be on site you will be escorted off property immediately.

Sponsorship / Hand Outs

Strollers are not permitted due to there being nowhere for them to be stored. The lawn has an incline that makes it unsafe for strollers to be on the lawn and they tend to also become a tripping hazard to other guests.

Strollers

Some shows do allow audio recording so please contact us prior to the event you are attending to confirm if this will be allowed.

Taping

Traffic around Ascend Amphitheater is controlled by city traffic management. Please monitor traffic surrounding the area and plan accordingly when coming to the venue. If there are any major traffic issues that will impact the start of the event we will post this information on our Facebook page at <a href="https://www.facebook.com/Ascendamphitheaternashville" target="_blank">https://www.facebook.com/Ascendamphitheaternashville</a>

Traffic

Are never permitted in the venue.

Umbrellas

Upgrades are available to purchase on Ticketmaster (<a href="http://www.ticketmaster.com/venue/222513" target="_blank">www.ticketmaster.com/venue/222513</a>), our Experience App (<a href="http://www.lnexperience.com/" target="_blank">www.lnexperience.com</a>), and on site through our Guest Services team.&nbsp;&nbsp;

Upgrades

The VIP Club is a private lounge with an outside patio for our box seat ticket holders and season ticket holders.&nbsp;The club will open at doors and remain open until 1 hour after the event has ended. VIP Club guests will have access to restroom facilities, premium liquor and beer selections.&nbsp;For select shows, a limited number of VIP Club passes may be available for&nbsp;on Ticketmaster - (<a href="http://www.ticketmaster.com/venue/222513" target="_blank">www.ticketmaster.com/venue/222513</a>).

VIP Club

VIP Parking is located at 2nd Avenue and Korean Veterans Boulevard.&nbsp;VIP Parking is included in the package for box seat ticket holders and season ticket holders.&nbsp;

VIP Parking

All shows will go on rain or shine. However, in the event of severe weather we will keep our fans notified via our venue Facebook page.<a href="http://www.facebook.com/ascendamphitheaternashville" target="_blank">www.facebook.com/Ascendamphitheaternashville</a>An event may be delayed, postponed, or canceled depending on the severity of the weather expected.

Weather

Will call tickets are available for pickup at the box office located outside Gate 1. Please make sure that you have a photo ID matching the purchasers name to pick up tickets. Any name changes need to go through Ticketmaster Customer Service- 800-653-8000.Guests are not permitted to put tickets in will call for other guests to pick up. You will need to arrange to meet your party at the facility to deliver tickets.If tickets or passes are being left for you- they will only be left at the box office. This includes meet and greet passes, backstage passes, press passes, and tickets from the tour or any other promotional company. We do not get these tickets until late in the afternoon the day of the event so please do not try to pick them up earlier. If your tickets/passes are not at will call you will need to contact the person that left them for you to determine where they are. The box office cannot contact any member of the tour for you.

Location

Ascend Amphitheater

Upcoming Events