Xfinity Center

The Xfinity Center is a limited cash facility. There are no ATMs located on-site. Ready Credit cash-to-card machines are located at the front gates, next to the guest services kiosk, as well as underneath the covered bridge on the Woodside concourse.

Physical Address - 885 S Main Street, Mansfield MA 02048

Mailing Address - PO Box 810, Mansfield MA 02048

All Access passes or Backstage Passes are not available for purchase. Visit www.livenation.com to view any VIP packages that may involve a meet-and-greet or additional access. The venue box office does not sell any meet and greet, backstage, or venue passes. 

If any assistance is needed, look for an Xfinity Center Crew Member in the parking lots.

Only clear plastic, vinyl or PVC tote bags no larger than 12” x 6” x 12” and/or small clutch bags no larger than 6”x9” are permitted into the venue. No other bags of any type will be allowed. All bags are subject to search upon entry. Guests have the right to refuse a bag search and the venue has the right to refuse entry. If you have any items that are not allowed into the venue, guests have the option to bring them back to their car or leave them at our Bag Check, located to the left of the front gates.

Signs larger than 8.5" X 11" are not permitted into the venue (this size is a standard sheet of paper).

The Box Office at the Xfinity Center is only open on show days beginning at 1pm and will close at approximately the start of the show as determined by the artist. If you’d like to purchase tickets, please visit us at www.livenation.com. If you’re looking to obtain a refund for a show that was either canceled, postponed or rescheduled, please visit us at www.livenation.com/refund for more information. We look forward to seeing you at our next show at Xfinity Center. 

Buses are parked in the oversized vehicle lot at the Xfinity Center. Buses that will be dropping off guests can leave the parking lot but must return by 9:00 pm.All buses are subject to be boarded by our security staff to ensure no underage drinking is taking place on the bus. If there is any underage drinking- the whole bus will be turned around and no one will be able to enter the event. The venue will not issue refunds and bears no expense that will be incurred due to non-admittance. Mansfield Police Department will be on-site assisting in the bus lot to ensure all guests on buses are acting appropriately and within accordance of the law. Bus Lot parking availability is subject to change based on event. Please visit the parking options on the specific event to purchase bus parking, if necessary. 

SUBJECT TO CHANGE - The standard venue policy allows camera phones, disposable cameras, and small digital cameras. Any camera that has a detachable lens will be considered professional and will not be allowed in. If the camera lens zooms out of the camera more than 1 inch, it will be considered a professional camera and will not be allowed in. Some artists do not permit cameras so please check back for the show you will be attending to ensure that we will be allowing cameras in. 

The venue does not allow camping or overnight parking of any kind. Vehicles parked overnight will be towed at the owner’s expense. 

Cancellations will only occur in the event of severe weather, artist cancellation, or an act of God. In the event of a cancellation, local media will be notified and any information about a potential reschedule will be made available. Refunds will be available at the point of purchase. In the event of severe weather or show cancellations, please check our social media pages periodically for live updates.

Facebook: https://www.facebook.com/xfinitycenterma/

Twitter: https://twitter.com/xfinitycenter

Instagram: https://www.instagram.com/xfinitycenterma/

All our events are all ages. Children 2 and under do not require a ticket but must sit on a parent's lap. Strollers and wagons are not allowed in the venue.

Lost Children Prevention wristbands are located at the Guest Services Kiosk upon request.

Xfinity Center does not allow weapons of any kind on our property. The venue will not secure weapons. 

Xfinity Center offers a wide variety of concession options throughout the venue including cheeseburgers, hot dogs, nachos, pretzels, candy, popcorn, soda, water, and Red Bull.

Venue Phone number – 508-339-2331

Venue Email – xfinityguestservices@livenation.com

Venue Address – 885 S Main Street, Mansfield MA 02048

Mailing Address – PO Box 810, Mansfield MA 02048

The Xfinity Center is a limited cash facility. All main concession and merchandise stands accept Visa, MasterCard, Discover and American Express card payment types. The Box Office and Parking will accept cash payment.

For information on our designated driver program, please look for the Arbella flag located on the Lotside concourse.

Guests are permitted to bring in one (1) factory sealed bottle of water up to one-gallon in size. This policy is subject to change based on artist requests or safety considerations. Empty, refillable plastic water bottles are permitted. Camelbacks and aluminum bottles are not permitted.

Water stations are located outside each public restroom building.

When you arrive to the venue, please let the parking staff know that you are dropping someone off and they will direct you to the drop-off lot, Lot 3. Guests cannot remain in their vehicles during the event. All guests must drop off and return by 9:00pm. No incoming traffic will be allowed after 1 hour before the end of the show. Our traffic plan does not allow for incoming traffic after the show. The rideshare lot is Lot 1.

Xfinity Center has trained paramedics on-site to assist with any medical issues. First aid is located in the Second Stage area, off of the Lotside concourse, but any staff member with a radio can dispatch paramedics to the location needed. Local law enforcement officers are also on site for every event and can assist if needed or requested. Venue management works closely with all appropriate emergency agencies and services to ensure that we are up to date on any dangerous weather or potential crowd related issues. In the event of a weather emergency, we will communicate with guests that are inside of the facility as well as guests on their way to the venue. Please follow our social media?pages for the latest developments on event days -

Facebook: https://www.facebook.com/xfinitycenterma/

Twitter: https://twitter.com/xfinitycenter

Instagram: https://www.instagram.com/xfinitycenterma/

The venue begins hiring for each season in early spring and continues to accept applications throughout the season. If you are interested in working for the venue, please visit: www.livenationentertainment.com/careers or contact xfinityguestservices@livenation.com

The main gates to the facility are available for entrance regardless of your ticket type.

There is a Fast Lane gate located to the right of the main gates, in front of the box office. You must have a Fast Lane pass to utilize this gate.

Premium seating clients have a separate entry gate located to the right of the main gates, next to the box office. All guests using this gate must be premium seating clients and have the appropriate ticket.

For shows with a GA Pit, those with GA Pit tickets can use the general security lanes and will enter through Ticket Gate 10, located at the main entrance.

Xfinity Center will do our best to get any fan mail sent to the venue to the appropriate parties. We cannot guarantee that any package or letter will be given to an artist. We recommend visiting the artist's website and sending any items to the designated address listed. We are not responsible for returning anything that is sent to the venue for an artist.

Beat the lines, get in first! Guests can purchase Fast Lane passes via www.livenation.com for select events. The Fast Lane passes allow our guests to be the first ones admitted into the venue. Guests holding a Fast Lane pass can beat the security line to enter the venue. The Fast Lane entrance is located to the right of the main ticket gates. This is not a ticket to enter the parking lot. This ticket is not an event ticket and requires an additional ticket to gain entry to the show. 

Outside food & beverages are not allowed except for one (1) sealed water bottle and one (1) clear gallon-sized bag for snacks. There will be a wide variety of dinner and beverage options available for purchase on-site.

Xfinity Center does not offer group ticket sales. If you have a large party that will be attending the show, the only option would be to contact our Premium Seating Department at 508-452-8060. Premium Seating sells all VIP boxes, suites, and clubs at the venue that can accommodate larger parties than the standard ticket limit.

Guests are expected to behave respectfully and in accordance with venue policy, state and local laws. Any guest that is acting in a manner that venue management deems unsafe can be subject to eviction. If a guest violates a state or local law, they will be subject to any tickets or punishment deemed necessary by local law enforcement. We reserve the right to deny entry to any guest for any reason or no reason.

Xfinity Center strives to ensure that all our guests have a great time at our venue. If you need additional assistance while you are here, please let us know and we would be happy to assist.

Ticketing- All our ADA tickets can be purchased online via www.livenation.com. Look for the ADA logo on the Find Tickets page to view all available accessible seats. We do have accessible seating in every price range but be advised it does occasionally sell out. We have very limited seating available for guests on the day of the event so please make sure you purchase accessible seating when you order tickets.

Day of Show Parking- Accessible Parking is located outside the main ticket gates. Please show the parking staff your placard and they will direct you to this lot. Please be advised that parking is limited. When you park, please have your placard visible.

Guest Services Kiosk- If you have questions or need assistance, we have a Guest Service Kiosk staffed with customer service employees to help answer questions related to seating or other accommodations. The kiosk is located right inside the main ticket gates.

Unexpected Needs- If you have had an injury or illness that prevents you from using the original seat you purchased, we strongly recommend going through www.livenation.com to exchange all tickets for accessible tickets. We will have a very limited number of seats available on the day of the show for such accommodations, but we cannot guarantee that we will be able to reseat you and your party. Please remember that accessibility seating permits for the guest with the accessible need and one companion.

Interpreter Requests- If you will need an ASL interpreter for an event, please contact  508-339-2331 or xfinityguestservices@livenation.com?for additional information and to arrange for an interpreter for your visit. We will need at least two weeks’ notice to secure an interpreter. There is no charge for interpreter services.

Accommodations- All venue bathrooms, concession stands, and merchandise stands are accessible.

Guests that require Assisted Listening Devices can contact our venue office prior to the event to arrange for the use of a device- Assisted Listening Devices are located at the Guest Services Kiosk. Guests that require interpreter service can contact the venue and arrange this for any event. We need at least two weeks’ notice to secure an interpreter. We can be reached at 508-339-2331 or xfinityguestservices@livenation.com.

There are multiple Hotels in Mansfield/Foxborough. Please visit the "Hotels Nearby" tab for a list of hotels and their proximity to the venue.

Fairfield Inn & Suites Mansfield (0.9 miles from Xfinity Center)

50 Reservoir St.

Mansfield, MA 02048

508-452-0700

https://www.marriott.com/hotels/travel/pvdfm-fairfield-inn-and-suites-mansfield/

Hampton Inn and Suites Foxborough/Mansfield (4.0 miles from Xfinity Center)

2 Foxborough Blvd.

Foxborough, MA 02035

508-623-2555

https://hamptoninn3.hilton.com/en/hotels/massachusetts/hampton-inn-and-suites-foxborough-mansfield-BOSFXHX/index.html

• Clear plastic, vinyl or PVC tote bags no larger than 12” x 6” x 12” and/or small clutch bags (6”x 9”) – subject to search at gate.
• Non-professional digital and film cameras (Pocket sized, point & shoot, no removable lenses)
• Small blankets or beach towels
• 1 factory sealed plastic bottle of water up to one gallon (non-frozen) per guest?
• Empty, plastic refillable water bottle (Must be non-glass and non-aluminum)
• Food - must fit in a one-gallon, clear Zip-Loc style bag

• Pop-up tents
• Umbrellas
• All clear bags larger than 12” x 6” x 12”, and bags larger than 6”x 9” that are not clear.
• Hydration packs
• Professional cameras with detachable lenses or cameras with lenses that extend 1" or more
• GoPro’s or Video recording devices
• Audio recording devices
• iPads or tablets
• Selfie Sticks
• Drones
• Camping, lounge or tri-fold chairs
• Soft or hard side coolers
• Wagons or strollers
• Alcohol or illicit substances
• Glass, metal, cans (regardless of contents)
• Knives, guns, mace, pepper gas or any other item deemed a potential weapon
• Fireworks or other incendiary devices
• Chains or spiked jewelry
• Large signs, posters or flags
• Laser pointers
• Glow sticks
• Animals (except ADA approved service animals)
• Any other item that may pose a threat to other guests, staff, or performers

The lawn seating is a general admission area behind the reserved pavilion seats. This area is not covered and therefore, is exposed to the elements. The grass is sloped for optimum viewing angles.

Smoking is prohibited in this area.

Lawn chair rentals and blanket sales are available and can be reserved on livenation.com or on-site at the sheds located in the top corners of the lawn. Lawn chairs may not be brought in the venue; however, blankets are permitted.

If you lose an item while you are at an event, you can visit our Guest Service Kiosk located at the main ticket gates or email XfinityGuestServices@LiveNation.com where you can communicate with us immediately and set up a time to pick up your item.

Please report any lost or stolen tickets to Ticketmaster as soon as you are aware they are missing or destroyed. Guests can visit the box office with their photo ID to  have their ticket printed or resent to them digitally if needed.

Any media inquiries need to be directed to our Local Office – 617-547-0620

First Aid is located by the Second Stage area, off the Lotside concourse. We have trained medical personnel that are able to assist with any issue you encounter. If you have medication that you need stored in a refrigerator, please go to the First Aid area and our medical staff will assist you. If you have a condition that requires you to use a needle for medication while you are here, please do so in our First Aid area so the syringe can be properly disposed of.

Merchandise will be available for all concerts at our Merchandise stands which are located on both the Lotside and Woodside concourses. For Festival shows, there will be merchandise located throughout the facility and sold by various vendors. All concert gear is property of the artist, and the venue has no responsibility related to the craftsmanship or style of any merchandise. Please make sure you check that you have the correct size and there are no defects in the item before you walk away from the stand. The venue cannot assist with replacing or refunding any merchandise after the event has ended.

There is no overnight parking permitted at the venue. Any unauthorized vehicles on-site prior to an event or after an event will be towed at the owner’s expense.

For all events, oversized vehicles will be directed to park in a designated lot. For certain events, this lot will be paid only. Oversized vehicles constitute any vehicle that is oversized per the discretion of Live Nation parking staff and is to include but not limited to: RV’s, campers, and large sprinter vans. Please visit the parking options on the specific event to purchase oversized parking, if necessary.

Parking at the Xfinity Center is free. To upgrade your parking, please purchase a premier parking ticket on livenation.com, or day-of-show if still available. For all upgrades available, visit livenation.com.

RED LOT (formerly Premier Lot):

Purchase of a RED LOT parking pass includes a parking spot within close walking distance to the venue and preferred access while exiting after the show. Limited number of spaces. All spots must have a vehicle; No spots can be held for tailgating. THIS IS NOT A CONCERT TICKET.

BLUE LOT: 

Tired from all that rocking out? Get home faster with Xfinity Center BLUE LOT! Located directly across the street from the Xfinity Center (888 South Main Street), the BLUE LOT offers the fastest and easiest exit of any venue lot after a show! Just a 10-minute walk from the front gates, the BLUE LOT is the first parking lot to clear and will have you back home in no time. Space is extremely limited, reserve your space today by visiting the Parking/VIP Club Upgrades page. THIS IS NOT A CONCERT TICKET. 

GREEN LOT:

The purchase of a GREEN LOT parking pass includes a parking spot within close walking distance to the venue. Limited number of spaces. All spots must have a vehicle; No spots can be held for tailgating. THIS IS NOT A CONCERT TICKET.

PURPLE LOT:

Parking made easy, purchase the PURPLE LOT to be right next to a quick exit and in prime tailgating territory. Limited number of spaces. All spots must have a vehicle; No spots can be held for tailgating. THIS IS NOT A CONCERT TICKET.

VIP PARKING:

The VIP LOT is located closest to the venue’s entrance. Guests must have a pass or be on the parking list to access this lot. Guests can enter through any road entrance and be directed to these lots.?Stay in center lane as you approach.

*Oversized vehicles will not be allowed to park in paid parking lots such as Red, Green, VIP, Purple, and Blue lots. For all events, oversized vehicles will be directed to park in a designated lot, this lot for certain events will be paid only.  Oversized vehicles constitute any vehicle that is oversized per the discretion of Live Nation parking staff and is to include but not limited to: RV’s, campers, and large sprinter vans.

Local law enforcement is on-site for every event.

If you are interested in purchasing a floor box, season seats, or club access for the season, please contact our PSS department at 508-452-1847. Neither the venue receptionists nor the box office can answer questions regarding pricing or availability for these boxes.

Our incredible space is the perfect location to host your next corporate event, private concert, conference, fundraiser, or graduation. For more information about renting our facility, please email us or visit https://specialevents.livenation.com/venues/xfinity-center.

Re-Entry is not permitted at Xfinity Center events.

Xfinity Center participates in a venue wide recycling program and is committed to sustainability. You will find recycling bins located throughout the venue. We encourage fans to recycle when possible.

Restroom facilities are located at the main ticket gates and in the upper concourses on both Lotside and Woodside. Sanitrax vacuum-flush restrooms, are also located in the Second Stage area, off the Lotside concourse.

Scalping or reselling tickets is strictly prohibited on the property of the venue. Any guest caught selling tickets on property will be turned over to local law enforcement.

Venue security and law enforcement are located throughout the facility to ensure a safe and secure environment. All security personnel wear white Live Nation polo shirts and can assist with any questions or concerns. Please do not hesitate to contact any of our on-site staff if any assistance is needed. 

Your safety and security are most important to us. The following details will outline our general venue’s guidelines: https://www.livenation.com/venueguidelines 

Everyone entering the Xfinity Center is subject to a security screening. When coming through the gates, please be prepared for security to use metal detectors and/or a physical pat down for our search procedures as well as all bags within our bag policy to be searched by security. If you have a medical reason for not wanting to be searched via metal detectors, please ask for a supervisor. More information can be found here: https://www.livenation.com/venueguidelines/

Like many venues and other large places of assembly, the Xfinity Center has a “no pets” policy. However, Live Nation’s policy explicitly permits guests with disabilities to use dogs working in a service animal capacity. Xfinity Center’s policy, consistent with ADA’s revised guidelines, defines “service animal” as limited to a dog or miniature horse that is individually trained to do work or perform tasks for an individual with a disability. The task(s) performed by the dog must be directly related to the individual’s disability. 
 
Xfinity Center requires, consistent with the ADA, that service animals must be harnessed, leashed, or tethered, unless these devices interfere with the service animal’s work or the individual’s disability prevents him or her from using these devices. Individuals who cannot use such devices must maintain control of the animal through voice, signal, or other effective methods. 

Smoking is not permitted in our reserved seating sections. We ask all our fans to be respectful of those around you.

All sponsorship inquiries should be directed to our sponsorship office. Call 508-339-2331 and ask to speak with someone in sponsorship. Any handouts or presence on-site needs to be cleared with venue sponsorship. If you do not have permission to be on site, you will be escorted off property.

Strollers and wagons are not permitted at the Xfinity Center.

Tailgating must end no later than 30 minutes prior to the scheduled showtime.

Xfinity Center parking lots are reserved for ticket holders only.

All tailgating activities must be conducted in accordance with town of Mansfield by-laws and Mass General laws. This does not allow the consumption of alcohol on property unless sold by the Xfinity Center. Furthermore, it prohibits drinking in public and public intoxication.

Please be respectful of other guests. Guests can report any issues to a Xfinity Center staff member.

Venue management reserves the right, without the refund of any portion of ticket purchase price, to refuse admission or to eject any person whose conduct is deemed by management to be disorderly, who use vulgar or abusive language, or who fails to comply with the rules of the venue.

Please clean up your tailgating area. Ask a venue Crew Member, they would be happy to provide bags.

Emergency aisles must be clear and no tents over 10x10.

Tailgating is not permitted at the conclusion of the event.

Some shows do allow audio recording, so please contact us prior to the event you are attending to confirm if this will be allowed. 

Traffic is controlled by local law enforcement and the venue. If there are any major traffic issues that will impact the start of the event, we will post this information on our social media pages.

Facebook: https://www.facebook.com/xfinitycenterma/

Twitter: https://twitter.com/xfinitycenter

Instagram: https://www.instagram.com/xfinitycenterma/

Umbrellas are not permitted in the venue. 

Upgrades are available at livenation.com. You may also visit our General Store on the Lotside concourse of the venue. Upgrades vary by show and are subject to availability.

Premier Parking: With preferred exits, the Xfinity Center's Red, Green, Purple, and Blue premier parking lots have the quickest exit time of any venue parking.

Future Sales: Visit the General Store during the show to purchase tickets to select future Xfinity Center shows with no service fee or box office fees attached.

Lawn Chair Rentals: Renting a lawn chair is easier than ever! Pay for the chair and head straight to the lawn to pick them up. These rentals are sold from the top corners of the lawn. At the end of the night, leave the chair where it is and we'll take care of the rest! It's quick, easy, and efficient.

Fast Lane: Beat the lines, get in first! The Fast Lane pass allows our guests to be the first ones admitted into the venue. Guests holding a Fast Lane pass can beat the line. This is not for parking. THIS IS NOT A CONCERT TICKET.

Seat Upgrades: Seat upgrades and box seat upgrades are available for purchase at many shows using the mobile QR code posted around the venue or visit our General Store and one of our Crew Members would be happy to help you upgrade your seat. Seat upgrade availability will vary depending on the show.

VIP Club: Enjoy private bars and air-conditioned restrooms for the whole night! Contact Chris Elias at chriselias@livenation.com or visit www.livenationpremiumtickets.com/venue/14479/xfinity-center.

All shows will go on rain or shine. However, in the event of severe weather we will keep our fans notified of event status updates via our social media pages

Facebook: https://www.facebook.com/xfinitycenterma/

Twitter: https://twitter.com/xfinitycenter

Instagram: https://www.instagram.com/xfinitycenterma/

An event may be delayed, postponed, or canceled depending on the severity of the weather expected.

Free WIFI is now available at Xfinity Center 

Will call tickets are available for pickup at the box office located at the main ticket gates approximately 1 hour before doors open on the day of the show. Please make sure that you have a photo ID matching the purchaser's name to pick up tickets. Any name changes need to go through Ticketmaster Customer Service- 800-653-8000.

Guests are not permitted to put tickets in will call for other guests to pick up. You will need to arrange to meet your party at the facility to deliver tickets.

If tickets or passes are being left for you - they will only be left at the box office. This includes meet and greet passes, backstage passes, press passes, and tickets from the tour or other promotional company. These tickets will be available approximately 1 hour before doors on the day of the show. If your tickets/passes are not in will call you will need to contact the person that left them for you to determine where they are. The box office cannot contact any member of the tour for you.