Vibrant Music Hall

Permitted Items:

• Bags no larger than 12” x 6” x 12”. All bags will be searched prior to entry. Bags designated for family or medical use are permitted with additional search.
• Cameras – nonprofessional only, no detachable lenses, disposable or point-and-shoot cameras, recording devices, and external flash/lighting. 
• Food – Guests who need food as part of a medical exemption may have a small amount of UNOPENED snacks such as a snack-size pack of cookies, etc.
• Water – Guests are permitted to bring in one (1) factory-sealed bottle of water up to one gallon in size. This policy is subject to change based on artist requests or safety considerations. Refillable plastic water bottles are permitted. Camelbacks are not permitted.
• Signs – up to 8.5 x 11 inches (this is the size of a standard piece of paper). All signs must be appropriate in nature.

Non-Permitted Items:

• Bags that do not meet our bag policy (must be no larger than 12” x 6” x 12”)
• Outside food or drinks
• Weapons of any kind
• Chairs of any kind 
• Strollers
• Umbrellas
• Alcohol
• Illegal drugs/substances
• Glass containers
• Cans
• Hard-sided/large coolers
• Laser pointers
• Animals (except service animals)
• Fireworks
• Personal video cameras, Go-Pros, selfie sticks, drones or masks
• Professional audio, video, or audio recording equipment (including detachable lenses, tripods, zooms, or commercial-use rigs) 
• Unsealed liquids or gels of any kind
• Jewelry or clothing that could inflict harm (Metal Spikes, Chains, Etc.)

*** Subject to change based on the show.

Accessible Seating can be purchased online via www.vibrantmusichall.com. You do not need to call the box office to place an order as all of our accessible tickets are available through www.vibrantmusichall.com. To view all accessible seating options, select the show you are planning to attend, then select the Filters icon on the upper right of the page where you see available tickets, and select Show Accessible Tickets. We have very limited seating available for guests on the day of the event so please make sure you purchase accessible seating when you order tickets.

Accessible Parking is located throughout the Vibrant Music Hall Parking Lots. Let the parking staff know that you need accessible parking, and they will direct you to these spaces. We are a cashless facility and will only accept credit/debit and/or mobile pay.

Service Animals: Registered trained guide, signal, or service animals assisting guests with disabilities are permitted inside Vibrant Music Hall. Vibrant Music Hall requires, consistent with the ADA (Americans with Disabilities Act), that service animals must be harnessed, leashed, or tethered unless these devices interfere with the service animal’s work or the individual’s disability prevents them from using these devices. Individuals who cannot use such devices must maintain control of the animal through voice, signal, or other effective methods. Upon venue arrival please identify such animals to security and ticket takers.

Sensory Bags: Our sensory bags are designed to help sensory needs in both adults and children. To check out a sensory bag, please visit our guest services podium in the lobby. Our sensory bags include noise-reducing headphones, strobe glasses, fidget tools, and more!

Need assistance on event day? Please allow for additional time to enter the building and find a crew member at our guest services podium in the lobby or contact us before you arrive at us.accessibility@livenation.com with Vibrant Music Hall and your show in the subject line.

Take your concert experience to the next level with our VIP Club, the Red Room! Enjoy a stocked bar, gourmet menu items, private restrooms, and more. Explore additional perks like premier parking, fast lane access, and coat check—available for purchase here before the show!

There are seven bars located throughout the venue on both the upper mezzanine and lower level. Enjoy a wide selection of beer, wine, spirits, and non-alcoholic beverages as well as food and assorted snacks. The bars on the lower get very busy after doors open. Instead of waiting in line for your drink there, please head upstairs. We have many bars in the main upper venue area that often have no lines at all!

You can also head to our VIP Club, the Red Room, to try one of our elevated menu items such as Danny Trejo's Tacos, Voltaggio Brothers' Smash Burger, Chef Tim Love's Brisket Nachos, and many more delicious bites. Click here to upgrade your night!

Our main and reserved parking lots are located on the south and west sides of the venue. All lots are accessible by entering off of SE Ashworth Road, or SE Esker Ridge Drive, just off the Grand Prairie Parkway exit on I-80.

General Parking is $15 (credit/debit or mobile pay only).

Premier Parking availability and price may vary by show. This lot includes a parking spot within close walking distance to the ticket gates and expedited exit after the show. Beat the rush and reserve your space to guarantee a parking spot! Click here to reserve parking for your show.

If you had so much fun that you lost something during your time with us, please contact our office for more information at 515-895-4980.

Our venue is open to all ages, however, age restrictions may vary by show. Please refer to the 'Show Info' for the most up-to-date information on age restrictions for each event. If an event is open to all ages, all individuals regardless of age, need a ticket to enter.

Ticketmaster will call opens at door time or meet and greet check-in time. The artist guest list may not arrive until door time. Remember to bring your photo ID and the credit card used to purchase your tickets!

Yes, $4.00 per ticket. The box office is open every Thursday from 11 to 5 PM as well as on show days 2 hours before doors. If you’d like to purchase tickets, please visit us in person or at www.vibrantmusichall.com. If you’re looking to obtain a refund for a show that was either canceled, postponed, or rescheduled, please visit us at www.livenation.com/refund for more information.

Generally, the camera policy is set by the artist. In most cases, we prohibit professional cameras, including cameras with detachable lenses, recording devices as well as external flash/lighting. We also do not allow disposable or point-and-shoot cameras. If you have a question about the camera policy for a specific show, please contact us.

All passes must be approved by the band/artist's publicist or management. Contact information can usually be found on the artist's website or social media pages.

Vibrant Music Hall is a completely non-smoking venue. Smoking is only allowed in a designated outdoor smoking area near the main entrance.

The venue does NOT allow camping, tailgating or overnight parking of any kind. The parking lots typically open two (2) hours prior to doors opening. Consuming alcoholic beverages (tailgating) in the parking lots is not permitted. 

If you are looking to take your concert experience to the next level, we have a variety of venue VIP options! Special seat locations, access to our VIP Lounge and Bar, and venue perks are just a few of the benefits available. Already have a concert ticket and looking to upgrade? Options are available here, or by emailing our Director of Premium Sales and Service at MichaelBartos@livenation.com.

Yes, you can! Vibrant Music Hall is the perfect location to host corporate events, wedding, social gatherings, and special events of all kinds. For more information on renting Vibrant Music Hall for a private event click here.

Vibrant Music Hall is located in the growing KeeTown Loop district that has hotels, restaurants, and more. Check their website for more details on where to go before and after a show here.