Question 1

What items are allowed in the venue?

Accepted Answer

Clear Bag/Totes - no larger than 12" x 6" x 12"
Small Clutch Purse - no bigger than the palm of your hand 4.5" x 6.5"
Fanny Packs
Factory Sealed Water Bottle - up to one gallon per person or empty bottle to fill inside
Blankets
Cameras - non professional only, no detachable lens
Sunscreen
Small tote/parasol umbrellas
E-Cigarettes & Vape Pens ONLY IN PLAZAS AND LAWN AREA
Personal Misting Fans - must be emptied upon arrival

Question 2

What items are NOT allowed in the venue?

Accepted Answer

Items NOT ALLOWED to be brought into the venue include, but are not limited to:

Lawn Chairs 
Weapons of any kind / Knives
Outside food or drink, except factory sealed water
Large Bags/Backpacks that aren't clear and larger than the palm of your hand
Alcohol
Coolers of any kind
Illegal drugs/substances
Glass containers
Cans
Laser pointers
Glow sticks
Animals (except service animals)
Fireworks
Large umbrellas
Strollers
Selfie sticks
Go Pros
Tablets / iPads
Spike jewelry / Wallet chains

Question 3

Where is Isleta Amphitheater located?

Accepted Answer

5601 University Blvd SE, Albuquerque, NM 87106

Question 4

How can I contact the venue?

Accepted Answer

Venue Phone Number: 505-452-5100Venue Address: 5601 University Blvd SE, Albuquerque, NM 87106

Question 5

What are your bag policies for entry?

Accepted Answer

All bags are subject to search upon entry. Guests have the right to refuse a bag search and the venue has the right to refuse entry. If you have any items that are not allowed into the venue, please return them to your vehicle.

Question 6

What are my parking options at the venue?

Accepted Answer

General ParkingFor most shows, general parking is included in the price of your ticket. The parking lots typically open 2 hours prior to the stated show time.
Premier ParkingIsleta Amphitheater is now offering Premier Parking for all events. Premier Parking allows you to park closer & exit using the exit road. Buy your Premier Parking pass in advance by clicking the "UPGRADES AVAILABLE" dropdown on the event page and selecting "Premier Parking", or on site the night of the show.
Your premier parking space will be held for you up until the start of the show. Your space will be close to the front no matter what time you get to the pavilion prior to show time. Premier parking spaces are held until the advertised show time and cannot be guaranteed if you arrive after the event starts.
Motorcycle ParkingMotorcycles can park in the upper parking lot in the southwest corner. There is no additional fee for motorcycle parking.
ADA ParkingADA Parking is located in the southwest corner of the upper parking lot or in the lower level lot.

Question 7

What kind of concessions do you offer?

Accepted Answer

Isleta Amphitheater offers a wide variety of concession options throughout the venue. These include celebrity chef concepts such as the Volt Burger, Art Bird&rsquo;s fried chicken, DogHaus gourmet hot dogs, Trejo's Tacos, Tim Love&rsquo;s brisket nachos, BAKED by Jon & Vinny pizza, Legendary vegan options, plus specialty concessions, fountain soda, Liquid Death, and Red Bull.
Concessions are located throughout the venue in the north and south plazas.

Question 8

Can I bring my own water into the venue?

Accepted Answer

Guests are permitted to bring in one (1) factory-sealed bottle of water up to one gallon in size. This policy is subject to change based on artist requests or safety considerations. Refillable plastic water bottles are permitted. Camelbaks are permitted, but must be empty.
Water fountains are located near the north and south plaza bathrooms.

Question 9

Are lawn chairs available for rent?

Accepted Answer

Lawn chairs are available for rent for $10 per chair and must be turned in at the end of the event. Outside lawn chairs are not permitted in the venue.

Question 10

Do you have a Lost & Found?

Accepted Answer

If you lose an item while you are at an event, you can visit our Guest Services located in the north plaza to see if it has been turned in or call the box office at (505) 452-5100.

Question 11

I've got my ticket. Is there anything else I should buy to make my show great?

Accepted Answer

Upgrades are available through the Upgrades Tab on our website. Use the dropdown menu to select the specific show you're attending and review the upgrade opportunities are available for your show.

Question 12

Do you have VIP seating or other premium amenities?

Accepted Answer

If you are interested in purchasing a box, season seats, or club access for the season, please contact our Premium Seats department at 602-514-2919 or visit our Premium Seats website. Neither the venue receptionists nor the box office can answer questions regarding pricing or availability for these boxes.

Question 13

What is the VIP Club and how can I access it?

Accepted Answer

The VIP Club includes an exclusive bar, private restrooms, and a premium food menu. There is often additional live entertainment and activities offered in the club, as well.
The VIP Club is exclusive to our Premium Seat clients; however, we do offer limited access to the VIP Club through the Upgrades Tab on our website. If you are interested in Premium Seats, please call 602-514-2919 or visit our Premium Seats website.

Question 14

What is your alcohol policy?

Accepted Answer

Isleta Amphitheater offers a wide variety of alcoholic beverages for purchase during your time at the venue. You are not permitted to bring any alcoholic beverages into the venue. A valid and current Driver License or State ID card is required to purchase alcohol, guests will be required to show ID every time they purchase.

Question 15

Can I get an All Access pass?

Accepted Answer

All Access passes or Backstage Passes are not available for purchase. Visit the Upgrades Tab on our website to view any VIP packages that may involve a meet and greet or additional access. The venue box office does not sell any meet and greet, backstage, or venue passes.

Question 16

Can I bring a service animal?

Accepted Answer

Service animals are permitted inside the venue during events. Only registered working animals are permitted.

Question 17

Who do I contact for automobile assistance?

Accepted Answer

If any assistance is needed with your vehicle please contact your normal emergency assistance provider. Isleta Amphitheater does not have tow or lockout services on site. Emergency assistance vehicles are permitted on property to assist with lockouts, jumps or tows but the guest will need to arrange for such services.

Question 18

Can I bring banners or signs into the venue?

Accepted Answer

Signs larger than 8.5" x 11" are not permitted, this is the size of a standard sheet of paper. Signs larger than this are not permitted due to the potential to block other guests' view of the performance. All signs must be appropriate in nature and not be a distraction to the artist.

Question 19

Where can I park my bicycle?

Accepted Answer

Bike racks are located by the main entrance. All bikes must be removed by the end of the event. Isleta Amphitheater is not responsible for lost or stolen bicycles.

Question 20

Can I park a bus at the venue?

Accepted Answer

Buses are considered an oversized vehicle and will be charged $40.00 if they will be remaining on site during the event. Buses that will be dropping off guests can leave the parking lot and return 45 minutes prior to the end of the event with no additional charge. All buses will be boarded by our security staff to ensure no underage drinking is taking place on the bus. If there is any underage drinking, the whole bus will be turned around and no one will be able to enter the event. The venue will not issue refunds and bears no expense that will be incurred due to non-admittance. Bernalillo County Sheriffs will be on site assisting in the bus lot to ensure all guests on buses are acting appropriately and within accordance of the law. *Subject to change based on event.

Question 21

What is your camera policy?

Accepted Answer

SUBJECT TO CHANGE - The standard venue policy allows camera phones, disposable cameras, and small digital cameras. Any camera that has a detachable lens will be considered professional and will not be permitted. If the camera lens zooms out of the camera more than 1" it will be considered a professional camera and will not be permitted. Some artists do not permit cameras so please check back for the show you will be attending to ensure that we will be allowing permissible cameras.

Question 22

Can I camp at the venue?

Accepted Answer

The venue does not allow camping or overnight parking of any kind.

Question 23

What happens if my show cancels?

Accepted Answer

Cancellations will only occur in the event of severe weather, artist cancellation, or an act of God. In the event of a cancellation, local media will be notified and any information about a potential reschedule will be made available. Refunds will be available at the point of purchase.

Question 24

Is my cellphone permitted?

Accepted Answer

Generally cellphones are permitted in the venue. On occasions, comedy shows in particular, cellphones usage may be restricted due to artist request.

Question 25

Are children permitted?

Accepted Answer

All of our events are all ages. Children 11 months and under do not require a ticket, but must sit on a parent's lap.

Question 26

Are firearms permitted?

Accepted Answer

Isleta Amphitheater does not allow weapons on our property. Guests should follow all applicable laws regarding securing a weapon in a vehicle if they have one on them upon arrival. The venue will not secure weapons and will take no responsibility for any weapons left in vehicles.

Question 27

What methods of payment are accepted?

Accepted Answer

We are a CASHLESS venue - all points of sale will only accept credit, debit or mobile pay (such as Apple Pay or Google Pay). All main concession stands take Visa / MasterCard / Discover / American Express.

Question 28

Do you offer any perks for designated drivers?

Accepted Answer

Our concessionaire offers a free fountain soda to guests that commit to be the designated driver for their party. Please visit the designated driver booth or visit any of the wristband stations located throughout the amphitheater.

Question 29

Where can I get dropped off for a concert?

Accepted Answer

Drop-off areas are located on the north entrance down by the guard shack. Please let the parking staff know that you are dropping someone off and they will direct you. Guests cannot remain in their vehicles during the event, they must drop off and return 45 minutes prior to the end of the show. If you are not back within 45 minutes of the end of the event, you will not be allowed to enter until the majority of cars have exited the parking lot. Local law enforcement will shut down all incoming traffic and only allow traffic out of the venue.

Question 30

How do you handle emergencies?

Accepted Answer

In the event of an emergency while on site, Isleta Amphitheater has trained paramedics to assist with any medical issues. First Aid is located by the security/medical building in the north plaza, but any staff member with a radio can dispatch First Aid to the location needed. Local law enforcement officers are also on site for every event and can assist if needed or requested. Venue management works closely with all appropriate emergency agencies and services to ensure that we are up to date on any dangerous weather or potential crowd related issues.
In the event of a weather emergency, we will communicate with guests that are inside of the facility as well as guests on their way to the venue. Please follow our social media pages for the latest developments on event days.
Facebook | Instagram

Question 31

Where do I enter the venue?

Accepted Answer

There are a total of 13 entrance gates to the facility. Main gates & ADA are available for use regardless of the ticket type. There is one Fast Lane gate located by the main entrances, you must have your Fast Lane pass to utilize this gate. The VIP Club has a separate entry gate located down the hill in the lower VIP parking lot. All guests using this gate must be VIP clients and have the appropriate ticket.

Question 32

Can you get some fan mail to an artist?

Accepted Answer

Isleta Amphitheater will do our best to get any fan mail sent to the venue to the appropriate parties. We cannot guarantee that any package or letter will be given to an artist. We recommend visiting the artist&rsquo;s website and sending any items to their designated address. We are not responsible for returning anything that is sent to the venue for an artist.

Question 33

Is there a way to enter the venue early or skip the line?

Accepted Answer

For select events, guests can purchase Fast Lane passes by selecting the "Upgrades Available" dropdown on our events page for each event. The Fast Lane passes do not permit the guest to enter any earlier than the designated gate time, however it does have a shorter line. Fast Lane Gates are located by the main entrance.

Question 34

What time can I enter the venue?

Accepted Answer

Parking lots will generally open 2 hours prior to our scheduled gate time. Gate times vary, but are usually 1.5 hours prior to show time. Please check the specific event page as these dates are subject to change. Please do not attempt to enter the venue any earlier than the designated times as you will be turned around and told to return when the parking lots open.

Question 35

Do you accommodate groups?

Accepted Answer

Isleta Amphitheater does not offer group ticket sales. If you have a large party that will be attending the show, the only option would be to contact our Premium Seating department at 505-452-5103. Premium Seating sells all VIP boxes, suites, and clubs at the venue that can accommodate parties larger than the standard ticket limit.

Question 36

How should guests behave at a concert?

Accepted Answer

Guests are expected to behave respectfully and in accordance with venue policy, state, and local laws. Any guest that is acting in a manner that venue management deems unsafe can be subject to eviction. If a guest violates a state or local law they will be subject to any tickets or punishment deemed necessary by local law enforcement.

Question 37

What accommodations exist for guests with disabilities?

Accepted Answer

Isleta Amphitheater strives to ensure that all of our guests have a great time at our venue. If you need additional assistance while you are here please make sure you let us know.

Ticketing - ADA tickets can be purchased online via www.livenation.com. You do not need to call the box office to place an order as all of our accessible tickets are available through our website. Look for the logo on the Find Tickets page to view all available accessible seats. We do have accessible seating in every price range, but be advised it does occasionally sell out. We have very limited seating available for guests on the day of the event, so please make sure you purchase accessible seating when you order tickets.
Day of Show Parking - Accessible Parking is located outside the main entrances by the guitar. Let the parking staff know that you need accessible parking and they will direct you to this lot. Please be advised that parking is limited. If you do not absolutely need accessible parking, please park in the general lots. ADA Parking is located in the southwest corner of the upper parking lot or in the lower level lot.
Accessible Stations - if you have questions or need assistance we have a table staffed with customer service employees to help answer questions related to seating or other accommodations. These stations are located at Guest Services.
Unexpected Needs - if you have had an injury or illness that prevents you from using the original seat you purchased, we strongly recommend going through our website to exchange all tickets for accessible seats. We will have a very limited number of seats available on the day of the show for such issues and we cannot guarantee we will be able to seat you. Please remember that accessible seating permits for the guest with the accessible need and one companion.
Interpreter Requests - if you will need an interpreter for an event, please give us at least 2 weeks notice to secure. Guests that request an interpreter will need to pick up their tickets at will call. When the tickets are picked up, we will introduce you to your interpreter for the evening and take you to your seats. There is no charge for interpreter services. Please call 505-452-5100 to arrange for an interpreter for your visit.
Accommodations - all venue bathrooms, concession stands, and merchandise stands are accessible.

Question 38

Can you provide hearing assistance?

Accepted Answer

Guests that require assisted listening devices can contact our venue office prior to the event to arrange for a device. Please give us at least 2 days notice. Guests that require interpreter service can call the venue and arrange this for any event. We need at least 2 weeks notice to secure an interpreter. We can be reached at 505-452-5100.

Question 39

What policies exist for lawn seating?

Accepted Answer

The lawn is always first come, first serve. Guests may notice a row or seat number on their lawn ticket, but that is only used for tracking purposes. There are no assigned seats on the lawn.

Question 40

What can I do if my tickets are lost or stolen?

Accepted Answer

Please report any lost or stolen tickets to Ticketmaster as soon as you are aware they are missing or destroyed. If a ticket needs to be reprinted during the event, guests can visit the box office and have their ticket reprinted for a fee.

Question 41

Who do I contact for press/media requests?

Accepted Answer

Any media inquiries need to be directed to our local office at 602-389-5806. For press passes, please submit a request at livenation.com/pressrequests.

Question 42

Where can I go for medical assistance?

Accepted Answer

First Aid is located in the north plaza at security. We have trained medical personnel that are able to assist with any issue you encounter. We have ambulances on site throughout the duration of the event that can transport guests if needed. If you have medication that you need stored in a refrigerator, please go to the north plaza at security and our medical staff will assist you. If you have a condition that requires you to use a needle for medication while you are here, please do so in our medical office so we can ensure proper medical disposal.

Question 43

Where can I buy artist merchandise at the venue?

Accepted Answer

Merchandise will be available for all concerts at our Concert Gear booths located by the main gate and in the north and south plazas. For festival shows, there will be merchandise located throughout the facility and sold by various vendors. All concert gear is property of the artist and the venue has no responsibility related to the craftsmanship or style of any merchandise. Please make sure you check that you have the correct size and there are no defects in the shirt before you walk away from the stand. The venue cannot assist with replacing or refunding any merchandise after the event has ended.

Question 44

Where can I park my motorcycle?

Accepted Answer

Motorcycles can park in the upper parking lot in the southwest corner. There is no additional fee for motorcycle parking.

Question 45

Can I park my vehicle overnight?

Accepted Answer

There is no overnight parking permitted at the venue. Any unauthorized vehicles on site prior to an event or after an event will be towed at the owners expense.

Question 46

Is there a police presence at concerts?

Accepted Answer

Local law enforcement are on site for every event and are responsible for directing all traffic into the venue. On duty law enforcement officers are the only individuals able to carry a weapon on our property. We do not allow conceal and carry weapons to be brought onto our property nor we will secure them.

Question 47

Can I host a private event at your venue?

Accepted Answer

Our incredible space is the perfect location to host your next corporate event, private concert, conference, fundraiser, or graduation. For more information about renting, please email us or click here.

Question 48

Can I take public transportation to the venue?

Accepted Answer

There is no bus service in the area.

Question 49

What is your re-entry policy?

Accepted Answer

Re-entry is not permitted at Isleta Amphitheater. Please ensure that everything you will need for the event is brought in with you. If you do leave at any point in the evening, you will not be allowed back in without a new ticket.

Question 50

Do you recycle?

Accepted Answer

Isleta Amphitheater participates in a venue-wide recycling program. You will find recycling bins located thoughout the venue. Please recycle where possible.

Question 51

Where are the restrooms located?

Accepted Answer

Restrooms are located in the north and nouth plazas and up top by the main entrance.

Question 52

Can I sell extra tickets outside of the venue?

Accepted Answer

Scalping or reselling tickets is strictly prohibited on venue property. Any guest caught selling tickets on property will be turned over to local law enforcement.

Question 53

Does the venue have security?

Accepted Answer

Venue security and law enforcement are located throughout the facility to ensure a safe and secure environment. All security personnel are wearing white shirts and can assist with any questions or concerns. Please do not hesitate to contact our on-site staff if any assistance is needed.
Your safety and security are most important to us. The following details will outline our general venue&rsquo;s guidelines here.

Question 54

What security procedures should I expect when entering?

Accepted Answer

When coming through the gates, please plan on security using metal detectors and/or a physical pat down for our search procedures. All bags are subject to inspection. If you have a medical reason for not wanting to be searched via metal detectors, please visit our First Aid station in the north plaza and they will give you an alternative to our metal detectors. More information can be found here.

Question 55

Can I smoke or vape in the venue?

Accepted Answer

Smoking is allowed in the plazas and on the lawn. Please refrain from smoking in the reserved seats.

Question 56

Can I distribute materials about my company or sponsor the venue?

Accepted Answer

All sponsorship inquiries should be directed to our office, please call 505-452-5111 and ask to speak with someone in sponsorship. Any flyers/handouts or presence on site needs to be cleared with venue sponsorship. If you do not have permission to be on site, you will be escorted off property.

Question 57

Can I bring a stroller into the venue?

Accepted Answer

Strollers are not permitted because there is nowhere for them to be stored. The lawn has an incline that makes it unsafe for strollers.

Question 58

Can I tailgate in the parking lot?

Accepted Answer

Tailgating is not permitted and anyone found doing so will be ticketed.

Question 59

Can I record the show I'm attending?

Accepted Answer

Some shows do allow audio recording, please contact us prior to the event you are attending to confirm if this will be allowed.

Question 60

How is traffic controlled around the venue?

Accepted Answer

Traffic is controlled by local law enforcement and the venue. If there are any major traffic issues that will impact the start of the event, we will post this information on our social media pages.
Facebook | Instagram

Question 61

What happens in the event of inclement weather?

Accepted Answer

All shows will go on rain or shine. However, in the event of severe weather we will keep our fans notified via our social media pages.
Facebook | Instagram
An event may be delayed, postponed, or cancelled depending on the severity of the weather expected.
Check today's forecast HERE.

Question 62

Can I bring an umbrella?

Accepted Answer

Small tote umbrellas are allowed in the venue. Large umbrellas are NEVER allowed.

Question 63

Can you provide Will Call information?

Accepted Answer

Will call tickets are available for pickup at the box office located near the main entrance. Please make sure that you have a photo ID matching the purchaser's name to pick up tickets. Any name changes need to go through Ticketmaster Customer Service- 800-653-8000.
Guests are not permitted to put tickets in will call for other guests to pick up. You will need to arrange to meet your party at the facility to deliver tickets.
If tickets or passes are being left for you, they will only be left at the box office. This includes meet and greet passes, backstage passes, press passes, and tickets from the tour, or other promotional company. We do not get these tickets until the day of the event, close to doors, so please do not try to pick them up earlier. If your tickets/passes are not in will call, you will need to contact the person that left them for you to determine where they are. The box office cannot contact any member of the tour for you.

Isleta Amphitheater

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Welcome to Isleta Amphitheater

FAQs