Q: Bag Policy

The following bag policy is in place: Bags up to 12” x 6” x 12” are allowed in the venue. All bags will be searched prior to entry. Bags that are not clear will be subject to additional search.

Question 1

Accessible Seating

Accepted Answer

Please call the Box Office for all special needs accommodations at 214-978-2583.

Question 2

Age Restrictions

Accepted Answer

Most of our events are all ages shows. For an all-ages show, guests of all ages are welcome with an admission ticket. Children age 12 and under must be accompanied by an adult.
Age restricted shows will be notated when purchasing tickets. Please review or inquire about any age restrictions prior to purchasing tickets

Question 3

Bag Policy

Accepted Answer

The following bag policy is in place: Bags up to 12&rdquo; x 6&rdquo; x 12&rdquo; are allowed in the venue. All bags will be searched prior to entry. Bags that are not clear will be subject to additional search.

Question 4

Box Office

Accepted Answer

The box office at House of Blues is only open on show days two hours prior to doors opening.
Will I pay any feeds if I purchase tickets in person at the box office?  Yes, there is a minimal service fee per ticket. (lower than online!)

Question 5

Cambridge Room

Accepted Answer

The Cambridge Room is our smaller capacity event space inside House of Blues that can accommodate about 400 people. Most of the shows taking place in this room are general admission standing room only unless otherwise noted. If your show is taking place in the Cambridge Room, enter through the main gate by the box office.

Question 6

Camera Policy

Accepted Answer

No professional audio, video, or audio recording equipment - (including detachable lenses, tripods, zooms or commercial use rigs)

Question 7

Early Entry

Accepted Answer

Skip the line with a Fast Lane Pass and be one of the first fans into the venue! Arrive at our Box Office prior to the show for purchasing details.

Question 8

Food & Beverage

Accepted Answer

We have a variety of food & beverage options available for purchase during our shows, including local craft beers, tasty bites and a full bar available during shows.
For a more upscale selection, join us in Foundation Room for dinner and drinks. To make reservations or to view the menu, click here or by calling us at 214-978-4868.
The House of Blues Dallas Restaurant & Bar is temporarily closed for service operations until further notice. In the not so distant future, we look forward to welcoming you back for our made from scratch, Southern-inspired cuisine.

Question 9

Foundation Room

Accepted Answer

With Foundation Room VIP Club at House of Blues, you have the ultimate key to the House for total entertainment and nightlife. First priority for concert tickets, premium perks from entry to encore, member-only events and access to electric nightlife in Foundation Room.
Check out some of the exclusive VIP Club benefits:
Advanced ticketing notification and purchase privilegesPremium seating for favorite concerts Personalized Concierge to customize your HOB experienceAfter-hours party perks and member-only events in Foundation RoomElite status savings on dining, drinks and bottle service throughout the venueFor more information on how to become a member click here!

Question 10

How do I book House of Blues Dallas for a special event?

Accepted Answer

Click here for more information and to book your event!

Question 11

Lost & Found

Accepted Answer

If you had so much fun that you lost something during your time with us, please email HOBDallasInfo@LiveNation.com to inquire about your lost item.

Question 12

Music Hall Layout

Accepted Answer

The Music Hall has a main floor that is General Admission Standing Room Only for most shows unless otherwise noted when purchasing your tickets. We are built for dancing and rocking out! That means there is no seat to go along with your ticket. However, we also have a balcony that offers reserved seating for most shows. If available, this option will be shown when purchasing your tickets.
For those of you looking to upgrade your experience, we do have some VIP Seating options including balcony seating & VIP upgrades for table seating on the main floor. For more information regarding these VIP areas, please email HOBDallasVIP@LiveNation.com

Question 13

Parking

Accepted Answer

There are additional public parking lots directly behind the venue.
To purchase parking for your event, click here.
Valet parking services are currently only available to Foundation Room members.

Question 14

Re-entry

Accepted Answer

No, there is no re-entry.

Question 15

Restricted Items

Accepted Answer

No guns, knives, weapons, pepper spray, projectiles of any kind, or any other item that could be used to inflict harm.Replicas of any type of weapon are NOT permittedNo drugs, drug paraphernalia or illegal substances of any kindNo personal video cameras, Go-Pros, selfie sticks, drones, masks or laser pointers.No professional audio, video, or audio recording equipment - (including detachable lenses, tripods, zooms or commercial use rigs)No unsealed liquids or gels of any kindNo jewelry or clothing that could inflict harmNo bags that do not adhere to our new clear bag policy: we will allow clear plastic, vinyl or PVC tote bags no larger than 12&rdquo; x 6&rdquo; x 12&rdquo; and/or small clutch bags (4.5&rdquo;x 6.5&rdquo;). The small clutch bags do not need to be clear.No Camelbacks or Bota bagsNo stuffed animals or toys of any kindNo Outside Food or BeveragesThis list of prohibited items is subject to change at the discretion of venue management.

Question 16

Show Cancellations

Accepted Answer

Tickets for cancelled shows can be refunded at the point of purchase. If you purchased tickets online through LiveNation.com or Ticketmaster.com, your refund will automatically be processed in about 30 days.

Question 17

Smoking

Accepted Answer

Smoking of any kind is not permitted in the venue. This also includes vape cigarettes. There is a designated area outside for smoking.

Question 18

Ticket Upgrades

Accepted Answer

If you are interested in upgrading your tickets for your event, please email HOBDallasVIP@LiveNation.com
If you are already at the venue, please stop by the Box Office or ask any staff member for assistance.

Question 19

Will Call

Accepted Answer

Will call tickets can be picked up on day of show at the Box Office. Box Office opens 2 hours prior to door times. You will need a valid photo ID and the credit card used for purchase.
If you are trying to pick up your tickets in advance, please call the Box Office at 214-978-2583.

House of Blues Dallas

Upcoming Events

Plan Your Visit

FAQs

Accessible Seating

Age Restrictions

Bag Policy

Box Office

Cambridge Room

Camera Policy

Early Entry

Food & Beverage

Foundation Room

How do I book House of Blues Dallas for a special event?

Lost & Found

Music Hall Layout

Parking

Re-entry

Restricted Items

Show Cancellations

Smoking

Ticket Upgrades

Will Call

Legendary Venue, Epic Private Events!

Plan Your Event Today

Contact Our Special Events Sales Team

House of Blues Dallas

House of Blues Dallas

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Plan Your Visit

FAQs

Accessible Seating

Age Restrictions

Bag Policy

Box Office

Cambridge Room

Camera Policy

Early Entry

Food & Beverage

Foundation Room

How do I book House of Blues Dallas for a special event?

Lost & Found

Music Hall Layout

Parking

Re-entry

Restricted Items

Show Cancellations

Smoking

Ticket Upgrades

Will Call

Legendary Venue, Epic Private Events!

Plan Your Event Today

Contact Our Special Events Sales Team

House of Blues Dallas

Upcoming Events