Question 1

What sorts of ADA accommodations are available?

Accepted Answer

If you are in need of ADA accommodations, please inform someone from the Security Team upon your arrival to the show and a dedicated staff member will escort you upstairs. We have a designated area that is sectioned off towards the back of the balcony for ADA accommodations. The building is equipped with an elevator.
If you are hearing impaired, please contact us at least a month prior to the show for accommodations.
For any other questions regarding accommodations, please contact info@aragon.com.

Question 2

Does the venue have an age restriction?

Accepted Answer

Age restrictions vary from show to show. Please refer to the &lsquo;Show Info&rsquo; for each event for the most up to date information on age restrictions. Individuals under the age limit are allowed to attend age restricted events if accompanied by a parent or legal guardian.

Question 3

Is there a coat check?

Accepted Answer

Our coat check is currently closed for the season. In the colder months, we do offer a coat check for $5 per item.

Question 4

How can I upgrade my ticket to VIP and get on the balcony?

Accepted Answer

For most shows, we have a limited number of upgrades available, including our main floor riser, balcony seats, and balcony VIP Club access. On the night of your show, simply head to our upgrades table in the lobby, and our staff members will let you know what upgrades are available! Upgrades typically range $30-$80 per person.

Question 5

What items are prohibited?

Accepted Answer

The following items are NOT allowed inside the venue:

Bags larger than 12" x 6" x 12"
Signs larger than 8.5" X 11"
Weapons of any kind, including defense sprays
Cigarettes, including vapes and e-cigarettes; no smoking of any kind is allowed inside the venue
Professional cameras or audio equipment (nonprofessional cameras that do not have a detachable or oversized lens are allowed)
Outside food or drinks, including water bottles of any kind
Illegal substances (i.e. drugs and drug paraphernalia)
Coolers
Laser pointers
Fireworks
Umbrellas
Bandannas
Spiked jewelry and clothing
Aerosol sprays
Camelbacks
Medication that is not in a marked and properly labeled prescription container matching the name on the owner&rsquo;s ID

This list is not exhaustive and changes can be made without notice.

Question 6

What concessions are available?

Accepted Answer

There are several bars located throughout the venue. Pizza and popcorn are also available for purchase. A government issued ID is required to purchase alcohol.
The bar in our lobby gets very busy after doors open. Instead of waiting in line for your drink there, please head upstairs! We have many bars up in the main venue area that often have no lines at all!

Question 7

How does Fast Pass work?

Accepted Answer

The Fast Pass gets you through security and mobile ticketing faster than a standard line. The Fast Pass line is let in when doors open. Skip the line and walk directly to the main doors and show your Fast Pass to the door security team.

Question 8

Is there a lost & found?

Accepted Answer

For all lost & found inquiries, please email a description of your lost item to info@aragon.com.

Question 9

How can I get a press pass to cover a show?

Accepted Answer

Please apply at the Media Show Request Portal to be considered. All requests must be made at least one week in advance.

Byline Bank Aragon Ballroom

Upcoming Events

Welcome to the Byline Bank Aragon Ballroom

FAQs

What sorts of ADA accommodations are available?

Does the venue have an age restriction?

Is there a coat check?

How can I upgrade my ticket to VIP and get on the balcony?

What items are prohibited?

What concessions are available?

How does Fast Pass work?

Is there a lost & found?

How can I get a press pass to cover a show?

Legendary Venue, Epic Private Events!

Plan Your Event Today

Contact Our Special Events Sales Team

Byline Bank Aragon Ballroom

Byline Bank Aragon Ballroom

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Welcome to the Byline Bank Aragon Ballroom

FAQs

What sorts of ADA accommodations are available?

Does the venue have an age restriction?

Is there a coat check?

How can I upgrade my ticket to VIP and get on the balcony?

What items are prohibited?

What concessions are available?

How does Fast Pass work?

Is there a lost & found?

How can I get a press pass to cover a show?

Legendary Venue, Epic Private Events!

Plan Your Event Today

Contact Our Special Events Sales Team

Byline Bank Aragon Ballroom

Upcoming Events