Physical Address- 1932 Pryor Road, Atlanta GA 30315Mailing Address- 2002 Lakewood Way, Atlanta GA 30315

Address

Cellairis Amphitheatre at Lakewood offers a wide variety of alcoholic beverages for purchase during your time at the venue. You are not permitted to bring any alcoholic beverages into the venue. A valid and current Driver License or State ID card is required to purchase alcohol- guests will be required to show ID every time they purchase.

Alcohol

All Access passes or Backstage Passes are not available for purchase. Visit www.livenation.com to view any VIP packages that may involve a meet and greet or additional access. The venue box office does not sell any meet and greet, backstage or venue passes.

All Access Passes

Service animals are permitted inside the venue during events. Only registered working animals are permitted.

Animals- Service

No ATMs on site. All point of sale locations accept credit / debit cards.

ATMs

If any assistance is needed with your vehicle please contact your normal Emergency Assistance provider. Lakewood Amphitheatre does not have tow or lockout services on site. Emergency assistance vehicles are permitted on property to assist with lockouts, jumps or tows but the guest will need to arrange for such services.

Automobile Assistance

All bags are subject to search upon entry. Guest have the right to refuse a bag search and the venue has the right to refuse entry. If you have any items that are not allowed into the venue please return them to your vehicle. Maximum bag size is 16" H x 16" W x 8" L.

Bag Inspections

Signs larger than 8.5 X 11 in are not permitted into the venue. This size is a standard sheet of paper. We do not allow in banners or signs that are larger than this due to the potential to block other guests view of the performance. All signs must be appropriate in nature and not be a distraction to the artist.

Banners and Signs

For the safety of our employees and guests, the box office will be closed until further notice. Please keep checking back here for updates as to when we re-open. We appreciate your understanding and please be well. We look forward to seeing you this summer.

Box Office

SUBJECT TO CHANGE- The standard venue policy allows camera phones, disposable cameras, and small digital cameras. Any camera that has a detachable lens will be considered professional and not allowed in. If the camera lens zooms out of the camera more than 1 in- it will be considered a professional camera and will not be allowed in. Some artists do not permit cameras so please check back for the show you will be attending to ensure that we will be allowing cameras in.

Camera Policy

The venue does not allow camping or overnight parking of any kind.&nbsp;

Camping

Cancellations will only occur in the event of severe weather, artist cancelation, or an act of God. In the event of a cancelation local media will be notified and any information about a potential reschedule will be made available. Refunds will be available at the point of purchase.

Cancellation Policy

Generally cell phones are permitted in the venue. On occasions, comedy shows in particular, cell phones usage may not be allowed due to artist requests.

Cell Phones

All of our events are all ages. Children 2 and under do not require a ticket, but must sit on a parent's lap.

Children

Cellairis Amphitheatre at Lakewood does not allow weapons on our property.&nbsp;Guests should follow all applicable laws regarding securing a weapon in a vehicle if they have it on them when they arrive. The venue will not secure weapons and will take no responsibility for any weapons left in vehicles.

Conceal and Carry

Cellairis Amphitheatre at Lakewood offers a wide variety of concession options through the venue. This includes cheeseburgers, hot dogs, nachos, pretzels, candy, popcorn, fountain soda (Coca Cola Products), water and Red Bull.Concessions are located throughout the venue in both plazas &amp; on either side of the lawn.&nbsp;

Concessions

Venue Phone number – 404-443-5000Venue Address – 1932 Pryor Road SE, Atlanta GA 30315Mailing Address – 2002 Lakewood Way, Atlanta GA 30315

Contact Information

All main concession stands take Visa / MasterCard / Discover and American Express. Smaller stands and portable concessions may be cash only. All merchandise stands take all major credit cards.

Credit / Debit Cards

Our concessionaire offers free fountain sodas to guests that commit to be the designated driver for their party. Please visit guest services in the West Plaza.

Designated Driver

Guests are permitted to bring in One (1) factory sealed bottle of water up to one liter in size. This policy is subject to change based on artist requests or safety considerations. Refillable plastic water bottles are permitted. Aluminum water bottles and camelbacks are not permitted.Water coolers are located at Guest Services in the West Plaza.

Drinking Water

Drop off areas are located in the EAST PARKING LOT ONLY. Use Gate 4 or 5 to access the East parking lots. Please let the parking staff know that you are dropping someone off and they will direct you. Guests cannot remain in their vehicles during the event- they must drop off and return 45 minutes prior to the end of the show. If you are not back within 45 minutes of the end of the event- you will not be allowed to enter until the majority of cars have exited the parking lot. Local law enforcement will shut down all incoming traffic and only allow traffic out of the venue.

Drop-Offs

In the event of an emergency while on site- Cellairis Amphitheatre at Lakewood has trained paramedics to assist with any medical issues. First aid is located in the West plaza, between the Frozen Drinks Bar &amp; Concession stand, but any staff member with a radio can dispatch First Aid to the location needed. Local law enforcement officers are also on site for every event and can assist if needed or requested. Venue management works closely with all appropriate emergency agencies and services to ensure that we are up to date on any dangerous weather or potential crowd related issues. In the event of a weather emergency- we will communicate with guests that are inside of the facility as well as guests on their way to the venue. Please follow our Facebook page for the latest developments on event days- <a href="http://www.facebook.com/lakewoodamphitheatre/" target="_blank" style="color: rgb(43, 166, 203);">www.facebook.com/lakewoodamphitheatre/</a>

Emergency

The venue begins hiring for each season in early March. If you are interested in working for the venue please visit:<a href="http://www.livenationentertainment.com/careers/seasonal/" target="_blank" style="color: rgb(43, 166, 203);">http://www.livenationentertainment.com/careers/seasonal/</a>

Employment Opportunities

There are a total of two (2) entrance gates to the facility. Gates are available for use regardless of the ticket type. There are two (2) Fast Lane gates located closest to the box offices on either plaza. You must have your Fast Lane pass to utilize this gate. The VIP Club has a separate entry gate located on the lot side of the West Box Office, there is a VIP tent set up at the entrance for most shows for easy location. All guests using this gate must be VIP clients and have the appropriate ticket.

Entrance Gates

A complete listing of events can be found at <a href="https://www.livenation.com/venues/14086/cellairis-amphitheatre-at-lakewood" target="_blank" style="color: rgb(43, 166, 203);">www.livenation.com/venues/14086/cellairis-amphitheatre-at-lakewood</a>

Event Listing

If you need assistance while at an event please visit our guest services area located in the West plaza, near the entrance to the lawn.&nbsp;

Fan Assistance

Cellairis Ampitheatre at Lakewood will do our best to get any fan mail sent to the venue to the appropriate parties. We cannot guarantee that any package or letter will be given to an artist. We recommend visiting the artist’s website and sending any items to their designated address. We are not responsible for returning anything that is sent to the venue for an artist.

Fan Mail

For select events guests can purchase Fast Lane passes via <a href="http://www.livenation.com/" target="_blank" style="color: rgb(43, 166, 203);">www.livenation.com</a> for each event. The Fast Lane passes do not permit the guest to enter any earlier than the designated gate time, however it often has a shorter line. Fast Lane Gates are located closest to the box office in either plaza. There are flags to mark the Fast Lane entrances.

Fast Lane

Parking lots will generally open 60 minutes prior to our scheduled gate time. Gate times vary, but are usually 90 minutses prior to show time. Please check the specific event page as these dates are subject to change. Please do not attempt to enter the venue any earlier than the designated times as you will be turned around and told to return when the parking lots open.

Gate Times

Cellairis Amphitheatre at Lakewood does not offer group ticket sales. If you have a large party that will be attending the show the only option would be to contact our Premium Seating Department at 404-443-5003/5002. Premium Seating sells all VIP boxes, suites, and clubs at the venue that can accommodate larger parties than the standard ticket limit.

Group Ticket Sales

Guests are expected to behave respectfully and in accordance with venue policy, state and local laws. Any guest that is acting in a manner that venue management deems unsafe can be subject to eviction. If a guest violates a state or local law they will be subject to any tickets or punishment deemed necessary by local law enforcement.<img src="https://lnvenues-cms.s3.amazonaws.com/c/7/0/a/c70a8489ff2466400b43.png">

Guest Conduct

Cellairis Amphitheatre at Lakewood strives to ensure that all of our guests have a great time at our venue. If you need additional assistance while you are here please make sure you let us know.<ul><li>Ticketing- ADA tickets can be purchased online via <a href="http://www.livenation.com/" target="_blank" style="color: rgb(43, 166, 203);">www.livenation.com</a>. You do not need to call the box office to place an order as all of our accessible tickets are available through www.livenation.com. Look for the&nbsp;<img src="https://lnvenues-cms.s3.amazonaws.com/f/8/2/8/f8280e2f9cb8d1826c7d.png">&nbsp;logo on the Find Tickets page to view all available accessible seats. We do have accessible seating in every price range, but be advised it does occasionally sell out. We have very limited seating available for guests on the day of the event so please make sure you purchase accessible seating when you order tickets.</li><li>Day of Show Parking- Accessible Parking is located in the front of both lots. Let the parking staff know that you need accessible parking and they will direct you to this lot. You do not need to have an accessible placard in order to park in this lot, but please be advised that parking is limited. If you do not absolutely need accessible parking- please park in the general lots.&nbsp;</li><li>Accessible Stations- if you have questions or need assistance we have a table staffed with customer service employees to help answer questions related to seating or other accommodations. These stations are located in the West Plaza near the entrance to the lawn.</li><li>Unexpected Needs- if you have had an injury or illness that prevents you from using the original seat you purchased we strongly recommend going through www.livenation.com to exchange all tickets for accessible. We will have a very limited number of seats available on the day of the show for such issues, but we cannot guarantee we will be able to seat you. Please remember that accessible seating permits for the guest with the accessible need and one companion.</li><li>Interpreter Requests- if you will need an interpreter for an event please give us at least 2 weeks notice to secure. Guests that request an interpreter will need to pick up their tickets at will call. When the tickets are picked up we will introduce you to your interpreter for the evening and take you to your seats. There is no charge for interpreter services. Please call 404-443-5000&nbsp;to arrange for an interpreter for your visit.</li><li>Accommodations- all venue bathrooms, concession stands, and merchandise stands are accessible.&nbsp;</li></ul>

Guests with Disabilities

Guests that require assisted listening devices can contact our venue office prior to the event to arrange for a device. Please give us at least 2 days notice. Guests that require interpreter service can call the venue and arrange this for any event. We need at least 2 weeks notice to secure an interpreter. We can be reached at 404-443-5000.

Hearing Assistance

<ul><li>Average size bags/back packs (16" H x 16" W x 8"L)</li><li>Cameras with NO DETACHABLE LENSES</li><li>Blankets</li><li>Lawn Chairs (low profile, legs LESS THAN 9 inches)</li><li>Water – up to one liter in a factory sealed or empty plastic bottle</li></ul>

Items ALLOWED to be brought in to venue:

<ul><li>Weapons of any kind,</li><li>Audio Recording Equipment</li><li>Alcohol</li><li>Umbrellas</li><li>Video Cameras</li><li>Illegal drugs/substances</li><li>Glass containers</li><li>Metal Water Bottles</li><li>Cans</li><li>Hard sided/large coolers</li><li>Large or oversized bags/back packs, such as luggage, duffel bags, or industrial/camping-sized back packs</li><li>Laser pointers</li><li>Animals (except service animals)</li><li>Fireworks</li><li>Outside Food</li><li>Selfie Sticks</li></ul>

Items NOT ALLOWED to be brought in to venue include, but are not limited to:

Lawn chairs are available for rent for $10.00 per chair and must be turned in at the end of the event. Lawn chair rental stands are in both the East and West plazas and on the East lawn hill.&nbsp;Guests are able to bring their own lawn chairs, but they must be no higher than 9 in off the ground. No bag chairs, camping chairs, or folding chairs are permitted.

Lawn Chair Rental

The lawn is always first come, first served. Guests may notice a row or seat number on their lawn ticket, but that is only used for tracking purposes. There are no assigned seats on the lawn.

Lawn Seating

If you lose an item while you are at an event- you can visit our Guest Services booth located in the West Plaza, near the entrance to the lawn to see if it has been turned in. Click on the link below to view our virtual lost and found! You can communicate with us immediately and set up a time to pick up your item! Don't want to come back to pick up your item? No problem- you can set up shipping right from the website! Just <a href="https://lakewood.v2.crowdfind.com/public/#/lakewood-amphitheatre/items/" target="_blank" style="color: rgb(43, 166, 203);">click here</a>.

Lost and Found

Please report any lost or stolen tickets to Ticketmaster as soon as you are aware they are missing or destroyed. If a ticket needs to be reprinted during the event- guests can visit the box office and have their ticket reprinted for a fee.&nbsp;

Lost or Stolen Tickets

Any media inquiries need to be directed to our Local Office – <a href="mailto:blaine@livenation.com?subject=Media%20Relations%20-%20Cellairis%20Amphitheatre%20at%20Lakewood" target="_blank" style="color: rgb(43, 166, 203);">blaine@livenation.com</a>

Media Relations / Press Passes

First Aid is located in the WEST Plaza, between the concession stand and Frozen Drinks Booth. We have trained medical personnel that are able to assist with any issue you encounter. We have ambulances on site throughout the duration of the event that can transport guests if needed. If you have medication that you need stored in a refrigerator please alert a gate attendant and our medical staff will assist you. If you have a condition that requires you to use a needle for medication while you are here- please do so in our medical office so the syringe can be properly disposed of.

Medical Assistance

Merchandise will be available for all concerts at our Concert Gear booths located in both plazas. For Festival shows- there will be merchandise located throughout the facility and sold by various vendors. All concert gear is property of the artist and the venue has no responsibility related to the craftsmanship or style of any merchandise. Please make sure you check that you have the correct size and there are no defects in the shirt before you walk away from the stand. The venue cannot assist with replacing or refunding any merchandise after the event has ended.

Merchandise

There is no overnight parking permitted at the venue. Any unauthorized vehicles on site prior to an event or after an event will be towed at the owners expense.

Overnight Parking

Local law enforcement are on site for every event and are responsible for directing all traffic into the venue. On Duty law enforcement officers are the only individuals able to carry a weapon on our property. We do not allow conceal and carry weapons to be brought onto our property nor we will secure them.

Police Assistance

Premier Parking is available for every event. The price will vary based on event. This can be purchased prior to the show via www.livenation.com or on site at the venue. Premier Parking is located at 1932 Pryor Road, Atlanta GA 30315. Premier Parking does not guarantee&nbsp;early exit out of the parking lot. Please <a href="http://concerts.livenation.com/venueartist/114696/804161" target="_blank" style="color: rgb(43, 166, 203);">CLICK HERE</a> to purchase parking.

Premier Parking

If you are interested in purchasing a floor box, season seats or club access for the season please contact our PSS department at 404-443-5002/5003. Neither the venue receptionists nor the box office can answer questions regarding pricing or availability for these boxes.

Premium / VIP Seating

Marta does not currently have a direct route to our venue.

Public Transportation

Re-Entry is not permitted at Cellairis Amphitheatre at Lakewood. Please ensure that everything you will need for the event is brought in with you. If you do leave at any point in the evening- you will not be allowed back in without a new ticket.

Re-Entry

Cellairis Amphitheatre at Lakewood participates in a venue wide recycling program. You will find recycling bins located though-out the venue. Please recycle where possible.

Recycling

Restrooms are located in both plazas, near the end of the concession stands.

Restrooms

Scalping or reselling tickets is strictly prohibited on the property of the venue. Any guest caught selling tickets on property will be turned over to local law enforcement.

Scalping Tickets

Venue security and law enforcement are located throughout the facility to ensure a safe and secure environment. All security personnel are wearing white shirts and can assist with any questions or concerns. Please do not hesitate to contact our on-site staff if any assistance is needed.Your safety and security are most important to us. The following details will outline our general venue’s guidelines:<a href="https://www.livenation.com/venueguidelines" target="_blank" style="color: rgb(43, 166, 203);">https://www.livenation.com/venueguidelines</a><img src="https://lnvenues-cms.s3.amazonaws.com/9/8/5/f/985f64d66e99c1be8b4c.png">

Security

When coming through the gates, please plan on security using metal detectors and/or a physical pat down for our search procedures. All bags are subject to inspection. If you have a medical reason for not wanting to be searched via metal detectors, please request medical team assistance please visit our First Aid station in the West Plaza and they will give you an alternative to our metal detectors. More information can be found here <a href="https://www.livenation.com/venueguidelines/" target="_blank" style="color: rgb(43, 166, 203);">https://www.livenation.com/venueguidelines/</a>

Security Procedures

Smoking is permitted on the lawn &amp; in the plazas.. While we do not restrict smoking on the lawn- if guests around you are complaining we will ask you to smoke in the plazas. Absolutely no smoking is allowed in covered areas. We appreciate your cooperation.

Smoking

All sponsorship inquiries should be directed to our office- please email <a href="mailto:jakeperlmutter@livenation.com?subject=Cellairis%20Amp%20at%20Lakewood%20Sponsor%20Question%20" target="_blank" style="color: rgb(43, 166, 203);">jakeperlmutter@livenation.com</a>Any handouts or presence on site needs to be cleared with venue sponsorship. If you do not have permission to be on site you will be escorted off property.

Sponsorship / Hand Outs

Are not permitted because there is nowhere for them to be stored. The lawn has an incline that makes it unsafe for strollers to be on the lawn.

Strollers

Some shows do allow audio recording so please contact us prior to the event you are attending to confirm if this will be allowed.

Taping

Traffic is controlled by local law enforcement and the venue. If there are any major traffic issues that will impact the start of the event we will post this information on our social media pages.

Traffic

Umbrellas are not permitted in the venue.

Umbrellas

Available upgrade options are available at the Upgrade Hub in the West Plaza. Upgrades are also available in advance through our Experience App- visit <a href="http://www.lnexperience.com/" target="_blank" style="color: rgb(43, 166, 203);">www.lnexperience.com</a> to download the program and see all of the upgrades and experiences we have available.

Upgrades

The Premier (VIP) Parking lots are located at 1932 Pryor Road. Guests must have a pass or be on the parking list to access these lots. Guests can enter through any road entrance and be directed to these lots.

VIP (Premier) Parking

The VIP Club is a private bar area for our VIP clients. Guests are able to purchase drinks and food in the club. The club will open at 30 minutes prior to published public door times and remain open until 1 hour after the event has ended. VIP Club guests will have access to our restroom trailers, premium liquors, and excellent prepared meal choices. A limited number of VIP Club passes are available for purchase every show at <a href="http://www.livenation.com/" target="_blank" style="color: rgb(43, 166, 203);">www.livenation.com</a> or as an upgrade on site.

VIP Club

All shows will go on rain or shine. However, in the event of severe weather we will keep our fans notified via our social media pages.An event may be delayed, postponed, or canceled depending on the severity of the weather expected.

Weather

Will call tickets are available for pickup at the box office. Please make sure that you have a photo ID matching the purchasers name to pick up tickets. Any name changes need to go through Ticketmaster Customer Service- 800-653-8000.Guests are not permitted to put tickets in will call for other guests to pick up. You will need to arrange to meet your party at the facility to deliver tickets.If tickets or passes are being left for you- they will only be left at the box office. This includes meet and greet passes, backstage passes, press passes, and tickets from the tour or other promotional company. We do not get these tickets until the day of the event close to doors so please do not try to pick them up earlier. If your tickets/passes are not in will call you will need to contact the person that left them for you to determine where they are. The box office cannot contact any member of the tour for you.

Will Call

We're serving up delicious tacos from actor & food fanatic Danny Trejo. Come hungry and enjoy traditional Street Tacos filled with Steak Asada or Grilled Chicken. Plus we’ve got vegetarian friendly options like Mushroom Asada & Chips & Guacamole.

Trejo’s Tacos

Chef Art Smith brings southern comfort food to Cellairis Amphitheatre with his signature mouthwatering fried chicken & homemade cheddar biscuits. Plus you can pick up a side of his classic macaroni & cheese (ideal for sharing).

ArtBird

Last year we served up over 20k plant-based Impossible burgers across the country. This year we are proud to be introducing Questlove’s Cheesesteak – a new version of the Philly classic using Impossible meat.

Location

Cellairis Amphitheatre at Lakewood

Upcoming Events