Physical and Mailing Address - 1 Harbour Blvd., Camden, NJ 08103

Address

BB&amp;T Pavilion offers a wide variety of alcoholic beverages for purchase during your time at the venue. You are not permitted to bring any alcoholic beverages into the venue.&nbsp;A valid and current Driver License or State ID card is required to purchase alcohol- guests will be required to show ID every time they purchase.

Alcohol

All Access passes or Backstage Passes are not available for purchase. Visit www.livenation.com to view any VIP packages that may involve a meet and greet or additional access. The venue box office does not sell any meet and greet, backstage or venue passes.

All Access Passes

Service animals are permitted inside the venue during events. Only registered working animals are permitted.

Animals- Service

We have multiple ATMs on site located in each lobby.

ATMs

If any assistance is needed with your vehicle please contact your normal Emergency Assistance provider. BB&amp;T Pavilion does not have tow or lockout services on site. Emergency assistance vehicles are permitted on property to assist with lockouts, jumps or tows but the guest will need to arrange for such services.

Automobile Assistance

All bags are subject to search upon entry. Guest have the right to refuse a bag search and the venue has the right to refuse entry. If you have any items that are not allowed into the venue please return them to your vehicle.

Bag Inspections

Signs larger than 8.5 X 11 in are not permitted into the venue. This size is a standard sheet of paper. We do not allow in banners or signs that are larger than this due to the potential to block other guests view of the performance. All signs must be appropriate in nature and not be a distraction to the artist.

Banners and Signs

Bike racks are located next to the Ben Franklin Box Office. All bikes must be removed by the end of the event. BB&amp;T Pavilion is not responsible for lost or stolen bicycles.&nbsp;

Bicycle Parking

For the safety of our employees and guests, the box office will be closed until further notice. &nbsp;Please keep checking back here for updates as to when we re-open. &nbsp;We appreciate your understanding and please be well. &nbsp;We look forward to seeing you this summer.

Box Office

SUBJECT TO CHANGE- The standard venue policy allows camera phones, disposable cameras, and small digital cameras. Any camera that has a detachable lens will be considered professional and not allowed in. If the camera lens zooms out of the camera more than 1 in- it will be considered a professional camera and will not be allowed in. Some artists do not permit cameras so please check back for the show you will be attending to ensure that we will be allowing cameras in.

Camera Policy

The venue does not allow camping or overnight parking of any kind.

Camping

Cancellations will only occur in the event of severe weather, artist cancelation, or an act of God. In the event of a cancelation local media will be notified and any information about a potential reschedule will be made available. Refunds will be available at the point of purchase.

Cancellation Policy

Generally cell phones are permitted in the venue.&nbsp;On occasions, comedy shows in particular, cell phones usage may not be allowed due to artist requests.

Cell Phones

All of our events are all ages. Children 2 and under do not require a ticket, but must sit on a parent's lap.

Children

BB&amp;T Pavilion does not allow weapons on our property. Guests should follow all applicable laws regarding securing a weapon in a vehicle if they have it on them when they arrive. The venue will not secure weapons and will take no responsibility for any weapons left in vehicles.

Conceal and Carry

BB&amp;T Pavilion offers a wide variety of concession options through the venue. This includes cheeseburgers, hot dogs, nachos, pretzels, candy, popcorn, fountain soda (Pepsi Products), water, and Red Bull.Concessions are located throughout the venue.

Concessions

Venue Phone number – 856.479.1926Venue Address- 1 Harbour Blvd., Camden NJ 08103

Contact Information

All main concession stands take Visa / MasterCard / Discover and American Express. Smaller stands and portable concessions may be cash only. See ATM's for locations on site. All merchandise stands take all major credit cards.

Credit / Debit Cards

Our concessionaire offers free fountain sodas to guests that commit to be the designated driver for their party. Please visit the designated driver booth in the Walt Whitman Lobby.

Designated Driver

Guests are permitted to bring in One (1) factory sealed bottle of water up to one gallon in size. This policy is subject to change based on artist requests or safety considerations. Aluminum bottles, refillable plastic water bottles are permitted. Camelbacks are not permitted.Water fountains are located in each lobby.

Drinking Water

In the event of an emergency while on site- BB&amp;T Pavilion has trained paramedics to assist with any medical issues. First aid is located Walt Whitman Plaza, but any staff member with a radio can dispatch First Aid to the location needed. Local law enforcement officers are also on site for every event and can assist if needed or requested. Venue management works closely with all appropriate emergency agencies and services to ensure that we are up to date on any dangerous weather or potential crowd related issues.&nbsp;In the event of a weather emergency- we will communicate with guests that are inside of the facility as well as guests on their way to the venue. Please follow our Facebook page for the latest developments on event days- <a href="https://www.facebook.com/bbt.pavilion/" target="_blank">https://www.facebook.com/bbt.pavilion/</a>

Emergency

The venue begins hiring for each season in early March. If you are interested in working for the venue please visit:<a href="http://www.livenationentertainment.com/careers/seasonal/" target="_blank" style="color: rgb(43, 166, 203);">http://www.livenationentertainment.com/careers/seasonal/</a>

Employment Opportunities

There are a total of 3 entrance gates to the facility. Gates are available for use regardless of the ticket type. There is a Fast Lane gates located at the Walt Whitman Lobby. You must have your Fast Lane pass to utilize this gate. The VIP Club has a separate entry gate located at Clinton Street. All guests using this gate must be VIP clients and have the appropriate ticket.

Entrance Gates

A complete listing of events can be found at&nbsp;http://www.livenation.com/venues/14115/bb-t-pavilion

Event Listing

If you need assistance while at an event please visit our guest services areas&nbsp;

Fan Assistance

BB&amp;T Pavilion will do our best to get any fan mail sent to the venue to the appropriate parties. We cannot guarantee that any package or letter will be given to an artist. We recommend visiting the artist’s website and sending any items to their designated address. We are not responsible for returning anything that is sent to the venue for an artist.

Fan Mail

For select events guests can purchase Fast Lane passes via www.livenation.com for each event. The Fast Lane passes do not permit the guest to enter any earlier than the designated gate time, however it does have a shorter line. Fast Lane Gates are located at the Walt Whitman lobby and Ben Franklin gate.

Fast Lane

Parking lots will generally open 2 Hours&nbsp;prior to our scheduled gate time. Gate times vary, but are usually 60 minutes&nbsp;prior to show time. Please check the specific event page as these dates are subject to change. Please do not attempt to enter the venue any earlier than the designated times as you will be turned around and told to return when the parking lots open.

Gate Times

BB&amp;T Pavilion does not offer group ticket sales. If you have a large party that will be attending the show the only option would be to contact our Premium Seating Department at 610.784.5426 Premium Seating sells all VIP boxes, suites, and clubs at the venue that can accommodate larger parties than the standard ticket limit.

Group Ticket Sales

Guests are expected to behave respectfully and in accordance with venue policy, state and local laws. Any guest that is acting in a manner that venue management deems unsafe can be subject to eviction. If a guest violates a state or local law they will be subject to any tickets or punishment deemed necessary by local law enforcement.<img src="https://lnvenues-cms.s3.amazonaws.com/c/7/0/a/c70a8489ff2466400b43.png">

Guest Conduct

BB&amp;T Pavilion strives to ensure that all of our guests have a great time at our venue. If you need additional assistance while you are here please make sure you let us know.<ul><li>Ticketing- ADA tickets can be purchased online via&nbsp;<a href="http://www.livenation.com/" target="_blank" style="color: rgb(43, 166, 203);">www.livenation.com</a>. You do not need to call the box office to place an order as all of our accessible tickets are available through www.livenation.com. Look for the&nbsp;<img src="https://lnvenues-cms.s3.amazonaws.com/f/8/2/8/f8280e2f9cb8d1826c7d.png">&nbsp;&nbsp;logo on the Find Tickets page to view all available accessible seats. We do have accessible seating in every price range, but be advised it does occasionally sell out. We have very limited seating available for guests on the day of the event so please make sure you purchase accessible seating when you order tickets.</li><li>Day of Show Parking- Accessible Parking is located on Lot 1. Let the parking staff know that you need accessible parking and they will direct you to this lot. You do not need to have an accessible placard in order to park in this lot, but please be advised that parking is limited.&nbsp;</li><li>Accessible Stations- if you have questions or need assistance we have a table staffed with customer service employees to help answer questions related to seating or other accommodations. These stations are located at Guest Services</li><li>Unexpected Needs- if you have had an injury or illness that prevents you from using the original seat you purchased we strongly recommend going through www.livenation.com to exchange all tickets for accessible. We will have a very limited number of seats available on the day of the show for such issues, but we cannot guarantee we will be able to seat you. Please remember that accessible seating permits for the guest with the accessible need and one companion.</li><li>Interpreter Requests- if you will need an interpreter for an event please give us at least 2 weeks notice to secure. Guests that request an interpreter will need to pick up their tickets at will call. When the tickets are picked up we will introduce you to your interpreter for the evening and take you to your seats. There is no charge for interpreter services. Please call&nbsp;856.479.1926&nbsp;to arrange for an interpreter for your visit.</li><li>Accommodations- all venue bathrooms, concession stands, and merchandise stands are accessible.&nbsp;</li></ul>

Guests with Disabilities

Guests that require assisted listening devices can contact our venue office prior to the event to arrange for a device. Please give us at least 2 days notice. Guests that require interpreter service can call the venue and arrange this for any event. We need at least 2 weeks notice to secure an interpreter. We can be reached at&nbsp;856.479.1926

Hearing Assistance

<ul><li>Average size bags/back packs</li><li>Cameras – nonprofessional only, no detachable lenses</li><li>Food – in a clear, 1-gallon ziplock bag</li><li>Water – up to 1 gallon in a factory sealed or empty bottle</li><li>Blankets (for the lawn)</li><li>Small Tote Umbrellas</li></ul>

Items ALLOWED to be brought in to venue:

<ul><li>Weapons of any kind,</li><li>Alcohol,</li><li>Illegal drugs/substances,</li><li>Glass containers,</li><li>Cans,</li><li>Hard sided/large coolers,</li><li>Large or oversized bags/back packs, such as luggage, duffel bags, or industrial/camping-sized back packs</li><li>Laser pointers,</li><li>Animals (except service animals),</li><li>Fireworks</li><li>Outside lawn chairs will no longer be allowed inside the venue. Lawn chair rental will be available day-of and prior to the show (when applicable and while supplies last)</li></ul>

Items NOT-ALLOWED to be brought in to venue include, but are not limited to:

For most shows, Lawn chairs are available for rent for $10.00 per chair and must be turned in at the end of the event. For your safety and convenience, outside lawn chairs are no longer permitted.

Lawn Chair Rental

For your safety and convenience, outside lawn chairs are no longer permitted.

Lawn Chairs

The lawn is always first come, first serve. Guests may notice a row or seat number on their lawn ticket, but that is only used for tracking purposes. There are no assigned seats on the lawn.

Lawn Seating

If you lose an item while you are at an event- you can visit our Guest Services table&nbsp;located in the Walt Whitman Lobby&nbsp;to see if it has been turned in.&nbsp;&nbsp;

Lost and Found

Please report any lost or stolen tickets to Ticketmaster as soon as you are aware they are missing or destroyed. If a ticket needs to be reprinted during the event- guests can visit the box office and have their ticket reprinted for a fee.&nbsp;

Lost or Stolen Tickets

BB&amp;T Pavilion address: 1 Harbour Boulevard, Camden, NJ 08103&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;FROM PHILADELPHIAFROM BEN FRANKLIN BRIDGE:Choose from these exits:1). Exit immediately after bridge onto 5th street and stay straight, turning right onto Cooper Street as required. Take Cooper Street to the last light at Delaware Avenue. You may be directed to parking at this point. If not, turn left and take Delaware Avenue straight approximately ½ mile to the building.2) After bridge, follow signs to the right for 676 South and take Exit 5a. Follow signs for Martin Luther King Boulevard toward Waterfront Attractions.3). After bridge, follow signs to Exit 4 for Atlantic Avenue. Exit and turn right onto Atlantic and follow straight. (You are now heading West towards the Delaware River) following signs for BB&amp;T Pavilion . Make a right at 2nd Street, following signs for BB&amp;T Pavilion. Continue straight to the road’s end at Clinton Street and you will be directed.WALT WHITMAN BRIDGE: Take I-95 to Walt Whitman Bridge. On the bridge, stay in the right lane and take the first exit, #354, on the right, for Camden Waterfront. Follow approximate 300 yards and exit left for I-676 North. Follow directions for Route 676 North, below. FROM NEW JERSEYFROM SOUTH, CENTRAL, or NORTH JERSEY:Get to I-295 South, following signs to PHILADELPHIA. Use Exit 26 (left side exit) and follow signs to 676 North toward the Ben Franklin Bridge (though you won’t be going as far as the bridge). You will exit on the left hand side. You will now be on 42N. Stay to the right towards 676 North, BEN FRANKLIN BRIDGE-CAMDEN.&nbsp;Follow 676 North directions below.&nbsp;FROM NJ TURNPIKE:Take (exit 4), Route 73 N. You will exit onto Route 73N. Drive ½ mile to Route 295 South. Take Rt. 295 South to exit 26 (left side exit), CAMDEN-PHILADELPHIA. Stay to the left, Rt. 295 becomes Route 42 North, Stay to the right and follow signs for Route 676, BEN FRANKLIN BRIDGE-CAMDEN. Follow Route 676 North toward Camden and follow Route 676 North directions below.FROM ROUTE 676 NORTH:Choose from these exits:1). Exit 4 (Atlantic Avenue) exit ramp and turn left at light onto Atlantic and follow straight. (You are now&nbsp;heading West towards the Delaware River) following signs for BB&amp;T Pavilion . Make a right at 2nd Street, following signs for BB&amp;T Pavilion. Continue straight to the road’s end at Clinton Street and you will be directed from there.2). Exit 5a (Martin Luther King Blvd.) Exit and turn right at light at bottom of ramp onto Martin Luther King Boulevard. Stay straight and follow signs to Waterfront Attractions.3). Exit 5b (Last exit before going over the bridge). Make a left at the end of the exit and follow to intersection at 7th street (high rise apartment building on right side; you will see bridge tolls ahead).&nbsp;&nbsp;Make a left going on the overpass. DO NOT GO STRAIGHT OR YOU WILL END UP ON THE BRIDGE. Make a right at the first light onto Cooper Street and continue straight to the last light at Delaware Avenue. You may be directed to parking at this point. If not, turn left and take Delaware Avenue straight approximately ½ mile to the building.ATLANTIC CITY and SHORE POINTS EAST: Take Atlantic City Expressway West (40+ miles) it will become NJ-42 North. Remain on 42 N and follow signs to 676, BEN FRANKLIN BRIDGE – CAMDEN. Follow 676 towards Camden and follow Route 676 directions above.

Maps and Directions

Any media inquiries need to be directed to our Local Office – 610-784-5442

Media Relations / Press Passes

First Aid is located Walt Whitman Plaza. We have trained medical personnel that are able to assist with any issue you encounter. We have ambulances on site throughout the duration of the event that can transport guests if needed. If you have medication that you need stored in a refrigerator our medical staff will assist you. If you have a condition that requires you to use a needle for medication while you are here- please do so in our medical office so the syringe can be properly disposed of.

Medical Assistance

Merchandise will be available for all concerts at our Concert Gear booths located in the lobbies. For Festival shows- there will be merchandise located throughout the facility and sold by various vendors. All concert gear is property of the artist and the venue has no responsibility related to the craftsmanship or style of any merchandise. Please make sure you check that you have the correct size and there are no defects in the shirt before you walk away from the stand. The venue cannot assist with replacing or refunding any merchandise after the event has ended.

Merchandise

There is no overnight parking permitted at the venue. Any unauthorized vehicles on site prior to an event or after an event will be towed at the owners expense.

Overnight Parking

Parking lots are located along the Camden Waterfront.

Parking

Local law enforcement are on site for every event and are responsible for directing all traffic into the venue. On Duty law enforcement officers are the only individuals able to carry a weapon on our property. We do not allow conceal and carry weapons to be brought onto our property nor we will secure them.

Police Assistance

If you are interested in purchasing a floor box, season seats or club access for the season please contact our PSS department at&nbsp;610.784.5426. Neither the venue receptionists nor the box office can answer questions regarding pricing or availability for these boxes.

Premium / VIP Seating

PUBLIC TRANSPORTATION OPTIONSTAKE THE RIVERLINK FERRY: (May - September Only)Ride the RiverLink Ferry to the Camden Waterfront. With stops at Penn’s Landing in Philadelphia and on the Camden Waterfront, the ferry is an easy way to get to BB&amp;T Pavilion. For information visit www.riverlinkferry.org or call 215-925-LINK.TAKE PATCO:Ride PATCO to the Camden Waterfront. PATCO has stations located in Center City at 8th and Market, 10th and Locust, 12th and Locust, and 16th and Locust in Philadelphia, as well as all over South Jersey. Exit at Broadway station and change underground to NJ Transit’s&nbsp;RiverLINE for a quick ride to the Camden Waterfront, or go to ground level and walk approximately 3 blocks. For PATCO station information and fares, please visit www.ridepatco.orgTAKE NJ TRANSIT’S RIVERLINE:The RiverLINE runs from Trenton to the BB&amp;T Pavilion, the last stop on the line, located directly across the street from the Entertainment stop. There are FREE parking spaces at RiverLINE’s Pennsauken 36th Street station and the River LINE’s service to and from Camden runs regularly. For Saturday shows, the train runs both before and after the show. For any other nights, after the show, take the train from the building to the Pennsauken Park and Ride stop and transfer (free) to the bus provided. The bus travels to all stops on the way back may vary on weekdays and weekends, before and after 10PM.There is FREE parking at Rt. 73, Pennsauken Transit Center, and 36th St. Stations, all of which are located in Pennsauken.Please visit http://www.njtransit.com/riverline for full schedule.

Public Transportation

Re-Entry is not permitted at BB&amp;T Pavilion. Please ensure that everything you will need for the event is brought in with you. If you do leave at any point in the evening- you will not be allowed back in without a new ticket.

Re-Entry

BB&amp;T Pavilion participates in a venue wide recycling program. You will find recycling bins located though-out the venue. Please recycle where possible.

Recycling

Restrooms are located in each lobby and each plaza.

Restrooms

Scalping or reselling tickets is strictly prohibited on the property of the venue. Any guest caught selling tickets on property will be turned over to local law enforcement.

Scalping Tickets

Venue security and law enforcement are located throughout the facility to ensure a safe and secure environment. All security personnel are wearing white shirts and can assist with any questions or concerns. Please do not hesitate to contact our on-site staff if any assistance is needed.Your safety and security are most important to us. The following details will outline our general venue's guidelines:<a href="https://www.livenation.com/venueguidelines" target="_blank" style="color: rgb(43, 166, 203);">https://www.livenation.com/venueguidelines</a><img src="https://lnvenues-cms.s3.amazonaws.com/a/4/3/b/a43b2385291790a89cea.png">

Security

When coming through the gates, please plan on security using metal detectors and/or a physical pat down for our search procedures.&nbsp;All bags are subject to inspection. If you have a medical reason for not wanting to be searched via metal detectors, please ask for a supervisor and they will give you an alternative to our metal detectors. More information can be found here&nbsp;<a href="https://www.livenation.com/venueguidelines/" target="_blank" style="color: rgb(43, 166, 203);">https://www.livenation.com/venueguidelines/</a>

Security Procedures

Smoking is not permitted indoors.Smoking is allowed in the outdoor plaza areas, as well as the Lawn Seating Area. Please refrain from smoking in the Reserved Seating Area- as this is not a designated smoking area. The same policy applies for electronic cigarettes that applies for tobacco cigarettes and cigars.While we do not restrict smoking on the lawn- if guests around you are complaining we will ask you to smoke in the plazas. We appreciate your cooperation.

Smoking

All sponsorship inquiries should be directed to our office- please call (610) 227-1150 and ask to speak with someone in sponsorship. Any handouts or presence on site needs to be cleared with venue sponsorship. If you do not have permission to be on site you will be escorted off property.

Sponsorship / Hand-Outs

Are permitted. All strollers are subject to search.

Strollers

We are committed to creating a SAFE environment that is fan friendly for all of our guests to enjoy. For most fans, tailgating is a time for listening to music while enjoying the company of friends and family. For your SAFETY and the enjoyment of all, we ask that you please help by observing these tailgating guidelines:&nbsp;BB&amp;T Pavilion&nbsp;parking lots are reserved for concert patrons only.&nbsp;No open containers are permitted in parking lots.Please be aware of your surroundings and make note of where you are parked. Please be careful and mindful of all vehicle traffic while in the parking lot especially while your row is being parked.&nbsp;Parking is first come-first served. No saving of parking spaces is permitted.&nbsp;Occupy only ONE parking space per vehicle.&nbsp;Guests must tailgate in front of or behind their vehicle only. Tailgating at your vehicle should not interfere with the normal traffic flow.&nbsp;All tailgating activities must be conducted in accordance New Jersey State law and City of Camden Municipal Code MC:1017 and MC:129-22. Underage drinking is prohibited by law and minors in possession will be addressed aggressively by Camden County Metro Police, Camden County Sheriff’s and National Event Services event staff.&nbsp;Event security and parking Lot staff will continuously patrol the lots to provide information (door times, show times, etc) and assistance and to ensure that guests comply with the established tailgating guidelines. This staff will be dressed in bright yellow&nbsp;No tents or canopies will be allowed in order to keep the drive aisles clear for traffic flow and emergency vehicles.&nbsp;All guests will be encouraged to enter the facility at the start of the advertised show time. For event specific information, please call 856.479.1926Please clean up your tailgating area before entering the show. Bring trash bags with you to dispose of trash. Trash and recycling dumpsters will be placed throughout the parking lots, please refrain from leaving loose trash and litter in the parking areas.&nbsp;Generally, the parking lots will open and tailgating will be allowed to start 2 hours prior to the door time, however, parking lot opening times may vary for some concerts.Tailgating will shut down when the doors to the facility open. Guests will be asked to enter the show or leave the parking lot. Tailgating is not allowed after the concert. All parking lots will be closed at the conclusion of events.

Tailgating

Some shows do allow audio recording so please contact us prior to the event you are attending to confirm if this will be allowed.

Taping

Taxis are usually located at the Rand Transportation Center 527 Martin Luther King Boulevard, Camden, NJ.

Taxis

Traffic is controlled by local law enforcement and the venue. If there are any major traffic issues that will impact the start of the event we will post this information on our social media pages.

Traffic

For most shows, only small portable umbrellas are permitted.

Umbrellas

Upgrades are available through our Experience App- visit <a href="http://www.lnexperience.com/" target="_blank" style="color: rgb(43, 166, 203);">www.lnexperience.com</a>&nbsp;to download the program and see all of the upgrades and experiences we have available.

Upgrades

VIP Club is located on the Walt Whitman Plaza.

VIP Club

The VIP lots are located on Lot 1 off Clinton Street Guests must have a pass or be on the parking list to access these lots. Guests can enter through any road entrance and be directed to these lots.

VIP Parking

All shows will go on rain or shine. However, in the event of severe weather we will keep our fans notified via our social media pages.https://www.facebook.com/bbt.pavilion/An event may be delayed, postponed, or canceled depending on the severity of the weather expected.

Weather

Will call tickets are available at the Ben Franklin Box Office. Please make sure that you have a photo ID matching the purchasers name to pick up tickets. Any name changes need to go through Ticketmaster Customer Service- 800-653-8000.Guests are not permitted to put tickets in will call for other guests to pick up. You will need to arrange to meet your party at the facility to deliver tickets.If tickets or passes are being left for you- they will only be left at the box office. This includes meet and greet passes, backstage passes, press passes, and tickets from the tour or other promotional company. We do not get these tickets until the day of the event close to doors so please do not try to pick them up earlier. If your tickets/passes are not in will call you will need to contact the person that left them for you to determine where they are. The box office cannot contact any member of the tour for you.

Will Call

Chef Art Smith brings southern comfort food to BB&T Pavilion with his signature mouthwatering fried chicken & homemade cheddar biscuits. Plus you can pick up a side of his classic macaroni & cheese.

ArtBird

Top Chef fan favorite Fabio Viviani is bringing a taste of Italy to Philly! Swing by for his twists on traditional ravioli & a classic chicken sandwich. Remember to pick up a side of truffle potato skins.

Location

BB&T Pavilion

Upcoming Events