Physical Address - 1000 NC Music Factory Blvd, Charlotte, NC 28206

Address

Charlotte Metro Credit Union Amphitheatre offers a wide variety of alcoholic beverages for purchase during your time at the venue. You are not permitted to bring any alcoholic beverages into the venue. A valid and current Driver License or State ID card is required to purchase alcohol- guests will be required to show ID every time they purchase.

Alcohol

All Access passes or Backstage Passes are not available for purchase. Visit www.livenation.com to view any VIP packages that may involve a meet and greet or additional access. The venue box office does not sell any meet and greet, backstage or venue passes.

All Access Passes

Service animals are permitted inside the venue during events. Only registered working animals are permitted.

Animals- Service

We have TWO ATMs on site located near both main concession buildings.

Atms

If any assistance is needed with your vehicle please contact your normal Emergency Assistance provider. Charlotte Metro Credit Union Amphitheatre does not have tow or lockout services on site. Emergency assistance vehicles are permitted on property to assist with lockouts, jumps or tows but the guest will need to arrange for such services.

Automobile Assistance

All bags are subject to search upon entry. Guest have the right to refuse a bag search and the venue has the right to refuse entry. If you have any items that are not allowed into the venue please return them to your vehicle.

Bag Inspections

Signs larger than 8.5 X 11 in are not permitted into the venue. This size is a standard sheet of paper. We do not allow in banners or signs that are larger than this due to the potential to block other guests view of the performance. All signs must be appropriate in nature and not be a distraction to the artist.

Banners and Signs

We do not have bike racks on-site.

Bicycle Parking

For the safety of our employees and guests, the box office will be closed until further notice. &nbsp;Please keep checking back here for updates as to when we re-open. &nbsp;We appreciate your understanding and please be well. &nbsp;We look forward to seeing you this summer.

Box Office

SUBJECT TO CHANGE- The standard venue policy allows camera phones, disposable cameras, and small digital cameras. Any camera that has a detachable lens will be considered professional and not allowed in. If the camera lens zooms out of the camera more than 1 in- it will be considered a professional camera and will not be allowed in. Some artists do not permit cameras so please check back for the show you will be attending to ensure that we will be allowing cameras in.

Camera Policy

The venue does not allow camping or overnight parking of any kind.

Camping

Cancellations will only occur in the event of severe weather, artist cancellation, or an act of God. In the event of a cancellation local media will be notified and any information about a potential reschedule will be made available. Refunds will be available at the point of purchase.

Cancellation Policy

Generally cell phones are permitted in the venue. On occasion, comedy shows in particular, cell phone usage may not be allowed due to artist requests.

Cell Phones

All of our events are all ages. Children two (2) and under do not require a ticket, but must sit on a parent's lap.

Children

Charlotte Metro Credit Union Amphitheatre does not allow weapons on our property. Guests should follow all applicable laws regarding securing a weapon in a vehicle if they have it on them when they arrive. The venue will not secure weapons and will take no responsibility for any weapons left in vehicles.

Conceal and Carry

Charlotte Metro Credit Union Amphitheatre offers a wide variety of concession options through the venue. This includes cheeseburgers, hot dogs, nachos, pretzels, candy, popcorn, fountain soda (Pepsi Products), water, and Red Bull. Concessions are located throughout the venue.&nbsp;

Concessions

Venue Phone number – 704.549.1292Venue Address – 1000 NC Music Factory Blvd, Charlotte, NC 28206Mailing Address – Charlotte Metro Credit Union Amphitheatre c/o PNC Music Pavilion, 707 Pavilion Blvd, Charlotte, NC 28262

Contact Information

All main concession stands take Visa / MasterCard / Discover and American Express. Smaller stands and portable concessions may be cash only. See ATM's for locations on site. All merchandise stands take all major credit cards.

Credit / Debit Cards

Our concessionaire offers free fountain sodas to guests that commit to be the designated driver for their party. Please visit the designated driver booth located at the Concession Stand Window closest to the stage.

Designated Driver

Guests are permitted to bring in One (1) factory sealed bottle of water up to one gallon in size. This policy is subject to change based on artist requests or safety considerations. Aluminum bottles, refillable plastic water bottles are permitted. Camelbacks are not permitted.

Drinking Water

In the event of an emergency while on site- Charlotte Metro Credit Union Amphitheatre has trained paramedics to assist with any medical issues. First aid is located in the rear of the main plaza, but any staff member with a radio can dispatch First Aid to the location needed. Local law enforcement officers are also on site for every event and can assist if needed or requested. Venue management works closely with all appropriate emergency agencies and services to ensure that we are up to date on any dangerous weather or potential crowd related issues. In the event of a weather emergency- we will communicate with guests that are inside of the facility as well as guests on their way to the venue. Please follow our Facebook page for the latest developments on event days- <a href="https://www.facebook.com/UptownAmp" target="_blank" style="color: rgb(43, 166, 203);">https://www.facebook.com/UptownAmp</a>

Emergency:

The venue begins hiring for each season in early March. If you are interested in working for the venue please visit: http://www.livenationentertainment.com/careers/seasonal/

Employment Opportunities

There is one entrance gate to the facility. The Fast Lane Gate is adjacent to this gate and indicated with Fast Lane Flags. You must have your Fast Lane pass to utilize this gate. The VIP Club has a separate entry gate located through the front of the Fillmore. All guests using this gate must be VIP clients and have the appropriate ticket.

Entrance Gates

A complete listing of events can be found at https://www.livenation.com/venues/14076/charlotte-metro-credit-union-amphitheatre

Event Listing

If you need assistance while at an event please visit our Upgrade Hub Tent located in the concessions plaza.

Fan Assistance

Charlotte Metro Credit Union Amphitheatre will do our best to get any fan mail sent to the venue to the appropriate parties. We cannot guarantee that any package or letter will be given to an artist. We recommend visiting the artist’s website and sending any items to their designated address. We are not responsible for returning anything that is sent to the venue for an artist.

Fan Mail

For select events guests can purchase Fast Lane passes via <a href="http://www.livenation.com/" target="_blank" style="color: rgb(43, 166, 203);">www.livenation.com</a> for each event. The Fast Lane passes do not permit the guest to enter any earlier than the designated gate time, however it does have a shorter line. Fast Lane Gates are located adjacent to the main gate and indicated with Fast Lane flags.

Fast Lane

Parking lots will generally open 2 hours prior to our scheduled gate time. Gate times vary, but are usually 60 minutes prior to show time. Please check the specific event page as these dates are subject to change. Please do not attempt to enter the venue any earlier than the designated times as you will be turned around and told to return when the parking lots open.

Gate Times

Charlotte Metro Credit Union Amphitheatre does not offer group ticket sales. If you have a large party that will be attending the show the only option would be to contact our Premium Seating Department at 704.887.6518. Premium Seating sells all VIP boxes, suites, and clubs at the venue that can accommodate larger parties than the standard ticket limit.

Group Ticket Sales

Guests are expected to behave respectfully and in accordance with venue policy, state and local laws. Any guest that is acting in a manner that venue management deems unsafe can be subject to eviction. If a guest violates a state or local law they will be subject to any tickets or punishment deemed necessary by local law enforcement. <h1><img src="https://lnvenues-cms.s3.amazonaws.com/c/7/0/a/c70a8489ff2466400b43.png"></h1>

Guest Conduct

Charlotte Metro Credit Union Amphitheatre strives to ensure that all of our guests have a great time at our venue. If you need additional assistance while you are here please make sure you let us know. <ul><li>Ticketing- ADA tickets can be purchased online via <a href="http://www.livenation.com/" target="_blank" style="color: rgb(43, 166, 203);">www.livenation.com</a>. You do not need to call the box office to place an order as all of our accessible tickets are available through www.livenation.com. Look for the&nbsp;<img src="https://lnvenues-cms.s3.amazonaws.com/f/8/2/8/f8280e2f9cb8d1826c7d.png"> logo on the Find Tickets page to view all available accessible seats. We do have accessible seating in every price range, but be advised it does occasionally sell out. We have very limited seating available for guests on the day of the event so please make sure you purchase accessible seating when you order tickets.</li></ul> <ul><li>Day of Show Parking- Accessible Parking is located in the designated spaces on all levels of the parking deck. Let the parking staff know that you need accessible parking and they will direct you to this lot. You do not need to have an accessible placard in order to park in this lot, but please be advised that parking is limited. If you do not absolutely need accessible parking- please park in the general lots.</li></ul> <ul><li>Accessible Stations- if you have questions or need assistance we have a table staffed with customer service employees to help answer questions related to seating or other accommodations. These stations are located at the main entrance.</li></ul> <ul><li>Unexpected Needs- if you have had an injury or illness that prevents you from using the original seat you purchased we strongly recommend going through <a href="www.livenation.com" target="_blank">www.livenation.com</a> to exchange all tickets for accessible. We will have a very limited number of seats available on the day of the show for such issues, but we cannot guarantee we will be able to seat you. Please remember that accessible seating permits for the guest with the accessible need and one companion.</li></ul> <ul><li>Interpreter Requests- if you will need an interpreter for an event please give us at least 2 weeks notice to secure. Guests that request an interpreter will need to pick up their tickets at will call. When the tickets are picked up we will introduce you to your interpreter for the evening and take you to your seats. There is no charge for interpreter services. Please call <a href="tel:704.887.6527" target="_blank" style="color: rgb(43, 166, 203);">704.887.6527</a> to arrange for an interpreter for your visit.</li></ul> <ul><li>Accommodations- all venue bathrooms, concession stands, and merchandise stands are accessible.</li></ul>

Guests with Disabilities

Guests that require assisted listening devices can contact our venue office prior to the event to arrange for a device. Please give us at least 2 days notice. Guests that require interpreter service can call the venue and arrange this for any event. We need at least 2 weeks notice to secure an interpreter. We can be reached at <a href="tel:704.887.6527" target="_blank" style="color: rgb(43, 166, 203);">704.887.6527</a>

Hearing Assistance

For up-to-date items allowed please click on Day of Show tab. All items are subject to change at tour's request.<ul><li>Backpacks, purses, and pocketbooks no larger than 16" x 16" x 8"</li><li>Cameras – Pocket sized, point &amp; shoot, no removable lenses&nbsp;</li><li>Food – in a clear, 1-gallon ziplock bag</li><li>Lawn Chairs – low profile (seat no more than 9 inches off the ground) *subject to change per event, check the Day of Show tab&nbsp;</li><li>Water – up to 1 liter in a factory sealed or empty non-glass bottle</li><li>Small Blankets/Beach towels (no larger than 3' x 8')&nbsp;&nbsp;</li></ul>

Items ALLOWED to be brought in to venue:

For up-to-date items allowed please click on Day of Show tab. All items are subject to change at tour's request.<ul><li>Laser pointers</li><li>Pen lights or pointer lights</li><li>Glow wands</li><li>Coolers</li><li>GoPros&nbsp;</li><li>Audio or Video Recorders</li><li>iPads or tablets</li><li>Professional cameras with detachable lenses or cameras with lenses that extend 5" or more</li><li>Weapons or sharp objects of any kind</li><li>Alcohol</li><li>Glass Bottles</li><li>Cans</li><li>Illegal Drugs&nbsp;</li><li>Lounge or tri-fold chairs</li><li>Picnic baskets</li><li>Large blankets</li><li>Umbrellas</li><li>Chains (ex. wallet chains)</li><li>Selfie Sticks</li><li>Poi/Rave Balls</li><li>Levitation Sticks</li><li>Rave Sticks</li><li>Flow Toys</li><li>Pixel Whips&nbsp;&nbsp;</li><li>Fireworks</li><li>Pets (except service animals)</li><li>"Other" recording devices</li></ul>

Items NOT-ALLOWED to be brought in to venue include, but are not limited to:

Lawn chairs are available for rent and must be turned in at the end of the event. Guests are able to bring their own lawn chairs, but they must be no higher than 9 inches off the ground. No bag chairs, camping chairs, or folding chairs are permitted.

Lawn Chair Rental

The lawn is always first come, first serve. Guests may notice a row or seat number on their lawn ticket, but that is only used for tracking purposes. There are no assigned seats on the lawn.

Lawn Seating

If you lose an item while you are at an event- you can visit the first concession stand window closest to the stage to see if it has been turned in.&nbsp;

Lost and Found

Please report any lost or stolen tickets to Ticketmaster as soon as you are aware they are missing or destroyed. If a ticket needs to be reprinted during the event- guests can visit the box office and have their ticket reprinted for a fee.&nbsp;

Lost or Stolen Tickets

Maps and Directions

Any media inquiries need to be directed to our Local Office – 803.782.6239

Media Relations / Press Passes

First Aid is located in the rear of the main plaza. We have trained medical personnel that are able to assist with any issue you encounter. We have ambulances on site throughout the duration of the event that can transport guests if needed. If you have medication that you need stored in a refrigerator please go to First Aid and our medical staff will assist you. If you have a condition that requires you to use a needle for medication while you are here- please do so in our medical office so the syringe can be properly disposed of.

Medical Assistance

Merchandise will be available for all concerts at our Concert Gear booths located in the main plaza. For Festival shows, there will be merchandise located throughout the facility and sold by various vendors. All concert gear is property of the artist and the venue has no responsibility related to the craftsmanship or style of any merchandise. Please make sure you check that you have the correct size and there are no defects in the shirt before you walk away from the stand. The venue cannot assist with replacing or refunding any merchandise after the event has ended.

Merchandise

There is no overnight parking permitted at the venue. Any unauthorized vehicles on site prior to an event or after an event will be towed at the owners expense.

Overnight Parking

Parking is located in the Parking Deck across the street from the venue, or in the adjacent surface lot. Pricing varies by event.

Parking

Local law enforcement are on site for every event and are responsible for directing all traffic into the venue. On Duty law enforcement officers are the only individuals able to carry a weapon on our property. We do not allow conceal and carry weapons to be brought onto our property nor we will secure them.

Police Assistance

If you are interested in purchasing a floor box, season seats or club access for the season please contact our PSS department at 704.887.6518. Neither the venue receptionists nor the box office can answer questions regarding pricing or availability for these boxes.

Premium / VIP Seating

The CATS bus system has a stop within the Music Factory Complex. For schedule and times visit CATS at <a href="http://charlottenc.gov/cats/Pages/default.aspx" target="_blank">http://charlottenc.gov/cats/Pages/default.aspx</a>

Public Transportation

Re-Entry is not permitted at Charlotte Metro Credit Union Amphitheatre. Please ensure that everything you will need for the event is brought in with you. If you do leave at any point in the evening- you will not be allowed back in without a new ticket.

Re-Entry

Charlotte Metro Credit Union Amphitheatre participates in a venue wide recycling program. You will find recycling bins located though-out the venue. Please recycle where possible.

Recycling

Restrooms are located in the main plaza of the venue.

Restrooms

Scalping or reselling tickets is strictly prohibited on the property of the venue. Any guest caught selling tickets on property will be turned over to local law enforcement.

Scalping Tickets

Venue security and law enforcement are located throughout the facility to ensure a safe and secure environment. All security personnel are wearing white shirts and can assist with any questions or concerns. Please do not hesitate to contact our on-site staff if any assistance is needed.Your safety and security are most important to us. The following details will outline our general venue’s guidelines:<a href="https://www.livenation.com/venueguidelines" target="_blank" style="color: rgb(43, 166, 203);">https://www.livenation.com/venueguidelines</a>

Security

When coming through the gates, please plan on security using metal detectors and/or a physical pat down for our search procedures. All bags are subject to inspection. If you have a medical reason for not wanting to be searched via metal detectors, please visit our First Aid station located in the rear of the main plaza and they will give you an alternative to our metal detectors. More information can be found here https://www.livenation.com/venueguidelines/

Security Procedures

For jurisdictions that do allow smoking in an out-door public space please include: “Designated smoking areas are in the main plaza or on the lawn. While we do not restrict smoking on the lawn- if guests around you are complaining we will ask you to smoke in the plazas. We appreciate your cooperation.”

Smoking

All sponsorship inquiries should be directed to our office- please call <a href="tel:704.887.6517" target="_blank" style="color: rgb(43, 166, 203);">704.887.6517</a> and ask to speak with someone in sponsorship. Any handouts or presence on site needs to be cleared with venue sponsorship. If you do not have permission to be on site you will be escorted off property.

Sponsorship / Hand Outs

Are not permitted because there is nowhere for them to be stored. The lawn has an incline that makes it unsafe for strollers to be on the lawn.

Strollers

Tailgating is not permitted in the parking lots for the Music Factory Complex.

Tailgating

Some shows do allow audio recording so please contact us prior to the event you are attending to confirm if this will be allowed.

Taping

There are numerous Taxi Cab Services in the Charlotte area who service the venue.

Taxis

Traffic is controlled by local law enforcement and the venue. If there are any major traffic issues that will impact the start of the event we will post this information on our social media pages. https://www.facebook.com/UptownAmp https://twitter.com/livenationncsc https://twitter.com/UptownAmpCLT

Traffic

Umbrellas

Upgrades are available through our Experience App- visit <a href="http://www.lnexperience.com/" target="_blank" style="color: rgb(43, 166, 203);">www.lnexperience.com</a> to download the program and see all of the upgrades and experiences we have available.

Upgrades

In addition to having the appropriate access ticket/credential, you must secure a membership in order to access our VIP Club. This membership process can be done prior to entering the Club that evening, with a valid driver's license and signing our Membership Application which acknowledges you will abide by our Club rules.

VIP Club

The VIP lot is located directly in front of the Parking Deck. Guests must have a pass or be on the parking list to access these lots. Guests can enter through any road entrance and be directed to these lots.

VIP Parking

All shows will go on rain or shine. However, in the event of severe weather we will keep our fans notified via our social media pages. <a href="https://www.facebook.com/UptownAmp" target="_blank" style="color: rgb(43, 166, 203);">https://www.facebook.com/UptownAmp</a> <a href="https://twitter.com/livenationncsc" target="_blank" style="color: rgb(43, 166, 203);">https://twitter.com/livenationncsc</a> <a href="https://twitter.com/UptownAmpCLT" target="_blank" style="color: rgb(43, 166, 203);">https://twitter.com/UptownAmpCLT</a> An event may be delayed, postponed, or cancelled depending on the severity of the weather expected.

Weather

Will call tickets are available for pickup at the box office. Please make sure that you have a photo ID matching the purchasers name to pick up tickets. Any name changes need to go through Ticketmaster Customer Service - 800-653-8000. Guests are not permitted to put tickets in will call for other guests to pick up. You will need to arrange to meet your party at the facility to deliver tickets. If tickets or passes are being left for you- they will only be left at the box office. This includes meet and greet passes, backstage passes, press passes, and tickets from the tour or other promotional company. We do not get these tickets until the day of the event close to doors so please do not try to pick them up earlier. If your tickets/passes are not in will call you will need to contact the person that left them for you to determine where they are. The box office cannot contact any member of the tour for you.

Location

Charlotte Metro Credit Union Amphitheatre

Upcoming Events